Hotel General Manager Resume Sample
Reyna Kuphal
3877 Feil Station,
San Francisco,
CA
+1 (555) 824 8653
Work Experience
Hotel General Manager
06/2017
-
PRESENT
Boston, MA
- Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses
- Create the hotel’s annual budget and monitor the performance of the hotel throughout the year
- Provide exceptional customer service and verify that all employees of the location are doing the same
- Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction
- Oversees the interviewing, hiring, training, work direction, and performance management of all employees
- Contributes to the successful development of the Staff
- Assist General Manager with annual salary reviews and ensures that all employee wages follow federal, state, and local wage and hour guidelines
- Consistently deliver accurate forecasting projections and timely implement adjustments as required in staffing and other cost centers to ensure profit integrity
Temporary Hotel General Manager
11/2012
-
01/2017
New York, NY
- Able to establish property identity relative to the property's history, position and place in its market
- Able to thoroughly analyze/segment the market and establish strategies to penetrate and exceed fair market share
- Knows how to gather/analyze competitive market intelligence
- Experience as a full service GM or Asst. GM / Director of Operations is required
- Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community
- Making a Connection and showing guests that they are important. Helping them feel at ease by taking time to acknowledge them in a friendly way
- Being Helpful and familiarizing yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
- Being Efficient by making things easier for guests; multi-tasking when needed
Franchised Hotel General Manager
09/2009
-
07/2012
Chicago, IL
- Making a connection and showing guests that they are important. Make them feel at ease by taking time to acknowledge them in a friendly way
- Being Helpful and familiarizing yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
- Being Efficient by making things easier for guests; multi-tasking when needed
- Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information
- Embrace and ensure achievement of the property vision through well thought out strategies and actions and by engaging all associates
- Guide the success of property in both quality and service, demonstrate an uncompromising eye for detail, marketing and promotions, public relations, community involvement through dynamic leadership style
- Actively lead and participate in sales presentations, property tours and customer meetings to ensure guest's needs are exceeded
- Consistently deliver accurate forecasting projections for areas of responsibility and timely implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity
- Interview, hire, develop, supervise and counsel department managers and other staff in the effective and efficient operation of their respective area(s)
Education
Everglades University
2005 - 2009
Bachelor's Degree in Hospitality Management
Professional Skills
- 4 + years with prior hotel management experience, or equivalent combination of education and experience
- At least four to six years with prior hotel management experience, or equivalent combination of education and experience
- With prior hotel management experience, or equivalent combination of education and experience
- Progressive hotel Management experience with proven success in leadership of teams
- Prior leadership over direct sales efforts producing at least 50% market mix of Total Revenues
- Proven success in guest service results
- Ensure completion of safety and security training
How to write Hotel General Manager Resume
Hotel General Manager role is responsible for software, travel, security, training, credit, basic, marketing, estimating, education, administration.
To write great resume for hotel general manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Hotel General Manager Resume
The section contact information is important in your hotel general manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Hotel General Manager Resume
The section work experience is an essential part of your hotel general manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hotel general manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hotel general manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Hotel General Manager resume experience can include:
- Ensure the physical condition of the hotel is well maintained
- Manage the frequent guest program
- Excellent communication skills to convey information and ideas clearly, both oral and written, as well as effective listening skills to understand issues and work toward problem resolution
- Intellectual ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need
- Financial acumen required to work with and understand financial information and data, and basic mathematical functions
- Customer Focus to consistently deliver optimal employee and customer satisfaction for the hotel
Education on a Hotel General Manager Resume
Make sure to make education a priority on your hotel general manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hotel general manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Hotel General Manager Resume
When listing skills on your hotel general manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hotel general manager skills:
- Good people skills with excellent interpersonal and communication techniques with internal and external customers
- Around 10 years solid experience in hotel sales and marketing with over 5+ years Hotel General Manager experience
- Drive for Results demonstrated through successful performance in prior leadership positions
- Time Management skills to meet commitments across multiple departments and roles
- Experience as a Hotel GM or Assistant GM or Director of Sales
- Ensure guest rooms are spotlessly clean
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