General Manager Resume Sample

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Arne Thiel
379 Howell Rapid,  Detroit, MI
+1 (555) 174 5985

Work Experience

General Manager
04/2016 - PRESENT
Dallas, TX
  • Ensures that all special events are executed properly, to the client’s satisfaction
  • Work closely with RockResorts’ corporate team including: finance, revenue management, operations, IT, human resources, and sales & marketing
  • Drive guest service and brand standards for the property with the objective of meeting or exceeding guests’ expectations. Sets and achieves goals for resort ratings on guest satisfaction surveys and public review sites such as Trip Advisor
  • Serve as the resort’s community liaison and promote positive ties to local community
  • Hospitality POS and PMS system knowledge
  • Communicate effectively both internally and externally with strong presentation, verbal and written skills
  • Foster strong relationships and effectively manage the dynamics of multiple entities being involved (i.e. management company, ownership group, asset managers)
  • Willing and able to live and work in Jamaica
Senior General Manager
05/2009 - 10/2015
Philadelphia, PA
  • Luxury resort experience
  • Provide effective leadership, at the Cluster level, to the advisory sales and support team to achieve high performance levels
  • Build a culture emphasizing collaboration in the delivery of highest-quality service and trusted financial advice across multiple client offers
  • Lead the sales process to maximize profitability (revenue, funds managed growth), productivity, and client satisfaction
  • Provide support and training to ensure the sustainment and effective use of contact and sales planning tools
  • Establish on-going recruitment efforts to identify and select high potential sales and support candidates for the Cluster while managing FTE count at Plan
  • Establish effective Cluster strategies for deepening the relationship with clients in all offers, while increasing share of wallet, decreasing attrition rates and improving service use count
Flagship General Manager
12/2003 - 11/2008
Phoenix, AZ
  • Responsible for the relationship management and effective partnerships in the Cluster to ensure clients are aligned to the appropriate offer
  • Provide leadership to enhance the client experience through embedding the sales and service management methodology to all the employees within the Cluster, ensuring the client is introduced to the right offer and/or partner (e.g. Wood Gundy, CIBC Private Investment Counsel) for their needs
  • Monitor compliance on the financial advice component and ensure all aspects of risk are effectively managed within the Cluster
  • Establish effective Cluster strategies for increasing the number of high value clients and share of wallet while maximizing the leads generated by branch banking colleagues
  • Provide on-going advice, guidance & mentoring to direct reports, including coaching on sales and service management disciplines, tools and techniques, processes and standards, and involvement in complex client negotiations
  • Work in partnership with the Client Service Manager to ensure consistent coaching and alignment of messaging in the overall leadership and guidance of the cluster team
  • Lead business development initiatives within the Cluster through active involvement in the business community
  • Ensure appropriate reward and recognition activities are implemented within the Cluster that are aligned with District, Market, Regional, and Retail Distribution programs


North Central University
1999 - 2003
Bachelor's Degree in Business Administration

Professional Skills

  • IntermediateWriting Skills; Numerical Skills; Clerical Skills
  • Excellent leadership skills; with a strong ability to build, motivate and develop a strongly competent and diverse team
  • Has excellent communication skills and experience with establishing, maintaining and leveraging senior level relationships
  • Is experienced in working in matrix, international organizations with a lot of interactions with the regional teams and excellent stakeholder management skills
  • Demonstrate strong consultative, analytical and business development skills
  • Excellent general math skills. Strong user of Microsoft Office tools
  • Strong interpersonal skills with the proven ability to lead a staff and respond positively and appropriately to change, ambiguity and adversity

How to write General Manager Resume

General Manager role is responsible for leadership, interpersonal, business, customer, organizational, analytical, computer, development, organization, english.
To write great resume for general manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For General Manager Resume

The section contact information is important in your general manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your General Manager Resume

The section work experience is an essential part of your general manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous general manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular general manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative General Manager resume experience can include:

  • Implement and sustain the sales planning methodology through on-going coaching and validating continued usage by sales force to ensure consistent efficient and effective client experience while maximizing business opportunities
  • Solid computer skills with good working knowledge of Microsoft Excel and Word
  • Strong analytical skills with a strong business acumen
  • Outstanding leadership qualities with good communication and interpersonal skills
  • Experience comparable business management work experience including previous G.M. role and significant buying/promoter experience
  • Exercises excellent business skills and judgment in cost control procedures, financial accounting, inventory levels, and labor management

Education on a General Manager Resume

Make sure to make education a priority on your general manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your general manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in General Manager Resume

When listing skills on your general manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical general manager skills:

  • Good verbal and written communication skills; is capable of communicating effectively with guests and co-workers
  • Excellent long-term planning skills with solid working knowledge of cost of service rate making
  • Effectively lead a cross-functional team and promote a positive work environment using coaching and mentoring skills
  • Delegates effectively by assigning and overseeing management's Divisions of Responsibilities; effectively accomplishes work through others
  • Proven relationship management capability at a senior level with strong sales, influencing and negotiation skills
  • Solid judgment skills to balance and prioritize differing organizational needs and make decisions on business need and group objectives

List of Typical Experience For a General Manager Resume


Experience For Senior General Manager Resume

  • Responsible for establishing a learning culture within the team by scheduling associates for training such as e-pk, e-learning, and selling skills training
  • Effectively managing costs, including (but not limited to) costs for labor, supplies and equipment
  • Above average computer skills, including the ability to learn new software easily
  • Min 10 years demonstrated experience growing revenue and profit for online/software businesses
  • Ensure departments are resourced effectively and efficiently
  • Exceptional communication skills-- both oral and written
  • Meet deadlines, to act professionally and with integrity, and to work effectively under pressure

Experience For PA to General Manager Resume

  • Building talent through identification, acquisition and development of strong performers at all levels (executive and associates, selling and support)
  • Diverse service background including casual to fine dining, onsite corporate food service, catering, events, high volume, and multi-unit experience
  • A proven track record of delivering commercial results in a fast moving business environment
  • Previous experience of driving and delivering on sales targets
  • Experience in a culinary leadership role managing multiple dining rooms/sites
  • A strong commercial acumen with focus on increasing financial returns through increased revenues & optimising efficiencies is also required
  • Demonstrate sales leadership for staff by playing an active role on the selling floor, with VIC/VIP relationships
  • Prioritize to meet deadlines and multi-task in a flexible, fast paced and challenging environment
  • Experience in YARDI Voyager (integrated accounting) is considered an asset

Experience For Divisional General Manager Resume

  • Delivers strong operational performance by executing against Aramark Leisure's Operational Excellence platform
  • Ideally 5 + years' experience in a senior management position including management of a senior team
  • Experience of managing a large consumer focused business is essential
  • Significant P&L experience operating in a general management role
  • Excellent business acumen and numerical ability with an understanding of commercial sensitivities
  • Experience working within the energy sector desirable
  • Excellent change management ability and a track record of working in a fast paced transformative environment is ideal

Experience For Flagship General Manager Resume

  • Experience supervising others
  • Experience in a Fine Dining establishment
  • Solid understanding of web technologies and how to manage feature development
  • Three to four years’ experience at managing people; specifically a staff of three (3) or more for at least four (4) years
  • High Performing General Manager with experience operating and positioning a resort property, or comparable asset
  • Optimizes center’s net operating income (NOI) through utilization of effective cost controls and maximizing revenue generation opportunities
  • Forge strong partnerships with all internal company functional groups to support objectives

Experience For Assistant to the General Manager Resume

  • Create a positive and professional company presence to benefit our customer and employee experience
  • Previous experience in a senior leadership role, within a similar property/ brand required
  • Extensive residence/vacation ownership/hotel operations experience required
  • Establishes and maintains effective community relations. Participates in professional and civic activities
  • Experience within the Hilton brand
  • Sourcing, recruiting and onboarding qualified team members
  • Executing daily club walkthroughs and following through on any deficiencies identified during the process
  • Administering scheduling and bi-weekly payroll for direct reports and overseeing such administration by other club managers

Experience For General Manager / Wvec Resume

  • Managing the client relationship at the location, while providing hands on execution management of operations
  • Overseeing other club managers’ management of team members and partner as necessary to provide coaching and development
  • Reviewing and analyzing club profit and loss statements and other financial reports daily to ensure club is on track to meet sales and cost goals
  • Setting daily, weekly and monthly sales, revenue and retention goals (including fitness) and monitor club’s performance towards goals
  • Analyzing member feedback sources to determine improvements in processes and service
  • Responding to member requests and inquiries in a timely manner
  • Developing a detailed business plan for the DoD Services business; and

Experience For Helmut Lang-general Manager Resume

  • Developing a strategies to minimise cost expansion
  • Building positive relationships with the local community
  • Developing, implementing and directing; equipment preventative maintenance programs, safety programs, and facility building/grounds maintenance programs
  • Preparing, maintaining and communicating all operational goals and GENCO Standard Operations Procedures
  • Monitoring space utilization/layout and maximizing usage/making recommendations
  • Ensuring the accurate and timely preparation of all necessary reports and records regarding facility operations
  • Communicating programs, polices, and procedures to all direct reports
  • Addressing disciplinary issues of direct reports

Experience For General Manager Austin Amphitheater Resume

  • Assist in the hiring, training, motivating, disciplining, directing and supervising the work of the team members in these areas
  • Direct supervision of management team and hourly associates, including hiring, training, developing, and performance management
  • Implement the established activity plan leading and managing people working on sales, customer support and logistics
  • Responsible for financial management of base including capital expenditures, forecasting, budgeting, audit performance and expense management
  • Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management
  • To consult and confer with the appropriate personnel regarding the changing or replacing of equipment, fixtures and procedures throughout the hotel
  • Regional P&L ownership; driving sales result, creating & delivering services revenues, on-time collections and expense management
  • Oversee associate safety by ensuring establishing processes and practices are focused on maintaining a safe and healthy work environment

Experience For Gcg-cpc General Manager Resume

  • Financial responsibility: P&L, expenses, labor, COS, ordering/inventory/costing, forecasting, budget development and analysis of financial information
  • Natural leader adept in building, leading and inspiring a team
  • Responsible for developing, implementing and achieving the annual budget and other KPI’s for the business
  • Ensures tracking, monitoring and reporting on the Business Unit’s financial activities
  • Recruit and hire qualified associates, understanding critical success factors; Involved in interviewing and selecting of all direct reports
  • Lead hotel sales efforts, including calling top accounts and meeting clients on-site
  • Take responsibility for the store’s profitability and financial budgeting, including labor costs and overall expenses
  • HR issues - Staff additions/leavers, including annual staff performance evaluations, incentives and monitoring of various staff benefits/options

Experience For General Manager Fulfillment Center Resume

  • Maximizes the value of the local product portfolio, e.g., in-licensing, partnering, lifecycle management, in line with global brand strategy
  • Plans and administers budget and oversees achieving annual budgeted revenue, operating and capital expenses
  • Creates and manages to departmental budgets, including forecasting, variances and revenue management
  • Prepares and reviews adjustments to tenant billing process. Has a knowledge and understanding of CPI increases, escalations, recoveries, special, etc
  • Responsible for recruiting and hiring employees who are competent and able to fill positions
  • Be responsible for all ongoing operational activity with focus on safety and wellbeing of on and offshore staff
  • Coordinate functional activities of sales & marketing, engineering, operations and finance
  • Comply with all corporate rules and procedures regarding the overall activity, including commercial, finance and internal control
  • Ensure employees receive company communications and necessary training including safety, customer service standards, Company values, etc

List of Typical Skills For a General Manager Resume


Skills For Senior General Manager Resume

  • Excellent communication and influencing skills and proven experience of dealing with source market stakeholders – successfully – at senior level
  • Strong leadership skills and demonstrated success in building and strengthening marketing teams
  • Skilled negotiator with excellent interpersonal skills
  • Public charisma as evidenced by proven leadership skills
  • Excellent management skills to include formal training on managing and leading by example
  • Demonstrated ability to work successfully in multiple business cultures, including influencing and managing relationships effectively
  • Possess strong client facing and networking skills

Skills For PA to General Manager Resume

  • Can demonstrate sound planning and control skills in order to achieve KPI’s as well as developing the operation to achieve continuous improvement
  • Strong employee and advisor recruiting, selection, training and retention skills
  • Proven leadership skills, including the ability to influence and persuade leaders
  • Use of excellent analytical skills in consideration, evaluation and making business case decisions
  • Strong working knowledge of customer service principles and practices as evidenced by 10 years of experience in a related function
  • Demonstrated skills in project management, working capital, return on investment (ROI) and Continuous Improvement
  • Excellent verbal, written, presentation and public speaking communication skills
  • Demonstrated ability to use analytical tools and problem-solving skills

Skills For Divisional General Manager Resume

  • Demonstrated computer skills, including proficiency in Microsoft Office applications (Word, Excel, Power Point)
  • Is committed to continual learning as evidenced by attendance at industry programs and industry and educational opportunities that enhance interpersonal skills
  • Effective analysis and problem-solving skills
  • Strong PC skills within a MS Office environment (Word, Excel, Access)
  • Effective oral and written professional communication skills
  • Demonstrate entrepreneurial skills and consideration of wider macro-economic environment in making commercial and business decisions
  • Good skills on the Value Propositions
  • Strong communication and interpersonal relational skills
  • Excellent negotiating skills and business judgment

Skills For Flagship General Manager Resume

  • Proven interpersonal and communication skills with demonstrable attention to detail
  • Excellent communication and presentation skills, able to engage at the C-level
  • Strong computer and Internet skills (multiple platforms)
  • Demonstrable leadership skills, strong change management and business transformation acumen
  • Demonstrates Strong Leadership experience in a luxury brand environment

Skills For Assistant to the General Manager Resume

  • Managing and communicating effectively in a diverse, multi-location environment with focus on client and customer services is a key factor of this job
  • Leveraging CoEs and GBS (prior experience in either is beneficial)
  • Working effectively in a large matrix organization
  • Solid understanding and experience with planning and controlling expenses to maximize GP%
  • Significant experience working in Pharmaceutical / Biotech Sales and Marketing, including at least 10 years experience in the Turkey healthcare market
  • Strong people leadership with proven success in managing high performing teams and driving team engagement
  • Demonstrated experience in growing and undertaking additional responsibility

Skills For General Manager / Wvec Resume

  • Demonstrated experience in managing multiple functional areas of a manufacturing facility
  • Product Marketing & Sales Leadership skills (Pricing, portfolio analysis)
  • Understand the principals of sales and marketing and have the ability to operate a business in an effective and profitable manner
  • Management, marketing and sales experience in service/retail industry required. Previous experience in the Spa or Health and Wellness field is highly favored
  • Prior experience leading teams of 30+ people
  • Experienced Store or Retail Manager with experience of working with P+L
  • Extensive experience with proven success in driving group business in a city environment
  • Proven ability to adapt quickly to ambiguity & allocate time to execute multiple tasks & changing priorities

Skills For Helmut Lang-general Manager Resume

  • Prior Front Office Management and/or Housekeeping Management experience at a department head level
  • International experience advantageous / experience managing a procurement function split across different countries
  • Demonstrated track record in a senior commercial role within Turkey with experience of successful product launches and securing reimbursement
  • Advanced Sales, Digital Marketing, Distribution and Revenue Management Skills
  • Excellent leader with experience of leading teams through change, within a business as usual context

Skills For General Manager Austin Amphitheater Resume

  • Experience developing a strong business partnerships
  • Effectively collaborates with magazines to create value-driving programs
  • Strong financial aptitude, financial reporting, and revenue management experience
  • Media industry, digital media experience, real estate development, sales and marketing experience
  • The hotel operations leadership experience with a capability for strategic decision making and demonstrated financial and business acumen
  • Knowledge/Skills: Able to use common word processing, spreadsheet and database software

Skills For Gcg-cpc General Manager Resume

  • Utilizes labor effectively to meet budgets while ensuring high quality of QSCA
  • Professional experience with 5+ years of consumer or business facing software product management experience
  • Can demonstrate experience / success in running a vehicle maintenance workshop and multi locations
  • Is able to communicate effectively, both verbally and in writing
  • Communicate clearly, effectively and courteously, both orally and in writing, internally as well as with customers and outside vendor partners
  • Motivate and manage your team, making sure to delegate effectively

Skills For General Manager Fulfillment Center Resume

  • Empower employees by giving them the skills, resources, and motivation to succeed
  • Wide ranging general management experience, with some years of senior management experience
  • Time management and negotiating skills
  • General manager experience managing $15M+ revenue or 5 years of Hotel Manager experience at a 600+ rooms property of $40M+ revenue
  • Experience managing luxurious spa experiences and recreational programs
  • Great leadership skills and an ability to engage colleagues at all level
  • Effectively interact with and communicate expectations to staff
  • Reinforce Team MembersҠskills and ManagersҠleadership behaviors

List of Typical Responsibilities For a General Manager Resume


Responsibilities For Senior General Manager Resume

  • Working P&L knowledge, excellent manufacturing process knowledge, future strategic planning knowledge, and team skills are important
  • Good presentation and training skills both internally and client facing
  • Strong leadership, business acumen, analytical, communication, and collaboration skills
  • Strong leadership, presentation skills and record of achievement
  • Strong interpersonal and conflict-resolution skills
  • Excellent communication, analytical, networking and presentation skills
  • Excellent communication skills, both written and oral, knowlage of Czech and English language

Responsibilities For PA to General Manager Resume

  • Strong associate relations skills
  • Strong leadership skills is required
  • Effective interpersonal and communication skills with store team, customers and all levels of Headquarters and field management
  • Good experience of change management and demonstrated ability to challenge an organization
  • Two (2) years of prior operational experience with at least one (1) year of large station experience
  • Respected leader with proven skills to manage, direct, lead, motivate, and coordinate all functions

Responsibilities For Divisional General Manager Resume

  • Prior experience training, mentoring and developing management level staff is required
  • Ensure strong and successful Cultural adaptation with strong focus on owning company, local Authorities and surrounding Community
  • Is confident, engaging and able to articulate with a strong boardroom presence; good in making relations
  • Communicate ideas concisely and effectively in oral and written form, including preparation and delivery of production meeting on assigned shift
  • At least five (5) years of experience in the food industry and previous experience in scheduling and staffing

Responsibilities For Flagship General Manager Resume

  • Many years of experience in the world of textiles especially experienced in sourcing garments and fashion accessories in China
  • Advanced Sales, Marketing, Distribution and Revenue Management Skills
  • Broad management experience (at least 5 years), with good understanding of major
  • Business development and revenue generating skills
  • Interpersonal skills that are conducive to working smoothly with all facets of the tournament such as sponsors, volunteers, vendors, staff, and the community
  • High level of communication and writing skills
  • Understands the global HTS landscape with demonstrated experience working with different regions in a global business to attain the best global results

Responsibilities For Assistant to the General Manager Resume

  • Strong people leadership with proven success in driving team member engagement
  • Solid experience in treasury operations/structuring of financial transactions
  • Advance sales, marketing, distribution and revenue management skills
  • Exceptional interpretation and problem solving skills required
  • Collaboration and team player skills for partnering with stakeholders

Responsibilities For General Manager / Wvec Resume

  • Business, Financial, and Accounting Acumen, Communication, Leadership, and Project management skills
  • Proven ability to develop people and build a strong team
  • P& L responsibility experience with demonstrated growth
  • Reinforce Team Members skills and Managers leadership behaviors
  • Adapt quickly to a variety of work environments, and work effectively with different types of people
  • Act as the organizational leader responsible for coordinating contractor activities effectively among headquarters, government clients, students, and staff
  • Proven sales and management experience in an Agency Sales distribution
  • Works with Owner to ensure that emergency evacuation procedures are in place and life safety systems are operating effectively
  • Prior General Manager or Assistant General Manager experience

Responsibilities For Helmut Lang-general Manager Resume

  • Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results
  • Excellent sense of prioritization and time management
  • Proven leadership and management experience of Senior Staff
  • Create a guest experience that goes above and beyond for our guests, and influences future experience in our stores
  • Strong business acumen with good knowledge of Asian markets
  • Strong experience in Pre Opening with a close follow up on all details related to Brand standards and their application

Responsibilities For General Manager Austin Amphitheater Resume

  • Culturally adaptable with strong focus on teams and customer experience
  • Years of related work experience: 7-10 years of experience in management, 3-5 years venue management
  • Strong sales background, Management and Operations experience
  • A fast-paced and customer-focused environment. Possesses Critical thinking, decision-making and problem solving skills
  • Fluent in English, written and spoken skills
  • Proven ability to build strong community relations through active involvement
  • Prior corrections experience is required

Responsibilities For Gcg-cpc General Manager Resume

  • Prior experience in corrections is required
  • Communicate effectively with agencies, contractors, consultants, customers, employees, and vendors in verbal and written form
  • Experience with recent 5 years P&L responsibility experience
  • Demonstrated facilities managerial experience and abilities
  • Planning, prioritizing and achieving financial and strategic objectives
  • Training, motivating and developing a strong team to fuel the branch’s growth and profitability
  • Understanding and experience of working with Microsoft packages / competent user of computer

Responsibilities For General Manager Fulfillment Center Resume

  • Increase management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling and communicating company values
  • Previous experience managing a large team by leading, motivating, training and developing through active management
  • Serve our guests by modeling excellent service by striving for warm hospitable interactions, as well as, identifying and addressing guest issues
  • A strong understanding of hotel operations and administration to include budgeting, forecasting, human resources, sales&marketing,
  • Maximize company sales growth and profitability by leading all store associates in creating and delivering an engaging experience to every customer, every time
  • Provide strong leadership and be a role model providing a disciplined and structured approach to decision making and problem solving
  • Responsible for defining targets prior to the marketing year; in collaboration with the Creative Director based on forecast profitability purchasing
  • Successful experience in leading and managing large scale initiatives and managing associated change

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