Case Analyst Resume Sample

4.5
19 votes

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Elbert Williamson
827 Jacobi Run,  Detroit, MI
+1 (555) 982 6148

Work Experience


Supervisory Investigations Case Analyst
05/2015 - PRESENT
New York, NY
  • Manage new to bank client onboarding and existing client CDD process’s to defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager
  • Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile
  • Coordinate the client onboarding cases from initiation to the point the client cash account is open and HSBC Net channels access has been provided
  • Take ownership for the development of an onboarding plan and the creation of the client application pack
  • Manage the client experience throughout the onboarding of new to bank clients and the CDD refresh for existing clients; maintaining the highest standard of excellence in customer service and answer client queries as and when they arise
  • Request and follow-up with the client for outstanding information and documentation; including KYC/CDD and signed account opening documents
  • Handle requests for additional information from CDD Operations and liaise further with the client as required
  • Ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA’s are visible and managed with all involved parties
  • Ensure the client is able to successfully activate the cash account and is in receipt of the ‘tools’ required for channel access
Business Case Analyst
09/2012 - 11/2014
Houston, TX
  • Be an active member of the team and a strong team-player
  • Be flexible and dynamic with support to the wider team
  • Strong communication both upwards and at peer level
  • Ensure that any data input is dealt with in a timely manner and in the correct and consistent format
  • Maintain an environment in which compliance and risk control are a key performance criteria
  • Control of workflow processes, adhering to all associated procedures
  • Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above
  • Experience with the electric power industry
  • Experience with desk research and model development in Excel
Innovation Business Case Analyst
01/2006 - 03/2012
Phoenix, AZ
  • Knowledge of infrastructure financing
  • Good knowledge of lending processes
  • Understanding the ACA’s Health Care Exchange laws, regulations, and policies with the goal of improving organizational effectiveness
  • Understanding and following escalation criteria to forward complex cases to appropriate Queues for resolution
  • Prepares materials for external security analysts, conducts lease versus buy analyses and monitors company’s cost of capital
  • Provides in-depth investigative oversight to field investigators; performs extensive analysis of investigative tasks, develops detailed knowledge of client’s objectives
  • Case analysis (analyzing work submitted from field investigators with CBP/ICE investigative requirements)

Education


Indiana Wesleyan University - Cincinnati Education Center
2000 - 2005
Bachelor's Degree in Management

Professional Skills


  • Communicating effectively with inmates to obtain pertinent data
  • Experience in Finance and/or Accounting
  • Or work experience working with people on a daily basis through administrative roles, customer service, restaurant employment, etc
  • Demonstrates & applies high analytical ability
  • Infrastructure experience
  • Seeking and exchanging information
  • Making personality evaluations and appraisals of attitudes in regard to a person's reactions to the testing and interview situations

How to write Case Analyst Resume

Case Analyst role is responsible for government, software, finance, training, auditing, reporting, research, security, languages, health.
To write great resume for case analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Case Analyst Resume

The section contact information is important in your case analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Case Analyst Resume

The section work experience is an essential part of your case analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous case analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular case analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Case Analyst resume experience can include:

  • Thinking and acting quickly in emergencies in order to determine and implement effective and appropriate courses of action
  • Relevant tertiary qualifications in economics, finance, commerce or similar discipline, or equivalent experience
  • Preparing complete Reports of Investigations (ROIs)
  • Expressing oneself clearly, tactfully, and concisely in oral and written form
  • Ensure delivery of processes and paperwork to efficiently process client lending, instructions, products and solutions within agreed timescales
  • Adhere to and promote Barclays Guiding Principles

Education on a Case Analyst Resume

Make sure to make education a priority on your case analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your case analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Case Analyst Resume

When listing skills on your case analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical case analyst skills:

  • Strong analytical critical thinking skills and very good interpersonal skills
  • Flexibility and experience to manage multiple, high priority tasks and adjust to shifting priorities
  • Communicate effectively in writing in order to obtain/exchange information
  • Customer Service skills; able to develop and maintain relationships with customers, law enforcement officials and investigative teams
  • Relevant exempt experience with relevant BS/BA. 4 years relevant exempt experience with relevant MS
  • Advanced Excel and PowerPoint skills with VBA knowledge

List of Typical Skills For a Case Analyst Resume

1

Skills For Supervisory Investigations Case Analyst Resume

  • Communicate effectively orally in order to obtain/exchange information
  • Communicate with and present effectively and remotely to various stakeholders with variable levels of financial or analytical knowledge
  • Skill in applying analysis and problem solving strategies to obtain required information
  • Work experience in analytical and/or financial roles in a global or multinational environment
  • Work independently, prioritize tasks and handle pressure
  • Attention to detailAbility to prioritise
2

Skills For Trade BGI Case Analyst Resume

  • Understanding of Finance, Human Resources and Information Management functions
  • BA/BS in Business Management, IT, Finance/Accounting
  • In business facing role
  • Principals working in a different location and different time zone
  • Limited supervision regarding conduct of analytical work and preparation of presentations
3

Skills For Business Case Analyst Resume

  • Respond positively to changing business circumstances
  • Proactive/ reactive identification of customer needs/ issues
  • Absolute data privacy and confidentiality respect
  • Responsible for analyses timeliness and accuracy
  • Facilitate IBC client availability and revenue enhancement through the communication of Bank operational policy and guidelines
  • Ensure a systemic approach across the IBC to use all available tools to identify and mitigate risk
4

Skills For Onboarding Case Analyst Resume

  • Ensure early analysis of business performance, operational risk control and processes
  • Act in accordance with Barclays values
  • Create, develop and maintain effective working relationships across all relevant areas of the Group and establish and maintain constructive team working relationships with colleagues in accordance with Barclays Guiding Principles
  • Monitor own targets for speed and accuracy, reviewing own errors and losses, thus ensuring continued improvement to personal performance
  • Proactively contribute to team performance (both onshore and with our BSS colleagues) through maintaining a flexible approach to tasks, providing input to continuous improvement and being receptive to change
  • Responsible for proactively managing complex correspondence queries relating to BGI’s
  • Ensure all errors, risk evenets and losses are escalated to management in accordance with procedures
5

Skills For Innovation Business Case Analyst Resume

  • Proficiency in Microsoft Office products - Word, Excel, Outlook, PowerPoint, & SharePoint
  • Knowledge of HSBC Bank’s structures, products and procedures
  • Knowledge of the Bank’s operational procedures, systems, communications process and mediums
  • Or more experience with FAA Acquisition Management System and Joint Resource Council, obtaining successful JRC Final Investment Decision (FID), or successful management of 3 or more projects through the AMS process obtaining successful FID
  • Knowledge in AML / KYC regulatory requirements
  • Proficiency in both spoken and written English & Chinese
  • Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization
6

Skills For Prepublication / Foia Case Analyst Resume

  • Proficiency in both spoken and written English& Chinese
  • Work with a cross regional, multicultural and virtual team
  • Extensive number literacy and financial acumen
  • Influence and convince direct stakeholder through analysis
  • At ease with processes
7

Skills For Correctional Case Analyst Resume

  • Positive ‘can do’ attitude and an ability to take ownership of tasks through to completion
  • Acts as a team player, participates and contributes to the team’s success
  • 1) Preparing recommendations for entry into the stakeholders program 2) Providing assistance and advice to regional management 3) Analyzing procedures to identify more efficient and effective methods 4) Assisting in developing policies and standard operating procedures 5) Serving as a liaison with other Federal Agencies
  • Communicate effectively with inmates to obtain pertinent data
  • Interviewing techniques and principles
  • General knowledge of interviewing techniques and principles
8

Skills For Background Investigations Case Analyst Resume

  • Knowledge of rules, regulations, and policies relating to inmate custody and treatment
  • Make personality evaluations and appraisals of attitudes in regard to a person's reactions to the testing and interview situations
  • Rules, regulations, and policies relating to inmate custody and treatment
  • Documented knowledge of rules, regulations, and policies relating to inmate custody and treatment
  • General knowledge of test analysis and interpretation
  • Express oneself clearly, tactfully, and concisely in oral and written form
9

Skills For Cdd-onboarding Case Analyst Resume

  • Test analysis and interpretation
  • Documented knowledge of test analysis and interpretation
  • A copy of your DD214, member copy 4; OR

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