Communications Supervisor Resume Sample

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Loyce Hamill
220 Reva Stream,  Houston, TX
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Work Experience


Communications Supervisor
02/2017 - PRESENT
Phoenix, AZ
  • Create and manage the internal and external communication plan for Executive Leadership in SGBG. Meet with the Executive Vice President as needed to plan and prepare key internal and external communications programs
  • Analyze data to assess communication return on investment utilizing both qualitative and quantitative methods. Select and oversee research to measure impacted user (eg: employee, customer ) awareness and recommend appropriate changes to the communication plan
  • Supervise and direct professional service agencies on communication projects
  • Draft and manage effective, targeted multi-media messages that meet change request communication plan objectives, and manage projects through completion and evaluation phases
  • Manage and lead communications planning and activities with the business and projects teams to ensure initiatives are aligned with the division’s strategic vision and project deliverables. This includes ongoing planning and interaction with the business and project staff
  • Responsive to the employee base, regularly assessing their needs and reaction to communications
  • Collaborate with senior business leaders and executive communications to incorporate consistent, cultural messages into larger overall communications plans and materials
  • Gather and track employee feedback
  • Route change and business level communications for approval
Provider Communications Supervisor
01/2013 - 10/2016
Houston, TX
  • An understanding of how to modify messaging for multi-channel delivery (print, email, digital signage, web, etc.)
  • Strong understanding of intranet and technology space
  • Multi task projects and ongoing responsibilities
  • Analytical - Can systematically gather relevant information, interpret various types of data and apply logic to solving problems and making decisions and fast turnaround times
  • Directs and organizes marketing communication activities including: target audience research, designing/executing creative cross-media tactics (e.g.: web, video, blogs, virtual events, events/campaigns), and managing the program brand
  • Supervises and directs communications specialists/analysts and/or professional services on communications projects and communication channels (eg: Business Transformation Work Center, eNewsletter, Sharepoint sites, etc)
  • Designs, executes and maintains management of multi-faceted communication initiatives spanning: Work Center and external/internal website design, campaign design, event management, print design and copy, social media (Facebook, Twitter, blogs, etc), employment branding campaigns
Assistant Signals & Communications Supervisor
05/2010 - 09/2012
San Francisco, CA
  • Ensures the communication plan is closely aligned to both the business unit's/division’s/initiative's priorities and the Bank's broader communication strategy. Ensures all written content is consistent with the Bank of the West brand
  • Satisfactory driving record in accordance with the Company’s Driving Policy
  • Experience in developing new marketing collateral and communications programs
  • Coordinate with communications agencies
  • Build communication strategies including goals, stakeholder analysis, target audience segmentation and communication tactics
  • Help establish and reinforce consistent SGBG communication guidelines
  • Collaborate and consult with Global, Business and Corporate communication teams to align key messages. Manage internal and external communication programs (Executive blogs, employee communications, video and virtual events and campaigns)

Education


Friends University
2004 - 2009
Bachelor's Degree in Communications

Professional Skills


  • Strong computer skills including data entry, ability to pass typing examination
  • Strong interpersonal skills in working with direct and cross functional teams
  • Excellent interpersonal skills to develop a cooperative work relationship with others inside and outside of the department
  • Active listening, service orientation, monitoring, decision making & communication skills
  • Provide direct supervision for team members; develop each associate’s skills according to goals and knowledge level
  • Supervision skills to plan and organize applicable services
  • Demonstrated ability to interact with, counsel and influence senior executives effectively

How to write Communications Supervisor Resume

Communications Supervisor role is responsible for design, research, presentation, communications, mac, retail, training, database, marketing, payroll.
To write great resume for communications supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Communications Supervisor Resume

The section contact information is important in your communications supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Communications Supervisor Resume

The section work experience is an essential part of your communications supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous communications supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular communications supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Communications Supervisor resume experience can include:

  • Excellent writing, communications and presentation skills required
  • Strong analytical skills (problem-solving, customer needs analysis, information analysis, content analysis, content organizational analysis, etc.)
  • Effectively uses new and emerging channels to expand the zoo's reach
  • Monitors and manages effectively as required
  • Job-related experience, including a variety of cross-functional experience
  • Effectively communicates with, and motivates employees

Education on a Communications Supervisor Resume

Make sure to make education a priority on your communications supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your communications supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Communications Supervisor Resume

When listing skills on your communications supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical communications supervisor skills:

  • Very strong writing skills and experience of drafting press releases
  • Demonstrated use of strong writing skills
  • Solid relationship-building skills across all levels of organization and with external vendors
  • Strong tactical and analytical/strategic skills, hands-on, high energy and highly proactive
  • Demonstrated oral and verbal communication skills with teammates at various management levels across the company
  • Strong computer skills and proficiency in Word, Excel, PowerPoint and Outlook

List of Typical Experience For a Communications Supervisor Resume

1

Experience For Customer Communications Supervisor Resume

  • Develops skills and talents of all personnel and ensures equal employment opportunities for all employees
  • Effectively communicates, motivates and promotes high level of moral among employees
  • Works closely with communications and marketing stakeholders to ensure that the content can support the desired customer experience
  • Work with corporate communications and brand leaders to develop effective messaging that reflects brand standards
  • Maintain strong working relationships with teammates across the enterprise
  • Experience, in a senior or lead role, in a public relations and/or communications team
  • Maintains effective and professional communications with field personnel
2

Experience For Provider Communications Supervisor Resume

  • Become a Subject Matter Expert (SME) on effective ways to reach and engage key internal and external audiences with McDonald's brand story and messages
  • Provide leadership, direction and coaching to less experienced communications representatives
  • Perform media monitoring and reporting; maintain communications analytics and dashboard; perform internal communications monitoring and reporting
  • Works in digital publishing platforms including Percolate, Marketo and web-based CMS such as Open Text
  • Work with the creative experts to help develop supporting visual content, review/edit assets and manage the content review process
3

Experience For Marketing Communications Supervisor Resume

  • Directs work assignments of field personnel on a daily basis as needed
  • Supervises the management of rest breaks for field personnel on a daily basis as needed
  • Plan, develop, execute and measure global integrated marketing communications strategies, plans, programs, campaigns and content to drive business growth and enhance reputation
  • Maintaining excellent industry knowledge of the role’s relevant areas
  • Lead and influence cross-functional teams to develop content strategies and plans that drive customer engagement across the buyer’s journey
4

Experience For West Coast Communications Supervisor Resume

  • Oversee workload and asssignments for communication business team members
  • Demonstrable ability to run projects such as campaigns and events
  • Meet deadlines, interface with senior management
  • Travel for company business, at times without advance notice
  • Respond to unexpected or emergency situations
  • Audits accuracy of the performance of staff assigned to the Pod
  • Coordinates inter-departmental efforts, committees, etc and acts as liaison with Op Site
  • Aligns communications strategy with cross functional partners and plans with other Communication departmental areas (e.g., field activation, Marketing, Internal Communication, HR, Public Affairs, government relations, digital, Sustainability)
  • Seeks opportunities to apply learned insights and analytical findings to strengthen McDonald’s brand positioning and deliver data-driven program recommendations and results
5

Experience For International Digital Communications Supervisor Resume

  • Manages media dashboard and real time trends and insights
  • Gathers, analyzes and incorporates key learnings and industry best practices into McDonald's communications and brand reputation efforts as appropriate to ensure messages and content resonates with and motivates our audiences
  • Write, edit and facilitate review processes for new content and materials (i.e. social media assets, video scripts, media statements, internal publications)
  • Ensure reliability of new and existing communications systems. Procure
  • Work with the business manager, marketing manager and acquired company to develop a basic understanding of this new product category, the value proposition and the customer base in order to effectlvely develop a marketing communications strategy
  • Work with marketing manager and the packaging function to create the visual look and labelling of the new product packaging
  • Work with business manager and marketing manager to develop new marketing collateral including website and digital assets
  • Lead the development and implementation of People communication strategies and actions designed to meet employee needs
6

Experience For MB Change Management Communications Supervisor Resume

  • Supervise or manage the work management and/or salaried employees where planning, scheduling, monitoring and reviewing work of subordinates is required. Responsible for all personnel issues and performance evaluation of subordinates
  • Serve as a conduit and central point of contact for all things communication-related
  • Manages the SSM activities of assigned shifts
  • Maintains exceptional knowledge of specified service contracts
  • Tracks calls to ensure scheduled times are met
  • Serves as a departmental resource, and deals effectively with operational difficulties within the communications center. Interacts to effectively bring resolution to departmental issues and provides adequate follow-up
  • Effectively deals with departmental conflicts and provides adequate follow-up
  • Maintains departmental records and reports as assigned
  • Manages and maintains AMR’s system status plan, and assures departmental compliance
7

Experience For Signal & Communications Supervisor Resume

  • Promotes high level of morale among department employees
  • Facilitates communications/field problem resolution
  • Troubleshoots communications center equipment, and reports failures to appropriate repair vendors and Communications Director
  • Prepares written reports and summaries as requested
  • Supports and upholds established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards
  • Maintains performance levels consistent with departmental standards
8

Experience For Global Marketing Communications Supervisor Resume

  • Maintains a calm, non-emotional and professional atmosphere in the communications center at all times
  • Maintains positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers
  • Develops, monitors and implements emergent and non-emergent triage processes
  • Monitors staff performance and triage flows for customers
  • Functions as a System Status Controller when necessary
  • Formulates improvement plans in response to customer variances within the triage processes
  • Reviews of clinical campaigns for appropriate disposition assignments
  • Coordinates Emergency Medical Dispatch training, continuing dispatch education development and remedial training by providing orientation and training to personnel, and organizing and collecting all EMD personnel related QI and CDE records
  • Conducts case evaluation of a random selection of EMD and all other calls for review and measurement of protocol compliance. Provides feedback reporting to the Communications Director and the physician advisor(s)
9

Experience For Signals & Communications Supervisor Resume

  • Reviews trade literature for pertinent information and relevant new technology to keep the call center current with the industry
  • Development, administration and implementation of Quality Assurance/Improvement projects, goals and objectives for the communications department
  • Troubleshoots communications center equipment, and reports failures to the information technology department
  • Attends scheduled department meetings and committees
  • Ensures industry-specific content is created and maintained throughout the span of an audience journey, via necessary channels and media (video, infographics, articles, social posts, etc.)
  • Authors and/or project manages the development of content related to a particular audience, product, service, or any other associated content set
  • Follows prescribed production models, content management systems, and editorial guidelines, including the incorporation of keywords for search optimization, metadata, channel repurposing practices
  • Builds the information product models component models, metadata, reuse strategies, and workflow
10

Experience For GBS Communications Supervisor Resume

  • Measures return on investment and the sales force and stakeholders’ satisfaction and usage to optimize future campaigns and to determine project success
  • Analyzes briefs and identifies target audience to determine objectives and creative recommendations
  • Presents recommendations to stakeholders and management to educate, inform, and build consensus
  • Guides production and distribution of materials to ensure quality control and timely receipt by appropriate audience
  • Manages vendor relationships for Customer Communications
  • Designs messaging and visuals for appropriate audience; specifies needs and requirements for new communication programs; identifies and addresses logistical issues with communication programs
  • Identifies root causes of problems with communication programs; designs communication programs based on organizational needs; adapts media channel and communication style to various situations or groups; recommends adjustments to communication strategies

List of Typical Skills For a Communications Supervisor Resume

1

Skills For Customer Communications Supervisor Resume

  • Monitor workload management and team metric goals effectively report finding and manage team performance
  • Exceptional written communication and presentation skills with the ability to write, edit and publish in journalistic, research oriented and marketing styles
  • Function appropriately and effectively with critical, unexpected, or stressful situations
  • Prior Customer Service experience is required preferably in a manufacturing environment
  • Experience of working on national campaigns and of working with external 3rd parties inc. basic negotiation and contracting
  • Experience supporting a Marketing functional area or Marketing based Business Unit
  • Experience and understanding of traditional and emerging strategic communications and marketing trends and technologies
  • Able to manage the day-to-day activities of a press office and experience of drafting and implementing plans
2

Skills For Provider Communications Supervisor Resume

  • The ability to manage the day-to-day activities of a press office and experience of drafting and implementing plans
  • Experience and understanding of traditional and emerging communications/public relations trends and technologies
  • Maintains excellent knowledge of company, department, and county policies, operating procedures and medical protocols
  • A good understanding of competitor brands and the wider sector agenda to enable the individual to spot opportunities for the Disney organisation
  • A good understanding of the Disney organisation so that opportunities can be spotted and the broader implications of decisions can be understood
3

Skills For Marketing Communications Supervisor Resume

  • Strong working knowledge of content optimization, SEO, keyword development, and metadata
  • Experience in a marketing related role
  • Consistently demonstrate the Six for Success: Be Trustworthy Commit to your Team Listen to Understand Serve your Customer Prepare and Plan and Drive Results
  • Experience in B2B communications
  • Experience working cross functionally in a supervisory role
  • Computer experience: word processing
  • Experience in Microsoft 365 products and Skype for Business
  • Health care facility experience
4

Skills For West Coast Communications Supervisor Resume

  • Three years continuous dispatch/communications experience in a public safety environment
  • Communications experience in Communications in corporate/agency environment
  • Extensive experience in product communications and in disease awareness programs
  • Substantial media relations experience both general media and healthcare branch media
  • Prioritize projects and multi-task on a daily basis
  • Take initiative, plan, prioritize and execute, independently, the completion of all projects in a fast-paced environment
  • Advanced media knowledge with a good network of contacts in the industry
5

Skills For International Digital Communications Supervisor Resume

  • Work with marketing manager and tech service engineer in developing tools and resources for customer education and internal sales effectiveness training
  • Ongoing oversight and development of all Quality Assurance/Improvement processes within Communications Center
  • Marketing Communications background (graphics, audio/visual)
  • Responsible for coordinating and organizing EMD and triage projects, research and distribution of all QI data by organizing, filing and retrieving data
  • Provide ongoing training and coaching to Guest Service Agents
  • Assists in monitoring and updating of Operation Site Pod operating procedures as needed
6

Skills For MB Change Management Communications Supervisor Resume

  • Monitor Customer Service to ensure calls are being answered quickly and efficiently and orders are being entered timely and accurately
  • Provide regular and timely assessment feedback and coaching for associates regarding their performance
  • Manage engineering operations as outlined in CN’s operating plan
  • Responsible for creating integrated communications plans, while partnering with key business partners
  • Monitors telephone etiquette, promptness of call receiving, and call routing
  • Oversee root-cause analysis and appropriate interventions or corrective actions to prevent recurring customer claims
  • Advance team relationships to MasterBrand Cabinets including Customer Service channel region and team responsibilities
  • Drive departmental KPI’s such as upselling, loyalty enrolments and Guest Satisfaction scores
  • Support global initiatives local landing (but not limited to franchise specific programs)
7

Skills For Signal & Communications Supervisor Resume

  • Assists with execution of brand building strategies and plans for defined focus areas
  • Works side by side with the Brand Engagement team to bring these plans to life through targeted engagement strategies
  • Provide all employee meeting and conference communication support
  • Participates in quality improvement activities; assists in maintaining compliance with all established customer service standards
  • Maintains competency and enhances professional growth and development through continuing education, conferences, and seminars
  • Attends scheduled department meetings and training sessions
  • Insure customer service levels are met through call review, customer relation meetings serving as the customer quality assurance liaison
  • Teams with the Communications Training Committee to ensure the compliance of MPDS standards and responsibilities of new employees
  • Coordinates with the NAEMD all re-certification processes including overdue or anticipated EMD certifications
8

Skills For Global Marketing Communications Supervisor Resume

  • Manages budget and financial reporting
  • Comfortable writing across various digital and social platforms
  • Bi-weekly accrual of Paid Time Off (PTO) hours - three weeks of PTO within your first year
  • Opportunity to transfer to other AMR locations nationwide
  • Assist Customer Service Representatives in resolution of situations regarding customer orders deliveries product questions and deal with plant/manufacturing issues
  • Assist in training new and existing personnel
  • Analyze interpret and respond to reports relative to business needs and make timely operational decisions
9

Skills For Signals & Communications Supervisor Resume

  • Effectively utilize computers, software, and communications systems in all aspects of the job; including administrative/office equipment to communicate, including various telephones, recording devices, radios, etc.
  • Three (3) years of experience developing advertising programs to drive brand initiatives
  • Experience in developing sales training and customer education modules
  • Public Relations, Journalism, Social Media, Integrated Marketing, or related McDonald’s experience
  • Experience in developing digital markeitng campaigns
  • Five or more years in a leadership role
  • Knowledge of Caterpillar’s business, policies, practices and procedures
  • Be certified as a National Crime Information Center Operator
  • Multi-task, use multiple phone lines and radio channels
10

Skills For GBS Communications Supervisor Resume

  • Work any shift assignment
  • Able to manage and lead people with indirect authority
  • Proven ability to develop and execute results-driven communications strategies that are aligned with business goals, with a strong sense of ownership and result-orientation
  • Demonstrated ability to set and manage priorities, resources, goals, and project initiatives
  • Establish and meet deadlines, work independently under pressure and handle multiple priorities
  • Provide information on all facilities provided within the hotel

List of Typical Responsibilities For a Communications Supervisor Resume

1

Responsibilities For Customer Communications Supervisor Resume

  • Demonstrates a broad understanding of UPS and vendor business needs and goals; reviews and recommends appropriate vendors based on business needs to internal stakeholders; provides input into the creation of vendor contracts or agreements; communicates expectations to vendors
  • Strong design and editorial skills with adherence to standards
  • Broad-based understanding of business needs, customer needs and content needs while managing all requirements
  • Coordinates program and project messaging with overall agency communications and contributes to agency-wide messaging tools and delivery
  • Keep informed of best practices and developments in the fields of digital marketing, UX and search, and public relations and communications
2

Responsibilities For Provider Communications Supervisor Resume

  • Post-Secondary education in communications, marketing, or public relations
  • Advanced knowledge of all MS Office Programs (Excel, Access, Word, PowerPoint, Outlook and SharePoint)
  • Synthesize data and draw out insights
  • Develop a variety of external content, including campaigns, press releases, media kits and thought-leader articles to promote DaVita as an industry leader among key stakeholder groups
  • Develop and execute internal communications campaigns
  • Work across the communications and marketing team to expand core content and drive coverage of events and activities, leveraging multiple distribution channels to maximize reach
3

Responsibilities For Marketing Communications Supervisor Resume

  • Coordinate and support multi-state organizations and centers across country
  • Administratively manage multiple projects, research and develop communications plans, and track and report results
  • Consult with marketers to ensure a cohesive and unified approach for customer engagement and new product introductions
  • Lead the digital communications strategy and tactics that promote lead generation for our sales organization
  • Organize and execute national tradeshows and customer events within both divisions
  • Collaborate with marketers to understand our customers’ needs, business model, journey map and other key persona criteria to influence quantifiable buying decisions through traditional and new media approaches
  • Work with business leadership, marketers, Government Markets team and Corporate Communications to develop key government and media messaging, including crisis mitigation
  • Excellent computer proficiency in Excel and PowerPoint
  • Work with Tender Management team and marketers to develop ad-hoc tender submission assets
4

Responsibilities For West Coast Communications Supervisor Resume

  • Integrate communications strategy and messages with local context to drive company’s brand in the country
  • Provides strategic advice and consultation to communications team and division and program managers in the planning, coordinating and implementing of communications strategies, outreach, media relations, audience analysis and message development
  • Identifies and supports effective messengers and spokespeople to support program and project goals
  • Oversees production of materials, such as media kits, publications, web content and social media posts
  • Ensures Oregon Zoo, Metro and Oregon Zoo Foundation are informed and supportive of communications strategies and tactics
  • Proactively demonstrates strategic thinking about communications tactics that help support strategic partnerships and relationships internally and externally to advance goals
  • Uses innovative and emerging communication tools to effectively reach diverse audiences
  • Identify, monitor and control the approach to communicate efficiently and effectively with all project stakeholders including
  • Resolve customer complaints (i.e., missed wake up calls, missed messages) by conducting thorough research of the situation to find the most effective solutions
5

Responsibilities For International Digital Communications Supervisor Resume

  • Manages relationships with consultants and other professional service providers contracted to accomplish communications initiatives
  • Develop and execute Project Communications Plans based on stakeholder information needs and requirements for all projects supported by the PgMO
  • In emergency situations answer telephones, input messages, retrieve messages and communicate content to guests as well as listen for correct extension in order to transfer call according to specifications
  • Responsible for preparing for all pre-shift
  • Assist with the resale, phone installations, and normal MAC work as well as posting charges as required. Supervise Customer Service by reviewing the reports, logs, etc. and conducting follow-up as necessary
  • Interfaces with key UPS segment stakeholder groups (i.e., small business, mid-market, UPS content teams, brand advertising, and sponsorships) to develop advertising campaigns, primarily in paid search and social channels; and provides timely results reports
  • Manages primary vendors/UPS agencies to launch paid search and paid social campaigns to actively optimize and report results to the broader UPS team
  • Translates audience data/insights into digital communications content for implementation in multiple channels (owned and paid)
6

Responsibilities For MB Change Management Communications Supervisor Resume

  • Reviews, monitors, and manages plan budgets and financial reports to ensure actual spend is within plan
  • Creates multi-channel campaigns, as assigned by Manager, to engage audiences across paid, owned, and earned digital assets, which could include ad hoc digital display or other business initiatives
  • Internal disease awareness programs
  • Work with other Franchise communications and company communications colleagues within China and across geographies to build company brand in the Healthcare sector
  • Design and execute brand PR strategic plan fully in line with global franchise brand
  • On-going and regular update and development of company materials and documents to ensure and reflect an accurate capture of product information and core messaging
  • Effectively support the company and product level events
  • Handle escalated guest requests, inquiries and complaints effectively and efficiently
  • Experience in emergency dispatch and system status control
7

Responsibilities For Signal & Communications Supervisor Resume

  • Computer literate, or equivalent computer-aided dispatch experience
  • Effective hotel room inventory control
  • Localize global news, announcement, managements' messages with regards to the Franchise and portfolios
  • Company materials and collaterals development and web portals maintenance
  • Make recommendations, upsell hotel features and related services
  • Partner cross functionally with Marketing, Project Managers, Technology and other Communication Delivery teams to ensure client commitments and satisfaction are met or exceeded
  • Commitment to DaVita values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians and/or vendors (Village Service Partners) in everyday performance and interactions
8

Responsibilities For Global Marketing Communications Supervisor Resume

  • Computer experience: database
  • Experience with CRM, ERP or other enterprise platforms
  • Proclivity to be a positive, positive part of a healthy, high-functioning team operating in a fast-paced environment
  • Self-start, think critically and solve problems creatively
  • Composure under the pressure of deadlines
  • Is a self starter
  • Proficient writer and reader
9

Responsibilities For Signals & Communications Supervisor Resume

  • Possess a cultural awareness and ability to tailor communication to culturally diverse audiences
  • Communicate complexity in a clear and concise manner
  • Lead and implement on robust General Medicines and Endocrinology franchise-level communications programs and support the BU owners as a credible sparring business partner, as well as through engaging with their key stakeholders and the media to shape the environment via effectively developing product communications strategy and programs
  • Digital outreach and modern approaches
  • Disease awareness programs
  • Speeches and presentations
  • Town Hall meetings
  • Is Well spoken
  • Develops plans that balance details and the “big picture”; adapts the level of detail required for a given audience and the purpose; completes work with thoroughness; maintains records and information in an organized manner; audits available information for inconsistencies; maintains documentation that support the completion of work and retention of details/decisions

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