Consumer Manager Resume Sample

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Andrew Dickens
4269 Dietrich Route,  New York, NY
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Work Experience

Consumer Complaints Manager
01/2016 - PRESENT
Chicago, IL
  • Brief all LAM creation needs into the Global Brand Concepts-to-Consumer (CtC) team to fulfil the Marketing and Activation Plans, including SMU’s and Brand Tools (all forms)
  • Ensures project management policies, methodologies and guidelines are followed
  • Monitor all channels and categories’ range architecture's effectiveness and apply learnings into future seasons
  • Work with BU’s, BA and channels to provide input to global for the market specific requirement and market feedback around range architecture and allocation needs
  • Brief all creation needs into the Global brand Concepts-to-Consumer team based on BU’s requests to fulfill the marketing and activation plans, including SMU’s and brand tools (all forms)
  • Market peers reporting to the Brand Director
  • Market Channel teams
  • Global Brand Management team
  • Global Concepts-to-Consumer team
Consumer Channel Markerting Manager
05/2011 - 11/2015
Phoenix, AZ
  • Experience in licensing, consumer products or brand management
  • Drive awareness of HP’s consumer services portfolio and value proposition, for existing as well as for newly introduced services
  • Be the leader on all things that relate to the consumer: brand equity drivers, demand moments, brand history and relationship to key competitors, consumer audience targeting, segmentation, and product positioning
  • Manage a team of temporary employees to ensure all cases are investigated and completed per established requirements and timelines. This includes
  • Brief all creation needs into the Global brand Concepts-to-Consumer team based on BUs’ requests to fulfill the marketing and activation plans, including CTM’s and brand tools (all forms)
  • Global Concept-to-Consumer team
  • Market BU Leads
  • Market Brand Activation team
Concept to Consumer Manager Reebok Classics
03/2007 - 02/2011
Phoenix, AZ
  • Market Marketing Operations team
  • Market Demand Planning team
  • Manages sample order process
  • Explore and drive business opportunities together with the local sales teams and ensure local input for analytics and development areas
  • Support Western Europe Sales Launch events
  • Tailor and execute the category plan (product, communication tools, activation tools, Sports Marketing support, etc.) to respective Sales team, in order to support sell-in process
  • Develop the detailed, quantitative analysis work associated with developing meaningful insights to address Manufacturing clients’ biggest challenges
  • Drive In-store Execution and Online Content to gain visibility and expand Seagate’s presence


Oklahoma State University - Tulsa
2001 - 2006
Bachelor's Degree in Marketing

Professional Skills

  • Knowledge and experience on communication and presentation skills, problem solving capacities Excellent communication and organization skills
  • People development, leadership, interpersonal and communication skills (experiences in leading team)
  • Excellent analytical skills, good time management, and attention to details
  • Having decision-making skills, consumer behavior
  • Strong project management and delivery experience, including budget oversight and staffing of project teams including time management
  • Previous experience mentoring, training and developing junior members of the team; experience in employee performance reviews
  • Good communciation & interpersonal skills

How to write Consumer Manager Resume

Consumer Manager role is responsible for interpersonal, retail, training, database, architecture, reporting, manufacturing, design, research, digital.
To write great resume for consumer manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Consumer Manager Resume

The section contact information is important in your consumer manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Consumer Manager Resume

The section work experience is an essential part of your consumer manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consumer manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consumer manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Consumer Manager resume experience can include:

  • Good in English proficiency
  • Willing to learn and take initiatives to support the team’s overall improvement
  • It is mission critical understanding and balancing both 1) country culture & TCCC WEBU way of acting and 2) regional nuances across various cultures
  • To develop annual plan including operation & new project/assignment including budget for Team operation
  • To analyse and raise Voice of Consumer / Suggestion / Feedback via phone call & social media through the social listening tools for Business Units actions through BRQ meeting , monthly VOC report for management meeting
  • Willing to integrate into company culture and support the team in daily tasks and reaching the objectives of the area

Education on a Consumer Manager Resume

Make sure to make education a priority on your consumer manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consumer manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Consumer Manager Resume

When listing skills on your consumer manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical consumer manager skills:

  • Work, communicate effectively
  • Demonstrated experience in digital, apps, mobile, ecommerce, POS systems, retail and superior project management
  • Consistent quality, attention to detail and a results oriented mindset is required to effectively perform in this role
  • Strong industry experience in Consumer & Industrial Products
  • Extensive Project Management and Consumer/ Shopper Planning experience (+10 years) gained in a multidisciplinary research and insights function or agency.
  • More than 5 years’ experience in communication , marketing service in service industry

List of Typical Skills For a Consumer Manager Resume


Skills For Consumer Complaints Manager Resume

  • Identifies as an 'early adopter' of digital trends, and has a passion for digital projects with a keen eye for design and user experience
  • Good sense of responsibilities and dedications
  • Still & innovation marketing team
  • BU Consumer Marketing Directors
  • BU Shopper Marketing Director
  • To present VOC trends / potential issues & propose action in the Bi-monthly 'Issue Round Table' meeting
  • Drive sales, ensure profitability and growth of the e-retail / e-tail sites / Brand commerce

Skills For Consumer Channel Markerting Manager Resume

  • Work with brand teams to ensure E-commerce businesses are in line with brand's positioning and objectives (including e-retail and e-tail, mobile commerce, social commerce,
  • Day-to-day management of consumer engagement through digital channels driving business objectives and KPI’s
  • Develop and manage the project timelines capturing critical milestones, requirements documentation, key action items, creative briefs, KPI’s and stakeholders
  • Around 6 years’ working experience preferable in marketing or retail
  • Successful studies in marketing, economy or business related discipline
  • See from the customers’ perspective and serve as their advocate while remaining brand right
  • Fluent in both oral & written English

Skills For Consumer Service Coaching Manager Resume

  • Progressive related experience in either a consulting, project management or process improvement related role or 3 years of management experience in a PMO environment
  • Demonstrated technical acumen with an understanding of technology solutions and potential tradeoffs; ability to communicate technical concepts to team
  • Normal office conditions. Work is primarily sedentary
  • IMC Director & team
  • BU, EU and Global K&I Community

Skills For Concept to Consumer Manager Reebok Classics Resume

  • To train / build JBP (Joint Business Partner) with Contact Center Agency both online & offline operations
  • To share best practice & train CLM Consumer Care team including audit compliance of WHO code , Milk Code , Local legislation/code , Consumer data privacy policy including social media handling
  • To manage the monitoring trend report through the social listening tool & share the consumer talks in social media platform that covered Nestle Brand/Products , Competitors and General Trend to the functions related for their commercial decision making & actions
  • Experience in Call center service , Customer/ Consumer services
  • Good in MS Office programmes
  • To develop team capability & lead Phone call & Social media response / monitoring agents in Thailand & CLM

Skills For Consumer Escalation Case Manager Resume

  • To reinforce Consumer Engagement Services standard practice of Thailand & CLM
  • Franchise Partners (bottlers)
  • Research Suppliers (External)

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