Fraud Officer Resume Sample
Leonardo Hoppe
779 Kerluke Island,
New York,
NY
+1 (555) 217 9554
Work Experience
VP-anti-fraud Officer
05/2015
-
PRESENT
Detroit, MI
- Attention to detail\Analytical skills
- To ensure that investigations are performed for any suspicious fraudulent applications and that the root cause and/or intent are identified to enable a mitigation plan to be set in place to avoid further repeat incident
- To perform site visit under safe circumstance to determine the exact modus operandi of the fraudster &/or syndicate
- To ensure a timely reporting of the fraud incident to the management in a well organised and detailed reports format for necessary further escalation and control action plan
- Actively participate in and contribute towards development of new and enhanced risk management tools to improve the loan fraud processes and minimise fraud losses
- Liaise and work with Technology Team to improve and optimise on the use of the Bank’s systems
- Demonstrated track records of investigation capabilities
- Keen analytical and decision-making skills
Fraud Officer
05/2010
-
03/2015
San Francisco, CA
- Preferably Less than 1 year experience specialized in Banking/Financial Services or equivalent
- Analysing and report on fraudulent applications
- Identifying and investigating fraud trends
- Demonstrating the ability to make recommendations after reviewing facts
- Building effective working relationships with internal and external stakeholders
- Experience working Service Partners
- Knowledge of RBC systems
- Previous tracing and investigations experience
- Knowledge of how transactions are processed
Consumer Lending Fraud Officer
12/2004
-
03/2010
San Francisco, CA
- Previous fraud detection experience in a financial institution is preferable
- Relevant experience in customer service is an advantage
- Proficient in MS Office applications and good understanding of telephony or financial systems
- Strong decision making skill set
- Knowledge of RBC policies, procedures, and applications
- Knowledge of RBC Fraud policies and procedures
- Strong risk and operational mindset
Education
University of Phoenix - Colorado Campus
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Superior active listening and problem solving skills
- Uses increases depth of fraud knowledge and related problem-solving skills to identify and take action relative to potentially fraudulent transaction/activity
- French written and oral communication skills are considered an asset
- High level resolution and decision making ability, matching the appropriate solution to each situation
- NFDG is a 24/7 environment, including working statutory holidays
- Work autonomously and match solutions to customer’s circumstances in a compliant environment
- Build rapid customer rapport & relationships
How to write Fraud Officer Resume
Fraud Officer role is responsible for fraud, digital, reporting, telephony, database, training, bilingual, technology, analytical, mitigation.
To write great resume for fraud officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Fraud Officer Resume
The section contact information is important in your fraud officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Fraud Officer Resume
The section work experience is an essential part of your fraud officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fraud officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fraud officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Fraud Officer resume experience can include:
- Knowledge of French both verbal and written is considered an asset
- Able to work on own initiative and organise own work to achieve personal and business targets
- Attention to detail and an eye for accuracy
- Interacts directly with Clients and support teams as required
- Strong knowledge of Cheque Fraud and trends, chargebacks, CPA guidelines, Cheque and image tracing as well as have a sound knowledge of RBC applications including: OnDemand, Siebel, IRIS, CART, Sales Platform, Application Launch Pad
- Assist external financial institutions with Fraud check queries
Education on a Fraud Officer Resume
Make sure to make education a priority on your fraud officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fraud officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Fraud Officer Resume
When listing skills on your fraud officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical fraud officer skills:
- Own your continued professional development by ensuring that the skills and knowledge required to deliver your role effectively are up to date
- Use increase depth of fraud knowledge and related problem-solving skills to identify and take action relative to potentially fraudulent transaction/activity
- Previous fraud investigation experience
- Investigate online and telephone banking client disputed transactions
- Use analytical techniques to break apart complex, evolving fraudulent activities and trends
- Responsible for delivering all personal KPI’s and objectives so that business goals are met
List of Typical Skills For a Fraud Officer Resume
1
Skills For VP-anti-fraud Officer Resume
- Responsible for accurately maintaining company systems so that any information given, actions taken relating to any customer enquiry, or relevant details are accurately logged and followed up within agreed SLA’s
- Ensure that the benefits of the activity are relevant to the needs of the business, the team and your role in order to add value to all three factors
- Provide professional, responsive service to inbound client calls related to blocked/fraudulent transactions completed through various digital channels
- Resolve problems at first point of contact in a friendly and helpful manner, and refer more complex situations to RBC partners as appropriate
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