Client Delivery Resume Sample

4.6
16 votes

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Jamarcus Boehm
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Work Experience


Manager, IT & Client Delivery
06/2016 - PRESENT
Dallas, TX
  • In client-facing, strategic or operational consulting role
  • Using Excel and Google Suite
  • As primary client-facing project owner
  • Leading cross-functional projects
  • Experience interfacing with geographically distributed and culturally diverse work-group; as well as strong collaboration and analytical skills
  • Maintains strong professionalism and quality customer service during high pressure situations
  • Set up departmental and CitiService/Implementation/EB Support Members’ goals, ensuring they reflect current corporate goals and global requirements
  • Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head
  • Knowledge of direct selling and experience working in the technology industry
Client Delivery & Operations
02/2010 - 01/2016
Philadelphia, PA
  • Strong communication and negotiation skills, as well as solid presentation skills
  • Has intense client focus, and prioritizes time accordingly
  • Prepare Customers’ communication and reference letters, audit report, social capital confirmation letters, account opening confirmation letters
  • Ensure client delivery directors are working closely with local service line leaders and have a thorough understanding of daily activity in order to proactively manage client’s expectations and meet strategic objectives in all key revenue cycle performance metrics
  • Function as peer and trusted advisor to client executives, with respect to client’s own performance, industry revenue cycle trends, and new revenue cycle technologies. Advise the client designee regarding any planning, budgeting and implementation of all Revenue Cycle activities
  • Provides direction to Directors, Client Delivery to ensure Client’s strategic objectives are met along with all key Revenue Cycle performance Metrics (SLAs and OSLs)
  • Ensure seamless delivery of Conifer’s solutions and services to attain revenue goals; monitor and ensure projects meet process metrics and client satisfaction
  • Collaborate with the clients throughout the implementation process to ensure the client’s implementation experience matches the Northern Trust client experience expectation
  • Implement solutions that are consistent with Highmark’s strategic direction
CCB Client Delivery Representative
11/2006 - 11/2009
Houston, TX
  • Adhere to AMN Healthcare’s missionstatement, core values, company policies and customer service standards
  • Raise concerns timely to leadership regarding mismatch on required project team member’s competencies
  • Allocate work load to fully utilize every program team member’s talent
  • Direct Reports-Client Directors, Business Analyst
  • Indirect Reports-Sr. Directors and Directors of local functions (A/R, CRI, PS)
  • Building strong working relationships with internal and external stakeholders in order to deliver timely, high quality solutions
  • Coordinate and manage client-requested jobs from initiation stage to completion, and meeting all KPI’s and deadlines set throughout this process

Education


Kennesaw State University
2000 - 2005
Bachelor's Degree in Related Field

Professional Skills


  • Strong execution and multi-tasking skills. Strong English written and verbal skills required
  • Highly developed organisational skills, time management skills, with strong attention to detail
  • Superior consulting, leadership, management, interpersonal and mentoring skills
  • Proactively identify new ways for GA to contribute to clients’ talent upskilling and reskilling strategies
  • Proven experience and education in applied Artificial Intelligence
  • Influence, negotiation, leadership and presentation skills
  • Experience managing a P&L statement, including forecasting

How to write Client Delivery Resume

Client Delivery role is responsible for leadership, reporting, database, consulting, analytics, presentation, recruiting, finance, securities, training.
To write great resume for client delivery job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Client Delivery Resume

The section contact information is important in your client delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Client Delivery Resume

The section work experience is an essential part of your client delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client delivery position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Client Delivery resume experience can include:

  • Experience describing an d documenting project or client requirements
  • Manage multiple teams or a single complex team; escalate conflicting priorities; influence team members and business leaders to successfully execute
  • Combined business, recruiting, and operations leadership and demonstrated successes within a complex organization
  • Demonstrable customer support leadership experience
  • Communicate priorities and recommendations to senior leadership
  • Self-starter with excellent attitude and attention to detail, and ability to handle tough situations

Education on a Client Delivery Resume

Make sure to make education a priority on your client delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Client Delivery Resume

When listing skills on your client delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical client delivery skills:

  • Build strong, effective relationships as a leader, team member, and Randstad resource
  • Strong understanding of technology and a willingness to learn new technologies
  • Packaged and customized software experience including all standard business applications
  • Knowledge and experience in developing strategic plans
  • The ability to manage changing priorities and be flexible in your work approach
  • Experience describing and documenting project or client requirements

List of Typical Skills For a Client Delivery Resume

1

Skills For Manager, IT & Client Delivery Resume

  • Experience managing a P&L, including forecasting
  • Demonstrated strength in issues management and problem resolution
  • Project management experience, preferably in a technology implementation environment
  • Management experience in employee development plans, performance evaluations and goals development
  • Experience in budget administration and process improvement
  • Meeting facilitation and management
  • Technical credibility from knowledge/understanding of some of the most challenging requirements
  • Develops and drives new processes within broader team/group, keeping an eye towards best practices
  • Detail oriented with a concern for quality expressed by continually. initiating system and process improvements
2

Skills For Program Manager, Client Delivery Organization Resume

  • Proficient with Microsoft Office tools including Word, Excel, PowerPoint
  • A great variety of internal training courses
  • Established track record collaborating with multiple teams to achieve objectives
  • Drive local client delivery team long-term planning and achievement of OKRs
  • Knowledge of company’s business practices and direction as well as familiarity with the company’s products and resources
  • Able to translate client’s business needs/requirements into a demonstration of CoreLogic’s functional and technical capabilities and present issues to a range of audience members
3

Skills For Senior Professional, Client Delivery Resume

  • Client Advisor – Rise to the level of trusted advisor to Clients, with respect to Client’s own performance, industry revenue cycle trends, and new revenue cycle technologies
  • Develops plans to achieve broad goals and objectives and significantly influences department goals and objectives
  • Removes barriers to project success
  • Negotiates, persuades and gains consensus from cross functional teams, management, and executives
  • Oversight Management – For client, Grow to be conversant in the underlying operations and client environmental and placement metrics that drive the ebbs and flows in revenue, and affect positive movement in each on a peer-level dotted line relationship with strategy and operations
  • Client Management -- Serve as primary on site contact for Client Executives and other key sponsors, present a knowledgeable, efficient, and professional image by handling business in a respectful and professional demeanor, and excel in the following activities
  • Manage new Change Control Notices, from the time of development, client implementation, potential finance notification and partnering with Client Management for potential contract amendment
4

Skills For Senior Dir, Client Delivery Resume

  • Management skills based on several years of experience preferably in a matrix based environment
  • Frequent interaction with CCB Sales as well as Operations. Be able to understand and best solve Customers’ demands
  • Manage successful relationships with other units
  • Exceptional leadership skills within a matrixes environment, including ability to provide solid and dotted line direction to junior CDE’s, consulting / analytics teams, PA, CRI, and AR Management leaders, and market leadership
  • Strong communication and presentation skills with the ability to effectively articulate Conifer’s performance, including areas of strength and improvement, and collaborate with the client on initiatives requiring client involvement to positively impact performance
  • Experience managing and directing professional recruiters within a client service role
  • Related business, recruiting and operational leadership and demonstrated successes within a complex organization
  • Negotiate agreements and/or reach consensus with all levels and positions within the organization
5

Skills For Client Delivery Solutions, Test Lead Role Resume

  • Exceptional leadership skills within a matrixed environment, including ability to provide solid and dotted line direction to junior CDE’s, consulting / analytics teams, PA, CRI, and AR Management leaders, and market leadership
  • Proven background in handling Change Management Initiatives and Re-Engineering initiatives at a global level
  • Achieve objectives of business without effect on/compromise on risk and control parameters
  • Documented support from direct manager and meets Internal Mobility criteria. This and more information about Career Development at RSR - RPO can be found on our OpCo page on Randstad Connect
  • Be able to understand and best solve Customers’ demands
6

Skills For Executive Director, Client Delivery Resume

  • 8 – 10 years’ experience and excellent working knowledge of patient financial service operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payers
  • Some travel required - 25%
  • 8 – 10 years' experience and excellent working knowledge of patient financial service operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payers
  • Occasional as warranted by project work
  • Define strategy, develop requirements, design, develop, deploy, test, train, and define support procedures and implementation
  • Able to translate client’s business needs/requirements into a demonstration of CoreLogic’s functional and technical capabilities and present issues to a wide range of audience members
  • Written communication skills to create project plans and other project documentation
  • Friendly team culture with optional social club membership
7

Skills For Manager, Client Delivery Resume

  • The ability to work with third parties to integrate their products
  • Study support for external courses
  • Employee share plan participation
  • Other employee benefits such as discount schemes
  • Friendly, team culture, social club membership optional
8

Skills For Client Delivery Associate Resume

  • Act as primary point of contact for management of client inquiries and escalations related to current or future system functionality
  • Assist clients in navigating requests through the appropriate process channels (ex: production support activities, new client product enhancement requests, etc..)
  • Develop and maintain client specific roadmap and facilitate prioritization and planning for the delivery of new system enhancements, bug fixes, and reports across all standalone platforms to create a “Win/Win” for both clients and FNC
  • Lead the requirements management process related to the delivery of solutions for FNC standalone CMS clients
  • Provide support to the client through the software development lifecycle, offering any additional back-up or reinforcement needed to ensure success, both internally and with the client
  • Develop quarterly presentations of SLAs and Scorecards as applicable to client executives
  • An ability to thrive in a fast paced, deadline driven environment
9

Skills For Client Delivery & Operations Resume

  • A desire to learn about different products, services and systems
  • The ability to take accountability for assigned jobs and work both independently and collaboratively within the wider team
  • Manage the day to day operations of the Client Onboarding team including recruiting, training, managing, mentoring, and motivating talent, while creating a positive environment of improvement through coaching and development
  • Ensure clients have an exceptional service experience
  • Lead a large scale transformation effort and manage through a period of significant change
  • Monitor and manage team performance against a set of core service KPIs
10

Skills For Gpc-client Delivery Resume

  • Partner with sales, pre-sales, account management, product, development, QA, and operations, serving as a voice of the customer during implementation activities to ensure a smooth transition to production
  • Responsibility for delivery and relationship success across all top-tier EMEA Enterprise clients
  • Direct management of Senior Engagement managers and dotted line management of local Learning Experience Architects. Provide direction, guidance, and development while driving for results
  • Partner with peer leaders at GA to define process, and roles and responsibilities, and ultimately ensure the client delivery team is able to work effectively cross-functionally
  • Partner closely with with EMEA sales leadership to set strategic direction of B2B business and manage regional P&L
  • Own roll-up of all client P&Ls, and ensure Senior Engagement managers are managing client level P&Ls effectively and delivering against revenue and profitability targets
  • Monitor overall client success as measured by learning and sentiment metrics
  • Act as EMEA client delivery team senior leadership presence on client interactions that require more senior stakeholders

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