Body Shop Manager Resume Sample
Malvina Monahan
54719 Tessie Rest,
New York,
NY
+1 (555) 919 6451
Work Experience
Body Shop Manager
10/2015
-
PRESENT
Boston, MA
- Directs and schedules the work of all body shop employees
- Forecasts goals and objectives for the department
- Monitors technicians' daily productivity reports and corresponding payroll record
- Establishes and maintains good working relationships with insurance adjusters
- Establishes and maintains good working relationships with customers to encourage repeat business
- Gives fair estimates on costs and time required for body work
- Follows up on parts department orders to ensure parts availability and ensures availably of all required parts and supplies to complete repairs in a timely manner
- Monitors progress and completion of vehicles in the shop, ensuring that repair and safety procedures are followed
Motor Body Shop Production Manager
05/2009
-
07/2015
Chicago, IL
- Checks quality of completed work to ensure quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
- Handles customer complaints immediately and according to company policy
- Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties
- Prepares final billing for completed repair orders
- Controls accounts receivables for body repair work
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect body shop operations including hazardous waste disposal, emergency response and OSHA Right-to-Know
- Ensures that proper safety equipment is available and being used by all employees in the body shop
Body Shop Production Manager
05/2003
-
04/2009
Los Angeles, CA
- Facilitates and/or conducts technical training and sends employees to training schools as needed
- Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value
- Keeps abreast of new equipment and tools available and recommends purchases
- Ensures that the work areas and customer waiting area are kept clean
- Follows all attendance and punctuality standards with adherences to timekeeping standards
- Follows the Code of Business Ethics and Conduct
- Understands and follows all work rules and procedures and follows directions from Supervisors
Education
Kaplan University - Cedar Falls Campus
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Use the performance and development framework to set clear and stretching expectations for site management. Regularly discuss progress against all aspects of an individual’s performance including values, development, coaching, recognising success and addressing shortfalls
- Create a culture where diversity and difference are accepted and embraced in line with our Bring All of Yourself to work value. Ensure that each of our employees are treated fairly, consistently and with respect
- Lead the corporate social responsibility agenda for your region to support the overall employee experience and the delivery of any additional legal/regulatory frameworks
- Continually improve the skill level of all personnel by facilitating training opportunities and on-the-job skills enhancement
- Demonstrated project management, presentation, and training skills
- Body shop experience including including Body, Paint, Estimating, or Management
- Specialized training and experience in the repair/refinish of all series of truck and trailer
How to write Body Shop Manager Resume
Body Shop Manager role is responsible for training, insurance, reporting, payroll, recruiting, analysis, inventory, accounting, benefits, estimating.
To write great resume for body shop manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Body Shop Manager Resume
The section contact information is important in your body shop manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Body Shop Manager Resume
The section work experience is an essential part of your body shop manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous body shop manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular body shop manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Body Shop Manager resume experience can include:
- Collaborates with Sales team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service
- Direct the repair process to achieve repair quality standards, consistent priorities, and high productivity
- Managing & motivating the Body Shop staff
- Control accounts receivable for body repair work, resolving all according to prescribed aging
- Coordinate recruiting and hiring process and procedures for body shop staffing with Human Resources Representative per company policy
- Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours
Education on a Body Shop Manager Resume
Make sure to make education a priority on your body shop manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your body shop manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Body Shop Manager Resume
When listing skills on your body shop manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical body shop manager skills:
- Promote a team environment, communicating effectively with technicians, estimators, body shop staff and management
- Solid understanding of estimating process and system
- Prioritizes and approves shop tooling and equipment requirements based on needs and scope
- Body shop management experience required
- Practical body shop experience required
- Establish and maintains good working relationships with insurance adjusters
List of Typical Experience For a Body Shop Manager Resume
1
Experience For Motor Body Shop Production Manager Resume
- Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives
- Financial Impact Responsible for approximately 131-370 Truck Equivalencies Responsible for revenue base of up to approximately $5M
- Responsible for annual net maintenance expense of up to $1.5M
- Employees Supervised Responsible for the management of up to 15 employees, including but not limited to: Shift Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Tire Persons, Technicians and Service Employees to support the needs of assigned location
- Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or designee of all serious complaints or incidents
- Develop, coordinate, and train all employees within the department in accordance with company policy and guidelines. Monitor training conducted to ensure adherence to company standards and procedures
- Prepare and conduct performance appraisals for direct reports per company policy. Monitor and maintain all wage and salary guidelines within the department
2
Experience For Body Shop Process Manager Resume
- Monitor inventory levels and work with other Managers to ensure maximum turnover of inventory without loss of sales. Advise and assist with corrective procedures when needed. Initiate and complete accurate inventory transfers as instructed
- Ensure the body shop is properly staffed at all times to workload requirements. Monitor and control payroll costs to maintain within budgeted targets. Attend a Profit and Loss Statement review each accounting period with the Controller. Ensure accurate and timely reconciliation of body shop accounting with weekly and monthly corporate financial reports. Initiate and follow up on any discrepancies
- Monitor and control conditions of all facilities, vehicles, property and equipment under body shop control for proper maintenance, cleanliness, and safety. Conduct periodic routine inspections to determine and ensure that standards are met per auction and company guidance. Advise General Manager or designee of all breakdowns and maintenance needs immediately
List of Typical Skills For a Body Shop Manager Resume
1
Skills For Motor Body Shop Production Manager Resume
- Comprehensive benefits including medical, 401(K), paid time off, paid training, and a lot more
- Directs management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop
- Performs complex quality planning by developing corrective action and counter measures to operational quality issues
- A team leader focused on providing exemplary customer service
- Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime
2
Skills For Body Shop Process Manager Resume
- Provides expert insight during business unit asset management review
- Manage the administration, tracking and follow-up required to stay current on warranty and receivables
- Timely completion of body shop department reporting and month-end procedures
- Monitor progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed
- Understand and completes required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc
3
Skills For Body Shop Production Manager Resume
- Ensure that fair cost and time estimates for body work and painting are quoted and maintained for all work performed
- Manage the primary relationships with outside entities including insurers, vendors, major customers, and the community
- Ensure that customer concerns and inquiries are handled immediately and according to dealership’s guidelines
- Ensure that Asbury policies for job completion before closing repair orders are strictly observed
- Oversee the execution of the Automated Planning System (APS)
- Monitor and ensure compliance with all contractual customer, contractor and supplier agreements in conjunction with the accounting department
- Knowledge of new vehicle technologies and mechanical operations
- Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
- Plan daily collision repair production schedule to maximize efficiency and maintain cycle time goals
4
Skills For Body Shop Regional Manager Resume
- Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
- Performs complex strategic labor planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading work load to maximize efficiency and productivity
- Oversees the execution of the workflow management process
- Provides leadership, training, development and oversight to a self directed management team assigned to the branch (es) to include the Service Manager, Shift Supervisors, Technicians In Charge, Customer Service Coordinators and Technicians
- Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training team; ensures TOPS plan is prioritized based upon breakdown, rework and running cost trends
- Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds delivered-in-time promised objectives based upon customer requirements
5
Skills For Body Shop Manager Resume
- Provides oversight to ensure successful execution of the Customer Communication Protocol
- Partners with the Sales team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base
- Conducts customer visits and annual reviews as required by the Customer Care Plan
- Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise
- Develops and manages budgets, as well as implements cost control measures, related to maintenance operations budget and location P&L statement to meet short and long term financial goals
- Provides oversight and exception management of Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation
- Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities; responsible for ensuring proper documentation and explanation/ reporting of re-billable activity
- Ensures data integrity in the Shop Management Online system
- Prepares business case for capital expenditures
6
Skills For Motor Body Shop Production Manager Resume
- Manages and oversees vehicle specifications and vehicle in-service/out-service process
- Ensures all vehicles have required specifications in SAM
- Provides oversight of parts inventory management, policies and procedures
- Provides oversight and/or execution of quality inspection of PM and repairs, as well as in-process reviews of non-PM work
- Maintains control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
- Is accountable for all quality metrics within the shop
- Leads breakdown root cause analysis, implement corrective actions locally and, when necessary, communicates issues to Technical Assistance Center
- Develops and ensures implementation of quality assurance audit corrective action plans and continuous improvement programs
7
Skills For Body Shop Process Manager Resume
- Ensures cleanliness and quality of repair for all maintained vehicles
- Is accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
- Complies with safety and EPA regulations and requirements
- Monitor, direct and administer all aspects of production work flow
- Ensure that all manufacturer policies and procedures are followed
8
Skills For Body Shop Production Manager Resume
- Address customer requests, questions and concerns in a professional, courteous and prompt manner
- Hire, train, motivate, and monitor the performance of all body shop employees
- Set standards communicate and establish goals to ensure and develop action plans to facilitate improvement of business performance and standards for quality, customer service and satisfaction and employee satisfaction and retention
- Monitor parts department orders to ensure timely parts availability
- Maintain the department’s safety according to applicable requirements and published procedures, including local ordinances, for dealership associates, customers, vendors and visitors
- Ensures compliance with Insurance Company DRP scores for quality and customer satisfaction
- Maintain high-quality service repairs and minimizes comebacks
- Maintain Manufacturer and ICAR Certifications for the shop
- Keep abreast of new equipment and tools available and recommends purchases. Stay current on new information technologies to improve business and efficiencies
9
Skills For Body Shop Regional Manager Resume
- Current in industry trends, process, and procedures
- Exposure to advanced production principles
- Directly involved in Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity
- Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team
- Makes recommendations for future staffing based on changes to the business environment
- Responsible for execution of customer communication protocol
10
Skills For Body Shop Manager Resume
- Conduct customer visits and annual reviews as required by the Customer Care Plan
- Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for the optimization of net maintenance cost per unit
- Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity
- Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil
- Ensure all vehicles have required specifications in SAM
- Responsible for successful execution of Parts Inventory management, policies and procedures
- Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
Related to Body Shop Manager Resume Samples
Body Shop Estimator Resume Sample
Work Experience
• Valid driver’s license, with less than 2 points
• Estimates damage to vehicles visually
• Complete estimate sheets to documents damage and repairs required and work/repair orders to itemize parts and materials required
• Calculate labor and painting cos...
Professional Skills
• Prior automotive estimating experience req...
• Winning culture and excellent work environ...
• Experience with CC One system
Shop Foreman Resume Sample
Work Experience
• Constantly aware of the service department's financials. Focused on improving/growing service department billing efficiency. With the sales manager’s support, review of the weekly reports and monthly P&L to identify opportunities for improvement and leverage successful processes. Knowing the department financials...
Professional Skills
• Supervisory skills, need good verbal and w...
• Strong problem solving and analytical skil...
• Strong computer skills required
Shop Manager Resume Sample
Work Experience
• Experience in a retail environment
• Proficient knowledge of Windows based computer skills including Microsoft Outlook, Google, Word, Excel, and PowerPoint
• Have good knowledge of products and able to sell items to guests in a polite, prompt and professional manner and maint...
Professional Skills
• Self - starter with excellent problem solv...
• Strong Customer Service and Communication ...
• A good team player with strong interperson...
Senior Retail Resume Sample
Work Experience
• Follow regional strategy to develop Retail thematic campaign idea and consumer experience flow
• Work with agency and regional creative team, PDC to develop assets
• Manage PO, shopping cart, code creation, IMW bulletin and collaterals process
• Validat...
Professional Skills
• Also required is excellent presentation ca...
• Strong executional skills - with ability t...
• Proven experience in building strong worki...
Assistant Retail Resume Sample
Work Experience
• Experience in an Administrative Assistant role
• Step outside of your comfort zone and area of knowledge to learn new things
• Excellent oral and written communication skills; analytical and problem-solving skills including idea generation and problem resolution
•...
Professional Skills
• Previous experience of working in a busy o...
• Excellent follow-up, organizational skills...
• Strong Microsoft Office Suite application ...
Boutique Resume Sample
Work Experience
• Consult and communicate staff issues to Human Resources (i.e. Worker’s Compensation, potential leaves of absence, poor performance, employee relations issues)
• Represents francesca’s® core values, emphasizing a positive work environment that is fun and unique
• Drives busine...
Professional Skills
• Use their on-trend style to promote themse...
• Has a strong understanding of current and ...
• Skilled at diagnosing client spend and ide...