Core Manager Resume Sample

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Austen Mraz
5013 Wuckert Cliff,  New York, NY
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Work Experience


Manager, Core Services
05/2016 - PRESENT
San Francisco, CA
  • Design of risk identification, testing, reporting and remediation for the business units
  • Robust of implementation of processes and initiatives including regulatory changes
  • Working closely with the business in identifying, tracking and managed detailed corrective action plans
  • Proactive deep dive investigations and reviews
  • Timely and effective escalation and communication of issues
  • Working closely with Level 2 Compliance, AML, Fraud, Information Security, Legal and Operational Risk Management functions
  • Ensuring all tasks are recorded and completed in a professional and structured manner and all company process and procedures are followed
  • Gather requirements from Core Networks product managers, service managers, product engineers and solution delivery centre
Core Networks Service Manager
02/2010 - 02/2016
Philadelphia, PA
  • Work with other teams within Infrastructure Services to provide sustainable enterprise scale solutions
  • Management of the Managers Control Assessment framework and monthly reporting for CCL
  • Robust implementation of processes and initiatives including regulatory changes
  • Working closely with Level two Compliance, AML, Fraud, Information Security, Legal and Operational Risk Management functions
  • This role requires effective engagement and relationship skills to influence and deliver appropriate business outcomes whilst ensuring a strict adherence to internal policy and regulatory requirements
  • Work with Solution Architects, Data Engineers, DBA’s to develop ETL/Data Integration/Data Processing Flows
  • Listen to markets and business–experts and evaluate consumer and market information (research)
  • Provide C2C (commercial-) input into the BU product creation process and ensure it meets C2C requirements for defined key markets/channels
  • Facilitate and support the Range Architecture definition and modification for the season, working with BU counterparts as well as Horizontal C2C
Core Collaboratives Manager
06/2006 - 12/2009
Detroit, MI
  • Support creating marketing plans and seasonal concepts. Assist the range merchandising plan (range segmentation, range architecture, etc)
  • Assist the definition of seasonal concepts prioritization and rollout within BU as well as securing of appropriate support from Horizontal C2C within the overall adidas Brand
  • Regularly analyze and share business relevant information between global and markets
  • Strong technical skills in the areas of accounting and finance
  • Results oriented with strong team focus
  • Strong ability to analyze and interpret numbers
  • Advance knowledge of Microsoft applications (XLS, PPT)
  • Experience with SAP and Budgeting tools
  • Tailoring business approach based on assessment of market conditions, customer opportunities

Education


Northern Illinois University
2000 - 2005
Bachelor's Degree in Appropriate Discipline

Professional Skills


  • Communication, influencing & negotiation skills Analysis, problem solving & decision making skills
  • Experience in portfolio management, trading or other relevant industry experience
  • Is a leader in exhibiting outstanding hospitality skills
  • Participates in quality control audits for associates and gives appropriate feedback to improve individual hospitality skills
  • Experience creating SOP’s and teaching new workflows
  • Experience of working within a large multiple-site, multi-protocol LAN & WAN, preferably within a global financial institution
  • Extensive experience of Project Management dealing with sub-contractors and supply chain within a complex multi faceted operation

How to write Core Manager Resume

Core Manager role is responsible for training, finance, hospitality, architecture, credit, database, security, compensation, accounting, trading.
To write great resume for core manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Core Manager Resume

The section contact information is important in your core manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Core Manager Resume

The section work experience is an essential part of your core manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous core manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular core manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Core Manager resume experience can include:

  • Effectively utilizes the guest information tracking system to recognize guest preferences and aid in problem resolution
  • Effectively responds to and resolves issues and complaints. Ensures expectations and parameters are understood
  • Ensures service, technical skills, and leadership training occurs throughout the department to support successful daily operations
  • Establish strong business relationships with numerous internal teams
  • Operates all systems and reports malfunctions, password/login violations, and updates security administration
  • Liaising with service delivery teams from neighbouring business units where resource sharing is a possibility

Education on a Core Manager Resume

Make sure to make education a priority on your core manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your core manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Core Manager Resume

When listing skills on your core manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical core manager skills:

  • Experience as a manager on a multi-member team supporting a global organization
  • Experience with trading
  • Contribute towards the client experience by participating in portfolio reviews and client pitches
  • Hands-on experience with the design of multi-national enterprise switched and Layer 3 LAN’s
  • Demonstrable experience of budget management and control of small revenue works
  • Proactive management and experience of large internal service delivery teams within a major UK FM provider

List of Typical Experience For a Core Manager Resume

1

Experience For Manager, Core Services Resume

  • Ensure the appropriate response is given to the priority levels of service requests especially avoiding the financial penalties imposed by failed KPIs
  • Maintain good working practices to enhance asset value and promote a positive image of both the client and Interserve
  • Maintaining the Planned Preventative Maintenance (PPM) and Statutory Compliance Programme for the sites
  • Planning and allocation of technical resources across RAF Lakenheath & RAF Feltwell including the control and issue of materials and equipment
  • Responsible for managing budgets relating to Region and reporting
  • Undertake and report Service audits and H&S Check sheets, recording and reporting results
  • Completes associate performance appraisal process, providing feedback as needed
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in financial management of department
  • Authorisation and reporting of annual leave and organisation of appropriate staff cover
2

Experience For Core Networks Service Manager Resume

  • Participates and/or facilitates in departmental, cross functional and projects/committee
  • Analyzes performance reports and daily statistics against established goals
  • Implements performance driven strategies and introduces business initiatives to accomplish established goals. Communicates performance expectations in accordance with job descriptions for each position
  • Reviews monitoring results with associates. Participates in the development and implementation of corrective action plans
  • Facilitates the associate performance appraisal process, providing feedback and supporting continued success. Provides direction and support to Identify associate career opportunities
  • Manages the department’s controllable expenses to achieve or exceed budgeted goals. Manages department’s operations and budgetary performance to achieve or exceed Center financial goals and objectives
3

Experience For Flow Cytometry Core Manager Resume

  • Creates and implements incentives to encourage strong performance and continued improvement of team members
  • Exhibits outstanding hospitality skills. Focuses on the customer. Meets customer needs by developing and maintaining relationship with both internal and external customers and by promoting a customer orientation within the organization
  • Proven written and oral communication skills, as well as good listening skills. Ensures that regular on-going communication is happening with associates to create awareness of business objectives, communicates expectations, and produces desired results
  • Demonstrates a depth of knowledge in technical or specialized areas such as MERLIN, MARSHA, IEX or other computer systems
  • Comprehends budgets and operating statements to assist in the financial performance of department
  • Change Agent. Manages, supports and initiates change with the organization by taking steps to remove barriers or to accelerate the pace of change. Utilizes principles of Interaction Management and Total Quality Management
  • Strong organizational skills and ability to meet deadlines. Manages work execution to ensure that work is completed effectively. Monitors progress of work against schedules and budgets
  • Proven leadership skills. Steps forward to address difficult issues and guide others toward the accomplishment of identified, meaningful goals
4

Experience For Core Collaboratives Manager Resume

  • Good organizational learner. Actively pursues learning and self-development to enhance professional and unit growth, sharing learning
  • Develops an operational strategy that is aligned with the department’s business strategy and leads its execution
  • Works with the team to put sustainable work processes and systems in place that support the execution of the operational strategy
  • Organize the creation of system enhancements with Corporate programmers and database vendor/consultant
  • Ensures that regular, ongoing communication is happening within the Customer Care department. Ensure staff is kept informed regarding new company initiatives, promotions, enhancements, policies, etc. Continually communicates a clear and consistent message regarding departmental goals to produce desired results
  • Supervises daily Customer Care operations and ensures compliance with all policies, standards and procedures
5

Experience For Manager, Core Services Practice Resume

  • Completes and maintains all required Customer Care Department reports
  • Supervises the daily operations of the Customer Care Lead Agents, Customer Care Internet Lead Agents, Customer Care Inbound Representatives, Internet Customer Care Representatives, Customer Care Regional Coordinator, Customer Care Project Specialist, and Customer Care Resource Coordinators
  • Facilitates meetings to ensure consistent information is provided to team members
  • Ensures department is a safe and secure environment for associates. Communicates and executes departmental emergency procedures. Participates as needed in the investigation of associate accidents
  • Fosters associate commitment to providing excellent service, participates in meetings, and models desired service behaviors in all interactions with guests and associates
  • Effectively responds to and handles guest problems and complaints
  • Analyzes service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction
6

Experience For Manager Core Services Resume

  • Ensures that associate recognition program is in effect, thereby rewarding outstanding customer interactions
  • Incorporates guest satisfaction as a component of staff meetings with an emphasis on generating innovative ways to continually improve results
  • Continuously interacts with customers (internal and external) to obtain feedback on quality of service levels and overall satisfaction
  • Participates in monitoring of hospitality skills for associates and gives appropriate feedback designed to improve individual hospitality skills; continuously strives to improve service performance. Reviews guest comments and satisfaction results with associates. Develops and implements corrective action plans
  • Focus on maintaining guest loyalty and ensure positive guest interactions
  • Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve Customer Care performance
  • Analyzes service issues and identifies trends. Develops creative solutions, overcoming obstacles and ensures implementation to continually improve guest satisfaction
  • Understands and complies with Workmen’s Compensation policies and procedures
7

Experience For Core Services Manager Resume

  • Creates appropriate development plans and develops team members based on their individual strengths, development needs, career aspirations and abilities
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; coaches team by providing specific feedback to improve performance. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
  • Establishes and maintains open, collaborative relationships with direct reports and entire Customer Care team
  • Actively solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns. Ensures associates are treated fairly and equitably, and brings issues to the attention of Human Resources as necessary
  • Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place in all Customer Care areas. Participates in an on going associate recognition program
  • Ensures department policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
8

Experience For Senior Manager, GMS Core Resume

  • Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
  • Participates in associate progressive discipline procedures. Ensures center policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
  • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals
  • Understands the impact of department’s operations on the overall center financial goals and objectives; manages to achieve or exceed goals
  • Reviews the Wage Progress Report and compares budgeted wages to actual wages; coaches direct reports to address problem areas and holds team accountable for results
9

Experience For Territory Manager Montreal Core Resume

  • Determines the need for overtime and/or downtime to ensure appropriate staffing and control wages
  • Works with direct reports to identify ways to improve product or service levels and add value for the customer and associates. Ensures capital expenditure funds are being used to address the priorities outlined in the brand business strategy
  • Understands the Center as a business. To be responsible for all operational budgetary performance of the department
  • Manage, coordinate and issue all PPM’s to the Maintenance Teams and achieve the agreed SLA’s
  • Collating completed PPM worksheets and reviewing for any additional works identified therein and planning additional resources to reflect availability in the Region
  • Ensure that the Company Dress Code is adhered to at all times and that all uniforms and Personal Protective Equipment are issued on staff commencement, maintained at all times, and collected at the end of staff employment
10

Experience For Core Controls Senior Manager Resume

  • Carrying out regular reporting (at the request of the Regional Manager) in relation to SLA compliance, problem areas etc, recording actions taken or to be taken and any escalations
  • Carry out regular site audits and provide regular on site support to the Regional team as required
  • Provide a planned maintenance service that reflects the wide range of property types, usages and hours of operation
  • Liaise and communicate with the Regional Manager and DIO & USAF Representatives and to respond promptly with service requests, queries and complaints and to communicate resolution
  • Minimise disruption to the clients business and maintain the required availability of the key functional areas throughout their estate
  • Develop and take duty of care for the Maintenance Teams on a daily basis
  • Assist Maintenance Teams in any daily issues in delivery of the maintenance service
  • Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations. Uses all available on-the-job training tools for associates; administers on-going training initiatives and conducts training when appropriate
  • Hires Customer Care Lead Agents, Customer Care Internet Lead Agents, Customer Care Representatives, Internet Customer Care Representatives, Customer Care Regional Coordinator, , Customer Care Project Specialist, and Customer Care Resource Coordinators based on the appropriate skills and on who demonstrates strong Customer Care expertise, and creativity to meet the business needs of the operation

List of Typical Skills For a Core Manager Resume

1

Skills For Manager, Core Services Resume

  • Valid formal Health & Safety qualification e.g. IOSH (1 or 5day) / NEBOSH
  • Experience with Physical Performance Optimization of Oracle and SQL Server Databases.
  • Professional work experience in a Fixed Income role
  • Working knowledge of content switching hardware including F5 BIG-IP and Cisco CSS
  • Working knowledge of scripting language (Python, expect-scripting)
2

Skills For Core Networks Service Manager Resume

  • Working knowledge of Enterprise management platforms including Spectrum
  • Working knowledge and design of multicast enabled LAN/WANs
  • Working knowledge of Enterprise wireless technologies
  • Understanding of SDN technology
  • Six months administrating (i.e. issuing reviews, disciplinary action or a decision making role) a staff
  • Produce daily, periodic and ad hoc reporting required by the investment team using BlackRock’s proprietary tools (Aladdin)
  • Emphasizes customer satisfaction during all interactions, focusing on continuous improvement
  • Research, analyze, amend and monitor associate adherence to achieve staffing accuracy and established call handling goals
3

Skills For Flow Cytometry Core Manager Resume

  • Knowledge of infrastructure cabling schemes, the Medias and technologies used
  • Reside within close proximity to current geography or be willing to relocate to the current geography
  • Participates in the strategic planning process, build customer relations and make recommendations on core services’ issues
  • Reviews monitoring results with associates
  • Produce detailed reports for the customer and Regional Manager
  • Service credit management (where applicable)
  • Identify and drive forward cost challenge opportunities
4

Skills For Core Collaboratives Manager Resume

  • Jointly set the strategic plan together with the IT Operation management team for development of the hyper-converged infrastructure assets in Klarna
  • Secure a stable, scalable and modern IT Core Operations delivery
  • Interpret and apply policies and standards
  • No more than five occurrences/no more than two notifications currently on file
  • No more than 5 occurrences currently on file (support or exempt) or two notifications (sales)
5

Skills For Manager, Core Services Practice Resume

  • Chartered Financial Analyst (CFA) designation or other financial designation, or significant progress toward completion of a financial designation
  • Achieve and Analyze Practice and Individual KPI’s, Metrics and MBO’s for GEO
  • CFA designation or other financial designation, or significant progress toward completion of a financial designation
  • CFA designation or other financial designation; or significant progress toward completion of a financial designation
  • Chartered Financial Analyst (CFA) designation or other financial designation; or significant progress toward completion of a financial designation
6

Skills For Manager Core Services Resume

  • Travel is occasionally required to remote sites and conference locations nationwide
  • CFA designation, or significant progress toward completion of the designation
  • Series 65 or other similar qualification
  • Chartered Financial Analyst (CFA) designation, or significant progress toward completion of the designation
  • Series 65 or other similar qualifications
7

Skills For Core Services Manager Resume

  • Provide direct assistance to agency staff and volunteers to implement United Way’s expectations and policies for service-delivery and administration
  • 1 Sr. IT Support Analyst (Voice Manager)
  • 5 IT Analyst II
  • 1 IT Analyst I (Academic Technology Services Coordinator)
  • Provide leadership and supervision to the IT Analysts, Academic Technology Services Coordinator and Voice Communication Manager, and assist with their major responsibilities
  • Oversee the growth and development of the core services; voice, data, and video needs for OU-Tulsa
8

Skills For Senior Manager, GMS Core Resume

  • Serves as Shared Services Cloud Director for the Tulsa campus
  • Ensure IT security policies are followed and implemented in all applicable voice, data, and video services
  • Meet regularly with the business teams to understand new initiatives and ensure that new and existing business processes are supported by effective controls and relevant approvals obtained (Deal Memo, NPA, CPAC etc.)
  • Work with Leadership Teams to drive culture of “no surprises” and controls
  • Engage in process, system, regulatory projects and product initiatives to ensure changes are robustly implemented and compliant with Citi and regulatory standards
  • Ensure that an effective change management methodology is followed for all changes to business process, policy and regulations, that all required documents are maintained and all stakeholders educated of each change
  • Software development experience preferably in horizontally scalable API’s
  • For Active portfolios – contribute to active investment process by providing Relative Value analysis, ideas for substitution trades and other market colour
9

Skills For Territory Manager Montreal Core Resume

  • Ensure department procedures are in line with corporate policy and legislative requirements
  • Rebalance portfolios for flows, benchmark changes and client directed events
  • For Active portfolios – work with relevant Sector Specialist to ensure that Active views are applied to the portfolios accurately and in line with portfolio guidelines & risk budgets
  • Ensure that portfolios are in compliance with their investment guidelines and quickly escalate and resolve potential issues
  • Manage Derivative lifecycle events for futures, FX forwards and option positions
  • Manage Cash and FX exposures on portfolios
  • Monitor Corporate Actions Manager dashboards and process corporate actions elections for team as needed
10

Skills For Core Controls Senior Manager Resume

  • Work closely with the team’s product specialists to ensure smooth on-boarding process and account activation for all new mandates and generating reports and analysis for client queries
  • Facilitates associate progressive discipline procedures. Ensures center policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOP's). Supports Marriott’s Guarantee of Fair Treatment and the Peer Review Process
  • Acts as the Manager on Duty for the entire Center. Coordinates downage procedures, emergency plans, associate safety and incident documentation
  • Researches and processes all required operational reports and paperwork
  • Manages the daily operations of the Reservation Sales Department
  • Manages all areas of the Reservations Center in the absence of the Director of Sales Operations

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