Client Relations Resume Sample
Samara Lynch
51238 Beier Isle,
Dallas,
TX
+1 (555) 924 8677
Work Experience
Director, Client Relations
01/2017
-
PRESENT
Los Angeles, CA
- Experience managing a client focused team
- Professional experience in a supply chain role for a distribution division
- Deep experience with digital media processes
- Working with systems that support a digital supply chain and studio workflows
- Prior experience with system requirements definition and system implementation
- Prior experience leading cross functional internal and external to meet business objectives
- Related background and an interest in film and television
- Identify potential needs or process improvements that might enhance the client experience and improve overall team performance
- Acts as backup when Manager is unavailable
Client Relations Coordinator
07/2010
-
12/2016
Dallas, TX
- This job requires that key relationship be built with a wide range of internal CIBC employees, teams and departments, at the Executive and Administrative Support levels to ensure operational efficiencies, to resolve issues, to obtain data for presentations
- Key relationships with client contacts to address queries, to resolve problems and to provide or obtain information as required
- Expert technical skills in Word, Excel and PowerPoint is critical
- Strong administrative experience and organizational skills, ensuring competing demands and deadlines are met
- Works seamlessly with all levels of staff and management
- Work well within a team as well as independently and possess strong initiative and self-managing skills
- Exceptional interpersonal, communication skills (oral and written)
- Experience in the financial services and/or investment industry in a customer service role is an asset
Administrative Assistant, Client Relations
07/2003
-
06/2010
Phoenix, AZ
- Ensures Service Level Agreement standards and tasks given by Manager are completed on time
- Works on problems of moderate scope in which analysis of situation or data requires review of identifiable factors
- Typically exercises judgment within defined procedures and policies to determine appropriate action
- Provide front line assistance to the Customer by identifying and researching issues to assist with resolution
- Maintain and distribute weekly meeting agendas
- Moderate regularly scheduled conference calls with Operations Management and clients to notate deliverables, set up side calls that result from meetings, and update the internal logs for tracking purposes
- Coordinate and assist with implementation of new clients and/or services for existing clients, including transition of services
- Assist in preparation of Project Change Requests and all other contractual agreements
- Assist with Corporate Compliance items such as client questionnaires and audits
Education
University of Phoenix - Fox Valley Learning Center
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Strong written and verbal communication skills, strong interpersonal and influencing skills
- Excellent communication skills responding to customer service enquiries quickly and effectively
- Proven time management and organizational skills, and the ability to handle multiple priorities at a time while working under tight deadlines
- Strong verbal, written and interpersonal skills along with the ability to effectively interact with a diverse group of administration, faculty and students
- Proven ability to lead; strong client relationship management skills
- Analytical thinker with proven problem solving skills; using normal diplomacy and tact in interactions
- Demonstrated experience in establishing strong working relationships and conflict resolution in a high-pressure environment
How to write Client Relations Resume
Client Relations role is responsible for analytical, interpersonal, presentation, clients, organizational, customer, negotiation, leadership, software, business.
To write great resume for client relations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Relations Resume
The section contact information is important in your client relations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Relations Resume
The section work experience is an essential part of your client relations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client relations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client relations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Relations resume experience can include:
- Strong verbal and written communication skills, with the ability to interface effectively with all levels
- Previous management experience; demonstrated experience in leading teams of professionals, staff development, coaching and performance assessments
- Strong interpersonal skills working collaboratively with finance, operations and NOV Corporate teams
- Strong negotiation & problem solving skills
- Excellent written communication skills to educate audience and clarify decisions to people with varying levels of knowledge
- Strong organizational and oral and written presentation skills, able to establish credibility and rapport with internal and external clients
Education on a Client Relations Resume
Make sure to make education a priority on your client relations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client relations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Relations Resume
When listing skills on your client relations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client relations skills:
- Strong competencies in these areas for leadership and management: interpersonal skills, delegation, team building, conflict resolution and decision making
- Strong consulting, negotiation, problem solving, and interpersonal skills
- Strong organizational skills with proactive approach to managing workload
- Provides others with reliable information and uses good listening skills
- Possess strong leadership and coaching skills, ability to influence widely
- Excellent management skills, including the ability to inspire staff members
List of Typical Experience For a Client Relations Resume
1
Experience For Client Relations Coordinator Resume
- Experience with overall client advocacy, skill with maintaining the highest level of contact with clients to assure a strong, positive relationship exists
- Keen attention to detail, strong follow-up skills and analytical and problem solving abilities
- Experience managing a portfolio of clients and has a proven track record of retaining and growing business
- Extensive experience presenting in pitches, RFP’s, etc. with proven winning track record
- Experience in client-facing roles, establishing strong relationships with clients/customers at all levels
- Proficiency in PC skills-Word, Excel, PowerPoint, etc
- Building strong relationship with the Sales leaders & reps, establishing reoccurring meetings, creating key renewal strategy and rules of engagement
- Managing the assessment of hardship requests and outcomes. Escalating high priority/risk cases as required
2
Experience For Director, Client Relations Resume
- Proactively build our understanding of the assigned clients organizational structure and investment priorities
- Be an integral part of a growing business within a well-respected company that offers proven products in the insurance industry
- Cross-functional work experience in marketing, sales, operations or finance
- Direct Marketing of consumer goods
- Previous experience overseeing project deliverables
- Client or vendor interaction experience in a managed health care setting
- Experience within or partnering with an HCM organization
3
Experience For Client Relations Account Executive Resume
- Experience working in the Trustee company would be an advantage
- Product, service or process management, preferably including previous experience in Group Benefits
- Work with multiple objectives, conflicting priorities and complex issues
- Experience overseeing the production cycle of print publications
- Experience guiding vendor-client relationships
- Experience working in a creative environment
- Computer Literate (working knowledge in all MS applications with strong proficiency in Excel & PowerPoint)
- Proactively develop strong partnerships with clients to maximize retention and loyalty and to ensure compelling client testimonials and endorsements
4
Experience For Client Relations Consultant Resume
- Proven ability to interpret the clients concerns and needs, assesses requirements and participates in identifying solutions to nonstandard requests
- Work experience in Law Firm researching legal matters
- Manages multiple priorities based on deadlines in a fast paced and challenging environment
- Experience in professional setting
- Maintain the highest level of contact with clients to assure a strong, positive relationship exists
5
Experience For Client Relations Account Manager Resume
- Possess 2+ years' experience in a senior client relations/project administrator role or equivalent
- Ideally 5 years’ experience in Financial Services Industry (credit provider an advantage)
- Strong technical abilities and understanding of AWD and TA2000,
- Develops functional plans, including business, operational, and financial priorities that contribute to business unit strategy
- Demonstrated ability to manage a team and produce results
- Analyzes workflow and assignments to ensure efficient and cost effective operations
- Excellent organization, attention to detail, and follow-up
- Be self-motivated and able to work in a strong team
6
Experience For Client Relations Representative Resume
- Develop strategy on client deliverables and client experience using knowledge of tax code and industry expertise
- Work well in a fast paced, high performance environment through diligent prioritization and organization
- Formulating, organizing, coordinating and monitoring inter-connected projects, and related cross-project activities; technical and service delivery
- Assessing importance and sensitivity of issues and exercising judgment in determining an appropriate course of action
- Understanding of Juvenile Justice System, Child Welfare System, Reclaim Ohio, OhioCare and other potential funding sources for referring agencies
- Understanding of and comfort using basic investment management terminology
- Contributing to and executing department strategy for complaint management and prevention
- Attending production planning meetings
- Providing any reporting back to client
7
Experience For Client Relations Administrator Resume
- Defining and refining procedures and continual process improvements as the business continues to grow and the client mix changes over time
- Profiling and monitoring guest lists
- Vetting SRP APAC trial registrations, ensuring they are contacted by SRP within 24 hours
- Researching new potential clients ad generating leads
- Preparing and following up contracts to ensure they are signed on time
- Providing updated usage reporting to the Head of Business Development on all account activity
- Preparing/presenting quotes and proposals to clients
8
Experience For Administrative Assistant, Client Relations Resume
- Marketing to carriers
- Responsible for developing and offering business building ideas to enable our client base to become more efficient in the way they do business with Invesco
- Delivers professional presentations to key customers, including hosting on-boarding meetings, quarterly business reviews, and other meetings as needed
- Assist referral sources in understanding and utilizing these funding structures for placement in Abraxas programs
- Answer telephones, providing caller with general information, transcribing messages, and when necessary directing callers to appropriate staff or voice mail
- P&L ownership working with budgets and establishing/reporting clients’ success metrics
9
Experience For Client Relations Supervisor Resume
- Review and discuss relevant information with our clients’ senior team members on an ongoing basis using appropriate reporting mechanisms
- Leads a team of Relationship Managers in the Northeast U.S. responsible for retaining and expanding existing defined contribution plan relationships
- Energized about representing services that support and enhance the education and financial well-being of hard-working employees and their families
- Accuracy and efficiency in completing tasks while multitasking
- Creative and communicative in generating new ideas and resolving daily issues
- Decision making and critical thinking – knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems
- Manage IFC Films relationship with clients and internal stakeholders, including promotion, awareness and selling in films to Key Accounts
- Liaise with trustee and administrator pertaining to initial set up of new pension schemes and changes to existing schemes
- Liaise with TA and relevant Invesco parties pertaining to initial set up of new institutional mandates and changes to existing mandates
10
Experience For Manager, Client Relations Resume
- Assist CD Manager, Partners & Ambassadors with the scheduling of events, full execution and organizing of events
- Assist Program Manager with all accounts payable needs related to event financing and invoicing
- Support institutional sales in setting strategy and developing a detailed business plan for each client accounts assigned
- Support Diligence Services Writers with Request for Proposal packaging and distribution as well as updating records in Qvidian
- On-boarding and training all new clients that come on board that utilize ProxyEdge, ProxyDisclosure and Trust clients
List of Typical Skills For a Client Relations Resume
1
Skills For Client Relations Coordinator Resume
- Excellent written and verbal communication skills and listening skills
- Strong organizational, verbal and written communication skills and analytical skills
- Demonstrates excellent oral and communication skills
- Excellent interpersonal and communication skills (verbal and written) including proficiency in grammar, punctuation, spelling and formatting
- Experience in Financial or Data Analysis and Reporting and/or 2+ years of demonstrated experience with Access Databases and/or Excel
- Strong attention to detail with outstanding time management skills and the ability to multi-task
- Strong communications skills (verbal and written) in English, and French
- Excellent communication abilities and client relationship skills
2
Skills For Director, Client Relations Resume
- Great influencer with demonstrated negotiation skills
- Excellent leadership, teamwork and collaborative skills
- Strong presentation skills – ability to meet with industry partners and represent Manulife externally
- Demonstrated analytical skills and business acumen
- Excellent communications skills including the ability to communicate cross-sector
- Team-oriented with excellent interpersonal, verbal and written communication skills
- Excellent communication skills, both written and in person
3
Skills For Client Relations Account Executive Resume
- Manage day-to-day client interaction. Strong project management skills with a keen desire for continual improvement
- A self-starter who possess strong organizational, verbal and written communication skills
- Strong analytical skills: ability to gather data, interpret results, reformulate as needed
- Strong analytical skills: ability to gather data and solve for the future
- Prioritize effectively, multitask, and manage time appropriately with keen attention to detail
- Superior communicator orally and in writing with demonstrated experience presenting to all levels
- Prior working experience in the financial services industry, preferably in client servicing
4
Skills For Client Relations Consultant Resume
- Critical thinking and reasoning skills required
- Experience in media sales, marketing or advertising with proven success
- Demonstrated history of establishing good working relationship with clients
- Keen attention to detail with outstanding time management and multi-tasking skills
- Superior verbal and written communication skills, demonstrating the ability to engage credibly with the top decision-makers in major healthcare enterprises
- Demonstrated ability to excel in a highly matrixed environment and the ability to manage multiple competing priorities
- Effectively schedule conference calls, meetings, and travel time for multiple executives in varying regions and time zones throughout the United States
- Intermediate PC skills, typing, and Microsoft Office proficiency required
5
Skills For Client Relations Account Manager Resume
- Book distribution experience (sales or client management) or related publishing experience
- Able to demonstrate initiative and flexibility to adapt to changing priorities
- Computer competency and basic typing skills
- Prior experience in customer success or equivalent history of increasing customer satisfaction, adoption and retention
- Client facing experience with proven ability to interact at all levels of an organization
- Proficiency in PC skills and using application software such as Windows, Outlook, Excel, Word, PowerPoint, etc..
- Engage effectively with business unit leadership, sales leadership, and search consultants to fully leverage all potential business opportunities
- Knowledge and experience with employee experience and change management programs
6
Skills For Client Relations Representative Resume
- Has exceptional computer navigation skills
- Experience in Human Capital Management, or equivalent HR experience
- Professional presentation skills, to collaborate with internal and external groups
- Prior banking or financial services industry related experience is required
- Experience as a Sales Manager in media industry with proven track record of success
7
Skills For Client Relations Administrator Resume
- Proven experience client relationship management
- Fluent in English (written and verbal) language skills. Additional languages (French/German/Italian/Spanish) are an advantage
- Use professional presentation skills to collaborate with internal and external groups
- Business related work experience in customer service or industry related position or equivalent experience
- Communicate effectively with client to identify needs and gaps at project and account level
- Effectively maintains client relationships and achieves high client happiness results
- Leverage professional presentation skills to collaborate with internal and external groups
8
Skills For Administrative Assistant, Client Relations Resume
- Self‐motivated and exceptional analytical skills
- Business related work experience in customer service or industry related position/equivalent experience
- Experience in a client/customer service position or equivalent experience
- Prioritizing, coordinating and processing client payments as Class Action cases pay out while ensuring accuracy and end-to-end oversight
- Organizing workflow using independent judgment to assess and establish priority items
- Outstanding organizational competencies with strong attention-to-detail
- Ensuring timely and effective delivery of services and assigned projects
- Overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods
9
Skills For Client Relations Supervisor Resume
- Work closely with the AMC’s Fund Heads and Chief Operating Officer in implementing effective fund investor liaison and reporting
- Prior knowledge estimating jobs and resolving billing issues
- Strong knowledge of MS Office applications to create/update documents and spreadsheets containing formulas and formatting
- Demonstrated proficiency with geography, reading maps, and adjusting schedules, meetings, and travel times to accommodate United States time zones
- Previous extensive experience in a similar or store management role servicing high-net worth and demanding clientele
- Insurance claims experience, including loss management and reporting
- Experience in marketing, sales or customer service in a health care setting required
- Experience in providing customer service and managing customer relationships
10
Skills For Manager, Client Relations Resume
- Experience in marketing, book publishing, book industry, account support, client administration, data management, or related field
- Substantial experience in supporting trading applications
- Experience managing and driving results with a geographically dispersed, remote team
- Good understanding of Global Trading solutions
- Sound experience in structuring and managing projects
- Knowledge Credit card processing and general accounting knowledge required. Capacity to research, analyze and prioritize problems, in a fast pace environment
- A valid driver’s license and driving record that meets company standards
- Demonstrated competency with Microsoft Office Suite products in a Windows © environment including, but not limited to, Outlook, Excel and Word
- Experience working with large health plans
List of Typical Responsibilities For a Client Relations Resume
1
Responsibilities For Client Relations Coordinator Resume
- Understand Oaktree’s products and operational structure to be able to draft responses to investor inquiries where appropriate (i.e., information is available through self-service mechanisms)
- Effective written and oral communication skills; strong customer service abilities
- Excellent interpersonal sand customer service skills with the ability to develop strategic business relationships
- Excellent interpersonal skills and ability to work with various colleagues and clients
- Organized with strong attention to detail and time management skills
- Demonstrate top-notch project management skills
- Excellent time management, follow-up, and verbal and written communication skills
- Fresh graduates with internship experience and strong communication skill are welcome to apply
2
Responsibilities For Director, Client Relations Resume
- Be well-organized and efficient with excellent time management skills to meet target and deadlines with minimal supervision
- Good negotiation skills to assist delivery of new sales and renewals
- Strong familiarity or experience managing client relationships
- Proactively respond to systematic and market events and effectively communicate events internally and externally
- Experience in a client service and/or sales related role or equivalent experience
- Prior management/project management experience required
- Experience in a client relations role or equivalent experience
- Relevant work experience with at least 3 years’ experience in an industry-related staff management optimal
- Hands-on PC skills in Chinese input, Power Point and Excel
3
Responsibilities For Client Relations Account Executive Resume
- Able to demonstrate strong customer service ethic
- Effective time management and ability to priorities is essential
- Provide operational feedback to National Accounts in a manner that allows them to effectively communicate with the client
- Establishing good rapport and relationships with our clients through pro-active and prompt communication
- Working with sales advisor to provide necessary information to demonstrate options to clients
4
Responsibilities For Client Relations Consultant Resume
- Experience in higher education, particularly working with continuing education or non-credit programs
- Project Management and scheduling experience
- Sales experience and quantifiable growth of revenue through Direct Marketing programs and other channels
- Vendor management experience inclusive of contract negotiation and full oversight of executing to contractual terms
- Experience using ERP systems such as SyteLine , JDE, and Sage
- Ideally 2 years’ experience in complaint handling or similar role
- Experience leading a team of people
- Experience working with Financial Ombudsman Service or other EDR scheme (an advantage)
- Proven proficiency in maintaining clients, high client happiness results, and overall client advocacy
5
Responsibilities For Client Relations Account Manager Resume
- Experience in participating in moderate to large scale projects
- Strong problem-solving abilities. Ability to identify issues and problems within administrative processes activities, and other relevant areas
- Experience with issue resolution and/or tracking software, such as BMCRemedy, JIRA, or other similar service management software
- Develops a rapport and maintains a liaison with all Loan Care clients to keep informed of client’s issues, concerns and priorities
- Small project management/account management experience required
- Ensure effective communication with Private Label Services (PLS) clients, customers and vendors regarding processes and escalated issues
6
Responsibilities For Client Relations Representative Resume
- Solid working knowledge of the pharmaceutical industry, specifically the clinical trial process
- Some experience in the HealthCare field helpful but not necessary
- Work as a collaborative team member, and to cooperate with others to achieve a common goal
- 2+years account management, marketing or employee benefit experience
- Proven ability to handle complex projects and thrive in a dynamic, deadline-driven environment
7
Responsibilities For Client Relations Administrator Resume
- Strong attention to detail and ability to provide detailed analysis of client data
- Proven project execution track record
- Maintain excellent relationship with consultants
- Monitor the effectiveness of systems, policies and procedures and makes appropriate recommendations to ensure daily operations are efficient
- Possess 2+ years' experience in a senior client relations/project management role or equivalent
- Previous leadership experience highly favorable
8
Responsibilities For Administrative Assistant, Client Relations Resume
- Uses experience to support the development needs of fellow associates
- Demonstrates a willingness and aptitude to act on behalf of management when necessary
- Relevant client service experience
- Work in ethical, professional manner with strong client focus
- Proven proficiency in maintaining client operations support, high client satisfaction, and overall client advocacy
- Very detail oriented, ability to multi-task, prioritize and follow through on tasks to meet deadlines
9
Responsibilities For Client Relations Supervisor Resume
- Knowledge, education, and experience
- Institutional financial services or comparable high-quality analytical experience required
- One or more years customer service experience required
- Develop strong relationships with internal and external clients
- Relevant work experience in an industry-related position
- Relevant experience in MPF and ORSO industry
- Self-starter with a proven ability to take initiative and make decisions; and
- Research Cejka Search experience across divisions as appropriate or directed
10
Responsibilities For Manager, Client Relations Resume
- Knowledge and experience with IT systems and technology tools that enable a mobile and collaborative workforce
- MCR, PMP, Real Estate related program or 10+ years experience
- Identifying additional opportunities to provide more products, services or other resources to customer and referring to managing director/relationship manager
- Understanding of standard financial reporting
- Maintaining comprehensive knowledge of new products/services and changes to existing products/services
- Interfacing with clients to determine present and future needs and discussing progress toward solutions
- Planning of and presenting at Quarterly reviews with the client
- Communicating with lenders to ensure they receive appropriate billing information and proof of insurance
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