Credit Supervisor Resume Sample

4.5
2 votes
Bethany White
9892 Einar Glen,  New York, NY
+1 (555) 527 6494

Work Experience


Credit Manager, Non-supervisor
08/2017 - PRESENT
Philadelphia, PA
  • Supervisory and leadership responsibility involving staffing, conducting performance appraisals, establishing goals, training and development, reward & recognition, promotions, salary increases, terminations, disciplinary actions etc
  • Work a 20% collection assignment for a specific assigned area
  • Support and direct the team’s lien/bond process including interface with outside legal counsel
  • Grant/deny new lines of credit and/or the extension of credit limits
  • Compile monthly and quarterly management reports
  • Interact and provide support to sales, management and finance personnel as needed
  • Visit existing and potential customers to investigate credit and collection matters and foster good credit relationships between the customer and the Company
Credit Supervisor
12/2013 - 04/2017
Dallas, TX
  • Manage high risk/sensitive customer accounts as needed
  • Ensure routine tasks performed by the team are in compliance with Company policies and procedures
  • Relevant job experience
  • Proficient in Microsoft Office applications (i.e. Word, Excel, Visio, PowerPoint,)
  • Strong interpersonal, organizational, and communication skills, including coaching, facilitating and presentation skills
  • Strong analytical and basic project methodology skills required
  • Translate technical issues in a non-technical manner with Business Stakeholders and Operations
  • Respectable knowledge of deregulated electricity markets would be considered an asset
Supervisor, Credit & Collections
04/2009 - 06/2013
Boston, MA
  • Sound leadership qualities
  • Proficient knowledge of Peace 8.08, ISTA, EC-Power, Ercot, Market Solutions, Power Up, Excelergy and Discovery
  • Prioritize and effectively manage daily tasks and time sensitive information
  • Interpersonal skills to explain policies or otherwise communicate in situations requiring sensitivity and tact
  • Organizational skills to plan own work, work of direct reports and coordinate peer team projects
  • Full Management of monthly statements to distributors, Service accounts and SGH
  • Handling, processing and Reconciliation of customer statements and allocations of payments

Education


Oklahoma State University - Tulsa
2005 - 2009
Bachelor's Degree in Finance

Professional Skills


  • Financial analysis skills, negotiation skills, effective communication and leadership skills
  • Strong interpersonal skills/ ability to communicate effectively
  • Strong analytical, problem solving, written and verbal skills
  • Excellent pc skills with emphasis on advanced excel
  • Excellent verbal, written and interpersonal communication skills internally and externally with all levels
  • High attention to detail, strong organization skills, result orientation
  • Action/Result oriented with strong time-management skills

How to write Credit Supervisor Resume

Credit Supervisor role is responsible for interpersonal, credit, customer, negotiation, analytical, basic, excel, payroll, database, java.
To write great resume for credit supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Credit Supervisor Resume

The section contact information is important in your credit supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Credit Supervisor Resume

The section work experience is an essential part of your credit supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous credit supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular credit supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Credit Supervisor resume experience can include:

  • Excellent customer service skills and ability to operate in a high-volume call center environment
  • Excellent communication skills (both written and verbal) with a strong attention to detail
  • Strong communication and negotiation skills, excellent interpersonal and intercultural savvy
  • Excellent collaboration, relationship building and interpersonal skills
  • Strong communication skills - listening, verbal, written, and presentation
  • Good planning and organizational skills and techniques

Education on a Credit Supervisor Resume

Make sure to make education a priority on your credit supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your credit supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Credit Supervisor Resume

When listing skills on your credit supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical credit supervisor skills:

  • Excellent at forming effective working relationships with very good interpersonal skills
  • Good decision making, financial statement analysis and problem solving skills with ability to multi-task
  • Experience of account receivables processing experience in a high-volume environment with hands on experience
  • Highly-focused professional with experience in effectively managing credit and collections operations
  • Good analytical and problem-solving skills required
  • Demonstrated ability to effectively work and develop relationships with an existing lender community

List of Typical Experience For a Credit Supervisor Resume

1

Experience For Credit Control Supervisor Resume

  • Coordinates the approval of underwriting conditions and reviews the file prior to closing
  • Work on moderate to highly complex projects, requiring detailed knowledge and experience
  • Forge strong relationships with the Go-To-Market teams and liaise with Legal, Compliance, Operations, Corporate Hedging and Sales Support teams as required
  • Identify opportunities to improve effectiveness and efficiency through WU Way principles and recommend and lead change initiatives for the Americas Credit Team
  • At least three years of business to business collections experience
  • Is highly self-motivated and has a proven ability to lead by example in a team oriented environment
  • Self starter with an ability to prioritize
  • Previous collection experience and the ability to proactively minimize collection risk
  • Possesses some supervisory experience with ability to train and delegate
2

Experience For Supervisor, Credit & Collections Resume

  • Corporate Credit management experience
  • Coach team members on appropriate course of action to resolve account issues and provide assistance with task prioritization
  • Mentoring, supporting and devloping the team including appraisals and one to one meetings
  • Working knowledge & understanding of Financial Statements
  • Monitoring and evaluating team member performance levels to meet office and company objectives
3

Experience For Supervisor Credit Recovery Audit Resume

  • Understanding of International Banking
  • Coordinating with service department to ensure timely contract renewals / compliance
  • Processing credit card transactions
  • Providing monthly analysis of your ledgers to the credit control manager
  • Working knowledge of Credit/Collections in the Americas
  • Processing of daily charge back request received from Reservations
  • Maintaining job folders, job accounts for customers
  • Liaising with the banks and card acquirers
4

Experience For Credit Operations Supervisor Resume

  • Reporting Relationships: Reports to Country Senior Finance Manager
  • Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.)
  • Recording of team’s day to day time and attendance records
  • Working knowledge of credit policies, practices, and systems
  • Assists with onboarding of new associates, and provides coaching, mentoring, and personal leadership to team members
5

Experience For Credit Initiation Supervisor Resume

  • Assists in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable
  • Assists in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records
  • Responsible for ongoing monitoring and assessment of the Credit portfolio and reporting KPI¿s and other statistics to Senior Management
  • Supervise a culturally diverse senior level workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner
  • Monthly review and management of ageing including analysis and follow-up strategy
  • Discuss with sales rep, country manager and credit control manager before threatening any action against a dealer according to the company policy
6

Experience For Supervisor, Credit Services Resume

  • Proficient understanding of general accounting principles, and Sarbanes-Oxley compliance requirements
  • Portofolio risk monitoring and reporting
  • Makes decisions and recommendations regarding efficiency, budgets or other cost or earning matters
  • Perform day-to-day monitoring of underwriting department workflow to ensure the expectations of customers, sales, support staff and vendors are met
  • Responsible for employment processes, such as coordinating the hiring process for new or replacement positions
  • Work with the operating location management and MCC Manager to ensure the overall company’s initiatives are being met
  • Assist with releasing orders, activating quotes for the yards
  • Obtains outside vendors’ gaming reports and other required reports utilizing vendors’ information system, as needed
7

Experience For Credit Union Brand Supervisor Resume

  • Responsible for not only meeting, but setting targets for the month and quarter
  • Anticipate and plan strategically for future business needs and improvements while maintaining ongoing daily operations
  • Thorough understanding of the most recent CDIA’s Credit Reporting Resource Guide
  • Using the Black Knight Financial Services MSP mortgage servicing platform
  • Implement credit policy in coordination with the sales staff (e.g. dunning letters to be sent as a reminder for overdue amount, warning letters, etc.)
  • As External Billing Coordinator; ensure that all external billing notifications are printed and AWB attachments are sent on timely manner to other countries
  • Ensure that IEX rating error report, inbound audit report and omit rating transactions reports are reconciled and processed on a weekly basis
8

Experience For Supervisor, Credit TRX Resume

  • Successful track record in managing various functions by utilizing key metrics and benchmarks to ensure overall execution
  • Revenue Recognition Testing Expert / Responsible for Month End Sampling
  • Prepare pricing models and retrieve historical pricing data
  • Confirm the Credit team is making smart lending decisions
  • Assist processing of Credit Notes and dispute management process with delinquent customers
  • Detailed Management of Bad Debt and Quarterly closing assessment and counter measure
  • Daily cash posting and allocation
  • Process credit applications and assign credit limits informing customer services & sales rep of any change to credit limits
  • Establish payment plans for outstanding accounts
9

Experience For Credit Manager, Non-supervisor Resume

  • Knowledge and proficiency in using credit agency reports such as D&B
  • Maintains awareness and understanding of how the department impacts customers, both internal and external, and the department's overall impact on the operation
  • Liaise with other internal teams including customer service, warehouse for the release of products
  • Apply previous day’s cheque list and other payments to outstanding accounts
  • Prepare management reports for month end analysis (A/R Analysis) and to provide documentation for Credit Meeting
10

Experience For Supervisor Credit & Collections Resume

  • Communicates with correspondent lenders regarding guideline exceptions
  • Responsible for ensuring that staff are adequately trained in system functionality and departmental procedures
  • Manage team members to achieve their target without sacrificing quality
  • Conduct review process 50 apps per day for Frontend vendors and Call monitoring, Memo Review and Maintenance at Verification vendors at least 10 apps/month
  • Maintain a monthly bad recovery of 2% of bad debt outstanding amount
  • Monitor daily receipts allocation for assigned portfolio and ensure that accounts credit position is up to date at the end of each working day

List of Typical Skills For a Credit Supervisor Resume

1

Skills For Credit Control Supervisor Resume

  • Good analytic and problem-solving skills
  • Good management skills and ability to retain, motivate and develop team members
  • Good Excel skills, Word, and PowerPoint
  • Excellent English and “local language” language skills
  • Proven customer service and collection skills
  • Excellent analytical and measurement skills
  • Demonstrated ability to lead direct report/s and to contribute effectively in a team environment toward departmental goals
  • Organization, prioritization and follow through skills for self and team
  • Represent L’Oreal USA and utilize excellent communication and negotiation skills in meetings with major customers
2

Skills For Supervisor, Credit & Collections Resume

  • Working knowledge in Power Point, Word, Outlook, and Excel skills required
  • Prior experience of supervising, guiding and motivating individuals
  • Three to five years in a B2B collection environment, with demonstrated experience in supervising high performing teams within a rapidly growing organization
  • Good computer knowledge, with experience in spreadsheets, database and word-processing
  • Experience and strong working knowledge of SAP
  • Excellent understanding of DHL products and services and how DHL operates
3

Skills For Supervisor Credit Recovery Audit Resume

  • Strong Team player – Inclusive and good communication abilities
  • Good Relationship abilities in MoH and strong problem solver
  • Solid experience in a Collections role / Accounts Receivable role at a more Senior level
  • Flexibility and collaboration to effectively business partner and be solution driven
  • Interpersonal, time management and leadership skills required
  • Proven track record of experience in financial analysis and risk management
  • Successful distance management skills
  • Interpersonal skills and ability to work in dynamic environment
  • Excel and Access skills
4

Skills For Credit Operations Supervisor Resume

  • A demonstrated ability and a desire to manage and prioritize multiple projects successfully that are highly time sensitive
  • Possesses advanced skills with Excel, Word, and Windows
  • Has proven knowledge of and experience in Accounts Receivable and Credit Management
  • Having a good understanding of financial systems (Opera, Sun)
  • Provide excellent customer service to internal and external customers including receiving and placing phone calls and responding to emails
  • Credit Reporting Data Furnishing and/or e-Oscar credit dispute reporting experience
  • Proven ability to develop and execute tactical plans, including quotas and account objectives, to grow while controlling the risk of a lending portfolio
5

Skills For Credit Initiation Supervisor Resume

  • Previous experience supervising and managing a team
  • Reviews and analyzes procedures surrounding more efficient and cost effective ways of handling workflow
  • Experience managing and training employees
  • Experience of leading a team of represented personnel involved in providing a transactional support service in support of National Grid’s objectives
  • Experience working for a leading international company
  • Proven ability to lead a team focused a lending portfolio, basic credit underwriting and collection abilities
  • Demonstrated performance with increasing responsibility including team leader/oversight of a team in a leadership position
6

Skills For Supervisor, Credit Services Resume

  • Managerial/Supervisory experience, which includes leadership, issue management, training, motivation and/or team building. (3+ years)
  • Previous experience in reviewing and negotiating Standard Terms and Conditions of Sale
  • Routinely interact with sales leadership on credit request escalations to ensure the Credit Team is providing excellent service
  • Has demonstrated a high level of work ethics (i.e. no citations regarding compliance breaches, etc.)
  • AR knowledge including MoH experience
  • Previous experience managing non-exempt & exempt employees
  • Supports divisional requirements through cross functional team, participation, priority issue involvement and special reporting
  • Provide ideas on efficient and cost effective solutions while adhering to quality goals if any
  • Excel and reporting experience
7

Skills For Credit Union Brand Supervisor Resume

  • Experience in collections, retail credit, dealership financial analysis, wholesale financing
  • Financial reporting software experience helpful
  • Experience in Project Management and Accounting
  • 3 – 5 years credit & collection, accounting or finance experience required
  • Credit and Collection experience (5+ years) including an exposure to a variety of credit/collection programs and policies with different companies
  • Experience in supervising a Credit & Collections staff
  • Experience negotiating contract terms & conditions
  • Experience in developing credit risk scorecards
8

Skills For Supervisor, Credit TRX Resume

  • Experience supervising a team in a fast-paced, volume-focused operation
  • Results oriented with an eye for detail and a proven ability to work in a fast paced environment while maintaining accuracy and efficiency
  • Multi-task and prioritize work in a high volume, fast paced environment
  • Strong knowledge in SAP, Business Warehouse, Excel and CARS
  • Liaise with Sales department to ensure good communication on customer related issues
  • Experience, as a supervisor or manager, in a call center environment
  • Syteline and Salesforce experience
  • Credit experience
9

Skills For Credit Manager, Non-supervisor Resume

  • Experience with month end close and reconciliations
  • SAP, Syteline and Salesforce experience
  • Credit related experience
  • Work independently and handle frequent interruptions and priority changes
  • Credit/accounts receivable related experience
  • Maintain daily customer call logs in specific prescribed format for future follow up as well as evidence of number of customers contacted on a daily basis
10

Skills For Supervisor Credit & Collections Resume

  • Review provision, write-offs and other adjustments immediately prior to month end
  • Partners with Collections Manager to develop and lead an effective
  • Monitor customer credit limits and make necessary updates based on good credit history
  • Experience with customer negotiations
  • Maintains a positive and cooperative relationship with all AR teams in an effort to improve effectiveness
  • Effective utilization of systems to maximize results
  • Provide leadership, direction and prioritization, and support the development of the team
  • Develop good relationships with the key stakeholders to create additional value for DNV GL

List of Typical Responsibilities For a Credit Supervisor Resume

1

Responsibilities For Credit Control Supervisor Resume

  • Strong analytical and problem analysis skills
  • Able to work effectively with all levels of management, internal and external customers
  • Prior experience SAP
  • Establish strong relationship with the Supply Chain team. Hold weekly meetings to discuss blocked orders, aging reports and credit/return requests
  • Ensure that work is properly distributed among staff. Assesses workload, prioritizes tasks, and redistributes work as necessary
  • Have demonstrated recognizable leadership qualities which needs to be developed (i.e. self-starter, thinks on his/her own, etc.)
2

Responsibilities For Supervisor, Credit & Collections Resume

  • Upervisory experience
  • BA/BS or equivalent work experience as listed below
  • Multitask, prioritize and delegate
  • Strong initiative and drive to resolve problems and implement process improvements
  • Proven ability to extract insights from data and to be able to communicate findings to all levels
3

Responsibilities For Supervisor Credit Recovery Audit Resume

  • Previous experience in similar resort environment
  • Hourly rate negotiable based on experience.
  • Develop strong relationships with customers and stakeholders
  • Experience in a computerized Cash/Credit Application Department
  • Five years of experience in a multinational and complex environment
4

Responsibilities For Credit Operations Supervisor Resume

  • Experience in Emergency Response Procedures and Business Continuity plans as they relate to the area
  • Three years of Credit management experience
  • Years of experience: 5 - 10 years in Credit / Business Finance as well as supervisory position
  • Strong knowledge in Credit Policies and Credit Toolkit
  • Experience with credit and collection
  • Experience in the construction Industry
5

Responsibilities For Credit Initiation Supervisor Resume

  • Experience/certification in Insights, 360-feedback, and/or other developmental assessments an asset
  • Identify, prioritize/organize, and completes a large number of tasks and projects as assigned
  • Ageing Report: monitor ageing on daily basis
  • Interfacing is extensive due to high level of authority with customer and business contact
  • Sitting for long periods of time in a cubical
  • Wearing headset for long periods of time
  • Verifying that bookings as recorded correctly in the Accounts Receivable Sub-Ledgers and that payments are received promptly
  • Attending any enquiries made by guests in which an invoice has been issued
  • Verifying all credit card sales are settled, payments are received from the credit card companies and no unsettled sales vouchers remain
6

Responsibilities For Supervisor, Credit Services Resume

  • Developing initiatives for bad debt prevention and collection
  • Possessing an exceptional level of attention to detail
  • Having an analytical mindset
  • Possessing a sense of urgency
  • Working knowledge of credit policies, practices and systems
  • Various A/R related reporting requirements, including but not limited to: collector aging’s, metric reporting for team, compliance results
  • Process re engineering; proactively evaluating and implementing enhancements to People, Process & Technology
  • Prepare and complete all month-end responsibilities, including but not limited to, preparing financial reports and journals
  • Drive constant process improvement and apply innovation in a fast paced, evolving environment
7

Responsibilities For Credit Union Brand Supervisor Resume

  • Processes Account Levy, Subpoenas’, and any other legal proceedings concerning account research and information
  • Monitor and improve the interaction with borrowers electronically to verify identity, income, and employment, and answer any questions regarding their loans
  • Supervise the Collections arm of the Credit team, responsible for the timely collection of monies from business clients and releasing of orders
  • Provide hands on support with any overflow of work i.e. collections and releasing of orders
  • Review City Ledger daily for correct posting of charges and take corrective action where necessary
  • Evaluate and assist in improving current systems and process
8

Responsibilities For Supervisor, Credit TRX Resume

  • Supervise six credit analysts and ensure each are properly working their assigned credit & collection portfolio within GetPaid software
  • Partner with the sales department to maintain sales volume while minimizing bad debt exposure
  • Lead, coach, and develop the Credit team towards achieving the Departments service level agreements and financial goals
  • Responsible for assessing the financial strength and stability of customers and their likelihood to satisfy their financial obligations to the company
  • Partner with internal departments to support strategic goals while mitigating risk
  • Review and approve AutoUpload files for SAP Cash Application processing
  • Maintain detailed processes, procedures and tracking of Sarbanes-Oxley and PCI requirements as well as departmental compliance
9

Responsibilities For Credit Manager, Non-supervisor Resume

  • Maintain and revise - when necessary - cash application policies and procedures to ensure changing business requirements and best practices are met
  • Key point of contact for Internal and External audits – ensuring a timely resolution of control weaknesses
  • Generate finance/accounting reports from computer system as needed
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers
  • Thorough understanding of GAAP compliance
  • Has been exposed to other facets of the unit (i.e. MIS preparation, UAT testing, etc.)
  • Local travel to perform business continuity testing
10

Responsibilities For Supervisor Credit & Collections Resume

  • Obtain satisfactory results from a background/employment history investigation with both Neiman Marcus and Capital One Finance and drug screening
  • Positively adapt in a changing environment
  • Summarize and report on audit findings to management; provide feedback to Team Leads to facilitate coaching opportunities with Analysts
  • With the assistance of FP&A, prepare periodic reporting of all customers with combined credit limits over established thresholds
  • Maintain manageable risk levels for accounts receivable and contracts outstanding within assigned guidelines
  • Timely and accurate delivery of management reporting with appropriate analysis

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