CRM Administrator Resume Sample
Vida Schmidt
423 Jacobs Glens,
Boston,
MA
+1 (555) 479 8040
Work Experience
CRM Administrator
01/2018
-
PRESENT
Houston, TX
- Excellent verbal and written communication skills. Demonstrated proficiency in business and functional requirement writing
- Demonstrated project management discipline and experience
- Experience training/leading mid to large size groups
- Proficient understanding of how technology solves identified business problems
- Demonstrated ability to manage multiple, complex projects in a timely manner
- Exhibits ability to work cooperatively both in a team environment and independently
- Strong analytical, organization, time management and process management skills for success in a results-oriented environment
MS Dynamics CRM Administrator
07/2012
-
11/2017
New York, NY
- Demonstrated high level of written, verbal and interpersonal skills to communicate information, ideas, procedures and processes in a logical sequence; at a level appropriate to the audience and resulting in effective working relationships
- Proven ability to build long-term relationships with customers and business partners
- Ability and willingness to travel as needed to achieve business objectives
- Demonstrated ability to effectively use office automation, communication, software and tools currently used in the Herman Miller office environment
- Bi-weekly calls with Business Unit
- Work with Business Unit on prep of data load file
- Work with Salesforce administrator to get data loaded into Salesforce
Salesforce CRM Administrator
07/2005
-
03/2012
Boston, MA
- Help build the enterprise CRM strategy from the ground up, and work on a diverse range of CRM/Salesforce applications for patient-related operations, marketing and digital applications
- Proactively provide ongoing systems administration, including data management and architecture, documentation, reporting, end-user training as well as develop operating processes and procedures consistent with policies related to platform use
- Carefully manage end-user roles and permissions based on employee’s profile and data access policies, in particular, access to Personal Health Information (PHI)
- Skillfully collaborate with a highly cross-functional and matrixed team, working with MSK stakeholders (i.e., end-users, Compliance, Security, Data Analytics, Digital, Marketing Operations) and external partners, including Salesforce, Salesforce certified systems integrator and digital agency, to expand platform use cases across the institution
- Function as the Information Services Department liaison for systems and data integration as well as related security reviews
- Actively keep abreast of CRM best practices, new Salesforce features, and help drive adoption across MSK
- Complete User Administration
Education
Whitworth University
1999 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Strong/proven problem solving skills across multi-disciplinary skill sets and ability to function in a fast paced environment
- Strong ability to effectively prioritize competing requests, while keeping lines of communication open and clients satisfied
- Good interpersonal skills and skilled in working within teams and in supporting numerous system users
- Strong project management, data management, and training & support skills
- Excellent organizational and communication skills and the ability to work independently and thrive in a fast-paced, demanding environment
- Strong I.T skills including Excel
- Strong project management, data management and training & support skills
How to write CRM Administrator Resume
CRM Administrator role is responsible for training, database, organizational, analytical, excel, interpersonal, software, metrics, reporting, analysis.
To write great resume for crm administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For CRM Administrator Resume
The section contact information is important in your crm administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your CRM Administrator Resume
The section work experience is an essential part of your crm administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous crm administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular crm administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative CRM Administrator resume experience can include:
- Good analytical skills with bulk data upload experience preferable
- Excellent communication skills and good attitude
- Detail oriented with strong written and interpersonal skills
- Excellent analysis skills and the ability to identify issues/opportunities, recommend solutions and develop processes and methodologies
- Excellent project management skills and ability to drive projects to completion
- Good Salesforce platform knowledge, ideally with experience of Pardot Marketing Automation
Education on a CRM Administrator Resume
Make sure to make education a priority on your crm administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your crm administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in CRM Administrator Resume
When listing skills on your crm administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical crm administrator skills:
- Excellent MS Office Skills particularly Word, Excel, with knowledge of using ERP systems
- Strong problem-solving skills, data and software applications
- Good analytical and organizational skills, with an attention to detail
- Demonstrated analytical skills and comfort with data and metrics
- Demonstrated communication skills (written and oral) are critical to the role’s success as it interfaces heavily with cross-functional managers
- Strong computer skills and database logic
List of Typical Experience For a CRM Administrator Resume
1
Experience For MS Dynamics CRM Administrator Resume
- Follows best practices with CRM methodologies, database design/modeling techniques and CRM administration skills
- Proven data entry working experience in a similar environment, preferably in Finance
- Have advanced skills in MS Excel and Outlook
- Great interpersonal skills and ability to deal with all levels of management & staff
- Excellent experience within Salesforce.com Administration
- Delivering excellent customer service and championing product solutions
- Maintaining, enhancing and creating workflows, validation rules, and related functions and configurations within the Salesforce.com environment
2
Experience For Enrollment Management CRM Administrator & System Technologist Resume
- Advanced experience in extracting, analyzing and presenting data using SQL, SOQL, Salesforce or Informatica Cloud
- Experience working with a diverse set of stakeholders in terms of requirements gathering
- Central point of contact for developing and prioritizing all change requests, system alterations and customization
- Experience with marketing automation tools optional
- Experience using Salesforce data tools (Data Loader, Excel Connector, Salesforce for Outlook)
- Experience administrating MS Dynamics 365 Online
3
Experience For Salesforce CRM Administrator Resume
- Strong understanding of integrations into other O365 tools and services
- Experience supporting a commercial sales team in the pharmaceutical industry is required
- Develop and maintain validation rules and custom work flow
- Demonstrable experience within Salesforce.com Administration
- Proven ability to successfully manage multiple concurrent tasks/projects that deliver value in a fast-paced environment
- Salesforce Administrative experience and/or other relational databases
- Analytical mindset to collect and research data; can use intuition and experience to complement data
- Designing, architecting, and publishing reports and dashboards for customers as well as internal use
4
Experience For Senior CRM Administrator Resume
- Building, configuring and implementing technical solutions within time, budget and quality constraints
- Managing incidents and tracking and reporting changes
- Creating or updating training manuals, policies, and procedures
- Provisioning all new users, providing system training and customization
- Developing entire test processes (plans, cases, data, and environments) and managing them
- Communicating well with all levels of personnel (technical and business) and gathering user requirements
5
Experience For Salesforce / CRM Administrator Resume
- Identifying & correcting errors made by system users
- Enforcing new user adoption by monitoring login history
- Providing help-desk support for all system users. Escalating to I/T if needed
- Preventing unauthorized access from ex-employees via de-provisioning
- Generating detailed process maps for sales, marketing, & business workflows
- Importing & exporting of data as required to synchronize back-end systems
- Policing of company data, which is entered by a number of CRM users, across both, Pharmaceutical and medical device sales organizations
- Ensuring data is correct across Accounts, Contacts, Opportunities, etc
- Communicating errors made by users in a friendly, helpful manner
6
Experience For Sales CRM Administrator Resume
- Checking to ensure that all opportunities are up-to-date, in real-time
- Ensuring all data fields are populated correctly at all times
- Reporting improper system usage to senior management
- Providing central point of contact for all change requests & system alterations
- Working with senior management to ensure key functionalities are understood
- Building custom reports and dashboards specific to job functions
7
Experience For CRM Administrator / Analyst Resume
- Maintaining control of access rights, security settings, and user privileges
- Working with I/T to manage project implementation and back-end integration
- Maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards, and reports
- Implementing new enhancements including creation of custom objects, workflows, email alerts and templates, and campaigns
- Developing and maintaining integration with third party solutions
- Building and presenting customized demonstrations for Service and Support product offerings
8
Experience For CRM Administrator Resume
- Supporting and training new end users on the application
- Participating in cross-functional teams that address strategic business issues involving CRM and sales operations
- Maintaining and enhancing data integrity through design, maintenance and security in the Salesforce.com application
- Maintaining multiple user roles, security, profiles, workflow rules, etc
- Identifying CRM usage problems and crafts technical / communication plans to IT/business teams
9
Experience For MS Dynamics CRM Administrator Resume
- Supporting 3rd party products as they relate to the Salesforce platform
- Ensuring that all opportunities are up to date, in real-time
- Identifying and correcting errors made by system users
- Providing central point of contact for all changes requests and alterations
- Coordinating with Operations Executive to improve and fine tune systems/tools and business processes
- Tracking and follow up on planned activity, ensuring all BD commitments are completed thoroughly
- Understanding all aspects of Salesforce.com configuration and technical/functional capabilities, including changes and potential system implications
10
Experience For Enrollment Management CRM Administrator & System Technologist Resume
- Providing admin support to the Boston team for all BD related activities
- Ensuring all relevant plans contain the suitable quality of insight and follow up
- Assisting in management of new user setup and deactivation, profiles, roles, and permission sets
- Maintaining updated system documentation and SFDC policies/procedures
- Coordinate the evaluation, scope and process for onboarding new users. Including training, business process evaluation and implementation
- Maintains a technical awareness of new developments to stay abreast of the latest technologies including Cloud computing and web services
- Develop, implement and analyze reporting around CRM initiatives, sharing relevant data across the organization
- Manage and participate in ongoing CRM enhancement projects, continuing to identify areas for improvement and growth in the CRM platform
- Respond to new customer enquiries coming through corporate marketing emails, website, social media tools
List of Typical Skills For a CRM Administrator Resume
1
Skills For MS Dynamics CRM Administrator Resume
- Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint) Effective time management, organization, and leadership skills
- Proven experience in a global environment working with customers and suppliers
- Strong technical level of experience with SQL Server Management Studio (SSMS) and proficiency with SQL queries
- Strong technical level of experience with Microsoft Access, Excel, Word, and PowerPoint
- Produce effective written materials, organize resources and establish priorities
- Strategic thinker that’s diligent, flexible, resourceful with strong self-starter mentality who possesses a strong work ethic
- Strong reporting background using standard reporting tools, including standard Salesforce reporting functionality
2
Skills For Enrollment Management CRM Administrator & System Technologist Resume
- Experience configuring, testing, documenting and supporting the Salesforce CRM
- Experience of requirements gathering, analysis, design, testing and end-user training
- Strong technology competency, as well as understanding of business and marketing requirements and processes
- Relevant experience in managing and supporting MS Dynamics CRM for an organization
- Experience in national or international marketing and/or sales jobs
- Experience administrating a CRM system
- Experience with operational and administrator support using Salesforce.com
3
Skills For Salesforce CRM Administrator Resume
- Experience in applying Salesforce best practices through all phases: initial design, system maintenance, security, data integrity, duplicates, backups, etc
- Experience deploying Salesforce tools in a university environment
- Experience with MS Office applications, including Excel, Word and PowerPoint
- Experience using MS Word, Excel, Outlook and Powerpoint in a business environment
- Direct experience administering a CRM system, ideally in a professional services or financial services firm
- Previous experience providing support to a 3M Business Group (for example, Inside Sales, Sales Support or Customer Service)
- Salesforce.com integration experience between different business systems as well as working with integration tools
- Experience of working with business stakeholders
- Experienced in a target driven environment and/or organizations
4
Skills For Senior CRM Administrator Resume
- Lead Management – Lets your track leads from initial contact to close, allowing to prioritize opportunities
- Experience within a fast paced, changing and learning focused workplace
- Strong background in Salesforce.com reporting, especially in presenting data to stakeholders
- Experience working within a sales team, specifically within a large global matrix organization
- Proven ability to multitask and work through ambiguous requirements
- Experience in SFDC administration
- HEDA (Higher Education Data Architecture) Experience
- Create customized reports and dashboards, configure objects, fields, record types, page layouts, and validations
5
Skills For Salesforce / CRM Administrator Resume
- Proven ability to work within a technical team
- Experience in database administration or CRM System administration, specifically Salesforce.com
- Experience in coordination of campaigns
- Troubleshoot, identify the root cause of, and develop and implement effective solutions to problems
- Experience as a Salesforce Administrator
- Experience with Informatica Cloud System and MDM Customer Cloud 360 tool desired
- Experience maintaining a Dynamics CRM Infrastructure delivering a service level uptime of 98.5 or greater
6
Skills For Sales CRM Administrator Resume
- Cross-functional experience (i.e. sales, finance, strategy, etc.)
- Computer literacy and strong knowledge of MS Dynamics CRM, MS Power BI, MS Word, MS Excel, MS PowerPoint, Smartsheet, and MS Teams
- Logging and tracking system problems
- Interpreting and applying applicable laws, rules, regulations and best practice industry standards
- Programming background with the ability to develop custom code using Apex and/or JavaScript
- Communicating (orally and in written) information, data, and opinions to inform, influence, and/or persuade a wide variety of individuals and audiences
- Maintaining CMS customer records
- Meeting all service levels agreed upon and reported on a monthly basis
7
Skills For CRM Administrator / Analyst Resume
- Applying industry standards and best practices when designing technical solutions
- Formatting information in readiness to be uploaded to online systems
- Liaising with internal departments where needed
- Understanding of BA practices - requirements gathering, functional specifications, tools, deliverables
- File Sharing – Lets users to collaborate on documents, track updates and approvals, allowing for archiving and searches
- Provide IT Property support including decaling and updating IT property information in appropriate systems
- Support the CPQ quoting tool (Oracle based) support, trouble shooting, and new configurations
- Create new reporting capabilities and respond to stake holders reporting requests
8
Skills For CRM Administrator Resume
- Care for CRM databases including data cleansing, record maintenance and data integrations to other source systems
- Support by troubleshooting and solving user or system issues and respond in a timely fashion
- Assist development and support personnel in resolving system issues, creating business solutions to meet requirements
- Understand impact of campaigns by analyzing results and developing a plan of action to optimize performance
- Perform operational maintenance and data quality monitoring ensuring data integrity
- Visualforce/Lightning components and pages
- The position is estimated to focus 70% on CRM and 30% on other sales tools, reporting, and analytics
- Systems analysis and design, development and programming, implementation, roll-out and deployment and change management
9
Skills For MS Dynamics CRM Administrator Resume
- Resolve support cases from our user base according to SLA requirements
- Oversee all processes that impact and/or relate to Salesforce.com including the roll out of Salesforce.com new releases
- Instruct new users on the application and train existing users on best practices & new functionality
- Develop and maintain training materials and user documentation
- Robust Reporting – Provides real time look at the business, with easy to review and create reports
- Sales Forecasting – Provide advanced analytics to predict where sales are headed based on pipeline, history and goals
- Deep understanding of Salesforce Sales and/or Service Cloud systems
- Efficiently support end-users with expertise and training
- Exceptional knowledge of marketing and sales processes and workflows
10
Skills For Enrollment Management CRM Administrator & System Technologist Resume
- Assist with the Groups objective to implement automated list building
- The ability to use specific Excel functions including VLookup and Pivot tables
- Work with the key business frequently to ensure the process and matching applications are kept in sync
- Interface with staff developing strategy as technical advisor for new functionality from Salesforce.com app exchange applications, releases, and upgrades
- O Responding to support requests via the support email account
List of Typical Responsibilities For a CRM Administrator Resume
1
Responsibilities For MS Dynamics CRM Administrator Resume
- Responsible for system administration, data management, and the development and maintenance of business solutions related to Commvault’s Salesforce.com Customer Relationship Management (CRM) system and other Sales Technology & Analytics applications
- Works directly with internal business partners in Sales, Sales Operations, Marketing, Finance, IT, Legal, and other departments to drive Sales and overall company success through
- Good Sales force platform knowledge, ideally with experience of Pardot Marketing Automation
- Exceptional project management and data management skills
- Demonstrate a proactive approach with the ability to fully understand the nature of the business and the priorities of the project and team
- Strong understanding of marketing practices
2
Responsibilities For Enrollment Management CRM Administrator & System Technologist Resume
- Experience developing responsive HTML email templates (ideally for Salesforce Marketing Cloud)
- Experience of working within the development of a CRM environment and launching new innovations
- + years of experience, preferably working within a professional services firm with an emphasis on marketing, business development and project management
- Experience with Salesforce Marketing Cloud or similar CRM platform
- Experience in the field or related area
- Salesforce Administrative experience
- Strong knowledge of sales workflows
3
Responsibilities For Salesforce CRM Administrator Resume
- Work closely with the business stakeholders with a strong focus on UK Retail to capture, discuss and design new Salesforce.com enhancements/requirements
- Be extremely organized, flexible, with excellent attention to detail and follow-through and delivery
- Salesforce experience
- Assist with ad hoc reporting requests and optimize the user experience related to reports and dashboards
- Developing key reports for Sales Management and providing insight for sales and marketing optimization
4
Responsibilities For Senior CRM Administrator Resume
- Act as the owner of Dynamics CRM in terms of enabling and disabling users, setting up new cases, jobs, document types, etc
- Drive process development, documentation and training for growing CRM team
- User administration – setting up and managing users, roles, views
- Manage day-to-day support and troubleshooting using Service Now (Incident Management System)
- Assist teams with creating and customizing reports and dashboards
- Serve as the specialist for data housed in CRM, while seeking to expand contact lists and enrich existing data
- Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus update and patch management
5
Responsibilities For Salesforce / CRM Administrator Resume
- Data and results-driven with exceptional detail and knowledge around metrics, A/B testing and ROI analysis
- An understanding of data management
- Business Super User mentoring and involvement in the ‘train the trainer’ approach
- Manage regular system maintenance and data cleansing activities, and proactively drive improvements to CRM and data governance strategies
- Monitor CRM usage and highlighting adoption issues to management
- Explore and improve business processes, then develop from scoping to deployment
- Attain business objectives in consideration of standards while benefitting the whole company
- Coordinate testing and user acceptance of unique configuration or requested/implemented feature sets
6
Responsibilities For Sales CRM Administrator Resume
- Integrate new features, to include configuration of unique reporting, etc. in order to provide value to internal customers and leadership
- Assist the Project Manager with the key deliverables of the project i.e. migration of legacy data, fund reconciliations, training etc
- Develop and implement end user training and documentation
- Undertake basic administration such as user management, report writing and dashboard creation
- Ensure accuracy of client and prospect information through regular data cleansing
- Liaise closely with external parties including Sales force and partner organisations to support enhancements and issue resolution
- Run kickoff meetings and testing cycles with users to define and document their requirements
7
Responsibilities For CRM Administrator / Analyst Resume
- Manage user administration and data importing
- Support users of the Application and provide training
- Liaise closely with external parties including Salesforce and partner organisations to support enhancements and issue resolution
- Fundamental knowledge of ticketing systems (i.e., JIRA)
- Develop and document operating processes/procedures consistent with policies related to platform use
8
Responsibilities For CRM Administrator Resume
- Identifies and attends professional training sessions and workshops to increase knowledge in related areas
- Onboard new customers following internal processes and compliance rules
- Coordinate with sales and marketing teams to ensure correct processes followed and customer is satisfied
- Extract reports necessary for SLAs monitoring between departments weekly, monthly
- Day to day ownership of CRM instance, including
- Work with Finance to ensure proper financial accounting of all service transactions
- Maintain all servers including hardware and software
9
Responsibilities For MS Dynamics CRM Administrator Resume
- Root cause analysis for frequently occurring issues
- Basic troubleshooting and ability to answer basic how-to questions from supported applications
- Configure IT devices for secure operation, including installation of security software, software updates, and other configuration as required
- Provide virtual assistance sessions using tools such as Bomgar and Apple Remote Desktop
- Design Standard Operating Procedures (SOP’s) for common support tasks
- Sanitize systems and device drives following NIH Security Guidelines and prepare devices for excess/surplus pickup
10
Responsibilities For Enrollment Management CRM Administrator & System Technologist Resume
- Lead in testing and verification for internal custom code and vendor software releases, patches, and add-ons
- Detailed practices for IT service management (ITSM) that focus on aligning IT services with the needs of business
- Release management – understanding the formal steps necessary to move large development projects into a production environment
- Security architecture, process, standards, protocols and troubleshooting
- Business processes specific to higher education with a track record of leading business process innovation
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