Associate, Consumer Resume Sample

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Violet Bernhard
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Work Experience

Associate, Consumer Services
05/2015 - PRESENT
Detroit, MI
  • As a team member, understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback; providing guidance, clarification and feedback to less-experienced staff
  • Responds to consumer contacts received using appropriate Company and/or client language
  • Enters data into the consumer-information database
  • Demonstrates excellent writing and judgment skills
  • Responsible for selection of fulfillment items (i.e., coupons, mailing materials, collectible and specialty items) to be mailed to consumers
  • Participates in training for new associates. Upon request by manager, performs at-desk coaching during new hires' first three months on line
  • Develops and utilizes a comprehensive knowledge base of clients' products and operations
Consumer Affairs Associate
09/2011 - 02/2015
Boston, MA
  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
  • Sitting for long periods of time while using office equipment such as computers, phones and etc
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
  • Understands the Financial domain and is abreast of current trends
  • Close collaboration with Delivery COE team to drive seamless delivery to clients
  • Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
  • Support bankers in cross-selling Citi’s full spectrum of products and services noted above to generate revenue by identifying and responding to customers’ financial, advisory, transactional, and other needs
Associate, Consumer
06/2008 - 05/2011
Detroit, MI
  • Drive marketing and execution in coordination with Bankers, Relationship Analysts and Associates, Citi’s international offices, and product/investment banking partners
  • Strong credit skills, credit background and knowledge of Citi’s credit policies is a requirement
  • Interact with Citi’s network around the globe to ensure activities are co-ordinated across the franchise
  • Opportunity to develop world class broad based banking and client relationship skills
  • Set and manage the budget, manage timely billing and reporting, and utilize team members’ time efficiently (from all specialty groups)
  • Work with the Consumer Affairs Manager to monitor the Consumer Contact Centre KPI’s
  • Assist Kellogg Consumer Contact Centre to meet its’ requirements as specified in the contract with the Kellogg Company
  • A broad knowledge of the client company, its’ products and promotions and an understanding of the client company culture


John Brown University
2003 - 2008
Bachelor's Degree in Business

Professional Skills

  • Excellent organization and communication skills, with a strong attention to detail
  • Excellent problem-solving skills and roll-up-the-sleeves proactive approach
  • Experience in consumer experience design role, creating enhanced and improved experiences to improve NPS
  • Outstanding communication skills, patience and follow-through
  • Experience using metrics to demonstrate value of work being delivered
  • Experience driving programs across a large healthcare related enterprise that show measurable improvement to the consumer experience
  • Experience driving programs across a large healthcare related enterprise that show measurable improvement to the consumer experience

How to write Associate, Consumer Resume

Associate, Consumer role is responsible for research, credit, interpersonal, travel, digital, design, reporting, integration, finance, languages.
To write great resume for associate, consumer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Associate, Consumer Resume

The section contact information is important in your associate, consumer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Associate, Consumer Resume

The section work experience is an essential part of your associate, consumer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous associate, consumer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular associate, consumer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Associate, Consumer resume experience can include:

  • Effectively to multi task on a regular basis
  • Highly self-motivated, including the ability to work independently and partner effectively with team members to achieve desired results
  • Analyze and track campaign effectiveness through weekly and monthly reports in partnership with marketing analytics, including sharing of insights
  • Experience designing and conducting A/B and multivariate tests
  • Experience in creating and delivering executive level presentations and updates
  • Strong network and understanding of the Consumer market in the Greater China region

Education on an Associate, Consumer Resume

Make sure to make education a priority on your associate, consumer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your associate, consumer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Associate, Consumer Resume

When listing skills on your associate, consumer resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical associate, consumer skills:

  • Strong leadership skills, coupled with excellent interpersonal and relationship management skills
  • Strong knowledge and good skills in both qualitative and quantitative research, ideally gained from the client’s point of view
  • Demonstrated skill in leveraging insight tools to fuel business growth and open new opportunities
  • Prepare initial draft of client updates, as needed and requested; demonstrate solid record-keeping ability; prepare accurate contact reports and recaps
  • Knowledge and Skills Requirement
  • High people skills and team player

List of Typical Experience For an Associate, Consumer Resume


Experience For Associate, Consumer Services Resume

  • Speak clearly and persuasively, and exhibit excellent customer service by actively listening, expressing a willingness and displaying empathy, courtesy, and sensitivity.Some college or equivalent work experience
  • Assist clients by initiating payment investigations, maintenance requests, fulfillment requests, research request, and fee reversal requests received by phone and e-mail
  • Work experience in email marketing in a self-service work environment
  • Provide excellent customer service support
  • Partner with the team on campaign optimization and testing
  • Assist in recommending changes in methodologies to improve value delivery and consumer retention/growth

Experience For Consumer Affairs Associate Resume

  • Build email content using HTML and CSS
  • Define consumers’ needs in order to drive taste segmentation, and translate consumers’ insight into consumer benefits
  • Expertise in current and emergent consumer insights methods
  • Utilizes all available resources and maintains knowledge of all business unit policies, procedures and programs; completes required continuing education courses
  • Conduct business reviews and track financial goals

Experience For Associate Director, Consumer Insights Resume

  • Liaise with the legal team and clients on contract drafts
  • Research and identify new category opportunities and prospective clients
  • Approve creative direction from licensees and support the Quality & Assurance team
  • Promote a consumer-centric focus within the organization by organizing adhoc consumer understanding sessions for R&D and providing a consumer / commercial perspective in a science/ technology based environment
  • Microsoft Office software applications (Word, Outlook, Excel)
  • High performer (driven / motivated to succeed)
  • Deliverability lead on the team

Experience For Senior Associate, Consumer Resume

  • Manage day-to-day detailed execution of email, push and SMS trigger campaigns
  • Point person for external partners that provide deployment capabilities
  • Develop creative briefs in conjunction with internal and external teams to support campaigns
  • Proof, edit, and copy review all content within each campaign
  • Excellent project management skills with proven ability to handle multiple projects and deliver results, working across a variety of functions (e.g., Technology, Product Marketing, Operations)
  • Answer inbound phone calls from the existing member base and program administrators
  • Be professional and courteous with callers at all times

Experience For Associate Consumer Credit Risk Resume

  • Maintain confidential information in accordance with company procedures and standards
  • Other administrative work as needed
  • Oral communication - Speaks clearly and persuasive in a positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings
  • Written communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information
  • Internet browsers applications
  • Insightful business profile
  • Fast learner person
  • Attend Trade Fairs

List of Typical Skills For an Associate, Consumer Resume


Skills For Associate, Consumer Services Resume

  • Demonstrated facilitation skill for ideation and/or focus groups
  • Experience in successfully leading teams directly or indirectly –
  • Experience in allied industries such as advertising
  • Job experience requiring high consumer empathy such as call centers, restaurants, airlines, etc
  • Strong research discipline and exposure, with ability to synergize both quantitative and qualitative research

Skills For Consumer Affairs Associate Resume

  • Experience with financial and commercial responsibility
  • Strong media and digital influencer relationships in travel, lifestyle, luxury, property, and aviation categories
  • Experience in Market Research/Service /Retail industry
  • Experience in qualitative research
  • Effective negotiation and presentation capabilities
  • Strong ability to multi-task.  Ability to work well under pressure and meet deadlines
  • Relevant work experience as a credit analyst, equity research or a relevant industry sector in the financial services industry

Skills For Associate Director, Consumer Insights Resume

  • Strong understanding of Asian consumer behavior and the ability to translate it into technical product parameters
  • Hands-on experience with establishing system rules, filters, segmentation, campaign flows and complex automations
  • Implements effective sales techniques to convert sales opportunities with a high rate of efficiency
  • Having at least 4-6 years working in Qualitative Market Research, Ethnographic Market Researchor related jobs
  • Having atleast 4-6 years working in Qualitative Market Research, Ethnographic Market Researchor related jobs
  • Expertise in email marketing, marketing automation, & building brand, engagement or loyalty programs
  • Drive the marketing and sales of Nielsen’s products and services by promoting cross-sell and introduce new services to current clients
  • Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire team
  • Execute media pitching and social media content editorial copywriting

Skills For Senior Associate, Consumer Resume

  • Assist in managing event logistics up to and including the execution of event
  • Aid to secure new licensing deals with existing and new licensees
  • Coordinate logistics and scheduling for multiple campaigns each week including manual sends, drip campaigns, and triggered sends
  • Software: Microsoft Office including Excel
  • Interpret, draw insights and develop actionable recommendations for marketing/R&D
  • MA in Psychology/Sociology/Philosophy/Social Anthropology or MBA in Marketing
  • General knowledge of licensing industry, ideally in children’s branded consumer products
  • Schedule flexibility and willing to work extended hours or overtime (if necessary)
  • Adapt to a fluctuating work pace environment

Skills For Associate Consumer Credit Risk Resume

  • Displays accuracy and thoroughness, while completing work assignments in a timely manner
  • Receives inbound and/or makes outbound telephone calls to sell home warranties (no cold calling)
  • Prepare brand pitch and marketing presentations across Mattel’s IP portfolio of brands
  • Support the Consumer Staples and Discretionary Research Analyst
  • Develop and enhance detailed company-specific and industry macro financial models
  • Analyze financial statements, company specific-information and industry-specific data
  • Respond professionally to complaints in a calm, controlled manner

Skills For External Make-associate Manager / Consumer Resume

  • Business: Develop, Generate and nurture business
  • Ensure that business KRAs - Revenue,
  • Contribution Margin and OPE margins are adhered to and met
  • Ensure that business KRAs - Revenue,  Contribution Margin and OPE margins are adhered to and met
  • Identify areas of business opportunity and growth for total business in terms of market and technology
  • Maintain and further foster relationships with key clients for the business unit

Skills For Associate, Consumer Banking Resume

  • Diverse practical experience in different qualitative research methods (e.g. focus groups, ethnography, in-depth/expert interviews, grounded theory, projective techniques, etc.)
  • Experienced in helping to manage a team
  • Result-focused; optimistic; loves changes and making a difference
  • Editorial feature coverage pitching and broadcast partnerships
  • Reports to - The Consumer Affairs Manager
  • Internal & External - Kellogg Consumer Contact Centre Manufacturing, Sales, Marketing, Nutrition, Legal, Supply Chain, Customer Service, Sales Staff, Customers, Consumers
  • Knowledge of compliance requirements (cGMP, GMP’s, DEA, etc)
  • Media events and activities with client's brief and requirements

Skills For Consumer Telesales Associate Resume

  • Daily social media content development and community management
  • Leverage The Bridge and relevant platforms to get feedback for client intelligence and seek opportunities for media engagement
  • Media and social activation plans
  • Support in project management – resource, timeline, and budget management
  • Develop and leverage on integrated media and digital influencer relations in travel, lifestyle, property, food, business, general news, and aviation media
  • Leverage The Bridge and relevant platforms to get feedback for client intelligence and seek opportunities for media and social engagement

Skills For Associate / Consumer Insight Specialist Resume

  • Resource, timeline, and budget management plans
  • Robust and in depth knowledge of research techniques and methodologies
  • Personable, enthusiastic and confident
  • Confident in Microsoft Office (Word, Excel, PowerPoint)
  • Adobe Suite Illustrator/Photoshop is desirable
  • Professional demeanor, team orientation, self-motivation, and ability to influence customers both externally and internally
  • Act as local contact for all operations related to Mattel Creative tools
  • Monitor all the approval process, from concept to production sample stage

Skills For Consumer Products Associate Resume

  • Professional attitude and desires to grow into the company
  • Excellent verbal and written communication skills.Assist clients by initiating payment investigations, maintenance requests, fulfillment requests, research request, and fee reversal requests received by phone and e-mail
  • Consistently deliver an exceptional client experience on every client contact
  • Work a variety of work schedules based on business needs
  • Work over-times as needed
  • Work collaboratively as part of a team to achieve service goals

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