Customer Experience Specialist Resume Sample
Alexander Tromp
3207 Sigmund Branch,
Detroit,
MI
+1 (555) 638 2447
Work Experience
Customer Experience Specialist
07/2017
-
PRESENT
Los Angeles, CA
- Remain seated in a normal position for long periods
- Lift and push/pull up to ten (10) pounds a distance of twenty (20) feet
- Lift and push/pull up to twenty-five (25) pounds a distance of ten (10) feet
- Rarely required to do the following activities
- Lift and push/pull up to fifty (50) pounds a distance of five (5) feet
- Specific vision abilities required for this job include
- Regularly exposed to indoor conditions with a moderate noise level
- Rarely exposed to
- Wet or humid conditions
Senior Customer Experience Specialist
11/2010
-
03/2017
Los Angeles, CA
- Outdoor weather conditions
- Work closely with customers and Account Managers to accurately capture requirements and secure business
- Work with interfacing functions to ensure timely and accurate processing of customer quotes and orders (Product Management, Planning, Pricing, Instruments, Customer Care, and Distribution, team members)
- Ensure Service Level Agreements and requested delivery dates are met
- Meet BioProduction business objectives around On-Time In-Full delivery, Customer Allegiance scores, and revenue targets
- Run reports, analyze data, develop presentations, and lead customer conference calls
- Identify opportunities to reinforce the in-store customer service model through new and innovative methods
- Create internal processes and develop tools to communicate seasonal product knowledge that engages associates leveraging in-store technology where applicable
- Collaborate with cross functional partners to create engaging in-store associate brand meeting content
Work From Home Customer Experience Specialist
02/2007
-
08/2010
New York, NY
- Represent the field as the point person for the customer VIP loyalty program
- Create clear, consistent communication for all marketing offers and promotions to ensure flawless field execution
- Provide insights representing the field’s point of view in all marketing related to both in-store execution and customer engagement
- Support digital marketing initiatives with associate education to provide a seamless multi-channel experience
- Evaluate in-store customer feedback and identify action plans for using this information to improve the customer experience in our stores
- Serve as the customer advocate throughout internal processes. Troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to the customer in a timely manner
- Perseverance: Perseverance is a requirement for innovation and comes with a commitment to flex outside of role parameters to do the work needed to move forward
Education
Upper Iowa University - Cedar Rapids Center
2002 - 2007
Bachelor's Degree in Marketing
Professional Skills
- Strong written and oral communication/ presentation skills; excellent facilitation skills; polished interpersonal skills
- Effectively and consistently demonstrates the ability to develop, coach, and counsel Team Members on excellent customer experience skills and techniques
- Strong customer experience skills and an understanding of the difference between customer service and customer experience
- Excellent relationship management and influencing skills and ability to work effectively across teams and businesses on a global basis
- Effective Phone Skills/computer skills
- Project management skills with ability to effectively organize, prioritize, multi-task and manage time
- Impactful oral communication skills, including experience in teaching and training staff on the basic principles of CX
How to write Customer Experience Specialist Resume
Customer Experience Specialist role is responsible for interpersonal, customer, presentation, organizational, training, advanced, technical, english, digital, reporting.
To write great resume for customer experience specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Experience Specialist Resume
The section contact information is important in your customer experience specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Experience Specialist Resume
The section work experience is an essential part of your customer experience specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer experience specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer experience specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Experience Specialist resume experience can include:
- Effectively and consistently demonstrates the ability to develop, coach, and counsel Team Members on excellent customer service skills and techniques
- Strong analytical skills, including a demonstrated ability to synthesize, interpret, and communicate market and competitive product data
- Demonstrated track record of strong interpersonal/communication skills and the ability to provide superior customer service
- Effective call-handling skills and high levels of professionalism and telephone etiquette
- Strong interpersonal skills, emphasis on relationship building and ability to influence decisions
- Effective problem solving and analytical skills
Education on a Customer Experience Specialist Resume
Make sure to make education a priority on your customer experience specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer experience specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Experience Specialist Resume
When listing skills on your customer experience specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer experience specialist skills:
- Excellent verbal and written communication skills and the ability to work effectively in a team
- Excellent interpersonal skills and demonstrated ability to communicate with emphasis on customer service
- Communication Skills: Strong and effective verbal and written communicator
- Strong communication and interpersonal skills specially effective phone etiquettes
- Demonstrate strong data analysis skills and gain knowledge of customers and their interactions through the Order to Cash process
- Demonstrated skills in relationship building and influencing to achieve results
List of Typical Experience For a Customer Experience Specialist Resume
1
Experience For Senior Customer Experience Specialist Resume
- Excellent communications skills – Fluent English is mandatory
- Good co-operation and project management skills
- Very good Excel and Power point skills
- Utilise service enabling technologies to effectively create, accurately record and manage customer requests
- Prior telephone answering experience in a high call volume environment
- Advanced Spanish and English language skills, both written and oral
- Communicate effectively and build relationships with key department partners to manage project expectations
- Analytical skills, development oriented mindset, and ability to communicate the core findings with attention to detail
2
Experience For Digital Customer Experience Specialist Resume
- Secure the effective implementation of tools, working methods and best practice, in order secure a strong retail foundation and raise the existing base
- Solid understanding of customer experience
- Responsible for implementing and taking the measurable actions are in place to rectify inadequate user experiences
- Good mastering of Ms Office tools (Outlook, Word, Excel, Power Point)
- A clean driving record and valid driver’s license
- Experience working in a customer driven environment required
- Leadership or training experience required
3
Experience For Work From Home Customer Experience Specialist Resume
- Experience with training facilitation
- Customer servicing experience in hospitality, call centre/contact centre, IT Support, etc
- Supports the program strategy by managing projects and continuous improvement activities to optimize the organization’s customer experience
- Work with Category Managers and Directors in the development of effective store merchandising programs within the format
- Optimise the customer experience by offering full resolution of issues on first contact where possible
- Experience of working in a customer-focused, fast-paced, multi-dimensional, multi-channel industry
4
Experience For Main & Vine Customer Experience Specialist Resume
- Responsible for driving process and system improvements that lead to better customer rated experiences with Ooredoo
- Experience in customer service
- Prioritize, and organise
- Proven ability to problem solve and achieve results
- Experience in the hospitality/automotive industry an advantage
- Customer Service experience required
- Skilled in Microsoft Office applications (Word, Excel, PowerPoint)
- Demonstrated ability to write clearly and succinctly to a variety of audience from Senior Leadership to Team Members
5
Experience For Night Customer Experience Specialist Resume
- Proven ability to organize with keen attention to detail
- Previous experience in the automotive industry is desirable
- Strong communicator at various levels - ability to assess individual customer needs
- Good Education in Core GCSE Subjects (Or equivalent) – Desirable
- Experienced user of MS office inc Word, Excel, PP, Outlook
- Strong communicator, both verbally and written (bilingual in French is an asset)
- Has a proven track record of excellence in customer service and thrive in a fast-paced, dynamic, and fun environment
6
Experience For Digital Best Customer Experience Specialist Resume
- Experience as a senior administrative assistance or meeting planner/event coordinator
- Experience working collaboratively with highly cross-functional teams
- Communicate regularly with business partners to ensure understanding and execution of customer experience and front end operations
- Identify ongoing customer experience and front end needs and provide recommended actions and resources
- Customer servicing experience in hospitality, call centre/contact centre, IT Support, etc
7
Experience For Customer Experience Specialist Japanese Resume
- Experience using web services, REST APIs, GraphQL
- Effective solution oriented problem solving abilities
- Manage changeovers, rebox, relabels, etc. in his/her own territory and assist in other regions as determined by the Director of Customer Experience
- Coordinate the end to end customer experience from initial engagement through product adoption
- With above 3 years customer service experience
- Valid state driver’s license or identification card
- Good command of both French and English Language
8
Experience For DTC Customer Experience Specialist Resume
- Work cross-functionally with product/program managers and designers to improve customer experience flows
- Develops and maintains detailed project plans to monitor and track progress to the strategic customer experience road map
- Creates presentations and status updates for senior leadership to support the customer experience journey
- Maintains an awareness of industry trends and suggests recommendations to evolve the customer experience
- Build organizational awareness of the customer experience and help facilitate opportunities to embed CX throughout the organization
- Facilitate and manage stakeholders discussions, design workshops to drive for experience/journey transformations/improvements
- Ideate, prototype and develop customer experience/journey concepts/solutions with cross discipline teams
- Facilitate/progress customer experience strategic initiatives across countries
9
Experience For Treasury Management Customer Experience Specialist Resume
- Knowledge in the latest customer experience thought leadership or trends
- Educates and excites guests by answering their questions and providing a tailored experience based upon their interests and agenda
- Demonstrate a mastery of all Tesla products, solutions and services. Keep up with sustainable energy trends and local incentives
- Experience in a retail sales environment
- Make support decisions that balance customer experience with shareholder equity
10
Experience For Customer Experience Specialist Portuguese Resume
- Work with future product team, to ensure customer experience feedback is incorporated in future product support strategies
- Drive ad-hoc initiatives to improve quality or customer experience. Evaluate usage and service feasibility and business impact for ad-hoc investigations
- Experience or training in business process review, business process improvement and/or re-engineering
- Help build awareness and be an advocate for optimizing the Customer Experience across the Order to Cash organization
- Create and maintain a customer experience dashboard including key metrics for the Order to Cash processes
- Assist CS managers and Division Head in identifying opportunities across the corporation for Customer Experience-related business process improvement
- Translates Corporate Customer Experience initiatives into country launch strategies
- Work with the Gore Associate experience (AX) team to ensure synergies between CX and AX
- Conduct analysis for global audiences, reporting global and language-specific findings across digital experiences
List of Typical Skills For a Customer Experience Specialist Resume
1
Skills For Senior Customer Experience Specialist Resume
- Good Microsoft Excel skills, including graph production, pivot tables and formulas
- Strong organization, time management, and problem solving skills. Ability to work in a global matrix structure
- Maintain confidentiality regarding proprietary company information. Excellent written, communication and interpersonal skills
- Excellent written and oral communication skills, especially over the telephone - both internally and externally
- Exceptional time management skills and ability to multitask and prioritize work
- Effectively handle multiple priorities, organise workload and reach deadlines
- Strong organizational, planning and strategic execution skills
- Bilingual (English, French), spoken and written; Excellent verbal and written skills required
2
Skills For Digital Customer Experience Specialist Resume
- Strong telephone skills required
- Strong customer service and computer skills required
- Strong office administration and organizational skills
- Excellent bilingual oral communication and presentation skills. (French and English)
- Highly motivated and self-directed with good project management skills and ability to multi-task
- Proven experience in building personas and journey mapping, including facilitating CX workshops
- Proven track record in creating customer experience (CX) strategies in both B2B and B2C, as well as implementing tactical plans that drive business impact
3
Skills For Work From Home Customer Experience Specialist Resume
- Great communication skills Humor and positive working attitude is highly encouraged
- Great relationship building and collaboration skills
- Experience as a Lean Sig Sigma Black Belt with working knowledge and proven application of principles and philosophies of Lean Six Sigma
- Organized, detail-oriented and capable of working effectively under pressure and within tight deadlines
- Exceptional team work collaboration skills including the ability to offer multiple solutions and build on other’s ideas
- Effectively engage and communicate with dealers, while offering high-quality service throughout each stage of the customer life-cycle
- Examines existing customer service and customer experience practices in terms of people, processes, and technology; identifies priorities for change
- Detailed oriented and multi tasking skills
- Consolidate and analyse customer and business data (including research output) to derive transformative/improvement experience opportunities
4
Skills For Main & Vine Customer Experience Specialist Resume
- Adept writing skills and impeccable attention to detail
- Advanced problem solving skills with the ability to think creatively to resolve difficult situations
- Salesforce reporting skills
- Mediation skills; Actively work with uses to identify best solution
- Effectively and efficiently communicate owners concerns with service centre staff and colleagues in the Customer Support team in the Netherlands
- Effectively solve complex problems and explain it in simple form
- Foster cross-team learning and team building skills
- Strong customer focus- understand what drives customer satisfaction and prioritized customer needs
- Understand dealer’s needs and effectively communicate DRIVIN’s value proposition to them
5
Skills For Night Customer Experience Specialist Resume
- Handle pressure, multitask effectively, and say ‘No’ when appropriate
- Responds effectively and efficiently to CAS feedbacks within 24 hours
- Experience in Customer Service, Marketing, Operations, or related Customer Experience role
- Computer skills – accuracy, MS products, AS400
- Customer Service skills - advanced
- Organize and operate the Innovation Hub to achieve first-class experience
- Communicate effectively and build relationships with key internal and external stakeholders
6
Skills For Digital Best Customer Experience Specialist Resume
- Validating and testing responses and loading them into our data system
- Assisting financial planning consultants in developing effective support strategies
- Leading the process for an exceptional online customer experience
- Reporting experience (Business Intelligence tools)
- Outstanding customer obsession with the drive to ‘Think Big’ about opportunities to change a given customer experience
- Strong computer system knowledge and working ability including the following applications
- Experience with analyzing data and communicating findings
- Passionate about building a brand through customers experience and creating relationships
7
Skills For Customer Experience Specialist Japanese Resume
- Project Management experience; building and leading cross functional teams and projects
- Country Management: Ensuring, depending on the local Customer Experience maturity, that golbal alignment is approached
- Experience in working with multi-variant test and behavioural targeting tools
- Experience working in customer service client facing positions
- Experience in implementing/managing regional projects/initiatives
8
Skills For DTC Customer Experience Specialist Resume
- Stay abreast of emerging trends, bringing forward innovation to drive next generation customer experience capabilities
- Experience communicating with various levels of an organization
- Experience of surveying would be beneficial, but is not essential
- Strong business acumen in understanding business rules and processes, and their implications
- Experience working directly in Customer Service
9
Skills For Treasury Management Customer Experience Specialist Resume
- Knowledge and experience in strategy, operational and financial planning and team management
- Demonstrated ability to exercise sound judgment – even in the throes of pressure and situations requiring instant solutions and resolution
- Experience using web based Content Management systems
- From 2-4 years professional customer facing experience
- Strong understanding of the relevant vendor landscape and associated technologies
- Experience working in the industrial, or performance apparel industries
10
Skills For Customer Experience Specialist Portuguese Resume
- Solid understanding of Customer Service techniques and standards
- Are a seasoned customer service professional with at least 2 years of experience wowing customers left and right
- Demonstrable, relevant experience, including but not limited to
- A strong and up-to-date technical understanding of digital technologies and their applications, especially online usability & SEO
- Customer servicing experience in hospitality, call centre/contact centre, IT Support, etc
List of Typical Responsibilities For a Customer Experience Specialist Resume
1
Responsibilities For Senior Customer Experience Specialist Resume
- Strong power point presentation skills and creative writing ability
- Pleasant disposition with excellent interpersonal, organisational and communication skills
- Peer coaching or training skills – intermediate
- Deliver high quality data and drive insights to improve customer experience, marketing & sales effectiveness
- Prior contact centre experience
- Work as a team player to deliver results effectively and efficiently to a variety of customers
- Technical web / digital skills and the ability to confidently manage IS teams to ensure the business gets the best out of the relationship
2
Responsibilities For Digital Customer Experience Specialist Resume
- Strong experience within a consumer service industry focused environment
- Deliver excellent customer service during their appointment time and canvass for improvement and feedback
- Experience in product development with an engineering focus
- Interior design/planning experience
- Support the Customer Experience leader for the CAS goal setting and relevant documents and data
- Effective in change management and changing cultural norms
3
Responsibilities For Work From Home Customer Experience Specialist Resume
- Analyze the Customer Experience processes to identify improvement opportunities and assist in management decision making
- Management of the customer end to end experience - single point of contact
- Direct stores and recommend strategies to improve the customer experience and improve front end operations
- Retail or hospitality experience - preferably in a high volume location
- Retail, customer service or hospitality experience - preferably in a high volume location
- Operates the corporate telephone system to answer or redirect customer calls to the appropriate staff and business units in a high call volume environment
- Ensure all pax are good to go
4
Responsibilities For Main & Vine Customer Experience Specialist Resume
- Maintain self-motivation and operate with an entrepreneurial mindset
- Manage social media ratings and customer pain points, to improve customer experience and strengthen HP brand
- Ales experience in the automotive or vehicle remarketing industry would be an ass
- Strong sense of team mentality and reliability of Tesla products and services. Keep up with EV industry trends and local incentives
- Experience based upon their interests and agenda
- Understands the current, end to end, global customer experience, business plans and future expectations
- Proven ability to use MS Office applications, in particular Excel and PowerPoint
- Change agent and a facilitative team leader with a strong desire to achieve results
- Experience in guest services or related field
5
Responsibilities For Night Customer Experience Specialist Resume
- Excellent record of attendance and timeliness to work
- Demonstrated sense of urgency and commitment
- Experience in Sales Support or Administrative Support Role required
- Experience in Project Management Role required
- Organized, strong communicator who loves to use data as knowledge!
- One (1) year experience in a sales or service environment
- Able to work independently with good initiative
- Good team player who is highly motivated and proactive
- Understand current product quality issues and customer experience concerns, feedback to NPI programs and drive for improvement
6
Responsibilities For Digital Best Customer Experience Specialist Resume
- Support the growth of the Customer Experience team through partnership with leaders and specialists
- Partner amongst peer group to drive Lyft Bikes and Scooters/Customer Experience & Trust initiatives and focuses across all lines of business
- Experience in Customer Success, technology sales, or Services
- Are a self-starter who weighs all the options and makes a decision based on experience with level judgment
- Can prioritize, stay cool in the face of ambiguity and know the importance of work-life balance
- One to three years of related digital experience
- Improvement of priority stores’ departments upon implementation of specialist-driven action plan
7
Responsibilities For Customer Experience Specialist Japanese Resume
- Previous experience in a customer-oriented role is essential
- Analyze process data to help teams, like customer service, improve their effectiveness and efficiency
- Route feedback and support Studio Management to improve the CorePower Yoga experience for our members
- Identify and make recommendations for ways to improve our processes, tools, and materials to enhance the customer experience
- Strong-willed with impeccable follow-through to see a customer through until they are satisfied
- Assist in developing targeted improvement goals for Customer Experience KPI’s at store level
- Attention to Detail: Strong attention to detail and to complete quality work on a timely basis products
- Confidently manage multiple stakeholders and negotiate differences of opinion to provide best customer experience and business outcomes
- Two to five (2-5) years customer service experience in a call center environment
8
Responsibilities For DTC Customer Experience Specialist Resume
- Intermediate experience in Excel, Power Point, and Word
- Has strong responsibilities to follow up any inquires related to CAS
- Manage and maintain updated Customer Experience data in BI tool, OpenGlobe, SharePoint site and other information platforms
- Serve as a steward for the design of particular episodes in the customer experience, including some complex ones which cut across multiple functional areas
- Devise entirely new types of customer interactions and touch-points that would help enhance and differentiate the Customer Experience
- Consult with the businesses, regions and functions to help them dissect, diagnose and differentiate their Customer Experience
- Guide and lead functional or business associates in the tactical Customer Experience improvement initiatives in their area of expertise
9
Responsibilities For Treasury Management Customer Experience Specialist Resume
- Running the online surveying platform and building a plan to optimise surveying
- Developing and managing online/digital initiatives and campaigns
- Providing customer problem resolution
- Assisting with monthly mailers, newsletter….etc
- Maintaining accurate customer lists / My Fleet / Email addresses
10
Responsibilities For Customer Experience Specialist Portuguese Resume
- Ensuring the successful launch and adoption of digital products
- Troubleshooting client issues and concerns
- Following up with customers within specified timeframes with resolutions/updates via outbound calls/emails
- Overseeing evacuation procedures or critical situations with travelers (strikes and airport closure)
- Inspiring team player with CEX vision, and the ability and desire to adequately address challenges
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