Application Operations Resume Sample

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Johnathon Kautzer
97538 O'Hara Lakes,  Chicago, IL
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Work Experience


Application Operations Specialist
03/2018 - PRESENT
Houston, TX
  • Supporting, maintaining, and enhancing existing business systems
  • Delivering and deploying new systems, technologies, and services
  • Escalation point for issues escalated by InstaMed’s service delivery teams
  • Accountable for ensuring financial goals, SLAs, and other KPI’s are managed and met
  • Lead development and execution of functional goals and strategies across multiple Information Technology areas and disciplines
  • Ensures performance management of staff or functional areas is completed
  • Create staff development plans
  • Leads business prioritization process of functional support defects. Engages with stakeholders to prioritize and capture requirements for operational needs
Application Operations Analyst
09/2012 - 09/2017
New York, NY
  • SQL server experience required
  • Service Management (e.g. ITIL)
  • Web technologies (e.g. browsers) experience required
  • High level understanding of engineering and customer service processes
  • Android and iOS (Apple) device knowledge
  • Excellent time management skills and is self-motivated
  • Committed to and fulfilled by helping others
  • Strong organizational, analytical, written and verbal communication skills
Cyberdefense Application Operations Analyst Internship
04/2006 - 05/2012
Los Angeles, CA
  • Ensure the team provides outstanding customer service in resolving tickets and problem management
  • Builds and maintains a collaborative partnership with business units and other technology teams
  • Collaborates with internal and external stakeholders, including suppliers, to meet common goals, and resolve issues
  • Provides continuous communications to IT and business stakeholders
  • Continued focus on process improvement, best practices; ensures department processes comply with regulatory requirements
  • Responsible for release management and compliance to quality standards for the company’s systems
  • Senior Point-Of-Contact, responsible for equipment modifications, upgrades, and installs as well as system enhancements and special projects
  • Works special projects at the local and corporate level across various departments and divisions including: scheduling and resource planning, accurate budgeting, and performance to specifications under the guidance of the Project Manager
  • RSLOGIX 5000 Software (ladder logic), MS Access, Visio, EXCEL, Word, Familiarity with Solidworks, AutoCAD drawing tools or other drawing editors, Visual Basic, C++ & SQL programming

Education


Westfield State University
2001 - 2006
Bachelor's Degree in Computer Science

Professional Skills


  • Strong leadership skills; proven experience in leading and developing technical professionals
  • Communication Skills – Good verbal and written English language skills
  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning
  • Proven experience and strong understanding of Oracle and SQL Server databases
  • Excellent written and oral communications skills and a keen understanding of the importance of clear and ongoing communications with staff at all levels
  • Salary offered based on job responsibilities and individual’s knowledge, skills and related experience
  • Excellent verbal and written skills with an audience of both technical and non-technical

How to write Application Operations Resume

Application Operations role is responsible for analysis, technical, leadership, design, database, troubleshooting, organization, reporting, security, planning.
To write great resume for application operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Application Operations Resume

The section contact information is important in your application operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Application Operations Resume

The section work experience is an essential part of your application operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Application Operations resume experience can include:

  • Effectively operate as a strong team player to solve problems and actively incorporate input from various sources
  • Demonstrated superior analytical, problem solving and judgement skills
  • Strong collaboration skills with the ability to interact with and support globally dispersed virtual team members
  • Effectively communicate and collaborate with colleagues across the enterprise to successfully deliver on priorities
  • Maintain good relationships with teammates and customers with quality interpersonal and communication skills
  • Can effectively triage customer requests and escalate issues as appropriate

Education on an Application Operations Resume

Make sure to make education a priority on your application operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Application Operations Resume

When listing skills on your application operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical application operations skills:

  • Demonstrated analysis and technical problem solving skills
  • Communicate complex technical concepts and information effectively both verbally and in writing
  • Proven working experience in Java development or support
  • Build an effective customer support experience to make our users successful
  • Good understanding of the specific technology area(s) and a working knowledge understanding of SAP and the utility industry
  • Experience managing and negotiating software development budgets

List of Typical Experience For an Application Operations Resume

1

Experience For Application Operations Specialist Resume

  • Excellent verbal and written communication skills and the ability to work well with others
  • Skills in design, architecture and development, with an ability to take a deep dive in the implementation aspects if the situation demands
  • Manage conflicting and ever changing priorities
  • Experience using object oriented design, data modeling, and analysis methodologies
  • Good at finding answers on your own, but know when to ask for help
2

Experience For Manager, Application Operations Resume

  • Possess sound technical experience in fast paced working environments
  • Demonstrated ability to learn quickly and eagerness to expand knowledge
  • Experience in Java application development
  • Experience with Jenkins, Maven or similar continuous integration tools
  • Experience with Customs processes and the impacts of Tax/Compliance and application of fiscal regimes to it
  • Play a significant role in long-term planning, with a view to delivering service excellence
  • Adept at troubleshooting problems on web and mobile products
  • Have worked within a Trading Room support environment
3

Experience For Application Operations Manager Resume

  • Have an understanding of financial products, particularly those used by CFM businesses
  • Familiarity in application support for Cyber Defense Security Tools such as SIEM, Web Proxy, File Integrity Monitoring, and Web Application Firewalls
  • Collaborate with other IT groups and application owners in identifying root cause of problems and their resolution
  • Deal with final users and perform trainings/coaching for functional audience
  • Function well in a fast-paced environment where constant change is the norm
  • Learn quickly and adapt easily
4

Experience For Director, Application Operations Resume

  • Provide timely and accurate solutions to systems problems
  • Quickly grasp complex technical concepts and manage an event / situation to a positive conclusion
  • Partner with the team’s analytics leader to develop robust metrics enabling the team to understand employee satisfaction metrics and develop ongoing enhancement plans in line with trends and common issues
  • Work closely with the leaders of GE’s end user helpdesk processes, partnering with business leaders to maintain the existing platform during the migration to MyTech
  • Create scripts, UI’s, and integrated systems that enhance and expand our tools ecosystem
  • Broad IT knowledge and experience on the multiple IT solutions that often encompass the business partner’s entire technical solution set (e.g. SAP, .Net, and custom systems)
  • Foster collaborative working relationships with senior Annuities business partners and Prudential’s Global Business & Technology Solutions to consultatively influence outcomes with the best interest of the company in mind
  • Provide technical support on incidents escalated from Help Desk and provide appropriate workaround
  • Develop and unit test small to medium-sized web applications and other required fixes and enhancements
5

Experience For Application Operations Analyst Resume

  • Review application release packages and deployment documentation for completeness
  • Deploy release packages into production
  • Create and update application documentation such as knowledge bases, known error articles, and operations manuals in collaboration with technical and project staff
  • Assist Business Systems Analysts in creating functional specifications, application data analysis, and technical feasibility assessments as required
  • Assist with large projects as required
6

Experience For Manager, IT Application Operations Resume

  • Familiarity with ASP.NET/C#, HTML, CSS, JavaScript, JQuery, LINQ, VBScript, XML, and T-SQL (SQL Server 2008 or later)
  • Familiarity with development collaboration tools and methodologies such as Visual Studio, TFS, Scrum/Agile
  • Learn and quickly comprehend new technical and business concepts
  • Be a self-starter and a team player
  • Responsible for maintenance of application programs & interfaces
  • Coordinates with end users and architects to accomplish functionality enhancements
  • Demonstrates command of multiple programming languages , basic systems analysis techniques, testing, debugging, documentation standards, file design, storage, and interfacing
7

Experience For DGM Application Operations Resume

  • Maintains peer relationships across IT areas to support effective support delivery
  • ›The AOM is responsible to Monitor and Drive end to end delivery performance within the boundary of his/hers responsibility
  • Supports the overall data management and integrity of the event monitoring ecosystem by developing and implementing data intake procedures, data model management, naming conventions, filter creation, threshold configurations and assisting with development of compliant searches
  • Assists with significant incident-related investigations and with security-related investigations via Splunk Enterprise Security
  • Assists users with development and optimization of complex searches, alerts, data extractions, dashboards and reports from tools within the monitoring infrastructure
  • Contributes, participates and shares information and ideas with teams. Develops and maintains positive and cooperative relationships, inside and outside of workgroup, interacting in a friendly, open and honest manner
  • Works on assigned projects and collaborates with project implementation teams to architect and build infrastructure that complies with vendor and customer requirements
  • Demonstrates quality service and accountability in the process of resolving requests, supporting daily operations and ensuring system stability that results in accurate, timely and efficient solutions and data as evidenced by meeting customer needs and meeting or exceeding established performance metrics
  • Deliver Reliable, Available Serviceable operation for the existing applications to meet business needs to avoid negative business operation impact on a national basis
8

Experience For VP, IT Application Operations Resume

  • Work closely with the application development team to trouble shoot reported issues to ensure effective resolution of incidents
  • Provide monthly analysis of KPI and trending with specific action plan for improvement
  • Define clear product management roadmap by application or group of applications
  • Manage the small operational enhancement requests from the business and optimize the backlog to be able to deliver flexibility as required
  • Promote an Agile approach and increase and sustain Agile maturity for small scale development. Align with McKesson 6Sigma culture
  • Works with senior users (VP + Directors) to manage expectation and deliver at high level of satisfaction. Work in close so-operation with the IT business Partners
  • Directs the applications operation teams to deliver optimal services and flawless implementation activities
  • Allocates resources based on the size, urgency and importance of the enhancement. Optimize Enhancement pipeline with IT capacity and budget
9

Experience For Head of Application Operations Resume

  • Contribute to the larger transformational project by allocating resources to project managers. Synchronization with project is mandatory and application freeze could be required
  • Participates in the Information Technology Steering Committees
  • Keeps abreast of technological developments. Evaluates their relevance and importance for the Company’s current and future operations
  • Determines the human resources required to carry out work; delegates responsibilities and appropriate authority to his/her staff; recommends structural changes when necessary
  • Directs activities of staff and coordinates with other groups and departments with the ICARE values and ILEAD mindset
  • Trains employees; evaluates their performance; encourages and assists them in their development
  • Prepares, presents and manages budget. Takes appropriate action to ensure that targets are met
10

Experience For Application Operations Lead Resume

  • Provides consultative direction to other functional areas or divisions and across the organization
  • Oversees many projects to ensure work is integrated and aligned with business goals; addresses resourcing issues to ensure project mandates can be achieved; coaches and mentors others in field of expertise
  • Communicates organizational vision/business direction, and identifies functional or divisional linkages; develops strategies for enhancing communication, problem solving teamwork and innovation across functions
  • Works with other leaders to develop integrated strategies for improving customer satisfactions and customer service that support overall business goals; works with others to develop integrated strategies for enhancing internal systems and practices to better support customer service
  • Has decision-making authority and autonomy to deliver on goals of multiple functions or division; influences others cross-functionally to ensure functional or divisional goals met, and resolves conflicts in an effective manner

List of Typical Skills For an Application Operations Resume

1

Skills For Application Operations Specialist Resume

  • Excellent written and verbal communication skills, as well as planning and organizational skills
  • Proven experience effectively communicating technical issues/challenges to non-technical people
  • A strong background interfacing with multiple groups; ability to coordinate effectively, multi-task and manage pressure
  • Troubleshooting skills with an aptitude for root cause analysis
  • Experience and skill managing and developing professional technical staff. Ability to motivate teams of individuals to achieve extraordinary results
  • Demonstrated experience in managing the specific IT service discipline across multiple geographic sites
  • Provide inputs into financial plans and effectively manage business and resources of own team in order to meet financial budget
  • I.T. experience with 3 years’ of managerial or supervisory experience
2

Skills For Manager, Application Operations Resume

  • Top-notch customer service skills
  • Experience in analyzing/researching solutions and developing/implementing recommendations accordingly
  • Demonstrated success developing and managing resource modeling, capacity planning and management methods
  • Experience working with application monitoring tools including tools implementation and upgrades
  • Experience in leading or directing the work of department staff or project teams
  • Solid understanding of accounting rules for expense and capital activities
  • Experience in developing multi-platform enterprise monitoring architecture
3

Skills For Application Operations Manager Resume

  • Strong Java knowledge including concurrency, JDBC, IO, exception handling, collections and annotations
  • Experience in maintaining focus and driving results in a fast-paced, dynamic environment
  • Experience managing High volume transaction processing (OLTP) environments, with 24/7 support and 99.999% uptime requirements
  • Experience with back office support for a company model using order processing, inventory management, and professional services
  • Experience in using troubleshooting web and database applications
  • Experience working with company proprietary software and flexibility to become proficient in supporting multiple applications
  • A strong background in threshold-based monitoring, event-based alerting, and capacity management is required
  • Application operation(Maintenance, Troubleshooting, Operations, Deployment) experience of Oracle OSM , ASAP Catridges and UIM
  • Work independently, dynamic prioritization on incoming issues
4

Skills For Director, Application Operations Resume

  • Ten or more years’ experience managing a team in the application space
  • Experience in managing Information Technology team or in a related area
  • Experience managing an operational team
  • Proven ability to work using different styles as needed to accommodate the situations encountered
  • Experience in assessing change impacts and the development of task estimates
  • Experience working with geographically dispersed teams and customer base
  • Experience with optimizing processes for large technical organizations
5

Skills For Application Operations Analyst Resume

  • Experience working with Global teams and cross functional teams
  • Be responsive, move the business forward and giving it a stronger technological advantage
  • Detail and process oriented individual, able to prioritize well, quickly tackling difficult issues
  • Experience with financial systems, business planning, resource allocation & project management
  • Strong focus towards developing shared integration services with automation and cloud enablement
6

Skills For Manager, IT Application Operations Resume

  • Direct working experience with ITIL process such as incident, problem, request, change and configuration management
  • Frequent changes in priorities – flexibility and attention to detail are valued attributes
  • Communicates project and team status outside the team to stakeholders according to prioritized business goals and information needs
  • Flexibility and the ability to juggle multiple priorities organize time and identify resources for projects
  • Establish and maintain relationships with counterparts/clients and other stakeholders for effective communication
  • Operationally manage critical situations and solve business-as-usual escalations to provide seamless operation and effective service to clients
  • Actively steer capacity of team resources and quality of results to ensure SLA fulfillment and effective operation
  • Demonstrates extensive knowledge and capabilities across a variety of technical concepts and other functional areas
7

Skills For DGM Application Operations Resume

  • Experience in Email services (incl. Outlook 2016)
  • Experience in mobility/telecom services
  • Experience in an staff role – Database Administrator, Application Programmer, Operation Engineer or similar
  • SharePoint administration or development experience an asset
  • Strong knowledge of applications, databases, network and security concepts
  • Flexible and able to manage simultaneous priorities, pressures, and deadlines
  • Building, developing and maintaining service reporting
  • Managing of 20 direct reports (TSM/AO/AM/AD)
8

Skills For VP, IT Application Operations Resume

  • Understanding of Service Management processes
  • Understanding fundamental design principles behind a scalable applications
  • Managing service delivery meetings with the client
  • Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities
  • Working knowledge of case and incident management tools and application uptime and case metrics
  • Project Management for internal/external projects (project steering, leading, designing and membering)
  • Knowledge in programming languages including REST, JPA, Spring, Spring Boot, AngularJS, RabbitMQ, Oracle PL/SQL, MongoDB etc
9

Skills For Head of Application Operations Resume

  • Knowledge in programming languages including Spring MVC, Hibernate, requireJS, CSS, Jquery, OSGI, Python, Drools etc
  • Responsible to build and maintain process and tools to bring operational services, software deployment, application monitoring and performance testing
  • Manage the portfolio of business applications including hot fixes, upgrade, enhancement, licensing, and vendor relationship
  • Familiarization with DNS, Networking, Networking tools and protocols
  • Build relationships with business leaders and establish credibility by developing a sophisticated understanding of the work done in each department at Pew
10

Skills For Application Operations Lead Resume

  • Diligent and motivate working on streams, taking challenges and embrace change towards cloud solutions
  • Accurately and fully document all troubleshooting and resolution steps within the Service Desk ticketing system
  • Coordinate all activities required to perform deployments of enterprise Java services, including integration and performance testing and automated deployments
  • Knowledge of performance monitoring tools and analysis i.e., MS PerfMon, DebugDiag, SQL Profiler, etc
  • Sastainment team is working defects and enhancements as well as moderate projects
  • High initiative in working through difficult problems and obstacles
  • Recommends, supports and/or installs software applications to meet the growing needs of the organization
  • Develop and Implement standard operating procedures and best practices for operations and support of built and bought software
  • Coordinate, approve and control take-over and delivery of services according to standard/processes

List of Typical Responsibilities For an Application Operations Resume

1

Responsibilities For Application Operations Specialist Resume

  • Works with other leaders to develop relationship management strategies for maintaining strong ties with key external contacts; monitor effectiveness of current relationships, and counsels others to take actions, as needed; represents the organization externally
  • Track record in managing people effectively and efficiently
  • BA/BS and 3+ years of work technology experience or equivalent work experience
  • Computer Skills (in order of importance)
  • Solid experience with Mastersaf DF-e, Mastersaf DW and Softway (Thomson Reuters products)
  • Proactively proposes process improvements, works to diminish resistance to change and assists in effectively implementing changes to improve the organization
  • Understanding of security related application considerations such as encryption in motion, encryption at rest, access controls and SOX validation
2

Responsibilities For Manager, Application Operations Resume

  • Experience working with data correlation, analysis and integration with upstream systems
  • Experience in a Service or IT support type role supporting business application software in a corporate environment
  • Experience working with High Availability and Disaster Recovery architectures and solutions
  • Experience maintaining a virtual environment required
  • Experience with cloud computing platforms (AWS, Azure, HPE) an advantage
  • Experience of building solutions on IaaS and PaaS an advantage
3

Responsibilities For Application Operations Manager Resume

  • Be an effective member of Project Boards (as required) representing application operation requirements
  • Basic experience with service monitoring tools
  • Experience with Windows Server and MSSQL Server
  • IT program development experience
  • Two (2) years of experience as Linux System Administrator
  • Experience with NET-SNMP and SNMP
  • Ansible, Docker, Hadoop / Hbase and Strong grasp of automation tools
  • Experience as a manager or team leader
  • Experience with application server and web server
4

Responsibilities For Director, Application Operations Resume

  • Experience with deployment and system build automation
  • Proven ability to work independently, creatively and analytically in a problem-solving scenarios
  • Knowledge and experience with ITIL Service Management Lifecycle framework and processes
  • Strong technical background in digital technologies
  • Experience with Tax compliance for cities (ISS / GISS obligations) and State/Federal taxes and contributions
  • Experience with Agile Methodologies and Lean Enterprise cultures
  • Excellent communication around issues and opportunities – get things done, make things happen
  • Monitoring of payment and healthcare transaction processing
  • Maintaining relationships with key/strategic partners/customers
5

Responsibilities For Application Operations Analyst Resume

  • Creative in solving existing and potential problems during implementation and operations
  • Accountable for developing and driving annual and continuous improvement plans for personnel
  • Comfort with collaboration, open communication and reaching across functional as technical borders
  • Create performance reports and dashboards to report on Java service transaction volume and performance, with an emphasis on highlighting areas for improvement
  • Define, design, build and maintain continuous integration pipeline, including process and tool definition, for enterprise Java applications
  • Support enterprise roadmaps to facilitate implementation, planning and visualize dependencies
  • Responsible for support and maintenance of client-facing technologies and systems
6

Responsibilities For Manager, IT Application Operations Resume

  • Recruit, develop, retain and motivate a team operating at a high performance level
  • Extensive background in large enterprise settings with a focus on technology as a competitive advantage being core to the business needs
  • Escalation point for issues escalated by Customer ServiceMonitor and research processing exceptions and escalate if applicable
  • Engage the appropriate IT teams and third-party vendors during service interruption issues to ensure quick resolution
  • Lead critical incident troubleshooting efforts of cross functional teams and third-party vendors to drive resolution of service interruption
7

Responsibilities For DGM Application Operations Resume

  • Review, Maintain, and updates technical documentation such as system configurations, troubleshooting procedures, and knowledge base articles
  • Assist in Identifying gaps between business requirements and application capabilities and recommend options
  • Customer-facing role, service-oriented attitude and attention to detail
  • The job calls for both technical capability and business understanding
  • Linux environment and scripting
  • Steers the designated ICTO Service chains across and outside of the borders of own organization (e.g. Network, Storage, Operating Systems, Databases etc.)
  • Expertise in release management, development of enhancements for SaaS / hosted solutions and coordination of end to end integration testing
  • Manage a diverse application portfolio that includes Salesforce, Workday, SharePoint, custom .NET, and Oracle applications
8

Responsibilities For VP, IT Application Operations Resume

  • Manage software development and application support budgets
  • Maintain and continue to develop a broad knowledge of technology in order to make recommendations about enhancements and directions. Participate in conferences, seminars and other professional development activities to keep expertise current as appropriate
  • Contribute to and participate in projects across IT as well as broader Pew-wide projects and/or committees as needed
  • Set a fast pace, focused on customers, that drives team members to continuously improve the service we deliver to our customers for T3 support
  • Plan and implement escalation workflows and policies and best practices for production system uptime
  • Identify, evaluate, and prioritize end user problems and concerns to ensure that inquiries are resolved appropriately, escalating if necessary through a defined escalation process
9

Responsibilities For Head of Application Operations Resume

  • Research and resolve complex issues, with the goal of identifying a root cause
  • Identify opportunities to perform proactive problem solving and maintenance
  • Familiarity with various components of IT infrastructure including remote access (VPN) and desktop environments
  • Proficient with internal ticketing systems
  • Work remotely and independently when assigned a task and follow it through to completion
10

Responsibilities For Application Operations Lead Resume

  • Work with a team to fix customer issues
  • Knowledge of ITIL Framework standards and methodologies
  • Work closely with Development team to understand what changes are being made to the Java services in order to ensure that the appropriate types of testing are performed in each release
  • Coordinate testing of impacted enterprise applications that use the Java services being deployed to ensure all impacted applications have completed regression testing and signed off before production deployment
  • Coordinate with Platform Services team to deploy Java services to the system test and user acceptance test environments and communicate to all impacted application teams when these occur
  • Coordinate with Platform Services team to schedule automated Java service deployments to production and ensure these are performed without incurring application downtime
  • Plan and execute performance load testing of enterprise Java services when there are new releases being deployed
  • Monitor performance of enterprise Java services in production and escalate to Development and Platform Services teams when there are performance issues

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