Consultant Operations Resume Sample

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Geoffrey Hessel
464 Jermaine Inlet,  Detroit, MI
+1 (555) 726 1776

Work Experience

Operations Senior Consultant
08/2016 - PRESENT
Los Angeles, CA
  • Fosters and promotes Northern’s commitment to a strong risk management culture. Supports Control Manager in the development of controls and measures to identify excessive operational risk and/or control problems
  • Aid the department’s compliance with the requirements of current training & competence regulatory regime
  • Participates in Internal Audit and Regulatory reviews for the operating group and to ensure that review findings are effectively resolved. Participates with the operating group in selected scenario analyses for Operational Risk Management
  • Performs secondary reviews of peer group work to ensure set-up and maintenance activity was processed accurately
  • Professional with extensive business experience, multi-disciplinary functional experience with a focus on proactive activities within the operations group
  • Past audit and operations experience
  • Related business experience
  • Reviewing Policy and Procedure documents for accuracy and complete comprehension
Consultant, Depositary Operations
01/2014 - 07/2016
Detroit, MI
  • Attend Bynx related workshops and project meetings
  • Liaise with Team Leaders and SME’s within Aurora to provide support with training
  • Assistance with UAT and review of test strategies when required
  • Assistance with business and stream communication as required
  • Supporting the Business Operations Manager and Team Leaders within Business Operations
  • Ensure TIAA’s closed loan data for retail originated and acquired loans are delivered to custodian in a timely manner, along with the corresponding collateral and tracking of trailing documents
  • Prepares clear and well-organized audit work papers that appropriately document the work performed, including audit comments, investigation summaries, and recommendations
Operations Deployment Consultant
12/2007 - 07/2013
New York, NY
  • Formulates appropriate conclusions regarding the adequacy of internal controls and procedures based on the audit work performed and knowledge of Company operations
  • Identifies audit findings and drafts recommendations with management
  • Strong interpersonal skills required including: written and verbal communications, ability to work with others, willingness to assist in areas outside of direct assignments when necessary, and commitment to self-improvement and completion of team objectives
  • Work experience in the Financial Industry
  • Business Analyst experience
  • Conduct system analysis of MasterCard’s Core Authorization systems and all interfacing applications in response to a variety of requests throughout MasterCard. This is a perfect role for learning how many of the MasterCard services operate
  • Fosters and promotes Northern’s commitment to a strong risk management culture by developing a control mindset within the business


Western New England University
2002 - 2006
Bachelor's Degree in Business

Professional Skills

  • Excellent English communication skills including written and verbal
  • Logical reasoning and troubleshooting skills
  • Expert level understanding of T-SQL. Proven database experience with writing complex and efficient queries at an advanced level
  • Proven experience in building complex web sites using responsive layouts and advanced user interactive
  • Proven ability to work effectively with leaders and teams across multiple internal functional areas (Underwriting, claims, actuarial, finance, etc)
  • Experience working with applications that are in production, or experience in operations and maintenance environments
  • Proven experience with Operations Consulting projects and ideally within TMT

How to write Consultant Operations Resume

Consultant Operations role is responsible for languages, english, retail, finance, securities, training, integration, database, auditing, wireless.
To write great resume for consultant operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Consultant Operations Resume

The section contact information is important in your consultant operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Consultant Operations Resume

The section work experience is an essential part of your consultant operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consultant operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consultant operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Consultant Operations resume experience can include:

  • Develops and maintains a data warehouse and continuously improves the validity and effectiveness of the warehouse
  • Experience defining build processes using Node.js based tools. Understanding of the tasks required to build a project and their impact
  • Experience working in agile projects and play an active role during daily, planning and retrospective meetings
  • Proven ability for Solution Planning/Deal Shaping
  • Experience configuring and/or supporting Cisco wireless lightweight technologies
  • Experience working on enterprise projects, following defined guidelines by architects and product owners

Education on a Consultant Operations Resume

Make sure to make education a priority on your consultant operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consultant operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Consultant Operations Resume

When listing skills on your consultant operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical consultant operations skills:

  • Strong interpersonal and communication skills (written and verbal); excellent presentation skills
  • Good knowledge and command of MS Excel and good problem solving skills
  • Excellent communication (written and verbal) and stakeholder management skills
  • Liaising effectively with the business and other internal groups and external parties
  • Advanced and descriptive analytics skills
  • Proven experience as a web developer working in the implementation of responsive web sites

List of Typical Experience For a Consultant Operations Resume


Experience For Operations Senior Consultant Resume

  • Identify gaps in the skill levels and knowledge areas pertaining to operations,
  • Contribute to project success by ensuring quality, efficiency and effective communication
  • Experience in Implementing technical solutions
  • Experience in Shell/Perl scripting

Experience For Consultant, Depositary Operations Resume

  • Coordinating content for leadership presentations and updates to the Audit Committee
  • Serving as a resource for the department related to policies, procedures and operations
  • Align system with optimization and standardization processes being deployed throughout the network and make recommendations for supporting system capabilities
  • High proficiency with Python for data analysis, statistical modeling, and/or general programming and automation
  • Responsible for leading and executing projects at the internal and external customers’ locations

Experience For Consultant, Operations Control Resume

  • Responsible for becoming a secondary subject matter expert of the regional strategies and Nationally sponsored innovations
  • Provide support and guidance for the functional use of AIMS, and supporting technologies via the phone, email, IM or on-site
  • Develops new ETL processes and systems and improves efficiencies of existing ones
  • High proficiency with Microsoft SQL Server services including SSIS, SSRS, SSAS
  • Support Project Control functions acting as a Deputy Project Manager
  • Engagement (Audit) tracking (e.g., quarterly schedule, resources, management action plans)
  • Collaborate with other areas of the company to assure that we are providing world class service solutions
  • Assesses operational readiness of the business unit’s ability to take on new clients, processes, or perform system migrations
  • Assist with the maintenance and testing of the Bangalore HFS Business Continuity Plan, liaising with the regional business units being supported by Bangalore for ‘Transfer of Work’ continuity planning

Experience For Operations Deployment Consultant Resume

  • At the direction of the Control Manager, conduct periodic proactive reviews of internal processes, procedures, and client specific servicing deliverables to ensure compliance with SLA’s and corporate policies, and ensure proper/effective controls in place
  • Experience in operations control, audit, and/or risk management
  • Leads Investor AML Operations’ review of investor documentation in adherence with Northern Trust’s AML policy and procedures
  • Maintains an up to date knowledge of AML regulation and best practice and uses this knowledge to initiate enhancements to Northern Trust’s AML processes and procedures
  • Demonstrate awareness of assignments’ tasks and responsibilities, and complete work as per Deloitte’s quality standards, and within the assigned timeframes
  • Continuously develop a working knowledge in Deloitte’s tools and methodologies, and use them in delivering clients’ work
  • Collaborates with multiple teams to drive actions (marketing plays, promos, etc.) intended to grow the top and bottom line of the current portfolio
  • Adhere to Deloitte’s policies and regulations, and exhibit positive and professional conduct

Experience For Consultant, Foreign Exchange Operations, HFS Resume

  • Identifies, evaluates and recommends opportunities consistent with product line objectives to optimize the financial performance
  • Works closely with the VP of Channel Marketing within SDS PG and lead all the analytical activities associated with new service offerings (concept through launch) and sustaining
  • Leads, develops, evaluates and implements pricing strategies and models based on current business and competitive market dynamics
  • Partner with regional and portfolio pricers of the individual product lines to enable competitive price position, growth and margin
  • Leads the proposal for price position changes across platforms and markets with other functional leaders to insure competitive and financially viable price and product position
  • Apply innovation concepts in all solutions (design thinking, analytics, artificial intelligence etc.)
  • In depth understanding of customer contracts and commitments

Experience For Milewise Operations Senior Consultant Resume

  • Responsible for successful delivery of program and other services deliverables to assigned customer base, utilizing resources across multiple functional teams
  • Agree Program of Work (POW) in respect of each inspection
  • Link POW to requirements under Regulations/SLD etc
  • Schedule, plan and co-ordinate the timely completion of Administrator site visits
  • Determine logistics and headcount required to execute on-site visits

Experience For Operations Technical Consultant Resume

  • Act as a key technical interface to the customer and the Territorial Service Manager
  • Review technical SOW’s as developed by the SE’s as appropriate to the customer’s needs and project requirements
  • Negotiate and close service contracts with customers, with particular focus on ensuring comprehensive SOW’s and strong P&L’s are in place – ensure timely Maintenance and Service contract renewals
  • Work in close collaboration with the in country Sales teams, as well as the NTS and SPLM teams to develop comprehensive and competitive solutions that meet Ciena’s customer needs, while maximizing Ciena’s gross profit
  • Work closely with Sales Mgmt, Commercial Mgmt, Finance, and Legal to ensure all areas of the commercial deal have oversight, understanding and appropriate approvals
  • Supervision of registered representative
  • Monitors key risk indicators to identify potential risk and develop corrective action plans

Experience For Operations Suitability Consultant Resume

  • Process complex service request and troubleshoot wireless incidents. Respond to routing and switching configuration problems, wireless coverage/performance issues, infrastructure outages, etc
  • Utilize IT Service Management tools such as ServiceNow and Remedy to track and resolve support requests
  • Manage and contribute to wireless support knowledge database. Document lessons learned and known support issues. Participate in root cause analysis studies
  • Take part in weekly meetings to review issues and project status
  • Directly supports the Deployment Manager in the execution of the Region’s deployment of the BBV2020 initiatives. This includes coordinating staff resource needs and communicating the vision of the initiative to regional staff

Experience For Operations Excellence Consultant Resume

  • Ensures successful implementation of BBV2020 and local initiatives by working closely with cross-functional team members to help ensure the pre, during and post coordination of people, equipment and product
  • Helps build momentum around the BBV2020 initiatives by motivating both Regional staff and Franchisees by setting up timely and relevant communication processes (e.g. e-mails, voice mails, website updates) around seed stores and new products launches
  • Communicates any questions, suggestions, or measurements on BBV2020 strategies back to the Deployment Manager
  • Responsible for training and verification of Regional staff and Franchisees on the initiatives. This includes following up to ensure that Regional Staff is competent to train others on NABIT-deployed initiatives
  • Educates Regional Staff on how ROIP and Training curriculum/tools (e.g. CDP, e-learning) are linked to NABIT updates
  • Fosters the Team approach to deployment within the region by cultivating positive working relationships with regional staff and franchisees on the

Experience For Consultant, Audit Operations Resume

  • Verifies that all seed stores meet NABITs seed store screens
  • Participates in National/Division NABIT communications and training sessions. Provides feedback of implementation barriers and recommends solutions for overcoming such barriers
  • Conducts restaurant execution shops, consolidates results, and communicates execution levels to the Deployment Manager
  • Assist in the regional implementation of NABITs deployment vehicles
  • Provide support for system implementations, to include pre-configuration, go-live, and post go-live support
  • Develop clear and concise documentation / functional specification designs for new features and review / approve technical specification documents with our internal customers and software providers
  • Good oral and presentation skills
  • Communicate effectively with functional groups and internal/external customers

List of Typical Skills For a Consultant Operations Resume


Skills For Operations Senior Consultant Resume

  • Experience of providing engineering / technical management consultancy / research advice to such clients
  • Several years of experience in financial services, accounting, auditing etc
  • Experience in handling large volume of data and reviewing the work of others
  • Excellent understanding of Custody & Asset Verification
  • Solid understanding of Ciena’s products and technologies
  • Experience working out of a queue for support issues and complex service request through to completion
  • Experience in managing 24/7 operations centric for managed services
  • Professional experience with 5 years on running operations

Skills For Consultant, Depositary Operations Resume

  • Overall experience of 6+ years preferably in Fund Accounting businesses
  • Overall experience of 6+ years preferably in Transfer Agency/Transfer Agency & Fund Accounting businesses
  • Has a strong understanding of end to end processes within Transfer Agency
  • Strong understanding of the capabilities of common network infrastructure
  • Strong understanding of WLAN technologies and their common deployment methods
  • Skilled at network troubleshooting. Able to identify and collect information necessary to resolve a reported issue
  • Experience with McDonald’s Back Office, POS and in-restaurant technology solutions

Skills For Consultant, Operations Control Resume

  • McDonald’s Restaurant Management Experience
  • Desire to have experience in artificial intelligence and web analytics
  • Experience of task and project management including financial performance measurement and project controls
  • Good technical appreciation, Leadership on people management, and customer focused
  • Strong knowledge of Cisco autonomous and lightweight wireless architectures
  • Strong knowledge of configuration, show commands and debug commands associated with common Cisco equipment

Skills For Operations Deployment Consultant Resume

  • Use reference materials such as user manuals, search results, and vendor support to install products or solve problems not experienced before
  • Proven ability to manage complex projects and to drive towards completion
  • Understanding of the various aspects of insurance company organizations including; underwriting, claims, finance, actuarial, IT and account management
  • Testing of systems changes and managing change in general
  • Develop innovative solutions and exhibit innovative thinking
  • Comfortable acting as lead person in discussions with other NT offices/functions
  • Willingness to participate in training sessions and team meetings
  • Creation of a comprehensive stakeholder engagement and communication plan for training and optimization of the sales content platform

Skills For Consultant, Foreign Exchange Operations, HFS Resume

  • FINRA Securities registrations including Series 6 or 7, Series 24 or 26, Series 63
  • Proficient with 802.11a/b/g/n/ac wireless networking, encryption, authentication, design and configuration
  • Do network troubleshooting and analyze packet level data
  • Participate as a point of contact for internal and external audits
  • Review and approve other partner’s work
  • Knowledge of Microsoft Excel and Visio
  • Take complex technical problems and organize them into actionable tasks

Skills For Milewise Operations Senior Consultant Resume

  • Think and take correction action with limited direction
  • Adaptable to new environments and assignments
  • HTML (HTML 4.01, XHTML, HTML 5)
  • Substantial experience of working with government transport based clients (e.g. DfT, Highways England, Network Rail, London Underground, TfL, Transport Scotland, Office of Rail Regulation, Rail Safety and Standards Board, local authorities), or in a research establishment (including well respected universities)
  • Experience of and ability to identify new opportunities and clients and contribute positively to the diversification of Strategic Consultancy's project and client portfolio
  • Work independently and create solutions to business challenges
  • Understand and deal with complex issues and make recommendations for appropriate course of action

Skills For Operations Technical Consultant Resume

  • Cultivate relationships with operations throughout the implementation process
  • Work occasional weekends /off-hours to resolve issues
  • Identify and assess risk in business processes, migration activity and new products
  • Development of integration, deployment and optimization strategies for content management platform based on Seismic sales enablement platform
  • Creation of content quality and overall platform governance standards and enforcement to those standards
  • Financial and general business acumen

Skills For Operations Suitability Consultant Resume

  • Industry qualification an advantage
  • CCIE/CCNP certification and/or relevant WLAN certification
  • Excellent problem solving skills; ability to effectively weigh competing options and makes tough, timely decisions; works well under pressure, managing multiple priorities and tight deadlines
  • Experience in a single page application project and proven expertise on the client-side routing implementation
  • Work professionally and effectively with co-workers, clients, vendors and others with whom Sun Life does business
  • Good understanding of the relevant regulations & fiduciary responsibilities
  • Experience integrating with REST services to consume or send data based on user interactions and user interface updates
  • Experience using an MVC framework to modularize a web site into smaller reusable components

Skills For Operations Excellence Consultant Resume

  • Experience coaching new developers in the team and be a point of contact for technical doubts
  • Experience in Shell/Perl scripting
  • Strong understanding of File Transfer technologies and batch applications
  • Strong understanding of all phases of a Software Development Life Cycle
  • Keeping management informed of outcomes related to business operations and systems analysis
  • Staffing plan, budget and forecast
  • Understanding and mitigating corporate risk related to: industry/state regulations; internal/external audit recommendations and compliance directives
  • Sets up new client and borrowers within lending system ensuring inputs are handled in a timely and accurate manner
  • Review all changes to client and counterparty data on proprietary Securities Lending platform

Skills For Consultant, Audit Operations Resume

  • Prepare client accounts for payment of monthly Securities Lending earnings
  • Liaise with related central areas including Compliance and Operational Risk and local TA Managers who deliver our services to clients
  • $135 billion in banking assets
  • Engagement and action tracking
  • Compile and present monthly earnings forecast report for the division
  • Reconcile, monitor, and verify internal account balances
  • Provide coverage to a team with varied roles and expectations
  • Assist with the maintenance and testing of the Bangalore TA Business Continuity Plan, liaising with the regional business units being supported by Bangalore for ‘Transfer of Work’ continuity planning

List of Typical Responsibilities For a Consultant Operations Resume


Responsibilities For Operations Senior Consultant Resume

  • We work effectively individually and together as a team
  • Develop, test, and approve functional and technical designs via unit, integration, regression and validation testing
  • Experience with warehouse management systems and installations
  • Aligns work priorities with organizational goals, sets customer expectations on scope and deliverable schedules in a self-directed manner
  • Be in alignment with company priorities and goals; clarify connections between the business goals, routine functions and transactions
  • Experience in Databases (Oracle, DB2, SQL)
  • Acting as a trusted partner and adviser to the business ensuring consistency in the approach and aspiration level between projects

Responsibilities For Consultant, Depositary Operations Resume

  • Assist with reviewing all operational losses within the department, analyzing for trends/root causes. Recommend and implement controls, solutions and training
  • Support management by developing and overseeing strategic and directional initiatives
  • Site training and deployment of new AIMS/WMS releases. Develop documentation and deliver training on new and existing system features to hourly associates and supervisors/managers
  • Create and execute test scripts to ensure proper system function for new and existing features
  • Lead user groups to collect system enhancement ideas
  • Leadership in supply chain operations and warehouse management

Responsibilities For Consultant, Operations Control Resume

  • Works closely with biostatisticians and clinical subject matter experts to translate complex study requirements into technical and data extraction requirements
  • Analyzes and organizes complex qualitative and quantitative clinical, financial, and administration data from multiple sources, and synthesizes results into meaningful reports and usable datasets for further analysis
  • Regularly conducts research and analysis of clinical data and applies knowledge of data visualization and reporting best practices to prepare ad-hoc and re-occurring reports
  • Acts as the team’s subject matter expert on data quality and availability to support new sales and cross business unit data integration opportunities
  • Documents activities in the form of business reports, code repositories, internal white papers, and quality assurance documents
  • Engagement tools and methodologies
  • Other special projects/requests from CGA leadership as necessary

Responsibilities For Operations Deployment Consultant Resume

  • Prepares clear and well-organized audit work papers that appropriately document the work performed. Writes clear meaningful audit comments,investigation summaries, and recommendations
  • Prior Comcast experience is required
  • Generally Requires 2-5 years related expeirence
  • Support the Business Development team by
  • Act as an interface to the customers in an interdisciplinary and international environment
  • Analyze work processes, methods, systems, organizational functions and structures to

Responsibilities For Consultant, Foreign Exchange Operations, HFS Resume

  • Interpret business data (e.g. productivity, inventories) to derive management recommendations
  • Develop and implement lean manufacturing strategies and supply chain management solutions (e.g. production line balancing, material flow design, Kanban, JIT/JIS)
  • Prepare and align solutions with the internal and external project stakeholders
  • Support the implementation of new solutions and organizational structures
  • Creation of professional and high­impact documents (e.g. presentations, white papers, reports) for customers
  • Innovative tools and methodologies
  • Knowledge library of internal and external accumulated content, expertise and results

Responsibilities For Milewise Operations Senior Consultant Resume

  • Coordinate content and production for senior executive presentations and updates to Audit Committee
  • Serve as a resource for the team and company related to emerging risk themes and audit practices across the industry and profession, including being a Comcast ambassador externally facing the internal audit profession
  • Assists with the execution of one audit or advisory engagement per year and various projects on an as needed basis
  • Ensures that special audits/projects are completed as necessary
  • Collaborates to embed Operational Excellence (OE) within Business Units and Functions by building capabilities (Lean, Automation, Interaction Analytics, Document Logistics, Digital Working and Performance Metrics/Data) and delivery of continuous improvement initiatives to optimise effectiveness and efficiency of business operations

Responsibilities For Operations Technical Consultant Resume

  • Organization health scorecard
  • Awareness and Communication
  • We put the customer first
  • Each individual has an opportunity to make a difference
  • We strive to achieve superior results through high performance and execution excellence
  • We take calculated risks and exercise innovation

Responsibilities For Operations Suitability Consultant Resume

  • Lead the development of controls and measures to identify excessive operational risk and/or control problems at an early stage and ensures that immediate measures are taken to maintain quality and efficiency standards
  • Ensure proper preventative and detective controls are in place for business functions and drive recommendations to strengthen control
  • Ensure Business Continuity requirements are adhered to, with no deviation from agreed procedures and processes
  • Act as an escalation point for risk and control related matters for the entire department
  • Serve as department assistant lead for all audits and regulatory examinations. Track and monitor all audit report and regulatory examination findings to ensure all open issues are resolved and closed in a timely manner
  • Participate in, and contribute to Service Level Review meetings between multiple locations
  • Deliver innovative solutions to resolve escalated/complex situations to redefine processes

Responsibilities For Operations Excellence Consultant Resume

  • Reinforce relationships with the Guardian partner providers
  • Guide and mentor associates
  • Partner with various risk mavnagement and control groups throughout the organization
  • Broad & detailed fund knowledge with an emphasis on Custody
  • Academic background related to computer science or web development
  • 401 - Company Match Program

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