Dock Supervisor Resume Sample
Gloria Graham
94351 Haag Avenue,
Boston,
MA
+1 (555) 509 3709
Work Experience
Dock Supervisor
06/2016
-
PRESENT
Phoenix, AZ
- Hold pre-shift meetings to ensure that the Boat Rentals dock team are aware of the day’s tasks, reservations, visiting VIPs, FOCUS & Safety of the day and any other miscellaneous information to ensure successful operations
- Dock Supervisor report to the Boat Rentals Manager and/or the Boat Rentals Assistant Manager
- Lead – Marina Services Workers ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively
- Lead – Marina Services Workers report to the Boat Rentals Manager
- Train, motivate, coach and counsel others
- Exceptional problem solving, conflict resolution, decision making, planning, and organizational skills are all required
- Organizational skills and the ability to prioritize in demanding environments with tight deadlines
Dock Supervisor nd Shift
05/2011
-
05/2016
Chicago, IL
- Hold pre-shift meetings to ensure that the Marina dock team are aware of the day’s tasks, boat tours, visiting VIPs, FOCUS & Safety of the day and any other miscellaneous information to ensure successful operations
- Ensure all customers going on private boat tours are checked in and out as efficiently as possible and that all required paperwork is completed and that basic boat usage and safety information is communicated. Encourage and support Marina Services Workers, building their knowledge, in order to be more informative to guests
- Train Marina Services Workers on all aspects of the role in order to develop a team of customer service focused professionals
- Swap out, stock and refill propane tanks
- Ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively
- Lead – Marina Services Workers are required to assist management in scheduling all Marina employees in accordance with labor budgets and assigning work tasks to the Marina Services Workers
- Lead – Marina Services Workers report to the Marina Manager
- O Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employers of organization
Education
Ball State University
2006 - 2011
Bachelor's Degree in Transportation
Professional Skills
- Ervice in a position demonstrating comparable experience, skills and knowledge
- Strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees
- Experience: Over 5 years of relevant work experience required or equivalent experience through education
- Prior management, dispatch and dock experience required
- Languages and Communication Skills
- Prior air freight experience is required
- Bilingual French/English – with good written and verbal communication skills
How to write Dock Supervisor Resume
Dock Supervisor role is responsible for leadership, general, training, shipping, security, languages, microsoft, transportation, english, outlook.
To write great resume for dock supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Dock Supervisor Resume
The section contact information is important in your dock supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Dock Supervisor Resume
The section work experience is an essential part of your dock supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous dock supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular dock supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Dock Supervisor resume experience can include:
- Utilize independent judgment and effectively recommend personnel actions in accordance with company policy, procedures and contractual language. Provide appropriate coaching and documentation of actions
- Management, dispatch and dock experience required, preferably in LTL trucking industry
- Meet customer requirements; ensure productivity levels are reached in an effective and efficient manner and maintaining quality performance objectives
- Cross dock/LTL/Trucking experience
- Develop and maintain excellent service to internal and external customers at all times
- Assess priorities based on time sensitivity and available resources
Education on a Dock Supervisor Resume
Make sure to make education a priority on your dock supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your dock supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Dock Supervisor Resume
When listing skills on your dock supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical dock supervisor skills:
- English – with good written and verbal communication skills
- Effectively communicates with office staff and supervisor to coordinate dock rentals, and mooring reservations
- Strong knowledge of, and experience in dock operations
- Effectively manage unscheduled requests for deliveries
- Previous supervisory experience in a Unionized environment would be a strong asset
- Promote a positive relationship with clients by providing excellent customer service
List of Typical Experience For a Dock Supervisor Resume
1
Experience For Loading Dock Supervisor Resume
- Responsible for training and development of all warehouse personnel, to include hiring and evaluating employees
- Monitors accuracy of bin maintenance, stocking and transfer pulling to insure customer satisfaction
- Works directly with satellite warehouse managers on maintaining accurate delivery of stock orders and sold product transfers delivered on a daily basis
- Education: 3 years Post-Secondary
- Maintain record of those responsible for trailer seal verification's
- Comply with all safety standards and requirements to assure a safe and hazard-free workplace. 8. Initiate and support the continual improvement of Keystone Automotive Industries’ quality improvement system
2
Experience For Dock Supervisor nd Shift Resume
- Maintain the weekly reports assigned
- Supervises fuel reconciliation
- DOT weight regulations
List of Typical Skills For a Dock Supervisor Resume
1
Skills For Loading Dock Supervisor Resume
- Good work history and attendance
- DOT Dangerous Goods/Hazardous Materials Certification
- Drive and/or operate forklift, pallet jack and hand truck
- At least two (2) years supervisory experience is required
- Reefer unit & cold chain temperature experience
- Safely operates boats and shuttle through the marina at appropriate manner and speed
- Lead, guide and direct dock employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development
2
Skills For Dock Supervisor nd Shift Resume
- Responsible for staffing, training, and administering discipline
- Develops individual relationships by listening, sharing ideas, and appreciating others' efforts
- Provide training of assigned staff through active recruitment, training, and quality management activities
- Responsible for administrative activities, development/monitoring of KPI and implementing continuous improvement opportunities
- Involved in and makes recommendations in the hiring and termination processes
- Responsible for meeting all KPI’s assigned
3
Skills For Loading Dock Supervisor nd Shift Resume
- Enforce Collective Bargaining Agreement where applicable
- Complete daily reporting of operational/quality requirements
- Able to work any shift including nights and/or weekends and in any weather condition
- Add, subtract, multiply and divide using units of U.S. and/or international currency, weight, volume and distance measurements
- Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization
- Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules
- Properly complete receiving documentation and maintain such documents for audit purposes
4
Skills For Dock Supervisor Resume
- Report to Operations Manager /Assistant Terminal Manager and/or Terminal Manager
- Administer and carry out assigned portions of the Terminal Business plan as set forth by the Terminal Manager
- Daily utilization of all Company enhancement tools and processes
- Review and revise schedules to increase efficiencies and to lower cost
- Responsible for equipment assignment and movement (trailers and tractors) in collaboration with other supervisors/management
- Responsible for proper communication to customers via phone, fax or email
- Oversee and responsible for all paperwork associated with the dock to ensure it is handled timely and correctly by employees
- Supervises the operations of a distribution “cross dock” which serves to deconsolidate inbound Truck Loads and LTL shipments, and build outbound shipments of merchandise destined for sale in the Keystone branch locations; including receiving of all products into system, control and audit vendor issues
5
Skills For Loading Dock Supervisor Resume
- Plan the daily work schedule by reviewing existing work orders, arrival notices and instructions from customers
- Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs
- Monitor quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary
- Keep manager advised of progress or problems requiring attention on a daily basis
- Maintains the physical condition of the warehouse facility to reflect cleanliness, efficiency and organization
- Keep abreast of progress or problems
- Hold regular meetings with warehouse staff to assess group’s overall status
- Provide ideas and suggestions for more efficient operations
6
Skills For Dock Supervisor nd Shift Resume
- Provide responsible supervision and control for all department activities
- Conduct annual performance reviews for all staff within department
- Address all employee performance problems promptly and directly in accordance with personnel policies
- Responsible for day to day operations activities in the warehouse
- Provide supervision and direction to all operations and hourly employees
- Follow and enforce company policies and procedures
- Provide on-site management and company representation to the customer
- Create and implement cost savings through LEAN initiatives
7
Skills For Loading Dock Supervisor nd Shift Resume
- Responsible for operational progress and customer/employee relations
- Ensure safe and healthy workplace and address compliance issues, implement and maintain safety and compliance procedures
- Able to comply with all company policies, rules, procedures and Code of Conduct
- Explores alternatives and positions to reach outcomes that gain all parties' support and acceptance
- Analyzes complex problems and develops alternative solutions
- Proficiency in Microsoft Office, internet, web-based and job specific software applications
- Execute appropriate load plans and proper load balance to ensure safe vehicle operation
8
Skills For Dock Supervisor Resume
- Maintain facility appearance, condition and security
- Responsible for Property Handlers’ compliance to all operational policies related to the sales process including inbound and outbound docks, exhibition set up, special events, departmental sales preparation, photography, and inventory management
- Work with Crew Manager to plan and schedule overtime hours for Property Handlers
- Execute schedule of inbound deliveries or outbound collections
- Confirm all necessary paperwork is complete: verify and ensure accuracy of paperwork, and communicate with appropriate colleagues for any discrepancies
9
Skills For Loading Dock Supervisor Resume
- Examine all property upon arrival and record and/or verify associated information, such as piece count
- Receive inventory and insure that all associated data is correct and accurate
- Conduct physical inventories, reconcile post sale property in PPU, and work with the Inventory Manager to perform regular stock checks
- Ensure daily list of property that needs to be transferred to the dock for dispatch is pulled in a timely fashion and all property verified for the next pick up
- Maintain the integrity, organization, and safety of the property receiving area and the inbound and outbound docks
- Schedule and coordinate third party collections with Inventory Manager
10
Skills For Dock Supervisor nd Shift Resume
- Flexibility to work overtime and weekend hours when necessary
- Supervises accurate transactions of cash and charge between dock and guest for fuel and associated sales
- Works with Maintenance Department to ensure all maintenance on rental equipment is up to sate
- Provide prompt rental boat delivery to customers
- Train dockhands to perform job tasks in an efficient, organized and safe manner
- Operational Certifications (Forklift)
- Bilingual (Spanish/English speaker)
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