Experience Design Resume Sample

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Work Experience


Manager, Experience Design
03/2016 - PRESENT
Los Angeles, CA
  • Understanding the proposed change and its’ impact to sales officer’s time spent selling and overall customer experience
  • Develop and maintain Kohl's user experience DNA to ensure consistency and consumer familiarity throughout the digital ecosystem
  • Assist in creation, governance, and maintenance of interaction, usability, and accessibility standards
  • Contribute to Kohl's overall UX maturity. This includes creating and refining processes and developing tools and templates that can be applied company-wide
  • Track VP’s expenses and generate expense reports
  • A proven, subject matter expert in the field of design, information architecture, writing, strategy, or production
  • Driving real product (service) creation that has meaningful impact on people’s lives
  • Understand and map the current state of business processes supporting the customer life cycle
Experience Design Engineer
08/2012 - 12/2015
Houston, TX
  • Partner with cross-functional technology and design teams to integrate solutions and requirements into UX strategies
  • Coach, review and provide career guidance to junior UX Design team members
  • Raise client awareness of Experience Design solutions by developing customer case studies and representing Avanade in the larger UX community
  • Partner and manage offshore resources where required
  • Identify, acquire and maintain an affordable, extensible and flexible suite of tools that maximize the teams’ effectiveness, responsiveness and collaboration
  • Quickly learn Cox Automotive’s business and have a working knowledge of the Automotive Industry’s typical client Structures and programs and product offerings
  • Lead the design of engaging apps and web experiences that exceed users’ expectations and achieve desired business outcomes
Video Experience Design Intern
08/2007 - 06/2012
New York, NY
  • Lead the partnership with technology to further enhance customers interactions with our products
  • Provide leadership through setting the strategy, establishing outcome-driven frameworks, aligning priorities and managing operating mechanisms that drive a highly effective and efficient process design and development organization
  • Continuously create and evolve the go-to-market plans, development of cross-functional partnerships to create a rigorous focus on process efficiency, business effectiveness, and product innovation
  • Encourage implementation of industrialized toolkits that meet client needs and strengthen Avanade’s brand
  • Lead UX project efforts from planning to analysis, design, build and test
  • Oversee, review and create architecture-focused deliverables for assigned projects (e.g., information architecture, taxonomy, content structures)
  • Lead and review client and industry research, including requirements gathering, data analysis, profile and persona development

Education


University of Kansas - Edwards Campus
2002 - 2007
Bachelor's Degree in Interaction Design

Professional Skills


  • Demonstrates outstanding skills in establishing an overall design direction for large, highly visible projects
  • Customer & usability testing – experienced in running or overseeing customer testing sessions to validate a concept and improve usability
  • Builds strong relationships with cross functional partners in Brand Management, eCommerce, Marketing, to ensure alignment of efforts and priorities
  • Liaison across multiple teams and disciplines, maintaining a collaborative mindset and expert communication skills
  • Collaborating with Honeywell Research Labs and technology partners on creating next generation user experiences for new enabling technologies
  • Leading experience design globally across HBT Connected Building Software Solutions business
  • Providing a clear, consistent perspective on contemporary experience design practices in our Agile software development process

How to write Experience Design Resume

Experience Design role is responsible for design, architecture, languages, retail, integration, refining, reporting, digital, modeling, travel.
To write great resume for experience design job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Experience Design Resume

The section contact information is important in your experience design resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Experience Design Resume

The section work experience is an essential part of your experience design resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous experience design responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular experience design position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Experience Design resume experience can include:

  • Present and defend the value of the team’s design solution to client stakeholders through storytelling in a way that inspires confidence and drives approval
  • Demonstrate user experience capabilities to customers and business partners
  • Leveraging the brand guidelines, develop customer experience standards for digital channels that maximize usability and engagement
  • Understanding and experience in Contact Center technologies such as: (Genesys, Nuance, Cisco)
  • Broad understanding and experience in designing and implementing research and data collection plans for user
  • Experience leading multidisciplinary sketching and ideation sessions with teams and clients

Education on an Experience Design Resume

Make sure to make education a priority on your experience design resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your experience design experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Experience Design Resume

When listing skills on your experience design resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical experience design skills:

  • Demonstrated skills and experience in measuring, analysing and translating Customer Insights into Customer Experience Strategy and design
  • Excellent communication skills with the ability to influence senior client business and design/marketing executives on design decisions
  • Demonstrates the information architecture and interaction design skills necessary to support client work
  • Good relationship management skills, especially interpersonal, verbal, and written communications
  • Developing a robust set of TAFE NSW service design methods and tools effectively to illustrate service touch points and components
  • Experience with process optimization methods and experience mapping doing process mapping

List of Typical Experience For an Experience Design Resume

1

Experience For Manager, Experience Design Resume

  • Demonstrate exceptional visual and product design skills and a mastery of color, composition, form and story with every task and project
  • Experience in design thinking or human-centered methods to identify customer needs with a demonstrated track record of creating new design concepts
  • Get to know SAP’s biggest customers, their cloud experience challenges and user experience insights
  • Design engaging apps and web experiences that exceed users’ expectations and achieve desired business outcomes
  • Design experience working at a startup or agency
  • Be a 'champion' for the customer by designing consistent experience
  • Experience in acting as a formal design lead for customer engagements on a project by project basis, from idea to prototype
2

Experience For Senior Director, Enterprise Experience Design Resume

  • Lead the Experience Design team (UX, UI and Content Strategists) across the client’s portfolio
  • A very keen eye for design and user experience
  • Strong knowledge of technical concepts and feasibility
  • Articulates value propositions for innovative, inspired, and simple design concepts to demonstrate how they support JDA’s CX design principles
  • Proactively identifies and directs improvements to the company’s public web properties and the overall user experience
  • Champions the Experience Design craft within SapientRazorfish
  • Prioritize functionality and usability based on customer need and business value
  • Create user experience audits and heuristic evaluations
  • Experienced with design tools
3

Experience For Director Experience Design Resume

  • Room for creativity to reach the best user experience for our customers
  • Measuring and reporting outcomes for performance of all digital marketing activities against business goals and defined KPIs
  • Ongoing mentorship and training by cloud frontrunners
  • Heavily track and manage the on-boarding and processing items via set data systems
  • Assist with all corps member individual communications related to joining the corps, testing, certification, and university partnerships
  • Manage testing and travel logistics and reimbursements for incoming corps members
  • Run progress reports and identify trends for incoming corps members
4

Experience For Director, Experience Design Resume

  • Responsible for setting the design direction for Gallagher web properties and digital interfaces. Evangelize a clear vision of best-in-class designs
  • Responsible for concept generation and modelling
  • Responsible for project planning, estimation, and provision of design guidance
  • Identify tools templates and techniques that evolve existing approaches for the creative community at Publicis.Sapient
  • Determine key attributes of the customer’s emotional and physical environment
  • Encyclopedic knowledge of iOS, Android, and Web
  • Analyze the customer experience through detailed customer journey maps illustrating all customer touch-points and flows between, identify and prioritize improvement opportunities
5

Experience For Head of Experience Design, Customer Journeys Resume

  • Conduct customer research or analysis on customer feedback and leverage knowledge of customer servicing to identify improvements across touch-points and deliver an unsurpassed customer experience
  • Work with Asia Customer Experience Design and CMO/COO to design critical customer experience service cycles to create differentiated service experience (e.g. grievance/ complaints management experience, customer service centers)
  • Design from the ground up new and improved customer journeys across traditional and digital channels
  • Review current & future business processes and prioritize with stakeholders to ensure the To-Be Business Processes are effectively mapped with regional strategy & best practices
  • To act as a customer advocate and help stakeholders across the organization view everything we do from the customers’ perspective and map against our defined customer experience principles
  • Work with stakeholders including regional and country Marketing, Analytics, Operations and IT teams as well as vendors to gather and analyze various types of data in order to inform experience design decisions
  • Work with various stakeholders to establish new SLAs, services processes and KPIs at various channels from agency and service centers to contact centers and digital channels
  • Manage timelines, deliverables and budgets on various customer experience improvement projects
  • Identify, design and lead various researches required across department and functions to identify and validate customer passion points/pain points
6

Experience For Head of Digital Customer Experience & Design Resume

  • Work with Regional Data Analytics and third party expert to verify, coordinate, prioritize data & insights to support business needs
  • Champion the Experience Design craft
  • 2). Customer Insights Management
  • Serve as in-house Research and Data Analytic arm across multiple stake-holders
  • Lead and balance multiple projects and/or work streams
  • Lead the creation of visually compelling representations of the solution’s high-level interaction, navigation, and organization design (i.e. concept models)
  • Lead and contribute to the creation of design systems and frameworks, comprehensive sitemaps, wireframes, process flows and prototypes, and present deliverables to senior clients
  • Familiar with scoping and estimating UX tasks
7

Experience For Experience Design Principal Consultant AP Head of Design Resume

  • Lead participatory design/user testing sessions and presents findings and recommendations to cross-functional teams and senior clients
  • Contribute to project planning, practice development and new business pitches
  • Establishes, documents, and socializes the design standards for public facing properties
  • Identifies evolutions in design including best practices and technology upgrades
  • Develop user flows, ecosystems and journey maps and collaborate on persona development
  • Collaborate with Consumer Insights, Analytics/Data Science, and clients to apply data and insights to UX design decisions and to determine UX success metrics & KPIs
  • Be accountable for estimation and scope of UX activities and deliverables
  • Define processes and deliverables that meet project goals and are reasonable within operational, cultural and technology constraints
  • Collaborate with Strategy, Content & Copy, Visual Design and Technology
8

Experience For Director of Experience Design Program Management Resume

  • Clearly articulate rationale for UX approach and defend design decisions in the context of both business and user needs
  • Lead team meetings and client reviews
  • Experience working on complex software, transactional or ecommerce experiences, with medium to large-sized teams, preferably in a cross disciplinary digital agency
  • Team management or team lead experience
  • Expert in user-centered design methods and techniques
  • Proficient to expert in Sketch, InVision
  • Basic knowledge of Axure, InDesign, Microsoft Office
9

Experience For Experience Design Engineer Resume

  • Partners with marketing leadership to implement the visual components of the company’s brand on websites, landing pages, digital campaigns and print materials
  • Applies well developed design knowledge to present and deliver solutions that best meet the business need
  • Informs and manages the visual implementation of Unum Enterprise brands
  • Assists with usability research and translates the findings into design improvements
  • Leads multidisciplinary projects and workstreams
  • Consults with clients to shape the UX strategies that deliver business value and customer satisfaction
  • Responsible for interaction design, task flow, behaviour, and navigation design
  • Collaborates with Consumer Insights to create user test plans and synthesize research findings into actionable insights
10

Experience For Mgr-experience Design Resume

  • Collaborates with clients and analytics to determine UX success metrics & KPIs
  • Actively collaborates in crossdisciplinary idea generation and client co-creation sessions
  • Articulates rationale for approach in the context of both business and user needs
  • Fosters a collaborative and innovative environment
  • Developing business and technical requirements for digital marketing initiatives and needs while managing plans for digital marketing investments to support those requirements and revenue growth

List of Typical Skills For an Experience Design Resume

1

Skills For Manager, Experience Design Resume

  • Customer Experience Design - hands-on experience of designing predominantly digital experiences based around specified user needs/insights/problem statements
  • Lead experience design visioning sessions on future state innovations in customer experience across industries
  • Analyzing competitive trends and best in class standards to understand how Scotiabank’s customer experience compares
  • Experience using one of the following: Adobe CC Suite, Mobile app design, Sketch, Customer Journey mapping, User personas and/or Wireframing
  • Demonstrated success building, nurturing, and sustaining client relationships and ability to initiate and win new business development opportunities
  • Hands-on experience supporting the execution of transformation initiatives
  • Passionate about customers and delivering unsurpassed customer experience
2

Skills For Senior Director, Enterprise Experience Design Resume

  • An accomplished design leader with over 12+ years of total experience and 5+ years of that specifically playing senior leadership roles
  • A phenomenal communicator and strong coach, with an uncanny ability to bring people along across an organization
  • 1). Customer Experience Design & Engineering
  • Experience leading the UX on a single, small to medium-size project (<$5M) and/or lead multiple tracks of work on large project ($5M+)
  • Willing and interested in contributing to evening or weekend events that support regional programming and culture (ex: All Staff Meetings, Staff Socials, etc.)
3

Skills For Director Experience Design Resume

  • Training, coaching and empowering the CX Business Partners to approach design problems from differing perspectives
  • Operationalizing a design practice and community – streamlining process and establishing best-in-class methods for remote collaboration and knowledge sharing
  • Being growth-oriented – delivering on business goals and influencing business strategy
  • Working closely with HBT VP HUE Design Group to implement a design strategy for Connected Building Software Solutions that aligns with corporate objectives
  • Collaborating with business and technology leadership teams to incorporate HUE in strategic and annual operating plans
4

Skills For Director, Experience Design Resume

  • Implementing and executing our Honeywell Design Language System, ie, brand identity, that differentiates Honeywell in the marketplace
  • Collaborating with HUE Design studios to promote an esprit de corps for a growing world-class design organization
  • Understanding user research and Design Thinking, explain the approach to others, and coach its application in a variety of customer situations
  • Delivering clear, convincing and well-organized design deliverables
  • Willing and able to contribute to broader organizational and regional efforts including recruitment, matriculation, selection, etc
  • Building and developing a high performance team, aligned to the core values of integrity, collaboration and excellence
  • Building confidence and credibility with key leaders in the value of developing empathy for our customers as a core organisational capability
5

Skills For Head of Experience Design, Customer Journeys Resume

  • Placing the customer at the centre of all decision making
  • Participating as the functional decision maker for HUE Design at project reviews and phase gates
  • Contributing to HUE Design best practices throughout the product development process
  • Leading Through Vision and Values
  • Understanding of technology platforms and the concept and technology behind an omnichannel architecture
  • Willing and able to work some early mornings, evenings or weekends
6

Skills For Head of Digital Customer Experience & Design Resume

  • Leading the development, implementation and evaluation of TAFE NSW’s CX strategy through strategic and tactical initiatives
  • Uses available recruiting and hiring tools, brings together hiring teams, and makes hiring decisions
  • A desire to work in a multi-tasking, fast-paced environment — we’re talking lightening fast
  • A desire to work in a multi-tasking, fast-paced environment — we’re talking lightning fast
  • Leads the application, and assists in the regular evolution, of EDI innovation strategies to multi-brand portfolio projects and enterprise initiatives with a focus on digital / physical experience design integration and activation
  • Leads concept development and brainstorming, applying innovative thinking and creative ideas to generate design solutions across multiple platforms
  • A desire to work in a multi-tasking, fast-paced environment—we’re talking lightning fast
  • Creates and holds direct reports accountable for building an environment that supports feedback and ongoing development
  • Provides ongoing feedback and customized coaching to others
7

Skills For Experience Design Principal Consultant AP Head of Design Resume

  • Develops others by identifying needs and setting appropriate department, team, and individual goals
  • Promotes a convincing and inspiring vision for the direction of the Company, brand, and team
  • Models and holds departments and project teams accountable for developing and implementing programs that reflect the Company’s core values
  • Curious self-starting attitude and doing self-guided work within a fast-paced environment
  • Track record of designing and building digital solutions that deliver measurable impact to business objectives & KPIs
  • Apply Design Thinking methods, while also contributing to new methods and product offerings
  • Promote service excellence by conducting service excellence workshops and best practice sharing to key stakeholders in customer service functions
  • Works collaboratively with marketing leadership to integrate solutions into cross platform marketing initiatives
  • Leads the ideation, sketching, and prototyping for desktop, tablet and mobile devices, as well as digital-physical objects and environments
8

Skills For Director of Experience Design Program Management Resume

  • Contributes to UX strategy, including journey mapping and persona development
  • Manages team of up to 5-6 UX professionals, providing direction, oversight, coaching and performance feedback
  • Actively participates in hiring and staffing
  • Proficient to expert in using tools (not limited to): Sketch, Axure, InDesign, Visio, Omni Graffle, Microsoft Office Suite, and wireframe prototyping tools
  • Designing Web-based or mobile transactional products (i.e., e-commerce, banking, etc.) and large-scale consumer websites or applications
  • Researches best practices and new design trends to ensure designs are innovative and cutting-edge
  • Leads and participates in informal and formal brainstorming sessions to drive successful design direction and maintain a consistent level of quality of work
9

Skills For Experience Design Engineer Resume

  • Recruits, supervises and art directs freelance talent; ensure full understanding of client deliverables as well as timely and accurate completion of projects
  • Develops creative ideas based on criteria in creative brief and/or direction from senior leadership/client, collaborating with team members and copywriters
  • Develops style of the presentation for existing concepts/directions; determine best format to execute ideas
  • Hands-on expertise in information architecture, use case development, storyboarding, mock-ups and highly interactive prototypes
  • Supports successful on‐boarding of new hires
  • Actively listens and uses appropriate communication styles to deliver information in an articulate, understandable, and engaging way
  • Models and coaches others on displaying a leadership style that conveys confidence and gains respect from others
  • Enjoy working with others, like to have fun, be curious, challenge the norm and be nice
10

Skills For Mgr-experience Design Resume

  • Has lead or organized and participated in user-centered design and design thinking processes
  • Applies an iterative approach to design taking inputs, feedback and constructive criticism to evolve the design outcome
  • Creating graphic assets, redline documents, comps
  • Is passionate about resolving user pain points through great design
  • Passion for technology innovation and dedicated to keeping up with the latest industry trends
  • Travel one-two times per year to conferences, some weekend and evening work required
  • A top-tier consulting organization or digital agency
  • In partnership with Operations and Technology teams drive process re-engineering to deliver highly automated, straight through processes wherever possible
  • Promotes continual creative improvement and actively contribute to a culture of innovation and excellence in style and design, both physical and digital

List of Typical Responsibilities For an Experience Design Resume

1

Responsibilities For Manager, Experience Design Resume

  • Coach and mentor a strong team of user experience professionals
  • Retail Banking experience
  • Design and development of end - to - end consumer experiences & capabilities
  • Scope and plan user experience design activities for a project and track status and progress
  • Managing the responsive re-design and brand unification of the company’s websites and digital properties
2

Responsibilities For Senior Director, Enterprise Experience Design Resume

  • Lead the development of Gallagher's experience design practice defining the strategy and driving requirements to build a roadmap for customer experience improvements to customer-facing sites and applications
  • Building empathy and gaining insight into real people in order to solve real problems
  • Work with business owners of sites/applications to understand their business needs and goals
  • Lead the user experience design and research discipline including building a strong team of design professionals as well as continually improving UX capabilities, tools, processes and best practices
  • Responsible for all engagements including all UX project deliverables (such as user stories, user testing, journey maps, story boards, competitive analysis, wireframes, prototyping, and design sprints), and project timelines and delivery
  • Craft solutions that exceed customer expectations by partnering with key product/solution stakeholders to understand and support product business goals, advocating user centered design (UCD) industry best practices, and effectively managing experience design team resources resources
  • Lead the assessment of an existing digital property (and multiple digital touch-points) for consumer usefulness, usability, accessibility, visual design, content, and branding
  • Identify strategic opportunities for competitive advantage based on primary research and desk research findings
  • Define site structures and generate task/process flows
3

Responsibilities For Director Experience Design Resume

  • Generate user profiles and (test) scenario
  • Sketch out and help define product concepts through flows, wireframes, interaction models, and prototypes that promote ease of use and optimise the user experience across multiple form factors
  • Present concepts and progress to clients
  • Take on track leadership as well as group facilitation and mentor co-workers
  • Act as the primary POC/facilitator for planned (regular) client meetings
  • Well versed in user-centered design methods and technique
  • Demonstrable knowledge of some of: Web/Systems applications, Information design, HCI, Adobe Creative Suite, Visio, Omnigraffle, sketching and any other industry standard software
4

Responsibilities For Director, Experience Design Resume

  • Stay immersed in TD Ameritrade’s client behaviors and needs by monitoring OpinionLab comments, engaging in relevant TD Ameritrade training, and reviewing user research reports
  • Demonstrated ability to define key success metrics for projects, incorporating measurable business objectives, revenue optimization and client experience best practices
  • Influencing and collaborating with peers & partners - building awareness of international customer and product needs in Mountain View, as well as appetite for design thinking methodologies in non-US markets
  • Designing and delivering phenomenal brand experiences
  • Inspiring others to think and build bigger, bolder and better
  • Discuss projects with clients to understand the business objectives, user needs, and define UX goals
5

Responsibilities For Head of Experience Design, Customer Journeys Resume

  • Understand and incorporate complex technical and business requirements to create intuitive user-centered design solutions
  • Conduct early stage design and feature definition activities, collect and analyze user needs
  • Work with researchers to understand findings and incorporate into current design (assist with user research needs where applicable)
  • Create system and application concepts by defining information architecture, design patterns and paradigms, task flows, wireframes mockups and other design guidelines
  • Generate user interface design specifications, presentations, and other documentation needed to communicate interactions, design direction, and ideas
  • Present designs to diverse audiences both in person and in written reports
  • Work with multiple stakeholders during development process: clients, program and product managers, researchers, visual designers, and developers to assist in design activities and get support
  • Solid project management certification and experience
  • Relevant and directly related work experience and proven ability
6

Responsibilities For Head of Digital Customer Experience & Design Resume

  • A portfolio of work that demonstrates interaction and experience design for web, smartphone, tablet and consumer electronics
  • Translate insights from data and research into customer experience improvement opportunity
  • Verifiable design experience in the native app and responsive design space across platforms and form factors
  • Review work of software development teams and fellow designer
  • Build new use cases, PoCs to showcase opportunities
7

Responsibilities For Experience Design Principal Consultant AP Head of Design Resume

  • Build out rapid prototypes
  • Brainstorm, build personas, develop concepts for digital bank and consumer centric products
  • Conducting qualitative research and synthesizing to provide insights, identify opportunities, and generate conceptual frameworks as part of the innovation service
  • Usage of SAP´s creative spaces (SAP Apphouses) to perform Design Thinking workshops
  • Personal development in a wide range of SAP creative areas and cloud minded approaches
8

Responsibilities For Director of Experience Design Program Management Resume

  • Friendly work-environment in an international team of highly motivated people
  • Be part of an innovative team, meritocratic, open for new ideas and dedicated to customer success
  • Ten (10) years’ experience directing complex, commercial, design projects at a leading agency or within internal design function at a major brand involving senior stakeholders and interdisciplinary creative teams
  • Experience using design thinking/human centered design methodologies and delivering customer-centric solutions including previous leadership experience
  • Willingness to travel to 50-70% to client site
  • BA/BS in fine arts, graphic arts, human factors or related field
  • Expertize in at least one of the following fields and knowledge of the remaining: Customer Experience Management, Human-centered Design and Design Thinking, Business Process Reengineering, Lean Six Sigma, Service Design, Experimental Design
  • Professional experience in experience design, process reengineering, customer research, business analytics or related fields
9

Responsibilities For Experience Design Engineer Resume

  • Build rapport with different stakeholders and gain acceptance
  • View interactions from the customers’ perspective
  • Familiar with various customer information management systems and architectures
  • Being a systems thinker; Facilitating and contributing to the generation, critique and iteration of experiences and products across various touch points, channels, and entire eco-systems
  • Experienced to adapt to customer-specific business language
  • Being an advocate and having the hunger to discuss our design work being done, both within SAP and to an outside audience. Innovation- and cloud mindset
  • Customer Success and business outcome focused
  • An operational wizard; organized, self-directed, efficient and able to manage multiple, complex projects
10

Responsibilities For Mgr-experience Design Resume

  • A brand rock-star, able to translate strategy to execution with ease
  • Travel around 30% is required for this role
  • Able to create user journey’s, wireframes, visual design and interactive prototypes
  • Collaborate and communicate closely with teams and stakeholders throughout the design and approval process
  • Strong customer communications experience with the ability to draft communications and/or review agency recommendations to ensure we develop best practice customer ‘plain language’ communications
  • Persuades by demonstrating benefits. Actively seeks opportunities to sell benefits. Thinks through the best way to present information and tailors approach accordingly. Gets people excited about an idea, concept, product or service being offered. Carefully prepares arguments and presentations ahead of meetings.
  • Expert understanding of methods for designing easy to use interfaces in a variety of formats with a focus on facilitating UX design for various web-based, touch screen, and mobile platforms
  • Strong executive presence and communication skills, with ability to engage, advise and inspire senior executives

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