Clerical Supervisor Resume Sample

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Antonette O'Reilly
653 Rempel Extension,  Phoenix, AZ
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Work Experience


Fdc Senior Clerical Supervisor F
10/2017 - PRESENT
Chicago, IL
  • Five (5) years' clerical experience in a Medical Center environment
  • Two years' supervisory experience
  • Work and communicate with diverse groups of people
  • Prints file copy on CARP system, assembles documents in proper order, logs off on Daily Receipt Sheet, copies Picture Card to accompany Pre-Sentence Investigation Requests writes date requested on permanent file copy, puts in Correctional Probation Officers’ box for classification
  • Ensures that Medical Team’s (T-20) visiting card information is entered into CARP System
  • Hire, assign, supervise and provide guidance to clinical clerical staff at all sites. Authorize and approve biweekly payroll
  • Supervise orientation and compliance with staff in-service requirements
  • Resolve personnel problems and complete performance evaluations
  • Develop and establish procedures and schedules to meet operational needs
Clerical Supervisor
03/2014 - 05/2017
Houston, TX
  • Represent the Department at clinical meetings, e.g., various COC's, Quality Assurance, and Ambulatory Managers
  • Identify highly qualified staff using pre-determined criteria based onjob content and organizational values
  • Develops orientation and training programs for PSS and OAS department specific work, and serves as model for customer behavior and teamwork
  • Communicates clearly with all levels of employees and other customers. Listens to feedback and takes immediate steps to resolve problems. Identifies, clarifies, and researches problems to find the best solution
  • Serves as liaison between clinical manager and faculty to identify and resolve problems. Represents DRO as liaison with support service areas, e.g., Imaging sciences, Clinical Labs, at main and regional sites
  • Proactively seeks out opportunities to help/teach others. Identifies and clearly expresses ideas, suggestions, and problem solving opportunities. Leads work groups by fostering team spirit and cooperation
  • Relies on experience and judgment to plan and accomplish assigned tasks and roles. Takes accountability for own work. Provides support to others in fulfilling their work
  • Conducts clerical staff meetings and foster a collaborative team to improve efficient delivery of quality health care to patients
Imaging Clerical Supervisor
01/2008 - 10/2013
Chicago, IL
  • Identifies ways to reduce waste through process improvement in congruence with the Hospital's lean initiative
  • Maintains an in-depth understanding of various institutional appointment systems and department calendars
  • Create, maintain and update masters and daily schedule templates for UR practice physicians including Pluta CC, Myers CC and Batavia CC
  • Demonstrates advance competence of all PSS and OAS roles/responsibilities while modeling ICARE behaviors
  • Supervising record requests follow the University and Federal HIP AA guidelines
  • Takes actions and ownership in solving scheduling problems while exhibiting sound judgement and realistic understanding of the issue/problem: uses patience and understanding when dealing with patients and staff
  • Responsible for training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies
  • Trains others in the use of specialized software used in the functional area
  • Sets professional goals and expectations for clerical staff, and meet regularly to review progress

Education


Naropa University
2004 - 2008
Science's Degree in Performance

Professional Skills


  • Maintains confidentiality of information. Demonstrates commitment to the mission of the department and University by modeling honesty and integrity
  • Assigns daily workload and prioritize tasks for clerical staff and reassign staff as necessary to accomplish goals and balance workload
  • The ability to work independently, prioritize work, manage time and workflow to
  • Audit and evaluate staff performance, identify areas where training is needed and facilitates learning in an effort to promote employee development
  • Participate in decision making concerning policies and procedures
  • Organizes master calendar to balance staffing and workloads; approves time-off requests, sign-off on staff time sheets, monitors and approve overtime
  • Provides backup support for other staff and provides clinical secretarial, and reception cover during staff vacancies

How to write Clerical Supervisor Resume


Clerical Supervisor role is responsible for training, modeling, payroll, health, exceptions, education, coding, imaging, estimating, compliance.
To write great resume for clerical supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Clerical Supervisor Resume

The section contact information is important in your clerical supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Clerical Supervisor Resume

The section work experience is an essential part of your clerical supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous clerical supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular clerical supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Clerical Supervisor resume experience can include:

  • Discuss claims questions and issues with employees, business partners, insured’s, vendors, and claimants
  • Serve as a liaison between staff and management team
  • Assist with projects as needed. Prepares reports and other analytical data as requested
  • Provide operational management of the department including understanding, monitoring and improving work-flow and processes, assist on day to day problem resolution and troubleshooting
  • Ensure accurate and timely timecard submissions and stays up to date on compliance wage and hour laws
  • Willing to execute RPS’ Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Education on a Clerical Supervisor Resume

Make sure to make education a priority on your clerical supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your clerical supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Clerical Supervisor Resume

When listing skills on your clerical supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical clerical supervisor skills:

  • In conjunction with the Clinical Manager - counsels clerical staff regarding SMH and DRO services and educates clerical staff regarding policies (disaster drills, fire evacuation, etc.); Educates/informs staff of ongoing changes within the system
  • Maintains personal mastery of advanced skills in computer software for eRecord, Aria scheduling, and treatment software and other University systems
  • Proficiency at performing all job functions of PSS and OAS staff
  • Management, staff development & accountability of regional OAS and PSS staff
  • Travel to regional sites as needed
  • Maintains and manages physician clinical and administrative schedules

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