Front End Supervisor Resume Sample
Rosa Klocko
38274 Sawayn Gardens,
Los Angeles,
CA
+1 (555) 400 0912
Work Experience
Front End Supervisor
07/2016
-
PRESENT
San Francisco, CA
- Model exceptional customer service and engagement behaviors
- Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them
- Be an approachable, visible source of assistance to both customers and associates
- Maintain self-checkout and total front end queuing standards
- Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices
- Ensure till audits are being performed
- Tender customer transactions in quick and efficient manners
- Stay current with present, future, and special ads
- Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company
Front End Supervisor
11/2009
-
03/2016
Boston, MA
- Understand and adhere to the company's limits on cash shortages and works honestly and effectively to control loss
- Understand and adhere to shrink guidelines as it relates to front end operations
- Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks)
- Ensure bascart retrieval process is being followed
- Maintain break schedules for front end associates
- Make sure carry-outs are offered to customers
- Orders all supplies for store usage and maintains accurate documents for billing purposes
- Oversees forklift maintenance and daily completion of pre-operation checklist
- Experience provides solutions
Education
Grand Valley State University
2005 - 2009
Bachelor's Degree in Management
Professional Skills
- Previous leadership / supervisory experience (including providing daily work direction, scheduling of tasks, and performance management)
- Provide employee coaching, training, and validation of department and store shrink plans
- Leadership experience inclusive of coaching and recognition
- Previous store operations experience (including checkout, return/exchange)
- Previous experience with coaching and recognition
- Consumer electronics experience
- Service Desk customer service experience
How to write Front End Supervisor Resume
Front End Supervisor role is responsible for payroll, training, credit, retail, events, media, basic, leadership, stocking, coaching.
To write great resume for front end supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Front End Supervisor Resume
The section contact information is important in your front end supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Front End Supervisor Resume
The section work experience is an essential part of your front end supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous front end supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front end supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Front End Supervisor resume experience can include:
- Provide efficient order management from placement of orders to delivery of goods
- Ensures proper labeling and signing throughout zone
- Ensures customers receive outstanding service through the checkout lanes
- Greets customers entering store and responds promptly to customer needs
- Assists in overseeing the accurate and efficient operation of all cash registers
- Computes bill, itemized lists, and tickets showing amount due
Education on a Front End Supervisor Resume
Make sure to make education a priority on your front end supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front end supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Front End Supervisor Resume
When listing skills on your front end supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical front end supervisor skills:
- Create and maintain an environment of strong sales and exceptional customer service through teamwork, coaching associate and leading by example
- Perform excellent customer service by assisting customers with questions, concerns and product information
- Experience in business operations
- Experience in leadership
- Experience in sales, customer service, operations or related fields
- Perform opening and closing procedures such as balancing registers, preparing cash bags, and activating security system
List of Typical Skills For a Front End Supervisor Resume
1
Skills For Front End Supervisor Resume
- Skill in operating personal computers, POS systems, and various software packages including Microsoft Word and Excel are needed
- Responsible for maintaining assigned sections
- Adhere to Standard Operating Procedure for functions such as daily cash management, payroll processing, scheduling, store expense tracking and IT help desk ticket maintenance
- Ensure all Standard Operating Procedures for transactions and interactions at the front of the store are followed including: checkout, pickup, returns / exchanges / trade-ins, and recycling
- Managing department/unit schedules and labor budget
- Prepare and conduct team meetings, trainings and other special events to communicate clear goals to team
- Provide input to store leadership on employee performance and development needs
2
Skills For Front End Supervisor Resume
- Read and interpret documents and reports such as: cash variance, sales reporting, various forms of tender, price tags, merchandise descriptions, in store signs, safety rules, operating and maintenance instructions and procedure manuals. Ability to perform basic addition, subtraction, multiplication and division
- Ales or Customer Service related experience
- Perform Cash Office Functions, researches discrepancies, follows up on all overages/shortages, maintains cash accountability
- Monitors Cashiers and Customer Flow
- Receives payment by cash, check, credit cards, gift cards, or automatic debits
- Operates cash register by passing price coded items across electronic scanner to record price, enter PLU or UPC manually, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen
- Maintains clean and orderly checkout areas and make sure no personnel items are in the area
3
Skills For Front End Supervisor Resume
- Issues coupons and rain checks
- Oversees and authorizes customer returns, exchanges, merchandise credits, check authorization, rain checks, and case discounts
- Assures completion of all Point of Sale (POS) transactions and the proper control of all cash at the registers
- Assists in training of new cashiers and cross training of other staff; including all policies and procedures of the Front End department and loss prevention efforts
- Prepares daily deposits, change, and media
4
Skills For Front End Supervisor Resume
- Administers lane accountability, quick counts, sweeps, breaks, and daily scheduling of all Cashiers and communicates performance issues and accomplishments to management
- Monitors that cashiers are properly verifying age of any customer buying alcohol in eligible states; this requires cashiers to have completed and received their TAM (Techniques of Alcohol Management certification card
- Provides orderly maintenance of front-end supplies and replenishes merchandise as needed
- Communicates the need to open lanes as volume dictates
- Ensures the override cards and passwords given to Lead are always kept secure and not shared
- Train Sales Associates on product knowledge and store procedures such as cash register transactions, product flow procedures, and visual standards
- Supervise and authorize cash register transactions made by Sales Associates
- Maintain a high professional standard of individual behavior by demonstrating respect, courtesy, and professionalism to align with Columbia Sportswear Company expectations
- Front End experience
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