Channel Operations Resume Sample

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Gisselle Jakubowski
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Work Experience


Channel Operations Manager
01/2016 - PRESENT
San Francisco, CA
  • Management of the Field Sales Channel Operations team
  • Management of our Field Sales Live Order Entry Process
  • Effectively maintain call centre forecasts, staffing and training requirements
  • Work effectively with various internal and external teams to plan and launch new call centres
  • Inspect and coach partners/vendors for Quality and Channel Operations standards
  • Drive optimal retail in-stock and inventory weeks of supply to maximize revenue opportunities, ensure on-shelf presence and mitigate returns exposure
  • Partner closely with Sales, acting as the main Supply Chain representative for an account(s),identifying and then driving Supply Chain account plans and joint value strategies
  • Programmatically oversee order-to-cash fulfillment and an account’s order book, ensuring that Microsoft is flawlessly managing customer order fulfillment expectations in a cost efficient manner
  • Ensure that customer-in and key Channel metrics are understood and actioned accordingly, including root cause investigation and leading the cross-team efforts necessary to drive improvement
Channel Operations Analyst
08/2012 - 11/2015
Los Angeles, CA
  • Quantitative Analysis & Metrics - Ability to analyze financial data using mathematical models
  • Systems Management - Possesses a general understanding of Sales Systems and knowledge domains relevant to specific processes and practices (within their application track). In addition, possesses a general understanding of escalation management, requirements gathering processes, and the software development life cycle as it relates to business systems
  • Coordinating of VAR incentive invoices for payment, answering queries and provide reconciliation thru Singapore
  • Handle Lead management i.e., be a India Lead Admn. to control
  • Lead assignment of leads in admn Q
  • Resolve queries of VAR issues related to LM tool
  • Raise case for internal issues
Co-op / Intern Channel Operations
10/2006 - 04/2012
Los Angeles, CA
  • Lead all demand sensing and CPFR activities with retailers for all stages of the product life - launch, replenishment and end of life
  • Oversee the launch of all new products that Microsoft sells at Retail for the COM’s assigned account(s) base, including retailer-level end of life inventory planning, deployment strategies, channel fill and initial purchase quantity requirements
  • Get out into the field! This includes visiting customers and leading quarterly business reviews, conducting store visits, acting as a key Supply Chain representative in Sales / Marketing strategy and planning forums (and then translating these connections into insights and actionable improvements)
  • Ensure proactive, data-oriented communication to key partners and customers
  • Challenge the status quo and adopt a challenger mindset - how can Microsoft more optimally service our customers? What are the retailer’s strategies and how can Supply Chain enable these strategies to drive win/win business solutions? How can Microsoft leverage analytics, retailer insights and store-level data to drive better upstream decision making and shared value?
  • Be responsible for overseeing the retailer compliance to agreed Terms and Conditions and as necessary, weigh in on the Supply Chain aspects of new contract negotiations
  • Analytical Ability / Problem Solving - Analyzes and understands problems using logic and reasoning and presents relevant solutions
  • Performance Reporting & Planning - Ability to produce reports and analyze trends for various areas including pipeline, forecasting, expense management, and planning

Education


Strayer University - Fredericksburg Campus
2001 - 2006
Bachelor's Degree in Business

Professional Skills


  • Strong matrix management skills, team leadership skills, and ability to facilitate change and engage others in execution of strategic goals
  • Creative thinker, excellent listening skills, and a strong communicator
  • Strong channels sales and channels sales management skills with experience supporting a CRM/PRM environment
  • Demonstrates ability to effectively use oral, written and listening communications skills with people from diverse cultural backgrounds
  • Proven strong analytical, interpersonal and communication (written and verbal) skills
  • Excellent organizational skills with attention to detail: ability to manage multiple priorities in parallel
  • Strong organization, project management, time management skills, and able to handle multiple priorities

How to write Channel Operations Resume

Channel Operations role is responsible for microsoft, english, excel, organizational, reporting, languages, word, powerpoint, benefits, compensation.
To write great resume for channel operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Channel Operations Resume

The section contact information is important in your channel operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Channel Operations Resume

The section work experience is an essential part of your channel operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous channel operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular channel operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Channel Operations resume experience can include:

  • Proven problem solving skills with an emphasis on execution
  • Excellent problem solving and organizational skills with a high level of attention to detail
  • Team player with strong interpersonal skills, capable and willing to work in a diverse and fast paced environment
  • Excellent process documentation and communication skills
  • Strong computer skills, specifically in Microsoft Word, Excel or PowerPoint, and preferably Outlook
  • Strong channels sales and channels sales management skills in major partner accounts

Education on a Channel Operations Resume

Make sure to make education a priority on your channel operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your channel operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Channel Operations Resume

When listing skills on your channel operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical channel operations skills:

  • Inspiring, Skilled Motivator, Process skills
  • Demonstrated skills in differentiating program benefits within a segmented partner community
  • Good communication skills, ability to articulate verbally and in writing in English
  • Good skills in analytics, including proficiency in SFDC, Oracle Business Intelligence, and Excel, Powerpoint etc
  • Intelligent, articulate and able to relate to people at all levels of the organization; excellent oral and written communication skills
  • Very strong written and communication presentation skills

List of Typical Experience For a Channel Operations Resume

1

Experience For Channel Operations Manager Resume

  • Proficient in all Microsoft Office Products. Advanced skills in Microsoft Excel mandatory
  • Exceptional business communication skills – written and verbal
  • Solid experience in tools and technology deployments
  • Process oriented. Use channel process and policy to solve business issues effectively
  • Language Skills English required + 2nd language useful, i.e. German,French)
  • Develop strong relationships with Pearson colleagues to maximise effectiveness of exam delivery solutions
  • Proficient computer skills, MS Excel, MS PowerPoint, MS Word
2

Experience For Channel Operations Specialist Resume

  • Confirmed analytical skills with an emphasis on execution
  • Five years previous experience in business, finance or accounting with experience in a supervisory role
  • Language Skills English required + 2nd language useful, i.e. German, French
  • Experience in a client-facing role and working in cross-functional teams towards common goals
  • Demonstrated aptitude for understanding customer needs and managing customer relationships
  • Experience of co-ordinating a range of event types
  • Experience with CRM software and principals
  • Ensure Partner Database information is maintained in good order
  • Establish consistent global operational practices to improve efficiency and improve partner experiences
3

Experience For Channel Operations Analyst Resume

  • Proven track record in creating and managing channel programs
  • Related experience in a technology and/or industrial environment
  • Experience in Operations or Customer Service Account Management
  • Experience with CRM tools, i.e. SalesForce.com, SAP
  • Experience in channel operations and/or distribution operations
  • Partner portal management experience
4

Experience For Senior Manager Channel Operations Resume

  • Facilitate prioritization process for projects across channels
  • Work experience in Software Sales Operations or Channel Operations
  • Self-starter with a strong drive and work ethic
  • Manage budgets and timelines, and establish appropriate measurements and metrics to evaluate event effectiveness
  • Experience in a team leading capacity
5

Experience For Omni Channel Operations Manager Resume

  • A self-starter who is ready, willing and able to own and prioritize multiple tasks
  • Strong level of comfort learning new technology (We ARE a software company after all)
  • Liaising with the wider Pearson team, and agencies where appropriate, to help deliver successful testing events, when needed
  • Enabling sales organization staff to utilize SFDC and CPQ Quoting tool
  • Supporting other initiatives as provided by the Director, Test Administration Solutions where appropriate
6

Experience For Channel Operations & Business Metrics Analyst Resume

  • Planning and execution of 2 regional sales summits
  • Sending out notifications of revenue and targets for rebates
  • Onboarding of New Hires in the sales organization
  • Manages the process for proposing, approving, adding and training new channels as well as terminating under-performing channels
  • Direct the global recruitment, management, development, training and divesting of channel partners including timely signing of annual contract renewals
  • Provide ongoing channel management by tracking productivity, and identifying program modifications when necessary and forecasting
  • Deal registration: manage initial & existing approvals in system – checking that pricing and products are in line + adding opportunities to approved DRs
  • Responsible for inputting excel or manual trace sales a chargeback information into the system to facilitate chargeback processing and downstream reporting
  • Develop the necessary processes and reporting tools for tracking and measuring partner performance in the Dell Boomi Partner Program
7

Experience For Manager, Channel Operations Resume

  • Be willing to drive initiatives, working across the organization and creative problem solving in a real-time, fast-paced sales environment
  • Manage the Quote to Cash order process. The primary focus is assisting sales reps in generating accurate customer facing order documents in a timely fashion
  • Accelerate deal closure while ensuring that deals adhere to corporate strategies as well as pricing, legal and accounting requirements
  • Detailed knowledge of order entry processes, sales operations, materials management, manufacturing process, database and report writing tools
  • Manage onboarding of new distributors including executive engagement and operational enablement through to systems set-up and logistics
  • Knowledge of Cisco quoting and ordering tools
  • Create and maintain partner dashboards and on-going reporting on partners performance and program compliance
  • Enable sales organization staff to utilize reporting tools for managing their business
  • Initiate root cause analysis and drive solutions to on going order issues
8

Experience For Senior Channel Operations Analyst Resume

  • Provide communication training to Order Entry Specialists
  • Operations and business system support for labeling and trade compliance
  • Accountable for resolving all errors related to trace and chargebacks, i.e. cross reference errors, PCN errors, etc
  • Accountable for resolving any open Account Receivable within a timely manner
  • Responsible for Dealer Meeting Competition form process
  • Prepare monthly update for management on open discrepancies, anticipated financial exposure, and outstanding issues
9

Experience For Global Channel Operations Specialist Resume

  • Responsible for DAC pricing adds and changes
  • Accountable for confirmation of new Product adds to the Trading Partners
  • US-based management of the Channel Support and Registration teams (7 Manila associates – 5 current and 2 being hired)
  • Drive support for process changes and system/resource investments through influencing others
  • Exercises sound business judgment in making recommendations and decisions
  • Create training materials and communications for both internal teams and partners
  • Responsible for NPI, Pricing Operations and CPQ Business Processes and Tools for Partners
  • Create training materials and communications for both partners
10

Experience For Specialist, Channel Operations Resume

  • Design and develop standard reports using multi-dimensional data store
  • Responds to ad-hoc Reporting requests as needed
  • Participate as needed as a subject matter expert in global project teams for requirements gathering and analysis on strategic projects
  • Advanced level of expertise using Microsoft Office suite
  • Geo reporting on partner performance: (number of deals, close ratio’s, sourced deals, open pipeline, forecast management, etc.)

List of Typical Skills For a Channel Operations Resume

1

Skills For Channel Operations Manager Resume

  • Excellent time management skills, strong attention to detail, and ability to learn quickly
  • Strong planning and organizational skills. Ability to pay attention to details and adhere to fast paced timelines
  • Strong cross functional influence skills
  • Good financial and business acumen, interpretation and analysis skills
  • Strong computer skills with knowledge of Microsoft Word, PowerPoint and Excel
  • Strong entrepreneurial drive, work ethic and communication skills
  • Advanced problem solving and analytical skills of highly complex reporting and metrics scenarios
  • High of initiative and complex problem solving skills
  • Detail oriented, organized, and demonstrated ability to multi-task and shift priorities while maintaining control with limited supervision
2

Skills For Channel Operations Specialist Resume

  • Experience with and strong cross-site and cross-functional teams
  • Strong operational experience and project/program development and management
  • Strong strategist, with a good sense for practicalities and how to operationalize
  • Handle negotiations effectively
  • Three+ years of proven work experience in data analytics and dashboards
  • Excellent communicator with proven ability to clearly convey ideas and information in written and verbal form to a variety of audiences
3

Skills For Channel Operations Analyst Resume

  • Managing the outsourced inside sales agency to accelerate sales results and build a strong opportunity pipeline
  • People management experience managing Partner facing contact center / call center (desirable)
  • Problem Solving and High Communication Skill
  • Previous experience working with/in call centre environments
  • Experience creating both reports and dashboards in Salesforce
  • Experience with Microsoft Excel: Building pivot tables, V-lookups, Charts
4

Skills For Senior Manager Channel Operations Resume

  • Experience needed using Excel other quantitative analysis programs to complete regional, program and partner analysis
  • Prioritize and implement different regional sales teams’ competing requests that are in line with overall company strategic goals
  • Good developer of others who is trustworthy, openly shares information and serves as a respected leaderships authority to others
  • Strong and confident independent / autonomous thinker
  • Experience of designing and developing channel marketing & operational programs
  • Proven understanding of channel operations and sales processes, systems, tools, including PRM/CRM
5

Skills For Omni Channel Operations Manager Resume

  • Experience of implementing and managing Channel Certification programs
  • Customer service, channel operations, sales operations, analytics/reporting or related experience
  • Full understanding of the Channel environment and experience of many different go-to-market approaches
  • Demonstrated performance of sales/business development in a related field
  • Experience in sales channels typically used for PV or grid tied inverters
  • Experience in MathWorks’ markets
  • Experience in channel management/development/strategy with multiple types of indirect channels
6

Skills For Channel Operations & Business Metrics Analyst Resume

  • Experience with Salesforce.com, Cognos, or equivalent application
  • Proven track record of relationships with key channel/sales leaders to drive execution of partner strategy
  • Results oriented with a proven ability to deliver against Key Business Objectives Committed and enthusiastic, dedicated, fast learner, hard-worker
  • Strong belief in Red Bull’s core content genres and brand traits
  • Compile, consolidate and analyse commercial data on a regular basis
  • Skilled in data analytics and able to operationalise and integrate analytics into processes and dashboards
  • Facilitate effective, cross-functional working sessions with clients and GE stakeholders
7

Skills For Manager, Channel Operations Resume

  • Operate Channel Partner Programs (i.e. Forecasting & Rebate Program)
  • Support Channel & Alliances leadership to monitor and track effectiveness of partner performance, KPI metrics
  • Support finance with indirect seller invoice process, validate payment terms and ensure accuracy with compensation plan
  • Experience handling multiple responsibilities simultaneously mixing long term projects with the urgency of immediate demands on the operations
  • Experience in an operational or customer service capacity
  • Monitoring and reporting on the success of inside sales team and channel sales offering
  • Managing the expiration report process- by analyzing the data and communicating information and recommendations to the sales force
  • Collecting data from channel partners and internal stakeholders on a fixed interval and integrating the data analytics into all dashboards
8

Skills For Senior Channel Operations Analyst Resume

  • Keeping track of the activities and metrics of the team to identify and implement continuous improvement and provide weekly/monthly reporting
  • Creating interactive dashboards that provides up-to-date and real-time data for all commercial stakeholders and channel partners
  • Responsible for ensuring that pricing between Baxter and Trading Partner are aligned correctly and resolve discrepancies when pricing is out of sync
  • Assists in leading and delivering operational rollout of new program tools and systems and ongoing maintenance of processes
  • Responsible for scheduling and managing testing of new product launches, features, or processes
  • Advanced understanding of systematic logic, reasoning, problem solving required
  • Execute and document various global channel processes such as recruiting, on/off boarding, reporting, communication
  • Responsible for inputting excel or manual trace sales and chargeback information into the system to facilitate chargeback processing and downstream reporting
  • Business Level English (Writing, Reading and some verbal communication)
9

Skills For Global Channel Operations Specialist Resume

  • Positive ‘can-do’ attitude to getting results and finding solutions to problems
  • Assist with Deal Registration Program while working with Channel Executives on strategy and planning
  • Flexible, team builder, team innovator, feels totally at ease in a fast growing organization
  • A lover of emerging technologies, ideally with a passion for music!!
  • Collect channel partner evaluation results from commercial teams in the territory for updating of the dashboards
  • Able to promote the Polycom value proposition on a conceptual basis and through highlighting business benefit/value add to a channels business Desirable
  • Collect and analyse competition data including market share data on quarterly basis, identify business implications and plan scenarios
10

Skills For Specialist, Channel Operations Resume

  • Identifies strategic partner reporting requirements and provides regular updates to leadership on critical KPI’s and SLA status for operations
  • Proactively collaborate with Channel Sales team, Channel Marketing team, Partners and Distributors to execute programs and provide appropriate information
  • Manages productive, professional relationships with existing and new Channel Resellers to maximize revenue growth
  • Builds tools and processes to improve visibility into channel partner forecasting, opportunity management and account development activities
  • Represents and offers guidance for our Marketing, Legal and Operations teams
  • Provide QBR reporting on health of channel programs for upper management and Channel Business Managers to review with partners
  • Responsible for NPI, Pricing Operations and CPQ Business Processes and Tools

List of Typical Responsibilities For a Channel Operations Resume

1

Responsibilities For Channel Operations Manager Resume

  • Good organisation and time management skills, including working independently and unsupervised, able to prioritise and handle multiple tasks/projects
  • Previous channel operations experience
  • Experience with SFDC Dashboard creation and management, report development and management
  • Communicate and cooperate with teams across international time zones
  • Logistical experience with Chinese customs and importation processes
  • Develop tools/systems to ensure Partner database information is maintained in good order
2

Responsibilities For Channel Operations Specialist Resume

  • Monitor and ensure accuracy of Partner contact information in CRM tools/systems to ensure Partner database information is maintained in good order
  • Coordinating opening of new financial & non-financial accounts & setting up new agreements
  • Providing data to commercial teams to enable them to create and update the market assessments of their regions
  • Provides historical reference by developing and utilizing filing and retrieval systems; recording and sharing meeting minutes
  • Lead a team of 8 Coordinators in the research, planning and scheduling of kiosk events within MDU buildings, grocery stores, community events and tradeshows
  • Achieve booking targets and all other elements of execution to support the Sales teams in achieving their sales targets
3

Responsibilities For Channel Operations Analyst Resume

  • Broad working knowledge of Microsoft including business
  • A track record of successfully developing and implementing Partner Programs within a multinational Vendor / manufacturer in a hi-tech environment
  • Take the initiative through problem-solving and system thinking
  • Partner Field Enablement: Shared responsibilities for sales execution in the Channel with regards to the following
  • Work with Marcom to ensure appropriate industry forums are planned in advance for attendance of channel and sales with appropriate speaking engagements
  • Develop a comprehensive global partner program guideline aligning with New Relic’s strategic objectives
  • Actively offer suggestions on enhancing workflow processes, business analysis, and other activities to automate systems and general approach
  • Able to take initiative and ownership of on-going data needs
  • Able to provide coaching & mentorship to other associates
4

Responsibilities For Senior Manager Channel Operations Resume

  • Acts as a first point of contact for regular, on-going customer accounts on daily operational matters
  • Contributes to efforts to optimize current processes, often collaborating with other groups within the company to improve day-to-day activities
  • Develop and utilize proactive monitoring processes to meet program expectations and global standards
  • Support the business by ensuring that client satisfaction levels are achieved to a high standard and issues are recognised, documented and resolved
  • Facilitate the establishment of testing venues to meet the requisite footprint for exam delivery
  • Launch and provide ongoing management of new channel solutions
  • Work with stakeholders, trainers and document writers to ensure the provision of appropriate process, training and operational reports and documentation
  • Participate in Channel Sales calls, as needed, to facilitate the on-boarding of new 3rd party test centres
  • Raise awareness of localised testing challenges
5

Responsibilities For Omni Channel Operations Manager Resume

  • Comfortable presenting to senior-level stakeholders
  • Work on SFDC and responsible for processing all partners claims, etc
  • Assist in PO processing from partners/distributors
  • Follow up on outstanding AR collection
  • Assist with accurately forecasting global partner bookings
  • Support entire operational workflow from partner lead-to-cash, including partner tech stack
  • Track partner performance KPIs and define the review cycle to terminate underperforming or non-compliant partners
  • Familiarity working with cross functional teams in a fast-paced environment
  • Lead and deliver on multiple and competing projects
6

Responsibilities For Channel Operations & Business Metrics Analyst Resume

  • Upbeat, personable, and comfortable working with just about anybody
  • Advanced knowledge of Microsoft Office and Excel; including the manipulation of pivot tables and knowledge of formulas
  • Manage partner training requests and maintain accreditations
  • Provides insight into commissions data while proactively providing recommendations to address potential areas of concern
  • Maintains adequate controls to ensure data and process integrity while escalating issues/concerns/recommendations in a timely manner
  • Engages the team to deliver continuous improvements directly impacting financial performance
  • Comfortable working with field resources, C-Suite, and external business owners
7

Responsibilities For Manager, Channel Operations Resume

  • Deep understanding of back end operations of a partner program
  • PM / Pricing Team
  • Personable and able to build harmonious working relationships with partners and colleagues
  • Provide weekly updates regarding Partner/Customer data: define dashboards, metrics on customers and partners as needed by the Channel organization
  • Serve as a trusted adviser to the sales team on deal related matters including proposals of alternative options and/or value proposition to drive deal closures
8

Responsibilities For Senior Channel Operations Analyst Resume

  • Attend bi-monthly calls with US based Sales Operations team leaders for latest best practices and updates to training documentation
  • Acquires deep understanding of the PartnerConnect program and all operational processes
  • Provide program, process and tool enablement to Channel Sales and partners
  • Become a Subject Matter Expert (SME) on partner tools and systems, providing training as needed and recommending enhancements to improve ease of use and effectiveness
  • Channel Partner process development and integration
  • Gather channel partner data & performance analytics
  • Develop and drive simplification projects for service 3rd parties
  • Connect with global regions for alignment on process improvements
9

Responsibilities For Global Channel Operations Specialist Resume

  • Lead the implementation of NPI (New Product Introduction) Programs to channel operation
  • Support channel partner issue resolution
  • Set up business plans in administration tool to support regional team’s
  • Is responsible for continuous improvement of processes, systems and tools in support of channel partner needs
  • Works closely with the EMEA Channel Development Manager
  • Provides visibility into and clarifies policies and guidelines for Channel Resellers
  • Ensure new channel partner staff are trained on MathWork’s policies and guidelines
  • Works with executive and cross functional leadership to establish sales goals to support and meet the company’s sales, revenue and strategic growth goals
10

Responsibilities For Specialist, Channel Operations Resume

  • Leads engagement with internal subsidiary stakeholders on improvement initiatives. Focusing on Cost saving and leveraging best practices across all regions and Area’s
  • Implement quantitative and qualitative metrics to manage channel sales programs
  • Support local Channel Sales Leadership in the creation of Partner Quarterly Business Reviews (QBRs), other related analysis as required
  • Analyze and communicate sales performance
  • Analyze the adherence of compliance policies within reseller channel
  • Report and analyze partner performance in programs and provide insights to help grow the channel business with partners
  • Develop and publish a set of KPIs to track program success

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