Control Analyst Resume Sample
Enrique Flatley
5607 Perry Falls,
Chicago,
IL
+1 (555) 332 0614
Work Experience
Change Control Analyst, Senior
05/2018
-
PRESENT
Los Angeles, CA
- Manage non-operational client issues and complaints following firm policy
- Develop a solid culture of control awareness
- Identify the operational risk associated with Market Risk Reporting
- Bring existing IT Operations & Service Management knowledge & expertise to the fore, to execute control assessments over IT Production/Operations processes (including but not limited to) Service Support processes e.g. Incident & Problem Management, Change & Release Management, Configuration & Inventory Management
- Through IT Controls Management, support the overall Risk Management of global GM IT
- Evaluate the effectiveness of IT processes through ad hoc ‘deep dive’ assessments
- Utilise and maintain tools that underpin the IT Controls process
Control Analyst
05/2011
-
02/2018
Boston, MA
- Coordinates various cylinder balance related tasks with regional companies and external vendors
- Deactivation process, verifying balances, place pickups and provide zero cylinder balance confirmations
- Complete monthly cylinder balance reviews for all Retail Segment customers
- Provide various support to other departments for cylinder balance issues
- Facilitates the Network Protection Policy to minimize risk and exposure to network and revenue customers
- Ensures maintenance tickets are accurately submitted with required data to meet compliance and are designed to improve the stability of the network or provide controlled expansion or addition of services and/or network equipment
- Provides analytic oversight of maintenance tickets to manage and alert to resource or cross service collisions, analyzes the overall impact to customers across a converged network
- Responsible for attending, facilitating and chairing Change Management calls to assist gaining collective approvals, impact and risk assessments for the Regional , Corporate and Enterprise wide change activities
Junior Valuation Control Analyst
11/2004
-
01/2011
San Francisco, CA
- Interacts with data management systems and recognizes system’s events outside the norm
- Experience (within the last 5 years) in any one or a combination of the following
- Evaluate proposed strategies
- Complete user acceptance testing and obtain sign off from requestor
- Interest Rate Swaps (IRS)
- Basis Swaps (IRS-B), Cross Currency swaps (CS) with Basis (CS-B) & Basis Mark to Market (CS-B-MTM) variations
- Zero Coupon IRS (ZC-IRC), Options, Caps & Floors (including Asian & digital variations)
- Prepares cylinder audit reports and provides documentation
Education
Strayer University - Anne Arundel Campus
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Excellent training skills. Proven ability to provide training in a constructive and effective manner
- Strong analytical and product management skills required, with strong ability to multi-task
- Strong data analytics and problem solving skills including taking the initiative to drive change
- Demonstrate commitment towards continuously updating knowledge and skills while incorporating feedback
- Strong computer skills including proficiency with MS Office applications (e.g. Advanced Excel is an asset)
- Excellent oral and written communication skills with influencing and negotiation abilities
- Excellent Excel and Database Skills. Macros & VBA beneficial
How to write Control Analyst Resume
Control Analyst role is responsible for interpersonal, focus, customer, particular, english, analytical, excel, organizational, planning, spanish.
To write great resume for control analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Control Analyst Resume
The section contact information is important in your control analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Control Analyst Resume
The section work experience is an essential part of your control analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous control analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular control analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Control Analyst resume experience can include:
- Responsible for end to end coordination, facilitation and change request ticket submittal for vendor and carrier maintenance activities to ensure successful execution and completion
- Recommends changes to procedures and operations; suggests enhancements to systems used by the Change Control Office and presents proposed solutions with requirements in a detailed format
- Works with Project Management for enterprise launches / rollouts of maintenance activity, process implementation, training and communication as deemed necessary
- Responsible for the observation, communication and alert of non-compliance of the Network Protection Policy to drive proactive, preventive maintenance and influence effective and efficient performance management practices
- Strong project management, analytical, and complex problem-solving skills, along with strong process skills
- Strong organisation and planning skills with effective prioritisation of deadlines
Education on a Control Analyst Resume
Make sure to make education a priority on your control analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your control analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Control Analyst Resume
When listing skills on your control analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical control analyst skills:
- Good interpersonal skills with the ability to communicate effectively at all levels
- Good analytical skills, able to contribute to major business change
- Strong communication skills, both interpersonal and via email
- Excellent English language knowledge and interpersonal skills with particular focus on customer relationships
- System skills (Excel VBA, SQL experience desirable)
- Excellent communication skills (both written & oral)
List of Typical Experience For a Control Analyst Resume
1
Experience For Credit Control Analyst Resume
- Proficiency with MS Office (Outlook/Word/Excel/PowerPoint); advanced user knowledge of excel; VBA; SQL; other data mining/data analytics skills
- Recommend Control design/operational changes to ensure the business effectively manages risk
- Effectively influence and build alignment with individuals and within multi-discipline teams
- Experience in a Valuation, Risk or Product Control related function (Commodities experience is preferable but not required)
- Accounting designation or working towards (CMA, CA, CGA, CPA) with 2-3 years of relevant experience in progressive accounting roles
- Experience in working with global teams specifically managing/interacting with US, European and Asian stakeholders
2
Experience For Change Control Analyst Resume
- Skill in providing technical advice in the form of oral and written briefings, reports, and recommendations to senior leadership and technicians
- Tune and alter software to operate more efficiently (e.g. user calls stating application is slow,
- Lead the calibration of a control for design and operating effectiveness as per the Test Scripts and Standards
- Problem Solving: Able to demonstrate a high level of service delivery and use a logical approach to solve complex problems
- Experience supporting mission-critical platforms/applications desirably in financial services industry
- Change Management, ITIL Service Management experience
3
Experience For Cib-rcsa Control Analyst Resume
- Demonstrates advanced competency with Word, Excel and PowerPoint
- Partner with other FLoD Control functions to ensure consistency in strategies and execution, and the effective utilization of Staff Resources
- Expert ability to set and balance short- and long-term priorities and remain focused within a rigorous, fast-paced and dynamic environment
- Maintain & update new product prioritization list
- Daily Broker and OTC trade validation to risk system
- Daily & Monthly Curve Validation
- Demonstrates a sense of urgency and drives issue to closure
- Create action plans and status reports and input evidence into centralized SharePoint
4
Experience For AML & Trade Control Analyst Resume
- Two (2) years of related experience desired
- Demonstrated track record of improving efficiency and quality of technical operations
- Identifies, prioritizes, documents, resolves, and communicates technical and operational issues related to internal, custom-built software applications
- Participate in team meetings and contribute suggestions and solutions to increase cooperation and effectiveness
- One (1) year of experience in Network Operations, Change Management (IT/Network), or related field
- Calibrate a control for its effectiveness as per the Test Scripts and Standards
- Min 5 years’ experience in IT/ System Application
- Preferably 1-4 Yrs Experienced Employees specializing in Finance - Corporate Finance/Investment/Merchant Banking or equivalent
- Related experience in Operations, Risk & Controls, SOX Testing, Audit or Compliance Testing
5
Experience For Operational Control Analyst Resume
- Strong ability to quickly comprehend information from written documentation, process mapping, and training overviews
- Experience in SOX Testing, Audit or Compliance testing a definite advantage
- Identify and recommend enhancements to existing procedures to improve client experience
- +3 years’ experience in banking, finance or law
- Experience in accounting, risk management or information technology
6
Experience For Transaction Control Analyst Resume
- Experience in a Valuation, Risk or Product Control related function covering Credit products and derivatives
- Experience working in the Tlecommunication/Cable industry
- Accounting/financial experience in the oil & gas industry
- Thorough knowledge of both Russian Accounting Standards and Tax legislation at least 5 years of professional experience
- Experience using 3-dimensional measurement equipment (photogrammetry, laser tracker, laser scanner, CMM)
- Experience within a medical manufacturing environment
7
Experience For Command & Control Analyst Resume
- Demonstrate use of robust tools, processes and procedures to operationally manage critical IT services. Generate ideas on how things could be improved
- Experience in Operations Knowledge on capital markets,
- Proactive approach with a strong ability to work on own initiative
- Strong understanding of risk assessment methodologies and standards (for e.g. RCSA)
- Lead from the front, display and demonstrate JPMorgan Chase Bank values and diversity commitments
- Experience in Network Operations, Change Management (IT/Network) or related field
- Have 1 or 2 years experiences in audit or credit
- CA with 1 to 3 years’ experience in Auditing / Risk Management / Internal Control and/or Finance
- Experience in the generation, comparison and analysis of derivative valuations is beneficial
8
Experience For Trade Control Analyst Resume
- BS or equivalent experience in Account or Finance required
- Project participation experience
- Performing valuation control processes across Credit businesses in EMEA, including price testing and valuation adjustment calculations, reporting and analysis
- Understanding accounting standards relating to fair value reporting for derivatives
- Driving and organizing self-testing of controls based on ICFR requirements together with the supported countries
9
Experience For IT Control Analyst Resume
- Providing daily mark-to-market profitability reporting timely and accurately for natural gas desks for all US regions and Canada, including deal-level analysis
- Willing to learn advanced Excel coding for Reporting purposes
- Dealing with customers’ accounts and keeping these fully reconciled (including relationship with Accenture)
- Managing and assigning tenant queries
- Categorising and analysing debt
- Establishing an efficient activity split between the SSC and the countries related to ICFR and mitigating control activities
- Collecting issues and improvement areas related to design of controls and feeding back to change management team
10
Experience For Change Control Analyst, Senior Resume
- Conducting periodic walkthroughs for the Global KYC(Know your customer) processes, as needed, and identifying process improvements
- Ensuring call and debt collection targets are met
- Preparing various internal reports
- Understanding of information technology and terminology
- Updating relevant databases
- Monitoring tenant arrears
- Archiving of Daily Operations Report and Shift Change Log (Day Shift) Special Task
List of Typical Skills For a Control Analyst Resume
1
Skills For Credit Control Analyst Resume
- Strong project management skills to effectively prioritize workload and projects
- Excellent interpersonal skills and ability to effectively interact with and influence all levels of management
- Strong influencing skills and consistently exercises strong commitment to service excellence and customer satisfaction
- Strong level Word, Excel and Outlook and strong numerical skills are essential. Proficiency in SAP and Business Warehouse or similar ERP system is desirable
- Strong drive for action, excellent interpersonal, communication and problem solving skills
- Detail oriented with excellent organization, planning and time management skills
- Good communication (verbal & written) and interpersonal skills - In French
2
Skills For Change Control Analyst Resume
- Good communication (verbal & written) and interpersonal skills - In DUTCH and English
- Excellent French language and interpersonal skills with particular focus on customer relationships
- Strong facilitation, negotiation, conflict resolution skills
- Excellent Spanish language and interpersonal skills with particular focus on customer relationships
- Strong verbal, written and presentation skills with the ability to present succinctly in a variety of communication settings and styles
- Strong technical skills; advanced knowledge of Microsoft Suite (Excel, Word, PowerPoint)
3
Skills For Cib-rcsa Control Analyst Resume
- A team player, with good interpersonal skills and at ease working in multi-cultural environments
- Strong written and verbal communication skills with ability to foster a collaborative working relationship with multiple functional and operational areas
- Strong skills using Microsoft Office products
- Strong verbal and written communication skills, with an ability to discuss and explain pricing concepts
- Proven ability to build network quickly, influence others and effectively address audiences of all levels
- .Excellent multitasking and adaptable to shifting priorities
4
Skills For AML & Trade Control Analyst Resume
- Good experience working in a credit control function and having done credit analysis
- Relationship building skills and reliability
- One year experience in a medical records department or equivalent education or experience in a medical setting
- Fosters an open exchange of idea and demonstrates skill to think outside the box and challenge the status quo to provide input for improving the process
- Synthesize large amounts of information efficiently and effectively in supporting the test strategy
- Interact effectively with physicians, nurses, other staff and patients and their family members in person and over the phone
- PC skills – Excel and PowerPoint specifically
- Contributes effectively in team environments explaining accounting and T&E policy and monitors execution
- Financial industry experience, ideally in a control type of role or with credit risk management experience is desirable
5
Skills For Operational Control Analyst Resume
- Financial industry experience, ideally in a control type of role or with credit risk management experience is desirable
- Experience in technology with preferably experience of Information Security, IT risk, IT controls, or IT audit
- Process analysis and documentation skills, including flow charting
- Proven ability to multi task, complete projects on time and be able to adapt to changing priorities
- Communication & teamwork skills
- Valuation and/or Product Control skills valuable
- MS Office skills with a focus on Excel
- Professional and articulate verbal & written communication skills
6
Skills For Transaction Control Analyst Resume
- Excel Skills (intermediate)
- Data modeling skills, Data Quality assurance
- Demonstrated Robotic Programming experience
- A good understanding of (or demonstrated interst in) capital markets
- Work simultaneously on multiple projects, at times with conflicting priorities with a strong track record of delivery
- Prior experience with reconciliation reporting tools andapplications
- Ensure that control framework is executed effectively, that all deliverables are executed timely, mitigate the risk completely and in a sustainable manner
- Collecting information; detail checking for good integrity; guiding the reporting section; analysing and reporting to GM and HO on a timely basis
7
Skills For Command & Control Analyst Resume
- Developing solid understanding of the market structure and trading strategies
- Handling general stakeholders’ queries and providing an excellent level of service to them
- Ensuring regular execution of controls and tracking of evidence
- Programming and/or SoftBot development experience
- Experience writing macros, creating formulas and utilizing pivot tables in Excel
- Experience working with complex BOMs and analyzing Engineering design changes
- Demonstrate an understanding of projects by communicating updates, procedural changes and training
- Technical training or experience (networking, SharePoint, etc)
- Effective collection of customers’ accounts consistent with the Refining & Marketing credit standard & policies
8
Skills For Trade Control Analyst Resume
- Hands-on experience in Production Support/Engineering with a technical background in one or more of the following
- Experience building or using databases in VBA, SQL or similar system
- Three to five years’ experience in control assessment reviews, data testing, auditing or quality control
- Experience working and communicating with cross functional teams and both technical and non-technical stakeholders
- Experience in Automation tools, writing scripts, MS Access database and Reporting tools
- Experience working in an accounting, credit control, credit analysis or credit collections environment
- Articulate and effective communicator with a proactive and ‘no surprise’ approach in communicating issues and strength in sustaining independent views
9
Skills For IT Control Analyst Resume
- Related experience in Operations or Risk & Controls or SOX Testing or Audit or Compliance Testing
- Experience implementing and maintaining quality systems
- Business experience of handling incident management/system troubles
- Good understanding of operations controls and risk exposure
- Major Incident handling experience
- Strong understanding of HIPAA laws and processes
- Experience applying the COSO framework to internal control assessments
- Accounting, Finance, IT, Risk or business/front-office related experience
10
Skills For Change Control Analyst, Senior Resume
- Knowledge and experience working with OpenLink Endur
- Experience working with Tableau or data visualization and analytics tools
- Experience in an accounting or process environment preferential for 3-5 years
- Detail oriented person and strong analytical thinking
- Experience in a Financial Institution in Operations processing or a Control related area
- Ensure information is collected as evidence in SharePoint site reflecting the reason no action plan exists or is required action
List of Typical Responsibilities For a Control Analyst Resume
1
Responsibilities For Credit Control Analyst Resume
- Excellent computer software skills (Word, Excel, etc.)
- Recommend improvements to control design, test scripts, substantiation steps etc. to ensure business effectively manages risk
- Communicate effectively to partners, Audit, Compliance, RCSA team and other control functions to share knowledge
- Effectively collect all past due monies; inform management of any material collections issues as soon as identified
- 3) Strong communication skill, active and open personality, quick learner and team player
- Review and validate energy transactions in Energy and Trading Risk Management system with internal sources and external counterparties
- Previous experience working in an IT environment in development or project management
- Experience in a Financial Institution in Operations processing or Control related area, knowledge Financial Products
- Automated testing experience, e.g. junit, selenium, TDD, etc
2
Responsibilities For Change Control Analyst Resume
- Experience working in an accounts receivable function, ideally credit control or analysis
- Excellent interpersonal, motivational and capabilities
- Build effective relations with CA & Business Unit management
- Review procedures, processes and information to formulate procedures and processes for effective evaluation of controls
- Experience in a testing environment required. ( Manual and Automation methods)
- Present information in a concise and effective mannera
- Demonstrates competency with Word, Excel and PowerPoint
- Three (3) years experience in Network Operations, Change Management (IT/Network), or related field
3
Responsibilities For Cib-rcsa Control Analyst Resume
- To assist in the preparation and consolidation of O&T information for the quarterly BRCC review– operational losses, MCA Summary, Fails, Action Plans etc
- Excellent analytical capabilities and keen attention to detail
- Maintain confidential information, to meet deadlines, to manage priorities, to have accuracy and attention to detail is critical
- 8) Maintain good relationship with the customers and sales, improve the payment behavior of the customers
- Experience in credit control functions in foreign companies
4
Responsibilities For AML & Trade Control Analyst Resume
- 5) Good Oral and Written English
- Managing all credit/rebill enquiries including creating new quotes/BSAs or instructing sales support
- Working with team members and stakeholders on creating and clarifying requirements
- Working knowledge of statistical analysis & forecasting
- Creating user interfaces using dashboards, data visualization, etc to allow users to analyze and understand data
5
Responsibilities For Operational Control Analyst Resume
- Supporting the SSC and countries in internal/external audits
- Monitoring audit issues related to ICFR and SOD and share with central team
- Analyzing data to develop appropriate normalized database and object schemas
- Implementing realtime and batch data ingestion scripts and applications
- Maintaining relevant Operational Permanent Control (OPC IT) processes and procedures
- Addressing valuation issues across a wide range of Equities products (vanilla and complex products)
- Addressing valuation issues across a wide range of Commodities products (vanilla and complex products)
- Prepare Critical Sites report documenting any issues , reporting or escalating as necessary
- Reconcile, spreadsheet and follow-up with agent/complex customer statements – including billing, pricing, transport and other related enquiries
6
Responsibilities For Transaction Control Analyst Resume
- Chance to develop in a fast moving environment with a firm constantly looking at new products
- Assist in researching these institutions to determine the rationale behind their trading patterns
- Lead a team of Testers (3-5) performing Controls Testing as per RCSA/firm-wide/industry standards
- Help assess training needs and develop training programs
- Perform independent testing and review of Operational processes with the objective of identifying any potential risks as part of the MCA process
- Able to interact independently with senior leaders and present finding and recommendations in a professional compelling way
- Participate in all credit and risk decisions through involvement in the credit underwriting, exposure control, collections and reporting activities
- Participates as required in training on issues affecting own area of work. Notifies manager of compliance questions and issues
- Establish and maintain best practices for reviewing and checking proposal and documentation in support of proposal submittal and certification
7
Responsibilities For Command & Control Analyst Resume
- Daily, weekly and monthly dilution reporting and analysis, incoming wires, deposits and CIBCM summary worksheets
- Ensure documentation of collection and monitoring activities according to policies and procedures
- Coordinate with order handling, project managers, sales and controlling teams
- Excel - Creating metrics and reporting analysis
- In-depth understanding of pricing and price verification approaches for various derivative products
8
Responsibilities For Trade Control Analyst Resume
- We are suggesting and taking part in initiatives aimed at process improvements
- We work as a team supporting each other in meeting overall goals
- Legal Entity Structure / Reg-W Reporting (including Metrics / EMRs)
- Personal and Product Training opportunities
- Work closely with the Billing Team and other teams within the organization for resolution to client query’s
- Identify institutions/retail investors with trading patterns that exceed industry standards
- Remote testing of key controls
- Report, and deliver, testing results
9
Responsibilities For IT Control Analyst Resume
- Carry out control testing as required
- Participate in compliance and agency committee meetings as a representative of mortgage servicing
- Lead projects and facilitate meetings with business leaders in mortgage servicing functions
- Lead and develop recruiting and human resource system enhancements with respect to Citi’s EE and AA requirements
- Support G&C with Business Risk Committee meetings, coordinating of KRI’s, follow-up or monitor business compliance with documentation requirements
10
Responsibilities For Change Control Analyst, Senior Resume
- Monitor planned and unplanned service impacting changes
- Maintain monitoring of all Critical Sites/Posts
- Perform various troubleshooting tasks as needed by Watch Officers
- Not required but highly desirable is a Finance or Accounting background
- Transition to other area within the processing or control departments
- Interact with the Testing Manager and the Ops Execs and their designees as needed
- People management – Team meetings, career planning, performance review management
- Single point of contact for all Centralized testing activities aligned to a specific Business/Operations unit under your remit
- Manage escalation from Business/Controls office, ensuring no impact to delivery and partnership
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