Enrollment Analyst Resume Sample
D'angelo Schmeler
20257 Larson Roads,
Philadelphia,
PA
+1 (555) 466 3166
Work Experience
Senior Analyst, Enrollment Analytics
09/2016
-
PRESENT
Boston, MA
- Technical expertise of ESI’s systems and processes
- Performs research, and manages reporting, on recruitment trends and admissions progress, utilizing various student and university data; disseminates information as appropriate; undertakes analysis to support development of effective EM strategies
- Creates, designs, modifies, and presents reports (text, visual, and tabular) to support EM planning and strategies, monitor progress, and identify trends
- Manages the goal-setting processes for admissions funnels and overall enrollment. Creates models for projecting applicants and enrollments and makes recommendations based on these models
- Researches and responds to ad hoc data requests and questions to support strategic decision-making; provides recommendations based on data findings
- Creates queries to extract and aggregate data from different LU systems and repositories using established tools
- Validates EM data and reports before they are published to ensure accuracy
Enrollment Analyst
09/2009
-
08/2016
New York, NY
- Develops and maintains standard operating guides for department reporting and validation
- Serves as the LU data steward representing enrollment and admissions data. Collaborates with other LU data stewards to improve efficiency, effectiveness, and integrity regarding LU data gathering, reporting systems, modeling, and analysis
- Experience collecting, manipulating, verifying, analyzing, and modeling with data
- Think critically, draw conclusions, and make recommendations based on data, modeling, and analysis
- Experience with data extraction, matching, and transformation tools
- Experience summarizing and presenting analytic work and findings in ways that are accessible to non-analytic audiences
- Facility with MS Office applications, especially Excel
Enrollment Quality Analyst
01/2003
-
08/2009
Boston, MA
- Knowledge of Enterprise Resource Planning / Management (ERP) and Customer Relationship Management (CRM) systems
- Excellent organizational skills and strong attention to detail and accuracy of data and information
- Demonstrated success in problem solving, interpersonal communication, and successful management of multiple short- and long-term projects
- Self-motivated with the ability to work with minimal direction, solving problems and learning new skills as new challenges arise
- Work effectively with technical and non-technical colleagues and management
- Strictly adhere to confidentiality and data custodianship guidelines
- Proficiency in retrieving and analyzing data from large-scale relational database systems (SQL, ORACLE and Salesforce) using complex queries. Translate these complex data sets to actionable insights that for use by different business stakeholders
Education
Hollins University
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills (effective verbal and written skills)
- Project and time management skills with abilities of effectively managing competing priorities
- Excellent analytical, problem solving, team player, and customer service skills required
- Excellent communication, analytical, facilitation and negotiation skills
- Excellent communication and facilitation skills; ability to convey ideas, problems, and issues to audiences at all levels of management
- Multi-task with strong organizational and interpersonal skills
- Possess strong analytical, communication, and organizational skills, and be detail oriented, to provide on-going support in the enrollment services process
How to write Enrollment Analyst Resume
Enrollment Analyst role is responsible for excel, organizational, research, basic, modeling, reporting, database, microsoft, retail, finance.
To write great resume for enrollment analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Enrollment Analyst Resume
The section contact information is important in your enrollment analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Enrollment Analyst Resume
The section work experience is an essential part of your enrollment analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous enrollment analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular enrollment analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Enrollment Analyst resume experience can include:
- Proficient in analyzing and visualizing information using data visualization systems such as Tableau, Power BI and Crystal Reports. Blend data from various data sources, Identify key performance indicators (KPIs) and determine the interconnectivity of the various KPIs
- Prior experience working effectively and collaboratively with diverse administrators, faculty, staff, students and community partners
- Apply critical thinking, problem solve, make decisions, and effectively communicate findings and recommendations
- Prioritize between competing business needs as per their urgency, impact and alignment of the organizational goals
- Intermediate Microsoft Excel skill level, financial industry, grant writing or a combination of each
- Manage competing prioritizes and meet deadlines
Education on an Enrollment Analyst Resume
Make sure to make education a priority on your enrollment analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your enrollment analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Enrollment Analyst Resume
When listing skills on your enrollment analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical enrollment analyst skills:
- Experience in MS Office Suites and MS Excel skills required
- Good oral and written communication skills required to communicate with customers
- Prior experience with Medicare Part D PDP operations including an understanding of regulatory guidance
- Intermediate MS Excel skills are required
- Talking, hearing and using hands to operate computer equipment
- Work experience using MS Excel filtering, sorting and analyzing data
List of Typical Experience For an Enrollment Analyst Resume
1
Experience For Provider Enrollment Analyst Resume
- Healthcare billing , claims processing and/or managed care experience
- Healthcare Industry or 6 months experience working in KelseyCare Advantage Sales
- Analyze file validation results and take appropriate actions to release for issue or reject for further corrective action
- Experience analyzing and solving customer problems in a Pharmacy Benefit Management environment
- Maintains professional growth and development through courses, cross-training, goal-setting and self-directed learning
- Track and review client reporting to ensure data accuracy and to identify trends (spot checking delivery, content, etc.)
- Intermediate level of analysis, reporting and trending
- Advanced level of proficiency with Microsoft Excel (creating pivot tables, macros, v-lookups, h-lookups, using formulas for shortcuts, etc.)
- Configure systems to facilitate automated handling of high volumes of enrollment data
2
Experience For Enrollment Quality Analyst Resume
- Mange work queue through use of a workflow database and ensure documentation of file processing status remains current
- Coordinate the testing of EmWorks Enhancements within the regions
- Detailed and thorough testing of upgrades and changes made to any software utilized by the Member Enrollment team
- Assist in the creation, testing, and implementation of new processes to ensure high data quality of member data as it relates to new lines of business
- Monitor and maintain a current knowledge level about federal and state policy changes affecting higher education as well as competitor analysis
3
Experience For Enrollment Management Analyst Resume
- Provide direction and participate in training, quality assurance, and documentation for all stakeholders
- Identify both issues and their causes and come up with solutions to resolve and prevent these issues from happening in the future
- Adopt in a fast-paced business environment and work with cross-sectional functional teams in different time zones
- Provide strategic recommendations based upon assimilation of available information
- Collaborate with key stakeholders (Teamwork’s administrators, provider enrollment, managed care, HCFS, IT, operational excellence) to develop, validate and analyze data to inform decision making and/or monitor initiatives developed to reduce provider enrollment cycle time and write off’s
- Three (3) to five (5) years related experience
4
Experience For Member Enrollment Analyst Resume
- Verify Provider’s education, hospital privileges, Board certification and other criteria as required
- Configure account setup for enrollment
- Configure product specifications in accordance with AB standards
- Manipulate census data for enrollment purposes
- Record and disseminate end user feedback
- Issue resolution for end users in the account set up and enrollment modules
- Collaborate closely with internal business areas, field sales distribution, implementation teams, underwriting, and new business to effectively recognize and solve case level enrollment strategy issues and reinforce corporate initiatives
- Proficiency with MS Office Suite (Excel, Word, Access and Outlook)
- Employ root cause analysis to data files that are unable to be processed through self-directed solution finding, advanced data translation techniques and SQL query modifications
5
Experience For Senior Analyst, Enrollment Analytics Resume
- Evaluates complex files issues and simplifies in to directed feedback on data files to EDI file developers on best practice integration with internal processing systems
- Collaborates closely with internal business areas, field sales distribution, implementation, finance, compliance, underwriting, new business, customer service and IT, to effectively recognize and solve case level enrollment strategy issues to determine a middle ground solution between competing parties
- Review Enrollment, Revalidation and Change forms
- Track and monitor enrollment processing; identify issues and apply solutions
- Proofread client specific member letters to ensure correct data is populated based on final approved documents
- Assist with internal and external audits of the Enrollment Department to ensure procedural standards are consistently adhered to by the Enrollment staff
6
Experience For Analyst for MAS HRB Open Enrollment August Resume
- Serve as subject matter expert to team members, supervisors and management staff
- Communicate the results of the quality review to appropriate members within specified time frames
- Responsible for ensuring quality improvement within the Case Installation team, driving accuracy to meet / exceed performance standards through improving processes and eliminating errors
- Identify root cause of errors
- Actively participate in Quality initiatives and programs
- Resource balance with partner Quality sites / personnel as needed
- Enter/update provider information in the MMIS system
7
Experience For Senior Analyst for Comprehensive Services Annual Enrollment August Resume
- Works with regional Enrollment Specialists and Managers to insure all updates are completed in established time frames and completed correctly
- Supports and manages resolution with payors and other issues for Enrollment Specialists and Managers
- Prepare weekly Held AR Reports, update Start-up, Released and New Money Reports
- Ensure regional, legal, and compliance quality assurance/maintenance of enrollment processes
- Liaison with Compliance/Legal departments and RTI on issues for Enrollment and Credentialing (such as electronic filing, ownership. Managed care issues, practice administrator issues, etc)
- Assist in audits as designated or as requested by legal or compliance
- In a lead or senior enrollment specialist role,
- Write and implement SQL program code and queries that extract appropriate data subsets from production environment or internal data warehouse. This includes identifying appropriate major and minor tables, creating and defining variables, determining relevant levels of aggregation
8
Experience For Senior Enrollment Quality Analyst Resume
- Write specs and other documentation for member enrollment processes and reports
- Assist with more complicated tasks such as Monthly report, complex member issues, interacts with IT in relation with 834 and 820 EDI transactions
- Provide data summaries to the team, create charts and reports using MS Excel, query EVS, update and manipulate member data in batches in an effort to reduce manual edits and data entry
- Work with all levels of employees in an organization
- Attend meetings as subject matter expert on Member Enrollment
- Communicate the results of the quality review to appropriate members within specified timeframes
- Responsible for ensuring quality improvement within the Key Accounts Case Installation team, driving accuracy to meet/exceed performance standards through improving processes and eliminating errors
- Resource balance with partner Quality sites/personnel as needed
9
Experience For Provider Enrollment Internal Quality Analyst Resume
- Process Commercial & Residential Enrollments
- Generate and work daily/weekly/monthly metrics reports
- Provide backup to other day to day functions on team as necessary
- Audit and/or QC of enrollments & contracts
- Claim-related and business system analysis
- Identify solution to non-standard requests and problems
- Work with minimal guidance and seek guidance on only the most complex tasks
- Develop and analyze predictive modeling and forecasting processes to inform decision-making and enrollment planning. Communicate significant patterns, trends, and stories with enrollment data; provide recommendations based on both quantitative and qualitative analysis
10
Experience For Market Enrollment Analyst Resume
- Leverage data management, analysis, and visualization skills to develop and standardize meaningful, user-friendly reports and dashboards for written and oral presentations to a range of audiences
- Build queries to extract and aggregate data from various sources, including student database and CRM systems, other University offices, the University data warehouse, as well as external agencies and institutions
- Responsible for effectively collaborating with a wide range of institutional constituents at the University, College, Program, and Department levels
- Operate a variety of software packages for data management, statistical analysis, and graphics
- Assist OIRA and Admissions with study design, statistical analyses, and methodological questions related to projects and predictive analytics regarding program development and institutional outcomes
- Proficiency in Microsoft Office, Excel, SPSS, R, and Tableau
- Experience using analytical and quantitative skills including an understanding of statistical concepts and basic predictive modeling as applied to education, marketing, and/or social research
- Strong written and oral communication skills and strong organizational skills
List of Typical Skills For an Enrollment Analyst Resume
1
Skills For Provider Enrollment Analyst Resume
- 2 – 3 year’s demonstrated data analysis experience
- Prior experience in a Client / Account Service support function
- Prior experience within the PBM industry
- Utilizing oral and written presentation skills
- Significant MS Office skills, with focus on Microsoft Excel and Microsoft Access at intermediate/advanced level
- Experience using MS Excel filtering, sorting and analyzing data
- Experience with Business Process Reviews, fit gap analysis and identifying critical success factors
- Related experience in claims processing
2
Skills For Enrollment Quality Analyst Resume
- Work experience in customer service, pharmacy operations, sales or purchasing exposure or in an administrative capacity
- Problem solving, research/investigation, root cause analysis, defect reduction experience
- Experience using a variety of software packages such as database (e.g. MS-Access or Oracle), query software (Brio, Cognos, MS Access), and SQL
- Experience in data mining in a relational database environment
- Experience in data modeling of relational databases
- Demonstrate flexibility, commitment, and resiliency in times of business and organizational change
- Demonstrate professional demeanor at all times
3
Skills For Enrollment Management Analyst Resume
- 2 – 3 year’s experience in MS Access (develop and execute queries)
- 2 – 3 year’s experience in MS Excel (Pivot Tables, V-lookups)
- Relevant work experience in the healthcare industry
- Experience in healthcare membership enrollment systems and maintenance of member data
- Self-motivated, self-starter who has the ability to initiate projects, prioritize and meet deadlines
- Advanced Excel and/or other analytical software experience
- Claims Adjudication experience
- Experience within the past year processing and / or adjusting claims within UNET TOPS
4
Skills For Member Enrollment Analyst Resume
- Experience in using Enterprise Resource Planning / Management (ERP) systems, particularly the Ellucian Datatel Colleague ERP/Student Information system
- Experience with processing and/or adjusting claims within UNET TOPS
- Experience with Microsoft Word (document creation) and Microsoft Excel (basic spreadsheet creation and sorting)
- Experience with MS Word (document creation) and MS Excel (basic spreadsheet creation and sorting)
- Rx Claims experience (i.e. understanding of how to research claims, the terminology and how to maneuver in the system)
- Project management experience very helpful
- GPS (Generation Policy System) experience helpful
5
Skills For Senior Analyst, Enrollment Analytics Resume
- Experience with Client Service
- Experience as a Benefit Consultant
- Experience with Internal Claims Systems and Procedures
- Experience with Rapid Insight and Informer extraction / management / transformation tools
- Related business experience
- Two (2) years’ experience with business operations or systems development
- Experience with one or more unit-test frameworks / UI test automation (e.g. PHPUnit, NUnit, JUnit, Selenium)
- Experience in provider enrollment,
6
Skills For Analyst for MAS HRB Open Enrollment August Resume
- Preferably experience in a managed care insurance environment
- Maintaining and monitoring assigned client accounts and respond to client questions and changes regarding enrollment related issues
- Provide claims support by reviewing, researching, investigating, auditing mock claims
- Update/create databases to support tracking, trending, and analysis
- Processing and auditing physician and facility claims in COSMOS required
- Perform perpetual processing analysis of large data sets, involving research and determinations from wide range of internal and external systems
- Perform capacity planning and reporting
- Provide/accept constructive criticism for improvement, including peer and supervisor feedback for performance management. Coach others to do so
- Create, update, maintain, and analyze statistical reporting (daily, weekly, monthly, ad-hoc)
7
Skills For Senior Analyst for Comprehensive Services Annual Enrollment August Resume
- Interact regularly and also work closely with the Provost’s office and academic units, as well as vendors providing services related to enrollment
- Verify potential and existing Provider’s license, liability insurance, BNDD, CDS and DEA certificate
- Familiarity with ETL systems and reporting tools such as Cognos, SSRS and Crystal Reports
- Contribute to the accuracy of all supporting documentation for the EnrollMyWay enrollment tool
- Broad cross-functional knowledge and understanding from sales and installation through claim payment and audit outcome
- Perform audit reviews of a sampling of transactions; review TOPS set-up to ensure compliance with customer specifications and defined process
- Assist manager in performing quality audits to meet the requirements under the Model Audit Rule
- Perform audit reviews of a sampling of transactions; review TOPS set-up to ensure compliance with customer specifications & defined process
- Work directly with the external third party auditors as needed to support and/or resolve any issues that surface during the onsite audit process
8
Skills For Senior Enrollment Quality Analyst Resume
- Participate in Analyst/Networking/Business Intelligence meetings
- Configure production reporting
- Collaborate with associates and business leaders in developing individual and team improvement plans
- Work directly with the external third-party auditors as needed to support and / or resolve any issues that surface during the onsite audit process
- Run core reports bi-weekly for distribution to regions and posting to the Portal
- Assists enrollment team with application processing overflow and system updates
- Assist with new practice start up by coordinating new accounts and lock box set up process
9
Skills For Provider Enrollment Internal Quality Analyst Resume
- Computer, with exposure to various applications to include: MS Excel, Word, Powerpoint and Outlook
- Support collaboration across Membership Operations and other departments and work cooperatively
- Computer, with exposure to
- Experience and demonstrated knowledge of higher education organization structure and business practices and the associated systems and platforms (e.g. Student information systems, academic advising, student recruitment)
- Experience with designing/using documentation for Business Requirements, Functional Requirements / Specifications and Technical Design Documentation
- Experience in coordinating, planning and organizing upgrades of systems and technology for ERP level SIS or other institutional applications used in / for Higher Education (e.g. Banner, CBord, TargetX, Data Warehousing)
- Experience in document versioning software and / or Agile methodology (e.g. Git/GitHub, Confluence, JIRA)
10
Skills For Market Enrollment Analyst Resume
- Understanding of data security and best practices for balancing availability with security
- Use standard office equipment and basic office software. Ability to use software for process flows
- Vision abilities required by this job include close vision and the ability to adjust focus
- Create and run database queries to analyze and summarize data
- Analyze reports (from applications & database), raise questions, research, propose solutions
- Contribute to enhancement opportunities for databases and applications
List of Typical Responsibilities For an Enrollment Analyst Resume
1
Responsibilities For Provider Enrollment Analyst Resume
- Participate in the design, maintenance and execution of ad-hoc and scheduled reports
- Maintain and ensure data integrity of any HCFS/PE crosswalks required to support integration and automation
- Ensure completion and accuracy of scheduled/routine provider enrollment reports
- Serve as a member of the PE software administrator team
- Promote and ensure client satisfaction via timely and accurate responses, clear communication, and ongoing training / education of Account Management staff as it relates to Enrollment process / procedures and CMS guidance / regulations
- Experience with Microsoft Word, Microsoft Excel, Microsoft Outlook. Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort/filter, and work within tables), and Microsoft Outlook (email and calendar management)
- Motivate team members in a proactive, positive manner
2
Responsibilities For Enrollment Quality Analyst Resume
- Statistical analysis knowledge and ability
- Familiarity with the higher education administrative environment, particularly Enrollment Management and Admissions
- Knowledge of Campus Management Radius (formerly Hobsons Intelliworks) CRM
- Exposure to and interest in development and execution of primary research studies (i.e., surveys, focus groups, in depth telephone interviews)
- Send/receive email, use Lotus Notes calendar to manage daily activities, schedule meetings, etc
3
Responsibilities For Enrollment Management Analyst Resume
- Use applications and business tools (PC, copier, fax machine)
- Excellent verbal, written, interpersonal, and customer service skills and ability to establish good working relationships with a wide range of people within an academic community
- Understand multiple products within multiple levels of pharmacy benefits
- Our Perks:Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee well-being such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few
- Collect, analyze, review, document, and define the system scope based on business needs and requirements
- Coordinate the assessment of business needs through direct interaction, mapping of current and future business processes, and looking for opportunities to develop and improve the business through effective use of technology
- Participate in Business Process Management group efforts to collect and analyze metrics and continually improve processes owned by the group
4
Responsibilities For Member Enrollment Analyst Resume
- Coordinate the creation of detailed functional and technical system specifications
- Plan, organize, and direct project teams involved in large and/or complex applications projects
- Coordinate, schedule, monitor, and participate in planning, designing, analyzing, training, implementing and testing applications systems in response to user requests and requirements
- Analyze complex requests to provide actionable recommendations and key findings
- Conduct preliminary investigation for all project requests
5
Responsibilities For Senior Analyst, Enrollment Analytics Resume
- Develop, document, and revise system design procedures, test procedures, and quality standards
- Communicate clearly and concisely in person and via e-mail or telephone
- Review results with supervisor/manager to ensure accuracy
- Ad-hoc reports as assigned
- Work with large, complex data files
- Specialty/Department/Practice –Health Plan
6
Responsibilities For Analyst for MAS HRB Open Enrollment August Resume
- Specialty/Department/Practice – Enrollment
- Pharmacy Tech License
- Answer inbox emails
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