Digital Product Manager Resume Sample

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Perry Hessel
970 Marlee Heights,  Phoenix, AZ
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Work Experience


Digital Product Manager
10/2015 - PRESENT
Detroit, MI
  • Possesses ability to influence cross functional team without formal authority Uses sound and sophisticated methods to solve difficult problems with effective solutions; can see hidden problems; doesn’t stop at the first or obvious answer; able to read and interpret complex information Reviewer and Approver for all customer facing communication and content updates related to Digital products
  • Uses sound and sophisticated methods to solve difficult problems with effective solutions; can see hidden problems; doesn’t stop at the first or obvious answer; able to read and interpret complex information
  • Responsible for the product metrics (KPI’s) and use the same metrics to drive prioritization
  • Accountable for the business banking’s digital client experience on Key’s Business to Consumer (B2C) platform
  • Ensure organization is prepared to support new product features through training of support centers and development of operational procedures. Work with branch teams (e.g., Business Banking Relationship Managers to evangelize Key’s business banking digital product offers and drive usage
  • Passion for the customer’s experience
  • Establish business and pricing models, and metrics and indicators for success, to support the technology’s mission and goals
  • Experience in digital product management
Senior Digital Product Manager
03/2012 - 04/2015
New York, NY
  • Research the industry, competitor sets, and vendor offerings to inform future product recommendations. Establish business cases to support recommendations
  • Agile product management experience
  • Experience in digital product management
  • Digital industry experience for consumers
  • Experience translating business strategy and analysis into consumer products
  • Responsible for the Digital Product Management program including planning and execution of the Airgas digital properties and related platforms, and working with the Director of Web Operations on product roadmap
  • Responsible for gathering, specifying, prioritizing and documenting product requirements for mobile, Airgas.com and eMarkets platforms, including owning the documentation process (creation, communication, approval)
  • Responsible for developing and documenting functional designs for the software, gathering the appropriate approvals, and reviewing them with the software development team
Associate Digital Product Manager
07/2007 - 02/2012
Detroit, MI
  • Responsible for managing the development of site user documentation
  • Responsible for conducting and communicating company, market and competitor analysis to support program goals
  • Responsible for working with the business owners and technical teams to facilitate defect management and prioritization as well as customer technical support for the digital properties
  • Responsible for ensuring that all necessary user acceptance, performance, and post production testing is conducted and documented in accordance with Airgas test guidelines
  • Create and/or maintain relationships with web platform software vendors including coordinating necessary training with those vendors in conjunction with the Digital Channel lead
  • Strong understanding of Airgas’ business or related business
  • Strong understanding of small-to-midsized business accounting processes, and direct experience with enterprise accounting software
  • A demonstrated record inventing and launching successful products, preferably in the Accounts Payable and/or Accounts Receivable software space

Education


Brown University
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Developing a comprehensive understanding of the relevant market for Pingit; including customer needs, behaviours and competitor strategies and apply this to build a great customer experience
  • Excellent communication skills including strong analytical, verbal communication, and interpersonal skills
  • Strong verbal and written communication skills with a demonstrated experience engaging and influencing cross-functional teams
  • Strong communication (written and oral) skills and negotiation & presentation skills
  • Strong analytical and quantitative skills; experience using financial data, usage metrics and ROI calcs to drive decision-making
  • Strong business analysis, problem solving, and strategy development skills. Experience with profit/loss responsibility
  • Proven digital marketing experience with leadership and team building skills

How to write Digital Product Manager Resume

Digital Product Manager role is responsible for analytical, presentation, interpersonal, business, digital, design, customer, organizational, leadership, quantitative.
To write great resume for digital product manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Digital Product Manager Resume

The section contact information is important in your digital product manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Digital Product Manager Resume

The section work experience is an essential part of your digital product manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous digital product manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular digital product manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Digital Product Manager resume experience can include:

  • Strong influencing and stakeholder management skills as well as proven experience in managing team
  • Consulting background experience collaborating with clients on business strategy · Strong written and presentation skills
  • Applying presentation skills to demonstrate and present product messaging and specifications that deliver customer benefits
  • Demonstrate deep knowledge in development full lifecycle including demonstrated experience with RFPs, BRDs, marketing plans, and business cases
  • Proven strategy, analytical skills, problem solving ability, and meticulous attention to detail
  • Experience and proven success in translating business strategy and analysis into successful consumer experiences

Education on a Digital Product Manager Resume

Make sure to make education a priority on your digital product manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your digital product manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Digital Product Manager Resume

When listing skills on your digital product manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical digital product manager skills:

  • Strong interpersonal skills including excellent relationship management and customer service skills
  • Strong analytical, quantitative, and critical thinking skills- Creative thinker, open to idea exploration with strong problem solving abilities
  • Demonstrate UI design skills and good understanding about UX
  • Strong presentation skills and experience presenting at many levels
  • Strong and demonstrated stakeholder management skills
  • Effective time management, prioritization, and organizational skills, agile

List of Typical Experience For a Digital Product Manager Resume

1

Experience For Senior Digital Product Manager Resume

  • Exceptional analytical skills and the ability to communicate insights in a clear and effective manner with a good mix of business analysis skills
  • Effective planning, prioritising and organisational skills
  • Strong interpersonal skills; ability to forge good working relationships with key stakeholders
  • Good experience in a digital/customer experience role with a sizeable customer base, Telecomms/Media experience is not essential
  • Proven excellent presentation, communication, and negotiation skills
  • Strong problem solving skills and attention to detail required
2

Experience For Principal Digital Product Manager Resume

  • Excellent communication skills, both spoken and in writing
  • Excellent oral/written communication skills and extreme attention-to-detail
  • Demonstrated creative thinking coupled with well defined analytical and inference skills
  • Demonstrated superior relationship management skills and customer-oriented focus is critical
  • Strong interpersonal and relationship building/management skills with the ability to work with key stakeholders across a global organization
  • Experience developing Web-based software, ideally via Lean/Agile scrum methodology Passion for customers and a demonstrated focus on customer experience
  • Excellent executive-level communication and presentation skills
  • Experience presenting to all levels of the organization Experience working across disciplines (IT, Marketing, Sales, etc.) and analyzing stakeholder needs SDLC
  • Proven Marketing and/or Communications experience with a primary focus on social media, coupled with online marketing, public relations and/or advertising
3

Experience For Associate Digital Product Manager Resume

  • A strong understanding, working knowledge and appreciation for user centered design and digital user experience
  • Analytically minded with a desire to be precise with decision making and demonstrated experience using analytics to drive decisions and results
  • Proven track record of meeting the challenges of tight deadlines and prioritizing workload
  • Demonstrates understanding of web and mobile development process (prototyping, user experience design, and visual design)
  • Extensive experience of digital proposition development and delivery – including planning, user case creation, and user experience design
4

Experience For VP Digital Product Manager Resume

  • Prior experience developing and/or editing web copy
  • Strong promotion and lead generation experience including managing sales funnel from leads to analysis of ROI
  • Proven experience in optimizing landing pages, microsites and user funnels
  • Comfort in a fast-paced and often changing environment, with an inclination to solve new problems and learn new skills in order to succeed
  • Proven experience in product development & technology in a video, media or sport setting
  • Create a clear reporting framework that communicates effectively at every level of the organization.
  • Significant influencing skills
  • Proven experience driving products from concept to commercial launch in a fast paced environment
  • Prior work experience with development methodologies including Waterfall, Scrum, Agile, and/or Lean
5

Experience For Digital Product Manager, Starbucks Technology Resume

  • Proven experience developing complex business cases
  • Strong understanding/experience in modern web development and ecommerce architecture
  • Effectively work with in-house and agency creative, development, and QA teams to ensure product features are delivered according to specifications
  • Support the wireless product team in managing the backlog of requirements to deliver strong end-to-end digital experiences to our customers
  • Your experience in iteratively shipping digital products in an agile environment is combined with a strong focus on KPI driven decisions
  • Perform user experience (UX) research and prioritize recommendations based on user feedback and testing
  • Experience driving best practices and experience with online sales and conversion
6

Experience For Digital Product Manager Senior Resume

  • Experience in fast-paced organization performing as a Product Manager or Product Owner with software development experience
  • Oracle sites, content management system, Angular 2.0, HTML, CSS, front end development, any prior experience working with those groups
  • Experience developing solutions to drive user engagement, customer experience, and/or customer acquisition, especially in a digital context required
  • Superior analytical and strategic thinking skills with an attention to detail
  • And Prior experience in building modern big data technologies, Restful APIs, SDK, and frameworks for cloud based IIoT platforms
  • Superb time management skills working with tight deadlines and in a fast-paced environment
7

Experience For Digital Product Manager, Igaming Resume

  • Strong understanding of Google Play for developers console and Apple iTunes Connect. Experience with iOS and/or Android
  • Proven experience writing technical user stories in JIRA or similar tools to be used in Agile processes
  • Proven experience writing technical user stories in JIRA or similar tools
  • Strong understanding of core Internet and web technologies, platforms and systems, apps, and in-store experiences
  • Demonstrated experience in a business role where partnership with a number of stakeholders was involved
8

Experience For Digital Product Manager Subscriptions Resume

  • Understanding of and prior experience in business processes and the ability to translate business requirements into system functionality
  • Gather customer feedback to validate that the product works against stated metrics. Prioritize and deliver necessary enhancements
  • Work effectively with business and technical leaders, developers, product managers, and others to execute on a holistic product vision
  • Product Owner certification. 2- 5 years of experience managing mobile and web projects. Experience working with external teams/vendors
  • Strong digital experience including web, email, mobile and tablet
9

Experience For VP, Digital Product Manager Resume

  • Advanced organization, planning, and problem resolution skills required
  • Demonstrated experience shipping a product
  • Strong commercial acumen, benefits realisation tracking, digital product management & service development experience
  • Strong ability to prioritise requirements & features according to business need & industry trends
  • Strong knowledge of leading consumer digital experiences & services
  • Good experience in leading execution through cross functional teams in an agile delivery model
  • Good knowledge of emerging digital experiences & the IoT movement
10

Experience For Senior Digital Product Manager Mobile Apps Resume

  • Good knowledge of customer centric digital experiences
  • Experience with being an advocate for our users & synthesizing feedback into priorities
  • Experience working in a digital or related role with at least 3 years of hands-on product management or product design experience
  • Prioritize across competing priorities and juggle several work streams with multiple stakeholders
  • Proven experience working in an Agile/Scrum and Lean environment in a Product Owner role
  • Work with Design and Product to consolidate and integrate product requirements from across JPM’s wholesale businesses and prioritize investments
  • Communicates effectively with technology and business teams independently
  • Drive User Experience improvements and feature enhancements to optimize the customer experience
  • Strong understanding of digital features and technology that impact customer experience and customer contact centers

List of Typical Skills For a Digital Product Manager Resume

1

Skills For Senior Digital Product Manager Resume

  • Excellent written and verbal communication skills to effectively communicate across all organizational levels including presenting to senior level executives
  • Excellent oral and written communication skills and ability to communicate effectively with both technical and non-technical individuals
  • Excellent written and verbal communication skills; effective communicator to all levels of management
  • Strong team player with excellent collaboration skills
  • Excellent communications skills, with experience operating with stakeholders at all levels
  • Understanding of customer centric design techniques Strong level of communication skills, often at a senior level, internally and externally
  • Experience owning a Digital End-to-End Customer Experience on Mobile and a track record of delivering consumer-facing digital experiences
2

Skills For Principal Digital Product Manager Resume

  • Strong IT skills including business process mapping, project management and large databases
  • Experience working with cross-functional teams to deliver consumer experiences and/or core product platforms that power those experiences
  • User centered design, user experience and journey mapping skills
  • Broad experience defining digital content experiences (experience with mortgage products helpful)
  • Strong diplomatic and consensus building skills
  • Strong product and project management, planning and organizational skills
  • Strong analytical skills including the ability to assess market opportunity and develop business cases
  • Strong analytical and date driven decision-making skills to drive execution
  • An obsession with customer experience and making good experiences great
3

Skills For Associate Digital Product Manager Resume

  • Experience defining digital content experiences (experience with mortgage and financial services products helpful)
  • Good consensus building skills
  • Quantitative and analytical skills to demonstrate benefit realization of project and marketing initiatives
  • Excellent written, verbal and presentation communication skills with a variety of audiences including leadership, peers, internal customers and technical teams
  • Experience working in the financial services industry and experience with market data is strongly recommended
  • Strong decision making skills, with the ability to make clear judgments based on data and insight and understand the implications
4

Skills For VP Digital Product Manager Resume

  • Strong analytical and quantitative skills, with ability to use data and metrics to link product design to strategic objectives to recommendations
  • Strong project management skills are required to ensure products are delivered ontime and budget and meet regulatory requirements
  • Solid customer relation skills
  • Strong analytical skills with an ability to translate data into action
  • Strong MS Office skills, especially PowerPoint, Word and Excel
  • Excellent written and verbal presentation skills. Able to construct and present a case based on findings
5

Skills For Digital Product Manager, Starbucks Technology Resume

  • Demonstrated portfolio of user-centric digital experiences with proven, positive impacts to engagement and KPIs (2+ years)
  • Excellent communication and interpersonal skills to communicate with stakeholders
  • Proven ability to develop product roadmaps and strategies and effectively communicate recommendations to executive management
  • Strong analytical and critical thinking skills; ability to navigate through ambiguity and break down complex problems into simplified and manageable parts
  • Strong problem solving skills with the ability to quickly grasp
  • Excellent verbal and wriften communication skills
6

Skills For Digital Product Manager Senior Resume

  • Demonstrated portfolio of user - centric digital experiences with proven, positive impacts to engagement and KPIs
  • Effective written and oral communication/communication skills
  • Excellent communication skills and understanding of software development process
  • Strong communication skills - clear, available, proactive
  • Strong level of communication skills, often at a senior level, internally and externally
7

Skills For Digital Product Manager, Igaming Resume

  • Good project management, reporting and analytical skills
  • Proven Digital experience in a customer centric environment, which can demonstrate a significant role within a proposition or change function
  • Proven influential leader with soft skills
  • Leveraging industry leading tools to communicate status effectively to a large set of global stakeholders
  • Experience working as a digital product manager in a services-based environment, including experience successfully using Agile methodology
  • Experience representing the stakeholder experience in authoring and documenting business requirements and/or product requirement documents
  • Strong product management experience within eCommerce and/or web publishing and digital testing and campaign management
  • Experience working in a creative production environment; extra points for direct experience working with TV and/or digital games production teams
8

Skills For Digital Product Manager Subscriptions Resume

  • Proven experience with and understanding of digital content management systems, analytics tools, search engine optimization, and ad serving, technology
  • Digital product management experience in the financial services industry, preferably with experience shaping customer facing tools and services
  • Superior verbal and written communication skills including writing for the web and email
  • Experience in influencing and educating internal partners on digital experience to understand best practices, industry trends and innovation value
  • Experience defining/driving vision of experience programs and/or partnership based programs
9

Skills For VP, Digital Product Manager Resume

  • Service Marketing, Sales and Engineering product development process experience a good to have
  • A strong understanding of Content Management Systems (CMS) and Content Delivery Networks (CDN) and experience in deploying to such systems
  • Demonstrated experience executing digital projects, from conception to completion, and optimizing once in production
  • Experience working in an IT role that delivers customer-facing digital experiences with business teams
  • Superior strategic, analytical, critical thinking and problem solving skills
10

Skills For Senior Digital Product Manager Mobile Apps Resume

  • Experience collaborating on user experience planning with cross-functional design and development teams
  • Create a compelling and informed strategy to both grow and transform the business, ensuring Hertz ability to effectively support growth
  • Experience working with UX design, IT development, and/or marketing to build experiences that increase member satisfaction and drive business results
  • Proven experience in leading and influencing cross-functional teams
  • Demonstrated experience building product teams from scratch
  • Experience delivering apps/mobile experiences that realize business value
  • Experience in delivering digital products from concept through to market, as well as experience management products in-life
  • Experience as product owner in a mobile/ Natural Language application with understanding of the user experience

List of Typical Responsibilities For a Digital Product Manager Resume

1

Responsibilities For Senior Digital Product Manager Resume

  • Work closely with LOBs that use the specific product. Support the various LOBs requests for product enhancements or the ability to leverage the products existing capabilities- Identify product expansion opportunities within LOB's using product and penetration opportunities in LOB's not using product, as well as open space between LOBs
  • Excellent organizational skills and history of autonomously driving simultaneous initaitives to completion
  • Experience of relevant business experience, including 1 year in a digital function Or 2 or more years of experience in a digital function
  • Strong operational management skills and ability to ensure quality, timely, compliance delivery
  • Solid knowledge of ad serving and audience targeting, with a strong emphasis on ad technologies and the larger digital advertising ecosystem
  • Proven experience with analyzing data and using structured problem-solving to make decisions that uncover the next steps of a solution
  • Skilled at developing business cases and quantifying the cost/benefit of user experience enhancement projects in a Digital environment
  • Experience leading online products, user experience, content, design, or production in large corporate or health care environments
  • Strong technical experience, preferably in software engineering
2

Responsibilities For Principal Digital Product Manager Resume

  • Strong ability to establish credibility, influence and effective working relationships with peers and stakeholders
  • Prior Banking experience (ideal)
  • Experience working with a UX/CX team to create the experience from the BRD
  • Strategy and delivery experience in executing world-class digital products and/or experiences
  • Demonstrated experience working cross-functionally in a large organization
  • Demonstrated experience working closely with senior leadership
  • Relevant experience in digital product management and development or equivalent experience (preferably in consumer publishing media) required
3

Responsibilities For Associate Digital Product Manager Resume

  • Trategy and/or digital product delivery experience in executing world-class digital products and/or experiences
  • Sound time management skills, ensuring that work is produced to agreed deadlines and high standards
  • Proven Ability to use data and analytics tools to drive product planning and prioritization (Google
  • Assists in generating meaningful insights to inform experience improvements with input and guidance from more senior/experienced team members
  • Industry experience with 7+ years of relevant product management experience, 3+ years of which are related to eCommerce
  • Understanding of and appreciation for the vehicle shopping, buying, and financing experience
4

Responsibilities For VP Digital Product Manager Resume

  • Influencing and delivering in an environment with multiple stakeholders with competing priorities and timeline
  • Working knowledge of product management techniques, practices, analysis and design for building amazing digital products and experiences
  • Pulling and analysing data to support the prioritisation of design and build efforts
  • Understanding customer needs & prioritising product features / requirements to deliver commercial value early & often
  • Reviewing vendor suitability & selection for product delivery & then ensuring strong vendor performance management throughout
5

Responsibilities For Digital Product Manager, Starbucks Technology Resume

  • Understanding of user interface design methodologies and user experience (UX) testing
  • Delivering Product Requirement Documents (PRDs) with prioritized features and corresponding justification
  • Engaging and leading the digital community across the network to represent their priorities in the roadmap; and,
  • Organizing and prioritizing backlog
  • Driving agile development processes to deliver new features and functionality to ensure best in class digital customer experience
  • Supporting initiatives and customer experience from ideation to rollout of new channels and products
6

Responsibilities For Digital Product Manager Senior Resume

  • Understanding of developer experience
  • Working knowledge of Websphere Commerce and Adobe Experience Manager (AEM)
  • Developing a deep understanding of our digital experience to review and challenge existing processes
  • Bring MVPs to test markets while iterating products & experiences
  • Engineering and/or Product Management experience gained from the Hi-Tech or Telecom industry
  • Working as a team and excellent collaboration with other Group departments, external suppliers and KG departments is part of the success and a key attitude
7

Responsibilities For Digital Product Manager, Igaming Resume

  • Engineering and/or Product Management experience gained from Hi-Tech Telecom industry
  • Collaborating proactively with a number of teams to provide product vision, direction and priorities
  • Setting a vision for the future of the digital shopping experience for VCI, across brands
  • Driving consumer research and synthesizing it into relevant features and experiences
  • Maintaining strong relationships with key stakeholders to ensure product plans are aligned with objectives/plans
  • Driving the strategy and executing against the roadmap to improve the alerts & notifications customer experiences across mobile and browser channels
  • Building strong partnerships in iShares, Digital Wealth and Digital Marketing to drive strategic initiatives
  • Leading the risk and issue management process with identification, analysis, assessment, planning, prioritization and resolution
  • Manage product operations by sharing learning and customer feedback with the team, conducting effective grooming/planning sessions
8

Responsibilities For Digital Product Manager Subscriptions Resume

  • Ensures that pricing and billing are set up and working as agreed prior to launch
  • Experience with developing and executing A/B and multivariate testing strategies
  • Lead product teams to success, transcending reporting lines while generating a strong team culture
  • Strong strategic planning & expertise in defining & building out product roadmaps
  • Experience analyzing, interpreting and acting on customer data and insig
  • Experience capturing customer / user requirements, creating use cases, writing user stories
  • Product management experience in defining, developing and launching products in consumer channels (B2C) for digital products
9

Responsibilities For VP, Digital Product Manager Resume

  • Experience working with an enterprise grade chat platform product while supporting or partnering with contact center programs / operations
  • Understands and has experience in the complete SDLC and Scrum/Agile development, including writing business requirements and drafting business cases
  • Experience working with complex product hierarchies and navigating the resulting taxonomy of the website
  • Strong command of research / testing methodologies, including quantitative, qualitative, multivariate, A / B methods, audience testing, etc
  • Experience in building and leading online products and programs that deliver significant marketing, sales and service contribution
  • Experience working directly with consumer facing digital products, including websites or mobile applications
  • Experience developing and implementing testing roadmaps, frameworks, and governance at an enterprise level
10

Responsibilities For Senior Digital Product Manager Mobile Apps Resume

  • Experience working with clients (managing expectations, managing delivery dates)
  • Experience working with multi - disciplinary teams comprising product managers, project managers, marketers, IT teams and engineering
  • Experience in the automotive mobility sector and understanding of existing and emerging products
  • Experience in gathering and transforming business needs into product requirements and developing actionable product roadmap
  • Experience conducting user research, writing test script and analyzing the outcome of the test results
  • Optimise our digital experience whilst putting the customer first and using data and analytics, SEO optimisation, personalisation and multi-variant testing
  • 1 Experience with the Channel Products, including e-banking, host-to-host connection, electronic advice, etc. Familiar with Cash/Trade Management business

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