Customer & Strategy Resume Sample

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Lindsey Ryan
340 Goodwin Shoal,  Boston, MA
+1 (555) 953 7220

Work Experience


Customer Strategy Manager
07/2017 - PRESENT
San Francisco, CA
  • Manage customer and provide significant strategic value to Kimberly-Clark through leveraging more extensive knowledge of Kimberly-Clark and supply chain
  • Focus on forecasting and shipment analysis, as well as project management
  • Utilize Supply Chain knowledge to enable and influence process improvements based on customer requests and internal feedback to drive top line growth for the businesses
  • Lead analyses of forecast data and ensure Supply Chain alignment internally with Forecasting, Planning, Deployment, Distribution, and Transportation,
  • Manage superior customer service and inventories to the desired level through in-depth technical knowledge, analyses, and review of systems and daily reports
  • Recognize and address impact of actions within supply chain to identify and resolve inefficiencies, within the customer team. Demonstrate ability to transfer technical and systems knowledge across similar customers, or within department
  • Identify and execute ideas that move the business forward / improved results
  • Provide superior service to internal and external customers with current information on products, stock availability and changes to orders, suggesting cost efficient alternative plans when orders cannot be serviced as requested
Customer Strategy Analyst
09/2011 - 03/2017
Philadelphia, PA
  • Build strong sustainable business relationships at various levels throughout organization and with key customers
  • Precisely and proficiently conduct strategic business and data analyses and data driven recommendations for improvements and advancements
  • Travel via aircraft(s) (if applicable), and operate and drive motor vehicle(s) for business travel(s) (if applicable), with valid driver license
  • Drive the development/enhancement of WMP’s methodologies and approaches to client delivery and provide thought leadership for internal practice development
  • Monitor industry research and competitor activities, with an eye to understanding TIAA’s position in the landscape and how to significantly improve it
  • Excellent written, verbal and presentation skills and comfort working at all levels of seniority
  • Excellent leadership and organizing skills with the ability to think creatively
  • Lead and drive a team to build a culture of continuous improvement in customer experience
  • Define customer journey’s to maximise primary bank customers
Customer Strategy & Insights Intern
05/2004 - 03/2011
Phoenix, AZ
  • Build and maintain loyal relationships with customers through use of K-C One Behaviors to exceed customer expectations, and through offering the customer multiple solutions/options, Initiate independent problem solving and decision making
  • Become team's SME on key initiatives / informal team leader as assigned by team leader
  • Demonstrate a consistent sense of urgency (internally and externally)
  • Strong, timely communication skills (both written and verbal) & has ability to communicate to Customers internally and externally
  • Remains composed / calm during crisis situations
  • Perform as an independent resource, little to no supervision required for day to day tasks
  • Provide coaching, proactively ask for feedback and work to enhance skill sets
  • Communicate precise innovative Supply Chain and business solutions to customers and team leaders/members

Education


Siena Heights University
1999 - 2004
Bachelor's Degree in Marketing

Professional Skills


  • Excellent communicator, with strong presentation and story-telling skills
  • Excellent interpersonal skills/Strong team player and the ability to work collaboratively to influence cross-functionally, and deliver results
  • Strong networking skills - reaching out and collaborating with other departments
  • Strong communication, influencing and partnering skills
  • Commercial line management experience with coaching and mentoring skills to develop team members
  • Exceptional business problem solving combined with strong analytical and interpersonal skills
  • Demonstrated strategic thinking and analytic skills

How to write Customer & Strategy Resume

Customer & Strategy role is responsible for presentation, leadership, microsoft, interpersonal, modeling, database, excel, reporting, analysis, contracts.
To write great resume for customer & strategy job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer & Strategy Resume

The section contact information is important in your customer & strategy resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer & Strategy Resume

The section work experience is an essential part of your customer & strategy resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer & strategy responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer & strategy position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer & Strategy resume experience can include:

  • Good sense of humour coupled with strong interpersonal and collaboration skills
  • Excellent executive presentation and persuasion skills
  • Proven ability to communicate effectively to executive audiences
  • Outstanding oral and presentation communication skills
  • Experience leading and designing journey maps, highlighting customer experience gaps and driving resolution research without the support of an agency
  • A people leader with proven experience building, leading and inspiring a team

Education on a Customer & Strategy Resume

Make sure to make education a priority on your customer & strategy resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer & strategy experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer & Strategy Resume

When listing skills on your customer & strategy resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer & strategy skills:

  • Demonstrated strong strategic and analytical skills
  • Business Leadership: Strong, team-oriented leadership skills. Able to frame and confront issues and make tough decisions. Self-directed with strong initiative
  • Experience implementing customer strategy /design with evidence of delivering of customer experience improvements
  • Demonstrated skills in data management and data analysis and managing vendors and contracts
  • Excellent deliverable creation and editing skills (typically in PowerPoint)
  • Strong communication skills and the ability to navigate a matrixed organization

List of Typical Experience For a Customer & Strategy Resume

1

Experience For Customer Strategy Manager Resume

  • Strong communication skills (i.e., written, verbal, presentation and facilitation)
  • Work with large volumes of data (Excel and other Microsoft softwares) and extract key business insights / Good IT skills required
  • Strong background within Customer Experience and CRM, deep understanding of customer operations and channel drivers
  • Significant experience in sales/customer development and marketing
  • Experience in managing large customer transformation projects across the business
2

Experience For Customer Strategy Analyst Resume

  • A Customer Facing effectiveness role would be beneficial
  • Able to sequence and prioritize work independently to deliver high-quality, impactful output on tight timelines across multiple projects
  • Experience with retailer account management in CPG Industry
  • Responsible for driving accountability and execution of Marketing Plans around the 5 P’s (Place, Product, Pricing, Promotions and People)
  • Creation of impactful thought leadership for use in business development, engagement delivery, as well as marketing to build EY’s profile
3

Experience For Director, Customer Strategy Resume

  • Respond to requests for data and insights by partnering with Enterprise Analytics to shape and execute the analysis and then adding strategic thinking and implications to any delivery of data
  • Combine complex analyses to tell cohesive stories that 1) are pure in analytic thought but also 2) consider and align to corporate priorities and strategic direction
  • Develop robust data-based strategic recommendations to drive action within marketing and across the broader enterprise
  • Articulate Workday’s business value proposition in a highly compelling manner
  • Work with the Customer Strategy Manager to ensure RB is the Supplier when partnering with major retailers
  • Develop targeting list per country and help guide sales force management accordingly (sales force optimization)
  • Coordination with OpCos for leveraging of local data (e.g., IMS) and capabilities
  • Key connection point between Strategy Demand, Finance, Marketing & Customer Sales to stimulate debate
  • Complete pricing and contract negotiations
4

Experience For Manager, Customer Strategy Resume

  • Partner with Brand Strategy to determine positioning nuances based on Customer insights
  • Generate hypotheses and partner to define analytical/testing opportunities to provide new insights to further advance the targeted segment strategy
  • What working at EY offers
  • Results-oriented and striving for quality
  • Self-starter who can manage multiple initiatives from beginning to end with minimal supervision
5

Experience For Senior Manager, Customer Strategy Resume

  • Data handling and visualisation: Ability to manage large amounts or complicated data and transform it into a more usable format that can be easily analysed
  • Support existing department practices and look for solutions that improve the organization’s ability to do things better and more efficiently
  • A curious mindset and love of problem solving
  • Comprehensive understanding of the critical business questions and drivers of performance
  • Able to assimilate and understand extensive amounts of detailed data and supporting analyses in a way that informs the bigger picture
  • Able to independently engage and interface with people at all levels of the organization, including senior-level stakeholders
  • Great at building collaborative relationship
  • Comfortable working on abstract problems across functional areas of responsibility
6

Experience For Senior Mgr-customer Strategy, Channel Mktg Resume

  • Track record in customer segmentation and targeting
  • Constantly develop content expertise in sales, marketing and services market context, best practices and latest trends across industries
  • Determine frameworks for addressing business problems, and collaborate with cross- functional partners to solve them
  • Customer-facing communications (e.g. B2B Campaigns, Sell-in PowerPoint, etc) in the healthcare product or service industry
  • An entrepreneurial mind-set and a passion for continuously developing strategic new business opportunities
  • An appreciation of how technology and digital can contribute to solving clients’ complex business problems and create new value for customers
7

Experience For Dir, Category & Customer Strategy Resume

  • A creative and strategic thinker, who enjoys finding new ways to solve problems
  • Manage internal relationships with Workday’s Sales and Service teams
  • Fluency in German, English and preferably French too
  • Domain expertise in Enterprise Software, in particular Financials Applications
  • Deeply curious about business, highly motivated to have an impact on customers, and broadly interested in variety of customers/issues
8

Experience For VP Customer Strategy, Analytics & Engagement Resume

  • “Get it done” mentality - willingness to roll up the sleeves in a fast-paced, highly varied environment
  • Drive and motivation to take on additional responsibilities over time
  • Manage implementation and measure results of loyalty/valued-based customer programs (e.g. VIP, Gold and Platinum) as well as those for specific user types such as Resellers, Corporations and Multi-Location organizations to reinforce the segment’s unique needs and meet revenue objectives
  • Comfortable working with and influencing all levels of stakeholders and partners (internal and external)
  • Inspire a team to win, over-deliver and exceed expectations
  • Coach team members to attain higher levels of performance and engagement
  • Listen and offer flexible solutions to diverse business problems
  • Category Support – Serve as a strategic advisor to Home Depot’s merchants, use custom research and other data to inform decisions and drive growth within Home Depot’s product categories in-store and online
  • Special Projects – Support non-merchandising groups throughout the company by addressing ad-hoc issues including, but not limited to copy testing, pricing analysis, etc
9

Experience For Business Partner Customer Strategy & Solutions Resume

  • Position reports to Director CI
  • Work with the Content Coordinators to help triage and organize the appropriate stakeholders in the Health Plan to help solve customer issues in advance of an RFP coming in house. Once the RFP is in-house, help to organize the appropriate leaders and SMEs to ensure suitable answers and narratives are ideally positioned in the RFP
  • Manage a team of content strategists and content coordinators responsible for developing an understanding of the trends in the marketplace (i.e., what clients are asking for as they go to market for health insurance). Where appropriate, conduct external market scans to determine trends in client demand for health insurance
  • Guide Content Strategists in the creation of Strategic Sales Messaging Collateral, ensuring that the “best of Highmark” is being communicated. Coach Content Strategists and Content Coordinators as they analyze and distill information from RFP responses and Sales Team members regarding trends in the market
  • Deliver successful strategy engagements addressing our clients’ business challenges, to achieve lasting and distinctive outcomes and value
  • Ensure appropriate Health Plan initiatives, products, and services are represented in the Highmark Sales Training Curriculum
  • Develop and lead high performing multidisciplinary Strategy teams, , actively mentoring others and contributing to performance management and recruitment activities
10

Experience For Customer Strategy Insights Manager Resume

  • Solve complex, ambiguous client business problems, bringing structure and rigorous quantitative and qualitative analysis techniques; acting and making decisions to enhance our client’s business
  • Develop regular reporting of insight that identifies leading and lagging indicators of commercial performance against specific use cases
  • Work as part of product marketing team to connect and interpret data and insight in order to support a deeper understanding of ICIS customers and marketplace
  • Make, build and sustain trusted senior client relationships in the C-suite, by remaining highly attuned to client needs and styles
  • Contribute to business development activities including opportunity identification/qualification, proposal development/presentation, and commercial contract negotiation with potential clients
  • Contribute to developing our Advanced Customer Strategy practice by building Accenture’s innovative offerings, assets and capabilities
  • Assist in market development activities to develop relevant thought leadership
  • Undertake analysis of customer and prospect journeys to gain better understanding of the customer & prospect base, discover key pinch-points where to drive sales and retention; model customer performance to provide diagnostic analyses to explain trends and patterns amongst the customer base
  • Deliver insights on customer experience and monitor how strategic plans positively impact business growth & retention, customer advocates and references

List of Typical Skills For a Customer & Strategy Resume

1

Skills For Customer Strategy Manager Resume

  • Strong communication and presentation skills, specifically an ability to present complex issues and findings at multiple levels of the organisation
  • Leadership skills, with change management experience
  • Strong leadership skills and ability to impact in a matrix
  • Superior oral and written communication skills, including. persuasive storytelling
  • Good at managing priorities and standing alone
  • Demonstrated track record in identifying customer/consumer insights, growth opportunities and priorities, and developing solutions to meet them
  • Exceptional critical thinking, analytical and quantitative problem-solving skills
2

Skills For Customer Strategy Analyst Resume

  • Communication skills: Able to present their findings, or translate the data into an understandable document. Can communicate complex ideas
  • Good to have: Knowledge/experience on Adobe Analytics, Tableau, Salesforce, Alteryx
  • Experience with project management, or experience in the roll-out/integration/adoption of CRM and/or CXM
  • Basic technical skills (e.g. Microsoft Office)
  • Advanced communication skills; Tailor communication to fit multiple audiences
  • Experience in the Cable/Telecommunications industry a strong asset
  • Outstanding change leadership. Willing and able to adjust to multiple demands, shifting priorities, and rapid change
3

Skills For Director, Customer Strategy Resume

  • Willing and able to adjust to multiple demands, shifting priorities, and rapid change
  • Proven ability developing and utilizing models for business casing, market sizing and pricing / margin analysis
  • Experience of building and sustaining relationships with Executives/Senior Executives of leading organisations in the relevant industry/functional practice
  • Proven customer-centric, strategic thinking with track record for delivering superior business results
  • Experience working with sales teams, or in a sales role, integrating customer insights with strategies and tactics to enhance success
  • Previous experience of working cross-functionally (supply, finance, marketing and cross-category)
4

Skills For Manager, Customer Strategy Resume

  • Solid understanding of marketing tools and tactics
  • Experience in leading and delivering complex assignments with tight timeframes
  • Experience with performance management and marketing KPIs reporting
  • Experience in working with all levels in an organization – including leadership teams
  • Delivers Consistent Results :- Functional/technical, Problem Solving, Drive for Results, Priority Setting
  • A strong understanding of front-office operating models and the drivers of commercial strategy
5

Skills For Senior Manager, Customer Strategy Resume

  • Demonstrable experience in consulting, value engineering, strategic sales, or account management roles
  • Demonstrated success in articulating customer insights from multiple sources to make recommendations and drive changes to processes and systems
  • Demonstrated learning agility when faced with complex business and communications challenges
  • Strong business acumen across several functions (including finance, operations, ecommerce, mobile and category management)
  • Solid understanding of the pharmaceutical industry and changes in the business model
  • Experience in marketing, brand or customer engagement strategy
6

Skills For Senior Mgr-customer Strategy, Channel Mktg Resume

  • Trategic experience in a leading organisation
  • Strong attention to detail, championing customer view at all points
  • Monitor the impact of offerings / selling tools / communication on the customer experience
  • Assist with delivering the Category vision across Customer and Channel that facilitates the most effective implementation of our key brand activations
  • Customer marketing experience
  • Opportunity for professional development and the acquisition of a unique experience within international company
  • Experience at a multi-channel company, with familiarity in multiple channels of distribution
  • Commercial hunger and ability to innovate and execute in a fast paced environment, and manage multiple deadlines and priorities
  • Relevant work experience
7

Skills For Dir, Category & Customer Strategy Resume

  • Identify micro-segments with growth potential to prioritize for Personalization teams
  • Commercial business experience
  • Experience in a sales function
  • Retail or national brand experience
  • A passion for customers and their experience complemented by sound business acumen
8

Skills For VP Customer Strategy, Analytics & Engagement Resume

  • Excellent written and spoken English. Fluency in additional EMEA languages would be beneficial
  • Excellent Russian and English communication, both written and oral
  • Developing and expanding new business opportunities within established accounts and securing new/prospective clients
  • Developing an in-depth understanding of customer needs and desires through the use of data and survey tools
  • Elevating the quality of sales and shortening of sales cycles
  • Training (train-the-trainer approach), keeping in mind strict HCC guidance
  • Increasing Oracle’s win/ loss ratio
  • Increasing the average deal size
  • Strengthening of customer satisfaction
9

Skills For Business Partner Customer Strategy & Solutions Resume

  • Leveraging Agile methodology to execute with speed and impact
  • Presenting to senior executives
  • Bundling of multiple products across the proposition
  • Increasing license revenue and market-share growth for business applications
  • Balancing the needs and objectives of multiple product and channel stakeholders
  • Develop deep understanding of shopping triggers and value-driving behaviors to move customers through the engagement funnel
10

Skills For Customer Strategy Insights Manager Resume

  • Lead and deliver projects in sales, marketing and aftersales functions in different industries, managing a project team and leading interactions with clients
  • Demonstrable expert in field of Sales & Marketing, CRM & Multichannel Analytics, Business Analytics & Forecasting
  • Basic knowledge of market leading customer technologies such as SAS, SPSS, Salesforce, Adobe, Oracle and leading content management systems is an advantage
  • Creates Collaborative Relationships:- Customer Focus, Listening, Peer Relationships, Informing
  • Able to exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results
  • Forge relationships at multiple levels in key Customers across areas of Category, Marketing, Merchandising, Events and Operations
  • Supports Customer Teams in creating and delivering the “Category Growth” element for all Category Review
  • Work with Customer and Trade Marketing Teams to deliver 4P distribution, promotion and merchandising strategies
  • Background in Management Consulting and Value Engineering and/or Customer Insight & Strategy

List of Typical Responsibilities For a Customer & Strategy Resume

1

Responsibilities For Customer Strategy Manager Resume

  • Significant experience in digital, particularly in leading OpCo digital initiatives
  • Leading impactful cross-functional projects with a view to positively influencing strategic engagements with both internal and external stakeholders
  • Translating customer insights & analysis into actions and recommendations
  • Providing guidance and recommendation to all stakeholders
  • Customer Management and Onboarding: Designing, testing, and scaling solutions to engage & entrench customers to acknowledge their whole TD relationship
2

Responsibilities For Customer Strategy Analyst Resume

  • Delivers insightful promotional performance analysis, explanations of trends and recommended actions to Customer teams in order to enable investment plans optimization, in line with our overall UK Customer Strategy
  • Blends and balances learnings on promotional performanceswith historical facts, competitive moves and overall investment plan to ensure all perspectives are considered
  • Builds cross functional relationships with Customer teams, Marketing and Finance in order for recommendations to be adopted and implemented
  • Is a positive contributor to the Commercial Strategy & Capability team, sharing expertise and ways of working, helping and supporting other team members where & when required
  • Co-creating standards on our core customer processes around CIE pillars customer – insights – content – channels
  • Positioned at the crossroads in the collaboration between local operating companies and the IBVT’s
  • Strategic Initiatives: Lead strategic, pan-Personal Banking Product initiatives to drive TD's ability to meet more customer needs
3

Responsibilities For Director, Customer Strategy Resume

  • To work closely with a network of business experts to leverage knowledge and expertise, to provide solutions and guide implementation
  • To identify the benchmarks – internally and externally – as well as best practices and drive implementation
  • To communicate and champion the CIE ambition and roadmap
  • To secure the design principles of iCONNECT as a core enabler of CIE
  • Leverage on the Synergy Team opportunity with CIE Days, Synergy Team being the integration of the Customer Strategy Manager with the Business Intelligence function around the core brands; CIE Days meaning the organization of a working day between the Synergy
  • A track record of experience with media (traditional and digital) and campaign data integration experience is highly desirable
  • People or resource leadership experience (indirect or direct)
4

Responsibilities For Manager, Customer Strategy Resume

  • Advanced quantitative aptitude and comfortability with ambiguous analytic challenges
  • An ability to build and manage relationships with senior stakeholders
  • The ability to readily explain complex insights to a non-technical audience
  • A flexible , open and self-directed approach
  • Aware of and adherence to J&J Credo values, SOPs, policies and guidelines
  • Experience in customer/media data analytics; experience with marketing mix modeling, multi-touch attribution modeling and data integration/management
  • Demonstrated competence in leveraging analytical tools including SQL, SAS, R combined with a strong understanding of statistical methodologies commonly used in marketing mix modelling
  • Superior project management skills and detail orientation
  • Four to eight years of relevant consulting/management experience, either from other strategy consulting companies, multinational or major Russian companies. Experience from positions such as Sales manager, Customer Service manager, Marketing manager or business developer is an advantage
5

Responsibilities For Senior Manager, Customer Strategy Resume

  • Project management experience of complex and multi stakeholder projects
  • Translate insights into actionable plans
  • Thrive in a highly quantitative, fast-paced environment
  • Intellectually curious, conceptual thinker, able to set ideas into broad social context and problem solve creatively
  • Able to summarize complex ideas and expansive information into clear “so whats” that drive business recommendations and decisions
  • Experience uncovering customer insights and using the insights to inform strategy that leads to sales growth in the form of new product or service launches, existing product improvements, improved marketing efficiency, better customer engagement, etc…
  • Able to structure and produce highly polished, visually arresting PowerPoint presentations and other key client deliverables and pieces of intellectual capital
  • Category Management Sales/Strategy background
6

Responsibilities For Senior Mgr-customer Strategy, Channel Mktg Resume

  • Solid functional knowledge, including but not limited to commercial strategy, operating model design, marketing, sales and customer service strategy and pricing
  • Proven record of high performance and substantial achievements in your career
  • Dynamic, pro-active and pragmatic
  • Products for partnership channels
  • Leverage off relationships and engage customers at multiple levels to build Category Roadmaps for activation pipeline
7

Responsibilities For Dir, Category & Customer Strategy Resume

  • Support Customer Strategy Manager to create and deliver a category growth reviews - highlighting catalysts that would expedite RB’s ranging, shelving and promotional plans
  • Ensure RB’s capability across Shopper and Consumer optimise activation. Recommend tools and market research recognising both Customer direction, opportunity and competitors position
  • Lead commercial business model proposition and deliver implementation in partnership with countries
  • Proposition and ownership of segmentation models
  • Leverage regional opportunities and partnerships
8

Responsibilities For VP Customer Strategy, Analytics & Engagement Resume

  • Assess partnerships with digital platforms
  • Strive to understand the consumer and retailer needs to ensure RB is the supplier of choice on all aspects of Category Development
  • Engage Customers at multiple levels to build Category Roadmaps and lay the foundation for brand activation
  • Drives RBs insight capability to optimise Retail Activation, using tools like shopper research, consumer research and customer data as the basis for category plans
  • Focus for this role is to be an internal mini “consultant” to the management teams, making recommendations on how to optimise customer investment, whilst maximising sales growth within a profitable framework
  • Drive recommendations through the Sales Leadership Team and other relevant forums/channels on how to improve effectiveness of, evolve and keep relevant our Customer Investment Strategies
  • The team produces these insights in a way that is simple, actionable and effective to external clients and recommends ways for clients to make better decisions for both their business and their customers to improve the total experience
  • Liaise with sales to help navigate issues impacting our customers’ experience, and work with relevant teams and manager(s) to identify solutions
  • Build and execute customer strategy plan that designed to deliver an exceptional customer experience
9

Responsibilities For Business Partner Customer Strategy & Solutions Resume

  • Oversee underlying customer strategy plans; i.e. Social Media Strategy, Data Strategy
  • Promote innovation, embrace and implement change, while working with multiple stakeholders
  • The ability to write and speak a foreign language (Portuguese,
  • Oversee systems of engagement and single view of customer for the P&SS businesses
  • Ensure success and continuity as a ‘Customer-First Organization’ via application of vital tools of engagement; i.e.: Customer Relationship Management (CRM) / Customer Experience Management (CXM)
10

Responsibilities For Customer Strategy Insights Manager Resume

  • Foster and create enthusiasm for new concept development
  • Build thorough understanding and analysis of competitive market approach and customer offers; Utilize information in strategy creation and implementation; Inform field, marketing and communications teams to help craft plans and handle objections
  • Fully understand the timing of customer buying decisions and BASF sales processes to ensure that materials, messaging, and tools are rolled-out at the appropriate time, based on customer and regional needs
  • Serve as the focal point with the CRM and Sales teams for questions and tools
  • Develop relationships with a culturally diverse group of key stakeholders within PAREXEL and the client’s business. Excellent stakeholder/relationship management
  • Team player with outstanding inter-personal, negotiation, and organizational skills
  • Maintain a positive, results-oriented work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced, and objective manner
  • Exceptional people skills with a demonstrated ability to establish & activate great networks

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