Health Care Coordinator Resume Sample

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Jaqueline Farrell
1135 Amalia Circles,  Detroit, MI
+1 (555) 428 1998

Work Experience


Senior Marketing Health Care Coordinator
06/2015 - PRESENT
San Francisco, CA
  • Communicates and develops the treatment plan, and serves as a point of contact to ensure services are rendered appropriately, (i.e. during transition to home care, back up plans, community based services)
  • Facilitates a team approach to ensure appropriate interventions, cost effective delivery of quality care and services across the continuum
  • Assists with orientation and mentoring of new team members as appropriate
  • Licensure is required; LCSW-C or LCPC or LCLMFT, and ability to meet Magellan credentialing requirements for independent professional practice (Masters level licensed behavioral health professional)
  • Effective application of best clinical practices
  • Solid understanding of behavioral health diagnoses
  • Strong organization, time management and verbal and written communication skills
Behavioral Health Care Coordinator
09/2011 - 12/2014
Philadelphia, PA
  • Identifying and referring of patients to appropriate social services organizations and community resources
  • Referral creation and processing with appropriate plan as required
  • Serve as liaison between members of specific health plans, primary care providers and specialists to coordinate behavioral health referrals and assist with ensuring members access to needed behavioral health care services consistent with their plan benefits
  • Facilitate communication between CP and SHCN providers and Care Management teams to ensure timely, accurate and comprehensive care coordination
  • Identification and referral to SHCN Social Services and Care Management based on established protocols
  • Assist in the scheduling process between consumer and behavioral health provider when appropriate
  • Assists Behavioral Health case manager and team in developing and executing most appropriate discharge plan
  • Assesses behavioral health issues, conducts brief interventions and makes referrals to appropriate resources as to Behavioral
  • Contributes to the patient treatment plan by providing recommendation about mental health and substance use issues that
Medical Assistant / Health Care Coordinator
05/2009 - 07/2011
Dallas, TX
  • Knowledge of DSM V or most current diagnostic edition
  • Licensure is required; LCSW-C, or LCMFT or LCPC and ability to meet Magellan credentialing requirements for independent professional practice (Masters level licensed behavioral health professional)
  • This requisition is for candidates who reside in Virginia and possess independent licenses to practice in both Virginia and Maryland
  • Conducts in depth health risk assessment and/or comprehensive needs assessment which
  • Use of a referral management platform to match the consumer with the most appropriate behavioral health provider based on location and behavioral health and social determinants of health (SDOH) care needs
  • Facilitate referral to Mass Health designated Community Partners (CP), facilitate necessary documentation and communication between SHCN and CP
  • Content expert in insurer requirements for BH services ensuring the appropriate approvals and prior authorizations are complete
  • Content expert in SDOH resource database

Education


University of Texas at Arlington - Fort Worth Campus
2004 - 2009
Master's Degree in Social Work

Professional Skills


  • Business-to-business marketing communications and business development experience at a professional services firm in a marketing or administrative role
  • Attention to detail and in-depth knowledge and application of English grammar and ability to edit/proofread written materials including proposals presentations and related documents
  • Strong working knowledge of Microsoft Office 10 (Outlook, Word, Excel and PowerPoint) and Adobe Acrobat skills required
  • Excellent computer skills including Word, Access, Excel, PowerPoint and Outlook
  • Excellent interpersonal, organizational and follow-up skills
  • Demonstrates verbal de-escalation skills
  • Self-starter with the ability to work in a fast-paced, growth-oriented environment, managing multiple competing priorities while remaining calm under pressure

How to write Health Care Coordinator Resume

Health Care Coordinator role is responsible for travel, insurance, digital, research, database, integration, transportation, excel, powerpoint, outlook.
To write great resume for health care coordinator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Health Care Coordinator Resume

The section contact information is important in your health care coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Health Care Coordinator Resume

The section work experience is an essential part of your health care coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous health care coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular health care coordinator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Health Care Coordinator resume experience can include:

  • Assesses behavioral health issues, conducts brief interventions and makes referrals to appropriate resources as to Behavioral Health screening tools. Responds to data driven referrals for patients who screen positive
  • Effectively tracks and documents calls, case reviews and outcomes of referrals
  • Working closely with case management and social work team to refer members to contracted agencies and counselors in the community
  • Counsels, advises and supports patients and their families in coordinating and accessing patient and outpatient behavioral health treatment services
  • Contributes to the patient treatment plan by providing recommendation about mental health and substance use issues that impact care
  • Acts as liaison between inpatient treatment team and outpatient providers during hospitalization. Assists patient in coordination of a comprehensive aftercare plan. Facilities inpatient placements when medically necessary and coordinates outpatient care, drawing of broad knowledge of outpatient treatment and community resources

Education on a Health Care Coordinator Resume

Make sure to make education a priority on your health care coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your health care coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Health Care Coordinator Resume

When listing skills on your health care coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical health care coordinator skills:

  • Knowledge, skills and ability to assess patient need for services
  • Great customer Service Experience; and adapt to a fast-paced changing environment
  • Clinical experience in psychiatric setting or own behavioral health practice
  • Work experience with direct patient care in a medical or behavioral health setting
  • Current Arizona licensed Registered Nurse, Physician’s Assistant, or Nurse Practitioner in good standing
  • Experience working in social services settings

List of Typical Experience For a Health Care Coordinator Resume

1

Experience For Behavioral Health Care Coordinator Resume

  • Assesses behavioral health issues, conducts brief interventions and makes referrals to appropriate resources as to Behavioral Health screening tools
  • Responds to data driven referrals for patients who screen positive
  • Acts as liaison between ED/ BHE treatment team and outpatient providers during hospitalization. Assists patient in coordination of a comprehensive aftercare plan. Facilities inpatient placements when medically necessary and coordinates outpatient care, drawing of broad knowledge of outpatient treatment and community resources
  • Coordinates with the utilization review team in accommodating beneficiaries’ needs
  • Coordinates with other agencies and staff, as needed
2

Experience For Clinical Care Coordinator Behavioral Health Resume

  • Provides informal counseling, education, and social support to clients. Assists clients with utilizing available resources, including scheduling medical appointments, accompanying clients to appointments, and assisting with completion of medical program applications
  • Responsible for clinical quality management coordination, with emphasis on preventive health, maternal and child health services, family planning programs, sterilization, pregnancy terminations and EPSDT requirements
  • Participate in clinical studies, audits, performance measures, EQRO reports and interventions related to EPSDT, preventive health and the Maternal and Child Health (MCH) programs
  • Participate in coordination, technical assistance and monitoring and oversight of AHCCCS Contractors, sister agencies and Tribal entities providing services in all lines of business
  • Coordinate with professional associations in the development and review of quality of care issues and continuous quality improvement. This includes monitoring compliance with the EPSDT and MCH requirements and facilitating referrals and follow-up as needed
  • Coordinate and complete tracking, evaluation and responses to Contractor deliverables. Review maternity, EPSDT, dental and QM plans and regular reports to assure all program components are thoroughly addressed
3

Experience For Epsdt / Special Health Care Coordinator Resume

  • Provide focus and oversight of special needs populations including behavioral health, CRS and DDD
  • Completes initial screening of patients referred from Primary Care Physicians for determination of disposition
  • Current, active Arizona RN license
  • Proficient in medical/nursing practices, medical case management protocols, quality management and utilization review protocols as related to all populations including MCH services, preventive health, family planning, sterilization and pregnancy termination, EPSDT, acute, LTC, behavioral/mental health and Tribal
  • Interpersonal skills in order to effectively relate to AHCCCS members and their families; multi-disciplinary professions; and Contractor representatives
  • Project management to meet goals and deadlines
4

Experience For Behavioral Health Integrated Care Coordinator Resume

  • Employs a range of interventions, such as care coordination/case management, risk screening and behavior change, interventions, information, or referral and safety planning
  • Assists Behavioral Health Support Specialist with resources available for adults with behavioral health needs, including but not limited to: outpatient individual or group therapy, psychopharmacology, partial hospital programs and inpatient programs, and self-management tools
  • Assist the interdisciplinary team with follow up of patient calls as recommended during case review
  • Meets with Program Manager regarding key program dashboard measures such as program utilization and capacity as well as any barriers or concerns
  • Identifies and refers to community services as indicated
  • Advocate on behalf of patients and their families to gain access to services and resources
5

Experience For Senior Marketing Health Care Coordinator Resume

  • Attends weekly case reviews as assigned
  • Provides support with complex cases for Behavioral Health Support Specialists at assigned practices as needed
  • Document all relevant patient contact information in the patient’s electronic medical record
  • Collaborate with the local and central behavioral health integration teams (including Medical Director and Program Manager) to identify areas of opportunity to improve integrated behavioral health management and achieve quality goals
  • Participate in practice outreach and educational presentations, as needed
  • Act as a resource to other team members as it relates to behavioral health issues
  • Current drivers license and transportation
6

Experience For Behavioral Health Intake & Care Coordinator Resume

  • Ability and willingness to travel to assigned locations
  • Willingness and ability to travel to assigned locations
  • Registered Nurse (RN) with active, current license or Masters-level Behavioral Health Professional with active, current license to practice at the independent practice level. Current clinical license to practice in state of operations and in good standing
  • And their families

List of Typical Skills For a Health Care Coordinator Resume

1

Skills For Behavioral Health Care Coordinator Resume

  • Experience working within the community health setting in a health care role (or experience as mandated by the state contract)
  • Recent, continuous post-Masters experience treating or coordinating care of patients with behavioral health problems
  • Environment, with rapidly shifting priorities and competing demands
  • Healthcare and Social Services Experience
  • Health care coaching experience desirable
  • Work experience in a medical or behavioral health setting
  • Maintain effective working relationships with patients/families and staff
  • Experience working with MS Word, Excel and Outlook
2

Skills For Clinical Care Coordinator Behavioral Health Resume

  • Experience in Behavioral Health
  • Working with the community to develop professional relationships and networks in order to refer members to the appropriate resources
  • Assure appropriate delivery and access to aftercare services and assist in optimizing social and mental functioning by increasing community tenure,
  • Provides telephone monitoring of the PATIENT’s medical, functional and psychosocial status to determine specific needs for interventions
  • Identifies and utilizes patient’s and family’s strengths, to optimize use of healthcare and community resources
  • Relevant expertise and experience in serving children and families in child welfare, developmental disabilities, mental health, healthcare and/or other systems as well as those receiving preventive services
3

Skills For Epsdt / Special Health Care Coordinator Resume

  • Knowledge of Medicare/Medi-Cal benefits and medical terminology
  • Develop a network of community based organizations and providers
  • Reach out to members to complete Health Risk Assessments and work with staff to determine members’ level of independence
  • Coordinate with care teams to implement members’ individualized care plans and oversee correspondence to care plans
  • Support successful transition of care to members by facilitating services for medical appointments, pharmacy assistance, and utilization review—ensure proper follow up with members to obtain behavioral healthcare
  • Process authorization requests and data entry into the software application system
  • Produce and distribute various reports for metrics, utilization, and stakeholder reports
  • Follow protocols in behavioral health emergency situations over the phone
4

Skills For Behavioral Health Integrated Care Coordinator Resume

  • Knowledge of managed care concepts and behavioral health terminology
  • MA Licensed Clinical Social Worker or Licensed Mental Health Counselor
  • MA Licensed Clinical Social Worker
  • Responsible for supporting and coordinating internal and external resources for members referred to case management programs for all lines of business in compliance with all applicable state and federal regulatory requirements, policies and procedures, and business requirements
  • Monitor and respond to inbound case management inquiries and referrals and escalate to clinical staff, as appropriate
5

Skills For Senior Marketing Health Care Coordinator Resume

  • Provide outreach to members to facilitate timely completion of Health Risk Assessments (HRA’s) by telephone, mail or in person, as needed
  • Completes clinical documentation in accordance with department documentation standards
  • Multiple positions are available, with 50 - 75% in-state territory travel with Work from Home potential
  • Positions available in Lake County
  • Positions available in Williamson County
  • Positions available in Adams County
6

Skills For Behavioral Health Intake & Care Coordinator Resume

  • Positions available in Coles County
  • Positions available in St Clair County
  • Coordinates with Sutter Care Coordination RN Care Managers and Sutter Care Coordination Medical Social Workers in order to identify patients that need telephone assessment and/or interventions
  • Collaborate with Sutter Care Coordination RN Care Managers and Sutter Care Coordination Medical Social Workers to develop a plan of care for patients. Presents and discusses care plans with patients and/or caregivers via telephone and send written care plan to the PCP as indicated
  • Previous experience working in a medical or social service setting with a geriatric population
  • Coordinates referrals to community resources as identified by the care plan
7

Skills For Health Homes RN Care Coordinator Resume

  • Provides information on appropriate educational, disease prevention, and wellness programs available at Sutter and in the community
  • Knowledge of the Child and Family Team (CTF) Practice Protocol, the J.K. Settlement Agreement, and the 12 Principles for Arizona Children’s System of Care
  • Case Management and/or social work experience
  • Employment is contingent on the selected applicant passing a background investigation
  • Knowledge of available health care and appropriate community resource appropriate for the Medicare Risk population
  • General knowledge of illnesses, current treatments, and their physical and psychosocial effects on the individual
  • Pennsylvania Certification Board (PCB) certification
  • Certified Addictions Counselor credentials required within two years of employment
8

Skills For Health Care Marketing Coordinator Resume

  • Knowledge of specific medical/psychiatric illnesses, procedures and treatments, related medications (i.e. psychotropic), acuity versus chronicity
  • Comfort with a patient-centered approach that allows the patient’s desires around behavioral change to inform the plan of care
  • Work well in interdisciplinary teams including health care providers and office staff, representatives from Primary Care, Psychiatry, Social Work, and Population Health Management and to build collaborative relationships
  • Excellent advocacy and collaboration skills
  • Experience in case management or care coordination
  • Travel amongst different primary care practices/trainings
  • The ability to travel in assigned region to visit Medicaid members in their homes and/or other settings, including community centers, hospitals or providers' offices
  • Clinical experience in psychiatric setting or own behavioral health practice
9

Skills For Medical Assistant / Health Care Coordinator Resume

  • A background in managing populations with behavioral health needs
  • Assessing member’s current situation and needs, identifying treatment barriers and solutions, and directing and supporting the member to follow up with clinical resources identified,
  • Treatment planning that addresses clinical and psychosocial needs, and includes setting appropriate short-term and long-term goals,
  • Coordination with other care givers, including: Nursing (Medical) Case Management Programs with Health Plans
  • Assessment of enrollee’s clinical situation, current health status and functioning,
  • Maintains accurate client records by documenting all contacts, services provided, and outcomes in order to track all clients and services for future reference
  • Help enhance member’s support system through advocacy, communication and resource management,
  • Monitoring of progress within the program through the evaluation of the efficacy of the program and the enrollee’s progress including analysis of outcomes
  • Exhibits a customer/supplier philosophy that emphasizes both internal and external relationships; identifies both customer and supplier needs/expectations and strives to exceed them
10

Skills For Telephonic Behavioral Health Care Coordinator Resume

  • Actively participates in, and encourages others to utilize creative and innovative approaches to accomplish tasks
  • Registered Nurse (RN) with current license or Masters-level Behavioral Health Professional with current licenseto practice at the independent practice level. Current clinical license in state of operations and in good standings
  • Masters-level Behavioral Health Professional with active, current/active license to practice at the independent practice level. (MSW, CSW, LCSW)
  • Registered Nurse (RN) with current license or Masters-level Behavioral Health Professional with current license to practice at the independent practice level. Current clinical license in state of operations and in good standings
  • Masters-level Behavioral Health Professional with current license to practice at the independent practice level. Current clinical license in state of operations and in good standings
  • Registered Nurse (RN) with active, current license or Masters-level Behavioral Health Professional with active, current license to practice at the independent practice level. Current clinical license to practice in state of operations and in good standings

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