Global Account Director Resume Sample
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Work Experience
Global Account Director
06/2017
-
PRESENT
New York, NY
- Conduct semi-annual meetings with Client including a representative from each Service provided to Client under the Master Agreement to establish objectives and business drivers
- Demonstrate a clear understanding of the Global Account/Global Service Provider (GSP), the inter-relation of its global affiliates or subsidiaries and the issues they face
- Demonstrate knowledge of the Global Account/GSP’s business and its competitive landscape
- Demonstrate understanding the Global Account/GSP’s operational processes
- Identify CA solutions that address Global Account/GSP’s needs and lead efforts to sell such solutions
- Provide feedback to appropriate CA parties on product enhancements or services that would be beneficial to the provider and potentially generate additional revenue
- Effectively and compellingly communicate CA’s capabilities to address IT needs that support the Global Account/GSP’s business objectives that support the customer’s outcomes
- Drive multi-brand solutions, without functional or geographical boundaries
- Marshal and lead the appropriate internal technical resources to demonstrating CA’s advantages to the customer
Global Account Director & FM Lead
12/2012
-
05/2017
Phoenix, AZ
- Build long-term partnerships and trust
- Demonstrate thought leadership to the Global Account/GSP
- Understand and navigate the Global Account/GSP’s buying process
- Measure and communicate value delivered to Global Account/GSP to ensure strength of relationship
- Lead account review and customer satisfaction survey processes to assess overall client satisfaction. Act on results
- Owning the development and execution of the global account plan that delivers tangible value to Adobe and the customer on a Global basis
- Building strong, executive relationships with global customers by fully understanding their business model, technology footprint, strategic growth plans, technology strategy, and competitive landscape
- Creating strong relationship ties and plan with large Agency, System Integrators to produce successful customer outcomes and value
Global Account Director CPG
09/2010
-
10/2012
Houston, TX
- Advising Adobe sales account executives of future business opportunities and accurate account information and coaching
- Managing a virtual team of Adobe Global Services, and Technical resources to execute global account strategies and initiatives
- Developing strategy and tactical plans that deliver tangible customer value on a global basis
- Acquire and maintain a working knowledge of the complete capabilities of Adobe's Digital Marketing and Digital Media solutions
- Maintain up-to-date knowledge of Adobe's competitive positioning in the marketplace
- Improve and maintain overall customer satisfaction in assigned customer accounts; mediate any conflicts
- Develop and drive service excellence through an Adobe global account health check / scorecard
- Demonstrate knowledge of the Global Account/GSP's business and its competitive landscape
- Demonstrate understanding the Global Account/GSP's operational processes
Education
Strayer University - Chesterfield Campus
2005 - 2010
Bachelor's Degree in Business
Professional Skills
- Customer Focus:Act in ways that demonstrate customer focus and satisfaction by building effective relationships with customers, identifying, meeting and exceeding customer expectations, and by treating customers with dignity and respect
- Knowledge and Application of CA’s Solution Sets:Know and possesses a deep and broad understanding of CA’s products and range of solution sets, how to identify the best possible solutions to meet Global Account/GSP’s business needs and how to appropriately position CA solutions with customers
- Territory Management:Manage territory, consider each and all accounts collectively; establish accurate plans and forecasts; prioritize efforts,; generate; generate short term results while holding a long-term perspective to maximize overall territory viability
- Strong commercial acumen, financial skills and experience of delivery against target (Understanding of P&L’s)
- Demonstrating strong collaboration skills with internal teams, using Agency resources creatively to support client’s business
- Proven prior work experience investigating safety events, conducting root cause analysis, and developing mitigation plans and programs
- Excellent computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
How to write Global Account Director Resume
Global Account Director role is responsible for planning, customer, collaboration, presentation, design, retail, finance, training, integration, security.
To write great resume for global account director job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Global Account Director Resume
The section contact information is important in your global account director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Global Account Director Resume
The section work experience is an essential part of your global account director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous global account director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular global account director position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Global Account Director resume experience can include:
- Leadership, Teamwork and Planning: Ability to work directly and virtually among diverse teams. Demonstrates thought leadership and collaborates effectively
- Excellent communication and presentation skills with the ability to interface with all levels of professionals
- Outstanding organizational, planning and follow-up skills
- Experience with high-level, complex transaction management including experience in contract management/compliance
- Customer Focus: Provide an excellent and consistent overall customer experience
- Professional Development: Demonstrate high-level of proficiency and skill
Education on a Global Account Director Resume
Make sure to make education a priority on your global account director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your global account director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Global Account Director Resume
When listing skills on your global account director resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical global account director skills:
- Excellent stakeholder management skills – both internally and externally (Exceptional relationship management skills at the ‘C’ level)
- Excellent written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment
- Strong interpersonal skills (with proven track record of cross-group & virtual collaboration / management)
- Effectively navigating teams when there are conflicting priorities
- Excellent selling, communication and presentation skills
- Excellent communication and presentational skills, ability to build trust and enthuse the client
List of Typical Experience For a Global Account Director Resume
1
Experience For Global Account Director & FM Lead Resume
- Account management and project planning skills required
- Hosting solution sales (collocation, managed services and professional services) experience required
- Recent experience in the assigned territory targeting financial services clients including UBS Group
- Strong, knowledge and background in freight forwarding, logistics, warehouse management, material handling and logistics technology and tools
- Develop and drive a strong relationship with the clients, bringing highly valued perspective based on a deep understanding of BBVA
- Recent experience targeting large enterprises globally
2
Experience For Global Account Director & FM Lead-cushman & Wakefield Ltd Resume
- Experience strategy and results growing global and regional channel business
- Experience in lead sales role within team selling environment also required
- Proven ability to work well as part of an extended sales team as well as cross functionally within a global organization
- Demonstrate an in-depth knowledge of the Partner and end-customer’s business and its competitive landscape
- Strong business, operations, and technical aptitude
- Direct client interfacing experience
- Account management experience working with a global/multi-national client
3
Experience For Global Account Director CPG Resume
- Demonstrate an in-depth knowledge of the customer's business and its competitive landscape
- Demonstrate thought leadership and expertise to the customer
- Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship/contract expansion
- Proven relationships and support from Channel distributors
- Demonstrates active Business Review processes with distributor
- Enterprise software sales experience in information technology market required
- Working knowledge of global distribution business
- Orchestrating all SAP parties around a single, clear articulated 2-3 year account strategy
4
Experience For Global Account Director for Oilfield Services Resume
- Understanding of competitive sales strategy that anticipates competitor actions and places Teradata as the best in the market to meet customer objectives
- Generate incremental revenue from an existing client base by selling net new Forrester solutions and growing existing relationships
- Have a passion for developing compelling business value proposals for our solutions and ultimately closing business
- Responsibility for enhancing BT’s market position in the Americas and/or globally by raising the profile of BT’s brand and reputation
- Successful history of managing and growing sales revenues
- Responsible for working with customers’ operation groups at all levels and identifying real estate needs and introduces appropriate C&W service line
- General familiarity and understanding of selling methodologies and processes required
- Comfort level capability interacting and working with senior management
5
Experience For BT Global Account Director Resume
- Consultative ‘questioning’ and active listening
- Consultative 'questioning' and active listening
- Understand and navigate the Global Account/GSP's buying process
- Work with the customer to identify underlying causes of customer’s business problems and recommend the appropriate solutions
- Build credibility through an in-depth understanding of a premier client’s business, organization, external environment, and industry
6
Experience For Global Account Director Pharma Resume
- Develop and implement strategic account plans and Annual Operating Plans (AOP) for share gain and profitable growth by segment and region
- Understand the needs of the customer, both globally and in the regions – communicate insights around the globe - leading to innovation and growth
- Execute on internal projects involving client base
- Ensure that environmental procedures and issues are being implemented through the direction of the client’s environmental specialist representatives
- Build relationships with the key players in the customer account and determine sales strategy with messaging tailored for each stakeholder
- Develop annual marketing communications plan with the distributor
- Drives adoption of and protecting premium support services
7
Experience For One GfK Global Account Director Resume
- Consultative selling activities
- Competency in Strategic Planning and Real Estate Market Analysis
- IDENTIFY WHITESPACE OPPORTUNITIES : Deliver revenue growth by opening up ‘whitespace opportunities’ in new divisions, geographies and offers
- Identify CA solutions that address Global Account/GSP's needs and lead efforts to sell such solutions
- Effectively and compellingly communicate CA's capabilities to address IT needs that support the Global Account/GSP's business objectives that support the customer's outcomes
- Marshal and lead the appropriate internal technical resources to demonstrating CA's advantages to the customer
- World class account management,
- Prospect, qualify and close technical solution sales with the named Cloud accounts, typically one to five key accounts
- Manages sales activities for assigned named accounts
8
Experience For Global Account Director / Client Partner Resume
- Manage intermediate, technical sales with highly varied business applications
- Develop customer presentations and participate in customer meetings
- Consistently achieve targeted sales quota
- Develop clear, specific, action-oriented account plans to develop large accounts
- Prospect, qualify and close complex, technical solution sales
9
Experience For One GfK Global Account Director Consumer Client Resume
- Manage the client engagement cycle from prospecting, to proposal through to closing and contract signature, including the negotiation of complex contractual terms and conditions with new clients
- Understand enterprise data center needs, define requirements and customize data center solutions for a variety of organizations
- Keeps Sales Force updated and follows sales processes for orders as set by department
- Provide client’s business units and management with all real estate portfolio data
- Drive the collection and management of the account’s KPIs and business metrics
- Source and present solutions for dispute resolution, as applicable
10
Experience For Global Account Director Resume
- Conduct semi-annual meetings with Client including a representative from each Service provided to Client under the Master Agreement to establish objectives and business drivers for the next 6 months
- Manage and optimize the overall Partner field experience with CA Technologies and Fujitsu/Capgemini
- Transactions and future opportunities schedule for the next 12 months
- Collaborate with Partners and CA Technologies account teams to develop sales programs for joint CA Technologies/alliance offerings and enable, track and scale efforts to sell such solutions globally
- Have a passion for building long-term partnerships and trust with alliance field executives and key sales teams and help them identify, qualify and execute new and expanded sales programs tied to joint offerings
List of Typical Skills For a Global Account Director Resume
1
Skills For Global Account Director & FM Lead Resume
- Industry Knowledge:In-depth knowledge of given industry and relevant marketplace; can speak with authority, e.g., on industry trends, best practices, competitive practices, regulatory issues, etc
- Leverage significant influencing skills to ensure a consistent “One Element” approach to customer service, sales and delivery
- 7 – 10 years of experience, including 3 – 5 years of supervisory experience
- Organization Design & Management Skills
- Matrix Organization / Business Partner Skills
2
Skills For Global Account Director & FM Lead-cushman & Wakefield Ltd Resume
- Strong strategy development and program management experience and the ability to influence the direction and output of multiple cross disciplinary teams
- Building strong relationships and trust with creative partners
- Experience of working with a global Enterprise Software, IT or Technology Consulting vendor; working with Banking customers
- Value based, consultative selling experience to Fortune 1000 companies, engaging both small and committee based decision making units
- Effective Selling:Utilize solutions-oriented, systematic approach to selling, leverage mastery of sales best practices and CA’s sales methodology
- Effective Selling:Utilize solutions-oriented, systematic approach to selling, leverage mastery of sales best practices and CA's sales methodology
- Media planning and buying experience in digital environments
3
Skills For Global Account Director CPG Resume
- Demonstrated understanding of the interaction of marketing, finance, operations, logistics and customer relations at every level of the organization
- Demonstrate a high level of motivation and entrepreneurial ability in supporting the pursuit and closing of deals
- Experience solution selling within the Communications and/or IT Systems Integration industries to enterprise customers / large deals
- Experience in managing accounts, forecasts and budgets
- Operate in a fast paced, evolving environment with the highest standards of excellence
4
Skills For Global Account Director for Oilfield Services Resume
- Enthusiastic, dedicated and have a collaborative spirit to operate and maintain office spaces that facilitate leading edge innovation
- Business experience in Sales or Consulting with complex business software / IT solutions
- Proven exposure of working in te capacity of GAD within FMCG or Lifestyle Verticals
- Demonstrate in-depth understanding the customer's operational processes
- Proven exceptional background of sales success and over-achievement of sales targets in quota-carrying roles
- Experience managing relationships across multiple geographies
- Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship /contract expansion
5
Skills For BT Global Account Director Resume
- Ensure quantitative and qualitative analytics and evidenced-based decision making
- Experience in handling B2B Tech or B2C Tech/Electronics/Handset in a regional or global capacity
- Support product and market campaigns as they relate to the designated accounts. Enhancing our ability to prioritise and focus our sales efforts
- Handle a very high volume of high priority items from top tier clients
- Builds strong client relationships as a trusted advisor with senior client and industry stakeholders
6
Skills For Global Account Director Pharma Resume
- ‘hands on‘ Programmatic experience
- Experience of 12+ years in Sales / Partner& Alliances Sales
- Effective Selling: Utilize solutions-oriented, systematic approach to selling, leverage mastery of sales best practices and CA's sales methodology
- B2B experience would be great, but is not a necessity
- Result driven and proven track record in international client relationships
- Business Acumen & Innovation Management – Understands the business priorities and environment and brings ideas to market
- Client P&L and contract management experience
- Build and maintain strong relationships with key executives and decision makers within our Alliance Partner communities
7
Skills For One GfK Global Account Director Resume
- To operate in line with BT processes and procedures and demonstrating a commitment to get the job done
- Evidence of teamwork and willingness to support others and BT
- Coaching, involving and inspiring the growth and development of junior Agency staff via providing consistent feedback, training and growth opportunities
- Creating and activating both short and longer-term Starbucks strategy aligned to delivering the defined business strategies
- Understanding of marketing responsibilities including product portfolio, price, promotion, and distribution is required
- Preserving and nurturing long-term relationships to maintain and grow existing revenue streams
- Providing value to clients and understanding Value Based Selling
- Putting clients first, interfacing regularly with all client levels and constantly hunting for solutions and big ideas that are innovative and appropriate
- Acting as an open and willing resource to team members in assessing ideas and directions
8
Skills For Global Account Director / Client Partner Resume
- Monitoring and communicating POV on current marketing and industry issues
- Handling FMCG clients/understanding of FMCG sector
- Managing complex, multi-quarter sales cycles and closing strategic enterprise sales in software, preferably SaaS
- Leading a cross-functional team to deliver value to existing clients and execute new complex sales cycles
- Leveraging all of Hootsuite Subject Matter Experts and Industry Principles to bring value to customer
- Prospecting and building new pipeline
- Foreseeing opportunities and formulating plans to manage and exploit them to drive/extend the business
- Working with multi country/location environment, ability to co-work with long distance colleagues
9
Skills For One GfK Global Account Director Consumer Client Resume
- Managing the client’s business or portfolio of integrated accounts
- Working with client’s HQ on key brand and product initiatives
- Partnering with Ogilvy’s integrated capability experts to identify new business opportunities, scope of work and revenue
- Immersing yourself in the essential dynamics, strategies, and drivers of your client’s business
- Demonstrating responsibility and accountability for overall agency performance and flawless execution
- Expanding Share of Wallet 6. Account Risk Management
10
Skills For Global Account Director Resume
- Using CRM processes (system usage)
- Account Management that is focused on delivering customer value and growing existing market share
- Build an Account Plan for each named account, keeping it up-to-date on an ongoing basis and sharing its content with virtual account team members
- Business Acumen:Understand key aspects of business, e.g., business models and competitive positioning; also understands how business operates, including role of structure, systems, and processes; can speak in business language when applying professional expertise
- Leadership: Support coaching and mentoring of colleagues as appropriate
- Use of media buying interfaces and ad-serving (preferable)
List of Typical Responsibilities For a Global Account Director Resume
1
Responsibilities For Global Account Director & FM Lead Resume
- Strong communication skills, particularly with oral presentations
- Using a combination of judgment, skill and experience establish personal credibility to become a primary contact for the client
- Skilled in conducting market analysis and planning
- A good understanding of excel, pivot tables, formulas and manipulating data to see clear trends
- Experience selling through-/to- and with- Global System integrator (SI) / Global Service Provider (GSP) / Alliance accounts
2
Responsibilities For Global Account Director & FM Lead-cushman & Wakefield Ltd Resume
- Lead the global team to prioritize initiatives and activities to deliver the Annual Operating Plan (AOP)
- Experience of working with clients in the global arena
- Extensive experience in business development and direct/indirect selling
- Experience working in a digital performance agency environment
- Internal Business Processes: Demonstrate mastery with CA’s internal processes, systems and support structure and considered a subject matter expert
- Develop strong strategic relationships with executive-level clients
3
Responsibilities For Global Account Director CPG Resume
- Has strong financial acumen and understanding / transparency of the customers budget, and thereafter clearly articulates the value of the solution
- Implement and execute effective sales campaigns to ensure maximum penetration of named accounts across all divisions and regions globally
- Work with Technology Solutions Manager on Cvent related projects and priorities
- Establish and proactively maintain a strong professional relationship with key decision makers and influencers within the assigned strategic account
- A good listener, someone who reads people and those in a room well
- Working with the Regional Management Teams, develop detailed five-year category plans
4
Responsibilities For Global Account Director for Oilfield Services Resume
- Working knowledge of general cloud data centre architecture, applicable standards, and the operational processes
- Working with end user customers in the sales segment
- Working closely with Global Client Leads, Specialists, and markets to identify new opportunities to increase Mindshare’s profile and revenue streams
- Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
- Build short-term and long-term growth and engagement plans for the assigned strategic account using developed account planning processes
5
Responsibilities For BT Global Account Director Resume
- Leverage existing engagements to spawn new business that results in on-going profitable revenue growth for Element
- Read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
- Attract and maintain top talent and provide on-going mentoring to team for superior performance
- Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI, etc
- Inputs into the resourcing and training of the team
6
Responsibilities For Global Account Director Pharma Resume
- Educates clients and provides thought leadership in audience targeting, data management and programmatic buying
- Acts a leader, directly line managing a team and contributing initiatives across the wider Amnet team
- Identify and develop marketing alliances, and leverage enablement programs
- Previous experience and in-depth knowledge of working with Fujitsu and/or Capgemini Technology Services organization, or working within Fujitsu/Capgemini’s Software Sales or Partner organization
- Oversight for the recruitment, selection, orientation, training, development and retention of high caliber staff
- Manage projects; work closely with customers, engineering, operations and quality to meet customer's requirements
7
Responsibilities For One GfK Global Account Director Resume
- Contribute to pricing strategies to maximize Brooks' opportunities for penetration and profit
- Global Account Strategy & Planning
- To ensure Global Account Plan, with associated Pursuit Plans, is comprehensively populated, encompassing
- Manage the preparation and implementation of account level strategic business plans including goals and objectives mutually developed with the client
- Conduct regular business reviews at assigned accounts focusing on a 1-3 year growth plan
8
Responsibilities For Global Account Director / Client Partner Resume
- Maintain a thorough understanding of the client’s business goals and strategies to align real estate services to contribute to these objectives
- An appreciation for how great work gets done and a commitment to ensuring creative excellence/output
- Successful performance working within a matrixed environment
- Develop positive working relationships with agencies, local government officials, and business community members
- Knowledge of the Smart Beta, ESG and Index investing market
- Capability to contribute to strategy development and decision making at senior level
9
Responsibilities For One GfK Global Account Director Consumer Client Resume
- Proposal development, negotiation and closing
- Global contracting strategy development and negotiation for assigned platform and/or ingredients
- Manages and is responsible for financial processes and reporting to the wider business
- Is at the forefront of programmatic innovation, pushing to exceed target
- Represents full GfK portfolio, connecting the dots
- Drive profitable growth by leveraging the entire portfolio, global and local
10
Responsibilities For Global Account Director Resume
- Attend the BT Global Sales Induction Program (virtual learning over a 12 week timeframe)
- Co-ordinate global projects and initiatives, working with clearly identified and responsible regional project leads
- Strategically build and grow Alliance Partner ecosystems
- Financial Targets: Meet or exceed CA’s stated financial quotas and targets
- Demonstrable track record of Sales success and target achievement
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