Designer Trainer Resume Sample

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Work Experience


Senior Instructional Designer & Trainer
12/2016 - PRESENT
Dallas, TX
  • Maintain, design, develop, deliver and evaluate online and in-person course content for the help Center and Business Intelligence
  • Deliver in-person training to the Help Center agents and Business Intelligence users as requested by stakeholders
  • Apply adult learning theory with instructional design methodology
  • Remain abreast of technology directions, initiatives and trends within scope of expertise to provide ideas, guidance and recommendations
  • Develop and deliver training on technical systems to non-technical, functional users
  • Assess the quality of training materials and class experience to continually enhance user adoption and understanding
  • Coordinate and manage the training needs from a variety of stakeholders across ASU
Instructional Designer / Trainer
09/2013 - 06/2016
Los Angeles, CA
  • Experience within at least one of the following areas: training, quality and knowledge or education with a Customer Service and Call Center environment
  • Experience and proficiency in Captivate, Adobe Connect or Articulate with strong PC skills and expertise in MS Office, Adobe eLearning Suite (Captivate, Photoshop, Audition), and video and audio editing tools
  • Experience in developing and delivering sales training materials and communications that support the sale of company products/services
  • Experience in writing course designs, developing curriculum, course materials, and similar educational materials
  • Understanding of computer-based training program development and deployment, LMS, needs assessment, and instructional design
  • Have strong platform delivery skills to include classroom management and be proficient in adult learning methodologies
  • Manage competing priorities, and work on simultaneous projects and tasks in a fast-paced, ever changing environment
  • Strategic thinking and implementation of ideas, solutions, projects
  • Manage up and across all business units
Instructional Designer, Trainer
11/2010 - 08/2013
Houston, TX
  • Experience within at least one of the following areas: training, quality and knowledge or education with a Customer Service and Call Center environment
  • Stand, kneel, walk and reach
  • Operate a computer keyboard, mouse, power tools, and to handle other computer components, requiring dexterity of hands and fingers
  • Inspect cables in floors and ceilings
  • Lift and transport moderately heavy objects, such as computers and peripherals
  • Push, pull and/or move up to 50 pounds
  • Write type and use phone system

Education


The University of Kansas
2005 - 2009
Bachelor's Degree in Instructional Design

Professional Skills


  • Demonstrated project management skills and ability to collaborate across departments and campuses, multi-task and prioritize
  • Strong interpersonal skills and ability to interact effectively with a diverse group of administrators, faculty and staff
  • Camtasia skills – At a min, intermediate skills in this tool with operational ability able to create and publish materials
  • Proven working experience in instructional design and with instructional technology with excellent knowledge of adult learning techniques
  • Effectively manages problems/conflicts.- Analytical and critical thinking skills
  • Strong conceptual skills and a good understanding of all technical aspects of instructional design
  • Demonstrated knowledge of instructional design theory, adult learning principles, and instructor-led delivery skills required

How to write Designer Trainer Resume

Designer Trainer role is responsible for training, design, learning, customer, video, education, leadership, editing, adobe, materials.
To write great resume for designer trainer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Designer Trainer Resume

The section contact information is important in your designer trainer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Designer Trainer Resume

The section work experience is an essential part of your designer trainer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous designer trainer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular designer trainer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Designer Trainer resume experience can include:

  • Responsible for the design, development, and delivery of product training for both end users and technical resources primarily focusing on new products, technology enhancements, system conversions, and process, policy and procedure changes
  • Responsible for validating that all technical training documentation, procedure and policy documentation, help desk guides, call scripts, and run books are developed in adherence to ADCS standards
  • Demonstrated resilience in dealing effectively with pressure, remaining optimistic and persistent even under adversity, and recovering quickly from setbacks
  • Strong leadership, team building and customer relationship skills
  • Demonstrates ability in applying adult learning theory, with demonstrated working knowledge of instructional design
  • Plan and manage time effectively to meet project deadlines

Education on a Designer Trainer Resume

Make sure to make education a priority on your designer trainer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your designer trainer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Designer Trainer Resume

When listing skills on your designer trainer resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical designer trainer skills:

  • Strong analytical skills with demonstrated ability to transform data into actionable information
  • Excellent interpersonal, verbal and written communication, and presentation skills
  • Strong Project mgmt. skills with ability to handle either technical or non-technical projects from initiation through delivery
  • Strong follow-through and relationship management skills
  • Excellent English language skills. Other languages beneficial
  • Strong personal skills to support organizational awareness & participation

List of Typical Experience For a Designer Trainer Resume

1

Experience For Instructional Designer / Trainer Resume

  • Excellent writing skills and experience developing attainable, appropriate learning objectives, and pre- and post-assessments
  • Working knowledge of audio and video editing skills tools such as Camtasia, Adobe Audition and Adobe Premiere Pro
  • Demonstrated experience in presenting complex topics, ensuring maximum learner comprehension, to both technical and non-technical audiences alike
  • Facilitate half-day and multi-day programs that incorporate onboarding, professional skills development and leadership training
  • Deliver training to new and existing field sales team members covering the following pillars: processes, selling skills, and sales enablement tools (CRM, etc.)
2

Experience For Instructional Designer & Trainer Resume

  • Design, develop and deliver effective web-based and in-person learning experiences that support the company’s Sales onboarding and training programs
  • Experience developing and conducting live instructor-led training for professional and leadership audiences
  • Experience using LMS and multimedia authoring tools to develop online learning modules
  • Coordinate with department supervisors and managers to develop training priorities and training schedules
  • Successful instructional design experience, including technology focused learning
  • Demonstrated knowledge of curriculum development, instructional-systems design methodologies, adult learning theory and application and eLearning concepts
  • Experience in field sales training
  • Be a leader on self-serve best practices with a strong interest in training a variety of teams and functions
3

Experience For Instructional Designer, Trainer Resume

  • Demonstrated proficiency of multimedia technology and authoring tools such as Captivate, Articulate Storyline, and Video Scribe
  • Responsible for incorporating technical training information from 3rd party vendors into overall ADCS training materials and curriculum
  • Responsible for creating and maintaining curriculum and training materials for instructor-led training including instructor guides, participant guides, presentations, etc
  • Facilitating the design and delivery of training/learning solutions
  • Responsible for administering course evaluations, attendance records, and training reports
  • Maintain all required documentation including training records and certifications, in both written and electronic form
4

Experience For Senior Instructional Designer & Trainer Resume

  • Design and develop post-training materials for managers and attendees to facilitate improved application of learning
  • Proficient in the use of virtual training software
  • Utilize Adobe Captivate or Adobe Presenter software in the development of learning material
  • Virtual New Hire Training up to 60% of time
  • Create job aids, WBTs, workbooks, and other classroom training materials
5

Experience For Program Designer & Trainer Resume

  • Property and Casualty license or ability to acquire within 90 days of hire
  • Life license or ability to acquire within 90 days of hire
  • Create knowledge checks, assessments based on Kirkpatrick’s levels of evaluation
  • Promote and improve adoption/integration of Quality Matters as the university’s quality standard
  • Designing and building interactive instructor-led learning experiences using a variety of training methods and reinforcement strategies (e.g., case studies, stories, small group activities, games, simulations, etc.). Creating trainers’ guides, participant materials, visuals, job aids, etc. and facilitate sessions
  • Work effectively with employees at all levels within an organization
  • Build and sustain a thriving ABC Sales University curriculum – from a Sales Executive’s first day of on boarding, to their first several years of development, and ultimately, through increasing levels of responsibility in the Sales organization
  • Interview Subject Matter Experts (SME) to determine business-specific aspects of systems and work with SME’s to design training programs, including learning objectives, handouts, job aids, user manuals, corporate communications and resource materials that are pertinent to training being delivered
6

Experience For Healthcare Instructional Designer & Trainer Resume

  • Train both current and new employees in general department orientation and specific job requirements utilizing standard work documents, including operator certification and re-certification
  • Create & revise training materials using a variety of sources including, but not limited to job task lists, job related information; and operator and engineer input
  • Ensure accuracy of training and other documentation and obtain department approval as needed
  • Analyze, design, develop, and evaluate functional, technical, or skills training with the goal of improving learning performance, task efficiency and effectiveness
  • Consult with SMEs, business leaders, and associates across all levels of the organization to provide course content and training curriculum that align with organizational goals and training needs
7

Experience For Sharepoint Designer / Trainer Resume

  • Create engaging learning solutions and compelling content for classroom, virtual, Web-based (eLearning), job aids, synchronous and asynchronous training interventions
  • Develop interactive coursework for learners with different learning styles while varying the frequency, importance, difficulty and complexity of materials as needed
  • Apply tested instructional design and adult learning theories to create compelling content and devise creative learning solutions for a variety of learning delivery mechanisms, including but not limited to classroom, virtual, and web-based (eLearning) training for learners across the organization
  • Provide service excellence for our internal and external customers by instituting processes including “best practices” involved in optimizing the team member and student experience across the University while achieving overall University objectives
  • Ensure learning efficacy and continuous improvement through the use of industry standard evaluation methods (such as Kirkpatrick’s levels of evaluations) to quantify reaction, learning, application, and impact of programs and materials
  • Facilitate knowledge through the use of activities that enhance the learning process, e.g. role playing, simulations, team exercises, group discussions, videos, and lectures
  • Maintain knowledge of instructional technologies by attending workshops; reviewing professional publications; establishing personal networks and participating in professional societies
  • Use and facilitate online communications, including chat rooms, video conferencing and other technology based communication media
8

Experience For Technical Instructional Designer / Trainer Resume

  • Analyzes training needs, makes recommendations and develop training programs including skill development exercises. Utilizes best in class instructional design practices, develops meaningful, relevant, classroom-ready content. These efforts include the creation and deployment of both training lessons and instructional materials
  • Establishes learning objectives, gains approval of annual curriculum, identifies best practices and measures results
  • Provides regular feedback, evaluates and reports to leadership on training progress, roadblocks, and materials
  • Promotes knowledge sharing and efficient use of technology accessing relevant documentation, making communications accessible to employees via Confluence, TMS and other intranet tools. Works closely with Organizational Effectiveness to deliver accessible trainings
  • Works with the Leadership and Program Managers to design and deliver training on Government Programs and Services, initially focused on topical programs and established workflows. The intent is to improve the training experience that reinforces existing business processes relating the employee classroom training experience product support
  • Meets with key corporate customers and follows-up independently to gain an understanding of and respond to training requests by developing supportive training materials
  • Builds new and inventive means for training delivery and comprehension. Utilizing technology and multimedia as tools to enhance instruction, quality and accuracy of training programs. This includes but is not limited to: instructor led training, the creation of user guides, and job aids and quizzes
9

Experience For Senior Instructional Designer / Trainer Resume

  • Validates that review exercises remain relevant, measures the retention of both new and tenured staff to materials delivered. Provides feedback to management regarding needed/desired process improvements and content gaps. This includes changes required to method or procedures
  • Designs, develops, implements and delivers training programs by; demonstrating effective quality methods and skills in training and evaluations.Revises and rewrites existing materials to reflect nuances or enhancements to internal processes
  • Develops and delivers new hire training programs. Delivers new hire and other continuing education training designed for Medicare Programs Operations staff; monitors employee progress throughout the duration the training. Assists in the establishment and maintenance of new hire training, tracking milestones and providing assessments
  • Effectively manages the site as it pertains to search engines, communities, and partner sites
  • Researches and recommends web-based marketing programs that support the overall marketing strategy
  • Develops and maintains the corporate e-business assets including strategy and direction of various initiatives
  • Designs and creates corporate collateral, including corporate brochures, data sheets, images/diagrams, and presentation components as needed
  • Manages and directs e-business initiatives
  • Manages access rights for content owners on the external website and intranet site
10

Experience For Designer Trainer Resume

  • Acts as project manager for web-based application development as needed
  • Translates business objectives/messages into visual concepts and solutions for use in print and digital formats to build understanding across audiences and to enhance corporate brands
  • Designs and develops process documentation, help files, and other training materials for key stakeholder groups
  • Maintains a working knowledge of Web standards and best practices
  • Developing training curricula, materials, and programs (including classroom training, online training, and other technologies) to meet specific training/learning solutions needs
  • Consulting with business line and corporate partners to develop business line and/or corporate-wide training/learning solutions initiatives designed to support critical business objectives
  • Design & develop engaging learning activities and compelling course content that enhances retention and transfer
  • Develop and improve training using Training Within Standards concepts and best practices
  • Keep current with training and development research: learning theory, motivation theory, and new materials, methods, and techniques

List of Typical Skills For a Designer Trainer Resume

1

Skills For Instructional Designer / Trainer Resume

  • Demonstrated experience in presenting complex topics, ensuring maximum learner comprehension
  • Great written, editing, and formatting skills within Word/PowerPoint/Outlook are mandatory
  • Forward thinking and is able to work effectively in a variety of situations, seeks improvements and looks to the future
  • Above average skills working in Microsoft PowerPoint, Excel and Word
  • Proven ability to conduct assessments to identify, develop / design, and implement effective training programs
  • Visual design and storyboarding skills
  • Experience in establishing effective partnerships within and outside of the organization
2

Skills For Instructional Designer & Trainer Resume

  • Advanced keyboarding skills, ability to use camera and download photos into documents
  • Prior experience in the development of function or organization-wide training strategies required
  • Experience with Learning innovations: Interest in the user experience, the modern learner, evolution of our offerings
  • Experience in Instructional Design and Training experience for an enterprise organization
  • Possess knowledge of or skills needed to setup the classroom environment for training purposes
  • Demonstrated Course Instruction experience
  • Effectively plan, organize and monitor projects and tasks to meet deadlines
  • Basic skills in MS Office Suite, Snag It
3

Skills For Instructional Designer, Trainer Resume

  • Identifying audiences, messages, timing, and methods of effective communication related to course rollout and project deployment
  • Experience in instructional design methods and training techniques including curriculum design principles, learning theory and blended learning strategies
  • Experience collaborating, building relationships, and influencing others in a virtual team environment and across organizations globally
  • Has experience generating Job Instructions using Training Within Industries standards and 3M DACUM processes
  • Experience developing and delivering training
  • Experience with Learning path development and certification/assessment exam building (design quizzes/assessments to increase learning and retention)
  • Collaborates with training colleagues to ensure training material is current and effective, when applicable
4

Skills For Senior Instructional Designer & Trainer Resume

  • Instructional design experience including technology focused learning
  • Three to five years of adult learning/training or instructional design experience
  • Experience in instructional development, adult learning theory, technical writing
  • Experience professionally facilitating training programs for small and large audiences
  • Experience applying instructional design methods and creating instructionally sound material
  • Experience developing training for software conversions
  • Proven ability to facilitate small and large group training sessions across various roles and levels
  • Experience in tech support or training in a call center environment
5

Skills For Program Designer & Trainer Resume

  • Experience in a training role
  • Experience managing a team of 2 or more
  • Proven track record of success in training, instruction and guidence
  • Experience with curriculum development, deployment, and delivery of customer and/or employee training
  • Experience with course development software and any Learning Management System
  • Nice to have: experience working on a Dynamics 365 project
  • Demonstrated ability to learn new software through hands-on process and experimentation
  • Drive against a deadline and get the job done – on time and with good quality
  • Effective communicator across all audiences
6

Skills For Healthcare Instructional Designer & Trainer Resume

  • Experience in training delivery and instructional design
  • Experience working with off-site units
  • 3 yrs related experience,
  • Experience in instructional design work
  • Implement good project management practices for all deliverables of content development
  • Experience focused on instructional design and project management
  • Experience in the insurance, reinsurance or financial services industry
7

Skills For Sharepoint Designer / Trainer Resume

  • Defining instructional, learning, or performance objectives, collaborating with stakeholders at all levels when necessary
  • Facilitating meetings, delivering classroom instruction, providing consultation with customers on an as-needed basis
  • Teaching, coaching, leading others
  • Conducting needs assessments and strategic learning assessments
  • Producing training materials based on needs assessments to be deployed across the University
  • Managing training and instructional design aspects of deployment of projects and products
  • Providing analytics and metrics on departmental output of deliverables
  • Working with internal executives and partners to execute content-creation-roadmap based on market demand and new product releases
  • Working knowledge of company operations and technology
8

Skills For Technical Instructional Designer / Trainer Resume

  • Activities are primarily performed in a regular, climate controlled office setting subject to extended periods of sitting, standing, walking
  • Perform work requiring the background to comprehend highly specialized manufacturing processes, as well as provide training within the assigned department
  • Mental application required for analyzing and planning complex work methods and for articulating those methods clearly and unambiguously
  • Familiarity with content formats such as self-paced learning, guided learning, live events
  • Microsoft Office Suite Word Processing software and PowerPoint
  • Tracks procedure, workflow, manuals and training materials to ensure that the most recent version is distributed
  • Collaborates with Director to assess training needs of staff throughout the organization to include; needs analyses, assessments, surveys, and evaluations
  • Deliver in-person workshops ranging from 1 – 4 hours daily, as needed
  • Use office equipment including a laptop computer
9

Skills For Senior Instructional Designer / Trainer Resume

  • Lift objects of varying weights up to 20 pounds
  • Adapt rapidly to new information, changing conditions or unexpected obstacles, with an openness to change and new information
  • Proficient in following software: Microsoft Office Word, Excel, PowerPoint, Outlook and Adobe Captivate
  • Reason through complex systems and problems, plan solutions and direct the training of department employees
  • Process documentation, task analysis, learning materials, job aids
10

Skills For Designer Trainer Resume

  • Provide tracking data on team and hours aligned with each project to the L&D, SME
  • Partner with subject-matter- experts (SMEs) to extract needed information for custom training projects
  • Proficient in following software: Microsoft Office Project, SharePoint, Adobe Illustrator, Dreamweaver, Camtasia, SAP, SAP SuccessFactors, Blackboard
  • Combination of 6+ years instructional design and/or training content development required
  • Self-starter as well as the ability to work in a deadline driven, high pressure environment
  • Develop and execute against project plan which involve cross LOB teams
  • Understands Oracle Support systems, tools, and processes
  • Designs, develops, implements, and facilitates training programs based on care management training initiatives to include systems training, operational updates, and staff development
  • Translates and edits technical information into user documentation and produces finalized professional documents by integrating documentation provided by various parties or interacting with software application via testing

List of Typical Responsibilities For a Designer Trainer Resume

1

Responsibilities For Instructional Designer / Trainer Resume

  • Proven ability to conduct assessments to identify, develop, design, and implement effective training programs
  • Coordinates with department supervisor and plant training analyst to develop training priorities and training schedules
  • Assist in evaluating department training for effectiveness and efficiency
  • Review of current training strategies and recommended changes to increase effectiveness and engagement
  • Proven ability to facilitate small and large group training sessions across various roles, levels, and mediums
  • Comprehend technical equipment operation and the talent to convert that knowledge into effective written instruction
  • Experience as an instructional designer and course facilitator
  • Determine the most effective delivery methods and evaluate outcomes and adjust as needed
2

Responsibilities For Instructional Designer & Trainer Resume

  • Produce quality training/content deliverables such as curriculum development, eLearning, communication, presentations and assessments
  • Maintain training materials to the plant standards using standardized work processes
  • Adapt training/presentation methods to various learning styles
  • Update department managers and supervisors of changes occurring in training and certification policies, procedures, and methodologies
  • Comfortable receiving and giving constructive feedback
3

Responsibilities For Instructional Designer, Trainer Resume

  • Develop and maintain e-learning content that includes live video capture, production, editing, and evaluation
  • Identify and source training materials and supporting content from organizational partners and third-party resources
  • Design and develop Global Customer Support organization learning and proactive program content for internal and external audiences
  • Manage development and creation of learning modules, live web-based training sessions, training guides, learning paths, and supporting materials following Oracle’s instructional design process
  • Create content based on input from Oracle subject matter experts across LOBs, other written material, and/or previous training courses
  • Utilize strong interpersonal, written and visual communication skills to bring together text, images, video and audio to communicate and educate internal and external audiences on new training materials
  • Manage all aspects of a training/proactive program event to ensure success, e.g., scheduling, creating the training materials, providing live instruction, complete recording and sending follow up communication, etc
4

Responsibilities For Senior Instructional Designer & Trainer Resume

  • Teach new material, deliver new offerings and services, and/or implement new My Oracle Support and Proactive Program modules with minimal preparation time and guidance
  • Continually review course content to ensure accuracy and incorporate feedback from reviews and training events into subsequent versions
  • Learn new services, technology, and internal processes to support training and proactive program deliverables
  • Identify opportunities and deliver results for business optimization and innovation in Training and Proactive programs
  • Collaborate with subject matter experts to identify audience’s training needs, create instructional goals and content that matches, by applying tested instructional design theories, practice, and methods
5

Responsibilities For Program Designer & Trainer Resume

  • Create visual aids (audio, video, simulations, e-learning modules, role plays, games, tests, etc)
  • Design and execute best-practice methodologies to deliver best-in-class training and performance analysis
  • Ensure accuracy, timeliness and usability of training material for all audiences
  • Assess return on investment of any training or development requests
  • Develop and oversee testing and evaluation procedures
6

Responsibilities For Healthcare Instructional Designer & Trainer Resume

  • Perform routine layered audits of controlled documents to maintain continuity of access. i.e. expiring, out of revision, non-standard documents
  • Maintain/organize training records and internal files for audits/documentation
  • Maintain, retain and file master copy of training documents
  • Create, audit and review process and department documentation for training accuracy and understandability
  • Coordinate existing documentation changes and updates
  • Independently conduct research to become a subject matter expert on information to be included in training
  • Analyzes content, target audience, job tasks, and learner environment to identify appropriate instructional strategies and define learning objectives
7

Responsibilities For Sharepoint Designer / Trainer Resume

  • Design, develop and maintain new instructor-led training programs
  • Work in a challenging and fast paced, collaborative environment
  • Partner with knowledge creators on the Contact Center team
  • Be the designated back-up for another Designer Trainers responsibility
  • Lead DACUM (Develop-A-Curriculum) projects and activities
  • Train new employees in general department orientation, on-the-job training requirements and specific job requirements, to include the use of controlled documentation and record keeping systems
  • Compile notes from SME / Engineer to prepare SOP’s and other production documents
  • Update controlled documentation in electronic and hardcopies on the floor / retrieve and destroy obsolete documents
8

Responsibilities For Technical Instructional Designer / Trainer Resume

  • Process and track documents while in approval cycle
  • Accurately and efficiently use the computer keyboard
  • Utilize various software packages such as LSO, e-Matrix, Microsoft Office, etc
  • Print and distribute certification file cert forms
  • Create training materials by creating job task lists; compiling job-related information; obtaining operator, engineer, and maintenance input; writing training objectives; listing required tools & materials; designing & detailing job illustrations
  • Create certification documentation by identifying job tasks for checklist; writing certification objectives; writing job performance checklists, both written and demonstrated
  • Interface with all levels and across functions within the organization
9

Responsibilities For Senior Instructional Designer / Trainer Resume

  • Design and develop instructional content for both internal and external audiences, including: help articles, standard processes, announcements, videos, walkthroughs, instructor guides, handouts, courses, and e-learnings
  • Deliver instructional content across multiple channels, including: customer-facing help center, internal knowledge base, WalkMe, in-classroom instruction, self-paced learning, and virtual training sessions
  • Excellent presentation, written and oral communication, and interpersonal skills
  • Determine the most effective delivery methods and evaluate outcomes to adjust instruction as needed
  • Experience delivering training using web and video technology to a mixed audience (in person and remote)
  • Deliver a consistent and cohesive voice across all of Demandforce content and documentation, including defining content structure, taxonomy and style
10

Responsibilities For Designer Trainer Resume

  • Analyze data and work closely with multiple teams to identify content gaps, improvement areas, and training needs, in order to design and deliver content to close gaps quickly and completely
  • Interact with Product Managers, Product Engineers, Subject Matter Experts, and other internal resources on content for new or updated product releases
  • Facilitate training sessions using prepared lesson plans and a variety of instructional methods: classroom lectures, group discussions, hands-on activities, role play, and video conferencing with remote participants
  • Evaluate success on various methods and refine future training sessions to improve retention, adoption, and application of learning
  • Become a subject-matter expert in Demandforce client facing content, product offerings, Demandforce training processes, and other support materials to be an expert resource for Internal teams
  • Report analytics on a weekly basis to internal teams as appropriate
  • Travel (International & Domestic) as needed
  • Track record of building and maintaining strong working relationships with internal stakeholders ( Product Managers, Care Managers, and Marketing team members, etc)

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