Business Transformation Manager Resume Sample
Connor O'Conner
20384 Reuben Lake,
Los Angeles,
CA
+1 (555) 888 8082
Work Experience
Business Transformation Manager
12/2016
-
PRESENT
Phoenix, AZ
- Lead conception, scope definition, and execution of various types of strategic and operational business transformation initiatives, ranging from Market, Corporate and Operational Strategy to Process Improvement
- Develop and articulate PTC’s value proposition, as a unique value roadmap, to meet the identified customer business needs
- Proven professional experience (+8 years) in business transformation as consultant or on company side with focus on complex products
- Deep knowledge (+8 years) regarding LEAN tools and their practical application
- Experience within healthcare, aerospace or automotive industry
- Proven track record in Kaizens, value stream mapping sessions and activities to achieve project objectives
- Demonstrable team management skills
- Fluent in English and German both written and spoken is required
Senior Business Transformation Manager
12/2011
-
09/2016
Philadelphia, PA
- Understand and analyze various drivers impacting technician dispatch metrics and outcomes and provide a fact-based recommendation to the stakeholders on how these dispatches can be optimized
- Conduct analyses needed to prove or disprove the hypothesis driving the project execution
- Good leadership skills to handle & mentor team
- Work under pressure for longer duration
- Good Communicator, Fluent in English, spoken and written
- Self-Starter with High personal drive to deliver agreed targets
- Lead concept, scope definition, and execution of strategic and operational business transformation initiatives, ranging from Corporate and Operational Strategy to Process Improvement
- Working with the Manager of Business Transformation, and leaders in wireline business units, to provide effective leadership for the initiatives under analysis and execution
- Conduct analyses needed to prove or disprove the hypotheses driving project execution
Business Transformation Manager Innovation
10/2004
-
06/2011
Houston, TX
- Support others by providing real-time coaching on business transformation and process improvement methodologies and tools
- Provides expert advice and coaching to initiative leads and initiative teams to ensure best- practice execution of IPG's approach for finance optimization
- SME of Vantage (IPG's version of SAP) process flows, SSC process flows and SSC operating model
- Supports external teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes
- Supports SSC performance management activities (budgets, forecasts, allocations to agencies, metric and service level agreements)
- Supports Asia Pacific SSC Directors to implement process improvement activities
- Supports SSC deployment activities and migration of additional activities from agencies to SSCs
- Promotes the business change strategy in line with the Global SSC strategy and SSC service offerings
Education
University of Phoenix - Hawaii Campus
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Excellent communicator, both verbally and in writing, with strong facilitation and presentation skills to executive level
- Excellent project/process management and prioritization skills. Results focused
- Strategic mind-set, with strong analytical, problem-solving, creative and conceptual skills
- Very strong interpersonal and communication skills (including both structured and effective English written and verbal communication
- Excellent communications, analytical, and organizational skills
- Proven leadership experience and demonstrated ability to be a change agent within the organisation. Able to think outside the box
- Thinking Skills- trend, data, events analysis to draw sound conclusions
How to write Business Transformation Manager Resume
Business Transformation Manager role is responsible for facilitation, training, transformation, collaboration, organization, leadership, integration, finance, procurement, architecture.
To write great resume for business transformation manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Transformation Manager Resume
The section contact information is important in your business transformation manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Transformation Manager Resume
The section work experience is an essential part of your business transformation manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business transformation manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business transformation manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Transformation Manager resume experience can include:
- Experience leading and managing large projects from start to finish with specific experience in
- Strong business product management experience and IT development understanding
- Business, data, and financial analysis skills
- Demonstrate strong leadership and a clearly identifiable work ethos throughout the lean programme
- Provides overall direction, guidance and definition of business architecture to effectively support our clients business goals
- Demonstrate change management experience
Education on a Business Transformation Manager Resume
Make sure to make education a priority on your business transformation manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business transformation manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Transformation Manager Resume
When listing skills on your business transformation manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business transformation manager skills:
- Superior communications skills, training skills and adult learning theory, and consulting/influencing skills
- Excellent project/process management and prioritisation skills with a results focus
- Strong presentation skills; ability to present to large groups and to senior management
- Strong enterprise financial and production system skills on system such as SAP, Oracle etc
- Superior change management skills including the understanding of both individual change and organizational change.
- Demonstrate strategic agility and ability to collaborate, with evidence of having worked as a business partner with of a multi- national organization
List of Typical Experience For a Business Transformation Manager Resume
1
Experience For Senior Business Transformation Manager Resume
- Coaching experience, including leaders and front-line staff
- Working with Business Transformation and leaders in the wireline business units, provide effective leadership for the initiatives under analysis and execution
- Bridge communication between the departments and maintaining strong relationships across the business
- Experience working in business with agile principles or practices
- Demonstrated collaborative approach and learning orientation
- Experience managing in matrix organization
- Experience in Business Transformation Consulting
- Experience in implementing large scale projects with multi phased rollouts
2
Experience For IoT Business Transformation Manager Resume
- Relevant working experience in a global I2M and/or O2C processes in a regional or global role
- Facilitate global kaizen events to target key enterprise improvements and provide instant offense when necessary to drive strategic priorities
- Alignment of overall business focus (including focus on strategy, priorities, delivery and budgets) through consistency of objectives, process and leadership
- Demonstrate thought leadership and share insights
- Lead, motivate, and support project teams of people from diverse backgrounds and varied experience to implement appropriate and best practise lean techniques
3
Experience For Business Transformation Manager Innovation Resume
- Understanding of core change management methodologies and principles
- Working with your colleagues to understand the current processes are and what a great service operation looks like
- Analysing data to support key decision makers so that the right decisions are made for our Customers and bank strategy
- Leading analysis of a variety of available information/data to highlight challenges and opportunities to make change
- Thinking outside of the box to deliver breakthrough
- Be the go to person for specialist business improvement and lean expertise; leading the Lean Steering Group and representing the JV at the HS2 Lean forum
- Work stream development, including Financial Analysis, KPI development and Forecasting of Financial impacts of the proposed work streams
4
Experience For Channel Business Transformation Manager Resume
- Acts as a subject matter expert in driving our clients in their business transformation to the future state operating model
- Be actively involved in presales activities and closely supporting senior executives on pursuits, bids and sell on opportunities
- Partner with Business, Functions and Regions on developing new or refined processes
- Partner with leaders to develop Improvement strategy, goals and plans in order to achieve operating income targets
- Identify and drive internal/external benchmarking opportunities to improve processes/toolkits in order to drive quality, service and cost improvements
- Implement and deliver business performance/improvement programs or projects working with GTRF Product and Implementation teams
- Functions as a liaison to Business and IT internally and externally in order to communicate a clear understanding of the
- Take ownership of a client from initiation to go live, through business process mapping, requirements analysis, UAT, go live support
5
Experience For Haifa Business Transformation Manager Resume
- Understands the underlying business, implementation & product usage of assigned client/s
- Provides assistance and business expertise to the Support Team and the QA Team in verifying client reported issues and internally raised issues
- Support senior decision-making through costed business cases that clearly convey the rationale for change
- Ran Root Cause Problem Solving sessions for all teams in Operations
- Drive Lean training and be the reference point for regional lean community
6
Experience For Business Transformation Manager Lean Resume
- Organized with a natural inclination for planning and tactics
- Supports Global Business Transformation initiatives
- Ensures timelines are adhered to for initiatives and that governance protocols are followed to address process problems, service capacity, pacing, resourcing issues and any other red flag issues needing leadership attention
- Develop business cases and define solutions that drive revenue and cost savings
- Develop both short-term and long-term recommendations and execution plans to drive business results
- Working with the Director and/or Senior Manager of Business Transformation, and leaders in wireline business units, provide effective leadership for the initiatives under analysis and execution
- Lead conception, scope definition, and execution of various types of strategic, marketing and operational business transformation initiatives, ranging from Corporate and Marketing Strategy to Process Improvement
- Provide proactive and engaged leadership on key projects designed to increase revenue and customer acquisitions, reduce expenses and customer churn, enhance business marketing efficiency, and improve customer experience
7
Experience For Business Transformation Manager for Consumer Banking Resume
- Provide senior leadership and business unit management with updates on project status, key metrics, issues, and risks
- Develop materials for executive review from attending cross functional meetings, working with team members and working with cross functional team members individually
- Work independently to gather all information needed to drive the project forward
- Develop and execute ideas on how to improve the management of the projects
- Establishing formal program management for these Continuous Improvement projects – including formal status reporting and communication of the overall program objectives, roadmaps, projects, resources, timelines and benefits
- Statistical analysis – improving data collection methods, creating data definitions, inferential data analysis, root cause identification, and understanding variation
- Collaborating and creating cohesion across business units – creating better visibility on process before/during/after the redesign, defining the change, measuring before/after improvements to quantify and analyzing business value of initiatives
8
Experience For CIB Ops-business Transformation Manager Resume
- Establishing a cohesive Client Operations Scorecard/Dashboard – ensuring measures are operationally defined to enable understanding across the team. Implementing a measurement system to monitor and track sustainable performance
- Be an effective change agent utilizing proper stakeholder analysis and change management techniques.
- To ensure that the UK Consumer Franchise is leveraging the Rainbow platform to drive revenue, reduce expense and improve the Client Experience
- Support Strategic Plan development of CU Business Transformation initiatives, business action plans and priorities
- Actively evaluate bottler commercial terms in a pre and post consolidation scenario with the right set of functionally aligned assumptions
- Establishing training and awareness mechanisms – ensuring stakeholders and users are aware, understand and execute improvement initiatives
- Lead concept, define scope, and execute on strategic and operational business transformation initiatives, ranging from corporate and operational strategy to process improvement
- Working with the Director of Business Transformation, and leaders in wireline business units, to provide effective leadership for the initiatives under analysis and execution
9
Experience For BB Business Transformation Manager Resume
- Developing and implementing channel strategy to drive competitive acquisition of new products and services in existing and new markets. Focus is on small to medium business segments
- Aligning channel strategy program to business plan and revenue growth expectations
- Leading conception, scope definition, and execution of various types of strategic and operational business transformation initiatives, ranging from Corporate and Operational Strategy to Process Improvement
- Working with the Director of Business Transformation, and leaders in wireline business units, providing effective leadership for the initiatives under analysis and execution
- Understanding and analyzing various drivers impacting key metrics and outcomes and providing a fact-based recommendation to the stakeholders
10
Experience For Business Transformation Manager Resume
- Providing senior leadership and functional unit management with updates on project status, key metrics, issues, and risks
- Being a liaison between business units on projects that have a multi-organization or business unit scope
- Leading the financial and operational assessment of strategic options with a cross functional team
- Coordinating local capital expenditure process
- Providing an accurate evaluation and analysis of current financials, opportunities and risks
List of Typical Skills For a Business Transformation Manager Resume
1
Skills For Senior Business Transformation Manager Resume
- Baseline information about NPPD’s current workforce (their knowledge, skills, & abilities)
- Consulting experience including Change Management, Business Consulting, and Project Implementation disciplines
- Planning & organizing (multiple priority management)
- Working closely with the agencies to promote a strong internal control environment and resolve finance operational issues for the agencies and the SSCs
- Working with leaders in wireline business units, provide effective leadership for the initiatives under analysis and execution
2
Skills For IoT Business Transformation Manager Resume
- Mentor and develop teams, managing work allocation, training, problem resolution, communication, job level goals, and the building of an effective team dynamic
- Experience in the developing and designing documents including, process outlines, process flows and implementation procedures
- Experience managing and developing people
- Strong relationship development, conflict resolution, and team building instincts. Makes the customer central to all thinking
- Acts as advisor to management and delivery teams on program or portfolio matters, including driving the overall portfolio prioritisation process
- Experience in driving a performance-based culture in both SSC and BPO operating environments
- Experience working in a Lean environment with Six Sigma
- Proven track record in leading significant Change initiatives that have delivered breakthrough results for an organisation
3
Skills For Business Transformation Manager Innovation Resume
- Demonstrated leadership, training delivery, and deployment of Lean at multiple levels of an organisation
- Re-design core product platform, creating a flexible and modular infrastructure, with enhanced digital customer experience, new product functionalities
- Financial Services experience dealing with process and technology change management, preferably in Finance
- Digitally savvy, technically orientated and with a good understanding of consumer and corporate solutions
- Experience with creating executive presentations
- Experience with crafting strategic communications
- Author effective communication launching a new product to thousands of clients, brokers, and carrier partners
- Very good at influencing without authority
4
Skills For Channel Business Transformation Manager Resume
- Work closely with the region to analyse, develop, implement, validate and track their identified benefits and provide project reporting where required
- Experience with internal functions, such as marketing, human resources, finance, and risk
- Experience of managing cross-culturally
- Become a valued contributor to the local Fintech communities through effective networking
- Demonstrate an excellence in the pursuit of outstanding client delivery
- Leadership experience in an operational role within a medical device, automotive or aerospace company or Tier 1 supplier to these industries
- Demonstrated track record in the facilitation of successful process improvements with sustained results
- Experience implementing change and the ability to influence colleagues at all levels
- Demonstrated ability to build organization alignment and influence organizational changes
5
Skills For Haifa Business Transformation Manager Resume
- Previous project management experience, and a natural flair for data
- Client sales and delivery experience
- Work with the Director of Business Transformation to provide effective leadership for the initiatives under analysis and execution
- Full programme development lifecycle experience from requirements gathering through design, testing and deployment
- Running workshops as well as structuring, deploying and monitoring the programme performance (budget, KPI’s etc)
- Providing analytical support and help in the diagnosis and solving key issues facing Bottler Joint Planning & AOP
- Teaching, coaching and certifying Lean Practitioners
6
Skills For Business Transformation Manager Lean Resume
- Leading and coaching others to deliver amazing service
- Supporting others by providing just in time coaching on business transformation and process improvement methodologies and tools
- Conducting Lean improvement activities aligned with global strategy (Daily Management, Problem Solving, Kaizen)
- Planning and facilitating workshops for colleagues across the bank
- Creating a lean culture ensuring all Leaders & Colleagues use Lean tools to make the bank better for our Customers
- Maintaining and delivering of all Surprise and Delight projects within Metro Bank
- Bringing Best Practices and knowledge into the organization
- Ensuring deliverable quality and address shortfalls
7
Skills For Business Transformation Manager for Consumer Banking Resume
- Willing to travel regularly within Asia Pacific
- Leading one or more of the improvement initiatives
- Analysing data to support key decision makers
- Leading analysis of a variety information/data to highlight challenges and opportunities
- Willing and able to travel (travel % depends on the assignment)
- Supporting the implementation of end to end business processes
- Providing agile coaching for leaders and teams
8
Skills For CIB Ops-business Transformation Manager Resume
- Building and delivering executive strategies
- Working and delivering programs in a collaborative environment
- Developing and implementing strategic programs in a multi-layered organization
- Assessing and delivering strategic communications
- Implementing Salesforce.com as a part of marketing strategy
- Conducting analyses needed to prove or disprove the hypotheses driving the project execution
- Delivering excellence with client, process and organization focus
- Designing program/project strategies for improvement initiatives
- Optimizing channel acquisition cost and ROI
9
Skills For BB Business Transformation Manager Resume
- Creating a Voice of Customer and Process overview driving accountable operational ownership
- Analysis and reporting of the hedge accounting impact of the transaction on the Group, including the impact on capacity on the existing hedge accounting models
- Analysis and reporting of the statutory and management accounting impacts of the transaction on the Group, both from a day1 and ongoing basis
- Responsible for tweaking the management of the projects as needed to ensure the project is meeting all goals and moving forward
- Management of mini-transformations projects (defining work plans, coordinating team members)
10
Skills For Business Transformation Manager Resume
- Business change management including communications, training and measurement
- Own the design of end-to-end improvement opportunities, identifying and mitigating associated risks to eliminate waste and create exemplar business process
- Analysis, reporting and understanding the legal entity impact of the transaction
- Perform analyses and create transparency on performance improvements possible within the work stream, signaling and anticipating on risks and road-blocks
- Maintain Philips End2End approach, methods & tools by executing the methodology and sharing learnings with the team
- Work with account and senior BPO Transformation leadership in delivering on time and quality transformation projects within existing and new clients
List of Typical Responsibilities For a Business Transformation Manager Resume
1
Responsibilities For Senior Business Transformation Manager Resume
- To understand and deploy the latent rainbow technological capability in order to assist in the resolution of customer pain points and the delivery of consistent world class processes
- Demonstrated strong communication skills as evidenced by ability to articulate business and technical concepts to diverse audiences
- Strong project management skills and experience, preferably from large and complex projects
- Experience working within discrete manufacturing or within consulting firms serving discrete manufacturing clients
- Excellent intellect, strategic and tactical thinking ability, complemented by a "hands-on" operational and business planning orientation.
- Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required
- Ales experience preferably in a two tier distribution model
- Work with the Director of Business Transformation toprovide effective leadership for the initiatives under analysis and execution
2
Responsibilities For IoT Business Transformation Manager Resume
- Insurance sector knowledge and experience
- Qualified accountant or strong Finance background 5-7 years
- Experience as a Business Architect/ Analyst/Implementation Consultant in the financial services sector
- Any Operations and business process improvement experience in Securities Services/Corporate Actions sector is an added advantage
- Experience in Securities Services/Corporate Actions implementations
- Professional Programme management qualification (or significant industry experience)
- Experience in Project Management, Continuous Improvement, IT and SAP System Enterprise
- Managerial experience: with 5 years or more
- Strong interest in end to end process and system improvements
3
Responsibilities For Business Transformation Manager Innovation Resume
- Experience in a management role
- Proven senior level stakeholder management abilities
- Proven ability in Systems Thinking (Sigma plan), Plan-Do-Check-Act, and Problem Solving
- Working with your colleagues to understand the current processes and what a great service operation looks like
- Processing improvements to support Customers and their effort to do business with Metro Bank
- Assessing the status of all transformation and launch activities and be the first point of contact for required escalations
- Responsible for supporting the OIM project management office including direct project management to drive timely remediation of all identified issues
- To work in partnership with Operations colleagues to reduce the frequency and severity of Business Issues impacting customers and NPS
- To review the technological capabilities in line with the business strategy and to work with the UK Consumer Franchise Leadership Team and the Regional Office to scope out key initiatives
4
Responsibilities For Channel Business Transformation Manager Resume
- Department is responsible for partnering with Market and Corporate functions to drive business process improvements and efficiencies within an assigned business discipline or disciplines
- Thoroughly competent in all aspects of data mining and statistical analysis. Responsible for interpreting and identifying root cause issues and making recommendations to management
- Facilitate cross functional team meetings, large scale ideation or solution workshops, Program identification Sessions, and executive update meetings with sponsors and champions
- Good understanding of SOX requirements
- Support site leader and General Manager’s in using Business Transformation tools to drive impact in the business (Hoshin, DM PS)
5
Responsibilities For Haifa Business Transformation Manager Resume
- Provide support to General Manager’s and site leader managing monthly business reviews
- Own and develop new relationships with current clients on behalf of Capgemini BPO, operating at various levels of client organizations
- Build system & model for internal & external bench marking on GTM Systems to identify new opportunities
- Support overall Imaging China and business partner to achieve business objectives and goals
- Improve competency of activating excellence and improvement initiatives and activities
- Sound working knowledge of general business processes and organizational framework, such as goals, strategy, culture and structure
- Design, develop, and implement a Continuous Improvement roadmap for an operating business
- Flexibility and endurance in a challenging environment
- Define and implement quality management processes to the MOX team’s activities with application of appropriate metrics to demonstrate quality levels are delivered
6
Responsibilities For Business Transformation Manager Lean Resume
- Participates in the root cause analysis of identified issues and contributes to recommendations on remediation plans including methods, procedures, and technologies to ensure issues are resolved, and adequate processes and controls are implemented to prevent future issues
- Leads development of remediation plans ensuring plans are complete and address; the root cause, testing to close deficiencies supports conclusion, and that the timing of activities in the plan is accurate to ensure remediation is complete within the timeframe committed to by Management
- Manages multiple remediation projects concurrently, as needed, including project plan development, resource planning, coordination of project team, deliverables, testing, and implementation
- Designs, produces and distributes reporting on project portfolio progress, risks, issues, and dependencies
- Proactively identifies potential gaps in delivery and facilitates actions to close issues and mitigate risks
- Ensures projects are on time, evaluates project portfolio for cross project dependencies, and escalates to the BTL as appropriate
- Coordinates with Business Unit Risk Management (BURM), Internal Audit, and SOX teams as needed
- Develops project budgets. Identifies project resource needs and funding requirements and coordinates with appropriate CFO to secure funding. Monitors project financial results to ensure accurate accounting and forecasting each month
- Ensures all project documentation standards and governance requirements are met within the required timeframes in accordance with the appropriate Project Management Framework designated for the given project
7
Responsibilities For Business Transformation Manager for Consumer Banking Resume
- Sell & deliver transformation projects using Capgemini assets and methodology
- Positively contribute to the growth of BPO transformation revenues/support sales and delivery of transformation engagements with new logo’s
- Contribute to product development across FAO
- Play and active support role to BTS leadership and attract and develop talent
- Finance process expertise across the Finance functions (P2P, OTC, R2R)
8
Responsibilities For CIB Ops-business Transformation Manager Resume
- Able to collaborate with a global team
- Participates in the root cause analysis of identified issues including methods, procedures, and technologies to ensure the issues are resolved, and adequate processes and controls are implemented to prevent future issues
- Coordinates across the three lines of defense, including Business Unit Risk Management (BURM), Risk, Internal Audit, and SOX teams as needed
- Leads development of remediation plans ensuring plans are complete and address; the root cause, testing to close deficiencies, and that the timing of activities in the plan are accurate to ensure remediation is complete within the timeframe committed to by Management
- Lead various types of business transformation initiatives including but not limited to Lean Six Sigma Process Improvement and Design projects
- Maintain accurate and thorough project documentations / record keeping
- Develops and delivers management and other project-related presentations as needed
- Provide active and aggressive leadership on key projects
9
Responsibilities For BB Business Transformation Manager Resume
- Facilitate team meetings, cross-functional workshops, and Lean Six Sigma Work-outs
- Provide management with updates on project status, key metrics, and risks
- Be a liaison between business unites on projects that have a multi-organization or business unit scope
- Support the Data Project Lead in the project design, incl. detailed scoping of the project and various initiatives, and defining the end-state results / deliverables of each initiative, in collaboration with internal stakeholders
- Lead detailed design of specific initiatives within the workstream of the project: conduct analysis, propose solutions, manage stakeholder alignment, develop implementation plan
- Lead implementation of initiatives: execute implementation plan, resolve issues, communicate and report progress
10
Responsibilities For Business Transformation Manager Resume
- Work together with other team members to identify and manage dependencies across different initiatives, support other initiatives by providing knowledge and expertise in respective areas, serve as a point of knowledge / contact for team for the specific initiatives and related areas
- Political savvy; mature enough to work with senior management; can cope with high pressure
- Partnering with the Regional General Manager’s and their Leadership Teams on challenging status quo to successfully scope potential revenue enhancement, cost reduction or process improvement opportunities
- Provide project leadership to cross functional teams and effectively utilise project management techniques to organise, plan and execute initiatives while meeting or exceeding timelines
- Experience in a variety of industries
- Support the development of strategies for improving revenue and margins and overall business performance through internal and external analysis
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