Customer Executive Resume Sample
Rogelio Conroy
12515 Kunde Route,
Chicago,
IL
+1 (555) 922 9049
Work Experience
Customer Executive
05/2018
-
PRESENT
Philadelphia, PA
- Experience selling in and managing services accounts- IT Services – ITO, Infrastructure Services, Application Services, BPO
- Managerial/leadership experience managing account P&L
- Negotiation skills, managing large complex engagements; Ability to drive revenue growth, manage operations and profitability; comfortable engaging with Executive Leadership and CXO level at client
- Build external relationships with buying and merchandising teams for any category and insight recommendations
- Deliver continuous performance updates to bring opportunities for growth and improvement for the customer and Purina
- Execute merchandising activities to ensure optimisation of the Purina range
- Establish strong external relationships with Buyers and Merchandisers as well as a strong internal Purina stakeholder network
- Background in managing BPO, Applications, Systems integration services engagement using Global and offshore delivery methodologies
- A good understanding of the competitive landscape (Domestic and offshore players, their relative strengths and weaknesses)
Customer Executive SMB Category Management
05/2013
-
02/2018
Phoenix, AZ
- Conduct remote discovery sessions in collaboration with Pre-Sales to fully understand customers’ technical requirements and in order to deliver tailored solution proposals
- Handles SM Stores, Puregold, S&R, and big chains of drugstore
- Has a good eye for beauty
- Collect and analyze potential customer’s financial information, critical business processes and/or system needs
- Conducts research on existing customer’s growth trends and audits their JDA license records to ensure compliance with license agreements/terms for necessary upgrades
- Presents product functionality and benefits and how they address the prospective customer’s business needs
- Develop, agree and implement the annual account development plan / JBP for required categories and internal purchases
- Build annual category / customer plan, including promotional calendar highlighting key events, quantifying size of opportunities using customer language
Customer Executive, Retail
11/2009
-
01/2013
San Francisco, CA
- Drive business relationship with account, understand the customers’ business and ensure customer intimacy. To maintain close and frequent contact with all necessary personnel within customer
- Travel 50-75% within the U.S
- Experience and success in selling high value, long lead time supply chain solutions and/or ERP software ($500K+ and 6-12 months in duration for individual transactions)
- Establish and manage executive customer relationships (key decision makers up to the CXO level)
- Demonstrated experience and success in selling high value, long lead time enterprise solutions software ($500K+ and above and 6-12 months in duration for individual transactions)
- Experience and success selling Consulting, Cloud and Education services ($200K+ and above)
- Proven sales quota attainment track record ($1M+ annual quota achievement and above)
- Demonstrated sales track record with Tier 1 and Tier 2 Retailcustomers (8+ years’ experience and above) highly desired
- Develops fact based sales presentations utilizing Margin Minder and Nielsen data to identify incremental volume/space opportunities with assigned accounts
Education
Washington State University Spokane
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Outstanding presentation, facilitation, and communication skills
- We are looking for candidates who possess the rare combination of the following achievements, skills, and behaviors
- Pricing and Forecasting Skills, Knowledge & Expertise
- Respond positively to change Essential Skills
- Good data inputting skills
- Computer skills and proficiency, specifically PowerPoint, Excel, and Word, SharePoint and Outlook is required
- Cloud and ERP sales experience; SCM (supply chain management) solutions + license and services experience
How to write Customer Executive Resume
Customer Executive role is responsible for leadership, negotiation, finance, retail, credit, training, integration, procurement, litigation, reporting.
To write great resume for customer executive job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Executive Resume
The section contact information is important in your customer executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Executive Resume
The section work experience is an essential part of your customer executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer executive position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Executive resume experience can include:
- Driving licence and solid driving experience
- Proven experience selling Consulting, Cloud and Education Services ($200K and above)
- Proven experience also selling Consulting, Cloud and Education Services ($200K and above)
- Cloud and ERP sales experience; SCM (supply chain management) solutions + license and consulting (services) experience ideal
- Effectively implement programs for area of responsibility
- Demonstrated experience in leveraged delivery models
Education on a Customer Executive Resume
Make sure to make education a priority on your customer executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Executive Resume
When listing skills on your customer executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer executive skills:
- Awareness of upcoming channel opportunities and how to tap them effectively
- Ensuring effective management of customer requests, ensuring they are resolved by SLAs
- More than 5 years’ experience and success selling licenses, cloud, and implementation consulting services, a value based selling approach
- Experience and success selling Consulting and Education services ($200K and above)
- Experience and success selling implementation consulting services ($500K and above)
- Experience with selling subscriptions and SaaS, in addition to knowledge on AI, IoT, ML and Big Data
List of Typical Experience For a Customer Executive Resume
1
Experience For Customer Executive SMB Category Management Resume
- Effectively manage direct reports at the manager and professional staff level
- Demonstrated relationships with 3PL industry system integrators
- Develop JBPs / Account Plans based on account’s strategy/business needs visà-vis UFS business priorities
- Planning routes efficiently to increase productivity
- Handling Gross Revenue for Premium business
- Manage account profitability by measuring and managing customer contribution
- Drive a culture of cadence through accountability by driving Structured Gate meeting
- Increase Net Distribution by increasing number of outlet served
2
Experience For Senior Customer Executive Resume
- Garner competitive Intel and develop action items that bring about overall improvement to BBU strategic brand portfolio
- Responsible for pre and post analysis on all promotions, in tandem with Customer Planning team, to identify and correct missed opportunities
- Maintain overall responsibility for managing project delivery and the customer relationship
- Develops and implements promotional calendar to fully maximize all trade promotions and maintain competitive advantage
- Responsible for pre and post analysis on all promotions to identify and correct missed opportunities
- Responsible for the entry of all promotional activity into Synectics and maintenance of accurate customer price file
3
Experience For Customer Executive, Retail Resume
- Gains authorization and secondary display support for all new products
- Develops full revenue programs to align with customers’ key initiatives
- Lead the operations team in the development and implementation of a call matrix to ensure quarterly reviews are conducted with all store operations’ personnel
- Maintains and regularly updates analysis of key competitors’ activities and their impact on Entenmann’s on a market-by-market basis
- Responsible for annual and semi-annual Top-to-Top presentations for assigned accounts
- Achieve specific objectives/outcomes and set/meet key initiatives
- Find new business opportunities
4
Experience For Key Customer Executive Resume
- Qualify new opportunities, and close new business
- Manages closure on customer pport issue
- High comfort level and presence with senior executives
- Train PSR/RSA to identify opportunities at retail outlets and to maximize opportunity conversion
- Retention of PSR/ RSAs
- 7 to 8 distributors
- Average of 18 routes
- Business Value as per plan
- More than 3000 outlets base
5
Experience For Customer Executive SMB Resume
- Cost – Manage Stales as per plan
- Monitoring the customers complaints made at the Cooler call centre, and ensuring that the service franchisee send the technician on time to the shops with the coolers and closed the call as per norms
- Delivering Secondary monthly targets and Gross Revenue growth
- Maintains and regularly updates analysis of key competitors’ activities and their impact on all BBU Brands on a market-by-market basis
- Builds strong collaborative relationships with Consultants, Account Executives, Domain Sales Executives and others to maximize customer utilization of NTT DATA products and services, establishes and meets growth plans and targets
- Demonstrate past success of delivering add-on business, revenue expansion, and managing P&Ls, with a large book of business at a large global customer
- Operational expertise to ensure delivery expectations are exceeded and that proper team is in place to conduct appropriate business/technology planning and deliver solutions/operational excellence
6
Experience For Senior, .T Services Customer Executive Resume
- Demonstrated sales track record with Tier 1 and Tier 2 retail customers (5+ years’ experience and above)
- Identify additional JDA business opportunities including large license, education, consulting opportunities and engage appropriate JDA teams
- Maximize, advance and close new sales opportunities through the successful execution of sales strategies and roadmaps
- Manage interactions with customer during all phases of the sales cycle. Serve as a point contact for customer service issues or escalations and elevate unresolved customer issues as appropriate
- Develop effective and specific territory or customer account plans to ensure and exceed revenue target delivery and sustainable growth
- Achieve and/or exceed quota targets
- Maintain CRM system (i.e. Salesforce) with accurate customer and pipeline information
7
Experience For Retail Customer Executive Resume
- Update software sales forecast accurately
- Virtual-based opportunity: Ability to travel 50% or more at times within the U.S
- Works with salesmen in market to coach him/her on market execution
- Communicates incentives and motivates salesmen to achieve targets
- High comfort level and presence with senior and C-Suite 3PL executives
8
Experience For Major Customer Executive Resume
- Ensure compliance with all BBU safety programs promoted by the organization
- Responsible for overall sales of all BBU company products in all assigned major customers
- Provide strategic direction and a plans for assigned customers that intend to positively impact and influence BBU’s short and long-term strategic priorities
- Develop and implement commercial bakery strategies utilizing BBU’s strategic brands to develop customer’s category and increase BBU share
- Responsible for any headquarter and member/group level business reviews with assigned customers
- Convey timely contracts, incentive programs and marketing initiatives, and maintain up to date customer pricing files both internally via BBU’s systems and with within customer’s systems
- Functionally partner with Customer Planning and Sales Operations teams to maximize strategic priorities including growth and profitability in sales and freshness
- Work with Finance team to create annual customer budgets and manage overall customer spend including, but not limited to, temporary pricing changes, promotional activity, marketing programs, marketing contracts, display execution, category management
- Responsible for cultivating and maintaining long-term productive relationships with all retail customers assigned
9
Experience For Services Customer Executive Resume
- Provide strategic direction that influences BBU’s short and long-term decision making
- Represent the company professionally during customer interaction and business activities
- Full year projection and volume forecast accuracy
- Develop and present business plans to attain sustainable growth and achieve true profits on an as-directed cadence
- Be well-versed with account’s strategy, plans, yearly activity calendars
- Win and retain profitable business with chain customers by understanding the Chains business model and key success factors. Align these with UFS profitability targets.
- Negotiate business terms in each customer to reach the most effective conditions for Unilever
10
Experience For Healthcare Payer IT Services Customer Executive Resume
- Deliver the KPI’s for chain accounts local operations
- Obtain and feedback information (within Unilever policies) about competitors and their activities in the market. Control and manage assigned budgets for selling support in line with Unilever policies and strategy Lead projects and ensure timely completion
- Develops effective and specific territory or customer account plans to ensure and exceed revenue target delivery and sustainable growth. Develop and foster strong relationships as a trusted advisor to customers and leverage to drive strategy through the organization
- Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and its competitors to remain updated on key industry trends and issues impacting the customer or prospect
- Plan and conduct efficient customer discovery sessions to gain valuable insight. Construct and deliver innovative customer presentations to position JDA solutions which can help them achieve or exceed their goals
- Advance and close sales opportunities through the successful execution of the sales strategies and roadmaps. Manage interactions with customer during all phases of the sales cycle. Serve as a point contact for customer service issues or escalations and elevate unresolved customer issues as appropriate
List of Typical Skills For a Customer Executive Resume
1
Skills For Customer Executive SMB Category Management Resume
- Plan, execute and analyze the results of detailed activity plans periodically that are developed in line with the Unilever category priorities and customer profitability
- Utilize all the tools and databases to ensure effective account management including RRMS and Customer Hub
- Experience of working to agreed targets
- Strong working knowledge of sales processes and procedures, space management programs and DSD operations
- Experience in enterprise selling based on value
- Demonstrated relationships with Retail and Manufacturing Industry system integrators
- Experience and success in selling high value services engagements
- Deep domain experience in 3PL business process, pain points, technology solutions, and the pros/cons of implementation approaches
2
Skills For Senior Customer Executive Resume
- Demonstrated relationships with Retail Industry system integrators
- Local language (good to have) and Basic English
- Assurance - Deliver customer excellence compliantly & in line with BGB priorities
- Consumer product account experience
- Answering incoming calls in a prompt and professional manner at all times
- Developing compelling value propositions based on ROI cost/benefit analysis
3
Skills For Customer Executive, Retail Resume
- Willing to travel up to 50% of the time; domestic and international
- Handling big chains of supermarkets and drugstores
- Translating agreements and ensures on-time stock replenishment across all branches through close coordination with supply chain and agencies
- Ensuring 80% of the calls are closed within 12 hours
- Ensuring Availablilty and proper usage of spare parts
- Keeping the call closure paperwork in order
4
Skills For Key Customer Executive Resume
- Ensuring the capability of the technicians at the service franchisee
- Managing SAP refund requests and journals
- Managing a Group of 12 Service partners across
- Ensuring cold stock availability and Visi-Cooler purity (Bev) at outlets
- Ensuring stock availability and Rack Execution (foods) as per planogram
- Understanding of broad competitive solution footprints for the Supply Chain information systems marketplace
5
Skills For Customer Executive SMB Resume
- Ensuring cold stock availability and Visi-Cooler purity at outlets
- Ensuring stock availability and Rack Execution as per planogram
- On boarding of particular channels to our existing channel-specific schemes
- Respond to dynamic changes to changing demand off take thru changes in servicing
- Successful management of the customer queries, enabling delivery against customer expectations and the improving our brand NPS
6
Skills For Senior, .T Services Customer Executive Resume
- Develop a consultative relationship with each client and work in conjunction with Sales and all internal resources providing solution planning support
- Responsible for thoroughly understanding and managing their customer portfolio
- Increases Weighted Distribution by increasing SKU count in existing outlets
- One-on-One training of PSRs to develop business understanding & sales capability
- Develop wiring plan for each key account through continuous networking with
7
Skills For Retail Customer Executive Resume
- Display your professional performance edge and continue to foster growth through proactive coaching and broader engagement across the community
- Create and maintain a consistent way or working
- Regular distributor and market visits to detect an solve any issues pertaining to equipments
- Problem Solving Key Interfaces
- Correctness of claims by stockiest, Damaged stock, Overcharging by stockiest, Godown condition
- Ensure execution quality (Sales Building Blocks)and imperatives in Territory viz.,
8
Skills For Major Customer Executive Resume
- Maintain working knowledge of each of the PROS Travel product and service offerings
- Manage the invoicing, accounts receivable, and other commercial aspects of the customer relationship
- Create a tailored plan to ensure ongoing client success and achievement of key adoption / optimization metrics
- Control of Marketing equipment (Coolers and Stands)
- Capability Building of service vendors
- To take customer booking requests, amendments, cancellations and general enquiries
9
Skills For Services Customer Executive Resume
- To reserve accommodation, negotiating with the supplier on the customer’s behalf to achieve the best rates and commission
- Proactively and confidently engage customers, updating them on their portfolio status
- Relationship building in the market to maximize customer satisfaction
- Knowledge and understanding of retail industry pain points and related cost-drivers
- Monthly target setting for each salesmen
- Monitors salesmen performance using regular sales reports
- Work closely with key accounts to set clear expectations to ensure continuous orders, expansion of business and marketing plan execution
- Ensure a safe working environment for all associates through safety programs promoted by the organization
- Provide leadership and direction for all assigned customer activities serving as a liaison between Customer team and Sales Operations organization
10
Skills For Healthcare Payer IT Services Customer Executive Resume
- Demonstrate experience developing and delivering product and service innovation relative to Application Development & Support, Managed Infrastructure and Cloud services
- Experience with Telecommunications, Entertainment and Content Customers ideal
- Speak fluent Spanish or Portuguese
- FMCG Sales and Distribution Model
- Computers – Excel, Word, Outlook
- Data proficiency – ROI Model
- Computer Proficiency – Excel, Word, PPT, Outlook
List of Typical Responsibilities For a Customer Executive Resume
1
Responsibilities For Customer Executive SMB Category Management Resume
- Understand JDA’s competition and effectively position solutions against them to meet or exceed customer needs
- Cloud and ERP sales experience; SCM (supply chain management) solutions + license and services experience ideal
- Exceptional presentation, facilitation, communication and negotiation skills
- Cloud and ERP sales experience; solutions + license and services experience ideal
- Large software company experience with success selling enterprise-level, complex software sales
- Proven quota attainment record ($2M annual quota achievement and above)
- Wholesale Distribution background experience highly desired
- Vertical background of Consumer Goods and or/Life Sciences customers
2
Responsibilities For Senior Customer Executive Resume
- Experience in Healthcare Payer/Health Plan industry in order to be viewed as a Business Partner in the eyes of the customer
- Work independently with limited supervision but maintain strong cross-functional relationships across teams
- Experience and expertise in customer negotiations
- Plan, execute and analyze the results of detailed activity plans that are developed in line with the Unilever category priorities and customer profitability
- Ensuring 100% satisfaction
- Handling PSR Team
- Pro-actively engage in billing, queries, payment and renewal discussion with customers
3
Responsibilities For Customer Executive, Retail Resume
- Participate in the development and delivery of comprehensive business plans to address customer priorities and pain points. Understand Value Engineering (VE), benchmarking and ROI data and how they support the customer’s decision process. Work with Sales and VE to deploy tools effectively
- Leverage support organizations including Marketing, Inside Sales, Partners and channels to funnel pipeline into the assigned customer territory
- Orchestrate resources: deploy appropriate teams to execute winning sales. Develop coordination skills and leadership skills of remote teams to successfully close new business
- Balance deal transaction acceleration through effective negotiations with prospects or customers during a sales cycle
- Large software company experience with success selling enterprise-level, complex software sales
4
Responsibilities For Key Customer Executive Resume
- Experience in a team-based selling environment
- Maintain CRM system (i.e. Salesforce) with accurate customer and pipeline information. Update software sales forecast accurately
- Maximize the value of all sales support organizations and ensure teams and Partners are well versed in each account strategy
- Follow established business processes for Services in order to draft, have approved and legally negotiate (Terms and Conditions) the contracts with our customers
- Virtual-based opportunity: Ability to travel 50% or more within the U.S
5
Responsibilities For Customer Executive SMB Resume
- Follow established business processes for Services to draft, have approved and legally negotiate (Terms and Conditions) the contracts with our customers
- Relevant experience or equivalent combination of education and work experience. (Like to see experience in BPO and applications managed services accounts experience, Global Delivery experience with onsite and offshore models, experience in managing remote teams)
- Advanced knowledge of Healthcare, finance, contract management, customer relationships, people management, project management and relevant industry information
- Company – Service and Repairs division of Samsung, LG, VOLTAS, Whirlpool, Godrej, Videocon, Onida, Haier, Kelvinators, Electrolux
- To strive to enhance market share of FLI range, penetration and visibility in a given territory and resolve matters with the Distributors, RSA and Accounts
- Post Graduation (Tier 2/3 College)
- Specific Trade Spends for Bev, Foods, Premium as per AOP
- Drive Instore Execution for MT, O/L addition as per the target
6
Responsibilities For Senior, .T Services Customer Executive Resume
- Distribution & value targets for defined NPDs for the premium business
- Coach the PSR with 16 W W per month [Metrics: i-execute/ Blue Book Record]
- Handles supermarkets like Shopwise and Rustan’s
- Handles accounts under store operations
- Handles Total GO (Minimarket, Convenience Stores) operations and Head office role for Centro Asia (Petrols)
- Lead and direct an army of Field supervisors covering total PH to ensure swift operations on Perfect Basics (OSA, OTIF implementation of activation, SO, Perfect Stores)
- Ensures regular store engagement to further build customer relationship across all customers (Alfamart, 7-11, Ministop, Family Mart)
7
Responsibilities For Retail Customer Executive Resume
- Repeat failure of closed calls to be less than 2%
- To maximise revenue from customers through the promotion of our services
- To respond and action customer complaints in line with departmental procedures and ensure all issues are reported to the Supervisor
- Collection of current billing and debt in accordance with contractual terms while contributing along with the rest of the business to customer satisfaction targets
- Consumption disputes, business moves and payment promises
- Negotiate and agree customer payment plans and identify accounts for Risk, Litigation and Commercial Agreement treatments
- Expert Knowledge of the Korean Defense environment, specifically DAPA, MND and the Korean Armed forces
8
Responsibilities For Major Customer Executive Resume
- Worked effectively with industry stakeholders from a customer and or supplier standpoint to achieve customer satisfaction targets, deliver current contracts and develop new business opportunities
- Understand a large variety of complex stakeholder networks and strong communication skills to convey a corporate and Defense position in formal negotiations and in informal engagements
- Strong inter-personal/social skills to be able to identify, approach and develop contacts with all levels of decision makers in Korean and English
- Evidence of having interfaced at all levels of both customer and large matrix organizations
- An understanding of Korean customers, local military or industry requirements, barriers to entry and how to overcome such challenges to achieve business objectives
- Proactively research and analyze available customer situational information (Market data, Social Media, Customer Articles, etc.) to build and position a preemptive value proposition to a customer BEFORE they identify their own need
- The ability to prioritise workloads and work under pressure
- This is a remote/ virtual based position (U.S.)
9
Responsibilities For Services Customer Executive Resume
- Travel Required 25% or as needed across the country
- Available for our customers at all times, whether by telephone or email, to respond and resolve any queries they receive
- Customer Relationship - Delivering customer excellence, through every interaction with customers and driving a culture of speaking to customers rather than emailing
- Customer delivery - Technical expert who owns and administers customer enquiries, delivering customer excellence
- Understands the business and systems
- Support the sales cycle, including ownership of the Work Order legal document, minimizing risk, accelerating revenue recognition, and maximizing the probability of deal closure
- Proactively identify key opportunities to expand and deepen the footprint of the offerings at our customer accounts – land and expand
- Establish and deepen C Level and business process owner relationships across the client
- Educate clients on self-service tools, release processes, and other programs to ensure a successful partnership
10
Responsibilities For Healthcare Payer IT Services Customer Executive Resume
- Identify and secure new sales opportunities of PROS products and services through work orders and ensure renewal of maintenance and subscription contracts
- Provide high level project management and coordination around the deployment phases
- Provide and promote governance structure to ensure success of the solution
- Conduct regular meetings with the client and make recommendations to ensure continued success with PROS Product Solutions
- Proactively identify key opportunities to expand and deepen the footprint of the offerings within the client ecosystem
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