Patient Services Resume Sample

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Hester Lind
1560 Roscoe Via,  Chicago, IL
+1 (555) 486 8746

Work Experience


Patient Services Intermediate
10/2017 - PRESENT
San Francisco, CA
  • Provide ongoing persistency and compliance support by making regular calls to patient/families and work with case managers on monthly initiatives to create an interaction with the patient population for specific reasons
  • Locate and coordinate infusion sites for patients as required
  • Trouble shoot and resolve ongoing reimbursement issues (insurance changes, PA’s, etc)
  • Answer patient and medical office inquiries and resolve customer problems
  • Travel to sales meetings and medical offices as necessary
  • Understanding of Compliance standards required
  • Staff scheduling systems
  • Payroll and timekeeping systems
Patient Services Coord
04/2011 - 09/2017
Dallas, TX
  • Greets patients as they arrive to the clinic
  • Checks patients in and completes the intake process to include insurance verification and updating demographic information
  • Performs electronic chart pre-load process
  • Scanning documents to the patient electronic chart
  • Collects / post co-pays and other monies due from the patient at the time of service (for current and past-due balances)
  • Answers phone calls and takes necessary action (eCW message, overhead triage page, etc.)
  • Performs daily opening and closing procedures; rolls the telephones, generates morning close-out (as needed)
  • Scheduling: creates, modifies, cancels patient appointments
MBA Intern, CF Patient Services
08/2006 - 02/2011
Dallas, TX
  • Educational and human resources data tracking systems
  • Other systems that support the Nurse Manager
  • Shire Greece to be a recognized and trusted interlocutor with the Greek government and public agencies
  • Energetic individual, motivated with a positive and professional attitude
  • Provide patients with pagers when the unit it full
  • Communication with patients, families, and multidisciplinary teams
  • Manage, monitor, and facilitate complete of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution’s standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow
  • Clearly &accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule &the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment or other services using a clear &understandable voice
  • Manage, monitor, &facilitate completion of the patient scheduling process to ensure optimal efficiency in the clinic operations &resources while maintaining the institution’s standards of customer service &quality patient care. Responsible for monitoring &expediting clinic flow

Education


Spalding University
2000 - 2005
School's Degree in Social Work

Professional Skills


  • Sound analytical and problem solving skills; strong listening skills
  • Customer service oriented individual with demonstrated, effective verbal and written communication skills, active listening, and problem solving skills
  • Strong typing skills, and experience with scheduling systems required
  • Good communicator able to demonstrate strong networking skills
  • Excellent computer skills in many applications in addition to experience in a medical office / outpatient practice
  • Demonstrated excellent customer service skills with the public
  • Demonstrated excellent verbal, written and information technology skills

How to write Patient Services Resume

Patient Services role is responsible for customer, computer, telephone, interpersonal, organizational, technology, medical, electronic, basic, patient.
To write great resume for patient services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Patient Services Resume

The section contact information is important in your patient services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Patient Services Resume

The section work experience is an essential part of your patient services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Patient Services resume experience can include:

  • Excellent interpersonal skills to develop, enhance, and maintain effective work relationships
  • Work both independently and within a team environment. Excellent and effective interpersonal and communication skills
  • Excellent interpersonal communication skills and ability to work well within a team setting
  • Demonstrate active listening, written, verbal and inforamtion technology skills
  • Demonstrated ability to work effectively and courteously with various groups of patients, staff, and providers
  • Exhibit strong leadership skills, possess a professional and positive image when interacting with patients, faculty and staff

Education on a Patient Services Resume

Make sure to make education a priority on your patient services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Patient Services Resume

When listing skills on your patient services resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical patient services skills:

  • Excellent interpersonal and communication skills. Ability to express ideas effectively, both orally and in writing
  • Demonstrated team spirit, initiative and interpersonal skills to effectively interact with team members, medical staff, patients and families
  • Exceptional verbal, interpersonal and organizational skills, ability to set goals, organize/prioritize tasks effectively and efficiently
  • Communicates effectively and pleasantly; decisive decision-making skills
  • Work effectively with a multidisciplinary team, proficient computer and keyboarding skills
  • Excellent verbal, written, interpersonal, and organizational skills with a strong customer focus

List of Typical Experience For a Patient Services Resume

1

Experience For Patient Services Coord Resume

  • Good organizational skills and ability to set priorities and solve problems
  • Demonstrated active listening, verbal, written and information technology skills
  • Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including: management, clinicians and staff
  • Demonstrates proactive problem solving skills and takes the initiative to identify and follow through on problems
  • Demonstrated active listening , written, verbal and information technolgy skills
2

Experience For Patient Services Rep Resume

  • Maintains a positive work environment and structure that supports self-directed teams and optimized the experience, skills, knowledge, and capability of team
  • Demonstrate active listening, written, verbal, and information technology skills
  • Demonstrated ability to work effectively and professionally with diverse groups of patients, staff, radiologists and providers
  • Effectively mentor and lead staff, some supervisory experience
  • Excellent written, verbal and telephone communication skills required
  • Outstanding organizational skills and ability to multi-task
3

Experience For Patient Services Intermediate Resume

  • Prior experience performing complex scheduling and familiarity with obtaining medical records or professional medical billing
  • Exceptional computer skills (including word processing, database, electronic email, internet, spreadsheets and specific Hospital scheduling systems)
  • Triages and manages telephone calls, utilizing courteous customer service skills
  • Exceptional interpersonal skills and ability to work well within a team seating
  • Triages and manages incoming telephone calls, utilizing courteous customer service skills
4

Experience For Hss-patient Services Supervisor Resume

  • Computer skills necessary to use appropriate modules of EPIC, electronic medical record modules, and transition to PATCOM, as required
  • Communicates appropriately and effectively with patients
  • Interact effectively with staff, physicians, other billing team members and patients
  • Experience in a medical/health or a call center service setting; or equivalent administrative experience is necessary
  • Experience facilitating and coordinating a patient's contunuum of care, as well as, identifying and recommeding appropriate resources available
  • Experience facilitating and coordinating a patient’s continuum of care, as well as, identifying and recommending appropriate resources available
  • Provides coaching and mentoring to team members on an ongoing basis to improve operational effectiveness and quality
  • Experience and proficiency in utilizing computer including standard business computing programs and EMR
5

Experience For Director, Patient Services Resume

  • Experience in a clinical setting and/or working in patient programs/administration
  • Working experience in communicating with insurance companies
  • Previous experience in University software system desired, including M-Pathways, Onestaff/ANSOS, M-Learning and Wolverine Access
  • Previous experience with counseling and running groups
  • Experience working within a largre, complex health care setting
  • Previous scheduling experience using ORMIS or OPTIME
6

Experience For Patient Services Supervisor Resume

  • Two to three years of clerical experience working with a large and complex outpatient setting
  • Resolve inquiries in a professional manner leaving the caller with a positive customer service experience and a positive image of MBSI and CEPA
  • Work experience demonstrating customer service required
  • Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ) required for accurate and timely billing
  • Experience working in a healthcare environment with patient care responsibilities
  • Clerical experience in a healthcare setting
7

Experience For Patient Services Senior Resume

  • Previous experience in a clerical setting is required
  • Experience with financial counseling for medical patients
  • Updates the Surgical Schedulers on the progress of the prior authorizations and adds notes regarding the request in EPIC and Outlook
  • Assures all equipment is in good working order and if not takes active steps to make sure equipment is repaired or replaced
  • Prioritize patient placement from multiple in-coming locations i.e. home, clinic, outside hospital transfers, PACU, and emergency department from all hospitals
  • Regular check-ins with patients and families to ensure they are having the best experience possible
  • Prioritize and adjust as needed during urgent situations
  • Demonstrates proficiency in use of Picture Archiving and Communication System (PACS)
8

Experience For Supervisor, Patient Services Resume

  • Patient services program budget management and oversight including validation of vendor invoices
  • Experience in a Licensed Homecare setting
  • Experience in a Home Care role / setting
  • Managerial/supervisory experience in a CHHA, LTHHCP, or other home care setting
  • Experience working in a Microsoft Windows environment with Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
  • At least two years of experience in a hospital or clinical setting
  • Experience working within a large, complex health care system
  • Previous experience working in Oncology
9

Experience For Director of Patient Services Resume

  • Previous experience as a Nurse Educator, preferably supporting an AbbVie product
  • Previous management experience, preferably managing Nurse Educators
  • Administrative experience in healthcare setting
  • Experience with UNOS and the pre-transplant screening process
  • Clerical experience in a health care setting
  • Procedure scheduling experience
  • Assists peers in prioritizing multiple demands and function
10

Experience For Coord, Patient Services Resume

  • Previous surgery scheduling experience is desired
  • Previous experience with obtaining insurance authorizations is desired
  • Financial counseling experience for healthcare patients is also desired
  • Experience with MiChart EpicCare and Cadence Scheduling Software (Cadence)
  • Experience in obtaining authorizations for procedures is desirable

List of Typical Skills For a Patient Services Resume

1

Skills For Patient Services Coord Resume

  • Experience managing multiple call queues effectively balancing resources to achieve desired service levels
  • Experience gained within the pharmaceutical industry within Marketing, Digital experience, product launch experience
  • Exhibit expert computer skills, including the ability to demonstrate proficient use of Microsoft Word, Excel, PowerPoint, and Outlook
  • Demonstrates active listening, written, verbal and technology skills
  • Demonstrated active listening, as well as, written, verbal and information technology skills
  • Demonstrated ability to deal effectively and courteously with a diverse group of customers
  • Deonstrated excellent customer service skills with the public
2

Skills For Patient Services Rep Resume

  • Excellent computer skills (especially in Epic, Skype for Business and Interaction Client)
  • Excellent customer service and communication skills with the ability to work with third party insurance carriers on a regular basis
  • Demonstrated ability to effectively build positive internal and external relationships
  • Strong written, verbal and non-verbal communication skills
  • Excellent written, verbal and telephone communication skills required. Scheduled Hours 40 hours per week, M-F 7am-3:30pm
  • IT skills- good use of MS office (in particular word, excel, powerpoint),
3

Skills For Patient Services Intermediate Resume

  • Fluent in German and strong English language skills
  • Excellent communication skills and the capability to work in a team environment
  • Excellent written, verbal and telephone communication skills required. Scheduled Hours 8 hours per week
  • Solid personal computer skills; familiarity with Windows-based and other software applications
  • Excellent written, verbal and telephone communication skills required. Scheduled Hours 40 hours per week, M-F 8 hour day shifts
  • Possess excellent people skills and able to work within a group
  • Excellent written, verbal and telephone communication skills required. Scheduled Hours 4.9 hours per week
  • Excellent written, verbal and telephone communication skills required. Scheduled Hours 16 hours per week
  • Strong daily operational problem-solving skills
4

Skills For Hss-patient Services Supervisor Resume

  • Effective analytical skills, ability to make decisions in collaboration with the Director of Health and Wellness
  • Demonstrates competent computer skills and knowledge of office applications
  • Strong communication, interpersonal and analytical skills to resolve complex issues
  • Excellent organizational skills. Knowledgeable in laboratory activities
  • Handle customer service complaints from patients or nursing with a positive attitude, effectively resolving any issues and involving management as necessary
  • Experience in a drug reimbursement setting and/or working in patient programs, preference given to those with experience in multiple sclerosis
  • Experience in a Patient Care setting; 3+ years o Administrative and/or Supervisory experience in a Home Care organization or equivalent environment
  • Experience in a health care setting, or 3-4 years of relevant work experience
5

Skills For Director, Patient Services Resume

  • Exercise good judgment and work both independently and as a member of our team; proven. ability to be responsible for fulfilling requests
  • Two years general office experience or experience working in an office or customer service position in a healthcare/services environment
  • Prior experience performing complex schedulilng
  • Proficient in general computer skills, including Microsoft Office
  • Deomonstrated active listening, written, verbal and information technology skills
  • Possesses and uses telephone communication skills including
  • Uses listening skills to ensure the quality level of each call
  • Demonstrated active listening and information technology skill
  • Prior experience with complex scheduling
6

Skills For Patient Services Supervisor Resume

  • Basic personal computer skills and comfort with Microsoft Windows® operating system, Imagecast and Flowcast
  • Answers and manages complex telephone calls, utilizing courteous customer service skills
  • Strong licensed home care experience
  • Knowledge of computer skills necessary to use appropriate modules of Cadence and Epic electronic medical record modules
  • Demonstrated computerized keyboard experience
  • Exceptional interpersonal skills and the ability to work well within a team
  • Proven ability to prioritize, meet deadlines and produce detailed and accurate work
7

Skills For Patient Services Senior Resume

  • Demonstrated ability to exercise good judgment and work successfully within a team and also independently
  • Healthcare experience strongly recommended
  • Exemplary interpersonal, communication and customer service skills
  • Exceptional interpersonal and customer service skills in person and over the phone required
  • Navigate between systems and learn new information technology skills
  • Experience in a medical/health or a call center services setting; or equivalent administrative experience is necessary
8

Skills For Supervisor, Patient Services Resume

  • Effectively mentor and lead staff
  • Learn quickly and effectively deploy new processes and procedures
  • Experience obtaining prior authorizations for complex medical therapies
  • Effectively supervise and motivate others
  • Work effectively and independently under pressure with minimal direction
  • Hands-on with PC skills (MS office),
  • To set yourself apart from the pack, exemplify your determination to be a flexible, self-motivated team member who is able to multitask effectively
  • Experience or equivalent experience
9

Skills For Director of Patient Services Resume

  • Proven experience multitasking
  • Interact effectively with staff, physicians, other team members and patients
  • Past record of demonstrated excellent attendance
  • Prior Physician office experience required
  • Excellent interpersonal, written and verbal skill
10

Skills For Coord, Patient Services Resume

  • Prior phlebotomy experience with children and infants
  • Prior experience with direct customer service delivery and oversight
  • Having 3-5+ years experience in the pharmaceutical industry
  • Experience facilitating and coordinating a patient’s continuum of care, as well as identifying and recommending appropriate resources available
  • Experience managing and developing training programs
  • Experience facilitating a patients continuum of care, as well as, identifying and recommending appropriate resources available

List of Typical Responsibilities For a Patient Services Resume

1

Responsibilities For Patient Services Coord Resume

  • Manages high volume of patient appointment check-ins, utilizing superb customer service skills
  • Triage and manage complex telephone calls utilizing courteous customer service skills
  • Responsible for identifying and obtaining prior authorizations from health plans
  • Demonstrates accountability for the proper use of patients’ protected health information
  • Maximizes experience to manage department schedules and vacation to improve department’s operational efficiency and resource/coverage needs across pods
  • Experience in patient organizations
  • Experience in EXCEL, Microsoft WORD
  • Work with insurance companies to fill out prior authorizations
2

Responsibilities For Patient Services Rep Resume

  • Registration and verification of patients prior to appointments
  • Organize daily work based on priorities of the day
  • Demonstrated proficiency with MiChart/Epic, Outlook
  • Demonstrated ability to interact successfully with patients and their families, physicians and support staff both inside and outside of the institution
  • Demonstrated ability to handle multiple tasks at the same time
  • Coordinates prior authorizations for prescriptions, visits, equipment evaluations and infusions
  • Coordinated care appointments and exams with pediatric specialties in order to provide patient with excellent multi-disciplinary care
  • In conjunction with the Surgical Schedulers (PSCIIIs), works to gather prior authorizations for bariatric surgeries
3

Responsibilities For Patient Services Intermediate Resume

  • Submits full and accurate prior authorization information for all bariatric procedures performed by the MGH Weight Center surgeons either online or viz fax
  • Arranges for interpreter services as needed prior to patient appointment
  • Retrieves medical records prior to patient office hours. Is knowledgeable in the use of IDX to obtain above information as needed
  • Work closely with clinical staff and coordinators to ensure delivery of excellent patient care
  • Closing – ends call on positive note
  • Utilizing EPIC Work Queues, schedules patients on the referral list for in person or online orientation
  • Using different database, registry and flow sheets for the Pre-Heart Transplant program
4

Responsibilities For Hss-patient Services Supervisor Resume

  • Knowledge of and ability to use methods, tools and documentation for evaluating, selecting, and certifying suppliers and partners
  • Ensure all new patients are in the tracking system during first call. Keep the tracking system up to date and follow protocols designed for this program
  • Performs the daily management of visit encounter form processing, reconciliation, and ensures the completeness of all forms utilizing basic ICD-9 coding
  • Provides customer service to patients by facilitating business processes including appointment scheduling and check-out
  • Schedules patient office appointments using EPIC while managing scheduling for a busy Speech-Language Pathology practice
5

Responsibilities For Director, Patient Services Resume

  • Provides patients with appropriate documentation for imaging exams, including but not limited to the Falls Questionnaire, Patient Screening Form
  • Maintains cleanliness of desk/general waiting area to include tidiness of magazines and is responsible for the stocking/ordering of department office supplies
  • Responsible for resolving errors in work queues related to registration fields including demographics, insurance, etc. through verification
  • Enter daily monitoring charges into hospital billing system and verify accuracy
  • Arrange new patient appointments by developing relationships with referring physicians’ offices
  • Responsible for arranging and coordinating the ancillary support services for participant visits
6

Responsibilities For Patient Services Supervisor Resume

  • Assist in training and orienting new staff, to front desk procedures and best practices
  • Coordinates the indexing and scanning of medical documentation
  • Coordinates the scheduling of laboratory testing and obtains results
  • Maintains calendar, including scheduling of meetings and appointments
  • Work closely with physicians, clerical and billing staff on charge capture processes to understand and proactively identify and resolve billing issues
  • Assist in developing new process and procedures within the clinic. Provide input with on-going improvement plans
  • Responds to patient billing or financial inquiries, directing to appropriate departments, as
  • Schedule new and return visits determining the sequence and coordinating times
7

Responsibilities For Patient Services Senior Resume

  • Establishes and maintains databases for storage of records, patient lists, mailing lists, etc. according to physician’s needs
  • Provides in service training and on boarding for new clerical staff as needed
  • Provide scheduling training with clinics/units
  • Responsible for smooth flow of patients and information at receptionist desk, including obtaining appropriate signatures, releases, and authorizations
  • Ensures that patients needing Medicare certifications and re-certifications are correctly identified and forwarded to the appropriate physician for handling
  • Ensures patient/customer satisfaction by analyzing patient/customer complaints, concerns and suggestions and providing
  • Ensures patient/customer satisfaction by analyzing patient/customer complaints, concerns and suggestions and providing appropriate follow-through
8

Responsibilities For Supervisor, Patient Services Resume

  • Contributes to staffing forecasts, capital, and operating budget needs
  • Assist with retrieving patient forms during the check-in process
  • Has complete knowledge and understanding of confirmation programs and data entry
  • Creative listening – establishes callers needs correctly
  • Attends meetings as scheduled to stay abreast of changes and upcoming events
  • Responsible for keeping current with the changes and events
  • Develop new branded and disease state patient marketing material and tools to support CF products
9

Responsibilities For Director of Patient Services Resume

  • Leads the teams in achieving performance targets
  • Meet as needed with medical team to review patients being processed for their first visit
  • Schedules initial, follow-up, and chemotherapy patients utilizing Cadence
  • Coordinates and maintains providers’ master clinical schedules using Cadence
  • Obtains intake information from patient and referring physician’s offices
  • Makes confirmation calls to patient’s with upcoming appointments
  • Handles incoming calls and schedules patient's appointments in an efficient and timely manner
10

Responsibilities For Coord, Patient Services Resume

  • Responsible for ensuring smooth patient flow within the reception area
  • Resolve patient inquires complaints or concerns regarding their accounts or interactions with clinic staff
  • Review and manage the clinics’ budget analysis and aging analysis report. Make appropriate corrections as necessary
  • Communicate with Patient Management on status of operations for scheduling patient appointments
  • Coordnate provider clinic schedules, patient and procedural scheduling for all patients referred to the Transcather Aortic Valve Replacement (TAVR) Program
  • Provide cross-coverage for other practice staff members for absences and vacations as well as during variations in workflow
  • Perform all other related tasks facilitating patient flow and quality patient care
  • Obtains Worker’s Compensation authorizations for ancillary testing

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