Coordinator Care Resume Sample

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Nikita Renner
6029 Towne Trafficway,  Dallas, TX
+1 (555) 738 3334

Work Experience

Care Coordinator Lead
06/2017 - PRESENT
Dallas, TX
  • Coordinates & assists the Sup’v of Telephonic Inpatient Care Coordination w/ongoing physician education
  • Reviews the monthly analysis of statistics (cost/benefit) w/the Sup’v of Telephonic Inpatient Care Coordination & makes adjustments based on findings
  • Investigates, identifies & reports problems & inefficiencies in existing systems, & recommends changes when appropriate to the Sup’v of Telephonic Inpatient Care Coordination
  • Responsible for identifying and intervening in breast and women’s health issues
  • Interact well with ER staff so that navigator is positioned/seen as another member of clinical care team by the patient
  • Develop good relationship with hospital staff so that navigator can work as part of case management team and point of contact for the outpatient environment
  • Develop trusted relationship with outpatient physicians in order to improve appointment scheduling and communication between post-acute care providers and the hospital
  • Enters patient orders in clinical information system accurately and efficiently. Types and processes birth certificates, death certificates and paternity attestations
  • Assists with unit coordinator scheduling with support from leadership
Care Transition Coordinator
03/2015 - 05/2017
Philadelphia, PA
  • Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Documents members’ service benefits by contacting the appropriate health plans as needed
  • Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • We have needs in the following counties: James City, Williamsburg, York, Poquoson, Hampton, Newport News, Sussex, Surry, Isle of Wight, Norfolk, Portsmouth, Virginia Beach, Chesapeake, Suffolk, Franklin City, South Hampton, Greensville
  • This is a telecommuting role with the requirement of residing in the region of Tidewater, VA. We have needs in the following counties: Essex, Westmoreland, Richmond, Northumberland, Lancaster, King William, King and Queen, Middlesex, Gloucester, Northampton and Accomack
  • This is a telecommuting role with the requirement of residing in the region of Central, VA. We have needs in the following counties: Buckingham, Prince Edward, Amelia, Henrico, Chesterfield, Powhatan, Charles City, Prince George, Richmond, Dinwiddie, Goochland, Hanover, New Kent and Cumberland.
  • We have needs in the following counties: Lunenburg, Charlotte, Halifax, Greenville, Brunswick, Mecklenburg, Nottoway, Sussex, Surry
Specialized Care Coordinator
12/2012 - 02/2015
Chicago, IL
  • Identifies, documents and reports quality of care issues and provider concerns reported by the member
  • Works collaboratively with case managers to share information regarding potential catastrophic, high cost, or individual patients, and any inpatient admissions upon notification
  • Takes ownership of the total work process and provides constructive information to minimize problems, increase customer satisfaction, identify ways to improve position efficiency, and makes process suggestions to the appropriate manager
  • Strives to personally expand working knowledge of all aspects of WellMed departments and attends and contributes to UM meetings
  • Inform dealers of Manheim’s payment policy and the importance of adherence
  • Determines member’s overall bio-psychosocial needs and develops individualized member service / care plan including long term care services and supports based on assessment data, member and caregiver / stakeholder input, and cost-effective options for service delivery
  • Facilitates care setting transitions and access to special programs (e.g. Hospital to Home, Advanced Illness, transition from Nursing Facility to community setting)
  • Collaborates and communicates with the member’s health care and service delivery team to coordinate the care needs for the member
  • Documents all care coordination activities and interventions in the member’s health plan clinical record


Siena Heights University
2008 - 2012
Bachelor's Degree in Social Work

Professional Skills

  • PC Skills – demonstrates proficiency in Microsoft Office, and can skillfully navigate email and successfully use the internet
  • Organizational, decision-making and delegating skills
  • We are looking for someone who can handle an extremely fast paced, multi-tasking environment and has impeccable organizational skills
  • Use clinical and business skills to build a strategy for identifying and growing new business
  • Highly motivated, eager to learn new skills, and willing to obtain certification
  • Utilize customer service skills to maximize satisfaction for Hilton HHonors members
  • Prior field based work experience

How to write Coordinator Care Resume

Coordinator Care role is responsible for clinical, assessment, basic, organizational, travel, insurance, research, design, procurement, database.
To write great resume for coordinator care job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Coordinator Care Resume

The section contact information is important in your coordinator care resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Coordinator Care Resume

The section work experience is an essential part of your coordinator care resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous coordinator care responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular coordinator care position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Coordinator Care resume experience can include:

  • Experience working in an OR setting
  • Strong understanding of customer market dynamics with sales motivated attitude; including transitional care best practices
  • Previous work history in the logistics of complex environments including managing many resources to align good customer service
  • Leadership experience in a religious/spiritual congregation or institutional setting
  • Strong verbal communicator with the professionalism and confidence to represent MassHealth in managing important ACO relationships
  • Experience directly working with individuals with complex medical or behavioral needs

Education on a Coordinator Care Resume

Make sure to make education a priority on your coordinator care resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your coordinator care experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Coordinator Care Resume

When listing skills on your coordinator care resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical coordinator care skills:

  • Use critical thinking skills and professional judgement to apply/adopt information to address patient safety issues
  • High level of positive interpersonal and public relation skills
  • Possesses the ability to communicate effectively with customers, both internal and external
  • Experience providing Speech-Language Pathology services to adult neurologic populations, as demonstrated at the working level proficiency
  • Communicates information effectively to physicians, supervisors, facility administrators, and any other pertinent personnel in a timely manner
  • Proven ability to multi task and prioritize work

List of Typical Experience For a Coordinator Care Resume


Experience For Care Transition Coordinator Resume

  • Multi-task and work through competing priorities
  • Engaging members/families telephonically to coordinate services, community resources and treatment needs
  • Liaison patients in the process of navigating post-acute care
  • Maintain and update instruments, equipment, and supplies used in providing specialty care or services
  • Participates in multi-disciplinary clinical review and planning meetings. Monitors delivery of care across all markets
  • Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team
  • Perform radiology procedures in a safe and proficient manner, throughout the different clinical areas in Diagnostic Radiology and consistent with hospital/department policies or standards of care
  • Communicate in a positive manner with patients, families and staff to address and resolve issues
  • Models service excellence key behaviors and assure staff participation in departmental/hospital initiatives

Experience For Care Assure Patient Coordinator Resume

  • Delegate and assign responsibilities to technologists in clinical area to maintain high level of efficiency and assure provision of safe care, high quality radiology procedures
  • BSN required; At least one year of experience in acute care setting as a Registered Nurse
  • Determines member’s overall bio-psychosocial needs and develops individualized member service / care plan including long term care services and supports based on assessment data, member and caregiver / stakeholder input, and cost - effective options for service delivery
  • Provide social work services including, assessments, short - term counseling, community resource planning, and crisis intervention
  • Assists the member to access community, Medicare, family and other third - party resources as appropriate

Experience For Specialized Care Coordinator Resume

  • Maintains a focus on timely, high - quality customer service
  • Refer to health education and other service departments as necessary. Also, refer patient to outside community resources, classes, education, etc. as appropriate
  • Provides guidance as a member of the interdisciplinary healthcare team by serving as a knowledgeable, ethical, and religious resource patient, families and healthcare providers
  • Coordinates staff assignments to ensure appropriate pastoral coverage
  • Oversees departmental staff to ensure the provision of quality pastoral care
  • Serves as a member of the pastoral team to implement new departmental strategies, directions, policies, and procedures
  • Responsible for a designated geographical territory for successful sales
  • Use superior customer service and sales knowledge to attract and maintain business relationships in the health care industry

Experience For SW Care Coordinator Resume

  • Coordinate the referral process from the identification of the appropriate payer source to the analysis of patient information
  • Collaborate with patient or representative, physicians, residents, nursing staff members, rehabilitation therapy staff members and social work staff members to ensure seamless transfer to the facility
  • Encourage conversations about advance care planning with patients and caregivers
  • Analyze patient needs and match with facility services to plan for an appropriate facility placement
  • Enhance education with clients' and healthcare team to understand patient's health status, in order to create a focused plan of care that is successful in preventing need for rehospitalization
  • Enhance movement of patients between healthcare practitioners and settings as their condition and care needs change during course of chronic or acute illness
  • Improve care transitions by providing patients with the tools and support that promotes knowledge and self-management of their condition
  • Ensure coordination and continuity of healthcare as patients transition through various levels of care

Experience For Lpn-care Coordinator Resume

  • Provide care transition intervention activities in the following domains: medication self-management, personal health record, post-hospitalization physician follow up and knowledge of red flags
  • Provide program education to appropriate referral sources and establish relationships to promote referral and patient engagement
  • The Care Transition Coordinator functions as a facilitator of interdisciplinary collaboration across care settings, while encouraging self-management, care continuity and communication between providers
  • Takes the lead in ensuring the continuity and consistency of care extending beyond the acute care setting. Serves as a liaison to acute care hospitals and post-acute care services to facilitate comprehensive discharge planning and follow up care
  • Assesses and identifies patient risk factors and self-management skills. Reinforces discharge instructions, medication reconciliation, assesses for the presence or absence of a support system, identify barriers to care, and emphasizes the importance of timely outpatient follow up to prevent readmissions
  • Manages the Connect automated call back system by following up on daily alerts and resolving patient issues/concerns
  • Receives high risk patient referrals via handoff from the ED, inpatient, and ambulatory care settings; promotes clear communication amongst the care team and treating clinicians
  • Meets with patient/family in the hospital setting to introduce role, build rapport and reinforce the discharge plan
  • Coordinates referrals to needed providers and community services as appropriate

Experience For Telephonic Care Coordinator Resume

  • Educates the patient/family about key self-management strategies using tools appropriate for the patient’s health literacy, cultural background and level of engagement
  • Develops effective working relationships with Physicians, Nursing, other ancillary departments and referral sources
  • Documents all interventions per Ambulatory Care Program standards
  • Attends multidisciplinary rounds as required
  • Participates in trainings, various workgroups and committees within, and outside, the organization
  • Participates in data collection as directed

Experience For Foster Care Service Coordinator Resume

  • Responds to inquiry calls from hospital discharge planners, families, and other referral sources
  • Manages the inquiry process by maintaining updated bed availability and facility services information at all times. Manages the inquiry process professionally, timely and with appropriate follow-up
  • Develops and maintains relationships to advise referral sources of bed availability and new products and services, and efficiently meet the daily needs of the community at large. Maintain the current database of existing and potential referral sources
  • Coordinates activities related to inquiry, referral and admission with Care Link
  • Prepares records of admission, transfer and other required data
  • Assess, plan, document and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care

Experience For Spiritual Care Coordinator Resume

  • Collaborate with patient, family, and healthcare providers to develop an individualized plan of care and participate in interdisciplinary team meetings and UM rounds
  • Completes home visits when needed
  • Working collaboratively with service providers, families, state child welfare contractor and child placing agencies to identify and access resources to meet the needs of members and support foster care placements
  • Working with the member, family, state foster care contractor and foster care placement to identify and address gaps in services
  • Seeking consultation and support from other members of core and extended care team as needed such as RN, Behavioral Health Advocate, Youth and Family Peer Support Specialist
  • Obtains authorizations / referrals as needed for specialists appointments
  • Landline phone with dial pad
  • Headset compatible with phone
  • Dedicated landline (cellular phones not permitted)

Experience For Remote Customer Care Coordinator Resume

  • Oversees the disease registry database
  • Conducts pre-visit chart review of patients
  • Coordination of Care across the continuum
  • Involvement in QI activities
  • Work requires the analytical ability necessary to resolve problems requiring a professional level of knowledge in a specific discipline/field and/or design complex clinical, data processing, or human resources systems and programs
  • The ability to collaborate and work closely with community clergy
  • Work requires the ability to hear and communicate effectively both orally and in writing which includes assigning and distributing work, conducting performance reviews, enforcing policies and counseling employees with performance and/or disciplinary problems, and writing detailed reports and proposals for review by management
  • Facilitate changes in care based on systematic evaluation and evidence-based research

Experience For Care Coordinator Lead Resume

  • Handle high stress situations. Able to walk long distances and to be on feet for periods at a time
  • Provide specialized services, care plans and protocols
  • Assure delivery of specialized care and/or services
  • Develop a plan to acquire, maintain and update equipment and supplies
  • Supervise/implement enhancements to care delivery model or operations to support compliance and/or to improve quality of efficiency of care provided
  • Employer paid ESOP (Employee Stock Ownership Program)
  • Opportunity for CEU Reimbursement
  • Registered Nurse (RN) in Michigan required

List of Typical Skills For a Coordinator Care Resume


Skills For Care Transition Coordinator Resume

  • Experience in a family medicine, urgent care, emergency medicine, or equivalent setting
  • Experience in Case Care Coordination in healthcare setting
  • Experience working in managed care
  • Social work experience in a healthcare setting
  • Previous experience working in the field

Skills For Care Assure Patient Coordinator Resume

  • Experience in long-term care, home health, hospice, public health or assisted living
  • Experience working with commercial insurances
  • Experience working with MS Word and Outlook
  • Experience working with youth who have serious behavioral health needs

Skills For Specialized Care Coordinator Resume

  • B.S. in nursing OR four (4) years of experience in a directly related field
  • Experience in the field of genetic counseling is required
  • 5 – 7 years’ experience, including
  • Three years’ post-graduate clinical Speech-Language Pathology experience at a working level proficiency
  • Unequivocal Excellence (undeniable quality care, outstanding customer service, superior)Teamwork (solidarity, humility, communication, ownership)
  • Clinical experience in healthcare setting
  • Answer the telephone and communicate with Hilton HHonors members in a friendly manner to create a superior guest experience
  • Assure team provides effective communication/collaboration

Skills For SW Care Coordinator Resume

  • Experience with Humana / Case Management
  • Managed care/case management experience
  • Clinical or case management experience
  • Independent means of transportation with valid driver’s license and auto insurance required
  • Valid Michigan Driver's License and reliable transportation.Refer to a Friend

Skills For Lpn-care Coordinator Resume

  • Health care experience required
  • Previous experience in physician’s office as LVN/LPN in back office or hospital floor nurse of medical / surgical bed
  • Experience in a related field i.e. surgical practice, women’s health
  • Previous experience in physician’s office as LPN in back office or hospital floor nurse of medical / surgical bed
  • Strong computer proficiency (Microsoft Word, Outlook, and Internet)
  • Recent Phlebotomy experience
  • Recent experience
  • Establish and maintain positive relationships with referral sources to promote skilled services

Skills For Telephonic Care Coordinator Resume

  • Owning performance management of and MassHealth’s relationship with several ACOs, including
  • Reviewing and revising plan of care as needed based upon the needs of the member
  • Working with network providers to ensure timely access to services following discharge from hospitalization or residential treatment
  • Working with network providers to provide support to foster care placements in meeting member medical and behavioral needs
  • Providing outreach and coaching to members, families and foster care placement to encourage and promote treatment and service adherence
  • Responding promptly to emerging issues that impact services to the youth

Skills For Foster Care Service Coordinator Resume

  • Understanding of all payor types (i.e. Medicare, Medicaid, Managed Care, etc)
  • Conducting assessments of member needs in collaboration with the youth, family, state foster care contractor and foster care placement
  • Developing a plan of care in collaboration with the youth, family, state foster care contractor and foster care placement to address member needs
  • Providing outreach to network providers to ensure the delivery of appropriate services to meet member needs and the coordination of services among providers
  • Permit to practice in the State of Iowa for all radiographers operating ionizing radiation emitting equipment is required
  • A background in managing populations with complex medical or behavioral needs

Skills For Spiritual Care Coordinator Resume

  • Healthcare provider operations in at least one key setting (e.g., hospital, physician’s office, long-term care, etc.)
  • Assists with orientation and onboarding of new staff within the clinical area. Ensures orientation is complete and successful
  • Assists clinical chief with recruitment and hiring of staff as needed
  • Provide guidance and coaching to staff and students to assure outcomes are achieved
  • This is a field based / telecommuting role that requires 80% travel within the Sierra County, New Mexico area
  • Knowledge of legal ethical issues related to patients’ rights, rehabilitation terminology, discharge guidelines, community support services and funding
  • A current nursing licensure in the state of New Jersey
  • Knowledge of medical terminology, CPT-4 and ICD-9/10 coding

Skills For Remote Customer Care Coordinator Resume

  • Related work in a Managed Care setting
  • Responsible for achieving proposed company census and revenue objectives
  • Listen to and acknowledge our guests and fellow team members with a high level of patience, tact and diplomacy
  • Provide accurate information regarding the HHonors program, members’ HHonors accounts, promotional mailings and statements, point accruals and redemption, and assist in reservations as needed
  • Perform data entry by enrolling members into our HHonors loyalty program, post missing stays, issue rewards, update profiles, and re-issuing membership materials upon request
  • Provide front-line support by creating cases for hotel service-related issues to be worked by Guest Assistance team and issue hotel folios from the Guest Assistance application upon request

Skills For Care Coordinator Lead Resume

  • Communicates in a positive manner with physicians, staff, and other units or departments on a regular basis to promote effective and efficient operations of within the department. Promotes a positive work environment
  • Engages staff to meet departmental or institutional goals. Communicates with staff in a positive manner to support initiatives and encourage staff participation
  • Hospice care requires driving to these settings
  • 22-25% AT&T and Verizon Cell Phone Discount
  • Dental, and Vision Insurance Offered as well as supplemental plans
  • Influence others to utilize best practices
  • Assist with development and implementation of policies and procedures to ensure compliance with standards and regulatory requirements
  • Shared responsibility for Quality Assurance with supervisors

List of Typical Responsibilities For a Coordinator Care Resume


Responsibilities For Care Transition Coordinator Resume

  • Knowledge of and commitment to Hospice Philosophy of care; accepts different lifestyles, cultures, beliefs and values
  • Licensed Practical Nurse with a current and unrestricted Missouri and Kansas License (or ability and willingness to obtain upon offer)
  • License has not been censured or forced to relinquish due to impropriety
  • Computer knowledge and proficiency-Word, Outlook, and Excel
  • Access to reliable means of transportation to travel up to 70% in designated area
  • Current, unrestricted licensed Social Worker (LMSW or LCSW) OR Registered Nurse for the state of Wisconsin

Responsibilities For Care Assure Patient Coordinator Resume

  • Shares knowledge and information
  • Basic level of Microsoft office (Word, Excel, Internet, Outlook)
  • Desired qualifications include experience in clinical supervision of graduate students and/or Clinical Fellowship Year (CFY) positions, experience in dysphagia and/or cognitive disorders
  • A current and unrestricted KS license in Social Work
  • Access to reliable transportation to conduct field visits within the assigned area
  • Handle multiple deadlines and a fast-paced environment
  • Empathetic reflective listening skills, computer skills as needed in the clinical environment, spiritual care assessment skills, and collaborative communication skills

Responsibilities For Specialized Care Coordinator Resume

  • Implements, coordinates, monitors, and evaluates options and services to meet member's health needs and ensures appropriate use of clinical resources
  • Authorizes and coordinates services
  • Assures compliance with workflows and processes
  • Three years post-graduate clinical SLP experience providing individual and group therapy to adult neurogenic populations (e.g., aphasia, motor speech disorders, TBI, dementia)
  • Demonstrate initiative, teamwork, and flexibility
  • Instruct and collaborate with others

Responsibilities For SW Care Coordinator Resume

  • NACC Certification or APC Board Certified Chaplain eligibility and certification within two years or hire required
  • Bilingual/Spanish is required
  • Bilingual (Spanish Required)
  • Day Shift (8 hour shifts)
  • Meet specific goals and metrics on a daily basis. Examples of metrics include: customer satisfaction scores, and the ability to meet the guests’ needs without the need to transfer their call to someone else
  • Copies all medical records pertinent to Home Health care and arrange needed

Responsibilities For Lpn-care Coordinator Resume

  • Related work in the healthcare field
  • Assist patients by facilitating and expediting care between community physicians, UTSW faculty (clinics or physician(s)), university affiliated and community based hospitals and other post-acute facilities to ensure high quality/efficient care, and customer service
  • Certificate of Clinical Competence,
  • Liaison between the provider and his/her patients
  • Critical Thinking, service excellence, good interpersonal communication skills, ability to read/comprehend written instructions, ability to follow verbal instructions, PC Skills/Proficient in Microsoft Office, Excel, Word, etc. (required)
  • Affordable Medical Insurance
  • MSW or LCSW

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