Disability Resume Sample

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Tianna Rowe
382 Schinner Squares,  Philadelphia, PA
+1 (555) 879 5373

Work Experience

Disability Management Specialist
03/2017 - PRESENT
Detroit, MI
  • Function as subject matter expert on leaves and the intersection of leaves and disability issues with FLMA, Workers’ Compensation, ADA and other laws, statutes, regulations and firm policy
  • Act as liaison to the firm’s disability carrier for LOA administration, case management and service requirements
  • Create, maintain and communicate regular ‘dashboard’ metrics on leaves
  • Coordinate with the appropriate vendors to ensure that short term disability, long term disability and workers’ compensation benefits are approved in a timely manner
  • Educate staff members and managers on the firm’s policies, appropriate leave processes and procedures, current regulations, upcoming changes, etc
  • Maintains currency with trends and innovations in the workplace environment as they relate to workers with disabilities.
  • Demonstrated knowledge and application of disability related laws including, but not limited to, the Americans with Disabilities Act (ADA) of 1990, Section 504 and 508 of the Rehabilitation Act of 1973, and Office of Civil Rights (OCR) rulings
  • Knowledgeable of developmental, physical, and/or social constructs of disabilities
Disability Services Coordinator
11/2011 - 11/2016
Houston, TX
  • Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students. Prepare related reports
  • Input approved student accommodation in center information system (CIS) and prepare analysis and cost reports
  • Develop linkages with off center agencies to ensure accommodation needs are met. Ensure that students are using all available resources in the community during their enrollment in job corps and after leaving the program
  • Ensure student accommodation files follow department of labor administrative procedures prior to and during student enrollment in the program
  • Develop accommodation plans for students in coordination with appropriate staff. Review accommodation plans every 60 days at student evaluation panels (SEPS)
  • Visit and observe classroom to ensure instructors are complying with accommodation plan
  • Develop and implement a tracking system to monitor student performance and monthly progress
  • Ensure that staff training on the disability program and reasonable accommodation is provided annually. Provide training to all new students regarding the disability program, including how to request an accommodation
Disability & Rehabilitation Fall Internship
04/2008 - 05/2011
New York, NY
  • Demonstrated experience working with diverse populations of students with a wide range of abilities and learning styles
  • Assist the Director in areas of strategic visioning, implementation, and assessment for the DSP office; in the absence of the Director, provide leadership on policy development, sign language interpreter and staff supervision and departmental administration
  • Manages day to day operations of the department including maintaining the offices student tracking software ClockWork
  • Assist the Director with university-wide faculty and staff training
  • Oversee the accommodation process by reviewing job corps applicant files for possible health, mental health, physical, drug and alcohol or education accommodations
  • Coordinate with the interdisciplinary team (IDT) to identify accommodations needed. Provide applicant materials to IDT members for review and ensure the review process is thorough and appropriate
  • Determine if accommodation is reasonable for center to provide
  • Modify accommodations when needed. If necessary, reconvene the IDT periodically to develop more effective accommodations for individual students
  • Set up and maintain accommodation files. Monitor, track and follow up on the effectiveness of accommodations


Oregon State University
2002 - 2007
Bachelor's Degree in Higher Education

Professional Skills

  • Demonstrate excellent communication skills, both verbally and in writing; excellent interpersonal skills
  • Project management & consulting skills – understand and demonstrate project management and consulting skills such as
  • Strong math skills, computer skills and typing proficiency
  • Excellent analytical, organizational, problem solving and decision-making skills
  • Strong demonstration of partnership skills with internal and external representatives and resources
  • Excellent analytical, troubleshooting and problem-solving skills; sense of urgency, responsiveness and judgment to make effective decisions is required
  • Demonstrated understanding of Standards, policy language, and intermediate skills through the claim staff calibration process

How to write Disability Resume

Disability role is responsible for communications, recruiting, disability, organizational, database, customer, development, presentation, analytical, coaching.
To write great resume for disability job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Disability Resume

The section contact information is important in your disability resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Disability Resume

The section work experience is an essential part of your disability resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous disability responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular disability position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Disability resume experience can include:

  • Demonstrated experience working and effectively communicating with diverse populations and creating inclusive communities
  • Strong written and telephone communication skills
  • Time management skills, ability to prioritize and identify critical tasks that deliver highest impact
  • Strong interpersonal, oral and writing skills
  • Demonstrated exceptional leadership, interpersonal, organizational, verbal and written communication skills
  • Good math, verbal, written skills

Education on a Disability Resume

Make sure to make education a priority on your disability resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your disability experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Disability Resume

When listing skills on your disability resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical disability skills:

  • Knowledge of interviewing skills community resources assessing for progressive attainment of skills in consumer served and skills in networking
  • Demonstrated competence in active listening, assessment and problem-solving skills. Ability to maintain a high level of professionalism and confidentiality
  • Strong oral and written communication and presentation skills. Able to write clear and concise notes, emails, and professional correspondence
  • Exceptional interpersonal, strong presentation and communication skills, both written and verbal
  • Love working with people, achieving results and delivering excellent customer experiences?
  • Texas Driver’s License good driving record liability insurance vehicle in good working condition to travel on work related business

List of Typical Experience For a Disability Resume


Experience For Disability Services Coordinator Resume

  • Work effectively across a large, highly matrixes and dynamic organization
  • Experience in identifying, designing, recommending and implementing LAD benefits
  • Experience working with Assistive Technology including, but not limited to assistive listening devices, microphones, captioning, and CART
  • Experience providing one on one support for students including students who are Deaf or Hard of Hearing
  • Experience working with students taking in person and online courses

Experience For Disability Management Specialist Resume

  • Experience in developing and maintainiing meaningful partnerships/relationships
  • Experience developing and administering disability policies for organizations
  • Experience working with students taking in-person and online courses
  • Prioritize and review incoming mail, correspondence and new claims to adhere to established turn-around times
  • Handle multiple competing tasks and priorities
  • Evidence of a U.S. Driver’s License and clean driving record
  • Demonstrated knowledge of applicable state and federal laws pertaining to communication access
  • Oversee the implementation of new customers and effective integration with other Work Partner programs or other client vendors

Experience For Long Term Disability Resume

  • Demonstrated success in disability claim management administration required
  • Experience in short term disability claims administration required
  • Self-motivated and have the ability to work independently and handle multiple priorities and deadlines simultaneously with minimal guidance
  • Demonstrated knowledge of medical terminology or willingness to take a course in Medical Terminology
  • Experience in financial services industry or financial wholesaling
  • Experience developing and maintaining meaningful partnerships/relationships
  • Establishing and deepening client relationships as Appeal’s team representative of Group Disability

Experience For Disability Consultant Resume

  • Understanding of product management, budgets, and strategic planning
  • Determining Accommodations for students with disabilities
  • Ensuring that daily quality and control measures are followed and performing maker/checker activities
  • Performing analysis on complex absence/payroll data issues and assist in determining required actions
  • Approving, paying and managing all Non Complex STD claims through executing established Non Complex claims management processes and principles
  • Reviewing incoming STD claim applications against an established set of criteria
  • Applying contractual provisions to set up all STD claims using web-based software
  • Transitioning Non Complex STD claims to Complex STD Case Managers or Long Term Disability (LTD) Case Managers as per established guidelines
  • Ensure confidentiality of all sensitive information pertaining to the employees when developing and implementing return to work plans

Experience For Disability Access Consultant Resume

  • Administer all academic program tests, including entry and program exit test; interpret tests results and enter testing data into computer system
  • Arrange for testing facilities; provide the students with necessary testing materials
  • Coordinate with other center staff concerning testing matters
  • Manage employees’ job search efforts through coaching, training, and other support systems
  • Enjoy leading a team in the delivery a professional support service to ensure an equitable and inclusive learning environment?
  • Stay at Work problem solving and coaching
  • Activities are performed in an environmentally controlled professional office setting under the following conditions

Experience For Disability Vocational Case Manager Resume

  • Develop and prepare lessons; recommend curricula change; recommend modification to existing program
  • Compute and interpret test scores; report scores and frequently missed test items to appropriate academic training services instructor
  • Ensure all testing is scheduled and conducted in accordance with Department of Labor and center requirements and ensure all test data is properly recorded
  • Coordinate services for student that are Deaf/Hard of Hearing with outside providers
  • Perform pre-existing condition investigation and draft adverse determination letter if applicable

Experience For Disability Management Consultant Resume

  • Work with students taking both in person and online courses
  • Work with students in person and online to determine current accommodation needs and provide ongoing support for the duration of their academic career
  • Perform Ergonomic Assessments, Worksite Assessments and Body Mechanics training when qualified to do so
  • Develop plan to address disability obstacles and plans with claimants, attending physician and employer
  • Integrate individual rehab/return to work plans into ongoing medical treatment
  • Activities are performed in an environmentally controlled professional office setting
  • Sound understanding of Church doctrine, policy, and practices
  • Participates with a team by making recommendations on staff performance assessment and development
  • Possess a U.S. Driver’s License and clean driving record

Experience For Short Term Disability Supervisor Resume

  • Provide special education students with basic direction, instruction and assistance
  • Conduct orientation of new students concerning testing procedures. Acquaint students with the purposes of testing, the manner in which the test scores are to be used and how they relate to the students’ progress in Job Corps
  • Acts as an expert resource, coach, and role model in the areas of customer service and disability management processes
  • Establish a trusted advisor role with clients and provide consistent, superior relationship management
  • Develop of strategies for organizational health and disability management programs
  • Perform audits of short and long term disability and other paid time off programs

Experience For Ergonomics & Disability Management Coordinator Resume

  • Manage project of mid to large size national clients & program design implementations
  • Manage or respond to clients’ needs in the areas of claims management, program design and program audits
  • Good customer service skills, excellent interpersonal skills and ability to interact with customers at all levels, especially with employees, directors, vice-presidents, healthcare professionals and other team members in a confident, pleasant and professional manner
  • Fluency in French and English (spoken and written)
  • Post secondary education or the equivalent
  • Direct the University’s Disability Services & Programs office, including managing professional staff and ensuring that all DSP processes and workflows are professional, efficient, and yield equal access to University programs and services for students with disabilities
  • Human Resources related experience
  • Remain current with all Sun Life’s business claims practices and policies

Experience For Short Term Disability Team Leader Resume

  • Provide for appropriate containment of the company’s liabilities and excellent customer service by supervising Nurse Case Managers or Vocational Case to provide timely, successful and cost-effective Return to Work services
  • Assists in facilitating or delivering reasonable accommodation for the students’ online environment (virtual classrooms) and ground campus to ensure programmatic access to Grand Canyon University including testing accommodations, note-taking services, and printed materials in alternative formats as well as assistive technology
  • Assists in scheduling, facilitating and supervising students’ class testing in house for those approved for accommodation. Orients students to testing policies and procedures
  • Monitors students’ progress in individual online classes and tracks progress and completion of assignments
  • Coordinates with vendors for assistive technology and books in alternative formats, and ensure available products are published on the University’s website for eligible students’ access
  • Models all aspects of company "Our Values" culture: Safety First, Unquestionable Trust, Superior Performance and Total Commitment
  • Gathers and reviews denied disability claim documentation in order to provide a de novo appellate review. This documentation is inclusive of all information contained within the administrative record
  • Obtains any and all required reviews on appealed claims including, but not limited to: medical reviews, vocational reviews, independent examinations, investigative reports, and eligibility reviews

List of Typical Skills For a Disability Resume


Skills For Disability Services Coordinator Resume

  • Proven communication, problem analysis, and organizational skills
  • Demonstrated ability to effectively interface with individuals and groups at all levels of the organization
  • Possess experience and have a strong background in preparing and delivering Customer presentations
  • Superior analytical skills with an understanding of the business needs in the organization
  • Demonstrate the knowledge to work independently and possess knowledge and experience which allows performance of the daily activities with minimal supervision
  • Customer service is an essential skill at The Hartford, our goal is to create loyalty with our customers and deliver an exceptional customer experience
  • Time management skills and ability to multi-task are key components of this fast-paced position
  • The ability to work effectively in a fact-paced, team environment
  • Prior unionized experience would be an asset

Skills For Disability Management Specialist Resume

  • Excellent Communications skill both written and verbal
  • Experience working with and/or providing services for Deaf and Hard-of-Hearing communities
  • Demonstrated ability implementing a developmental approach in supporting and engaging students in the interactive accommodation process
  • Experience with ClockWork student tracking software and Universal Design for Learning strategies
  • Extensive experience managing complex client accounts and relationships, with focus on Disability and Absence Management
  • Demonstrated success in managing highly complex claims
  • Six months’ work experience in an office or administrative capacity or a role providing similar services and assistance

Skills For Long Term Disability Resume

  • Tuberculin Purified Protein Derivative skin test or Mantoux test (“PPD”) within one (1) year prior to providing Services
  • Chest x-ray within the two (2) years immediately prior to providing Services if ever tested positive for tuberculosis
  • Experience leading cross-functional teams to develop and implement successful solutions
  • Experience conducting interviews and focus groups to understand perceptions and gain insights on sensitive topics
  • Proven ability to successfully mentor others
  • Demonstrated ability to translate data analysis into specific actions that improve individual and organizational performance

Skills For Disability Consultant Resume

  • Leads the implementation of initiatives to improve the overall effectiveness of employee benefit processes and plan delivery
  • Partners with internal and external vendors on resolution of service issues and effectiveness of program operation
  • Two years of professional experience working with students with disabilities in an educational or comparable setting
  • One year experience as service representative or successful completion of training program desired
  • Experience coaching and / or development
  • Experience navigating NORD (National Organization for Rare Disorders) database with ease

Skills For Disability Access Consultant Resume

  • Demonstrated outcome driven claim management strategies through MSR/QBR/CPI review findings
  • Balance the conflicting priorities of stakeholders and collaborate to find solutions
  • Demonstrated knowledge of ASU Sun Devil Way and Educational Outreach and Student Services Goalsk
  • Three to five years experience as a workplace injuries consultant
  • Three years of experience in program coordination or a human relations/social services field
  • Commensurate level of claims experience required
  • Two to five years' experience in a similar position

Skills For Disability Vocational Case Manager Resume

  • Six years of related technical claims management experience
  • Understanding of legal accessibility and compliance regulations
  • Compulsory annual training including money laundering, data protection, disability discrimination and complaint handling
  • Drive efficiency through best practice processes and optimal use of technology thus maximizing capacity, improving quality and minimizing costs
  • Provides training to the claims operation regarding the claim appeal process as well as feedback to claims operation management on training needs identified
  • Manage portions of projects, including reviewing the work of lower level analysts
  • Participate in writing/reviewing proposal for Disability Management services
  • Ensures all required communications is disseminated to eligible students and faculty regarding testing processes, policy changes, etc.

Skills For Disability Management Consultant Resume

  • Adheres to the highest quality and ethical standards when reviewing appealed claims and making determinations
  • If hired ability to provide documentation of or obtain documentation regarding the following health requirements of Seton Healthcare Family
  • Utilizes critical thinking paradigms in collecting relevant information
  • Utilize Data management system to oversee department assessment efforts, including the following
  • Lead and manage small and mid-market consulting client engagements
  • Participate in marketing/sale presentations
  • Assists with the implementation of a granted accommodation by liaising with employee’s supervisor
  • Expertise in medical terminology and conditions, as well as interpreting procedures and regulations

Skills For Short Term Disability Supervisor Resume

  • Claims management of WSIB claims including submissions, correspondence, and liaison with the Worker’s Safety and Insurance Board
  • Credentialed (or eligible to be credentialed) for UNT WISE in Job Coaching Job Placement and Supported Employment
  • Characteristics of disability and relationship to ADL, current and future impact on family, social success and referrals to partnering programs
  • How to ask probing, disability sensitive questions that enable the Family Advisor to offer care coordination or social services support
  • Provides general information regarding the disability management processes

Skills For Ergonomics & Disability Management Coordinator Resume

  • Coordinate student access to and learning of assistive technology required for access to UM-Flint’s curriculum
  • Engage with prospective students at the point of inquiry regarding support services through DASS and other campus partners
  • Develop an outreach strategy for students, faculty and staff promoting the utilization of DASS
  • Manages assigned caseload with limited supervision and compiles file documentation and correspondence requiring extensive policy and factual detail
  • Engage both the claimant and the employer in developing the action plan to facilitate the claimant’s return to work

Skills For Short Term Disability Team Leader Resume

  • Coordinate access to services and accommodations for students with disabilities, primarily students who are Deaf or Hard of Hearing
  • Work with faculty and staff to ensure an optimal learning environment is created for students for both online and on site courses
  • Knowledge of procedures for resolving disability accommodation issues
  • Regular travel 25% of the time
  • Of the job is performed in a standard office environment with minimal risk or harmful element
  • Assist with the preparation and delivery of clear and concise client-friendly communications
  • Communicate with various stakeholders (Management Committee, Life CROs, actuarial experts, mathematical experts, ACPR, internal/external auditors), and write reports destined to AXA Group and AXA entities’ Top Management

List of Typical Responsibilities For a Disability Resume


Responsibilities For Disability Services Coordinator Resume

  • Experience with planning, organizing, and coordination developing and/or administering a large community service program
  • Excellent attention to detail and meeting deadlines on tasks as assigned
  • Experience ensuring compliance with the Americans with Disabilities Act
  • Experience working with private and public sector clients
  • Experience managing multiple projects in a high-pressure work environment
  • Experience handling disability & leave claims
  • Flexible and effective at exchanging ideas and managing the creative ideas of others to improve results

Responsibilities For Disability Management Specialist Resume

  • Experience managing compliance issues with various state and federal laws that impact disability management such as ERISA, ADA, FMLA and FLSA
  • Supervision/management experience required
  • At least three years of industry related experience · Knowledge of MS Office Tools (Excel, PowerPoint)
  • Demonstrated knowledge of applicable federal and state laws, policies, regulations, and standards (e.g. Section 504 and the ADAA)
  • Understanding of Short Term and Long Term Disability plans, including an understanding of Health & Benefits practice
  • Answering a high volume of phone, email and written correspondence quickly and accurately

Responsibilities For Long Term Disability Resume

  • Demonstrating an extensive knowledge base with the ability to understand and explain difficult concepts with superior attention to detail
  • Continuing LOMA or insurance education annually
  • Training in emergency management, project management
  • Responsible for opening, sorting, receiving, and date stamping all correspondence
  • Comfortable creating and giving presentations, writing proposals and responding to RFP’s
  • Assist the Sr. Manager of Disability Services in forecasting staffing needs and recommending administrative efficiency strategies
  • Work with employers that express an interest in recruiting diverse students. Manage participation in diversity-related programming such as networking events
  • Documentation of procedures and ongoing updates assuring accuracy

Responsibilities For Disability Consultant Resume

  • Take part in developing and implementing processes
  • Compiles data onto spreadsheets regarding mail and file workload and activity and reports information to supervisor on both a recurring and ad hoc basis
  • Prepares appropriate communication to client summarizing the appeal review determination
  • Represent the employer in 1st level appeal cases during disputes
  • Assist in preparing hearings for 2nd level appeal cases
  • Determine the need for a medical evaluations or any other type of evaluation relevant to managing the case, and approve related expenditures
  • Prepare cost sharing and cost relief requests
  • Plan provisions within global payment authority of $0.00 while being mentored then $15,000.00 once released

Responsibilities For Disability Access Consultant Resume

  • Use independent judgment and critical thinking to make decisions and/or analyze data
  • Maintain accuracy of all information in cases comparing information in client databases (MA21 or other sources), with the information in multiple DES databases
  • Performs scanning functions
  • Provide monthly reporting statistics to On Site Project Director
  • ADA/504 accommodations: coordinates note taking and alternative text for qualified students in a time-sensitive manner
  • Efficient data entry and typing; timely and dependable

Responsibilities For Disability Vocational Case Manager Resume

  • Maine Transition Work Based Learning Demonstration Project
  • Monitors case processing at the Physical Evaluation Board and is responsible for coordination of legal consultation/recovery care coordinator support
  • Provide monthly reporting statistics to the On-Site Director in designated area of responsibility
  • Comfortable utilizing information technology tools
  • Proficiency with standard office computer and web applications, including Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint
  • Able to prepare formatted reports, using large amounts of raw data
  • Prepares written response to appeal request letters within the legislative timeframes

Responsibilities For Disability Management Consultant Resume

  • Monitors and tracks the number of appealed claims
  • Ensures integrity of the claim appeal process and ensures compliance with ERISA legislation
  • Extensive knowledge of ERISA regulations
  • Promote ergonomics at the design, implementation and operational stages of all work processes
  • Supports and models the Presstran operational procedures/policies, Employee Handbook and “How We Work Together”, Magna Employee’s Charter, Magna Corporate Constitution
  • Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system

Responsibilities For Short Term Disability Supervisor Resume

  • In collaboration with key stakeholders, provides leadership and direction to drive profitable and market-leading product development, implementation, and ongoing product life-cycle management activities
  • Develops the product vision & value proposition based on customer needs and input, market and competitive information
  • Provides subject matter expertise to contribute to the definition of the product strategy & road-map and enhancements for assigned products
  • Communicates product vision & strategies, develops appropriate business cases and obtains organizational buy-in and funding for development & on-going enhancements
  • Provides leadership and technical support related to product development activities and day-to-day inquiries & escalated issues from home office and field associates
  • Secures project resources and provides leadership to cross-functional areas to provide detailed business requirements & specifications for accurate product implementation & enhancements
  • Manages product-related vendor relationships to ensure effective & efficient service delivery; identifies and resolves escalated service issues
  • Reviews and evaluates marketing materials to ensure accuracy and consistency with objectives

Responsibilities For Ergonomics & Disability Management Coordinator Resume

  • In collaboration with product marketing partners, field distribution, and training, leads the creation of effective product positioning, marketing, and product launch campaigns,
  • Collects and confirms that medical and/or psychiatric data support claimant’s restrictions and limitations
  • Interpretation of students’ psycho-educational assessments to determine eligibility for accommodations and specific services; assist in acquiring additional documentation and/or clarification of submitted documentation
  • Collaborate with Associates, Managers, Insurance Company, Provincial Workers’ Compensation in returning associates to their own job, or appropriate meaningful modified work
  • Connect with worker’s compensation adjudicators, nurse advisors, and return to work specialist to ensure a safe and timely return to work
  • Provide oversite of PCG’s VA-disability standard of operations
  • Negotiates return to work with our without job accommodations via the claimants physician and employer
  • Provides consultative and proactive services that support the development and growth of MetLife’s Group Disability customers through promoting MetLife’s standard claim process and/or reviewing requests for alternatives with a focus on selling best practices
  • Accountable to complex customers with multiple product lines, unique ATP reporting needs, payroll feeds, Disease Management Integration, EAP and Workers’ Compensation programs

Responsibilities For Short Term Disability Team Leader Resume

  • Apply analytical skills to the interaction of MetLife’s products, services and systems
  • Responds promptly to elevated service issues and assists in the development of effective solutions to meet the Customers’ expectations and needs
  • Investigates, evaluates and settles Long/Short Term Disability and Life/Waiver claims, applying technical knowledge and human relations skills to effect fair and prompt resolution and communication of such cases
  • Reviews assigned insurance claims to determine if processed in accordance with contractual provisions, company practices and procedures while adhering to ERISA and compliance regulations
  • Resolves complex, severe exposure claims, using high service oriented file handling
  • Confers with attorney and legal counsel on claims requiring litigation

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