Emergency Dispatcher Resume Sample

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Krystal Toy
793 O'Reilly Lake,  Boston, MA
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Work Experience


Emergency Services Dispatcher
02/2016 - PRESENT
Houston, TX
  • /12s (7a – 7p)
  • Create and maintain dispatch personnel schedules
  • Training and instructing administrative personnel and subordinates in dispatch procedures
  • Evaluating employee performance
  • Implementing operational guidelines and standards
  • Reviewing dispatch manuals, standards and safety practices
  • Ensuring compliance and quality control
  • Responsible for maintenance and upkeep of all communications center equipment, coordinating with support staff and services as necessary
Emergency Medical Services Dispatcher
02/2009 - 09/2015
Detroit, MI
  • Investigate complaints and recommend discipline
  • Answer routine telephone and radio calls
  • Immediately enact the public complaint process upon receipt of a public complaints or concern (i.e. noise complaints)
  • Oversees basic operation of security alarm systems
  • Supervises the processes of the communications center
  • Answers 911 and non-emergency phones calls via land or cell phone and processes, prioritizes emergencies
  • Receives alarms, alerts and dispatches firefighting and/or medical crews
Emergency Dispatcher
09/2004 - 11/2008
Philadelphia, PA
  • Records data and updated relative databases and/or reports
  • Accurately and consistently ensures the appropriate emergency apparatus is dispatched using computerized maps
  • Receives and relays pertinent communication
  • Supervises the Emergency Services Dispatcher and Emergency Services Dispatcher Lead
  • Responsible for the quality of the information collected and communicated to the First Responder
  • Gathers data and conducts analysis to improve processes as required
  • Read, write, spell, and speak in clear, concise English
  • Use correct telephone answering techniques, defined within policies and procedures
  • Communicate clearly and distinctly using radio, telephone and computer equipment

Education


Upper Iowa University
1998 - 2003
School's Degree in Communications

Professional Skills


  • Have excellent prioritization skills and be multi-task orientated
  • Starting rate with no prior experience
  • Maintain positive and constructive written and oral communication skills at all times\
  • Operates base radio console equipment, transmitting and receiving routine and emergency messages
  • The ability to multi task while consistently producing high quality work in an environment with immediate deadlines and constantly changing priorities
  • Operate and use multiple computer and informational systems and software, including troubleshooting minor system problems
  • Demonstrate the ability to appropriately respond to changing circumstances

How to write Emergency Dispatcher Resume

Emergency Dispatcher role is responsible for software, government, training, security, telecommunications, reporting, research, events, email, health.
To write great resume for emergency dispatcher job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Emergency Dispatcher Resume

The section contact information is important in your emergency dispatcher resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Emergency Dispatcher Resume

The section work experience is an essential part of your emergency dispatcher resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous emergency dispatcher responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular emergency dispatcher position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Emergency Dispatcher resume experience can include:

  • Experience shifting focus and re-establishing priorities in a high volume, stressfulenvironment
  • Experience multi-tasking with frequent interruptions while remaining calm, organized andaccurate
  • Experience utilizing high volume keyboarding/data entry
  • Conduct effective patrolling of the premises to detect, deter, observe, and report any building and patrons security and safety concerns
  • Experience operating multi-frequency and multi-agency radio equipment
  • Experience working with Microsoft Office applications to include, Excel, Word and Outlook

Education on an Emergency Dispatcher Resume

Make sure to make education a priority on your emergency dispatcher resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your emergency dispatcher experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Emergency Dispatcher Resume

When listing skills on your emergency dispatcher resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical emergency dispatcher skills:

  • Operates data terminals for information pertaining to daily public safety operations, and general emergency services
  • Operates non\-tactical vehicles as required
  • Previous Security experience is an asset
  • Learn to dispatch public safety equipment in an effective manner
  • Previous experience with public safety and customer service
  • Handle multiple priorities and organize workload

List of Typical Experience For an Emergency Dispatcher Resume

1

Experience For Emergency Services Dispatcher Resume

  • Six months paid work experience handling confidential information
  • Experience operating multiple line telephone systems
  • The ability to handle multiple tasks with deadlines and changing priorities
  • Experience operating multi-frequency and multi-agency radio systems and equipment
  • One year of experience working with computer databases
  • One year of experience operating a multi-line telephone system
  • Pay for relevant experience
2

Experience For Emergency Med Dispatcher Resume

  • Demonstrated ability for attention to detail
  • Demonstrated ability to work calmly under pressure
  • Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [Sheriff's Academy Web Site]
  • Alarm Center Fire Protection System Monitoring Software and programming equipment
  • Monitor all emergency phone lines, radio channels, dispatching emergencies as required
3

Experience For Emergency Medical Services Dispatcher Resume

  • Assist with other essential site services as directed by the client such as alarm testing etc
  • Provide research information to State Troopers during public contacts
  • Activate Emergency Operating Center (EOC) procedures when directed
  • Emergency Reporting System software
  • City Knowledge/Map Reading
  • Records data and updated relative databases and/or reports\
  • Coordinate first responder notification
  • Receive and transmit communications on National Crime Information Center (NCIC) and the National Law Enforcement Telecommunication System (NLETS) inquiries
  • Monitor intrusion detection systems following automated alarm monitoring software instructions, initiate internal or police response based on defined criteria, accurately capture event information, confirm accuracy of data recorded in the alarm database, and interact with Postal employees including Inspectors, customers, and police departments
4

Experience For Emergency Services Dispatcher Viii-west Lafayette Resume

  • Supervisory - independently set task priorities, schedule shift coverage, train andinstruct other dispatchers, assign and evaluate work, be available for support on the mostdifficult or controversial requests for assistance
  • Process police, fire, and medical calls for assistance for multiple agencies utilizing EmergencyMedical Dispatching and Emergency Fire Dispatching protocols
  • Answer and route incoming administrative and E-911 calls using multi-line telephone system
  • Enter all incoming calls for service into the Computer Aided Dispatch (CAD) system
  • Monitor, receive and transmit on multi-channel two-way conventional and ALMR radios
  • Show proficiency with other computer systems such as APSIN, NCIC, NLETS, ARMS and general computer software programs
5

Experience For EMS Ground Transport Dispatcher Emergency Medical Services Orlando Resume

  • Assist with Quality Assurance on law enforcement, medical and fire calls
  • Respond to emergency situations(security or medical), provide assistance to the public and liaise between various Law agencies, Fire Dept and EMS as required
  • Dispatch Alaska State Troopers via radio
  • Provide records management support for State Troopers
  • Work Experience demonstrating your ability to produce consistent high quality work in an environment where there can be numerous interruptions and rapidly shifting priorities
  • Monitor, receive, and transmit on multi-channel two-way conventional and ALMR radios
  • Utilize other computer systems including Alaska Public Safety Information Network (APSIN), National Crime Information Center (NCIC), National Law Enforcement Telecommunication System (NLETS), Department of Public Safety`s Alaska Records Management System (ARMS), and general computer software programs
  • Experience multi-tasking with frequent interruptions while remaining calm, organized, andaccurate
  • Experience performing high volume keyboarding/data entry
6

Experience For Emergency Medical Technician / Dispatcher P&F Resume

  • Follow up with referring entities for ease of access, marketing, evaluation, and quality improvement
  • Ensure appropriate and accurate routing of calls
  • Opportunities for professional growth in our expanding Communications center
  • Respond to calls in a time-sensitive manner
  • Dispatch emergency units and coordinate air medical flights as appropriate and per established algorithms
  • Maintain documentation of calls and physician/service referrals for legal, medical and statistical purposes
7

Experience For Emergency Medical Dispatcher Resume

  • Facilitate communications for all incoming EMS ground and flight crews for Via Christi Hospitals - Wichita, with special emphasis on pre-hospital emergent patients
  • Coordinate the transport of patients within the Via Christi Wichita Health System in a timely manner
  • Access Control ISL System
  • Site telecommunication systems
  • Read, write and alphabetize
  • Deal tactfully with the public
  • Learn statutes, rules and regulations applicable to communications
  • Condense a message into a clear written passage
8

Experience For Emergency Services Dispatcher Supervisor Resume

  • Transfer to other AMR locations nationwide
  • Paid tuition and books for attendance at the IHM Academy of EMS Emergency Medical Technician class
  • Newly renovated State of the Art Communications Center – soon to be the largest AMR Center in the nation
  • Position is subject to shift work where the incumbent is required to work an alternate work schedule which requires rotating shifts and an uncommon tour of duty (including nights, weekends and holidays)
  • Perform work under stressful conditions and in a restricted office environment
9

Experience For Emergency Dispatcher Resume

  • Emergency Medical Dispatcher (EMD) certification from the IAED
  • Completion of an accredited course in 9-1-1 Telecommunications
  • Certification by the International Academy of Emergency Dispatch as an EMD
  • Personal computer applications (i.e. MS Office Suite) and other applicable software
  • Emergency equipment, security and protection systems
10

Experience For Emergency Services Dispatcher Resume

  • Be a citizen of the United States of America (with 5 years US residency)
  • Possess strong computer and data entry skills, including knowledge of word processing, spreadsheet, and email software. Experience with alarm monitoring software is desirable
  • Emergency Medical Dispatcher (EMD)
  • Emergency Medical Dispatch (EMD) certified by NAED within 90 days of date of hire, Emergency Telecommunicator Course (ETC) or successful completion during initial orientation
  • The ability to type 40 wpm with no errors

List of Typical Skills For an Emergency Dispatcher Resume

1

Skills For Emergency Services Dispatcher Resume

  • Prioritize and classify information according to established methods
  • Experience operating multiple telephone lines
  • Monitor and operate Fermilab and local fire and law enforcement emergency radio channels and Fermilab emergency warning systems
  • Prior knowledge of Police Computer Aided Dispatch (CAD) and Records Management System (RMS) systems
  • Answer, prioritize, and dispatch 911 calls
  • Answer, prioritize, and dispatch routine calls for service
2

Skills For Emergency Med Dispatcher Resume

  • Learn to operate electronic data terminals
  • Understanding Instructions and Taking Action
  • Documenting and Reporting as required daily reports as well as emergency incidents for clients information and follow up purposes
  • Alarm Center Fire Protection System Monitoring Software and programming equipment\
  • Exercise discretion in distributing and receiving information of a confidential and sensitive nature
3

Skills For Emergency Medical Services Dispatcher Resume

  • Answer and route E-911 and incoming administrative calls using multi-line telephone system
  • Medical Dispatching and Emergency Fire Dispatching
  • Facilitate communications with outlying facilities moving patients into the Via Christi Health System
  • Three professional references including email, phone and nature of relationship for the reference. Volunteer work references are acceptable
  • Sustain operational procedures during times of extreme emotional stress
  • Develop and maintain cooperative working relationships with co-workers and the public
  • Monitor administrative two-way communications systems for other Laboratory groups and dispatch required services using standard radio code system
  • Have the ability to make sound decisions using all available information
4

Skills For Emergency Services Dispatcher Viii-west Lafayette Resume

  • Ensure the confidentiality of all records containing personal information
  • Call/Crime Scene Description Listening
  • Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
  • Use emergency medical questioning techniques and provide medical instructions via telephone when required
  • Receives alarms, alerts and dispatches firefighting and/or medical crews\
  • Maintain and audit missing person/property files in local and national databases
5

Skills For EMS Ground Transport Dispatcher Emergency Medical Services Orlando Resume

  • Process police, fire and medical calls for assistance for multiple agencies utilizing Emergency
  • Incident training (Drills/Exercises)
  • React with sound judgment under stress and emergency situations while doing several tasks simultaneously
  • Listen and clarify incoming calls to extract pertinent information
  • Class 4 Driving License required or needs to be obtained within 3 months of start of employment
  • Site orientation and Facility familiarization
  • MCC 7500 Elite Dispatch System or other Government furnished communications equipment
  • Interpersonal and written communication to effectively, efficiently, and professionally interact with University personnel and public in person and over the telephone, radio and computer-aided dispatch
6

Skills For Emergency Medical Technician / Dispatcher P&F Resume

  • MCC 7500 Elite Dispatch System or other Government furnished communications equipment\
  • Personal computer, printers, copy machines, scanners, phones, and other general office equipment\
  • Coordinate and process large scale, complex operations in a stressful environment
  • Read, interpret and communicate map and related directions
  • Learn the operation of two-way radio and telephone communications equipment
7

Skills For Emergency Medical Dispatcher Resume

  • Speak clearly and concisely in a well-modulated voice
  • Keep informed of current and applicable Fermi Security and Fire Department policies, procedures and protocols
  • Conduct equipment checks and report/log deficiencies to supervisor
  • Display the ability to work with and interpret facility maps
  • Approved Credential Evaluation Agencies
  • An accredited four-year college or university in the United States, OR
8

Skills For Emergency Services Dispatcher Supervisor Resume

  • A current member of the National Association of Credential Evaluation Services (NACES), OR
  • A current member of the Association of International Credential Evaluators (AICE), OR
  • A recognized Professional Organization
  • Maintain composure and work accurately in emergency situations
  • Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
  • Extract information or data from other computer systems
  • Distinguish and comprehend simultaneous communications from several sources
  • Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
  • Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures
9

Skills For Emergency Dispatcher Resume

  • Coordinates emergency operations between various departmental personnel and equipment
  • Maintains written logs, files, and computer information in the prescribed manner
  • Promotes effective working relations and works effectively as part of a department/unit team intra and interdepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectives
  • Communicates appropriate and accurate information, proficiently and professionally, through radio and telephone communications on the recorded line
  • Completes the RightCAD log with patient demographics and time stamped events of the transfer process for accuracy of department STATS. Ensures documentation is complete containing accurate information and is in compliance with department protocols
  • Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician, of estimated arrival time as per protocols
  • Answers 911 and non\-emergency phones calls via land or cell phone and processes, prioritizes emergencies
  • Operate and monitor communications via the NLECC radio communications network
  • Follows dispatch standard operating protocols and GPS tracking
10

Skills For Emergency Services Dispatcher Resume

  • Initiates chain of command in notification of incidents
  • Notifies the ground crews of location of the patient, equipment needed and weight
  • Serves as driver for specialty teams when additional trucks are needed
  • Proficiently utilizes systems/equipment in the department to include but not limited to the radios, SunPort, Cerner, Right Cad and NICE recording systems, and GPS tracking
  • Supervises the processes of the communications center\

List of Typical Responsibilities For an Emergency Dispatcher Resume

1

Responsibilities For Emergency Services Dispatcher Resume

  • Standard First Aid and CPR required
  • CSTS or OSSA or PST - at least one of the certifications is required
  • The highways, main streets, major buildings and geography of Alameda County
  • Receive, place and redirect intra-Laboratory local, long distance, conference, and over-seas calls; provide directory assistance; send, receive and log facsimile messages
  • Respond to customer questions, concerns and complaints about Laboratory services and operations
  • Monitor site-wide fire, security, and utility alarm enunciation system. Correlate activated alarms with system testing activities and irregularity reports; dispatch responders as required
2

Responsibilities For Emergency Med Dispatcher Resume

  • Receive and forward requests for Fermilab assistance and mutual aid for off-site law enforcement and fire/medical emergencies
  • MCC 7500 Elite Dispatch System
  • Microsoft Office Suite to include MS Word and Excel
  • Personal computer, printers, copy machines, scanners, phones, and other general office equipment
  • Retain oral information
  • Write detailed reports

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