Devops Support Resume Sample

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Abby Schmidt
38741 Kuvalis Divide,  Chicago, IL
+1 (555) 753 4178

Work Experience

Platform Devops Support Specialist / Engineer
08/2016 - PRESENT
Philadelphia, PA
  • Automate infrastructure and application deployment for Rackspace customers on AWS and Rackspace infrastructure
  • Architect and Develop full stack solutions, from whiteboard to green SLA’s
  • Ensure timely resolution of all production issues, meeting or exceeding SLA’s
  • Provide technical support for the company’s customers
  • Provide hands on application support for daily operations, including data and process integrity, configuration, user administration, reporting (data pulls) and optimization
  • Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users. Analyze data inaccuracies and work with IT team members and business stakeholders to correct the data
  • Collaborate with IT units and business stakeholders to fully understand the business processes and requirements supported by the applications. Work with business stakeholders to determine business process improvements and optimization of the CI and DevOps environment
Devops Support Engineer
07/2011 - 04/2016
Houston, TX
  • Maintain documentation and provide knowledge transfer for other system support analysts. Prepare and facilitate training sessions where required. Evaluate gaps in process and operational support documentation and implement plan to address the missing information
  • Provide application expertise to assist with identifying business and technical requirements for project activities. Identify and raise risks as they relate to the application or business processes around the application. Identify and communicate support requirements and lead the transition of support activities from project to production
  • Demonstrate a strong understanding of retail applications and business processes related to Point of Sale and Payment Channels
  • Act as incident and problem coordinator where required. Facilitate regular meetings and working sessions with IT team members and different business units to address on-going issues that require further understanding or analysis
  • Participate in an on-call rotation to provide after hours support for our key business applications
  • Experience in a large software Release, QA, Continuous Integration, or DevOps environment
  • Working knowledge of GIT, JIRA, Ansible, Bamboo, MySQL, MariaDB is desired
Devops & Support Engineer
09/2007 - 01/2011
Philadelphia, PA
  • Implement best practices for CI/CD across the organization and provide feedback into their development and improvement
  • Creates service request tickets and change tickets to specify the build of the IaaS across all configuration management environments
  • Contributes to the development of new engineering patterns with the DevOps architect, application development teams and systems engineering
  • Helps transform internal teams through build and deployment automation
  • Works as a member of the technical team to develop a world class Continuous Delivery Practice
  • Works with development team, team leadership and architects; maintains and deploys internal build and releases
  • Helps develop automation to quickly and rapidly deploy instances from hardened images
  • Supports application deployments, building new systems and upgrading and patching existing ones


Washington Adventist University
2001 - 2006
Engineer's Degree in Computer Science

Professional Skills

  • Strong skills in multi-tasking day-to-day activities and effectively identifying issues in a variety of hardware and
  • Proven experience in a demanding service oriented, computing environment
  • A person who would like to use his/her skills to work with fast growing omni-channel e-commerce platform
  • Ninja level Windows skills
  • Managing and maintaining digital solutions continue to operate and deliver customer expectations
  • Strong knowledge of operating system scripting and commands for Windows including PowerShell
  • O Passionate about providing high quality customer experiences and learning new technologies

How to write Devops Support Resume

Devops Support role is responsible for software, windows, retail, training, integration, auditing, security, trading, architecture, reporting.
To write great resume for devops support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Devops Support Resume

The section contact information is important in your devops support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Devops Support Resume

The section work experience is an essential part of your devops support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous devops support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular devops support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Devops Support resume experience can include:

  • Innovate together with technology experts how machine learning can automate and prioritize routine decision making processes
  • Have a good understanding of Linux and networking protocols such as HTTP, DNS, TLS
  • Experience working with all teams in an organization: Development, Operations, QA, Management, etc
  • Work with support, operations and engineering team to deliver a great customer experience
  • 3 – 5 years’ experience working in a similar role
  • Experience in support engineering or DevOps team roles

Education on a Devops Support Resume

Make sure to make education a priority on your devops support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your devops support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Devops Support Resume

When listing skills on your devops support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical devops support skills:

  • Experience using and managing Jenkins
  • Works with team members to help prioritize new features for ongoing sprints and user stories that detail defects, and issues related to our platform
  • O High level of demonstrable experience in supporting Linux and Windows environments with Wintel/RedHat/Oracle Linux
  • Demonstrated ability to work on several competing requests at one time and manage concurrent tasks with minimal direction
  • Excellent understanding of the Linux platform
  • Strong knowledge of the Linux operating system (Ubuntu)

List of Typical Experience For a Devops Support Resume


Experience For Devops Support Engineer Resume

  • Experience within a relevant technical position
  • Define service content and best practice documentation based on experiences from customer system analysis
  • Help customers to ensure optimal continuous integration and delivery approach by empowering them with knowledge of best practice
  • Contributes to the creation of system support documents such as run books
  • Use of build languages such as Ant, Maven, and MSBuild
  • Use of data center automation tools such as Puppet, Chef, and GIT
  • Manage build file storage

Experience For Markets Execution Devops Support Resume

  • Perform monthly maintenance of the build/code review systems
  • Support official (release) builds
  • Assist developers with Git/build/system issues
  • Automate processes where possible
  • Develop, support, and document automated build and configuration management processes
  • Ensure 24x7 availability of service offerings
  • Weekend on-call rotation for escalation services

Experience For Devops & Support Engineer Resume

  • Contribute to support in a senior / expert role
  • Contribute to release & support automation
  • Train and support junior staff
  • Support delivery of Services both onsite and remote
  • Work together with technology experts to improve service content
  • Escalate issues when required

Experience For Devops Support Analyst Resume

  • Manage staff communications for issue resolution
  • Communicate platform issues and solutions
  • Support and monitor firm's internal systems
  • Collaborate with technical support engineers
  • Work with QA and development teams to develop efficient software packages and build best practices

Experience For Platform Devops Support Specialist / Engineer Resume

  • Design and implement automated workflow solutions for software deployment
  • Document and create new wiki/knowledge base
  • Work with vendors and application owners
  • Standardize runtime tools (data archive processes, process start/stops, logfiles)
  • Travel required: 0-10%
  • Automate all things
  • DevOps Engineer II

List of Typical Skills For a Devops Support Resume


Skills For Devops Support Engineer Resume

  • Experience working in a highly secure multi-tiered environment
  • Solid understanding of Git and Gerrit
  • Competent in Java or Javascript programming language – desirable with experience of at least 1 other programme language (e.g. .NET)
  • Dev Ops Support experience
  • Experience with server virtualization technologies (VMware, KVM, RHEV)
  • Experience in web, Internet or mobile technologies with knolwege of Agile principles and QA methodologies
  • B.S. in Computer Science/CIS or equivalent work experience

Skills For Markets Execution Devops Support Resume

  • Experience with DevOps tools; JIRA, Confluence, Stash, Jenkins/GO, RunDeck and Ansible
  • Integrity, excellent team player, self-motivated, passionate and drive for long-term commitment
  • More than 5 years of experience in
  • Hands on Configuration Management experience
  • Experience with Drupal and Acquia
  • Experience
  • Experience as an infrastructure support engineer
  • Experience with DevOps, Linux, Python and SQL

Skills For Devops & Support Engineer Resume

  • End-to-end experience with SDLC
  • Experience with financial technologies is an advantage
  • Experience with continuous integration practices and tools
  • Experience in large corporate networks
  • Windows system administration experience (2008 R2, 2012 R2)

Skills For Devops Support Analyst Resume

  • Proven ability to work well in team environment
  • Proven ability to multi-task and triage multiple simultaneous issues
  • Proven ability to quickly adapt to change
  • Develop automation and orchestration capabilities which allow us to operate at scale
  • Attending and developing PA’s industry-leading Engineering Bootcamp
  • Communicate with all groups regarding data modeling and architecture processes

Skills For Platform Devops Support Specialist / Engineer Resume

  • Proficiency in one or more general purpose programming languages SQL, Java, JavaScript, Bash scripting : expertise in at least two
  • Familiar with scripting and/or modern programming languages
  • Monitor Jenkins job, including triaging build failures
  • Monitor helpdesk and support emails, responding or redirecting to proper owners
  • Understand web platforms and be able to explain concepts like load balancing, external vs. internal IP addresses, access
  • Develops a deep understanding of tie-ins with other systems and platforms
  • High aptitude for learning and not afraid to work hard
  • The remaining are highly desirable but not required

Skills For Senior Devops Support Engineer Resume

  • O Own and drive to satisfaction on customer issues via chat, ticketing and phone calls
  • Would like to gain a deeper understanding of AWS S3 services, capabilities, and functionality
  • Are interested in creating tools and automation that enable engineers to be as “hands-off” as possible
  • Proficient in shell (bash) scripting and Python
  • Ansible, Terraform, Docker and Jenkins
  • Implement solutions in Ansible, Terraform, Docker, Jenkins, and Python
  • Use source control systems and collaboration tools to share ideas and document information about tools, scripts and
  • Supporting our clients to deliver great software and build technical capability through in-depth knowledge of the latest tools, technologies and evolving methodologies

Skills For Docal Devops Support Resume

  • Wider involvement across PA’s Tech capability, which includes IoT and our Innovation Lab
  • Participates in all technical aspects of platform configuration and its automation
  • Works closely with product owners on feature sets that impact our platform
  • SAP offers a comprehensive medical, dental benefits package, as well as retirement plan benefits
  • Business address is: 4120 Yonge Street, Suite 600, Toronto, ON Canada M2P 2B8

Skills For Database Devops Support Engineer Resume

  • Familiarity with multiple logging formats including but not limited to windows event logs, along with monitoring, auditing and analysis tools like Splunk, SolarWinds and Idra
  • Experience with Continuous Integration and its impact on customer support
  • Work independently, and perform tasks of moderate to high complexity, which requires knowledge of technical and business environments
  • Awareness and exposure to systems development practices and methodologies, namely Agile
  • Highly collaborative individual with a “get it done” approach
  • Troubleshoot application deployments, recreate customer issues, build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Technical with 5+ Years IT experience field of study required

Skills For AWS Devops Support Engineer Linux Resume

  • Build and maintain CloudFormation templates, Chef cookbooks and shell scripts to automate and deploy AWS resources and configuration changes
  • Position based in Seattle, WA
  • Other Education / Certifications
  • Knowledge of EC2, RDSS3
  • Regularly seek simple ways to approach complex issue or processes
  • Experience and capability in supporting and operating cloud-based solutions, including machine instance sizing, monitoring, configurations, and automated approaches

Skills For Platform Devops Support Resume

  • Experience in operating in an DevOps environment, including responding to and resolving incidents – with directions from more experienced members of the team, if required
  • Join the ops team for trading groups
  • Some understanding of protocols/technologies like HTTP/S, SSL, LDAP, .Net, JSON, SQL, HTML, XML
  • Monitor critical build and code review systems including Jenkins and Gerrit
  • Develop and maintain monitoring and maintenance scripts
  • Develop and maintain system monitoring dashboard
  • Manage code signing service

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