Associate, Service Resume Sample

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Kieran Koepp
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Work Experience


Associate Service Engineer
11/2017 - PRESENT
Philadelphia, PA
  • Build effective partnerships with internal departments (GCCS Project Management, Training, QA, and Sr. Directors, etc.) to collaboratively produce effective communications (ProFlashes)
  • Perform complicated analysis of existing documentation and update them accordingly
  • Ensure that all communications and documentations are properly filed and archived for the required retention period
  • Create new Standard Operating Procedures (SOP) as needed, to document DPS Contact Center processes and procedures, and maintain a library of existing SOPs up-to-date
  • Manage the GCCS Procedures Mailbox, as well as the ProFlash SharePoint to ensure all requests received are worked on a timely manner
  • Ensure all information is correct, policies are followed and proper documentation and approvals are obtained and recorded
  • Drive schedules to successful, on-time completion of all tasks assigned
  • Act as SME for DPS procedures and processes to be able to provide clarification and guidance to questions that arise as a result of communications being published
  • Provide ad hoc support as needed to Call Center Management to ensue daily departmental tasks are effectively accomplished
Associate Service Analyst
09/2014 - 06/2017
Boston, MA
  • Participate in ad hoc projects as needed to support the department and/or function
  • Create new Standard Operating Procedures (SOP) as needed, to document Digital Contact Center processes and procedures, and maintain a library of existing SOPs up-to-date
  • Manage the GCCS Digital Procedures Mailbox, as well as the ProFlash SharePoint to ensure all requests received are worked on a timely manner
  • Act as SME for Digital procedures and processes to be able to provide clarification and guidance to questions that arise as a result of communications being published
  • Assist in facilitating and driving communication throughout DPS and the larger GCCS using proper communication channels
  • Build effective partnerships with GCCS Project Management, Training, Quality Assurance, Compliance, Sr. Directors, and Account Managers to collaboratively produce and update accurate and effective communications (Pro-Flashes, Job Aides, etc.)
  • Analysis of existing documentation (Training materials, Job Aides, SOPs), prior to publishing a "Pro-Flash" communication to avoid duplication and/or redundancy as well as proper understanding by recipients
Associate Service Manager
04/2008 - 04/2014
Chicago, IL
  • Update existing and create new Standard Operating Procedures (SOP) as needed to document DPS Contact Center processes and procedures, and maintain a library of existing SOPs up-to-date
  • Updating and maintaining applicable tools in a timely manner (Guided Help, Prepaid Matrix, Program Guides, etc.)
  • Manage appropriate email inboxes (i.e. GCCS Procedures Mailbox) and SharePoint sites to ensure all requests received are responded to / 'worked' within appropriate service levels
  • Act as Subject Matter Expert (SME) for DPS procedures and processes to be able to provide clarification and guidance to questions that arise as a result of communications being published
  • Effectively prioritize to deliver on-time completion of all tasks assigned
  • Actively seek new process and methods to update and delivery communication
  • Completion of core training

Education


Strayer University - Henrico Campus
2003 - 2007
Bachelor's Degree in Business

Professional Skills


  • Strong and proven experience leading field teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
  • Excellent communications skills and experience working directly with and presenting to customers
  • Strong analytical skills to point out the provisioning road blocks
  • Excellent written and verbal communication skills to address the provisioning issues
  • Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success
  • Excellent written and verbal communication skills with ability to communicate relevant information to all levels of the organization
  • Nurturing verbal & written communication skills

How to write Associate, Service Resume

Associate, Service role is responsible for communications, provisioning, reporting, retail, finance, training, integration, mac, security, architecture.
To write great resume for associate, service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Associate, Service Resume

The section contact information is important in your associate, service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Associate, Service Resume

The section work experience is an essential part of your associate, service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous associate, service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular associate, service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Associate, Service resume experience can include:

  • Computer skills (Word, Excel, PowerPoint, SFA)
  • Able to effectively interact with customers as required
  • Networking: experience with network theory e.g. TCP / IP, UDP, ICMP, MAC addresses, IP packets, DNS, OSI layers, and load balancing
  • Proven ability to research information, solve challenging problems, and coordinate projects under tight timing constraints
  • Excellent fundamental engineering knowledge and have examples of applied engineering success through work, projects, or academic endeavors
  • Experience in leading teams and managing a diverse group of roles and responsibilities within a sales, service and operations-focused industry

Education on an Associate, Service Resume

Make sure to make education a priority on your associate, service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your associate, service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Associate, Service Resume

When listing skills on your associate, service resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical associate, service skills:

  • Good Mathematical and Number skills
  • Good Analytical Skills and ability to apply in data analysis
  • Confident and articulate with excellent communication skills
  • High Technical Skills in using MS Excel Macros & formulas
  • High technical Skills in Using MS Access Data base system and ability to set up and use the system independently
  • Mechanical aptitude, fabrication skills, machining, hand tools, and general electronics

List of Typical Experience For an Associate, Service Resume

1

Experience For Associate Service Engineer Resume

  • Working experience and new graduates are strongly encouraged to apply
  • Ongoing support of existing production tool systems and infrastructure
  • Working knowledge of pump and/or control systems
  • Thorough understanding of computer networking and protocols
  • Interact with automated monitoring and healing infrastructure to ensure healthy environments
  • Work with SAP AMS Leadership Team in providing customized reports for Scorecard according to ITIL process & Metrics
  • Establish training & development opportunities for local staff
  • Weekend working schedule required
  • Satisfactory and progressively improving test scores (where applicable)
2

Experience For Associate Service Analyst Resume

  • Work on code enhancements and bug fixes of existing applications
  • Pumps, Hydraulics and controls/monitoring of products
  • Create innovative and efficient reporting methods with great data accuracy
  • Photograph damaged components
  • Commitment, drive and enthusiasm. above the average
3

Experience For Associate Service Reliability Engineer Resume

  • Work autonomously to manage projects and maintain communication with interested parties
  • Answer calls from technician’s to resolve and coordinate on line activities related to installation and repair
  • Adhere to the Works Schedule
  • Ensure business unit policies and procedures are compliant with all relevant consumer protection laws and regulations and the bank’s stated policies and procedures
  • Experience working with Unix / Linux systems from kernel to shell and beyond, with experience working with system libraries, file systems, and client-server protocols
  • Deep understanding of the software development life cycle; including CI and CD pipeline architecture
  • The ability to read / write code fluently in any of the following: C, C++, Java, Python, or Go
  • Familiar with Configuration Management tooling such as; Ansible, Chef, or Puppet
4

Experience For Associate Service Manager Resume

  • Work with the client and ensure all information is gathered to create their portal accounts. Through continued collaboration with the client use the network and endpoint templates to get more details on the client’s security posture. Document all information derived in the project plan on our internal tracking systems
  • Deliver technical presentations on established topics for customers
  • Manage location Customer Experience and Operations teams; consolidate statistic and reports and work closely with the Vehicle Manager, Regional Delivery Operations Manager and Delivery Programs teams to improve workflows and procedures
  • Inspire and lead a diverse team to achieve ambitious goals and unprecedented results
  • Develop automation to auto-correct or completely prevent issues in our online solution
  • Participate in product release cycles, deploying code to integration, staging and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tooling, monitoring and change management
  • Perform software updates, peer code reviews, testing, and CVE analysis; respond to security threats
  • Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions
  • Resolve customer issues in cooperation with Red Hat's global customer support team
5

Experience For Associate Service Transition Manager Resume

  • Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes and remediating problems in our environment
  • Participate in a regular shift and on-call rotation
  • Experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider like Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
  • Ensure tests are reviewed and documented
  • Ensure the processes and procedures are up to date and viable
  • Provide a single point of contact for one or more tests or events at a given time
  • Own and coordinate actions needed to resolve those events
  • Analyze tests/events, identify and coordinate actions to improve the process
6

Experience For Associate Service Center Imaging Services Associate Resume

  • Ensure that documents are provided within the SLAs agreed with the Customer
  • Ensure external and internal communications are issued in a timely manner with the correct level of content to ensure the businesses are aware and can therefore make informed decisions
  • Conduct training / knowledge sharing sessions across the teams / new joiners to ensure tests and events are correctly managed
  • Provide periodical reports on the overall status of events
  • Provide coverage for the Incident, Change and Problem disciplines (such as for vacation and other absence)
  • Ensure Key Performance Indicators for the functions and processes under the wider Service Management area of responsibility are achieved
  • Participate in product release cycles, deploying code to integration, staging and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tooling, monitoring, and change management
  • Experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider like Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
  • Demonstrated ability to quickly and accurately troubleshoot issues
7

Experience For Associate Service Coordination Resume

  • Actively work to automatically detect potential issues in a large virtualized environment
  • Write automation scripts to auto-correct or completely prevent issues in our online product
  • Track and review changes in a highly dynamic environment
  • Identify single points of failure and other high-risk architecture issues and propose more resilient solutions
  • Perform and oversee releases to ensure proper life cycle and policies are followed
  • Respond to security threats
  • Some experience in cloud technologies, e.g. Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), OpenStack, Amazon Web Services (AWS), Google Cloud Platform, Microsoft Azure
  • Monitor Salesforce.com queues for new case assignments; Utilize Salesforce.com application including creation and completion of cases, creation of a solution, and updating of client records
  • Responsible for acquiring knowledge of Equity Edge/Equity Edge Online software products as well as the legal, accounting and human resources context in which they are used
8

Experience For Associate Service Specialist Resume

  • Perform daily client procedures including but not limited to processing daily trades, assessing import errors and related fixes, and administering trade and pre-trade clearances
  • English (verbally and written at Business Effective Application level)
  • Provide basic technical after-sales service
  • Participate in product introduction and quality teams
  • Analyse failure data and report findings to support corrective action activities
  • Timely submission of homework
  • Adequate preparation for role plays exercises and group presentations
  • Own development and maintaince of one or more applications
  • Communication and coordination rest of the Tools and larger Ops teams
9

Experience For Associate Service Electro Resume

  • Applications within water utility and waste water processes
  • Operation of water of wastewater systems
  • Work with multiple Bell systems such as COPS, Focus, RODI, PVC Oars, IPOTS, USODS, ATOM and Network Request
  • Engages 560 Escalation team in a timely manner for support to clear roadblocks
  • Work with multiple Bell systems such as COPS, Focus, RODI, PVC Oars, IPOTS, IPACT, USODS, ATOM and Network Request
  • Present the Data to the Management team in the defined format
10

Experience For Associate Service Tooling Engineer Resume

  • Own End-End Reporting .Design, extract, Report and Metrics & Scorecard to Management using Tools like Remedy, MS Excel &MS Access in Various ITIL process like Incident Management, Problem management & Other ITIL
  • Lead Metrics /scorecard meetings from CBS AMS Team
  • Report out detailed analysis and action plans of the trend analysis
  • Engage service sales for service products (e.g. Spare parts/ kits, Service contract) sale
  • Complete the tasks assigned by the supervisor
  • Mastered use of MS Office tools (i.e. Word, Excel, Outlook, etc.
  • Knowledge of Bell Canada data services IP-VPN

List of Typical Skills For an Associate, Service Resume

1

Skills For Associate Service Engineer Resume

  • Effectively facilitate discussion to set new customer due dates
  • Working knowledge of and experience in utilizing and creating spreadsheets
  • Prioritize, coordinate and manage critical dates for Legacy, Broadband and IP-VPN Data Provisioning orders
  • Prioritize workload and time accordingly to balance the assigned provisioning orders
  • Highly skilled in Metrics Reporting and Data analytics
  • Good aptitude for learning new technologies
2

Skills For Associate Service Analyst Resume

  • Able to prioritise workload in a demanding environment
  • Experience of working in a service environment
  • Most likely to have 0-3 years of relevant work experience before entering level besides formal education
  • ) of experience delivering a hosted service
  • 6 months - 2 years of technical service experience
  • MS Office applications experience and basic and phone knowledge/ etiquette
  • Excellent Attention to details with Numbers
3

Skills For Associate Service Reliability Engineer Resume

  • Experience with PLM Systems, preferably ENOVIA
  • Experience working with container technologies such as; Kubernetes and Docker
  • Service Management experience at a Franchised Dealer
  • Valid driver’s license and insurance required
  • Continually develop and implement new process to improve customer experience, service and operational productivity
  • ) of experience with enterprise configuration management like Ansible, Puppet, or Chef
4

Skills For Associate Service Manager Resume

  • Demonstrated ability to quickly and accurately troubleshoot system issues
  • Experience delivering a hosted service
  • Solid knowledge of the plans, processes and activities within the functional area in service
  • Operate in accordance with the Grundfos Values
  • Bearing damage investigation/installation & setting/handling/general maintenance etc
  • Planning and execution ability
  • Understanding of security controls for common platforms and devices, including Windows, Unix, Linux, and network equipment
5

Skills For Associate Service Transition Manager Resume

  • Understanding of the components that comprise a successful information security program
  • Drive team results through coaching/developing/mentoring
  • Competent in bearing setting techniques and bearing internal clearances
  • The ability to work in a demanding and ever-changing environment where meeting time deadlines are a key element of the role
  • Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset
  • Assist in developing new Metrics /KPI‘s for managing Vendor Contract terms
6

Skills For Associate Service Center Imaging Services Associate Resume

  • Assist service supervisor in repairing and training of service partners
  • Capacity to work under pressure while meeting deadlines and addressing critical date issues in an timely manne
  • Competent in communicating in English both verbally and in writing
  • Deliver technical customer training with established modules on bearing types and products
  • Proficient in GQTS entering and monitoring
7

Skills For Associate Service Coordination Resume

  • Shift adaptability, including standby work on a rotational basis
  • Thorough and timely activity reporting
  • Identify equipment order or service provisioning process discrepancies and refer to 560 Team for resolution
  • Assist in Auditing Vendor process adherence to Contract Governance
  • Support sales department to provide the training course to customer
  • Positive working relationships throughout the organization and within the store team
  • Advanced knowledge of the payments business and VISA operating procedures. Advanced knowledge of all Digital Visa product lines
8

Skills For Associate Service Specialist Resume

  • General knowledge and ability to use COPS, IPACT, PVC Oars and other provisioning tools
  • IT literate with a sound knowledge of Microsoft Packages including Excel, PowerPoint, Word, Case Management Tools, etc
  • 24 / 7 real-time end-to-end service monitoring and incident management
  • Familiarity with working with various outside suppliers and manage deliverables
  • Lead group root cause problem solving activities and rapidly develop countermeasures
  • Builds stable working relationships internally to streamline resolutions for clients and customers
9

Skills For Associate Service Electro Resume

  • Communicate and interact with manager, regional and national service teams, sales teams, quality group, manufacturing, and application engineers
  • Perform and report bearing damage analyses and root causes
  • Utilization of systems and reporting tools
  • Willingness to work during weekends
  • Ensure tests are scheduled and resourced according to Customer and business requirements
  • Be proactive in identifying problems, analyze and recommend Service Improvement plans with the possible solutions obtained from technical teams
  • Perform software updates, testing, and CVE analysis
10

Skills For Associate Service Tooling Engineer Resume

  • Participation in a regular shift and on-call rotation with weekend working schedule
  • Manage changes to Employee Stock Purchase Plan Enrollment, Online Grant Agreements, and Equity Plan reporting
  • Trouble-shoot pumps and pumping systems, and provide practical technical solutions and assistance to customers and business partners
  • Provide input for field service and troubleshooting requirements for national and international service issues
  • Damage analysis reporting, internal and external
  • Fluent Mandarin speaking

List of Typical Responsibilities For an Associate, Service Resume

1

Responsibilities For Associate Service Engineer Resume

  • Manage multiple activities at a high level and dive into details when challenges arise on or before customer due dates
  • Understand and articulate requirements and issues from a hardware perspective
  • Intermediate knowledge of MS-Office tools (Word, Excel, and Outlook)
  • Highly knowledgeable in ITIL process
  • Enthusiastic and Agility to learn and adapt to new things and process
  • Knowledge of data security management
2

Responsibilities For Associate Service Analyst Resume

  • Contribute with well-defined elements to developed processes within service
  • Contribute to processes or projects
  • Contribute business process within the service environment
  • Merchandise presented to standard
  • Store readiness standards met or exceeded
3

Responsibilities For Associate Service Reliability Engineer Resume

  • Asset protection standards respected
  • Progressively expand business cognizance
  • Professionalism & teamwork
  • Proficient with GST

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