Client Consultant Resume Sample

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Jacinthe Wolff
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Work Experience


Senior Client Consultant
02/2016 - PRESENT
Dallas, TX
  • An entrepreneur. As a self-driven and intellectually curious executive, they enjoy hearing challenges from senior executives, questioning to understand the big picture, and then building a solution that involves multiple products and capabilities. Resourcefulness, flexibility and innovation are key characteristics of interest
  • An experienced and self- driven sales professional. It is important to not only achieve, but take personal accountability to exceed sales targets, looking to establish new ways of entrenching Euromonitor’s services within existing relationships. The ability to close deals by building consensus internally and externally while continuing to drive urgency via tangible next steps is vital
  • A collaborator. Working closely with the Key Account Team managing the relationship to identify opportunities, contacts and trends that can be applied to local teams
  • An ambitious sales professional. It is important to not only achieve, but take personal accountability to exceed sales targets, looking to establish new ways of firmly establishing Euromonitor’s services within existing relationships
  • A global strategist. Ability to understand and effectively converse about global and broad initiatives with the ability to designate the best short and long term partnership opportunities. Creating proactive plans to become a key influencer within client organizations
  • A collaborator. Working closely with the Key Account Team managing the HQ relationship to identify opportunities, contacts and trends that can be applied to local teams
  • An entrepreneur. As a self-driven and intellectually curious sales rep, they are resourceful, flexible and creative. Being an entrepreneur also requires the ability to locate internal resources and communicate effectively with internal teams
Client Consultant
06/2009 - 01/2016
New York, NY
  • Luxury experience / background is preferable
  • Other languages knowledge helpful
  • Experience in servicing luxury clients
  • Experience in networking and building relationships
  • Experience in dealing with local as well as multicultural clients
  • Past experience in the luxury goods sector, luxury hospitality or in dealing with high net worth individuals
  • Work ‘by appointment’ to provide a personal service and maintain close relationships with all VICs and VVICs (in-store or off-site)
  • Proactively clientele and recruit new VICs to build a client book, either in partnership with sales associates thereby assisting the growth of their VIC business, or in partnership with Store Manager and Burberry Private Clients Manager to attract new VICs through local networking
Junior Client Consultant
04/2002 - 12/2008
San Francisco, CA
  • Working experience in portfolio management and portfolio construction, risk management, quantitative/proprietary trading, and/or quantitative research specifically in a portfolio or risk management function
  • Serves as a sales consultant to existing small employer groups while discussing efficient and quality benefit strategies. Manages the daily activities for small group membership. Works with employer benefit administrators and internal staff to explain policies and procedures and to resolve operational issues
  • Serves as primary interface for brokers and broker staff providing education on features, advantages and limitations of products, eligibility and Health Alliance policies and procedures in order to promote sales and retention. Recommends and initiates new broker contract or contract terminations
  • Participates in identification or promotional material and specialty items for distribution. Performs administrative tasks, such as maintaining records and preparing reports on sales territory activity. Participates in the development of market strategies
  • Manages the external aspects of the group renewal process, including handling requests for renewal rates, obtaining product-positioning data and delivering and securing renewal rate agreements
  • Working ‘by appointment’ to provide a luxury and personal service all Elite Customers (in-store or off-site)
  • Develop and maintain client relationships to drive and deliver sales and increase client retention
  • Support and lead by example at in-store events

Education


Florida State University - Panama City Campus
1998 - 2002
Bachelor's Degree in Computer Science

Professional Skills


  • Strong networking and communications skills to uncover new opportunities, garner support for Euromonitor’s products with senior executives’ buy-in, and deepen client relationship
  • Excellent interpersonal skills, patient, discreet and able to demonstrate confidence in front of colleagues and when necessary, at events
  • Strong networking, presentation and communications skills
  • Good questioning and listening skills around needs
  • Effective conflict resolution and problem solving skills
  • Effective analytical, problem solving, presentation and spreadsheet skills
  • Proven experience in Clienteling Role in Luxury Goods Retail

How to write Client Consultant Resume

Client Consultant role is responsible for events, communications, software, retail, finance, credit, securities, training, integration, reporting.
To write great resume for client consultant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Client Consultant Resume

The section contact information is important in your client consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Client Consultant Resume

The section work experience is an essential part of your client consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client consultant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Client Consultant resume experience can include:

  • Excellent verbal/written communication skills (Fluent English language skills required)
  • Good time management skills to ensure clients requirements are met with in deadlines provided
  • Sales and client management skills and professional experience
  • Participates in projects representing Relationship Management, effectively assessing and communicating business impacts
  • Proven experience in working with affluent or institutional clients and complex financial situations
  • Language skills appropriate to the country and clients

Education on a Client Consultant Resume

Make sure to make education a priority on your client consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Client Consultant Resume

When listing skills on your client consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical client consultant skills:

  • Basic SQL skills, experience with visualization tools such as Tableau, experience building custom reports using drag and drop software tools
  • Possess superb interpersonal skills in order to effectively communicate customers, staff, and management in the store
  • Good at documenting, communicating and following through on critical issues and key decisions (good at “taking the order” and packaging the deal)
  • Proactively and effectively manage evolving customer expectations. Lead efforts to find resolution and meet customer objectives
  • Communicates Effectively Cascades information to create clarity
  • To demonstrate excellent product knowledge

List of Typical Experience For a Client Consultant Resume

1

Experience For Burberry Private Client Consultant Resume

  • Gather the necessary information to create descriptions that effectively market open positions
  • Understanding of research business specific: how the research project looks like; main stages of the project
  • Existing client book
  • Responsible for developing and keeping track of end-to-end projects with clients, agencies and modelling internal teams
  • Network and take the lead in running in-store event/clienteling activities on behalf of GM/BPC as needed
  • Establish consultative relationships with clients, recognizing their needs and providing solutions
  • Serves as primary contact within operational units to provide trouble shooting and problem solving expertise
  • Recommends improvements to existing systems and processes/procedures from the patterns observed administering cases
  • Responsible for developing global projects with local, regional or global teams depending on seniority of the project
2

Experience For Enterprise Client Consultant Resume

  • Respond to detailed client enquiries about methodologies and analytics, including the logging of issues in Salesforce
  • Consult and assist clients in optimizing their marketing mix strategies, return on investments
  • Increase account revenue by driving product usage and identifying upsell opportunities
  • Drive and deliver personal sales and KPI targets by cultivating client relationships
  • Maintain ‘Service and Standards’ at all times by adhering to all policies and ensuring delivery of the ‘Burberry Experience’ to the highest standard
  • Communicate with the client through digital, mail outs, customer correspondence and telephone calls following company standards
  • Work under pressure whilst maintaining calm demeanor
  • Proactively builds relationships with distribution management to strengthen working relationships
3

Experience For EDD Client Consultant Resume

  • Facilitates the decision making process between operations areas
  • Leads or participates in the development of new processes and procedures relating to new products, systems or delivery mechanisms
  • Utilize tools such a SalesForce to document the needs of the client, status of the case and clues for expanding the relationship further
  • Manage the portfolio of clients' renewal book, ensuring frequent client interaction to identify and mitigate retention risks
  • Work in partnership with the Store Manager and Client Engangement Manager to attract new Top Clients through consistent networking
  • Work in partnership with sales associates thereby assisting the growth of their Top Client business
  • Expert knowledge of the fashion industry including current trends and market awareness
  • Conduct Presentations to clients for results of PAS, training, contract renewal meetings, and sales meetings
  • Provide feedback from clients to Marketing, Sales and Research groups
4

Experience For Onsite Client Consultant Resume

  • After 1 year in position, Group Life Health Sales license required with GBDS and ongoing CE exposure
  • Customer & market segment orientation – conveys a commitment to providing responsive customer service and relationship engagement in support of CRM roles
  • Expertise in servicing customers and in-depth knowledge on CI methods, analysis and techniques
  • Responsible for an annual upsell target as well as assisting to secure contract renewals
  • Professional image and behavior in various settings including the client arena
  • Operational projects, including conversions and de-conversions
  • Digital Marketing (websites, mobile, tablet, etc.)
  • Arabic speaking candidates is preferable
5

Experience For Senior Client Consultant Resume

  • Meet customer needs while managing customer expectations to prevent missed deadlines
  • Provide customer training on new features and product enhancements
  • Able to work a 6 day week (including weekends)
  • Thinks and acts strategically integrates business strategy into problem-solving and business development
  • Develop forward thinking, technical implementation recommendations that align with clients' business objectives
6

Experience For Junior Client Consultant Resume

  • Support and lead by example at in-store events in order to cultivate relationships and drive sales
  • Be efficient in follow-up and all after-sales services with customers
  • Share best practices and knowledge with the Burberry Private Clients global team
  • Analyse with store management and BPC Manager the opportunities highlighted by the Client Book and the CVM reports and work with them to define an action plan based on customer KPIs (retention metrics, data capture, CVM metrics)
  • Continue to gain knowledge about other Luxury Brands on product and service and share information with the store and wider regional team
  • Ensure all Burberry processes and procedures are followed
  • Work to tight deadlines and multi-task
  • Personal presentation is in line with the brand image and company dress code as an Iconic Ambassador of the Burberry Brand
  • Work closely with local and international teams within Nielsen departments
7

Experience For Senior Burberry Private Client Consultant Resume

  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends
  • The Territory Manager works to locate, qualify, and contract with medical facilities that need healthcare staffing. They collaborate with our recruiters and schedulers to ensure their jobs are filled and maintain client relationships and satisfaction
  • Educates on administrative issues, trends, process improvements, and service capabilities
  • Surveys distribution franchise personnel to identify issues and concerns; tracks issues to identify trends and systemic issues; alerts appropriate parties and assists in the resolution of issues
  • Monitors the billing, transmission and payment processes for assigned group customers
  • Assists in analyzing issues and inquiries from customers, sales executives, brokers and other units within MetLife and resolve, respond promptly and implement solutions efficiently
  • Continue to maintain a solid base of contacts and comprehensive knowledge of industry leaders
  • Luxury experience/background preferable
8

Experience For Regional Client Consultant, POS Analytics Resume

  • Understanding the business and the client's needs, matching and preparing research proposals
  • Documents existing administrative processes and procedures
  • Communicate in-depth knowledge of policy and procedure requirements
  • Point of contact for each client/case from start to finish
  • Maintain a thorough knowledge of American Century Investments’ products and services
  • Be available for client consultations with key business partners
9

Experience For Regional Client Consultant Resume

  • Deliver a broad range of complicated information in a clear, concise and understandable manner
  • Frequent on-site client visits and interaction
  • Proactively clientele and enhance your client book
  • Execute all sales initiatives driven by the Client Event Managers
  • The Client Consultant works to locate, qualify, and contract with medical facilities that need healthcare staffing. They collaborate with our recruiters and schedulers to ensure their jobs are filled and maintain client relationships and satisfaction
  • Work in partnership with the Store Manager and Client Engagement Manager to attract new top clients through consistently networking
  • Work in partnership with sales associates thereby assisting the growth of their top clients business
  • Execute all sales initiatives driven by the Client Engagement Manager
  • Extensive travel to client sites around Southeast Asia
10

Experience For Cwm-private Client Consultant Resume

  • Manage relationships within the MSCI Real Estate client base in Canada; implement strategic plans to ensure client retention
  • Design and specify future product development needs for internal Product Development group
  • Communicates with LRS team and is liaison between LRS and Product Development to resolve escalated issues; uses judgment to notify Development when there are issues requiring their assistance and works with them through resolution
  • Proactive & problem solving abilities
  • Quality monitor and oversee the execution of the lists making sure written and oral communication always meet Burberry
  • In partnership with S&P train BPC on tools, etiquette, ways of working
  • People Management & Coaching
  • Be efficient in following-up and deliveringafter-sales services to our top customers
  • An existing client book

List of Typical Skills For a Client Consultant Resume

1

Skills For Burberry Private Client Consultant Resume

  • Excellent communication skills in French and English, both verbal and written
  • Experience in personal styling, fashion concierge or retail sales with an emphasis on Top Clients within the Luxury goods industry
  • Experience in personal styling, fashion concierge or retail sales with an emphasis on Very Important Clients within the Luxury goods industry
  • Preferably previous experience in the luxury goods sector, luxury hospitality or in dealing with high net worth individuals
  • Past experience in the luxury goods sector or luxury hospitality
  • Effectively communicates (written or oral) well-organized thoughts and information to others
  • Effectively works as a team
  • Analyzing and making recommendations around healthcare benefits Understanding or experience with underwriting and/or actuarial practices
  • Experience in media planning ,sales or marketing mix modeling
2

Skills For Enterprise Client Consultant Resume

  • Previous experience of working with elite clients, styling or personal shopping in a luxury environment
  • Proven track record of delivering sales and exceeding targets through active cleintelling
  • Provide a luxury experience, demonstrating expertise in styling and wardrobing for all occasions
  • Experience in understanding client’s needs and identifying their issues
  • Experience with men’s suiting, tailoring, and/or made to measure
  • Demonstrate an expertise in styling and wardrobing for all occasions
  • Develop great relationship with clients and strategic partners with Marketing Reaction’s tools, with strong focus on Marketing Mix
3

Skills For EDD Client Consultant Resume

  • Proven track record of defining and implementing solutions
  • Highly motivated and conscientious professional with a proven track record managing B2B client relationships to deliver incremental revenue
  • Good at positioning products and services around needs
  • Good at proposing appropriate solutions
  • Strong understanding of global real estate, financial markets and real estate debt
4

Skills For Onsite Client Consultant Resume

  • Experience in dealing with local as well as international clients
  • Maintain relationships with clients by providing both excellent customer service and technical expertise. Have “the buck stops here” attitude
  • Experience in selling to VVICs
  • Experience of translating the business issue into proposals & study designs
  • Advanced knowledge of securities industry and market including strong knowledge of I&TS Business lines and processes
  • Extensive luxury retail experience and understanding of high value clients
  • 3yrs+ of sales experience, bachelors required
5

Skills For Senior Client Consultant Resume

  • 2-3yrs of sales experience, bachelors required
  • Sales experience, bachelors required
  • Excellent product knowledge across all ranges globally
  • Good knowledge of Microsoft Office, specifically Word and Excel
  • Extensive knowledge of the securities industry and investment knowledge at least 2+ years of financial services industry experience
  • Customer service experience, preferably in call center environment
6

Skills For Junior Client Consultant Resume

  • Work with other functional teams to ensure that all clients requests / inquiries are managed appropriately; own the client experience
  • Experience with analysis
  • 5+ of relevant business experience
  • 2-3yrs of sales experience
  • Financial Services and Customer Service experience required
  • Manage multiple priorities and organizational systems
  • Demonstrate competency of desktop technology
7

Skills For Senior Burberry Private Client Consultant Resume

  • Experience in servicingluxury clients
  • Experience in dealingwith local as well as multicultural clients
  • Experience in selling to VIC profiles (Very Important Clients)
  • Experience in the Luxury market
  • Understands organizational processes, methods and systems; solid working knowledge of products, and operational parameters
  • Knowledge of employee benefits products; cursory knowledge of customer financials and group experience
8

Skills For Regional Client Consultant, POS Analytics Resume

  • Demonstrates customer / audience "empathy" and understanding
  • Manage multiple projects and due dates, prioritizing projects as necessary
  • Client accounting experience
  • Extensive TS2 experience
  • Give the highest standard of “The Burberry Experience” at all times and to act as a role model for Sales Consultants
  • Good knowledge of the local market and client service expectations
  • Demonstrate they can grow clients relationships to develop future revenue
  • Expanding our contacts beyond existing sources, developing a tailored value proposition for various areas within an organization
  • Training and educating clients on the applications and underlying models and methodologies
9

Skills For Regional Client Consultant Resume

  • Developing new sales leads through understanding client business issues and proposing relevant shopper projects
  • Training and educating clients on MSCI portfolio and risk management analytics applications and underlying models and methodologies
  • Presenting a benefit-led approach to engagement and basis for continued relationship building
  • Supporting other phone based client service areas
  • Understanding of current regulatory requirements in the financial services industry
10

Skills For Cwm-private Client Consultant Resume

  • Working ‘by appointment’ to provide a personal service and maintain close relationships with all Top Clients
  • Working ‘by appointment’ to provide a personal service and maintain close relationships with all top clients (in-store or off-site)
  • Working in a collaborative way
  • Understanding of retail KPI and sales targets
  • Understanding of the luxury customer
  • Working ‘by appointment’ to provide a luxury and personal service all VICs and VVICs (in-store or off-site)

List of Typical Responsibilities For a Client Consultant Resume

1

Responsibilities For Burberry Private Client Consultant Resume

  • Develop study design according to Client questions and writing proposals for projects
  • Through networking, events, and exceptional service expand current client “book “of high value clients across all groupings
  • Collect client financial information, analyze and evaluate a client’s financial situation to assist in identifying investment objectives
  • Understand and succinctly explain all of Euromonitor’s databases and consulting capabilities
  • Develop client relationships & generate new revenue with existing and new Clients
2

Responsibilities For Enterprise Client Consultant Resume

  • Communication with Nielsen departments (field & data processing) to provide timely results delivery of high quality
  • Development and approval of research materials with Client (timing, questionnaire, quotas, report format, etc.)
  • Receive, understand and distribute to BPCCs the Monthly Contact Lists and any customer list provided
  • Check the customer assignment process and communicate to CVM corporate key changes
  • Coach BPC team on the use of customers lists and CVM Menu
  • Champion the use of C 1to1 and drive data compliance
  • Fluency in Arabic is desirable
  • Proactively partner with Sales Associates, Store Managers and Burberry Private Clients Manager to build a client book and attract new VICs through local networking
3

Responsibilities For EDD Client Consultant Resume

  • Knowledge of your market and trends
  • Work with IT, Client Operations and Sales & Distribution Teams
  • Present business plans to assist the Head of Client Services to roll-out a consistent approach to high value client development within their store and locally
  • Iconic ambassador of the Burberry brand
  • Exceed Client expectations – under promise and over deliver
  • English language fluency – knowledge of other languages relevant to the region would be beneficial
  • To provide high level ‘join up’ of activities, initiatives and leadership for the WS client management group teams
  • Able to map, network, and penetrate a client’s organizational structure as well as understand key business processes like strategic planning, innovation funnels, and new market entry strategies
  • Work with internal functional teams to ensure that all clients’ requests / inquiries are managed appropriately
4

Responsibilities For Onsite Client Consultant Resume

  • Assist MetLife’s Account Team for IBM in the day-to-day administration of IBM’s Dental and Disability programs including: responding to client requests and leading projects, providing client with alternative solutions, identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
  • Serve as an in-house resource to IBM’s Global Benefits and Delivery Operations Team as well as the Strategy and Design Team
  • Assist MetLife’s Account Team for IBM in providing exceptional customer service via ongoing client account administration to ensure complete client satisfaction
  • Assist MetLife’s Account Team for IBM in leading initial strategy meetings, establishing specific processes and reports, creating process manuals and inputs, and ensuring accurate installation of data in MetLife systems
  • Holds advanced knowledge of MetLife’s group products, services and systems and ability to strategically analyze the interaction of these products, services and systems
  • Develop and maintain high-trust client relationships by providing POS Ax solutions that enable client’s success through thorough understanding of their business challenges
  • Build and maintain close business relationship with group of assigned FMCG clients
  • Help to answer strategic business questions shared by the client
  • Prepare and deliver top level presentations which provide high-quality insights and recommendations into clients’ strategies
5

Responsibilities For Senior Client Consultant Resume

  • Knowledge of Consultative Sales
  • Present to executive level clients
  • Configure, create, and demonstrate the technical components of the Vertafore product suite using tools and expertise in the areas of XML, system integration, web services, Javascript, databases and native Vertafore implementation tools
  • Collaborate with the team to educate and train clients on how to best technically implement and integrate with the Vertafore product suite
  • Leads efforts to resolve escations from customers and LRS team
  • Addresses escalated customer issues and escalates more complex issues as appropriate
  • Gathers customer information to solve the problem including understanding, reading, and executing basic existing scripts, and begins to develop an understanding of how to identify root causes of the issue
6

Responsibilities For Junior Client Consultant Resume

  • Communicates resolutions in their entirety to escalated customer issues internally and externally
  • Documents solutions accurately and thoroughly within internal systems
  • Develops custom reports for LRS and customers
  • Completes small scale data fixes
  • Advanced knowledge of MS office and proficient with relevant tools and technologies
  • Extensive travel to client sites within Japan
  • Communication with Client on their requests and needs in CI&Shopper studies
7

Responsibilities For Senior Burberry Private Client Consultant Resume

  • Managing relationships with the Clients: translating the business issue of the client into syndicated proposals and managing the process till delivery of results with different stakeholders in the organization
  • Communication with Clients on the constant base
  • Project administration: legal documents, manage project schedule and timely delivery to Client
  • Prepare standard and upon-request analytical reports
  • Presentation of the study results personally or via phone
  • Work on several projects at the same time and stress resistance
  • Fluent English in written and oral and literate Russian in written and oral
  • Responsible for timely add issue forecasting in Salesforce.com and ongoing adjustments to the forecast; responsible for submission of the production credit event and for monitoring Underwriting sign-off
8

Responsibilities For Regional Client Consultant, POS Analytics Resume

  • Actively supports the renewal process in collaboration with the CRM roles
  • Actively supports the CRM roles with our customer’s enrollment and consumer education needs, utilizing the tools and systems available; partners with Enrollment team as needed
  • Manages performance guarantee data gathering, reconciliation and customer reporting
  • Communicates to appropriate internal disciplines (Claims, Billing, Underwriting, Reporting, Compliance, Product Delivery) ensuring deliverables are met in a timely manner
  • Develops administration materials for customer, trains the customer on Employer View, reporting and other plan administration processes
  • Participates in preparation for and potentially attends customer / producer meetings and presentations
9

Responsibilities For Regional Client Consultant Resume

  • Takes Ownership – Takes immediate and independent action, suggests improvements, sets high standards and works hard to achieve them
  • Demonstrates effective team relationships across organizational lines. Collaborates with other members of the organization to deliver results and communicate customer needs
  • Be the primary contact with Financial Institutions (FI) and/or Corporate clients and deliver against their business strategy needs through consultation e.g. advising on market trends related to the client’s industry and market competition. Engages with the client to define solutions and propositions that
  • Achieve customers’ and TR’s profitability objectives
  • Proposed workflows and productivity assumptions have been fully tested and approved Relevant SRS/EDD and client stakeholders have provided essential approvals e.g. “approval to proceed”
  • Defines and “tests” the client screening and/or EDD processes in conjunction with Operations and Knowledge Management colleagues
  • Manages “deal qualification” working in conjunction with the relevant Regional Heads of Operations e.g. leading operational business analysis then presenting a range of scenarios and models that realize client business objectives
10

Responsibilities For Cwm-private Client Consultant Resume

  • Solid skills to manage the sales force through the sales process
  • Relationship management experience with a proven record of accomplishment in the real estate /financial services
  • Good at identifying and qualifying national account prospects, telling our story, and assisting in closing
  • Experience as a pre-sales consultant or other similar customer facing role involving enterprise software, preferably analytics related
  • Experience with sales and/or national accounts
  • Strong negotiator- firm and assertive yet diplomatic
  • Work experience in a technical, customer focused environment
  • Experience with XML, web services, SQL, and web design/HTML
  • Min. 3 years of experience in Market Research

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