Card Product Manager Resume Sample

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Oswald Hansen
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Work Experience


Credit Card Product Manager
09/2015 - PRESENT
Chicago, IL
  • Developing and working to project plans
  • Thorough knowledge of the Bank’s application systems and their relationships within the Bank
  • Build and maintain debit product roadmaps enabling Chase for Business to be the easiest bank to do business with in the debit space, making it easy for customers and bankers to understand and communicate
  • Understanding customer and segment needs and opportunities
  • Leading product strategy for assigned product lines and executing product modifications and new product development; discovery and development of advanced or innovative features and functionality
  • Providing subject matter expertise on the products, features, functionality and controls
  • Understanding key competitors' related product and new developments in those offerings
Debit Card Product Manager
02/2013 - 07/2015
Los Angeles, CA
  • Makes recommendations in the development of marketing and advertising programs for the assigned product or products
  • The incumbent has responsibility for establishing and aligning RBC Bank’s Debit Card and ATM Channel Strategy in support of RBC Bank meetings its goals, objectives and financial targets
  • Acquisition Strategies (10%) Develop and lead initiatives to profitably acquire new debit card clients and expand client relationships through expanded capabilities and the online channel
  • Retention & Growth strategies (25%) Track, monitor, identify and leverage technology, research, servicing and market trends in card usage and behavior to enhance portfolio growth and profitability
  • ATM Channel strategy (15%) Develop an ATM channel strategy to identifying opportunities, improve access to money, reducing ATM channel costs and enhance RBC’s cross-border banking value proposition for the long-term
  • Monitor Local market competitors’ offering and performance
  • Manage Provider’s support and collaborate on expertise and strategic initiatives
  • Manage debit card fraud, working with the Card Analyst, FCRM, Deposit Operations, and the processor’s Risk Advisor
Senior Manager, Prepaid Card-product Manager
07/2009 - 09/2012
San Francisco, CA
  • “LIVE” the Bank’s Mission Statement and “PRACTICE” the Bank’s Corporate Strategy
  • Develop business cases to secure funding for new initiatives
  • Make recommendations based on regulatory changes, competition, consumer trends and market research
  • Lead efforts to rapidly fix and remediate any situations which negatively impact customer experience
  • Ensure a positive customer experience and the oversee the lifecycle of the initiative
  • Excellent written and verbal communication skills with the ability to take the lead in broad cross-functional groups
  • Drive business results with a strong sense of urgency
  • Clear and articulate communicator with strong personal presence who establishes credibility with senior management and other audiences inside and outside the bank

Education


Westfield State University
2004 - 2009
Bachelor's Degree in Business Management

Professional Skills


  • Excellent influencing skills through verbal and written communications
  • Strong analytical skills, including the ability to trend data from disparate sources and time frames
  • Excellent verbal, written and presentation skills with ability to express information and ideas clearly
  • Navigate at all levels in the organization and interact effectively with audiences of varying skill sets and authority
  • Demonstrated excellence in project management and project prioritization
  • Develop ongoing status reporting of issues – demonstrate progress
  • Financial and data analysis; experience working with data-driven decision making

How to write Card Product Manager Resume

Card Product Manager role is responsible for analytical, digital, research, design, marketing, credit, retail, organization, communications, lending.
To write great resume for card product manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Card Product Manager Resume

The section contact information is important in your card product manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Card Product Manager Resume

The section work experience is an essential part of your card product manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous card product manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular card product manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Card Product Manager resume experience can include:

  • Strong understanding of cards and rewards programs, product design, and related regulations
  • Design and implement a debit card strategy solving for the needs of Business Banking, its clients and its business partners
  • Develop and maintain controlled risk self-assessment to ensure processes and product features are working as designed and intended
  • Commercial Banking, Treasury/Corporate Investment Bank and Private Bank
  • Business Banking Deposit Product Team
  • Business Marketing, Legal, Strategy, IT and other functions

Education on a Card Product Manager Resume

Make sure to make education a priority on your card product manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your card product manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Card Product Manager Resume

When listing skills on your card product manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical card product manager skills:

  • Solid managerial skills who leads by example and creates a positive team environment
  • Manage the overall experience and profitability of the Business Banking Debit product line, including special-use products for employees of our customers
  • High level of business acumen and strong P&L understanding
  • Create process flows for each channel demonstrating the current and desired customer experience
  • Proven record of developing relationships and drive accountability from key business partners
  • Strong business acumen with understanding of financials

List of Typical Experience For a Card Product Manager Resume

1

Experience For Credit Card Product Manager Resume

  • Establishes budget requirements and ensures financial returns for the business. Completes financial analyses, portfolio trends, opportunity assessments and other product analysis to identify risk reward opportunities and support continued profitable growth of the portfolio
  • Vendor Management. Monitors vendor performance in accordance with contracts, SLAs, and corporate goals
  • Develop strategies to increase penetration, activation, and utilization of credit and debit card services
  • Analyze Rewards program trends and recommend opportunities to improve appeal, utilization, and profitability
  • Recommend new features and product enhancements
  • Work closely with VP Payments to analyze marketplace trends, build partnerships with industry experts, and create excitement for the company brand
  • Help establish and monitor progress against portfolio goals and objectives
2

Experience For Debit Card Product Manager Resume

  • Knowledge of financial services industry and payment regulations
  • Work with different personalities and job levels
  • Performs research and analysis related to market trends, profitability, pricing, product positioning, and sales strategy. Provides recommendations that are in alignment with organizational objectives
  • Maintains and uses knowledge of the competitive environment, i.e. assesses competitive landscape, leading industry trends and market demands to improve credit card acquisition tactics and services
  • Supports the assessment and helps track performance of key business credit card portfolio metrics in order to ensure success/profitable growth
3

Experience For Senior Manager, Prepaid Card-product Manager Resume

  • Builds and strengthens relationships with internal and external partners; ensures key stakeholders are aligned with the proposed vision
  • Responsible for management of debit card business, including profitability, partnerships and overall market position. Assists in establishing account and revenue goals, client acquisition and marketing strategies for target customer base. Works closely with key internal partners in Marketing, Branch Division, Retail Deposits and other divisions to support the execution of business plan
  • Supports all phases of product development including research and planning, implementation, testing, execution, reporting, and monitoring. Identifies legal, technical, operational, marketing, compliance, or other related requirements. Ensures channel readiness for campaigns, product changes, product launches, changes in policies and procedures and process improvements
  • Monitor operations to ensure product systems are maintained and continuously improved. As appropriate, enhance the product delivery system infrastructure, including improvement of existing product systems, processes and documentation in support of product introductions, changes/ enhancements and operations, in order to meet customer needs and facilitate ease of sales, fulfillment and servicing

List of Typical Skills For a Card Product Manager Resume

1

Skills For Credit Card Product Manager Resume

  • Strong analytical skills with the ability to develop and sell in business cases
  • Designing, building and enhancing BMO Harris’s Small Business card portfolio to deliver an exceptional customer experience
  • Good understanding of bank branch banking operations
  • Work under own initiative with proficiency to set priorities in a performance-driven environment
  • Develop business cases for projects and prioritize across channels for desired end-state (include with Road Map)
  • Bank related experience, preferably in product, project management and/or control functions
  • Liaising with inter-Bank departments and external vendors to determine potential improvements to the Prepaid Card product line
2

Skills For Debit Card Product Manager Resume

  • Create on-going monitoring routines and reporting that is pushed to channels for process improvement
  • Propose testing strategies to maximize financial return on card marketing campaigns
  • Ensure competitive differentiation of product suite while ensuring achievement of profitability goals
  • Collaborative, able to bringing teams together and direct work to achieve goals
  • Work with internal stakeholders to foster ongoing support of cards
  • Proficient in data manipulation
3

Skills For Senior Manager, Prepaid Card-product Manager Resume

  • Assimilate a large amount of information to identify data driven action plans
  • Background in consumer card payments
  • Strategic thinker with ability to articulate and execute strategy
  • Cross-functional and leadership abilities
  • Efficiently plan and manage numerous projects and tasks under tight deadlines in fast-paced, team-oriented environment
4

Skills For Senior VP, Secured Card Product Manager Resume

  • Demonstrate a high level of inquisitiveness, initiative and critical thinking to formulate business issues into analytical problems and devise actionable solution
  • Demonstrated management skills, including ability to prioritize, meet deadlines, follow through on completion of high-profile projects, and people management skills
  • Drive and analyze results from Small Business open end credit portfolio management activity
  • Assisting the Director in strategy formulation and attainment of profitability objectives for the Prepaid Cards through continuous research of new business models and approaches to the existing business structure
  • The preparation of requirements documents, business cases, and strategic documents for new Prepaid Card products
  • Ensuring conformity with Bank standards, market needs and Bank strategy from marketing and systems related perspectives in these carrying out of these initiatives
  • The preparation of Marketing Plan(s) and sales initiatives
  • Developing the strategy and roadmap for BMO Harris’s Small Business payments solutions based on deep customer insights. Inclusive of enhancing current products and developing new products as needed over time
  • Manage progress to plans, and develop, communicate, delegate and actively participate in the implementation of actions necessary to correct internal and external issues, escalating significant issues
5

Skills For Gcg-credit Card Product Manager Resume

  • Contribute to, implement and manage
  • Enhancements to the assigned product(s) to achieve market share and profitability goals, while ensuring ease of use by customers and ability of sales force to execute on sales and service plans
  • Develop, implement and manage legacy product strategies (if applicable) including migration policy and tactics over time, balancing customer satisfaction with the costs and complexity of maintaining declining portfolios of retired products / pricing packages
  • Regularly monitor customer and competitive environments to ensure product offers remain relevant to customer needs and achieve the desired competitive positioning
  • Provide input to the pricing structure for the product, particularly regarding feature/ price tradeoffs, based on a thorough understanding of competitor/ substitute products, product performance and deep customer knowledge/ insights
  • Monitor product and system performance, acting as subject matter expert to systems development and implementation functions to ensure effectiveness, efficiency and achievement of results across P&C
  • Ensure that the set of channels through which the product is distributed is optimal, and, in collaboration with other parts of the Bank develop a concise channel strategy, and ensure execution on the strategy
  • Achieve operational excellence through the design and delivery of processes and control systems that are aligned to target market segments, and by ensuring all significant risks have been identified, assessed and appropriately managed or mitigated
6

Skills For Gcg-debit Card Product Manager Resume

  • Experience translating business strategy and analysis into tactics
  • Work in an evolving environment, where change is the norm
  • Work in a matrix environment, requiring input from different departments, lines of business, and external service providers
  • Deliver on annual goals for Revenue, Contribution, Productivity, Market-Share, and Loyalty
  • Manage and ensure Product, Customer, and Channel profitability across all acquisition vintages
  • Develop and manage the execution of product strategies based on deep consumer insights
7

Skills For Small Business Credit Card Product Manager Resume

  • Ensure assigned products meet the needs of our customer segments and our sales force
  • Contribute toward product management strategies and policies & procedures across the suite of products and services
  • Oversee the customer life-cycle management activities (usage, up-sell, win back, etc.) for the assigned product(s)
  • Work well under tight deadlines in fast-paced, team-oriented environment
  • Proficient in Microsoft suite of business products
  • Authority to approve business requirements project spend, vendor invoices
  • Strong analytical skills with ability to draw appropriate conclusions from data, summarize information and present logical recommendations to manage customer relations and market current and new products
8

Skills For Chase Debit Card Product Manager Resume

  • Payment industry expertise, specifically small business credit cards
  • Contribute to, implement, and manage a 1-2 year roadmap
  • Manage progress to plans, and develop, communicate, delegate and actively participate in the implementation of actions necessary to correct internal and external issues
  • Provide extensive product expertise and intimately understand all aspects of product performance and drivers (market, financial, business) to inform product features and benefits and provide advice and recommendations
  • Develop a roadmap, in synch with the enterprise payment platform approach, for Consumer Card payment channels. Ensure all projects in flight align to this vision and do not create re-work or throw-away work (Digital to be first priority)
  • Influence channel owners to execute against Card roadmap
  • Partner with Credit and Fraud to reduce payment-related losses, drive consistent controls
  • Partner with Enterprise Payments Team on enterprise payment platform budget allocations
  • Create an intake process to properly assign issue ownership
9

Skills For Core Card Product Manager Resume

  • Develop as the payments technical and compliance SME (ex. NACHA/ACH rules)
  • Measure customer impact of strategies deployed
  • Strategic vision with the ability to translate into tactical execution
  • Innovative – ability to think creatively and problem solve
  • Develop and maintain Product and Innovation Roadmaps for new product development and product improvements
10

Skills For Citibank Berhad Kl-debit Card Product Manager Resume

  • Evaluate and respond to banker feedback, determine next steps and, trends for processes improvements and product changes
  • Responsible for all aspects of product development and portfolio management
  • Consumer Analysis Group, Debit Card Research & Service and ATM Teams
  • Business Controls, Audit and AML groups
  • Business Regional Sales teams and Sales Support Group(s)

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