Analyst, Infrastructure Resume Sample

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Roger Ebert
969 Miller Summit,  Phoenix, AZ
+1 (555) 482 2903

Work Experience

Infrastructure Mgmt Senior Analyst
12/2017 - PRESENT
Houston, TX
  • Capture market research data to assist with and support SLA’s and technical initiatives to satisfy both management and end-users in the most cost-effective and efficient way possible
  • Work with management and partners to gather demand requirements, tracking order status against SLA’s and keeping PM’s informed of order status
  • Four (4+) years of Systems Administration experience working with Microsoft technologies
  • Liaise with key stakeholders to conduct process reviews, perform system or product analysis from different angles and produce gap analysis. Basic Qualifications
  • Proactively partner with clients to ensure applications meet changing
  • Assist with the comparison of licenses against audits to ensure the company’s legal compliance
  • Handle 24 7 on-call standby support if necessary
  • Supporting the rollout of Apple’s Device Enrollment Program
  • After a training period, utilize knowledge of one region’s banking pricing, GE business practices and available technology to develop "best practices"
Infrastructure Systems Analyst
06/2013 - 08/2017
Los Angeles, CA
  • Excellent collaboration, written & verbal communication skills with ability to interface and influence at multiple levels of the organization
  • Advanced analytical, organization, interpersonal skills along with strong service commitment
  • To be based in Chennai
  • Respond to calls logged via IT Service Desk, or in person, administering solutions to known problems and diagnosing and documenting undefined problems as they occur
  • Diagnose and document calls logged to the Local Support team through the appropriate call tracking system
  • Successfully interpret drawings, plans and specifications for Apartment buildings including Mid-Rise and high rise buildings with consideration for the technical Requirements
  • Discuss media selection and implications for implementation on the network
  • Make recommendations based on applicable codes, standards and best practices
Infrastructure Project Analyst
01/2009 - 04/2013
Boston, MA
  • Interpret the job plan and scope of work as well as perform retrofits and upgrades for existing infrastructure
  • Coordinates and performs pre install site visits of apartment buildings and as well as installation of computers and communications equipment in Leasing offices and Construction Trailers
  • Plans for layout and design of IDF’s and MDF’s to optimize use of space and coordinates with vendors where their systems are located
  • Analyze needs and deliver solutions for the integrated infrastructure environment
  • Serve as a resource to others on existing processes to support on-going changes and maintenance of the IT infrastructure
  • Lead interactions with vendors and subcontractors to coordinate implementation of technology and foster the relationship
  • Coordinates Technology Transfer to outside firms where they have purchased our facilities / multifamily assets


University of New Mexico Valencia Campus
2004 - 2009
Bachelor's Degree in Engineering

Professional Skills

  • Proven technical, problem solving, troubleshooting, customer support experience
  • Experience working with cash, banking, or treasury systems, with an emphasis on knowledge of payment and bank reporting systems
  • Hands-on experience of installing / configuring / replacing network hardware components is required
  • Experience working in a Client-facing technical support environment is essential
  • Previous deep experience deploying and supporting enterprise Networks & Servers
  • Skill using analytical and evaluative methods to include quantitative and qualitative analysis, as well as other analytical methodologies and forecasting tools
  • Previous Benchmarking or Competitive Intelligence experience is advantageous

How to write Analyst, Infrastructure Resume

Analyst, Infrastructure role is responsible for financial, valuation, analytical, telephony, finance, training, security, telecommunications, java, architecture.
To write great resume for analyst, infrastructure job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst, Infrastructure Resume

The section contact information is important in your analyst, infrastructure resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst, Infrastructure Resume

The section work experience is an essential part of your analyst, infrastructure resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, infrastructure responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, infrastructure position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Analyst, Infrastructure resume experience can include:

  • Troubleshoots and resolves computer Network issues including; software and hardware. Maintains tickets in Service Desk system and updates tickets with appropriate current status. Provides accurate written details on tickets as work is completed
  • Strong experience in change and release practices for infrastructure delivery and support
  • Work autonomously and manage tasks of competing priority
  • Experience on Metron Athene, Compuware APM, Dynatrace, or other capacity planning and application performance tool integration
  • Build strong relationship within all levels of the client leadership
  • Perform qualification or validation of various systems and hardware

Education on an Analyst, Infrastructure Resume

Make sure to make education a priority on your analyst, infrastructure resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, infrastructure experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst, Infrastructure Resume

When listing skills on your analyst, infrastructure resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical analyst, infrastructure skills:

  • Good collaboration and relational skills; comfortable with other skilled professionals on project teams toward common goals
  • Proven experience working effectively in a medium to large technical service desk
  • Strong written, oral, communication skills are required
  • A good knowledge and experience of
  • Good knowledge of Contact Centre technologies and previous work experience in call centres
  • Good understanding of the Xerox goals and business objectives

List of Typical Experience For an Analyst, Infrastructure Resume


Experience For Infrastructure Systems Analyst Resume

  • Experience with Databases and SQL Querying
  • Experience with Data Visualization & Analytics tools such as Tibco Spotfire, Tableau, Splunk etc
  • Produces a weekly status report to manager summarizing forwarding looking work as well as outstanding issues
  • Coordinates and monitors internet circuit orders and internet installation at Building MPOE locations
  • Performs basic troubleshooting on LAN/WAN connectivity under the direction and guidance of telecommunications or network team

Experience For Bank Infrastructure Analyst Resume

  • Complete understanding of Exchange architecture and all components (CAS , Hub transports, mailbox servers, DAGs, etc.)
  • Reports instances of server downtime, LAN or WAN connectivity issues immediately to manager, and Network Operation Center and coordinates incident resolution
  • Monitors and coordinates the activities of third-party support contractors
  • Utilizes manufacturer’s warranties for equipment replacement or repair where needed
  • Implement computer system requirements by defining and analyzing system problems, investigate and resolve systems design flaw and failures, produce remediation for any and all system software functional and spec design failures,
  • Document and produce testing standards and solutions, provide support for Information Systems and telecommunications, including both hardware and software problems
  • Analyze, enhance, install, test and modify enterprise wide operating systems for both new and existing systems
  • Develop requirements, workflow and systems analysis. Correct program errors, prepare operating instructions, compiles documentation of program development, and analyzes system capabilities
  • Establish standards for development and maintenance of new and existing products

Experience For Infrastructure Mgmt Senior Analyst Resume

  • Level 1-3 support for the site,
  • Make sure security standards are active for internet based applications
  • Follow up with users to ensure problems were resolved
  • Act as an liaison between end users and technical staff to communicate issues, problems and questions
  • Research patches, updates and solutions for computer issues both hardware and software related

Experience For Infrastructure Senior Analyst Resume

  • Respond promptly and effectively to calls concerning any query or issue regarding software and hardware used within Invesco that the Technology Support Services group has responsibility for
  • Maintain a central library for the applications that the TSS group has responsibility for, including reference manuals, installation guides, etc
  • Liaise regularly with Technology management, all Technology support areas, the Service Desk and business partners in pursuit of best working practice for our team and client base
  • Assist to deliver our BR obligations
  • When instructed act as a deputy for the Technology Support Services Team Leader
  • Engineer and support IBM TSM backup infrastructure

Experience For Infrastructure Project Analyst Resume

  • Prepare KPI’s and metrics for management review
  • Serves as a liaison in-between departments in order to define business solutions and collaborate with development to define the technical solutions to meet user and business needs
  • Supervise Telco circuit installs and site surveys
  • Support and maintain VPN solutions and tunnels
  • Maintain rack space allocations and patch panel designs

Experience For Infrastructure Performance Analyst Resume

  • Log support calls with vendors as required to resolve incidents, plan for upgrades, etc
  • Cisco Voice Infrastructure Support
  • Contributing to internal and external communications as they relate to O365 architecture, performance, capacity, and capabilities to support our business processes
  • Document root cause analysis for on-going knowledge base and process improvement. Works with diagnostic tools and vendor to find root cause and resolution of major incidents and problems. Works with other team members on resolution of technical issues
  • Exposure to technology, information and application architecture domains
  • The ability to communicate complex ideas to a non-technical audience

Experience For IT Infrastructure Expense Management Analyst Resume

  • Network Access Control/ISE
  • Cisco CCNA/CCNP preffered
  • Frontend Software of SAP
  • As systems analyst or equivalent experience. Working knowledge of IT and hospital systems to include systems such as, but not limited to the following: Windows desktop environment, end user peripheral devices, CITRIX, Spok mobile, Xtend, EPIC, and contact center operations
  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)
  • MCSA in Server & Desktop Infrastructure
  • Knowledge of the systems and subsystems that make up the national energy infrastructure relative to at least one area (electric power, petroleum, or natural gas)

Experience For Analyst, Infrastructure MAC Resume

  • Knowledge of the interdependencies of the energy infrastructure with other critical infrastructures, and comprehensive understanding of identifying areas vulnerable to potential threats, attacks or disruptions (e.g. communications, defense, homeland security, water, etc.)
  • Lead interagency, intra-agency, and industry groups to achieve common national security goals for critical infrastructure in the U.S. and U.S. territories
  • Knowledge of risk and security concepts, and critical infrastructure protection
  • Communicate ideas, technical information and recommendations, and responses to technical inquiries clearly and concisely
  • Up to date knowledge of the technologies, equipment and software appropriate to the business, including Windows operating system platforms, Smart devices, Microsoft Applications and Network Fundamentals
  • Subject Matter Expert in at least one desktop support related discipline

List of Typical Skills For an Analyst, Infrastructure Resume


Skills For Infrastructure Systems Analyst Resume

  • Experience with implementing Microsoft Exchange enterprise deployment
  • Certifications in Exchange 2010 and 2007 or equivalent experience
  • Technologist diploma or Professional technologist equivalency designation and four (4) years of experience
  • Experience in PKI security or PKI operations position
  • Experience with technical implementations in 20,000+ client environments
  • Experience with MBAM/Bitlocker Encryption
  • Providing and analyzing data for management reporting and metrics

Skills For Bank Infrastructure Analyst Resume

  • Understanding of basic business practices with ability to balance technological solutions against cost, risk and value
  • Driving change and innovation for Exchange/Office 365 operational solutions across Merck/MSD on a day to day basis
  • Providing advice to managers and other staff in the development of practical solutions to difficult problems
  • Providing advice to vendors when required and work with other support teams to ensure the successful delivery of O365 operations and support services
  • Working with other support teams to ensure the successful delivery of operational support services
  • Deliver structured cabling and patching changes, collaborating with third party cabling contractors and team members as required

Skills For Infrastructure Mgmt Senior Analyst Resume

  • Perform various IT-related tasks, such as unboxing, racking and un-racking IT kit, office moves, serving walk-up customers, etc
  • Real time ticket entry by utilizing, monitoring and managing ticketing systems
  • Have a background in investment banking, accounting firm, infrastructure fund or consulting firm with an emphasis in infrastructure investments desirable
  • Maintain the server room and patch rooms, including physical cabling and patching to the desk
  • Build financial models to assist in investment evaluation, structuring and financing
  • Act as a mentor for the more junior members of the team, offering guidance, coaching and support
  • Conducts data mapping and analysis, translating regulatory requirements into the Black Knight system
  • Sound understanding of change management principles and processes
  • Next generation of Linux and Windows Operating System that can run in either Northern Trust Public or Private Cloud securely

Skills For Infrastructure Senior Analyst Resume

  • Implement and maintain client-specific network configurations, providing input to cost-effort estimates as required
  • Troubleshoot connectivity over LANs, MANs, WANs and the internet as well as individual devices and cabling
  • Conduct end user training on applications as needed
  • This includes keeping our hardware inventories, application profiles, procedure databases and the Technology knowledge center up to date and current
  • Certification in ITIL v3 Foundation
  • To act with integrity with Clients, suppliers and colleagues
  • To act with initiative and take decisions where required

Skills For Infrastructure Project Analyst Resume

  • Retain ownership of technical issues through to resolution
  • Multi-task and react with urgency to critical incidents
  • Work in partnership with colleagues as a team member in a larger technical organisation
  • Accurately risk assess each incident
  • Document solutions
  • Northern Trust Public Cloud design and implementation
  • 2nd Generation of Northern Trust Private Cloud
  • Analyze potential investment opportunities
  • Conduct research and due diligence in collaboration with advisors

Skills For Infrastructure Performance Analyst Resume

  • Actively participate in the investment process
  • Develop relationships with potential partners, external advisors, intermediaries and with management teams in connection with origination, due diligence and post-investment asset management
  • Possess a thorough understanding of computing, networking and telephony environments
  • Convey ideas verbally in a clear, concise manner
  • Self-directed and can successfully work independently
  • Position requires reliable, consistent and punctual attendance

Skills For IT Infrastructure Expense Management Analyst Resume

  • Support the necessary change processes by conributing to risk and business cases; establish initiatives and projects for change and provide leadership and coordination of these activities.
  • Assisting with the review and approval of asset acquisitions including financial analysis of the impact of acquisitions and appropriate funding strategy
  • Valuation and performance analysis of existing fund portfolio companies through financial modelling and scenario analysis
  • Conduct strategic reviews and work on optimisation of existing portfolio assets including direct communication with management
  • Education: Computer Science, Computer or Electrical or Electronic Engineering or Network Security
  • Prior experience with treasury management and accounting systems/applications, particularly Wallstreet Systems Suite product, SWIFT, or AP related ERP experience with Oracle or SAP
  • General knowledge of Java EE architecture and Java programming
  • Microsoft or other relevant industry certifications desirable

Skills For Analyst, Infrastructure MAC Resume

  • Familiar with and keen interest in all aspects of common desktop hardware
  • A passion for customer service, collaboration and the ability to execute client focused outcomes
  • Proactive and energetic approach
  • Travel between Australia and New Zealand as needed for project and support work
  • Certification to Cisco CCNA and Juniper JNCIS -ENT is required
  • Further accreditation to CCNP would be an advantage
  • Specialist experience in a business partner facing desktop support role, preferably gained within the Financial Services sector and/or a highly pressured environment
  • Experience in a desktop support role or equivalent technical role

Skills For UT Digital Infrastructure Analyst Mobility Resume

  • Infrastructure experience
  • Graduate caliber or equivalent
  • Erver OS administration
  • Microsoft, Citrix, VMWare and other vendors
  • Knowledge of ITIL V3 Foundation
  • Oral and Written Communications: Ability to express oneself to provide information to others effectively and in a succinct manner including mid-to-high level divisional management, subject matter experts, vendors, and stakeholders across the enterprise
  • Quickly adapt to changing priorities

Skills For Mam-mira Analyst, Infrastructure Utility Team Resume

  • Experience with Cisco Iron Port Technology
  • Experience with large scale infrastructure upgrades, migration analysis, plan design, and execution coordination
  • Proactively maintain the Newcastle shared and client specific networks in line with global standards and client requirements
  • Make minor changes to firewall policies as per global and local project requirements and strictly in adherance with the change control process, FASM rules and documentation requirements
  • Assist with technology rollouts in line with global standards and policies (e.g. revised configs, architectural changes, security administration)
  • Obtain quotes for hardware and consumables
  • Support Telco circuit installs and site surveys
  • Support and administer VPN solutions and tunnels

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