Business Excellence Resume Sample

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Ozella Hoppe
21736 Dovie Grove,  Boston, MA
+1 (555) 970 1634

Work Experience

Business Excellence Manager
08/2017 - PRESENT
Houston, TX
  • Between 5 to 10 years’ experience in a similar position, within international and matrix organization
  • Two years’ post-graduate experience in a commercial health care or similar environment
  • Risk Management: support the facilitation of the GRA risks review by
  • Ensuring operational and business excellence throughout the initial, transition and stability of on-going services within the SSC
  • Define and establish process metrics and controls
  • Deploy Operational Maturity Framework & the leading business excellence and innovation to our clients
  • Identify and address potential risks/ failure modes by resolving it with leading practices, tools & processes
  • Analyze Processes End to End and Drive Process diagnostics using Six Sigma and Lean methodologies to identify process improvements
  • Define and identify roadmap for continuous service improvements, Cost reduction, Automation and Projects to improve client Business Outcomes
Business Excellence Professional
08/2013 - 04/2017
Phoenix, AZ
  • Drives implementation and optimization of Operating System (OS) to continually improve operations and measure sustain improvements achieved
  • Mentors process owners on change management and cross functional alignment
  • Interacts with functional leaders to ensure effective understanding, buy-in, and integration of common business systems; facilitates sharing of best practices
  • Establishes key working relationships with senior leaders to develop and maintain continued focus on process simplification and optimization through operational excellence
  • Works closely with internal stakeholders to drive projects to on-time, successful completion
  • Extended travel facilities is required to support business needs
  • Understand cross-functional implications when planning and implementing projects
Business Excellence Intern
11/2007 - 05/2013
New York, NY
  • Interact and collaborate with client/ internal stakeholders to drive end-to-end process and service improvement projects & Business Outcomes
  • Build and manage a strong business partnership relationship with external commercial excellence vendors that maximize Takeda investments and ensure the implementation of ’Best in Class’ programs
  • Identfies and leads process improvement projects through the facilitation of Value Stream Mapping Current and Future State Maps to drive continuous improvement and cultural change
  • Maximizes improvement and cost savings by proactively identifying areas for improvement, leading continuous impreovement and supply chain initiatives and projects, utilizing lean tools and techniques, analyzing and reporting key metrics, communication, continuous improvement activities and training team members to accomplish the same
  • Carries out advanced data collection and statistical analysis, and performing cost analysis to determine project feasibility; analyzes and implements recommendations
  • Develops tactical plans and achieves project goals; drives solutions to completion
  • Troubleshoots and resolves advanced complex process issues


Grand Valley State University
2002 - 2006
Bachelor's Degree in Operations Management

Professional Skills

  • Excellent verbal and written communication skills. 3.1.6. Strong decision making a problem solving skills
  • Maintain required technical expertise including facilitation skills, presentation skills, competitive product knowledge and computer skills
  • Excellent written and oral communication skills, experience in presenting complex data to all levels of leadership
  • Strong analytical skills and experience creating metrics to track success
  • Excellent interpersonal, influencing, communication, negotiating and Problem-solving/decision-making skills is required
  • Demonstrate clear speaking and writing skills in English, to best ensure customer understanding variables
  • Excellent trouble shooting and problem-solving skills as well as an ability to coach and mentor self-directed teams through complex problems solving

How to write Business Excellence Resume

Business Excellence role is responsible for analytical, leadership, facilitation, organizational, planning, microsoft, presentation, drive, software, business.
To write great resume for business excellence job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Excellence Resume

The section contact information is important in your business excellence resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Excellence Resume

The section work experience is an essential part of your business excellence resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business excellence responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business excellence position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Excellence resume experience can include:

  • Organizational skills, Leadership skills, Learning Agility, Drive for Change
  • Project management skills and analytical skills
  • Strong influencing skills and credibility to interact at all levels - including c-suite level leadership
  • Excellent presentation, organizational, motivating and strategic planning skills
  • Tenacity, people skills and energy in leading change towards an efficient and effective work environment
  • Strong analytical and problem solving skills and the ability to successfully interact with staff to problem solve to achieve goals

Education on a Business Excellence Resume

Make sure to make education a priority on your business excellence resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business excellence experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Excellence Resume

When listing skills on your business excellence resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business excellence skills:

  • Strong analytical/statistical problem solving skills, coaching and facilitation skills
  • Proven strong conceptual and planning skills to analyze projects of broad and diverse scope
  • Demonstrates skills in teaching/leading and/ mentoring
  • Drive and support the up skilling of Brand Teams through the engagement of Skills and Product Training Managers
  • Strong project management skills and working knowledge of Six Sigma, Lean, Kaizen and problem solving/root cause analysis
  • Excellent interpersonal/influencing/negotiating skills

List of Typical Experience For a Business Excellence Resume


Experience For Business Excellence Manager Resume

  • Strong strategy development and planning skills coupled with necessary knowledge of diagnostics technical, operational and supply activities
  • Strong influencing & communication skills are essential
  • Very strong communication skills, both written and spoken
  • Strong communication and presentation & Project Management skills
  • Lead, coach and develop team members to ensure competency and skills are meeting requirement and to develop successor

Experience For Business Excellence Specialist Resume

  • Microsoft Office suite skills – proficient in Excel, PowerPoint, Word
  • Microsoft Office suite skills – proficient in Excel, PowerPoint, Word,
  • Natural facilitation and collaboration skills
  • Influence effectively in a matrix organization and global environment
  • Strong work ethic and drive for effectiveness

Experience For Head of Business Excellence Resume

  • SAP knowledge, business process optimization experience, project management, Excel solid user
  • At least One year of experience in an operational hospitality role as well as One year of previous experience in a Business Excellence role
  • Strong BE experience in BPO environment
  • Broad knowledge of business operations and ability to implement and lead organizational change effectively
  • Have prior experience in shared services/ call center industry (preferable)

Experience For Business Excellence Leader Resume

  • Knowledge and experience in Lean thinking – Systems Thinking, Value Stream Mapping, Kaizen, Problem solving, Line balancing, Standard Work etc
  • Assist in the process of selecting, scoping and prioritizing Six Sigma projects across the business
  • Improve the user experience by providing access, training, tip sheets and general support to users
  • Identify gaps and opportunities with an effective data collection and reporting system as well as frequent internal and external benchmarking
  • Excellent intellect, strategic and tactical thinking ability, complemented by a “hands-on” operational and business planning orientation

Experience For Business Excellence Director Resume

  • Experience in identifying and executing techno-functional projects (Automation, Digitization, etc)
  • Create new ideas and processes with strong strategic thinking and planning
  • An in-depth knowledge of various manufacturing processes and techniques and experience in design for manufacturing and assembly principles
  • Demonstrated ​ability to conducting training throughout an organization
  • Professional work experience with a history of success and increasing responsibility

Experience For Business Excellence Professional Resume

  • Demonstrated success leading cross-functional teams on large projects
  • Ensure effective use and understanding of the available CRM tools with all users
  • Support the development and sharing of good practices within the local affiliate and at Area level
  • Experience in pharmaceutical industry, management consulting and/or business development
  • Experience in identifying key process and performance measurements for customer satisfaction and volume growth
  • Working experience in the area of Business Excellence (or similar) function
  • Experience thriving in a collaborate work environment is required

Experience For Ntess Director Business Excellence Resume

  • Experience working with Solenoids
  • Experience with Manufacturing Operations in Automotive
  • Experience leading JJPS activities
  • Strong operations support background ensuring value added contribution and oversight
  • Experience working in a GMP/regulated environment is desirable
  • Three (3) to Eight (8) or more years of experience in Engineering or Process Excellence activities

Experience For Jsci Business Excellence Lead Resume

  • + Experience applying innovative approaches to technical from an enterprise-wide perspective
  • + Proven track record of leading operations in a multi-site environment
  • Experience (specifically creating Kaizen events)
  • Familiarity with Flex and working experience in Flex’s procedures & processes
  • Demonstrated ability to create and deliver Six Sigma training curriculums
  • Experience in roles focused on supporting Lean Six Sigma
  • Previous Lean/LSS experience required (Green Belt certified, Black Belt trained),

Experience For Business Excellence Lead Resume

  • Promote a continuous improvement approach with a focus on customer experience and loyalty
  • Operate within project budget requirements and highlight any deficiencies in resource requirements
  • Certified Lean Six Sigma Black Belt with at least 12 years of relevant experience
  • Demonstrated ability to work with teams to execute strategic projects
  • Experience in roles focused on facilitating Lean Six Sigma
  • Regularly collaborate with Sales Team and Marketing Team to identify skill sets required to achieve business goals
  • Monitors the Sales Team execution of all skill learned in the classroom back to the workplace to optimize all training investments
  • Develop curriculum to hone skill of Sales Force and Sales Managers for current position and prepare them for future positions
  • Effectiveness and efficiency of Project portfolio management process

Experience For Nestlé Business Excellence Risk Manager Resume

  • Project management experience and PMM certification
  • Experience in successful implementation of change projects, lean systems, and six sigma projects
  • Demonstrated capability to develop training material and deliver training in Six Sigma and Operational Excellence across business functions
  • Strong ability to persuade and influence cross-functionally at all levels is critical
  • Bachelors (Any discipline) with relevant experience

List of Typical Skills For a Business Excellence Resume


Skills For Business Excellence Manager Resume

  • Excellent personal planning and organisation skills
  • Strong Analytical and Root Cause Analysis & Problem Solving Skills
  • Demonstrated project management and influencing skills
  • Excellent organizational skills, problem solving and conflict resolution, and the ability to develop win/win relationships with other teams and organizations
  • Excellent project management, organizational, planning and analytical skills; six sigma black belt qualifications or similar would be a benefit
  • Strong leadership skills and strategic mind-set
  • Microsoft Office suite skills – proficient in Excel, PowerPoint, previous Tableau (or other data visualization) experience is nice to have

Skills For Business Excellence Specialist Resume

  • Good Communication Skills and Teamwork oriented. Ability to integrate between different function and / or department
  • Strong analytical skills & conceptual thinker
  • Strong facilitator and team leading skills to drive continual improvement
  • Demonstrated experience with ensuring effective Change Management development and execution
  • Demonstrated advanced Facilitative skills
  • Demonstrated influencing skills creating a pull environment for continuous improvement and innovation
  • Strong analytical skills and familiarity with statistical analysis (e.g. Minitab)
  • Strong Change Management and Leadership skills

Skills For Head of Business Excellence Resume

  • Strong analytical skills and ability to identify root causes and key input drivers of process deficiencies
  • Excellent quantitative data analysis skills
  • Listening skills at all levels of the organisation
  • Outstanding leadership, analytical, communication and presentation skills
  • Demonstrates experience in applying contemporary improvement techniques and producing results for a function and/or business unit
  • Six (6) years of experience project management, management consulting, and/or process improvement experience with leading companies
  • Working experience within sales and marketing areas with proven track record on process optimization and tool development
  • + Outstanding verbal and written communication skills with the ability to alter for varying audiences
  • Experience using metrics based benchmarking to identify and share best practices and prioritize project opportunities

Skills For Business Excellence Leader Resume

  • Business Excellence and Problem Solving skills Qualifications e.g. Six Sigma, Lean Green/Black Belt or Kepner-Tregoe analysis
  • Demonstrated Lean experience delivering projects at a site level
  • Experience from line management role and/or strategy/operational management consulting or similar experience
  • A self-starting, self-motivated, leader with highly developed interpersonal skills
  • Ideally, pharmaceutical/process industry experience or experience in manufacturing or quality operations
  • Superior strategic, communication, cross-functional influence, group facilitation, active listening, and organizational skills
  • Exceptional coaching, teaching, presentation (oral and written), and facilitation skills
  • Advance computer skills and use of software application(s)

Skills For Business Excellence Director Resume

  • Project Management skills & entrepreneurial spirit
  • Hands-on and demonstrated experience with continuous improvement programs including employment of lean and/or six sigma tools and methodologies
  • Demonstrated successful project management experience and acumen
  • Demonstrated experience with large projects
  • Proven demonstrated process improvement success
  • Advanced skills in MS Word, Excel, PowerPoint, Publisher, Visio, SharePoint and Minitab
  • Effectively contribute in process improvement journey including re-engineering, automation, and process governance

Skills For Business Excellence Professional Resume

  • Strongly skilled in process improvement and structured problem solving
  • + Strong ability to prioritize projects and make quick, sound decisions
  • Demonstrate experience in Industrial Engineer activities
  • Demonstrate experience at lean activities
  • Experience of related experience
  • Negotiation & Leadership Skills
  • Language skills: English, any other European language is an asset
  • Mining data for prioritizing improvements and establishing business cases (for investment as needed)

Skills For Ntess Director Business Excellence Resume

  • Understanding of Robotic Process Automation and Tools and experience in Solutioning design and project management of Automation Projects
  • Working knowledge and proven ability in Project Management is required
  • Experience with strategy deployment, implementing sound operating rhythms, pricing excellence
  • Work with global business leaders and lead projects covering following topics: market share, cost reduction, customer experience and risk mitigation
  • Change Management experience-creating and leading a Continuous Improvement culture
  • Scientific knowledge and experience with orientation to growing scientific knowledge to enhance understanding of changes to customers’ needs

Skills For Jsci Business Excellence Lead Resume

  • Good understanding of technology (digital product) – oriented Clients, best if from outsourcing services nvironment
  • Experience with developing and delivering executive-level presentations
  • Experience of working in a busy manufacturing environment is an advantage
  • Proficient hands-on experience in building business cases and creating presentations for Senior Leadership groups
  • + Proven track record of leading change and delivering business results
  • + Experience delivering cost reduction and quality improvement initiatives while maintaining safe, secure operations
  • Demonstrated success working in a Matrix environment and driving change through influence
  • Experience of working in an manufacturing environment is preferable

Skills For Business Excellence Lead Resume

  • Experience with integrating and implementing new policies and procedures into business processes
  • Experience of a busy, high pressure working environment
  • Experience in deploying AGILE, PMP projects
  • Past Experience of leading Continuous Improvement projects for telecom industry
  • Coordinate regular corporate performance reviews including external validation and comparison

Skills For Nestlé Business Excellence Risk Manager Resume

  • Maintains an active list ofprocess improvement ideas, establishing an implementation schedule based on practicality, benefits & priority
  • Experience of working in pharmaceuticals or a related-industry
  • Commercial cross-functional leadership experience gained within a sales, marketing or other commercial role
  • Product pre-launch and launch experience gained within a sales, marketing or other commercial role
  • Business Excellence/Continuous Improvement leadership experience in lean manufacturing environment
  • Experience in analysis of business systems/outputs and results to enable critical thinking
  • Experience in Quality. Preferably from banking industry
  • Have at least 4 to 8 years of overall working experience
  • Experience in managing team of Continuous Improvement and Automation professionals

List of Typical Responsibilities For a Business Excellence Resume


Responsibilities For Business Excellence Manager Resume

  • Solid communication skills and able to effectively coach and train others
  • Lead by example as an active change agent by managing complex projects and leverage influencing skills that come from prior Lean and Six Sigma experience
  • Demonstrated leadership and mentoring skills; ability to drive change and motivate others towards a common vision
  • Superior strategic, communication, cross-functional influence, group facilitation, active listening and organizational skills
  • Multi-cultural communication skills

Responsibilities For Business Excellence Specialist Resume

  • Develop processes to align and prioritize improvement projects linked to business strategy and business planning at corporate and operational levels
  • Experience with change management and corporate initiative implementation
  • Effectiveness and efficiency of training system
  • Reports on weaknesses, ineffective procedures, policy exceptions and discrepancies and recommends appropriate corrective actions
  • Strong knowledge of business excellence models
  • Experience particularly in business process management and improvements
  • Have at least 2 to 4 years of experience in relevant field
  • Global experience with different geographies such as APAC and Europe countries

Responsibilities For Head of Business Excellence Resume

  • Of applicable experience in a process improvement environment
  • Previous Lean/LSS experience required (Green Belt or Black Belt certified),
  • Six Sigma BB/ Green Belt with good knowledge of Lean practices
  • Work experience with project management
  • Good knowledge of financial management and cost management
  • Generally requires (8-10) years related experience

Responsibilities For Business Excellence Leader Resume

  • Previous Lean/LSS experience required (Green Belt or Black Belt certification would be an asset),
  • Drive continuous improvement culture through effective deployment of 'Kaizen' programme and other related initiatives
  • Recruitment and workforce management or optimization experience
  • At least two (2) years of people management and development experience
  • Provide support to manufacturing as required to meet the business targets and objectives; ensuring the plants processes operate at optimum
  • Solid understanding of organizational change management

Responsibilities For Business Excellence Director Resume

  • Experience of working across more than one geography
  • Project a professional image as demonstrated by neat physical appearance and appropriate manner of speech
  • Know where to look to validate model hypotheses
  • Ensure all JJPS changes are conducted to the highest of standards in a safe, compliant, and effective manner
  • Experience in the electronic industry
  • Experience with Quality Operations in Automotive
  • Demonstrates commitment to implement initiatives

Responsibilities For Business Excellence Professional Resume

  • Providing direction and priorities for continuous improvement initiatives in order to support business goals using the right tools in an efficient manner
  • Proven ability in use of a data visualisation platform is desirable
  • Experience in the biotechnology and/or pharmaceutical industry, (preferably both)
  • Capability to prioritize and multi-task
  • High accuracy and strong attention to detail
  • Job experience as per Table A in overall business
  • Previous experience in Lean Supply Chain, Operation & Office
  • Lean, six sigma and Kaizen experience
  • Executes and provides input to functional strategic plans and objectives for the organization. Demonstrates commitment to implement initiatives

Responsibilities For Ntess Director Business Excellence Resume

  • Cooperate closely with the key business leaders to develop and strengthen relationships and embed continuous improvement culture
  • Owning and leading the site Root Cause Problem Solving system (RCPS), and embedding & improving its use in Operations
  • Leading the embedding & sustaining of the ‘Managing Site Performance’ business process standard in Operations
  • Analysing, trending and establishing key operational data such as downtime, failures, critical operational parameters for Operations Leadership
  • Supporting the business side of technology deployments (Business Analysis, Training)
  • Managing projects driving realization and sustainability of improvement opportunities
  • Building KPIs and associated dashboards to support control of processes
  • Working peers, functional/business managers to establish/sustain a project pipeline
  • Training on Excellence Model and Quality Management System methodologies

Responsibilities For Jsci Business Excellence Lead Resume

  • Working knowledge of World Class Manufacturing & Lean
  • Representing Courcelles in different meeting linked to KPI review and discussion
  • Training Development & Delivery
  • Understanding of customers and products
  • Participating in the Site Leadership Team to develop and deploy the Site Strategy

Responsibilities For Business Excellence Lead Resume

  • Developing a plan for continuous improvement towards operational excellence in alignment with the plant goals
  • Results orientation driving baselining, measuring and achieving stated goals
  • Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling, and termination of staff
  • Monitor quality of all training conducted by Sales Training Team and continually works to raise the standard of training
  • Ensure that Sales Training Managers receive needed interventions (i.e. Training, Coaching and etc.) to continually develop and excel in their roles
  • Lead JJPS/JJOS deployment planning, resourcing, training, assessment and deployment cycles
  • Work with Tower, Pyramid and Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices
  • Data cleansing, updating and management as per business requirements

Responsibilities For Nestlé Business Excellence Risk Manager Resume

  • Develop and maintain subordinate personnel by applying necessary training and leadership to allow internal growth and advancement
  • Leads and control of strategic planning processes by monitoring of key milestones
  • Be responsible for developing and managing of Business Excellence throughout ADD Longford through engagement with all departments
  • Be responsible for developing and managing of Business Excellence throughout Structural Heart through engagement with all departments
  • Ensure the planning and successful execution of customer relationship programmes and initiatives
  • Provides transparency on project progress and contributes to reporting and communication

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