Consumer Finance Resume Sample

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Work Experience

Consumer Finance Manager
08/2016 - PRESENT
Los Angeles, CA
  • Ensure accuracy of activity and balances recorded in the general ledger and that regulatory reports are in compliance with the Bank’s accounting policies, Generally Accepted Accounting Principles (GAAP), and regulatory reporting requirements and respond to questions regarding financial information related to the Consumer Lending Division
  • Profit and Loss/Capex Accounting: Preparing, reviewing and presenting divisional reporting packs for internal stakeholders in line with required deadlines
  • Providing variance analysis with meaningful commercial commentary
  • Building strong working relationships with a range of colleagues both within and outside of Finance, travelling to London from time to time (and potentially overseas) to meet with commercial stakeholders to ensure and monitor the completion of related tasks in your area
  • Working with Group Financial Control and Policy to ensure GAAP compliant policies are applied to profit and loss accounting entries
  • Looking after Balance Sheet accounts, including reviewing reconciliations and ensuring adequate assurance activities have occurred, commercial and transactional completeness of commentary, and summarisation of key items
  • Taking responsibility for SOX control completion and effectiveness, payment approvals, chart of accounts mappings and governance changes for your area, and owning the audit relationship for your area
  • Understanding the processes within your area, and liaising with stakeholders to understand business changes and strategy, and take responsibility to work with them and the outsourced team to amend processes to ensure accounting remains accurate and timely, and other reporting requirements are addressed
Consumer Finance Group
11/2010 - 05/2016
Los Angeles, CA
  • Managing, mentoring and developing direct Finance Graduate report
  • BS/MS or PhD in a quantitative field - Applied Mathematics, Physics, Engineering, Computer Science
  • Quantitative background including an understanding of probability and statistics
  • Strong programming background in compiled or scripting languages (C/C++, Python, Java, etc.)
  • Explain complex models and analysis to diverse audience
  • Experience working in data science
  • Provide risk management information and reports to senior management including contribution to board & committee reports
Consumer Finance Liaison
01/2004 - 10/2010
Dallas, TX
  • Ensures, monitors and controls compliance with risk appetite
  • Current student or recent graduate pursing a major in Business or related required
  • Extending company’s data with third party sources of information when needed
  • Key member of the FLT (Finance Leadership Team) & MLT (Marketing Leadership Team)
  • Leads the Business Performance Management sessions in the Exec as well as other business sessions to drive performance
  • Together with the Exec and the global strategy function, develops the overall strategy of the market and annual plan
  • Orchestrate the Planning and Business Performance Management process in the market to drive effective decision making
  • Drives the reading of the competitive landscape and works in Tandem with Marketing, Sales and Business Units Directors (Reserve, Expansion, and Scotch) to craft initiatives to win the competition


Northwood University - Florida Campus
1999 - 2004
Bachelor's Degree in Finance

Professional Skills

  • Strong computer efficiency: strong PC skills with basic knowledge of Microsoft Office applications
  • Proven software designing skills to create extensible/reusable software that meet architectural objectives
  • Proven analytical skills, problem solving ability, meticulous attention to detail
  • Excellent collaborative , communication, organizational, and problem solving skills are required
  • Strong skills around leadership, influencing, financial and business acumen, communication, project management, and adaptability
  • Prior modeling experience in credit risk, marketing response modeling and forecasting
  • Apply problem solving / decision making skills to achieve the highest level of operational efficiency

How to write Consumer Finance Resume

Consumer Finance role is responsible for microsoft, excel, powerpoint, basic, finance, credit, training, integration, database, auditing.
To write great resume for consumer finance job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Consumer Finance Resume

The section contact information is important in your consumer finance resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Consumer Finance Resume

The section work experience is an essential part of your consumer finance resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consumer finance responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consumer finance position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Consumer Finance resume experience can include:

  • Formulating use cases, and implementing pragmatic and effective technical solutions
  • Formulating use cases, and implement pragmatic and effective technical solutions
  • Be an effective business partner for Marketing, providing high level analysis and driving brand decisions and growth
  • Strong understanding of key performance metrics and drivers. Ability to define and manage KPIs for a world class customer centric onboarding team
  • Experience in delivery of digital self-servicing tools that prevent excessive contact center calls and proactively resolve customer servicing issues
  • Experience as a core team member, managing and delivering cross functional technology products

Education on a Consumer Finance Resume

Make sure to make education a priority on your consumer finance resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consumer finance experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Consumer Finance Resume

When listing skills on your consumer finance resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical consumer finance skills:

  • Exceptional written and oral communication skills with a proven ability to articulate complex ideas, express and defend a point of view, and influence outcomes
  • Proven thorough ability and/or direct experience with preparing a record of work that provides a clear understanding of audit procedures; and,
  • Communicate effectively with senior leadership as well as junior contact center agents
  • Communicate effectively with operations leadership as well as junior contact center agents
  • Prioritizing multiple projects simultaneously while meeting deadlines
  • Formulating use-cases and implementing pragmatic and effective solutions

List of Typical Experience For a Consumer Finance Resume


Experience For Consumer Finance Group Resume

  • Communicate effectively with senior leadership with a strong executive presence as well as junior contact center agents
  • Help document your assumptions and methodologies, as well as carry out validation and testing to facilitate peer reviews and independent model validation
  • Aptitude for building relationships and ability to communicate complex issues to a wide array of internal partners with differing levels of product experience
  • Experience with direct management of internal and external (supplier) servicing operations
  • Assist in tracking and trend analysis of customer complaints to the end that we reduce complaints and consistently improve the customer experience
  • Demonstrate advanced knowledge of multiple areas of consumer banking operations
  • Contribute in model validation and model optimization
  • Experience with direct management of internal and external (supplier) fraud contact center operations

Experience For Consumer Finance Manager Resume

  • Experience with direct management of internal and external (supplier) loss mitigation operations
  • Collaborate with Tech Risk to develop and enforce methods and validation mechanisms to ensure data is properly accessed
  • Experience with direct management of internal and external (supplier) servicing/care operations teams
  • Experience in delivery of digital self-servicing tools that prevent excessive escalations and maximize resolution of customer concerns
  • Apply sound judgment and demonstrate comfort with ambiguous requests
  • 1 – 2 years of work experience in call center environment
  • Advanced experience in Microsoft Office products
  • Apply best judgment and demonstrate comfort with ambiguous requests
  • Partners with finance groups to find ways to be more effective, automate, and efficient

Experience For Manager, Consumer Finance Analytics Resume

  • Experiencing leading large call center environments (environments with over 200 colleagues)
  • Developing a broad business vision (e.g., across the enterprise) and managing change and implementation efforts with project management capabilities
  • Taking an idea from whiteboard-stage to a working prototype as an individual contributor or project manager
  • Performing tool and system selection with scalability analysis; and
  • Defining reference architectures, both on application and network side
  • Interfacing with both technical and non-technical resources (internally and client) to synthesize business and systems information
  • Making sound software design decisions to achieve both scalability and minimization of development time
  • Learning new businesses, technologies and methods
  • Working seamlessly in an agile environment with product managers, business analysts, and engineers to understand end-user requirements; and,

Experience For Financial Analyst, Consumer Finance Analytics Resume

  • Creating a creative, innovative, and positive team culture
  • Working with APIs, defining integration patterns, and integrating third party data sources
  • Implementing business integrations leveraging service-oriented architecture, cloud-based infrastructure, and/or micro services
  • Creating REST based web services accessible by mobile/web platforms
  • Building Java/C#-based back-end apps and REST API services
  • Highly motivated and self-driven, comfortable taking direction and balancing independent thinking under short deadlines

Experience For Executive Assistant, WW Consumer Finance Resume

  • Ensures the IMC has full visibility of the opportunities and risks surrounding the business and drives decision making
  • Broad based knowledge of all aspects of contact center servicing and operations including applicable regulatory requirements
  • Broad based knowledge of all aspects of servicing and operations including applicable regulatory requirements
  • Broad based knowledge of all collections and recoveries servicing and operations including applicable regulatory requirements
  • Plan, design and conduct data discovery sessions with product, engineering and business team members to scope the existing and planned data infrastructure
  • Develop reporting infrastructure and resources to track existing and new data attributes in line with Legal, Compliance and business requirements
  • Intuitive, collaborative and analytical, with an understanding of data architecture, data flows, mapping and data access controls
  • Serve as 2nd level escalation tier for servicing, collections, fraud, onboarding and back office related complaints
  • High interaction with Bogotá to ensure the A&P controlling view (Reports, Internal Order management, closing process, accruals, etc)

Experience For Consumer Finance Liaison Resume

  • Organizes and Directs Quality Work Efforts: Providing and maintaining clear sense of direction and focus
  • Is the right hand of the Marketing Director providing insights an high level analysis aimed to improve brand performance and wise innovation decisions
  • Proactively seeking and providing feedback
  • A variety of systems commonly used in one or more consumer lending asset classes, such as loan originations, loan servicing, and collections
  • Deep understanding of available technology, products and pain points related to financial services portfolio management reporting and credit decision execution
  • Passion for coaching and developing others

Experience For Consumer Finance & BPM Head Resume

  • Proficiency the following areas: logical reasoning, financial products
  • Execute servicing operational strategy for digital products
  • Address technology gaps and build tools to aid data reporting and requirements and track/add new attributes and new authorized users
  • Advocate for protecting consumer data from unnecessary access
  • Design and build recurring and ad hoc management reports related to credit and fraud risk, compliance, and operational performance and controls
  • Design, build, implement, test and monitor best in class credit decision workflows for digital banking products for top global financial firm
  • Proactively assist in the management of a portfolio of clients, while reporting to Directors and above
  • Continue to develop internal relationships and developing your PwC brand
  • Track technical issues being reported to WFM and work with Technology to identify the root cause

Experience For Consumer Finance Analyst Resume

  • Critical thinking and ability to work with deadlines
  • Conduct system testing and IT support
  • Gather key metrics for presentations to management team, including supplier related concerns and issues, noted trends and compliance concerns
  • Consistently uphold all compliance and regulatory standards in customer dealing
  • Financial performance reviews and strategic planning

Experience For Non-mortgage Consumer Finance & Credit Card Servicing Manager Resume

  • Active support and clear understanding for A&P line, support key process as AOP/O&R/Actuals
  • Javascript, HTML, CSS (Web programming)
  • Continuous integration/deployment, performance/function testing, middleware ESB
  • Integration, middleware, and monitoring applications
  • Track record of bringing highly-rated web applications to market
  • Continuous integration/deployment, performance/function testing

Experience For GS Bank-digital Consumer Finance Resume

  • One or more common programming languages
  • Innovation, automation, and process optimization within consumer lending; and,
  • IA requirements to support advanced analytics and modeling
  • Accuracy and clear understanding A&P Line
  • Lead E2E conversation related to A&P, with the market (users) and Enterprise Operations (FC Model Controlling)
  • Leads all the annual financial planning process of the Mexican IMC. Manages risks & opportunities versus plan
  • Influences, designs and drives: price, promotions and brand investment decisions
  • Influences & drives Innovation process and decisions

List of Typical Skills For a Consumer Finance Resume


Skills For Consumer Finance Group Resume

  • Training or contractor experience
  • Programming experience with structured understanding of software development
  • Proficiency the following areas: logical reasoning, college level math, financial products Energetic and excellent team spirit
  • Capital modeling experienceFinancial systems knowledge including but not limited to SAP ECC / BPC
  • Hands-on experience with C++, Java , Python or an equivalent programming language, and thorough knowledge of object oriented software engineering concepts

Skills For Consumer Finance Manager Resume

  • Frontend engineering with at least 3 years of experience in enterprise software
  • Implementation technology and analytical solutions in financial services, including effective governance and risk management principles
  • Experience assisting at the executive level in a fast-paced environment
  • Experience working for a financial services company in risk management, technology or other quantitative function
  • In-Home Selling concept experience
  • Ample experience managing people

Skills For Manager, Consumer Finance Analytics Resume

  • Qualified Accountant with Management Accounting, and/or audit experience
  • Establish and maintain a culture of risk management and compliance while delivering a world class customer experience in a contact center operation
  • Strong understanding of key performance metrics and drivers. Ability to define and manage KPIs for a world class customer centric operations team
  • Experience in delivery of digital self-servicing tools that prevent excessive contact center calls and maximize loss mitigation in a large portfolio
  • Strong Follow up to Media investment (prepayments, MVD's , Cash outs, etc)

Skills For Financial Analyst, Consumer Finance Analytics Resume

  • Data clean and aggregation experiences
  • Experience with Machine Learning techniques including neural networks, Hidden Markov Models, support vector machines, and random forests, and others, is highly
  • Experience with one or more modeling tools (R, Matlab, Octave, ) and one or more mainstream programming language (Python, Java, C, Scala, C, C++, etc.)
  • Experience working with large data sets, Big Data tools and stack (e.g., Hadoop, Spark, )
  • Experience in data science, advanced statistics
  • Hands on experience on micro-service design and implementation, such as dedicated decision engines and/or orchestration layers
  • Consumer Finance experience
  • Experience in a QA / QC compliance role at a financial institution

Skills For Executive Assistant, WW Consumer Finance Resume

  • Previous experience in supply chain management/vendor management
  • Thinking strategically and creatively by solving problems solving, and demonstrating individual initiative; and,
  • Tracking records of supporting development teams in scaling the prototype into an enterprise solution
  • Identifying and solving client or stakeholder needs, including complex operations challenges
  • Leveraging strategic and creative thinking, problem solving, and individual initiative; and,
  • Thinking strategically and creatively by solving problems, and demonstrating individual initiative; and,
  • Using prototyping tools to create client-facing wireframes, demos, and prototypes such as Sketch, OmniGraffle,, Invision etc.

Skills For Consumer Finance Liaison Resume

  • Producing and testing interaction flows and mocks that accurately communicate product functionality to product, engineering, visual design and the client
  • Recommending and executing improvements to existing designs; and,
  • Solving unique and complex problems leveraging conceptual and innovative thinking
  • Operating process improvement or reengineering initiatives in an automotive finance function/department; and,
  • Setting up and living agile development process
  • Troubleshooting and debugging technical issues; and,

Skills For Consumer Finance & BPM Head Resume

  • Working with graphic designers and converting designs to visual elements
  • Supporting large-scale business integrations leveraging service-oriented architecture, cloud-based infrastructure, and/or micro services
  • Enhancing reporting and analytics through data structure, alternative data sources, and/or advanced analytical techniques
  • Developing and/or enhancing quantitative models
  • Establishing and tracking Key Performance Indicators (KPIs;
  • Communicating clearly and accurately to stakeholders leveraging Microsoft Word, Excel, and PowerPoint

Skills For Consumer Finance Analyst Resume

  • Seeking and providing feedback proactively
  • Creating highly usable, interactive, client facing enterprise applications
  • Translating business requirements into intuitive user interfaces, incorporating wireframes, design comps, and prototypes
  • Pairing research with an intellectual curiosity that encourages testing and iteration
  • Working closely with technical lead, product managers and designers to identify and solve client or stakeholder needs, including complex operations challenges

Skills For Non-mortgage Consumer Finance & Credit Card Servicing Manager Resume

  • Thinking creatively and strategically, problem solving, and individual initiative
  • Working in and living an agile development process
  • Troubleshooting and debugging technical issues
  • Utilizing Excel, Tableau, Power BI (or similar) to develop and distribute business analytics reporting related to loan portfolios
  • Messaging Services Like Rabbit MQ or Active MQ etc.
  • Working seamlessly in an agile environment with product managers, BAs, and designers to understand end-user requirements
  • Interfacing with both technical and non-technical resources to synthesize business and systems information

Skills For GS Bank-digital Consumer Finance Resume

  • Performing tool or system selection and scalability analysis
  • Applying IA approaches to improve operations and performance
  • Performing business process analysis
  • Performing customer interaction design
  • Working with internal teams and external agencies to drive the look and feel of the application
  • Establishing that deliverables adhere to brand, compliance, and web standards

List of Typical Responsibilities For a Consumer Finance Resume


Responsibilities For Consumer Finance Group Resume

  • Effective communicator with a record of delivering projects on time
  • Strong managerial courage
  • Designing, building, testing, and deploying technical solutions across various applications
  • Managing an automotive finance function/department in one or more of the following areas
  • Developing business strategy in an automotive finance function/department
  • Defining reference architectures
  • Extensive knowledge on best practices for resolving escalated complaints or disputes
  • Familiarity with banking regulations such as TILA and ECOA

Responsibilities For Consumer Finance Manager Resume

  • Risk-based process diagnostics and benchmarking (e.g. default, collections, REO)
  • Assist in the development of credit card BK Vendor SLA’s, timeline reporting and scorecard development
  • Observation Sessions with VP & Managing Director required as part of the program
  • Lead the developing of the overall business strategy, from brands and consumer spaces to channel and commercial avenues
  • Build Strategic Working Relationships
  • Consumer Finance Programs, marketing, and sales

Responsibilities For Manager, Consumer Finance Analytics Resume

  • Automate data aggregation and analytics process to improve capital management efficiency and accuracy
  • Build work flow to construct data as needed and creatively visualize data to non-tech audience
  • Assist in work flow automation and data visualization
  • Build quantitative model for macroeconomics, investment and capital management
  • Build quantitative forecast model and develop high compatible analytic process
  • Enhance company data with third party sources of information (e.g. competitive analysis)

Responsibilities For Financial Analyst, Consumer Finance Analytics Resume

  • Production/Operational process – complete reporting, logging of items, remediation of issues, assignment and tracking of resolution with appropriate subject matter experts. Identifies root causes for areas of improvement, and make recommendations for improvement initiatives
  • Relevant industry expertise in a portfolio of large scale accounts
  • Execute delivery solutions operational strategy for digital products
  • Execute collections operational strategy for digital products
  • Collaborate with data owners, business leaders, Compliance and Legal to create and maintain data governance documentation that includes policies, training materials, data quality reporting, etc
  • Ensure that data-related business requirements, including data controls, data quality and protection of sensitive data, are clearly defined, communicated, understood and considered part of operational prioritization
  • Collaborate on qualitative and quantitative data architecture projects in the Marcus Lending and US Deposits businesses
  • Build processes to ensure data quality standards as well as legal, regulatory and security requirements are consistently met

Responsibilities For Executive Assistant, WW Consumer Finance Resume

  • Procure enterprise-grade tools that enable CCBD and partners to use data as defined in a global data catalog
  • Understand from the ground up how all of the systems interact and what data is ingested, created and transmitted at all times
  • Turn business requirements into a cross-functional project plan for technology and operations delivery
  • Rapidly prototype early-stage solutions and design / evaluate predictive models and advanced algorithms to drive business decisions throughout the customer lifecycle (prospecting, acquisition, underwriting, fraud, collections, enhancing customer experience)
  • Understand the systems and the business processes that populate those systems with data

Responsibilities For Consumer Finance Liaison Resume

  • Carry out data processing including statistical analysis, variable selection, and dimensionality reduction, custom attribute engineering, as well as the evaluation of new data sources
  • Leverage methods from diverse disciplines such as machine learning, deep learning, artificial intelligence, statistical modelling, information theory, information retrieval and other areas to gain customer insights, draw conclusions and work with business partners to put those insights into action
  • Participate in data architecture decisions and partner with technology teams to implement models/algorithms in production
  • Think strategically on a higher level, proposing new business metrics or suggesting alternatives, creating highly interpretive models that imply new context and new semantics for data
  • Relevant industry expertise in a portfolio of large scale accounts in a regulated environment
  • Extensive knowledge of all complaints, including but not limited to CFPB and Better Business Bureau complaints, credit bureau disputes resolution, and any applicable regulatory requirements
  • Perform statistical analysis to identify trends and exceptions related to policy execution
  • Develop project strategies to solve complex technical challenges for our clients
  • Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria

Responsibilities For Consumer Finance & BPM Head Resume

  • Train, coach, and supervise team members
  • Provide suggestions and recommend solutions for possible issues
  • Fast learner and able to handle ambiguous tasks and complex data sets
  • Familiarity with Marcus by Goldman Sachs products and applications
  • Work closely with Supplier Management leadership team and assist with third party management tasks and oversight
  • Liaise with procurement, supplier, and management to resolve site supplier issues and identify trends to assure third party management compliance
  • Perform reconciliation for proper invoice review and payment
  • Act as a resource/SME to the supplier management systems

Responsibilities For Consumer Finance Analyst Resume

  • Exceed all quality standards and customer expectations of great service
  • Follow up on unfavorable surveys responses to understand root cause and remediate/escalate as needed
  • Serve as customer advocate for non -regulatory complaints
  • Ensure efficiency in case management to ensure Turn Around Time targets exceeded for all business units
  • Identify root causes of quality issues discovered through the evaluation process and present recommendations for improvement
  • Conduct risk assessments of major business initiatives
  • Help to coach and develop specialist agents through written feedback
  • Monitor day-to-day activities to ensure alignment with business policies and procedures
  • Provide written and verbal discussions of their findings and remediation steps

Responsibilities For Non-mortgage Consumer Finance & Credit Card Servicing Manager Resume

  • Responsible for financial analysis and reporting, taxation, insurance, credit control, accounts payable/receivable, inventory and costs control, and budgeting and forecasting
  • Delivers innovative solutions across the business
  • Makes recommendations for improved profitability
  • Provides insights to Regions’ performance vs peers and market opportunities
  • Partners with business leaders to create executive discussions and presentations

Responsibilities For GS Bank-digital Consumer Finance Resume

  • Hands-on experience with multivariate analysis, statistical modeling, time series analysis, information theory, machine learning, clustering, and/or dimensionality reduction techniques in financial services, customer analytics, digital marketing, or similar
  • Experience with distributed computing (Hadoop, Spark)
  • Utilizing SAS, R, Python (or similar) for advanced statistical analysis
  • Familiarity with statistical computing languages or packages (R, Matlab, numpy/scikit-learn, Tensorflow, Keras, Pytorch)
  • Functional knowledge of U.S. credit bureau data and Risk Scorecard building infrastructure
  • Explain complex statistical models and analysis to drive business
  • Familiarity with advanced ML models - neural networks (feed forward, CNNs, RNNs, LSTM), Hidden Markov Models, random forests, SVMs, multivariate analysis, clustering, dimensionality reduction or participation in Kaggle data science competitions
  • Proficiency in SAS, SQL, Hadoop

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