Clinical Services Resume Sample

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Clementina Miller
5101 Eldon Roads,  New York, NY
+1 (555) 496 2371

Work Experience


Director of Clinical Services
09/2017 - PRESENT
Dallas, TX
  • Maintains a liaison with the residents, their families, support personnel, etc., to ensure that the residents’ needs are continually met
  • Provide direct resident care as staffing patterns demand
  • Act as a resource person and role mode for nursing staff
  • Reviews best practice models including systems development and cost effective care delivery models. Develops, implements, and evaluates standards of practice, to improve quality and service to members
  • Works in office areas as well as throughout the facility and its premises
  • Moves intermittently during working hours
  • Is subject to frequent interruptions
Clinical Services Coordinator
12/2010 - 03/2017
Dallas, TX
  • Support of the selling process through resourcing Clinical Services
  • Leads or Co-Leads the CC’s Effectiveness and Efficiency Committee
  • Oversees the CC’s involvement in clinical research programs and projects
  • Manages the Counseling Center’s electronic record system (Titanium)
  • Provides clinical supervision and evaluation of unlicensed clinical staff, provides administrative supervision and evaluation of licensed clinical staff and the CC’s psychiatric resident/fellow, and provides clinical supervision and evaluation of doctoral interns
  • Provides leadership and support to House of Mercy’s adult clinical programs accreditation and compliance initiatives/activities
  • Occasionally called upon to assess clients utilizing the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and conduct comprehensive psychosocial evaluations to analyze and synthesize the client’s status and address the client’s strengths, problems, and areas of clinical concern. When necessary provides individual and group therapy/counseling services
  • Participates in House of Mercy’s Performance Quality Improvement Process
Clinical Services Assistant
10/2003 - 06/2010
New York, NY
  • Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc., under all conditions/circumstances
  • Is subject to hostile and emotionally upset residents, family members, personnel, and visitors
  • Attends and participates in continuing educational programs
  • Is subject to injury from falls, burns from equipment, odors, etc., throughout the work day, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants
  • Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and AIDSand Hepatitis Bviruses
  • Communicates with the medical staff, nursing personnel, and other department personnel
  • Retention of the installed base through clinical and relationship excellence

Education


Ohio State University - Mansfield Campus
1998 - 2003
Master's Degree in Social Work

Professional Skills


  • Experience in case management work with families Excellent interpersonal skills, excellent oral and written communication skills
  • Team building and influence skills. Basic business management skills. Good EHR skills
  • Excellent interpersonal skills, excellent oral and written communication skills
  • Excellent customer service, presentation, and written and verbal communication skills (i.e. Microsoft Office skills)
  • Strong written and verbal communication skills with experience in presenting to physicians
  • Demonstrated strong organizational, analytical, and decision-making skills
  • Demonstrated understanding of large clinical service delivery systems and strong organizational skills and attention to detail

How to write Clinical Services Resume

Clinical Services role is responsible for interpersonal, leadership, organizational, clinical, basic, health, software, research, planning, database.
To write great resume for clinical services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Clinical Services Resume

The section contact information is important in your clinical services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Clinical Services Resume

The section work experience is an essential part of your clinical services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous clinical services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular clinical services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Clinical Services resume experience can include:

  • Relevant Work Experience: 5 years behavioral healthcare experience, 5 years managed care experience, and 3 years management experience
  • Excellent communication skills and demonstrates ability to build collaborative relationships
  • Demonstrated experience in effective and efficient assessment, treatment and discharge planning for patients
  • Excellent interpersonal, team building, and communication (written and verbal) skills
  • Experience in healthcare management including prior supervisory experience
  • Sufficient computer skills to manage projects including at least Excel, Word, and experience with project management software

Education on a Clinical Services Resume

Make sure to make education a priority on your clinical services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your clinical services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Clinical Services Resume

When listing skills on your clinical services resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical clinical services skills:

  • Prior Managed Care experience and/or a demonstrated experience in Utilization, Care, and/or Disease Management
  • Proven skills in leadership, coaching, and providing feedback
  • Effective communication including presentation, facilitating educational materials and leadership skills
  • Relevant Work Experience: 3 years of behavioral health experience, including managed care experience, in an ACD environment and/or a 24X7 call center
  • Demonstrated ability to prioritize and adapt based on changing priorities and a fast paced work environment
  • Assertive, Action-oriented and Strong communication, problem solving and escalation skills

List of Typical Experience For a Clinical Services Resume

1

Experience For Director of Clinical Services Resume

  • Prior RN or LPN clinical experience is mandatory and UR and/or management experience is highly encouraged
  • Strengthening effective referrals and linkages between facility and priority LGAs in the target drive
  • Computer skills using Microsoft Word, Excel and Outlook
  • Significant experience with an electronic records system, preferably Titanium
  • Pharmacy benefit management experience considered an asset
  • Strong knowledge of pharmacy laws and regulations
  • Experience with drugs names, drug schedules, pharmacy resources
  • Experience in case management work with families
2

Experience For Clinical Services Specialist Resume

  • Understanding of Physician workflows including visit note documentation, drug ordering (including Chemotherapy), and document sign off process
  • Understanding of general workflows, processing of the patient through the entire visit/stay process
  • Completing administrative tasks to support case management and Member/family’s connect to care
  • Provides a reduced load of intake assessments, individual counseling, group counseling, couples counseling and crisis intervention
  • Support of the Autism Services Division’s case management by monitoring and reviewing authorizations and new inquiries and referrals
3

Experience For Clinical Services Manager Resume

  • Act as a resource for other ESC teams including Drug Plan Management, Drug Database, Marketing, and Customer Services
  • Directs and guides managers, and staff with training and developing process improvement initiatives to ensure compliance with company and government standards
  • Engages in writing publications and developing proposals for new programs
  • Provides technical expertise with monitoring and evaluating programs and serves as primary decision maker for technical issues on project/program
  • Knowledge of ongoing and emerging issues in relation to HIV/AIDS care, treatment and support, as well as HIV prevention
  • Act as a liaison between the customer and many of the company’s internal departments including Translational Medicine, Marketing, Legal and IT
  • CL activities are documented appropriately in the care management system along with notes regarding the Member’s progress, ICM meetings and clinical rounds
  • Administer and review Prior Authorization requests according to service level agreement with external customers
4

Experience For Clinical Services Coordinator Resume

  • Prepare, organize, and distribute meeting materials for the Drug Evaluation Committee. Presentation of the materials is also required
  • Run and analyze drug claims for clinical programs and business projects. Support plan modeling requests as required
  • Assist with strategic initiatives and product development. This involves research, information gathering and data organization
  • Comfortable speaking with clients and other health care professionals (doctors, nurses, etc.)
  • Comprehensive understanding of the role of Managed Behavioral Care organizations in mental health and substance abuse treatment
  • Regular reports to Area Manager regarding outcome metrics
  • Oversees the strategic direction, budgetary planning, and technical process of department to ensure business objectives are met
5

Experience For Clinical Services Supervisor Resume

  • Capable of performing responsibilities of a Senior Technical Advisor both to the project team and Ministry of Health
  • Provide quality care consultation services to people affected by dementia, including appropriate documentation and database utilization
  • Work beyond normal working hours and on weekends and holidays when necessary
  • Assist in the implementation and monitoring of the goals to achieve desired results
  • Provide training and monitor the implementation of clinical policies and procedures in the facility
6

Experience For Clinical Services Assistant Resume

  • Ensure that DaVita’s training programs meet or exceed federal and/or state requirements
  • Ensure division’s compliance with all laws, regulations and practice guidelines that impact nursing practice
  • Monitors blood loss, assesses appropriate time for washing of salvaged blood, and communicates to
  • Evaluates current and potential residents and patients to determine and maintain living center’s ability to provide appropriate level of care
  • Work with field case managers and community structures to strengthening referrals and linkages for health facility and community level services
  • Serve as primary contact for clinical integration training, and handover of equipment, options and upgrades
  • Deliver on-site and off-site training to customers to optimize their proficiency and ensure that their needs are met
7

Experience For DIR Clinical Services Resume

  • Assess and document user competency, award continuing education credits, and complete required documentation
  • Ensure that a system is developed to provide continuity of care and communication with patients as related to patient discharge needs
  • Ensure that all staff members, to include unit therapist(s), maintain compliance with the and nbs p
  • Interact in a positive manner and to communicate well with patients, families, co-workers, and other hospital employees. n bsp n bsp 3. Ability to provide direction, support, and supervision
  • Assists the CC Director in providing leadership and managerial oversight of the clinical functions of the CC, including all assessment, counseling and crisis intervention services
  • As a member of the Executive Committee, serves as a consultant to clinical staff regarding challenging clinical cases and a resource for clinical staff regarding issues such as state law, confidentiality, and the reporting of abuse
  • Provides daytime and afterhours (as backup to ProtoCall) on-call shifts, in rotation with the rest of the clinical staff
8

Experience For Clinical Services Director Resume

  • Assist clinical pharmacists in the day-to-day management of clinical formularies and programs
  • Retrieve and organize new Notice of Compliance information from Health Canada
  • Assist drug plan management specialists with formulary updates
  • Microsoft Word, Excel, Access, Outlook and PowerPoint
  • Knowledge of other computer systems considered an asset
  • Familiarity with the current Diagnostic Service Manual and the ability to evaluate the appropriateness of a diagnosis based on information gathered from mental health providers
  • Familiar with PEPFAR/USAID funded programs, expectations standards and priories
  • Lead technical teams, set realistic priorities, and plan for the successful implementation of activities
  • Knowledge of the levels of care and resources available for the treatment of mental health and substance abuse disorders
9

Experience For SPV Clinical Services Resume

  • Point person for escalating complex patient placement cases to local/regional leadership and assure stakeholders are updated on continuum resources, after hours processes, strategic partners, etc
  • Document cases for case reviews and co-lead Care Without Delay educational sessions
  • Coordinate patient cases between PCCs, MDs, ED staff, and SNF HUB
  • Work with Continuum Administrator and MD leaders to build/sustain relationships with vendor partners
  • Leads the operational and tactical activities for one or more programs
  • Develops and implements processes and procedures to achieve strategic technical goals of multiple programs
  • Identifies and consults with executive management on recommendations to make better business decisions
  • Knowledge and experience in multiple technical areas or advanced knowledge in one or more technical areas related to HIV/AIDS, reproduction health, family planning, public health, and/or social science research health programs in developing countries
10

Experience For MGR Clinical Services Resume

  • Sensitivity to cultural diversity and understanding of the political and ethical issues in assigned areas, e.g. reproductive health, family planning, HIV infection
  • Travel domestically at least 50% of the time
  • Establish goals for the Clinical Services department that are consistent with the goals and mission of the Hospital
  • Conduct Inter-Disciplinary Team meetings and manage all members of the team, including the scheduling, productivity monitoring, mentoring, one-on-one meetings, pay practices, timekeeping, and expense reports
  • Oversee the Registered Nurse Case Manager’s development of the plan of care and direction of patient care activities
  • Ensure that the team orders the correct equipment, supplies, and medications and that the program is billed appropriately

List of Typical Skills For a Clinical Services Resume

1

Skills For Director of Clinical Services Resume

  • Demonstrates leadership abilities, critical thinking skills, ability to manage budget, and ability to establish professional relationships
  • Proven leadership skills in managing a business to contribute to organizational revenue growth
  • Strong supervisory, management and leadership skills, with knowledge of long-term care, geriatrics and chronic illness
  • Strong communication skills, both written and oral. Ability to drive and motivate teams
  • Team player, excellent interpersonal skills, works independently with direction
  • Demonstrated experience in assisting the development and monitoring of clinical programming for acute, forensic, intermediate and geriatric services
  • Demonstrated experience providing oversight and monitoring for hospital treatment planning that meets the specific needs of each patient
2

Skills For Clinical Services Specialist Resume

  • Proven experience in developing and sustaining internal and external client relationships with healthcare professionals, (DONs, administrators, MDs, RNs, etc)
  • Strategic planning, communication, and listening skills
  • Proven experience in developing and sustaining internal and external client relationships with healthcare professionals, (DON's, administrators, MDs, RNs, etc)
  • Demonstrated experience in providing consultations regarding patient and family treatment
  • Demonstrated experience in establishing and monitoring program specific goals and objectives in collaboration with the treatment teams
3

Skills For Clinical Services Manager Resume

  • Experience working as a manager or director in an academic health care setting. Clinic or practice management experience in areas to be directed
  • Demonstrated ability to provide training and coaching to new and less experienced Care Managers in all care management activities
  • Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
  • Demonstrated knowledge and extensive experience in working with TJC and CMS accreditation requirements
  • Demonstrated experience providing supervision to clinical areas (i.e. Rehabilitation, Social Work and Psychology)
4

Skills For Clinical Services Coordinator Resume

  • Demonstrated experience with clinical and administrative practice issues and providing resolutions to these issues
  • Demonstrated experience in the development of staffing patterns appropriate to delivery of care for areas such as Rehab, Social Work and Psychology
  • Effectively communicates and aligns infusion practice protocols with supervising physician(s)
  • 65 wpm typing skills
  • Prior experience providing clinical supervision to staff clinicians and/or clinical trainees
  • The ability to communicate effectively (written & verbal) with employees and patients
  • Two years of medical office experience including registration/scheduling and patient service experience
  • Actively participate in local/regional NP, Physician and Geriatric associations with goal of developing clinical and leadership skills
5

Skills For Clinical Services Supervisor Resume

  • Effectively respond to crisis situations
  • Superb communication skills, ability to speak persuasively, very self directed, and able to function autonomously
  • Familiarity with SCO benefits and prior experience in managing the care of these members in the nursing facility
  • Effectively manager and supervise numerous employees
  • Prior long term NP experience
6

Skills For Clinical Services Assistant Resume

  • Experience: Two years of professional work experience as a counselor, Mental Health treatment professional, social worker, or therapist
  • Demonstrated process improvement results in healthcare clinics. Effective communications with healthcare providers, clinic management and clinical staff
  • Demonstrated knowledge of psychiatric and behavioral interventions with special skill in the application of treatment modalities to adult inpatients
  • Demonstrated knowledge and experience in how to operationalize the trauma informed care model for all programs
  • Maintaining effective relationships with physicians, nurses and other clinical staff, payors, patients and their families
  • Three to 5 years related leadership experience with focus on managing and / or developing a clinical team, preferably in geriatric care setting
  • Related leadership experience with focus on managing and developing a clinical team, preferably in geriatric care setting
  • Considerable experience in designing and implementing HIV/AIDS care and support projects in developing countries
  • Experience in assessing and intervening with severe or potentially life-threatening psychological conditions
7

Skills For DIR Clinical Services Resume

  • Nursing experience working with the Geriatric population
  • Effective early intervention, de-escalation used in managing aggressive patients, in implementing seclusion and physical restraint
  • Productively manage calendar and email, delegating meetings appropriately and screening messages for highest priority
  • Five years of experience using Microsoft Word, Excel and PowerPoint as well as Outlook for maintaining calendars and contacts
  • Four (4) years of management experience in respiratory care, in a multi-faceted health care system,multi-service provider setting or academic setting required
  • One year administrative experience working in a medical setting
8

Skills For Clinical Services Director Resume

  • Documented experience in training staff in observation and recording of patient data; and methods to educate patients on medication
  • Experience working with the Geriatric population
  • Previous experience working in a Supervisory role
  • Three years experience providing therapy services, preferably with emotionally and/or behaviorally disturbed adolescents
  • Three years experience providing clinical supervision
9

Skills For SPV Clinical Services Resume

  • Five years clinical and supervisory experience with adolescent populations in both residential and acute care setting required
  • Two (2) years of professional experience in a mental health treatment setting as a clinical behavioral health provider
  • Experience working with patients with chronic diseases like chronic pain
  • Experience working with Refugees and Immigrants
  • Experience with working with diverse ethnic and/or low socioeconomic backgrounds
  • Experience working in a diverse environment such as cultural and ethnic, disability, LGBTQ environments
  • Excellent ability to retrieve, communicates and present information both verbally and in writing
  • OR a combination of at least three years of relevant work,education, training or experience
10

Skills For MGR Clinical Services Resume

  • Healthcare experience including some years in a leadership role
  • Managed care/insurance experience including some years in a leadership role
  • Plan and work independently Public speaking experience
  • Experience working with client type data base systems
  • Experience working with vulnerable populations/people with dementia
  • Position is considering all levels of experience

List of Typical Responsibilities For a Clinical Services Resume

1

Responsibilities For Director of Clinical Services Resume

  • Communicate AFG’s health and wellbeing strategy, vision, and point-of-view internally and externally (clients, vendors, media). Engage in and lead strategic health management discussions with clients
  • Relevant Work Experience:3 years applied clinical experience; 1-3 years supervisory experience
  • Strong leadership and analytical skills with a high sense of urgency
  • Relevant Work Experience: 3 years applied clinical experience; 1-3 years supervisory experience
  • Prior end-user experience with Electronic Medical Records
  • Relevant Work Experience: At least three years of progressive experience in customer service or healthcare required
  • Establishes collaborative relationships and communicates effectively both verbally and by phone with all Conifer Call Center team members and hospitals
  • Ensuring the quality of prior authorization products for business users by testing use cases, and doing functional regression testing
2

Responsibilities For Clinical Services Specialist Resume

  • Demonstrates problem solving and decision making capability
  • Is responsible for financial, including budget development, clinical and patient experience outcomes for Annandale and Cokato clinics
  • Reviews / monitors / approves payroll and mileage. Reviews patient care expenditures prior to the Executive Director’s approval
  • Licensures:Current, valid and unrestricted license in New Jersey (RN, Ph.D., LCSW, LPC, etc.)
  • Licensures: Current, valid and unrestricted license in NewYork (RN, Ph.D., LCSW/LMSW, MHC, LPC, etc.)
3

Responsibilities For Clinical Services Manager Resume

  • Licensures: Current, valid and unrestricted license in New York (RN, Ph.D., LCSW/LMSW, MHC, LPC, etc.)
  • Demonstrates flexibility and a positive personal attitude
  • Customer Service experience; ensure appropriate interactions with customers
  • Managed care experience required
  • Work closely with claims, IT, appeals other departments, in ensuring the effectiveness of clinical management and successful systemic operations
  • Maintains effective operation of the Clinical Operations Department; Enhances and develops clinical delivery systems
  • Experience with clinical and scientific information and literature evaluation is required
  • Manager is responsible for NPs and RNs and skilled nursing facilities
  • Works closely with clinical departments to ensure effectives of clinical management and successful systemic operations
4

Responsibilities For Clinical Services Coordinator Resume

  • Monitoring of the above with measurement and costing of outcomes, assuming the supervisory responsibility as the Team Leader for clinical decision-making
  • Developing, contributing to the development, and executing, formal test plans to ensure the delivery of quality software
  • Working with community providers, partners, and consumer/advocates on creating plans for successful treatment integration, engagement and outcomes
  • Willing to travel up to about 70% of the time
  • Telecommuting role with required Statewide travel to facilities
  • Plans and carries Clinical Services department needs including: fiscal budget yearly, department infrastructure, short and long range planning and budgeting
5

Responsibilities For Clinical Services Supervisor Resume

  • Conducts education as needed including producing training material for customers and sales staff
  • Assists in scheduling and payroll time reporting issues for their team of clinical support specialists
  • Responsible for directing Clinical Services teams to conduct field based post market clinical studies involving any new BD PAS products
  • Creates and oversees staff recruiting and hiring
  • Assists in preparing an annual budget and operating the department within defined limitations; reports and exhibits variances
  • Flexibility in scheduling and ability to travel up to 75% of the time depending on business needs - mainly day travel with limited overnights
  • Communicate and collaborate across business teams while being uncompromising in clinical care
  • Comprehensive behavioural assessments, including the identification of appropriate service models for clients with offending behaviour and complex needs
6

Responsibilities For Clinical Services Assistant Resume

  • Oversee Patient Pathways (dialysis discharge planning offering) product development and management
  • Commitment to one’s own ongoing development of multicultural competence as a psychologist
  • Plan, coordinate, monitor and direct day-to-day clinic operations related to nursing, laboratory, radiology and other medical areas as delegated
  • Provide clinical guidance and assist with care management and problem solving
  • Provides quality assurance in reviewing for appropriate diagnosis, intervention and treatment
7

Responsibilities For DIR Clinical Services Resume

  • Identify and establish internal and external partnerships that can promote Health Management’s strategic direction and product development
  • As a member of the senior management team the Director of Clinical Services (DCS) ensures the development, implementation, and evaluation of the clinical programs are consistent with facility’s goals and objectives
  • Understanding of Government regulatory requirements, IE. PQRS, Meaningful Use, Oncology Medical home etc, and the impact of these programs on the workflow process, as well as requirements needed to achieve completion of this programs
  • Knowledge of and ability to demonstrate skills related to management, planning and budgeting. Knowledge of local, state, and federal regulations pertaining to facility functions
  • Knowledge of accreditation standard and compliance requirements
  • Assist in the development, review, revision, and roll out of clinical policies and procedures and/or education materials
  • Participate with the Regional Director and Facility Administrator in identification and development of facility specific education and outcome goals
  • Benchmark facility out comes, identify, and share best practices
8

Responsibilities For Clinical Services Director Resume

  • Coordinate the review and investigation of sentinel adverse occurrences and participate in the plan of correction and follow-up as requested
  • Assist facility CQI team members to maximize resources and strengths within their region to solve quality improvement challenges
  • Ensure quality management programs are in place and function in the facility
  • Participate in the QA/CQI meetings quarterly to ensure areas for improvement are addressed and appropriate action plan is formulated per policy and procedures
  • Perform facility audits as indicated per audit policy and provide support in developing a plan of correction. Work with the Facility Administrator and Regional Director to ensure implementation and resolution of deficiencies
  • Attends the weekly “at risk” meeting and reviews modifications to residents’ and patient’s plan of care
  • Facilitate the efficient cART drive, ensuring quantitative, qualitative and retentive deliverables are achieved
  • Provide timely submission of all reports and data collection request to corporate support teams
9

Responsibilities For SPV Clinical Services Resume

  • Participate as a member of the Division’s Operations Management Team in development of strategic direction for division and ensure
  • Other information necessary to maintain teammates’ knowledge of department
  • Ensures needs and services of the patient are met as identified in the patient’s initial assessment and subsequent assessments
  • Supervises nursing care and ensure the nursing needs of the patient are met as identified in the patient’s initial assessment, comprehensive assessment and updated assessments
  • Provides coordinator of patient care and ensures continuous assessment of each patient’s and family’s needs and implementation of the IDG plan of care
  • Maintains regular and ongoing communication with the living center’s Medical Director to identify educational needs for staff and provide quality care and services to meet the needs of residents
10

Responsibilities For MGR Clinical Services Resume

  • Support the coordination, implementation of LGA scale up and daily monitoring of the operational teams to achieve on the 90:90:90 assigned targets in the priority LGAs
  • Saturate assigned wards in LGAs with HIV service interventions through household coverage and population access
  • Conduct same day evaluation and enrollment of all patients who test HIV positive
  • Ensure same day ART initiation for eligible pregnant women and general populations
  • Ensure timely daily ART/PMTCT updates are provided to the state cART coordinating team including success stories, reports, logistics supply, commodities and community daily service summaries
  • Responsible for completing and updating monthly case manager tracking forms, call evaluation forms and monthly reports
  • Performs counseling with clinical support specialists as required
  • Support Adaptive Biotechnologies’ field Sales team
  • Execute prescribed clinical applications processes

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