Consultant, Salesforce Resume Sample

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Jermain Mante
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Work Experience


Salesforce Senior Consultant
12/2017 - PRESENT
Dallas, TX
  • Establish, document and execute on the strategic direction, including long term strategy for the tool and its development, and implement and support metrics to substantiate direction and to measure success
  • Lead and document requirements, review project benefit and prioritize work to feed development efforts which includes actively participating in gathering sessions and jump start meetings
  • Develop and facilitate senior management presentations, including accomplishments, metrics, roadmap and challenges
  • Establish and maintain process documentation, ensure standard operating procedures are developed, updated and followed; lead efforts to identify process gaps and work toward closure
  • Manage vendor management activities to ensure build development and testing is completed as documented within the requirements
  • Manage UAT testing activities including; test case creation, execution and defect management
  • Proactively engage and collaborate with business partners to ensure success in tool utilization and execution, including support, training, and consulting and survey activities
  • Act as escalation point for consultant for issue resolution
  • Capture, understand and deliver RFCs, small to mid-scale projects or work streams, as allocated by the superior, for your respective IT department. This can include supporting or self-facilitating workshops with business and IT on respective business processes to reach a clear outcome, solution design and action steps
Salesforce Technical Consultant
12/2011 - 08/2017
Philadelphia, PA
  • Experience with industry-specific CRM and fundraising platforms (e.g., Banner, Blackbaud CRM, Raiser’s Edge, Team Approach, Donor Direct, Luminate, eTapestry, etc.)
  • Experience with hands-on technical development/programming, preferably with the Force.com platform
  • Application development experience Object Oriented programming and related technologies (Javascript, XML, HTML5, iOS, Android, Java, C++, ASP, SQL, Java, Ruby, C#, C++, etc)
  • Experience and understanding of software development methodologies, e.g. Agile, Waterfall
  • BOne or more current Salesforce.com certifications (Administrator, Developer, Sales/Service Cloud)
  • Learn quickly in a dynamic environment and work with deadlines in a fast paced environment
  • Work well both independently and in teams; backed up by strong communication skills and perform in self-directed manner and multi-task
  • Travel up to 80% nationally
Salesforce Servicemax Consultant
06/2008 - 08/2011
Dallas, TX
  • Experience with industry-specific CRM platforms (e.g., Banner, Blackbaud CRM, Raiser’s Edge, Team Approach, Donor Direct, Luminate, eTapestry, etc.)
  • Strong understanding of CRM / commercial operations and processes in large enterprises
  • Build trusted client relationships through proactive account management and effective project delivery for Salesforce Clients
  • Establishes knowledge of client business challenges and priorities to translate into opportunities for Perficient's Salesforce Business Unit
  • Translate client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams on Salesforce engagements
  • Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met on each Salesforce project
  • Take direction from project team members and immediate supervisor but take initiative and show leadership when appropriate

Education


Trinity University
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Is able to effectively facilitate meetings, take accurate notes and demonstrate brainstorming / consensus building skills
  • Experience: 2-5 years of work experience with at least 1 year of Salesforce.com experience (preferably in consulting)
  • Outstanding communication skills; both oral and written
  • Proven client-facing or consulting experience within a reputable professional services organisation
  • Software design experience Agile development project experience
  • Progressive experience as a Configuration Engineer / Developer / Administrator; 2 years of Salesforce.com experience
  • Prior leadership, project management and sales experience

How to write Consultant, Salesforce Resume

Consultant, Salesforce role is responsible for integration, training, security, architecture, design, digital, insurance, travel, administration, government.
To write great resume for consultant, salesforce job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Consultant, Salesforce Resume

The section contact information is important in your consultant, salesforce resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Consultant, Salesforce Resume

The section work experience is an essential part of your consultant, salesforce resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consultant, salesforce responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consultant, salesforce position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Consultant, Salesforce resume experience can include:

  • Takes direction from project team members and immediate supervisor, but takes initiative and shows leadership when appropriate Is able to exercise independent judgment on client engagements
  • Experience in enterprise/business applications services or consulting at leading software companies or System Integrators
  • Experience administering and/or deploying the Salesforce Sales Clouds, or Salesforce Service Cloud or Pardot
  • Previous experience working with Salesforce is essential
  • Previous experience working with Salesforce and ideally certified
  • Experience in handling technical post implementation support

Education on a Consultant, Salesforce Resume

Make sure to make education a priority on your consultant, salesforce resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consultant, salesforce experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Consultant, Salesforce Resume

When listing skills on your consultant, salesforce resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical consultant, salesforce skills:

  • Evaluate and manage multiple customer solutions and projects effectively
  • Assess and manage multiple customer solutions and projects effectively
  • Prepare presentations and effectively facilitate meetings
  • Is able to coordinate work streams and effectively manage projects
  • Executing testing and validation to ensure that the Salesforce configuration meets the business requirements and solution design
  • Deep experience across the Salesforce stack, including Sales, Service, Marketing, Communities, CPQ and Analytics

List of Typical Experience For a Consultant, Salesforce Resume

1

Experience For Salesforce Senior Consultant Resume

  • Experience or exposure with supporting Saas/Cloud Operations, Hosting, Engineering or Development environments
  • Demonstrated knowledge of network technologies; design, build, troubleshoot, and security
  • Successfully build and nurture long-term client relationships
  • Collaborate frequently with team members to design appropriate solutions and execute projects in a timely manner
  • Manage client budgets as it relates to team resources and Return On Investment (ROI)
  • Design and implement complex systems / solutions to parallel client business strategies
  • Participate in Bluewolf sales initiatives when called upon and lead specific portions of projects or manage his/her own engagements
  • Participate in sales initiatives when called upon and lead specific portions of projects or manage his/her own engagements
  • Can be called on to support Bluewolf sales initiatives
2

Experience For Salesforce Technical Consultant Resume

  • Willingness to travel nationally and internationally (up to around 80%)
  • Work with assigned Project Managers to fully communicate requirements to the technical team and with clients before solutions are designed and implemented
  • Provide quality assurance on client deliverables
  • Participate in technical planning & requirements gathering phases including Design, code, test, troubleshoot, and document engineering software applications for Salesforce
  • Participate in our sales initiatives when called upon and lead specific portions of projects or manage his/her own engagements
3

Experience For Salesforce Business Consultant Resume

  • Preferably on the Salesforce Technical Architect certification track
  • Analyse ‘As Is’ and ‘To Be’ business processes, complete complex business design for gap / interfaces and configure system based on user requirements
  • Exposure and/or experience with web application frameworks: Javascript, .NET, remedy, oracle DB2, ServiceNow, Salesforce, Appian
  • Full Life Cycle Salesforce implementations
  • Certification in Sales Cloud, Service Cloud or Salesforce Development
4

Experience For Salesforce Servicemax Consultant Resume

  • Present alternatives outcomes, propose solutions and ‘’think outside the box"
  • An ambition to drive innovative, disruptive business transformation
  • Salesforce.com Advanced Developer certification or the ability and willingness to obtain it within 6 months
  • Multiple projects across the full software development cycle
  • Industry expertise in high-tech, financial services, health care and ecommerce
5

Experience For Senior Salesforce Solutions Consultant Resume

  • Certifications to include Salesforce Certified Administrator
  • Federal Clearances or ability to be cleared
  • 25-50% of national/international travel
  • Willingness to travel nationally and internationally (up to 50% possible)
  • Internal and external technology trainings
  • Salesforce.com or other CRM technology Certifications
  • Certifications in Salesforce
  • Foreign languages courses

List of Typical Skills For a Consultant, Salesforce Resume

1

Skills For Salesforce Senior Consultant Resume

  • Experience with large scale Salesforce implementation, including multi-org delivery, deployment automation and global teams
  • Professional services or technical consulting experience
  • One year Salesforce configuration and consulting experience
  • Proven ability in working in a customer service environment
  • Experience, with at least one year in a true consulting role
2

Skills For Salesforce Technical Consultant Resume

  • Previous experience working with Salesforce
  • Strong analytical, problem solving and conflict resolution sk
  • 5+ consulting experience
  • Demonstrate knowledge of technologies such as Web Services, REST, JSON, XML, SQL, HTTP and Apex
  • Maintain an effective client follow-up system to ensure that clients are contacted in regards to project progress and overall satisfaction
  • Technical experience on the Salesforce.com platform
  • Alesforce implementation experience
  • Preferably experience with integration and data migration architecture and delivery
  • Experience with onsite/offshore team management
3

Skills For Salesforce Business Consultant Resume

  • Experience in iterative software delivery methodologies
  • Hands-on / project delivery experience with Salesforce as a Consultant, business analyst, functional consultant, developer or solution architect
  • Development experience in Java, C#, JavaScript, Python, Ruby
  • Customer relationship management (CRM) application experience (e.g. Salesforce, Siebel, Eloqua, Marketo)
  • Work experience in the field
4

Skills For Salesforce Servicemax Consultant Resume

  • Experience with web and/or cloud application development in Force.com, Heroku, SpringSource, Amazon RDS, Azure, J2EE or .Net,
  • Project/relationship management experience, preferably as a Consultant
  • Salesforce implementation experience
  • Analyze and evaluate business systems, models, requirements, and user needs to formulate effective solutions
  • One or more years of experience: administration and configuration of Salesforce.com (e.g. Sales Clouds, Service Clouds)
  • Experience with sales force automation technologies and/or the Force.com platform
  • Preparing client presentations, transcribing key notes during Business Process Reviews and collecting feedback
5

Skills For Senior Salesforce Solutions Consultant Resume

  • Executing activities such as data mapping, object modeling, page layout design and rule logic definitions
  • Developing and delivering SFDC user Training
  • Mentoring and coaching from senior colleagues
  • Working within the Federal Government (0-3 years exp)
  • Working Knowledge & application of Agile and iterative development methodologies
  • Training clients and Administrators
  • Performing data analysis, requirements, design, and migration
  • Perform and organise ongoing support for customers such as report building, data quality, new integrations
  • In one of the following: consulting or client service delivery
6

Skills For Salesforce Analytics Consultant Resume

  • Participation in the international consulting projects along with opportunity of implementing own ideas and improvements
  • Configuration of client Salesforce platform including structure and functionality, troubleshooting, deployment and upload of data
  • Gather technical requirements gathering and technical design sessions, writing technical design
  • Use best practices for implementing Salesforce as well as executing Perficient’s implementation methodology
  • Work under challenging environment and timelines
  • Conduct analysis of systems and use diagramming tools such as Lucid Charts, Visio and Enterprise Architect to represent business and technical processes
7

Skills For Salesforce Global Consultant Resume

  • Salesforce Certified Marketing Cloud Consultant
  • Salesforce Certified Marketing Cloud Email Specialist
  • Salesforce Certified Marketing Cloud Social Specialist
  • Custom software development acumen leveraging a variety of technologies and delivery methodologies
  • Interest in a client facing, consultative role
  • Web Design/Portal or Salesforce Community understanding and application
8

Skills For Salesforce Pardot Consultant Resume

  • Access to our knowledge library and interdisciplinary IT e-learning portals
  • Private medical care, life insurance and Benefit program (including Multisport card)
  • We are a next generation services agency dedicated to building digital solutions on the Salesforce platform
  • Provide consulting services for the SFDC platform
  • Development of Salesforce functionality using the Salesforce API, APEX, Visualforce and other tools that extend the product
  • Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical
  • Maintain cordial client relationship
  • Intensity, drive and the desire to succeed
  • Meet with clients to analyse their individual needs, provide estimates on work and determine the project scope
9

Skills For Consultant Salesforce Resume

  • Identify clients’ work practices and understand the nature of their businesses to properly define needs and customise solutions using the Force.com platform
  • Undertake detailed design of integration involving in Salesforce.com web services API and technologies such as Informatica Cloud or Mulesoft
  • Manage the budget of end to end deliveries ensuring client delivery dates are met and costs managed
  • Work collaboratively with the project management team to determine required resources and create realistic timelines
  • Solution designs, data models, data migration
  • Manage and mentor our offshore development and configuration team
  • Salesforce Certified Pardot Consultant
10

Skills For Lead Salesforce Technical Consultant Resume

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Sales Cloud Consultant; or
  • Salesforce Certified Service Cloud Consultant

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