Data Governance Lead Resume Sample

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Shany Funk
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Work Experience


Data Governance Lead
04/2018 - PRESENT
Dallas, TX
  • Report on non-compliance with EY’s data governance standards, policies, processes, etc
  • Translate EY’s strategic priorities into actionable data governance plans to meet EY’s Vision 2020 goals
  • Document data lineage for current-state Risk and Finance data landscape (both, detailed and high level views), Identify Authoritative Data Sources and document all data quality controls
  • Iteratively but swiftly build out both, high level and detail views for each data domain and sub (data) domain of BUK Risk, Finance and Treasury and all Risk Systems (including Credit Sanctioning, Enhanced Risk Assessment, Credit Decisioning, Pre/Post Sanctioning and Credit Reference Agency interactions across the estate e.g. Experian, Call Credit, Equifax, FICO
  • ‘Hold the pen’ on both Data Governance and Data Quality Management processes across BUK RFT – taking full ownership. Maintain both Current state and Target state roadmaps in strict configuration control
  • Work in alignment with the Group RFT CDO
  • Execute against an enterprise data governance framework, with a focus on improvement of data quality and the protection of the organizations data assets through modifications to organization behavior, policies and standards, principles, processes, governance metrics, related tools and data architecture
  • Ensure a data-centric approach is taken in projects and issues resolution ensuring that data governance best practices are incorporated into each and every effort
SAP Master Data Governance Lead
01/2011 - 11/2017
Los Angeles, CA
  • Ensure an holistic approach to Enterprise Data Governance is employed in projects that addresses the people and process components of Data Quality, Data Stewardship, Data Privacy & Protection, Data Policy & Standards, and Metadata Management
  • Collaborate with EDG peers and partners to establish a system of decision rights, accountabilities and control mechanisms that define who can use which information, when, and how
  • Drive the development and management of an inventory of the enterprise-critical information maps, including authoritative systems, process owners, data protection standards, data quality standards, and adoption requirements across the enterprise
  • Serve as a liaison between business, functional areas and technology, to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated and understood, and considered as part of operational prioritization and planning
  • Ensure the establishment of a comprehensive and consistent process for managing the entire lifecycle of data policies and their exceptions, with clearly defined roles & responsibilities around the development and management of policies
  • Deliver a centralized infrastructure for creating necessary policies, standards and control procedures, mapping them to corporate objectives, regulations, guidelines and EDM best practices, managing exceptions, and ensuring appropriate communications with stakeholders
  • Define performance metrics that measure compliance with data related policies and standards, and ability to report progress to leadership, closing the loop by overseeing periodic reviews and updates to policies as needed
  • Experience with business analysis, including both collection and analysis
Data Governance Lead-secureworks
07/2006 - 07/2010
Phoenix, AZ
  • Experience with master data management or ontology or taxology creation or maintenance
  • Experience in a data governance program role or establishing a data governance program
  • Experience with data management principles
  • Collaborate with the Data Protection Officer to manage risk and compliance
  • Support the analyst community working at the front line of data and insight
  • Work closely with IT partners to ensure the data governance framework supports their needs
  • Assurance and monitoring of ways of working with data by the analyst community
  • Provide regular reporting to the Central Analytics Manager and Head of Data Science communicating challenges and strategy recommendations

Education


Strayer University - Delaware County Campus
2002 - 2006
Master's Degree in Business

Professional Skills


  • Highly developed skills in priority setting and alignment to project priorities
  • Excellent written and oral skills with ability to distil information in a compelling and insightful way to a variety of audiences including senior management
  • Exceptional stakeholder management skills including experience at performing this across multiple functions, committees and areas
  • Excellent facilitation, influencing and negotiation skills, including the ability to gain cross-departmental consensus
  • Very strong communication and facilitation skills with the ability to present new ideas with confidence
  • Strong communication skills including the ability to deal with and influence senior stakeholders
  • Possess highly developed interpersonal skills in order to build strong positive business relationships

How to write Data Governance Lead Resume

Data Governance Lead role is responsible for security, finance, credit, training, integration, database, architecture, reporting, manufacturing, design.
To write great resume for data governance lead job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Data Governance Lead Resume

The section contact information is important in your data governance lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Data Governance Lead Resume

The section work experience is an essential part of your data governance lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous data governance lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular data governance lead position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Data Governance Lead resume experience can include:

  • Drive future state strategy for supporting all enterprise data in anticipation of future needs for variety, velocity and volume of internal and external data sources. Define and develop foundational procedures and technical solutions to ensure successful execution of the Data Governance Framework
  • Thorough knowledge and operational skills in the Data Governance and data management
  • Proven track record of increasing efficiency, process re-design and improvement; automation and improving performance; negotiation and influencing others
  • Experience in building and managing a Master Data Hub
  • Experience in implementing platforms and processes supporting data governance initiatives in large complex environments
  • Experience leading and/or deploying enterprise data governance capabilities in a large multi-site/function organisation

Education on a Data Governance Lead Resume

Make sure to make education a priority on your data governance lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your data governance lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Data Governance Lead Resume

When listing skills on your data governance lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical data governance lead skills:

  • Excellent stakeholder management skills across all levels of seniority and an ability to influence change in the right way
  • Understanding of project management methodologies and life cycle together with analysis skills
  • Supporting Syngenta Digital to effectively manage and make available our information and data assets from a governance perspective
  • Prior experience in establishing & driving Data Governance initiatives
  • Proven track record as a excellent program manager and influential change agent in banking and financial services, preferably investment banks
  • Proven experience of team leadership, career development of others and developing individuals in the program and change management space

List of Typical Experience For a Data Governance Lead Resume

1

Experience For SAP Master Data Governance Lead Resume

  • Strong understanding of the importance and benefits of good data quality, and the ability to champion results
  • Ensure all senior stakeholders are effectively engaged across BUK and Group RFT teams
  • Maintain strong external network of Workday experts (within Workday, Workday Community, and other Workday clients) to bring ideas and solutions to GE
  • Develops prioritization methods for and implementation plans for information governance initiatives
  • Facilitate enterprise data governance priorities and assess internal data management maturity practices
  • Operate in a complex and start-up like environment
  • Project management experience in pharma research and development environment
2

Experience For Data Governance Lead, VP Resume

  • Systems and or data development experience
  • Effective leadership and participation in various Global and BUK level data governance forum
  • Measuring performance of the team through development and enhancements to Metrics/Score Cards and review these with senior management
  • Assessing over 400 processes annually for compliance with the Data Management Policies and Standards
  • Reducing research time
3

Experience For Data Governance Lead-secureworks Resume

  • Understanding of Credit Risk, Market Risk and Treasury Risk and Operational Risk
  • Identifying needed technology requirements to support Information Governance
  • Supporting the Data Management team to embed information governance in approaches, tools and offerings
  • Within our business processes we are not duplicating data, but using quality sources for decision making
  • Two years managing and leading data quality initiatives
  • Define methods for measuring and monitoring data quality and policy adherence
  • Load data into the new environment including leading trial data runs
  • Own the tracking, reporting and escalation of critical and major policy non-compliance risks and issues to appropriate governance forums
4

Experience For Data Governance Lead for Reference & Master Data Resume

  • Demonstrable and pragmatic approach to decision making, enabling the business to move forward with initiatives in a controlled and measured way
  • Managing and leading data quality initiatives
  • Responsible for talent acquisition and coaching and mentoring team members
  • Facilitate sharing and adoption of data governance best practices through governance councils and committees within the division and across the enterprise
  • Guide users through data governance concepts, explaining the benefits of data governance policies and procedures within the context of the users’ needs
  • Maintain artifacts surrounding best practices and standards related to the use and application of data tools and technologies across the Enterprise
  • General business understanding of SAP EEC Material/Product area is beneficial
  • Develop & maintain inventory of the enterprise information maps, including authoritative systems, data owners
5

Experience For Gccx Global Data Governance Lead Resume

  • Support project planning and management to ensure best practice and legal frameworks are followed with regards to data governance
  • Evaluate and recommend data governance supporting technologies
  • Collaborate with data stewards and data custodians on review and planning of key information gaps and data debts which present challenges
  • Support the data steward community with process and supporting technology
  • Develop SLAs for managing our business, technical, and operations metadata
  • Define metadata scanning routines and strategies to meet the business requirements
  • Develop strategy for integrating technical and business metadata
  • Serve as a change agent in a challenging cross-functional environment
  • Clearly communicate business case problem statements and supporting cost benefit analysis
6

Experience For Senior Analyst / Data Governance Lead Resume

  • O Develop and maintain a DQ framework to enable escalation and collaborative working on issues that impact across the organisation
  • Responsible for implementing the required capabilities to manage data, in accordance with Policies and Standards
  • Co-Develop and manage the work stream work plan, including the conversion build plan
  • Develop a strategy and operating model to mature data management capabilities
  • Facilitate meeting with the functional team to refine data requirement
  • An entrepreneurial mind-set and way of working
  • SDLC using Agile and LEAN methodologies for rapid delivery
  • Evangelizes new technology and transformational processes and capable of partnering with functional and technical stakeholders to imagine, design and implement
7

Experience For Risk Data Governance Lead Resume

  • Stewardship understanding and knowledge / Ability to enable others for Master Data Governance
  • Extensive knowledge and understanding of data governance, management and maintenance strategies and techniques
  • Assess, analyze and lead remediation efforts regarding data management process gaps
  • Knowledgable on Hadoop technologies, working with unstructured data
  • Support relationship with regulators and internal audit as required
  • Provides strategic partnership to anticipate opportunities for information/data management governance activities and projects
  • Influences implementation of information governance and best practices, tools and associated processes across the enterprise
8

Experience For IB Data Governance Lead, DIR Resume

  • Influences/drives business awareness of information/data governance through work activities to include awareness forums
  • Authors information governance guidelines, principles, policies, and standards for information / data stewards, stakeholders, and development teams
  • Orchestrates audits of information governance capabilities through subject matter experts
  • Responsible for acquiring and applying expert knowledge of various lines of the business, channels, and their applications and processes to include providing advice on satisfying regulatory requirements related to information governance and management
  • Leads the assessment and coordination of information governance training requirements and learning objectives for the enterprise
  • Prepares formal reports and presentations of findings and recommendations; presents findings to various levels of leadership
  • Work closely with lines of business to develop data quality measures and practices to improve the line of business data and to protect bank’s sensitive information
  • Project management skills: ability to manage a wide range of objectives with conflicting and competing priorities; ability to plan ahead and pre-empt key issues; to drive forward with little supervision
9

Experience For Data Governance Lead-mssc Resume

  • Build credible relationships and rapport with colleagues across different teams and stakeholders from other functions
  • Establish and lead the enterprise data governance program to ensure high-quality business information across SecureWorks’ business functions and throughout its systems and operational processes
  • Work with leadership to identify data domains, owners and stewards to facilitate the governance process
  • Collaborate with SBG Data Governance teams to align governance principles
  • Oversee the integrity, usability, and security of all data assets under Data Governance functions purview
10

Experience For Data Governance Lead / Data Quality Resume

  • Lead in the creation, preparation and dissemination of enterprise data quality metrics
  • Represent the EIM Program as key subject matter experts and a resource for all data governance-related issues
  • Accountable for gathering information requirements and working with the business to define standards and rules to ensure master data is compliant with defined information, policies and quality requirements within the functional areas
  • Closely interact with business data stewards and/or subject matter experts (SMEs) and provide master data subject matter expert input to various project teams as it relates to master data management and governance
  • Enable master data stewards to closely monitor or identify missing or incorrect master data via defined processes, reports or tools
  • Author and maintain master data reporting such as key metrics, compliance, project trackers, and dashboards
  • Define processes to maintain, monitor, and verify the accuracy of master data in the applicable systems
  • Ensure the data quality across applications and initiate the appropriate corrective actions or applicable escalation help chains to enable success
  • Maintain data accuracy and timeliness which is critical highly visible aspect of the position as it impacts supply chain and sales effectiveness, financial performance of the business, and customer perception through on-time delivery and product quality

List of Typical Skills For a Data Governance Lead Resume

1

Skills For SAP Master Data Governance Lead Resume

  • Prior experience performing in any of the following functions: Data Ownership, Data Governance, Data Analyst
  • Strong background in Data modeling and architecture to review the data models and provide inputs/recommendations on design and good practices
  • Able to influence and work effectively with senior management
  • Strong knowledge and experience of regulatory change management
  • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals
  • Experience implementating and managing Data Quality tools such as Global ID, Informatica, Collibra, SAS, etc
2

Skills For Data Governance Lead, VP Resume

  • Experience with building out new functions and increasing organization maturity related to data management best practice
  • Experience with ERWIN or other industry leading data modeling tools
  • Experience with working in the DoD, including the HAF, MAJCOM, or agency level
  • Experience creating and managing master data, metadata, hierarchies, data classification, etc
  • Experience managing master data, business & technical metadata, data profiling, codesets management
  • Experience working in a complex organization within or reporting to an Enterprise data governance function or Chief Data Office
  • Good understanding of BCBS239 Principle 2
  • Business acumen and a strong drive to achieve value enhancing results
  • Preferably - Functional knowledge/experience of the Consumer Banking/Financial Services Industry; Big Data Technologies; Teradata; Oracle Exadata
3

Skills For Data Governance Lead-secureworks Resume

  • Related working experience, directly engaged in Data Governance or Enterprise Data Management
  • Proven ability to work collaboratively in a fast moving environment
  • Experience developing data governance processes and policies
  • Experience implementing metadata solutions for at fortune 500 organization
  • Experience supporting data taxonomy and ontology design
  • Solid understanding of data management governance, compliance and security methodologies and processes
  • Experience in Master data management with expertise in implementing SAP Master Data Governance (MDG)
  • ‘Move the dial’ in significantly improving the quality of data & demonstrate via Data Quality metrics
  • Oversight of data model Design review process (DRP) and providing recommendations on good practices
4

Skills For Data Governance Lead for Reference & Master Data Resume

  • Experience consulting with senior management
  • Support data cleansing and validation requirements for major programmes, such as Unify
  • Strong, multi domain data repository supporting most industries and use cases
  • Strong probabilistic matching capabilities for match and search
  • Previous experience working in a similar lead role with a global organisation
  • Strong understanding of technology trends in data governance and data governance
  • Strong understanding of trends in data governance and legal and regulatory compliance requirements such as GDPR
  • Strong understanding of industry specific data standards and regulations
5

Skills For Gccx Global Data Governance Lead Resume

  • Experience in finance, banking or asset management activities, specifically in data management, data analysis and/or data governance functions
  • Experience in Master data management with expertise in implementing SAP Master Data Governance (MDG)
  • A strong commercial background within the Data industry and an understanding of where Equifax can derive value
  • Discovery of data on sources and validation
  • Experience with Air Force support or programs
  • Experience with the six SDDP process steps
6

Skills For Senior Analyst / Data Governance Lead Resume

  • Experience, in the data management field,
  • 2+years experience with end to end business process documentation and SOP’s
  • Strong understanding of the data lifecycle
  • Experience with state of the art methods and best practise for information and data governance
  • Experience with change management and a track record of success
  • Organize Data Governance Committees & create ‘Scorecards’ to report on Data Governance status/ effectiveness
  • Experience in dealing with data within a large organization
  • Manage and prioritize a broad portfolio of activities
  • Defining, monitoring and reporting aggregated Data Governance metrics
7

Skills For Risk Data Governance Lead Resume

  • Leading data management projects and teams using technologies including Teradata, Big Data, Business Intelligence, ETL tools, preferably Informatica solutions
  • Governing and managing the data assets by assigning business and technology ownership
  • Developing and rolling out Data Management Awareness training to over 2500 employees within the US
  • Designing, implementing, and maintaining metadata solutions in support of data governance initiatives in large complex organizations
  • Understanding of business process and data modelling
8

Skills For IB Data Governance Lead, DIR Resume

  • Defining the Reference & Master data strategy working in conjunction with other data governance leads
  • Communicating and identifying change management needs
  • Establishing Issue Management Process and resolving cross-LOB Reference & Master data issues
  • Improving the value of strategic information by enabling reuse
  • Supporting and enabling regulatory compliance
  • Working with business data stewards to analyse data for quality and reconciling data issues
  • Creating and managing business metadata for published data sources to ensure that it is easily discoverable, and meaningful to information workers
9

Skills For Data Governance Lead-mssc Resume

  • Working with firm-wide and line of business governing bodies to understand governance requirements and align our data solution standards
  • Providing guidance on the design of a central enterprise metadata repository with an industry leading platform
  • Designing processes for the capture, conversion, and loading of metadata from users and applications into the platform
  • Establishing Reference & Master data domain communities for individual Reference & Master data areas
  • Implementing Data Governance polices and standards across enterprise
  • Driving data quality policies, standards, definitions and metrics for critical Reference & Master data across Lines of Businesses
  • Identifying the Data Owners and Custodians for Reference & Master data elements
10

Skills For Data Governance Lead / Data Quality Resume

  • Increasing confidence that our business users can rely on a transparent “source of truth”
  • Preventing the use of out-of-date or incorrect data
  • Enabling the data lifecycle to be actively managed
  • Enabling a wide range of advanced analytical capabilities
  • Enabling clear and easy just in time access to the information needed by business leaders to take decisions
  • Working knowledge of data warehouse and business intelligence applications
  • Building rapport with various stakeholders across Data Ecosystem team (MDR, UDS, etc.) to implement process/software changes

List of Typical Responsibilities For a Data Governance Lead Resume

1

Responsibilities For SAP Master Data Governance Lead Resume

  • Relevant experience; SAP and/or Data Management experience required
  • Establish and manage all governance-lead forums driving strong stakeholder engagement with key HR stakeholders and effective collaboration with CDO peers
  • Experience with Informatica MDM-Hub, Data Lineage, Business Glossary highly desirable
  • Flexible; embraces change, possesses a positive attitude and have ability to prioritize issues
  • Delivers timely, high quality results and can be effective in group settings as well as independently
  • Creating and maintaining consistent reference data and master data definitions
  • Improving operational efficiency
2

Responsibilities For Data Governance Lead, VP Resume

  • Define and agree appropriate reporting and meeting cadence with key business stakeholders
  • Partner with implementation data conversion lead on data extraction, cleansing, harmonizing effort
  • Promote ongoing engagement of data stewards and data domain owners
  • Develops a program to audit compliance and check if the benefits are being realised in the business
  • Govern global master data object including data integrity, meta data and business definitions
  • Deep understanding of Bank processes as well as the technologies and data which enable these processes
  • Tolerance and understanding in multi-cultural environments
  • Lead continuous improvement in reporting on data quality in subject data communities with the objective to provide solution recommendations
  • Support Data Governance artefact creation; documenting Data Definition, Quality Standards/ Requirements & Lineage across Domains
3

Responsibilities For Data Governance Lead-secureworks Resume

  • Collaborative authoring capabilities of master data
  • Develops and performs ongoing Information Governance Processes
  • Users can trust or easily verify that data is being used for its intended purpose
  • Knowledge of investment banking data management issues and challenges presented by changes in the regulatory environment
  • Lead Material Master Data Governance team to analyze, define, document and communicate requirements for data, workflow and logical processes ensuring adherence to Data Governance Standards
  • Gather information about material master data flow objectives, functions, features and input/output requirements to design application systems
  • Lead the Material Master Data Governance team to support material creation
4

Responsibilities For Data Governance Lead for Reference & Master Data Resume

  • Establish audit procedures, ensure continued integrity of systems and assist in post-implementation continuous improvement efforts to enhance performance and provide increased functionality
  • Serve as a liaison between Business and Functional areas, compliance, security and technology to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning
  • Identify new business opportunities pertaining to the use of information assets to achieve efficiency and effectiveness in the marketplace / represent data as a strategic business asset at the Senior Management table
  • Lead the delivery of Data Governance program at ACI
  • Develop standards, policies, and procedures to support the creation of and provide technical assurance for the implementation of the data governance program
  • Engage with and act as a resource for business leaders and stakeholders
  • Create and maintain ownership accountability of corporate data systems
5

Responsibilities For Gccx Global Data Governance Lead Resume

  • Establish process owners within the data governance framework
  • Lead and develop teams across ACI to ensure data governance policies and practices are practiced throughout the company
  • Drive the capture of business definitions, taxonomies, and data models
  • Facilitate the development and implementation of data quality standards, data protection standards, and adoption requirements
  • Drive delivery and implementation of data quality initiatives
  • Build and conduct data quality maturity assessments
  • Support and supervise information stewardship activities and management of data quality, retention and uses
6

Responsibilities For Senior Analyst / Data Governance Lead Resume

  • Continually assess and identify risks in line with the ACI risk management approach, ensuring they are mitigated and accounted for work within the data governance program
  • Build and maintain a detailed audit of ACI's core systems and data assets that are held in these systems, as well as the teams and processes that use them
  • Support enterprise regulatory and data compliance initiatives such as GDPR, etc
  • Takes a leadership role in managing one or more complex programs critical to the success of the customer and ACI lead team of project managers allocated to projects within the program. Lead complex programs to create a path forward for the team
  • Communicates effectively across all levels of the organization to drive progress and keep leadership and all project stakeholders informed of program updates and status through dashboard and risk register, etc
  • Establish and lead the data governance program to ensure high-quality business information across business functions and throughout its systems and operational processes
7

Responsibilities For Risk Data Governance Lead Resume

  • Collaborate with business leadership to establish engagement and ownership of data business definitions, rules, processes establishing roles and responsibilities for ensuring data is properly managed, utilized and governed
  • Five years of Data Governance or related experience
  • Establish organizational support for the data governance program
  • Continuous process improvements in DRP to adjust to the adoption of Agile methodology
  • Collaborate with senior leads and management within the team to identify opportunities for improvements in process and to gain efficiencies
8

Responsibilities For IB Data Governance Lead, DIR Resume

  • Roll out an enterprise wide data governance operating framework, with a focus on improvement of data quality through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools and data architecture
  • Execute a reliable second-line-of defense process via documented processes and controls
  • Draft data-related policies and standards for CNB
  • Actively manage data owners, data stewards and data custodian forums and content
  • Enroll data owners, data stewards and data custodians around active management of key data issues
9

Responsibilities For Data Governance Lead-mssc Resume

  • Review data remediation results and manage subsequent oversight of key data
  • Managing the program to install and configure the data management tool that allows for automatic scanning of data lineage, visual display of data lineage and execution of data quality rules
  • As an innovation driven company we work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism
  • Define roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s principal information assets
  • In conjunction with the Enterprise IT & the Data Governance Council, provide progress reports to senior stakeholders and oversee periodic updates Data Governance Charter
10

Responsibilities For Data Governance Lead / Data Quality Resume

  • Identify new business opportunities pertaining to the use of information assets to achieve efficiency and effectiveness in the marketplace / represent data as a strategic business asset to senior staff
  • Review and provide a comprehensive assessment of our existing information governance approach and posture
  • Define and agree global data standards for in scope data objects
  • Define and implement the data governance review and audit approach
  • Formulate and communicate data management policies for coherence, compliance, privacy and quality
  • Undertake period audit, reviews and master data inspections
  • Define and agree relevant KPIs with the key business stakeholders
  • Manage a team of Business Data Analysts to ensure the data governance approach and standards are fit for purpose and ensure adherence across the solution
  • Assess the current landscape of tools and processes and determine gaps based on documented business requirements

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