Deposit Operations Resume Sample

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Queen Legros
6992 Jennings Wells,  Dallas, TX
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Work Experience

Deposit Operations Manager
01/2017 - PRESENT
New York, NY
  • Managing daily operations and ensuring successful service level agreements
  • Focuses efforts on important priorities
  • Accomplishes more tasks and assignments in less time
  • Can attend to several priorities at a time
  • Eliminates roadblocks and stays focused
  • Plans daily tasks so important work is accomplished
  • Uses workplace tools, technology or personal methods to keep track of priorities and assignments
  • Operational experience preferably infinancial/banking industry
  • Provide quality customer service when receiving client enrollment requests and inquiries and support the customer service activity to ensure a consistent standard of service is maintained and provided for our clients
Dr-deposit Operations Analyst
05/2012 - 09/2016
Los Angeles, CA
  • Perform client credentialing and walkthrough activities to ensure clients can access and have a clear understanding of the service
  • Recognize opportunities for client enrollment in Premium Services and identify with the client
  • Perform enhanced diligence on Premium Service requests and walk clients through adding services
  • Maintain a professional working relationship with leaders as well as associates
  • Consistently demonstrate the Key Values and adhere to the Service Quality standards
  • Maintain established Service Level Agreements
  • Experience in a client service or operations environment
Deposit Operations Utilit
04/2005 - 02/2012
Dallas, TX
  • PC skills (i.e. Microsoft Office, Windows XP, Lotus Notes)
  • Working knowledge of banking regulations and training such as: Fraud Awareness, KYC, AML, and Customer Due Diligence
  • Maintain professional demeanor while providing clear and specific direction to clients
  • Navigate between multiple systems
  • Review documents for accuracy and completion
  • Participates in the on-going development of the Bank’s dispute resolution strategy and programs for the purpose of protecting the customers and to minimize or eliminate the Bank’s losses
  • Maintains working knowledge of Bank’s Security policies and procedures and regulatory issues


William Jessup University
2001 - 2005
Bachelor's Degree in Business

Professional Skills

  • Excellent organizational, tracking and follow-up skills
  • Excellent Power Point, Excel and Word Skills
  • Strong compliance/regulatory environment knowledge/skills
  • Strong compliance/regulatory environment knowledge/skills
  • The completion of multiple daily functions in an accurate and timely fashion, using advanced analytical skills is required
  • Strong ability to communicate effectively with all levels of colleagues
  • The position requires routine decision making without consulting supervisor and the ability to prioritize

How to write Deposit Operations Resume

Deposit Operations role is responsible for research, retail, credit, training, security, reporting, government, software, basic, general.
To write great resume for deposit operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Deposit Operations Resume

The section contact information is important in your deposit operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Deposit Operations Resume

The section work experience is an essential part of your deposit operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous deposit operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular deposit operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Deposit Operations resume experience can include:

  • Recording new loan account details and deposit based products on all relevant bank systems
  • Operating data entry devices, such as keyboard or computer to verify and input data
  • Receiving and preparing of mortgage related documents
  • Reviewing procedures and provide updates
  • Responsible for setting, monitoring and adhering to department and divisional budgets
  • Input and repair of domestic and international payments (incoming and outgoing)

Education on a Deposit Operations Resume

Make sure to make education a priority on your deposit operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your deposit operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Deposit Operations Resume

When listing skills on your deposit operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical deposit operations skills:

  • Excellent time management skills and ability to delegate and assign work flow
  • Experience working in an operations environment
  • 2 – 3 years experience working in an operations production environment preferably financial institution
  • Assist in prioritizing projects to support the overall goals of the Bank
  • Strong Fluency of Windows applications and Microsoft Office programs such as MS Project, Word, Excel, Visio and PowerPoint
  • Identify / oversee projects to enhance overall Bank operations efficiency and client service effectiveness

List of Typical Experience For a Deposit Operations Resume


Experience For Deposit Operations Manager Resume

  • Provide retail and headquarters staff with answers to inquiries regarding a very broad and challenging range of bank areas in an efficient and timely fashion via telephone and email
  • Resolving customer problems in assigned area
  • Budget responsibility equaling approximately $ 4MM
  • Participate in long-term, strategic planning for the department
  • Performs annual due diligence and remittance on abandoned properties. This duty is performed annually, about 50% of the time

Experience For Dr-deposit Operations Analyst Resume

  • Process Special Statement Request. This duty is performed daily, about 5% of the time
  • Conducts staff meetings with department's personnel, or confers with subordinate personnel to discuss departmental problems, regulatory updates, or to explain procedural changes or practices
  • Develops a strategic business plan to support the corporate goals and vision of the bank's branding and growth models as it pertains to disaster recovery and ensuring operational soundness, adherence to policies, procedures and regulatory guidelines
  • Provides input to the strategic planning as it relates to Deposit Services and Electronic Services; especially for disaster recovery purposes
  • Participates in bank-wide activities related to hardware/software conversions and/or mergers & acquisitions. Ensures all departmental deliverables remain on target
  • Works with the respective Florida managers to re-engineer operational tasks to maximize efficiencies and manage workflow capacity for effective utilization of resources
  • Maintains and distributes statistical reports for areas of responsibility. Ensures proper capacity and utilization of staffing to ensure all critical functions can be processed during a disaster recovery event

Experience For Deposit Operations Lead Resume

  • Provides direction for career development in the following areas: education, cross-training and shadowing programs,
  • Creates, monitors and reports variances of departmental budgets and provides recommendations for capital expenditures and staffing
  • Assists Florida managers with managing vendor relationships to ensure compliance with contracts and bank policies. Ensures all associated SLA requirements are met
  • Assists with the development, testing and execution of the department's Contingency and Disaster Recovery Plans
  • Carries out managerial responsibilities in accordance with the organization's policies and procedures
  • Manage Item processing, statement rendering, third party relationships including; Daily IP transaction processing, Statement rendering,3rd party item processing relationships, image cash letters, service level monitoring, problem resolution & escalation, testing oversight, courier services and Webster partner relationships
  • Follow all quality control measures to ensure that all requirements and service levels are met

Experience For Deposit Operations Analyst Resume

  • Handle extremely complex production issues to resolution
  • Develop, recommend, and implement policies and procedures
  • Represent Deposit Operations through participation in corporate and vendor project teams
  • Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment
  • Application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s)

Experience For Director of Deposit Operations Resume

  • Use knowledge of regulatory and compliance requirements to help minimize financial risk to the bank and detailed knowledge of multiple systems to solve problems
  • Prep, scan, quality control and index mortgage documents
  • Ensures department service levels are met and adheres to regulations, ensures compliance to departmental policies, risk avoidance standards
  • Assume additional responsibilities as requested by management
  • Answer customer queries
  • Location- Tempe, AZ

List of Typical Skills For a Deposit Operations Resume


Skills For Deposit Operations Manager Resume

  • Build effective relationships internally with multiple business units
  • Solid knowledge of MS Word, Excel & Outlook
  • Management Experience 3 years or more
  • Call Center/ Help Desk Management experience
  • Customer Service Leadership Experience

Skills For Dr-deposit Operations Analyst Resume

  • Experience with MS Word, Excel & Outlook
  • Good knowledge of MS Word, Excel & Outlook
  • Processing Wire Transfers in a Straight Through Processing (STP) environment
  • Handling ACH Exceptions & Rejects for Incoming and Originated items
  • Knowledge of all aspects of the account reconcilement processing services management system (SMS) and files pertaining to cashier's checks

Skills For Deposit Operations Lead Resume

  • Acts as subject matter expert and provides training, troubleshooting and other support for software applications managed by business unit (i.e. Fiserv, Encore)
  • An “enterprising” approach with creative problem solving; and
  • Completes Required BSA/AML training and other compliance training as assigned. This duty is performed monthly, about 15% of the time
  • Thorough understanding of the cashier's check web site
  • Thorough understanding of and ability to use the internal bank settlement system (IBS) web site
  • Thorough understanding of Teller Connects and how to process/sends files to various cashier's checks accounts

Skills For Deposit Operations Analyst Resume

  • Thorough understanding of reconcilements
  • Banking Transactions Management - Knowledge of cash handling, teller transactions, cash organization, asset protection, cash dispenser and balancing. Knowledge of operational procedures, policies and norms
  • Marketing/Product Management – General knowledge of principles and methods for developing, promoting, and selling products or services. Knowledge of marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
  • Operational/Regulations Processes - Knowledge on budget administration, resources allocation, organization’s policies, regulations, objectives, and initiatives according to the job’s responsibilities. Ability to establish, conduct and track (audit) operational processes properly, and implement changes
  • Risk/Compliance - Knowledge of the following, including but not limited to: Auditing, System Auditing, Fraud Prevention, Risk Management, Compliance Administration. This includes knowledge of all applicable local and federal laws and regulations
  • Excellent decision-making, problem solving and organizational skills with the ability to multi-task in a fast paced environment, including ability to negotiate, compromise and demonstrate diplomacy in sensitive situations and to interact effectively with senior management
  • Operations experience, experience working in an operations environment
  • Strong product knowledge (checking and savings)

Skills For Director of Deposit Operations Resume

  • Processing Check Exceptions, such as: Overdrafts, Unposted, Stop Payments, Deposit Returns and Signature Review
  • An emphasis on achieving the organisation’s goals, versus individual achievement
  • An Operations Associate is responsible for, but not limited to, the following functions
  • The incumbent is capable of solving problems in assigned areas
  • Facilitates department workflow, ensures the work is properly safeguarded and controlled in accordance with banking policies and procedures

Skills For Deposit Operations Utilit Resume

  • Utilize an internal mail code system for sorting and delivery or mail
  • Coordinate and perform weekly scheduling of department staff. This duty is performed daily, about 20% of the time
  • Performs annual backup withholding due diligence. This duty is performed annually, about 20% of the time
  • Submission of the monthly interest on trust accounts/interest on lawyer trust accounts reporting. This duty is performed monthly, about 10% of the time
  • Quality control for CD interest and Club check processing. This duty is performed daily, about 5% of the time
  • Monitor ticket queue to ensure all requests are being handled in a timely manner. This duty is performed daily, about 15% of the time
  • Advanced knowledge of department computer applications and systems (vector resolve check)

Skills For Deposit Operations Teller Resume

  • A focused and results driven mindset
  • Proficient in Microsoft Office Products, specifically Excel and Word
  • Proficient knowledge about computer systems
  • Technical knowledge and the ability to troubleshoot
  • Advanced department specific system functionalities
  • Performs the quality control and implementation process on all deposit, cash management, and international products
  • Responsible for the on-boarding of new clients and cash management services, department's daily operations, monitoring of department reports, and compliance with bank regulations

Skills For Deposit Operations Associate Resume

  • Provides operational support to internal business partners, including but not limited to Client Advisory Services, Sales teams, and multi-sourcing staff
  • Works on a variety of assignments that are simple to moderately complex in nature that requires banking knowledge or expertise
  • Works closely with the BPO staff and is readily available to provide general assistance with inquiries and supports growth
  • This role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment
  • The position requires the application of various complex methods, procedures and knowledge of the business unit’s product(s) and application(s)
  • The position ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs
  • Maintain client loan accounts and ensure that ongoing client account instructions are implemented efficiently and accurately, and critically, in the best interests of the client and the bank

Skills For Operations Analyst, Deposit Operations Resume

  • Contribute to the ongoing monitoring of loan account performance, in support of the bank’s Risk Management policies. This would involve reviewing regular and ad hoc reports, and liaising with colleagues where necessary to address credit risk issues
  • Process UK clearing items – BACS, Bank Giro Credits, Cheques and Direct Debits
  • Undertake payment investigations on behalf of clients and or Client Advisory Services
  • Resolve any issues in order to limit client dissatisfaction and possible lost revenues
  • Maintains expert knowledge of the bank’s core and ancillary deposit systems and serves as strategic adviser to the direction of the systems that impact deposit operations. Works closely with business units to provide subject matter expertise for core and ancillary deposit systems
  • Ensures that administrator parameters of the bank’s deposit systems such as rates, accruals, regulation codes, service charges are being maintained for deposits
  • Develops staff and ensures that the team's service behaviors contribute to the bank's overall strategy for the customer experience
  • Ensure the necessary training and resources are made available and executed to staff to successfully complete projects and day-to-day processing

Skills For Loan Deposit Operations Analyst Resume

  • Ensure the safety and soundness of operations, including systems, processes and people
  • Facilitate regular meetings with the goals of improving communications to and among all Deposit Operation employees
  • Maintain operations production efficiently, on time, and without customer impact caused by bank error
  • Responsible for all SOX controls and coordination of audits and examinations, as well as proactive identification and resolution of any control issues
  • Execute on the strategic plan, Operations Vision 2020. Set, plan and act upon milestones and deliverables
  • Ensure work adheres to regulations and compliance for CFG policies
  • Overall support to Logistics Management team
  • Lift up to 50 pounds and stand for 4-5 hours at a time

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