Collections Supervisor Resume Sample

1 vote
Gladys Lueilwitz
58537 Blick Unions,  San Francisco, CA
+1 (555) 138 0992

Work Experience

Credit / Collections Supervisor / Manager
05/2017 - PRESENT
Phoenix, AZ
  • Collection management experience
  • Assist Manager, Customer Service and Collections and Manager, Customer Accounting in the preparation, review and verifications of all monthly departmental reports
  • Prepare and analyze reports pertaining to the company's collection activities function
  • Review employees' File Maintenance Exception Report for propriety
  • Review and approve, per established criteria, all credit investigations and process merchandise sales
  • Provide staff support and back up supervision as necessary to the CCC department
  • Review completed work of collection agencies with focus on efficiently and effectively working accounts
Collections Supervisor
11/2009 - 11/2016
New York, NY
  • Provide assistance to data processing, marketing and accounting on issues related to merchandise financing and collections
  • Prepare, review and maintain various departmental records and reports
  • Maintain personnel records including attendance, payroll and weekly schedule
  • Track and investigate variances to the collection department's operating budget and provide input to the monthly Operating Results Report
  • Recommend legal action for the collection of all past due accounts
  • Review file of un-collectibles and initiate report of same for processing to outside agencies
  • Assist conservation department in setting up the Comfort Care Account
OTC Collections Supervisor
02/2003 - 07/2009
Houston, TX
  • Act as liaison for the USF program
  • As needed, provide assistance and advise divisions on matters relating to collections
  • Recommend the hiring, discipline, discharge, transfer or promotion of personnel
  • Investigate and evaluate credit risk for approving financing and negotiating and approving payment arrangements
  • Monitor other utility and industry collection and meter reading practices and make recommendations were appropriate
  • Analyze and monitor collection activity to ensure compliance with all company policies, practices and regulations
  • Provide recommendations to Manager, Customer Service and Collections on changes or additions to company practices and procedures as they relate to collections activities
  • Interact with outside collection agencies and monitor their activities
  • Maintains and monitors department and external vendor productivity standards, activity, addresses, researches issues for prompt resolution, completion of responsibilities and requirements to insure work is current


Strayer University - Columbia
1999 - 2003
Bachelor's Degree in Accounting

Professional Skills

  • Strong negotiation skills. Strong organization skills
  • Strong follow up skills, and verbal and written communication skills
  • Excellent telephone communication skills and customer service skills
  • Strong verbal and written communication skills required. Advanced English language skills are required
  • Good organization skills and problem solving skills. Forward and process thinking
  • Fluent language skills in English; good Spanish language skills
  • Good process improvement skills or project management experience also qualifies as related work experience

How to write Collections Supervisor Resume

Collections Supervisor role is responsible for negotiation, customer, excel, microsoft, leadership, reporting, advanced, analytical, collection, credit.
To write great resume for collections supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Collections Supervisor Resume

The section contact information is important in your collections supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Collections Supervisor Resume

The section work experience is an essential part of your collections supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collections supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collections supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Collections Supervisor resume experience can include:

  • Strong analytical skills and good understanding of accounting principles, including Accounts Receivables and credit management
  • Strong leadership skills and demonstrated ability to motivate in a team environment
  • Strong computer skills, including Excel, Word, and SAP
  • Excellent supervisory skills especially in maintaining records and statistics
  • Strong Excel and typing skills
  • Experience hitting collections goals while maintaining strong customer relationships

Education on a Collections Supervisor Resume

Make sure to make education a priority on your collections supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collections supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Collections Supervisor Resume

When listing skills on your collections supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical collections supervisor skills:

  • Good interpersonal skills and experience working in a team-based environment
  • Excellent written and verbal communication skills,with good telephone demeanor
  • Demonstrated accounting and problem solving skills
  • Detail oriented, strong analytical and problem-solving skills
  • Excellent problem solving skills, self motivated, goal driven
  • Strong mathematical, technical and reporting skills

List of Typical Experience For a Collections Supervisor Resume


Experience For Credit & Collections Supervisor Resume

  • Motivate and effectively manage a team, strong leadership
  • Excellent PC skills required in both Microsoft Excel & Word
  • Prior supervisory experience managing a transactional processing team
  • Uses rigorous logic and methods to solve difficult problems with effective solutions. Makes good and timely decisions considering all impacts
  • Experience working with a strong sales force
  • Demonstrated ability to balance competing priorities in a dynamic/fast paced environment
  • Demonstrated successful collection and management leadership experience preferably in a multi-hospital environment

Experience For OTC Collections Supervisor Resume

  • Effectively utilize Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
  • Demonstrates success providing excellent customer service
  • Above average written and verbal communications skills required
  • Embraces change and coaches others to deal with change effectively
  • Overseeing, training, coaching, and monitoring their allocated team’s collector and support staff performance for effectiveness and continued improvement
  • Leads the team in establishing and accomplishing objectives as aligned with the stream priorities. Evaluates team performance and conducts regular appraisals
  • Commitment to delivering exceptional service and an outstanding experience for internal and external customers
  • Familiar with working in ERP systems, Oracle R12 experience desired but not required

Experience For SSC Collections Supervisor Resume

  • Strong understanding of collections activities and specific unit practices
  • Two to four years experience in B2B collections
  • Strong knowledge of Microsoft Office applications, Internet, e-mail and recovery tools used in call centers (eg recovery system, autodialer)
  • Propose solutions to opportunities between teams to ensure team effectiveness
  • Experience in credit/collections and customer service

Experience For Credit / Collections Supervisor Resume

  • Experience with related systems and software
  • Good knowledge of A/R processes, preferably in business to business commercial collections
  • Collections Experience and Management
  • Understanding of general credit laws and state liquor control regulations impacting credit practices
  • Working together with the Accounts Receivable Team to make Flowserve customers happy
  • Communicating via phone, email, fax, or regular mail with customers and vendors
  • Work closely with accounting team, closing month end including revenue recognition
  • Provide support to collections agents by listening to calls, reviewing performance and setting an example
  • Operational management: Schedule Adherence, Monitoring by Walking Around, Updating Reports , Supervisor Escalations, Real Time Feedback

Experience For Global Credit & Collections Supervisor Resume

  • Facilitate processes to include running reports, identifying issues and managing data entry processes
  • Oversee posting payments, cash applications, billing, credit memos, and running various reconciliation reports
  • Works closely with other corporate departments, including but not limited to Accounts Receivable, Accounting, Legal, National Service, and Human Resources
  • Analyze accounts receivable and collection data, seeking out trends and patters to identify ways to improve cash collections and reduce aging
  • Works closely with Sales and Billing teams to ensure customer aging accuracy

Experience For Credit / Collections Supervisor / Manager Resume

  • Assist in reporting and auditing of credit & collections for SOX compliance
  • Assess training needs and coordinate new hire training on department processes and procedures
  • Prepare reports by collecting and summarizing account information and trends
  • Monitor billing error reports assisting with hospital departments to resolve error
  • Leads the work of others by distributing and balancing workload
  • Review individual portfolio detail and collections actionsOversee aging performance and take corrective actions that drive cash recovery and improve aging
  • Maintain and review reports, monitoring and tracking team performance
  • Assess department and staff need for training and conducts training and meetings as appropriate
  • 50%- Monitor overall status of collection process and provide reports, including handling escalation of highly disputed or sensitive customers

Experience For Collections Supervisor / Specialist Resume

  • Assist Collectors escalation to resolving customer billing disputes
  • Oversee daily activity of billing team members
  • Assist with hiring new team members, train and continually evaluate to assure company and position goals are met
  • Prepare Weekly Reporting pack, with a focus on performance to DSO
  • Responsible of team excecution and performed Collections process (B2B) and company’s strategy according customer Commercial Segment
  • Review status of overdue accounts, following up with staff to ensure all past due accounts have been contacted and or escalated where appropriate
  • Assess conditions, processes, and procedures identifying control points, control weaknesses, and associated exposures
  • Assists Credit/Collections Manager in developing the department policies and procedures necessary to meet the company’s long-term objectives
  • Analyze data and make recommendations when reviewing recovery strategies

Experience For Accounts Receivable Collections Supervisor Resume

  • Know the laws in force (FDCPA, FCRA) as well as all other forms of legislation concerning the collection of Canadian accounts
  • To manage the day to day planning and operations of a team of members to meet program specific service level agreement
  • Act as a communication bridge between Management and team members by delivering timely and accurate updates to the team members and vice versa
  • Coach and develop members to ensure consistent exemplary performance by highly capable team members through call monitoring, weekly feedback sessions, etc
  • Work with Training and Quality on developmental opportunities and product improvement

Experience For Credit Collections Supervisor Resume

  • Work with internal departments to assist in resolving disputes on the behalf of the customer
  • Supervise the day-to-day activities of the PFS department relating to collections
  • Train Collections Specialist, Team Lead, clerk, etc. in department and in coordination with Training Coordinator
  • Monitor reporting and statistics to ensure AR trends are addressed and escalated
  • Ensure communication regarding payer regulations and departmental communications are clearly understood

Experience For Contact Center Collections Supervisor Resume

  • Interact with other teams within KCI to ensure facilitation of process and problem solving is facilitated
  • Participates in ongoing policy and process improvements
  • Identifies staffing needs and communicate those needs to the A/R Manager
  • Reviews casino credit applicant’s information to approve or deny the request depending on authorized limit and per company/property policy
  • Perform ongoing analysis on process to determine gaps and/or improvements

List of Typical Skills For a Collections Supervisor Resume


Skills For Credit & Collections Supervisor Resume

  • Demonstrate professional verbal, as well as written communication skills at all times
  • Excellent collection, reconciliation and communication skills (i.e. written and oral)
  • Develops leadership skills in others by coaching, mentoring, knowledge sharing and reinforcing best practices
  • Effectively manage dialer campaign workflow to make certain all accounts are being worked and accurately notated in the absence of a supervisor
  • Demonstrated experience leading a team of employees(Team Lead, Supervisor, SME)
  • Knowledge of financial reporting analysis, collections, and negotiation skills

Skills For OTC Collections Supervisor Resume

  • Interact effectively with others and be willing to share and receive feedback
  • Able to effectively deal with change and diverse people
  • Effectively assess and defuse potential irate scenarios and apprise management immediately
  • Work effectively with a diverse group in a work environment of rapid change
  • Further develop knowledge, skills and abilities through leadership
  • Skill in using discretion in dealing with matters and materials of a confidential nature
  • Reviews the department’s collection activity, identifying trends and assessing unit effectiveness
  • Works with management and collections staff to maximize effectiveness of process, ensuring timely collections and increasing productivity

Skills For SSC Collections Supervisor Resume

  • Demonstrates ability to understand and explain measures pertaining to specific processes including DSO
  • Experience with assisting with new client launches
  • Adapt to changing work environments, work priorities and organizational needs
  • Proven knowledge of basic accounting practices and collection activity knowledge
  • Experience with Avaya telephone systems reporting and / or Get Paid Collection software
  • Previous experience working with stakeholders across the organization
  • Proven ability to perform successfully in a fast-paced, high volume, changing office environment
  • History of proactive problem solving and proven results

Skills For Credit / Collections Supervisor Resume

  • Team building and effective leadership in a cross functional team environment
  • Demonstrated ability to prepare accurate and timely reports summarizing collection status and activities
  • Experience using NetSuite and Advance Excel
  • Establish and maintain effective working relationships at the department level
  • Demonstrate use and understanding of KPI’s
  • Five (5) years accounting experience
  • Have successful experience working for 5 years in credit or collections
  • Experience performing statistical analysis to monitor financial results
  • Experience monitoring Account Receivable trends

Skills For Global Credit & Collections Supervisor Resume

  • Experience preparing annual performance evaluations
  • ·Experience with Business Objects reporting
  • Works with management to determine collection effectiveness, metrics and track performance to bring about improvements in process
  • Build strong and lasting relationships with sales and sales operations team members
  • Establish and maintain effective and cooperative working relationships with internal customers within and outside of the department and company
  • Extensive experience in commercial collections. Preference toward manufacturing, distribution or retail
  • Act as liaison between billing and other departments to promote solid and positive work flow
  • Experience in Business Credit Reporting
  • Identify chronic issues with existing credit and collections processes and implement effective corrections

Skills For Credit / Collections Supervisor / Manager Resume

  • Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
  • Proven track record of successful team leadership
  • Execute strong judgment decisions with information on hand, and know when to escalate
  • Collections experience in a global organization
  • Five+ years of experience in credit and collections
  • Effective management of performance expectations
  • Demonstrated ability to communicate with customers and employees
  • Prioritize work, plan and manage several projects simultaneously and meet deadlines
  • Exercise good judgment and make sound business decisions

Skills For Collections Supervisor / Specialist Resume

  • Experience with implementing best practices for order entry, credit review and collection work flow
  • Provides supervision to skilled, non-exempt and exempt level employees who have responsibility for daily collections activities
  • Ongoing resolution of customer issues regarding invoicing, monthly and special lending policies
  • Analyzing, reviewing and presenting reporting data to management
  • Understanding of credit policies and practices including Red Flag rules
  • Being the Credit and Collection team SAP super user and driving system problems resolution with the IT team
  • Evaluating and planning all activities as it relates to credit and collections

Skills For Accounts Receivable Collections Supervisor Resume

  • Reporting and daily tracking of progress
  • Working in a healthcare management position with emphasis on customer service and accuracy in an ever-changing environment
  • Understanding of utility rules and regulations
  • Understanding of fair credit and collection practice requirements
  • Reporting of collection activity to senior management
  • Assisting the credit manager with the day to day management of the credit and collection team

Skills For Credit Collections Supervisor Resume

  • Reviewing and approve the customer credit analysis
  • Collecting on his/her own client portfolio
  • Working directly with the third party agencies on delinquent account balances
  • Driving Credit and Collection process improvements
  • Maintaining Credit and Collection policies and procedures

Skills For Contact Center Collections Supervisor Resume

  • Assists in the management of the Call Center including calling outbound strategy, IVR routing and enforcing workforce management strategies
  • Assist in establishing and publishing weekly, monthly and quarterly ITC metrics along with development of the requisite tracking systems
  • Proficiency with MS Word(creating and editing documents), Excel(filter, sort, formatting, formulas), and Outlook(email, calendar, tasks)
  • Manage the credit review process in establishing new customers, and monitoring credit lines and terms for existing customers
  • Manages the billing and collection processing for Health Plan, Non-Member, Visiting Member and Third Party Liability accounts
  • Provides daily coaching, training and mentoring to team
  • Administrative such as scheduling, payroll, monthly one on ones, quality performance monitoring and at times, reporting and special projects as assigned

List of Typical Responsibilities For a Collections Supervisor Resume


Responsibilities For Credit & Collections Supervisor Resume

  • Proven skills managing portfolio with results that support
  • Use excellent customer service skills, timely follow-up, and follow through when dealing with direct reports and the entire management team
  • Proven exceptional communications skills (verbal and written)
  • Proven ability to build teams team and manage people effectively
  • Strong Microsoft skills, especially Excel and Outlook
  • Excellent collection and reconciliation skills

Responsibilities For OTC Collections Supervisor Resume

  • Effectively identify and understand ever changing and complex risk environment
  • Communicate effectively to resolve billing and delinquent payment issues
  • Great communication skills with the ability to build partnerships across the business
  • Advanced computer skills (specifically MS Excel using pivot tables, v-lookups, and graphs)
  • Deep knowledge of collections practices and ability to effectively teach, develop and train team on a broad variety of topics

Responsibilities For SSC Collections Supervisor Resume

  • Present and effectively communicate to various audiences within the department
  • Prior experience in a Commercial Credit environment
  • Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
  • Providing excellent Customer Service whilst collecting open receivables
  • Experience in managing a team of 5+ members
  • Prior management in Hospital A/R billing and AR follow up
  • Experience in dealing with large retail and wholsale customers
  • Understands the business and uses information to make cost effective decisions
  • Demonstrated ability to develop and lead a team

Responsibilities For Credit / Collections Supervisor Resume

  • Research, recommend and implement new or enhanced policies, procedures and processes to improve operational effectiveness
  • Experience with federal, state and agency compliance as it relates to default management
  • Build good partnerships with with local management teams, Sales, and Operations teams
  • Credit, accounts receivable, and collections experience in LATAM
  • Experience with Microsoft Office suite like Excel, Word, and PowerPoint, and ERP systems, e.g. Oracle
  • Proven organizational ability
  • Credit experience
  • Experience with business or commercial customer portfolios
  • Work experience in Accounting, Finance, or Collections

Responsibilities For Global Credit & Collections Supervisor Resume

  • Three years of related experience, with one year in a lead or supervisory capacity, is required
  • Experience / exposure in Credit, Accounts Receivable, Collections or related area
  • SAP (or similar ERP) experience essential
  • Progressive management experience desirable
  • Three or more years’ work experience; Six months in a leadership role
  • Four years commercial collections experience (non-agency)
  • Four years supervisory or management experience with a team of direct reports

Responsibilities For Credit / Collections Supervisor / Manager Resume

  • Demonstrated sound business judgment
  • Visionary, strategic and inspirational; manages in a way that demonstrates integrity and
  • Demonstrated ability to achieve goals/goal oriented
  • Demonstrated ability to motivate, influence and develop team members
  • Experience in a Commercial Credit environment
  • Training, coaching and team member development

Responsibilities For Collections Supervisor / Specialist Resume

  • Releasing credit holds
  • Primary input to hiring, performance, and rewards decisions for a group of employees Provides guidance, coaching and training
  • Perform month-end-close accounts receivable activities with the Accounting team, which typically include running AR reports, calculating bad debt reserves,
  • Review financial terms and conditions of the contracts for deals, including software subscriptions, consulting services, and training
  • Help with planning and facilitating department meetings and team-building exercises
  • Ensure proactive and timely collection of outstanding debt and refunding of credit balances
  • Review credit and risk reports and assist in decision making, and knowing when to escalate
  • Assist in ensuring team members are performing to achieve assigned goals

Responsibilities For Accounts Receivable Collections Supervisor Resume

  • Ensures work coverage for the group, including scheduling, attendance management, and payroll
  • Provide people leadership through coaching, on the job training and performance development of the Collections team
  • Assist in developing sound, adequate credit policies to support business growth while minimizing credit risk in the region
  • Knowledge and understanding of dunning and collection processes and concepts
  • Assist in training all new credit personnel on the AS400 system, including all credit and collection policies and procedures
  • Routinely review the A/R aging portfolios by CCC making recommendations for follow up and special emphasis

Responsibilities For Credit Collections Supervisor Resume

  • Coach individual team members towards meeting and exceeding productivity goals
  • Status reports detailing all items 22+ days past due, affecting receivable status
  • Problem solving, and understanding of technology
  • Management of Accounts Receivables Credit Risk by closely monitoring customer accounts
  • Customer Relationship Management and Business Partnering with Sales, Customer Service, Operations and Finance Team Members
  • Ensure month end closing activities for Accounts Receivables are performed accurately and timely
  • Provide regular performance metrics and SLA reporting; perform root cause analysis to remediate any process delivery issues provide operational support to team

Responsibilities For Contact Center Collections Supervisor Resume

  • Communicate with the sales department on past due accounts at specified intervals, mainly with our dunning and suspension policy
  • Responsible to write and administer mid-year and year-end formal performance reviews, as well as intermittent coaching and guidance
  • Support management on implementing new processes, improvements and systems. Handle special projects and other activities as assigned
  • Work closely with internal Customer Success, Sales and Billing Operations teams to gather customer disputes and identify root causes of delinquency
  • Develop key collaborative partnership (internal/external) to drive operational excellence and ongoing relationships
  • Achievement of quality standards and metrics as well as contributing to departmental delinquency goals
  • Schedule flexibility, working evenings and weekends when required

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