Field Service Analyst Resume Sample
Janiya Harvey
85080 Yvette Ramp,
New York,
NY
+1 (555) 702 6269
Work Experience
Field Service Analyst, Senior
03/2016
-
PRESENT
Detroit, MI
- Attends BUB/CUB and provide advice on EWPMT employment to enhance the mission during mission planning, briefings, execution and AAR’s
- Replacement and Installation of new computer hardware. Answer calls, log and track customer requests using a problem-tracking tool
- As appropriate, escalate problems to 1st and 2nd level support teams. Document detailed steps completed during problem resolution for future problem reproduction and resolution
- Foster excellent relationships and communications with client users and IT peer groups
- Research problems and document solutions consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills
- Provide intermediate level support for the Microsoft suite of products (MS Office 2010 and MS Office 365) and desktop applications (Microsoft Outlook, SAP, Visio, Citrix, etc.)
- Knowledge and experience with Windows 7 and Windows 10. Reset Passwords
- V-Modell® XT Pro
Field Service Analyst
10/2011
-
09/2015
Los Angeles, CA
- Experience in Military S2/G2 intelligence operations performing tactical and strategic intelligence analysis
- Experience in developing intelligence products to support the F3EAD process
- Experience with the Tactical Entities Database
- Experience with Geospatial applications (2D Map, ArcGIS, Google Earth, Terra Explorer)
- Eight to ten years experience as a DCGS-A User and/or trainer/instructor
- Generate customer related reports from multiple sources, for example Daily Activity Reports, Trip Requests, Trip Reports
- Assist units at all echelons in Fire Support/AFATDS operations and provide recommendations ensuring overall mission effectiveness
- Enter all incidents in the Incident Reporting Module within the SIF
Field Service Analyst Junior
05/2007
-
09/2011
Houston, TX
- Understanding of the Electronic Fingerprint Transmission (EFT) files
- Familiarization of BDF
- Monitor Windows Systems and BAT specific programs in a challenging environment
- Develop processes and documentation in line with approved procedures
- Work with a team of engineers
- Report on the system FSE’s compliance with the DCGS-A vulnerability management process that includes the systematic identification and mitigation of software and hardware vulnerabilities for each DCGS-A system under their control
- Report on the unit’s logging and auditing capability
- Excellent commuciations skills: Written and Verbal
- Subject matter expert with the tools and applications within the DCGS-A family of systems and with DCGS-A interoperability and transmitting data to other Mission Command Systems in order to provide Help Desk/Center support to military analysts determining the cause of reported technical issues with the DCGS-A software
Education
Emory University
2002 - 2006
Bachelor's Degree in Electronics Engineering
Professional Skills
- Basic networking skills (TCP, DNS, using ping / tracert)
- Provide support to your colleagues on complex queries by sharing skills and knowledge
- Windows OS administration skills
- Experience or related Experience
- It is a requirement to have at least three (3) years JADOCS experience, solving and analyzing system/software issues in the functional area to which assigned
- Teach basic user or enhancement training on an as needed basis and conduct collective training prior to joint-level exercises
- Experience installing and configuring hardware and Microsoft suite of products
How to write Field Service Analyst Resume
Field Service Analyst role is responsible for administration, engineering, research, communications, networking, training, integration, database, auditing, security.
To write great resume for field service analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Service Analyst Resume
The section contact information is important in your field service analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Service Analyst Resume
The section work experience is an essential part of your field service analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field service analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field service analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Service Analyst resume experience can include:
- Hands-on experience working in a Windows environment
- Experienced in a wide range of Internetworking technologies, systems, and telecommunication architectures
- Experience integrating with Symantec Net-backup solutions desired
- Experience use DoD Information Assurance Scanning tools (Nesus, Retina, Gold Disk, etc.)
- Experience applying DISA STIGs
- Experience integrating with Symantec Net backup solutions desired
Education on a Field Service Analyst Resume
Make sure to make education a priority on your field service analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field service analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Service Analyst Resume
When listing skills on your field service analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field service analyst skills:
- Possession of a SECRET security clearance is required to begin employment; Ability to obtain and maintain a TOP SECRET security clearance is required for continued employment; US Citizenship is required
- It is a requirement to have at least three (3) years JADOCS experience, solving and analyzing system/software issues in the functional area to which assigned. 4 years additional functional experience required in lieu of education
- Experience configuring and managing Oracle Enterprise Manager Grid Control 10g/11g
- Skilled in Oracle PLSQL and Unix shell script programming and debugging
- At least three (3) years JADOCS experience, solving and analyzing system/software issues in the functional area to which assigned
- Experience utilizing remote access capabilities such as putty, cygwin, etc
List of Typical Experience For a Field Service Analyst Resume
1
Experience For Field Service Analyst Junior Resume
- IT Support experience (preferable Desktop Support)
- Experience different flavors of Cisco IOS and Catalyst OS platforms
- Implement and operate JADOCS at designated site(s) - Install, configure and maintain JADOCS server(s) & workstations
- Be capable of using, operating systems and database management systems
- Assist the development teams with loading of software baselines on current and future hardware
2
Experience For Field Service Analyst, Senior Resume
- Alter point, Solar Winds, or other network monitoring applications
- Initial Base Tracking
- Cat B driving license
- For GCCS-A Only Extensive Working knowledge of Solaris/Unix System Admin, Oracle DB, ICSF Client, GCCSA KESetc
- Interact with the customer on a daily basis
- Support and assist as needed with hardware upgrades
- Become a subject matter expert on all ABCS systems, current and future
3
Experience For Arbiz Field Service Analyst Resume
- Ensures full mission capability
- Install, configure, and maintain the vCenter server instance and it’s applicable database server/services
- Manages Virtual Machine snapshots to reduce overall impact to the system storage environment
- Deploy, configure, and document complex VMware environments including but not limited to engineering designs and recommendations, deployment plans, system configurations, assembly guides and operational smart books
- Provides remote support to other sites as backup administrator to other Fixed site virtual environment administrators
- Performs routine system maintenance and computer system administrative functions
4
Experience For Field Service Analyst Senior / Lead Resume
- Provides over – the – shoulder technical assistance upon request
- Install, upgrade and perform maintenance of server hardware components as per requirement
- Perform scans and implement information assurance security procedures and resolve findings
- Respond to IMAC (install, move, add, change) requests
- Follow up with clients to ensure their systems are functional
- Install and configure OGS systems for EMARSS and GRCS systems
- Knowldege of OGS setup and installation
- Knowledge of GALE administration
5
Experience For Afatds Field Service Analyst Resume
- Uses SITH framework to write adapters on site when possible
- Supports DCGS-A Intelligence Fusion System (IFS) Meta Data Catalog (MDC) servers on the Deployable DIBs as needed
- Coordinates with local network authority to ensure all routers/switches are in compliance with local security policy and configuration standards
- Performs routine tasks such as port configuration, enable/disable ports, update device OS, check logs, perform backups of system configuration and/or logs, run physical media to/from network equipment and rack mounted components
- Ensures full functionality for all assigned Storage Area Network switches to establish the fabric
6
Experience For Field Service Analyst Resume
- Configures port groups and ensures the physical path between SAN attached servers and the SAN controller are available
- Performs daily check of all SAN links via Cisco Fabric Manager Server
- Coordinates dual path configuration with server administrators to ensure redundant links for system data path resilience
- Configuration of Overall Network Routing and Switching, VLANS, Access Control Lists, spanning tree, bridging, HSRP, load-balancing, backup routes, TACACS+, and VoIP (Cisco Call Manager & Unity Servers)
- Daily Network Monitoring, analysis, and security auditing using Cisco Works, HP OpenView, MRTG, What's Up - Gold, Cisco Network Analysis Modules, and Cisco ACS
- Conducts evaluation, recommendation, and integration of new technologies into the LAN/WAN environment
- Assist in the instruction and daily maintenance of all WIN-T INC1 associated equipment with customers to assure accuracy
7
Experience For Field Service Analyst Junior Resume
- Security+ CE or Linux+ CE certification required within six (6) months of established start date
- Knowledge of DCGS-A setup and installation
- Ensures applicable configuration of the SAN to ensure Shadow Copies are created and maintained at prescribed intervals to enable system disaster recovery for attached servers
- Ensures the SAN is balanced and configured for the most efficient operations
- Ensures full mission capability of the Storage Area Networks on all assigned operational networks
- Performs daily checks of all scheduled backup tasks to ensure completion
- Deploy, configure, and document complex Windows, Active Directory, in a Signal Intelligence environments including but not limited to engineering designs and recommendations, deployment plans, system configurations, assembly guides and operational smart-books
- Install, configure, and maintain server and client hardware, COMSEC devices to include an understanding of satellite communications and instance and its applicable database server/services
8
Experience For Field Service Analyst, Senior Resume
- Experience and knowledge of the Army Battle Command Systems (ABCS) and C4ISR systems to include AFATDS, CPOF, DCGS-A, FBCB2, JCR, and JADOCS
- Direct, relevant, and recent experience with the operation of audio visual systems
- Experience with Cisco/Dell switches, VTC, AMX systems
- Install and configure components of the PROPHET systems
- Provide technical support to internal and external users. To include tenant Program of Record (POR) system administrators
- Install, configure, and maintain Cisco MDS series SAN fabric swithes
- Troubleshoot and fault isolate both local and intranet networks
- Troubleshoot both hardware related to audio visual systems
- Be a pro-active individual that can work well as part of a team
9
Experience For Arbiz Field Service Analyst Resume
- Location/Facility – Baylor University Medical Center, Downtown Dallas
- Location/Facility – Baylor Scott & White Health, Corporate, Dallas
- Extensive travel - 95% or more - is required
- Location/Facility – Baylor Scott & White Health, Round Rock
- Location/Facility – Baylor Scott & White Health, Grapevine
- Location/Facility – Baylor Scott & White Health, Heart Hospital-Plano
- Location/Facility – [Baylor Scott & White Health, HTPN 8080 N. Central Expressway
10
Experience For Field Service Analyst Senior / Lead Resume
- Location/Facility – Baylor Scott & White Health, All Saints-Ft. Worth
- Location/Facility –Baylor Scott & White Health, Round Rock
- Location/Facility – Baylor Scott & White Health-Marble Falls, Llano, & Hill Country Region
- Location/Facility – Baylor Scott & White Health, McKinney
- Load and configure baselines, train current software baselines, assist with hardware and newly developed software evaluations
List of Typical Skills For a Field Service Analyst Resume
1
Skills For Field Service Analyst Junior Resume
- At least thirteen (9) years JADOCS experience, solving and analyzing system/software issues in the functional area to which assigned
- 4 - Experience in supporting Windows operating systems and Office suite
- Good understanding of regulatory requirements associated with the services provided
- Experience working with Signal Intelligence
- Experience working with C4ISR systems
- Experience the planning and execution of audio visual networks for field environments
- Experience with DCGS-A interoperability and transmitting data to other Mission Command Systems
2
Skills For Field Service Analyst, Senior Resume
- Experience with Geospatial applications (2D Map, ArcGIS, Google Earth, Terra Explorer
- DCGS-A V3.1.x or V3.2.x IFS administration experience
- Good level of Microsoft office packages (Excel, Word, etc.)
- 2 - Experience in hardware maintenance (Desktops and Notebooks)
- 3 - Experience in support of mobile devices (smartphones)
- Previous IT support experience, preferably in a multinational / corporate environment
- Validate payments and invoices for labour-provision partners
- Oracle Database experience in a multi-node Linux/Unix Enterprise network environment
3
Skills For Arbiz Field Service Analyst Resume
- Experience in the DOD intelligence environment or
- Experienced with and able to perform RMAN data recovery procedures
- Understanding of DF theory
- Forecasting of field activity levels and associated work volumes
- Working closely with the other teams to ensure that IMServ customers receive a high quality service and that both internal and external service levels are met
- Purchasing, storage & Issue of Tools & Equipment to staff on request from Field Services Managers/Team
- Assess training requirements, identify and evaluate training alternatives, and develop training materials to include a variety of training approaches
- Work side-by-side with analysts; helping, enabling, and empowering them to populate the DCGS-A Tactical Entities Database (TED), create intelligence products
4
Skills For Field Service Analyst Senior / Lead Resume
- Instruct basic and recurring user training to US Armed Forces personnel per unit’s training program or by request to ensure continuity of operations
- Manage the ongoing reassessment and reaccreditation of staff in line with existing and developing services
- Ensure utilization of proper change management procedures regarding the installation and testing of all upgrades and enhancements for VMware infrastructure
- Provide support for general Microsoft Operating System and Network administration and troubleshooting
- Develop briefings and/or training materials to enhance JADOCS user’s understanding and increase proficiency
- Ensures all workstations are performing as required by correcting disk issues with disk defragmentation software
- Address user tickets regarding hardware, software and networking
- Manage any booking of internal and external training courses
- Manage the on-boarding and off-boarding of staff
5
Skills For Afatds Field Service Analyst Resume
- Assists system administrators with associated scripting if necessary. Is not responsible for this scripting but can provide SME guidance
- Ensures HW and Software are functioning according to OEM specifications
- Performs routine IA scanning and patching function for all assigned servers/devices
- Knowledge of, and is capable of using, operating systems and database management systems
- Reviews server directories ensuring they are not becoming full with log data
- Perform Unix/Linux shell script programming and debugging
- Create, configure, and maintain resource clusters ensuring an efficient and balanced environment for all tenant POR system
6
Skills For Field Service Analyst Resume
- Setup and verify that interfaces are working and properly configured
- Assist units with exercise and operational planning and support
- Assist in Joint-Targeting Tactics, Techniques, & Procedures (TTP) development
- Certifications for Security + IAT Level II and windows 7 computing environment are REQUIRED
- Customer system testing and Audit
7
Skills For Field Service Analyst Junior Resume
- For TGS Only TS/SCI; Linux, Vmware, Cisco networking
- Create virtual machines in support of POR system fielding, integration, and/or expansion
- Create, configure, and maintain resource clusters ensuring an efficient and balanced environment for all tenant POR systems
- Perform troubleshooting and provide clear instructions
- Ensures operational and IA best practices are adhered to during system sustainment activities
8
Skills For Field Service Analyst, Senior Resume
- Performs routine patching per OEM guidance
- Assist in establishing new LUNs to meet customer requirements
- Routine design, planning, and implementation of various levels of Secure Enterprise and Campus data/voice networks
- Installation of infrastructure such as Category 5 cabling, Fiber Optics, and Serial RS standard solutions
- Provide Over-the-Shoulder Training support for all WIN-T INC1 users
9
Skills For Arbiz Field Service Analyst Resume
- First line support for the field for all activities including, communication, stock, general queries and complaints
- Identify and arrange training requirements for the field team
- Maintain the training records database
- Proactively resolve issues for the company and the customer to ensure outstanding work is completed within agreed targets
- Provides subject matter expert guidance to TGIC-C leadership regarding the allocation and management of the available storage space
10
Skills For Field Service Analyst Senior / Lead Resume
- Performs routine system updates and maintenance while maintaining SAN up-time
- Assists system administrators with testing backups to verify integrity
- Automate network database monitoring and application database implementation tasks
- Sybase Database administration or like Db
- Provide over-the-shoulder support to military analysts in order to enable and empower them to extract the greatest capabilities from the DCGS-A system in support of the unit's mission
- As the DCGS-A subject matter expert, provide guidance to unit leadership on DCGS-A functionality/capabilities and assist in building training plans to support such guidance
- Subject matter expert with the tools and applications within the DCGS-A family of systems
- Install and configure DCGS-A systems which include GWS, IFS, and P-MFWS
List of Typical Responsibilities For a Field Service Analyst Resume
1
Responsibilities For Field Service Analyst Junior Resume
- Conduct over-the-shoulder training
- Install, configure, and maintain Cisco 6500/4500/3800/3700 series switches and routers
- Install, configure, and maintain Cisco MDS series SAN fabric switches
- Employ network management expertise in the area of fault management, configuration management, performance management, and security management
- Responsible for the daily operations, maintenance, and 100% functionality of LAN/WAN support equipment
- Install Microsoft Windows server
- Swap computers and related equipment as needed
- Install new applications and upgrades as needed; unpack, install and configure new computers
2
Responsibilities For Field Service Analyst, Senior Resume
- Provide one-on-one training as needed for any IT resources; maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate
- Locate and coordinate the support from a local 3rd party to supplement the site
- Assist with documentation of processes from corporate
- Available to work after hours and weekends as required
- Able to maintain an Active Top Secret/SCI clearance
- Proactively monitor install volumes against target, analyse aborts and provide feedback to Field Managers and Work Management to optimise performance
- Work with Resource Manager to ensure that supplier relationships are managed in line with standards and procedures
3
Responsibilities For Arbiz Field Service Analyst Resume
- Support with SMETS readiness activities that affect both Field services and the Field Team
- Involvement in the planning, development, documentation and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement
- Identify own development needs and create a development plan
- Ensures full mission capability of the Storage Area Networks on all mission critical networks
- Ensures all storage allocation tasks are completed per approval/guidance of site leadership
- Provides input to technical briefs used by the TGIC-C leadership to coordinate storage space increases and new system integrations
- Ensures full mission capability for the Imagery Exploitation Capability which includes the NGA IEC server segment, DF-IPL server segment, Product IPL server segment, and IESS server segment
- Ensures full mission capability of all assigned IEC client workstations and full motion Video capability client workstations deployed onto DCGS-A MFWS on site
4
Responsibilities For Field Service Analyst Senior / Lead Resume
- Purges any latent data from the servers, as required
- Diagnoses, troubleshoots, and fixes server anomalies
- Diagnoses, troubleshoots, and fixes client workstation software anomalies
- Coordinates system maintenance actions with the MFWS FSR and helpdesk personnel to ensure anomalies are recorded and tracked for trend analysis
- Maintains working relationships and open communications with the server segment Program Management Offices for each server segment to ensure timely information and knowledge regarding new patches, software installs, and other knowledge base issues
- Performs automated system scans and performs manual system checks to ensure DoD IAVA and other IA requirements
5
Responsibilities For Afatds Field Service Analyst Resume
- Installs approved patches, new software, updates, as directed by change management and release control authorities for each POR server segment within his/her scope
- Ensures all workstations are up to date on antivirus software
- 4 - Basic Knowledge in Active Directory
- 5 - Basic knowledge in Networks
- 6 - Knowledge in incident management and service requests
- Prepare status report as well as
- Interface JADOCS to external C4I systems
6
Responsibilities For Field Service Analyst Resume
- Apply hardware and software updates and patches
- Maintain and keep Servers in compliance to Defense Information System Agency (DISA) security standards
- Respond to service outages and user trouble tickets
- Provide support for various JADOCS network configurations
- Maintain knowledge of other C4I systems for interface control
- Provide critical input into accreditation documentation
- Assist units to facilitate and develop JADOCS procedures into Joint Fires & Effects integration
- Ensure JADOCS system is high state of readiness to include cyber security assurance
7
Responsibilities For Field Service Analyst Junior Resume
- Ensure JADOCS Server(s) and/or workstations are Information Assurance (IA) / Cyber Security compliant
- Coordinate with users, communication systems, network, and C4I application SMEs to resolve computer software and hardware problems
- Be able to develop JADOCS quick start guides and handbooks to assist in JADOCS-user operations
- Be able to provide briefings and give demonstrations
- Provide support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network
- Provide JADOCS guidance to JADOCS users for the development of Tactics, Techniques, & Procedures (TTPs) and/or Concept of Operations (CONOPs) of JADOCS procedures in the execution of Joint Dynamic Targeting
8
Responsibilities For Field Service Analyst, Senior Resume
- Provide Help Desk support to customers via unit’s trouble ticket measures for onsite support; provide Help Desk services to remote customers through the use of email and telephone
- Provide system administration training to A6/N6/G6/S6 Information Technicians/System Administrators to ensure continuity of operations at remote or non-assigned JADOCS FSE support locations
- Support JADOCS at CONUS and OCONUS locations worldwide and aboard ships during daily operations, exercises, contingencies, deployments, humanitarian assistance or disaster relief missions, and other operations as required
- Possession of a TOP SECRET security clearance is required to begin employment; US Citizenship is required
- Knowledge of Oracle data base administration
9
Responsibilities For Arbiz Field Service Analyst Resume
- Install and configure DCGS-A systems which include GWS, IFS, and P-MFWS . CompTIA Security+ Certification is required
- Current Security+ Certification with current CE
- Intelligence software applications such as ArcGIS suite, Analyst Notebook, Query Tree, Distributed Integration Backbone (DIB)
- Install and configure Socket GXP, FM Comms, TGS, OSRVT,and JTT, systems for TGS and DCGS-A systems
- Knowldege of TGS setup and installation
- Knowledge of JSTARS, MTI, FMV and GEOINT functions and adminstration of systems
- Advanced knowledge of Signals Intelligence (SIGINT)
- Install and configure DCGS-A systems which include ACE BLK II, GWS, IFS, and P-MFWS
- Software, hardware, and network
10
Responsibilities For Field Service Analyst Senior / Lead Resume
- Knowldege of DCGS-A setup and installation
- Knowledge of Oracle database administration
- Document all configurations, changes, and proposed changes
- Ensure the control, integrity and accessibility of the VMware environment for the enterprise through compliance and usage of industry best practices and methods
- Ensure proper initial installation as well as subsequent installations of updates/patches
- Perform regular checks of system components for errors and application of necessary corrective action
- Provide technical support to internal and external users. To include tenant POR system administrators
- Provide routine status updates to organizational leadership
- Coordinate virtual environment infrastructure resource requirements with organizational IT resource management to ensure timely access to storage, networking, and backup/archive solution resources
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