Cleaning Manager Resume Sample

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Erling Ledner
264 Terry Drives,  Philadelphia, PA
+1 (555) 575 5595

Work Experience

Cleaning Manager
01/2016 - PRESENT
Detroit, MI
  • %Oversees cleaning staff to follow protocols for and assists in cleaning during event including trash and recycling removal, restroom cleaning and upkeep of the area around the building. Addresses and directs staff to address specific incidents such as spills throughout the event
  • Interviews, selects, trains, supervises, counsels and disciplines cleaning service staff to ensure maximum guest satisfaction. Communicates pertinent information to the staff. Schedules and directs staff in their work assignments
  • Conducts pre-event inspections of all venue areas, prior to opening to ensure cleanliness of areas
  • Purchases and re-orders and maintains adequate supplies and inventory of cleaning products
  • Ensures and makes arrangements to repair and/or replacement of used damaged equipment before and during event
  • %Instruct overnight Cleaning Supervisor about specific needs for the overnight staff. Ensure that overnight staff is prepared with proper equipment, direction and methods
  • Any other task as assigned by the Operations Manager
Security & Cleaning Services Manager/c
10/2012 - 11/2015
Houston, TX
  • Good communication skills, including fluent English
  • Use Microsoft Office tools (Excel/Word/PowerPoint) and SAP system
  • Ability in Risk Assessment/Management
  • Analytical and experimental design skills
  • Persistent and creative problem solving
  • Pass a medical and drug test
  • Provide project progress and schedule reports to the Clean Harbors’ management group
  • Recruit and hire cleaning services team members
  • Schedule staff according to the Operations Managers instructions
Cleaning Services Delivery Manager
03/2006 - 06/2012
New York, NY
  • Manage supply inventory before, during, and after events
  • Complete payroll after each event
  • Manage the supply budget on a per event basis
  • Oversee crew during shifts
  • Empty trash cans throughout venue
  • Wipe down walls and bars around the venue
  • Clean up miscellaneous liquid spills
  • Monitor and fill all paper towel and soap dispensers
  • Clean sinks, restrooms drains, toilets, etc


University of Arizona
2001 - 2006
Bachelor's Degree in Related Field

Professional Skills

  • Proven experienced manager with very strong leadership skills
  • Proven experienced manager with strong leadership skills
  • Good communication skills and interpersonal people management skills
  • Possess proven management skills in human resources, financial control, business development, monitoring and customer awareness
  • Excellent organisational and effective leadership skills
  • Thinking skills-decision making ability, seasoned judgment
  • Competent IT skills including MS office software

How to write Cleaning Manager Resume

Cleaning Manager role is responsible for leadership, software, design, training, procurement, auditing, purchasing, reporting, manufacturing, insurance.
To write great resume for cleaning manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Cleaning Manager Resume

The section contact information is important in your cleaning manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Cleaning Manager Resume

The section work experience is an essential part of your cleaning manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cleaning manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cleaning manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Cleaning Manager resume experience can include:

  • Leading, developing and engaging with staff in order to motivate teams to provide excellent customer service
  • Engaging with stakeholders to foster excellent relationship management so that their needs are understood and the company reputation is enhanced
  • Experience of scheduling staff Rota’s as well as running and setting up payroll
  • The effective management of the cleaning service, ensuring that at all times the service is delivered in accordance with G4S/Trust Policies
  • Experience working in a cGMP environment. Familiarity with the Regulatory and QA issues surrounding the manufacture
  • Experience of working in a rail depot environment and at stabling out stations

Education on a Cleaning Manager Resume

Make sure to make education a priority on your cleaning manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cleaning manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Cleaning Manager Resume

When listing skills on your cleaning manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical cleaning manager skills:

  • Strong management skills, but with the ability to work as a member of a team
  • Effectively managing cleaning services and any related sub-contractor services to meet operational, contractual and statutory requirements
  • Work under own initiative and demonstrate effective problem solving
  • Proven experience of managing people, ideally across multiple sites
  • Knowledge and experience of the NHS standards of cleanliness, relevant legislation and good practice guides
  • Able to interface effectively with all levels of personnel both within and outside the company

List of Typical Experience For a Cleaning Manager Resume


Experience For Cleaning Services Delivery Manager Resume

  • IT literate with experience of MS Office
  • Work on own initiative and prioritise workloads
  • Ensure the team operates in a culture of positive Health and Safety attitudes, with particular attention to compliance with COSHH legislation
  • To establish and maintain good relationships with Station Managers
  • Working with Sustainability Coordinator on diversion of waste material from landfill using company recycling/composting initiatives and action plans
  • Controlling and filing documents that affect the quality of work. Making sure the financial forecast is reviewed, and any Actions taken are recorded
  • Ensuring that equipment and supplies are fully stocked, completing orders and requesting repair where required

Experience For Global Product Manager Cleaning Equipment & Chemicals Resume

  • Promoting a culture of customer service and the meeting of Carillion’s Values
  • Responsible for the recruitment, setting up and ongoing management of the Doncaster Train Maintenance Centre (TMC) train cleaning teams
  • Responsible for the management and recruitment of staff under your direct control, and interfacing with the Cleaning Audit & Train preparer’s
  • To lead in the recruitment, selection and training of suitable cleaning operatives
  • To initiate requests for repairs to cleaning equipment and ensure that machinery is available for regular testing
  • Accompany Monitoring Officer on formal visits to understand areas of failure and build corrective action into work plans
  • Follow up any complaints received, taking steps to rectify them
  • Organize and oversee preseason and postseason detailing of venue in all areas

Experience For Global Insights Manager, Cleaning Division Resume

  • To manage the provision of the cleaning service on a day-to-day basis
  • To ensure that the service being provided complies with that described within the service level agreement
  • To ensure that Stations are formally advised of any implications (financial, operational or contractual) of amendments to operating practices
  • To provide line management for the Cleaning Operatives
  • To follow up all accidents reported by Cleaning Operatives and ensure appropriate records are made
  • Drive and optimize Corporate Insights model for Cleaning Essentials Brands
  • Provide training to the team to ensure correct operation of equipment is met
  • Delivery of the operational cleaning plans to be undertaken at Doncaster T MC

Experience For Security & Cleaning Services Manager/c Resume

  • Management, co-ordination and deployment of cleaning teams to support the customer passenger service
  • Sweep and mop to maintain cleanliness throughout event’s
  • Maintenance of standards of service including daily inspection and quality control, formal performance monitoring in line with the PPM’s and reporting as required in aligned Zone(s) of the Hospital
  • Understands all Veolia’s lines of business
  • Write report and respond to formal client emails
  • Co-ordinating and monitoring the cleaning Service provided, identifying changes in service provision with the Account Manager, and to assist in negotiations re variations to contract
  • Ensuring compliance with health and safety legislation, i.e. arranging risk assessments for staff and making sure staff comply with G4S accident reporting procedures
  • Involvement in the budget setting process for the Domestic Department
  • Responsible for dealing with disciplinary and grievance matters in accordance with the G4S policy with the support of HR

Experience For Process / Cleaning Validation Project Manager Resume

  • Recruit, organise, control, train, develop and motivate staff to ensure a high-quality service is provided
  • Organizes and conducts preshow meetings and communicates pertinent information to staff
  • Ensure resource is in place to deliver services and meet contractual requirements and provide innovation
  • Engage staff at all levels in a professional way to build and maintain collaborative and cooperative relationships with colleagues, sub-contractors and suppliers
  • Financial management to achieve budget targets
  • Appropriate maintenance and storage of equipment, COSHH and PPE to ensure a safe environment
  • Responsible for key Stakeholder engagement to foster excellent relationship management so that their needs are understood and the company reputation is enhanced
  • Undertake and record monthly and quarterly client service meetings and other ad hoc meetings as required to discuss service performance and customer requirements
  • Provide cover for other Managers/Team Leaders where appropriate

Experience For Cleaning Operations Night Manager Resume

  • Compliance with Health and Safety at Work Act
  • Self-motivated with a passion for customer service excellence, to enhance customer satisfaction and service delivery through continuous improvement
  • Attend and contribute to TFM meetings
  • Manage sub-contracted services to ensure site compliance and quality control
  • Raising and approving quotes for clients’ in-house cleaning services and management of logistics as well as ensuring communication between the company and any sub-contractors that might be needed
  • To manage stock control and constantly review products to ensure efficiency and target savings

Experience For Cleaning Service Delivery Manager Resume

  • To Liaise with BEIS clients on a regular basis to ensure customer satisfaction and identify service improvements and issues
  • Deliver monthly SMT reports
  • Encourage a departmental culture of qualified and well-trained staff
  • Identify and develop opportunities to grow the business within the client organization, either by extending the scope of the contract or introducing other services
  • Responsible for the teamwork and active cooperation among the operators, laborers and shop personnel, and with other employees of the company

Experience For Cleaning Team Manager Resume

  • Seek out input from employees and make recommendations to the branch management for improvements to machinery, equipment, and job site processes
  • Strengths in both Reactive Chemistry and Unit Decontamination Projects
  • Competent with Microsoft Outlook, Word and Excel
  • Pre-engineer jobs bid jobs, write procedures / proposals
  • To ensure that cover has been arranged for absence
  • To liaise with representatives of other Services to ensure transfer of information is well maintained

Experience For Patient Cleaning Manager New Resume

  • To manage sickness absence in accordance with the Company’s procedure
  • Carry out regular audits and ensure compliance with contract KPIs and SLAs
  • Deliver against TOM and identify, participate and implement Cost Improvement Programs (CIP’s)
  • Deliver Contractual Compliance, meet or exceed Key Performance Indicators (KPI’s) or Service Level Agreements (SLA’s)
  • Responsible for Service Delivery of Operative Team
  • Supervises the performance of the operative team

Experience For Cleaning Service Delivery Manager New Resume

  • OCompany vehicle & fuel card
  • OBUPA Healthcare Insurance (single cover with option to 'trade up' to cover your family
  • BICS, CIEH, IOSH qualifications
  • Acquires in reasonable time; in depth knowledge of company’s service offering, inter-relationship with other divisions in the Veolia Group, Knowledge of markets, current market share within market, competition and strategy to secure competitors business
  • Knowledge of infection control, Health and Safety, COSHH regulation
  • Regular communication with clients or their representatives
  • Arrange and stick to an Agreement with the Regional Manager a Personal Development Plan
  • Undertaking internal and external cleaning assessments and audits as required. Working closely with the Duty Shift Managers and Production team to ensure that allocated sets undertake internal and external cleaning to the required standards
  • To carry out stock checks on equipment and materials as required

List of Typical Skills For a Cleaning Manager Resume


Skills For Cleaning Services Delivery Manager Resume

  • Experience in Product Development, CTS or supervisory experience in a busy production environment
  • Cleaning management/supervisor experience
  • Previous experience in managing a cleaning service within a busy acute hospital setting
  • Experience of delivering cleaning standards to an efficient, high quality within a transport environment
  • Basic understanding of IT is essential as well as good written English for reporting
  • Demonstrable experience/working knowledge of managing a large, multi-functional team within a customer focused environment

Skills For Global Product Manager Cleaning Equipment & Chemicals Resume

  • Previous experience of managing cleaners
  • Previous experience of managing a large group of staff
  • Proven track record dealing with customers
  • Experience of operational delivery of Cleaning Services
  • Previous experience of management, supervision and team leadership including dispute resolution and performance management

Skills For Global Insights Manager, Cleaning Division Resume

  • Experience with Chemical Cleaning
  • Strong familiarity with P&IDs and technical drawings, including Visio and / or AutoCAD
  • 4 GCSEs at grade C and above or relevant experience
  • Exercise effective budgetary control, ensuring that costs are within pre-determined targets
  • Lead, develop and engage staff resulting in professional, motivated, flexible teams who provide excellent customer services through team work
  • Previous experience of contract management

Skills For Security & Cleaning Services Manager/c Resume

  • Implementing and managing operational policies and proposing changes to practices and procedures within the Cleaning Services Department
  • Maintaining and storing equipment to ensure a safe working environment
  • Working at Height, COSHH, Manual handling
  • Understanding of Health and Safety - IOSH Managing Safely
  • Undertaking and recording monthly and quarterly client service meetings and other ad hoc meetings as required
  • Managing issues and informing the Head of Customer Services when required
  • Understanding of HR and Payroll management

Skills For Process / Cleaning Validation Project Manager Resume

  • Outstanding knowledge of customer’s industry with regards to needs of maintenance, services, and operations
  • Ensuring resources are in place to deliver services and meet contractual requirements
  • Engaging with staff at all levels, in a professional way to build and maintain collaborative and cooperative relationships
  • Analysing information to monitor, report on performance and propose changes for continuous improvement
  • Complying with Health and Safety at Work Act
  • Ensuring that the department complies with current legislation at all times i.e. infection control, COSHH etc
  • Achieving budget targets

Skills For Cleaning Operations Night Manager Resume

  • Purchasing of all cleaning products required to supply a high standard Cleaning service
  • Maintaining data records necessary for the provision of accurate statistical returns/reports, eg: sickness annual leave, vacancies and labour hours
  • Updating work schedules and master rosters
  • Ensuring that EDR’s are completed for all staff within the Domestic Service
  • Monitoring and auditing the cleaning standards produced at third party depots to include Leeds - Neville Hill and Newcastle – Heaton

Skills For Cleaning Service Delivery Manager Resume

  • Calculating if accurate wage details are received by administrative staff fortnightly using payroll
  • Liaising with other cleaning managers to share best practice
  • Capturing, analysing and supply of the necessary KPIs to the Contracts and Commercial Manager
  • Making sure appropriate numbers of competent staff, who are able to cover a range of site activities are available
  • Capable of managing and delivering within SLA and KPI's

Skills For Cleaning Team Manager Resume

  • To contribute to the achievement of sustainability objectives through personal behaviour and adapting working practices where required
  • It would be desirable if the applicant is: Already studying NVQ management and team leading qualification
  • Management of: 5 Area Cleaning Supervisors and a team of 200 cleaning staff
  • Undertake Catering Equipment Checks, identifying any defective equipment
  • Responsible for providing clarity and direction to the cleaning operatives
  • To control and monitor the use of cleaning and equipment, arranging the repair or renewal of equipment
  • Assurance of train presentation standards to the Train Services Agreement Cleaning KPI’s

Skills For Patient Cleaning Manager New Resume

  • Authorise payroll issues concerning staff within the portfolio of buildings under post holder’s responsibility (i.e. overtime, absence etc)
  • To conduct job chats with the operative team to identify training requirements
  • Basic understanding of facility management
  • Responsible for cleaning standards on the corporate and schools estate
  • Fully computer literate on the Microsoft Package suite including: Excel, Word, Powerpoint
  • Able to inspire others, leading through example
  • To control and monitor the correct use of appropriate train presentation cleaning materials
  • Management of ENGIE’s Soft Services Contract projects and planning the resources to deliver the required outcomes

Skills For Cleaning Service Delivery Manager New Resume

  • To manage the delivery of periodic cleaning, reactive services and service level agreements and ensure they are met within the agreed time frames
  • Procurement of quotes from sub-contractors and raising of purchase orders and Task Order Requests when needed
  • Chemical Cleaning Project Manager
  • Manual Handling, COSHH
  • Able to undertake performance and quality audits

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