Apps Sup Intermediate Analyst Resume Sample

4.9
23 votes
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Marquis Wehner
79088 Schuster Junctions,  Chicago,  IL
+1 (555) 632 0547

Work Experience


Apps Sup Intermediate Analyst
01/2017 - PRESENT
Dallas, TX
  • Ensure all productions issues are logged and updated as per the Problem Management Policy
  • Review and update contingency documentation
  • Write support documentation and procedures
  • Ensure application test/checkout plans are updated
  • Work closely with second level support, development teams, and the CIRA business to determine strategy and priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Work closely with first level support, development teams, infrastructure teams and the business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Ensure adherence to Citi’s technology policies
  • Global / Regional development leads and their team members
  • Citi’s technology /Infrastructure teams i.e. server/ hardware support, networks, storage, messaging and etc
Credit Apps Sup Intermediate Analyst
07/2011 - 10/2016
Phoenix, AZ
  • Work closely with second level support, development teams, and the GSM business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicates progress effectively to all stakeholders
  • To on board new systems for support
  • Work closely with second level support, development teams, and the Citi Velocity business to determine strategy and priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Work closely with second level support, development teams and the Commodities business to determine strategy and priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicates progress effectively to all stakeholders
  • Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Provide support for mission-critical Failure mode analysis applications which interact with all the Front-Office Trading, Risk Systems across multiple asset classes
  • L2/L3 support and management of messaging middleware platforms (namely Solace, Ultra Messaging/29West, TIBCO EMS) globally, for MSST and ICG

Education


Everest University - Clearwater Campus
2006 - 2011
Bachelor's Degree in Business

Professional Skills


  • Very strong verbal and written communication skills (both Spanish & English advanced)
  • Strong verbal and written communication skills (both Spanish & English)
  • Messaging administration skills for Solace, TIBCO EMS and 29West /Ultra Messaging
  • Knowledge / prior experience of support Prime Brokerage and/or Securities Lending desks
  • Good functional knowledge of ITRS Geneos monitoring framework and related tools/skills, such as active dashboards and custom toolkits/plugins
  • Experience using/troubleshooting Office with emphasis on Excel, Word and PowerPoint
  • We are looking for Junior experience in the following areas

How to write Apps Sup Intermediate Analyst Resume

Apps Sup Intermediate Analyst role is responsible for events, messaging, languages, technology, analysis, organization, documentation, metrics, unix, scripting.
To write great resume for apps sup intermediate analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Apps Sup Intermediate Analyst Resume

The section contact information is important in your apps sup intermediate analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Apps Sup Intermediate Analyst Resume

The section work experience is an essential part of your apps sup intermediate analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous apps sup intermediate analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular apps sup intermediate analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Apps Sup Intermediate Analyst resume experience can include:

  • Experience in directing/coordinating technical activities
  • Strong process awareness including the ability to understand business and technology processes from end to end
  • Experience working in a support environment
  • Experience working in a support environment
  • Experience working in a support environment
  • Strong concept of modern messaging topologies such as publish/subscribe, point-to-point, durable subscriptions and bridges/routes

Education on an Apps Sup Intermediate Analyst Resume

Make sure to make education a priority on your apps sup intermediate analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your apps sup intermediate analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Apps Sup Intermediate Analyst Resume

When listing skills on your apps sup intermediate analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical apps sup intermediate analyst skills:

  • Tech Support specialist with strong technical ability with extensive years of experience in Java/J2EE app Support
  • Experience in performance tuning, pro-active monitoring and capacity management
  • Experience indirecting/coordinating activities
  • Demonstrates an aptitude for learning the business in addition to the tech components
  • Extensive years’ experience working in a support environment
  • Experience working in a support environment – Infrastructure, Development, Production Support

List of Typical Experience For an Apps Sup Intermediate Analyst Resume

1

Experience For Credit Apps Sup Intermediate Analyst Resume

  • Being able to identify application problems that needs to be escalated with L3 Support (DEV Changes to solve the issue)
  • Keep track and work with third party changes affecting our application (or discard the impact of it)
  • Follow Citi's internal Problem and Incident Management (ITIL)
  • Available for shifts two weeks a month for out of business hour issues and/or scheduled activities
  • Ownership of each incident attended until resolved
2

Experience For O&t-apps Sup Intermediate Analyst Resume

  • Escalate to seniors when a possible Major Incident is about to happen or already started
  • Correctly document and close each incident attended. Also ensure that incidents documented by IcM follows the same criteria of correct information
  • Ensure the accomplishment of the SLA for each
  • Independent to find technical solutions and improvements to applications
  • Independent to engage different teams across the region or globally in order to get incident resolved
3

Experience For Apps Sup Intermediate Analyst Resume

  • HIGH sense of critically toward incidents and the impact to our customers
  • Available for shifts two weeks a month for out of business hour issues and/or scheduled activities
  • Act as a technical referent to the rest of the team

List of Typical Skills For an Apps Sup Intermediate Analyst Resume

1

Skills For Credit Apps Sup Intermediate Analyst Resume

  • Minimal years of experience working in a support environment
  • Database Experience (Oracle/MSSQL/Sybase)
  • Work experience in Technical Production Support roles preferably within a large scale, global financial services organization
  • Demonstrates self-motivation and drives and shows determination to achieve goals
  • Experience in Linux, UNIX and Windows
  • Good technical knowledge of distributed infrastructure (e.g. Unix/Linux, relational / no-SQL Databases, SAN storage, etc.)
  • Extensive years work experience in technology support roles within a large scale organization
2

Skills For O&t-apps Sup Intermediate Analyst Resume

  • Extensive years experience with UNIX, MQ, Oracle, SQL
  • Experience with Voice and Data network disciplines
  • Experience with IVR and firefly (Desirable)
  • Experience of automation, ITRS and u Deploy (Desirable)
  • Experience
  • Minimal years of experience
  • Develop and implement tools which automate BAU support tasks and enhance client self-service experiences
  • Strong interest in Fixed Income Securities, Derivatives, Portfolio Management, and Risk
  • Three years’ experience
3

Skills For Apps Sup Intermediate Analyst Resume

  • Messaging Middleware/Monitoring vendors such as Solace, Informatica, TIBCO and ITRS
  • Providing Technical leadership to the team
  • Proficient with the following technologies, SQL, Shell Scripting and UNIX operating systems
  • Liaise with infrastructure teams to ensure a stable operating environment of the messaging platforms
  • Be flexible with working hours, to react to situations within the production support environment
  • UNIX scripting and environment knowledge
  • Microsoft Office Suite (including Excel, PowerPoint, and Visio)
  • Motivated individual comfortable working as part of a team
  • Implementation of high-performance messaging solutions and migrations from standard infrastructure
4

Skills For Credit Apps Sup Intermediate Analyst Resume

  • Support business and technology-driven requirements and BAU tasks, such as new application on-boarding and EOVS/Data Centre migrations
  • Citi’s technology/Infrastructure teams i.e. server/hardware support, networks, storage, messaging and etc
  • Assertive and always conscience of best practices and managing relationship with users
  • Willingness and proactivity to take ownership of issues and see them through to resolution
  • Incident and Problem Management (ITIL)
  • Able to clarify complex technical problems to others in non-technical language
5

Skills For O&t-apps Sup Intermediate Analyst Resume

  • Able to critically analyse processes and situations
  • Develop in-depth knowledge of the fundamentals of the FX, Rates and Futures businesses
  • The position requires excellent interpersonal and communication skills (verbal and written), in order to build the relationship with, and the confidence of, users and technology teams at various levels in a global environment
  • Provide instructions and direction to others
  • Proactivity & Initiative: Self starting. Seizes opportunities and acts upon them. Controls events by making suggestions and proposing actions. Completes tasks, projects and plans before being asked
  • Experience with Perl, PHP, Unix Shell, etc
  • Java, JEEE, Webservices, Strusts, Hibernate, Weblogic, Websphere App Servers (experience as developer and/or code analisis for complex distributed applications)
6

Skills For Apps Sup Intermediate Analyst Resume

  • Knowledge of networking technologies
  • Independent, self-starting attitude, also able to work as part of a team
  • Unix scripting and environment knowlege
  • Shell scripting - an advantage
  • Exposure to Open Source Messaging (e.g. Kafka)
  • Knowledge of network technologies including unicast/multicast, UDP/TCP and firewalls
  • Knowledge of C, Pro C languages
7

Skills For Credit Apps Sup Intermediate Analyst Resume

  • Work independently locally and within a global team. Be open and transparent
  • Cloud and Container technologies
  • Challenge burocracy where it can be challenged to improve our service
  • Drive and implement high-maturity-level monitoring solutions (primarily using ITRS Geneos and related tools), publish performance and capacity metrics for real-time and historical analysis purposes
  • Handle and remediate risk and control related issues, such as CAPs (Corrective Action Plans)
  • Global/Regional production services teams
  • Global/Regional development teams
8

Skills For O&t-apps Sup Intermediate Analyst Resume

  • Proactivity and Initiative
  • Oracle, DB2, MS-SQL
  • Windows 2000 – XP

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