Analyst, Ecommerce Resume Sample

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Landen Walter
7674 Tommie Dam,  Dallas, TX
+1 (555) 396 2044

Work Experience

Senior Analyst Ecommerce
11/2015 - PRESENT
Boston, MA
  • Conduct business requirement/scoping meetings and workshops
  • Deliver informative, well-organized scope documents and business requirements
  • Communicate effectively with both business partners and the technical teams
  • Organize meetings and deliverables to make the most efficient use of business partner and development team members’ time
  • Establish and maintain strong business relationships with the following key contacts
  • Monitor all issues associated with area of responsibility
  • Work with business sponsors to prioritize issues
Analyst, Ecommerce Engineer
07/2010 - 08/2015
Chicago, IL
  • EU Analytics team
  • Global Business Solution team
  • EU Ecommerce Operations team
  • EU Marketing Activation team
  • EU Merchandising team
  • Deliver insights and recommendations on cross-channel and cross-device user behaviour and attribution
  • Online marketing revenue and ROMI
  • Lead projects to develop state of the art eCommerce reporting systems
  • Omni channel reporting
Junior Business Analyst Ecommerce
05/2004 - 02/2010
Houston, TX
  • Work with Project Management and vendors to track statuses of issues
  • Monitors technical health of production ecommerce websites, analyzes data, and initiates escalation activities
  • Reviews documentation for technical and process compliance
  • Communicates via e-mail, chat, and voice with technical and non-technical partners across Macy’s Technology
  • ECommerce and Marketing
  • Actively communicate RFC implementations to business’ stakeholders as well as provide training on the new functionalities
  • Ensure that all operational and business dashboards are up-to-date and fit the business’ needs


Ohio University - Zanesville Campus
1999 - 2003
Bachelor's Degree in Business Administration

Professional Skills

  • Strong leadership skills, including ability to effectively participate in decision making process on for stability incident escalation and communication
  • Strong analysis/troubleshooting and partnering/relationship building skills
  • Strong problem solving and analytical skills, ability to create sophisticated solutions to complex (global) requirements
  • Excellent written and verbal communication skills
  • Strong analytics skills, attention to details, and professionalism
  • Interpersonal and communication skills with a proven track record
  • Excellent written and verbal communication skills; ability to read, write, and interpret technical documents

How to write Analyst, Ecommerce Resume

Analyst, Ecommerce role is responsible for analytical, interpersonal, analytics, solutions, finance, retail, training, database, auditing, architecture.
To write great resume for analyst, ecommerce job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst, Ecommerce Resume

The section contact information is important in your analyst, ecommerce resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst, Ecommerce Resume

The section work experience is an essential part of your analyst, ecommerce resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, ecommerce responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, ecommerce position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Analyst, Ecommerce resume experience can include:

  • Experience as a project participant or leading project management activities with a good understanding of project management methodology
  • Knowledge of various data mining techniques and effective visualizations. Hands on experience with SQL and Tableau development
  • Possess superb communication, time management, and organizational skills
  • Effectively manages changes and conflicts during requirements gathering process
  • Relevant experience in B2C eCommerce Marketing or eCommerce Sales, or Digital Marketing, or Brand Marketing
  • Experience with with MS Office tools including Visio or similar process mapping/wireframing tools

Education on an Analyst, Ecommerce Resume

Make sure to make education a priority on your analyst, ecommerce resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, ecommerce experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst, Ecommerce Resume

When listing skills on your analyst, ecommerce resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical analyst, ecommerce skills:

  • Possesses product knowledge and process improvement skills with a demonstrated ability to effectively provide solutions
  • Demonstrate effective written and verbal communication skills in both technical and non-technical terms
  • Possess strong analytical skills for research, determining root-cause and problem resolution
  • Use strong web analytics skills, business acumen and attention to quality, to provide data and web analysis to assist in solving complex business problems
  • Strong analytical skills to ask the right questions and
  • Prioritizes requirements effectively based on appropriately identified factors and in conjunction with business stakeholders

List of Typical Experience For an Analyst, Ecommerce Resume


Experience For Senior Analyst Ecommerce Resume

  • Establish and maintain a strong working relationship with our key business leaders to
  • Demonstrate attention to detail and the ability to set and meet deadlines as well as provide direction and appropriate feedback
  • Leads and participates in User Acceptance sessions for confirmation of requirements implementation prior to deployment
  • Lead and manage to successfully deliver the assigned project, end-to-end, ideally through applying PMI / AGILE methodology
  • Ensure that implementations meet required scalability and reliability required for the company’s eCommerce operation
  • Interface with systems owners to extract and transform data from various internal and external sources including SAP, MicroStrategy, and Amazon’s Vendor Central
  • Understand end-to-end sales process for consumer packaged goods online and Newell’s ability to maximize sell-in and sell-through by providing a best in class consumer experience
  • Work closely with partners in product management, marketing and merchandizing to understand identify & answer important business questions. Communicate insights to executive leadership.Develop and maintain clear, concise reporting on KPIs with a focus on actionability
  • Clearly understand business needs, complexities and impact

Experience For Senior QA Analyst Ecommerce Resume

  • Conduct detailed analyses to identify gaps with business operations and support design and
  • Develop and constantly innovate a centralized knowledge database of all events that have impacted and that might impact the business’ performance
  • Global Big Data Team
  • Create, publish and update hosted catalogs for portals
  • Manage end user and sales expectations related to implementation timelines
  • Onboard new customers to our Ecommerce platforms
  • With limited to no guidance, monitor transactional data for exceptions and resolve/escalate as necessary
  • Identify and understand business issues and opportunities

Experience For Analyst, Ecommerce Engineer Resume

  • Identify system, process, and organizational strengths and weaknesses, and suggest areas of improvement
  • Conduct requirements workshops and interviews with stakeholders across the organization to identify requirements
  • Define and document project scope, business requirements, software specifications, business processes and recommendations related to proposed solution
  • Define business Use Cases
  • Develop functional specifications and system design specifications for new capabilities
  • Work with business partners to define the vision for future state capabilities of the product/feature
  • Own specific functional areas which would require creating and tracking project plans, managing issues and risks, managing teams indirectly and directly, and creating succinct status reports

Experience For Business Analyst, Ecommerce Resume

  • Actively identify business opportunities, diagnose problems, identify risks, and drive issues to resolution
  • Meet or exceed productivity goal of 30 or more cases per day
  • Define actual business problems that need to be addressed with business process owners and determine functional alternatives and solutions
  • Create business process test cases to test the new and/or enhanced system
  • Determines stakeholder influence and relationship needs
  • Interacts with technical team(s) to help translate functional specifications into technology solutions
  • Develops business analysis artifacts (use cases, business models, etc.) to document “as-is” and “to-be” requirements and change management plans as they pertain to specific projects and/or functional area

Experience For Junior Business Analyst Ecommerce Resume

  • Ensures that all requirements support the delivery of business value, fulfills goals and objectives and meet stakeholder needs
  • Manages requirements traceability and future reuse
  • Prepares artifacts in an understandable and presentable format
  • Implementation and product support
  • Has proven experience in evaluating a business need and facilitating decision making to gain consensus and approval for the solution; validates the solution meets business need
  • Assist the development team with the translation of business requirements into functional specifications
  • Act as a business partner to help develop strategy through data driven analytics and insights

Experience For Senior Financial Analyst Ecommerce Resume

  • Utilize Google Analytics to identify customer behavior and opportunities
  • Evaluate site traffic, visitor behavior, and conversion paths to help improve site design and customer adoption
  • Support A/B and other optimization activities
  • Build/integrate/manage tools (examples: New Relic, ServiceNow, Splunk, Pagerduty, Big Panda, Open Source stack, etc.)
  • Support tools that L1/L2 operations teams use to proactively monitor Staples applications
  • Provide feedback to Architecture teams for improvements for performance, availability and scalability
  • Define/determine proper KPIs to measure availability, performance, and quality of services across platforms
  • Provide management with analysis of current applications and systems processes. Proactively makes recommendations to management on opportunities to apply systems technology to improve business process
  • Adhere to Change Management process while ensuring that all relevant SLAs are upheld

Experience For IT Business Analyst Ecommerce Resume

  • Support the product manager to identify user training
  • Communicate with the business or other technology departments as it relates to these requirements
  • Facilitates Work Review Meetings with Business Partners
  • Keep up-to-date on eCommerce platform technology trends to recommend solutions aligned with eCommerce strategies
  • Work closely with Business Units, Product Development, and Product Management teams to identify and answer important business and product questions
  • Translate business needs and goals into effective A / B test plans, including defining test criteria and method, metrics, creating and executing tests, and providing recommendations based on outcomes

Experience For QA Analyst Ecommerce Resume

  • Communicate insights on customer behavior and suggest improvements based on data and observed trends
  • Present analytic output inorder to enable stakeholders to make strategic and tactical business decisions
  • Define and document project scope, business requirements, business use cases, business processes and recommendations related to proposed solution
  • Define and document detailed functional specifications as user stories with acceptance criteria, including wireframes, user flows and UI/UX guidelines and/or coordinating with the design teams for the same
  • Provide troubleshooting and problem-solving support of and After pinpointing the area of failure, escalate issues to the IT team or other team responsible for that system
  • Meet Service Level Agreement requirements for eService Helpdesk tickets. Manage the team’s service level reports, and then analyze the findings and make recommendations to management for solutions to problems or inefficiencies that are found

Experience For Business Analyst Ecommerce Resume

  • Business representative in Engineering SWAT sessions for critical site operational incidents
  • Delivery of automated solutions and supporting business processes
  • Manage tool deployment, proactive support and troubleshooting
  • Collaborate with Customer Service partners to resolve customer service issues
  • Analysis of Voice of Customer program trends via OpinionLab, on-line chat data, and Tealeaf as source for immediate detection of operational and technical issues
  • Participate in regular reviews with Global Technology partners and Product Domain partners to ensure cross-functional understanding of highest severity and thematic site operational issues

Experience For Senior Analyst Ecommerce, Data Quality Resume

  • Perform site operational/content updates (e.g. in Teamsite and Product Catalog Toolsuite) as needed to correct site issues
  • Partner with Global Technology to ensure root cause is determined for site operational issues (with emphasis on highest severity issue types)
  • Provide input from a support viewpoint during the Define phases of website enhancement projects, participate in User Acceptance Testing as well as testing and learning of the new functionality
  • Other - communicate status regularly to stakeholders. Insure customer concurrence has been reached before closing the issue. Write and dispatch Site Communications when site performance becomes affected or downtime maintenance is scheduled
  • Participate in backlog refinement, grooming and prioritization
  • Work independently and organize/prioritize work with minimal direction

List of Typical Skills For an Analyst, Ecommerce Resume


Skills For Senior Analyst Ecommerce Resume

  • Outstanding data processing and analytical skills
  • Expertise in various data mining techniques and effective visualizations. Hands on experience with SQL and Tableau development
  • Up to 2 years’ experience in an Analyst role in a quantitative Research Agency or a multinational Fast Moving Consumer Goods (FMCG) company
  • Possess good working knowledge of Reporting tools (Tableau, MicroStrategy)
  • Analytics, predictive modeling and reporting experience
  • Related experience working with several of the following technologies
  • Experience creating business process modeling and change management activities

Skills For Senior QA Analyst Ecommerce Resume

  • Assist business partners in identifying and prioritizing new capabilities
  • Ensures appropriate stakeholders are involved and obtain required information for capturing and validating requirements and other artifacts
  • Assist business partners in identifying and prioritizing future state capabilities of the product/feature
  • Juggle multiple priorities ranging from strategic to tactical tasks
  • Solid understanding, or ability to quickly grasp, systems design and architecture
  • Experience with A/B or Multi-variant testing tools such as SiteSpect, Adobe Target
  • Hands on analytical and report building experience
  • Experience mining data from ERP systems
  • Experience with Scripting Languages: Ruby, Shell, Python

Skills For Analyst, Ecommerce Engineer Resume

  • Machine Learning/Artificial Intelligence experience
  • BA/BS in Finance, Economics, Business or 5+ years of professional experience working in project or program management
  • Experience contributing to Data Governance processes
  • Hands on experience in Direct/eCommerce Retailing
  • Hands on experience with Agile Development and writing user stories
  • Partner with Finance and Planning to validate and project the demand forecast by month based on KPI’s and key Ecom initiatives and promotions

Skills For Business Analyst, Ecommerce Resume

  • Using hand and fingers for writing, typing and using a mouse, moving /lifting items under 10 pounds
  • Understanding of Java/J2EE application development using Object Oriented Programming (OOP) principles
  • Understanding of Sales Operations as well as, merchandising sales and margin objectives
  • Understanding of accounting and finance processes
  • Merchandising / Buying / Category Management
  • Understanding of Service Oriented Architecture, Web Services, and XML data formats
  • Streamlining operations to drive increased customer satisfaction, revenue, and speed to market

Skills For Junior Business Analyst Ecommerce Resume

  • We are looking for a team member that loves to dive into facts and figures in order to provide commercial, actionable reporting, analysis and insights
  • Perform pricing and product updates on a regularly scheduled basis, updating impacted stakeholders such as sales and ecommerce management
  • ECommerce Marketing / Brand Marketing
  • Provide input for capacity planning to ensure proper infrastructure is in place for monitoring tools
  • Deep understanding of web technologies and issues that arise around implementation
  • Adapt within a fast-paced, changing & ambiguous environment
  • Foster a positive work environment by promoting teamwork and open communication

Skills For Senior Financial Analyst Ecommerce Resume

  • Expertise in utilizing standard documentation tools/utilities
  • Independently participates in project planning, task duration estimation and project artifact compilation
  • Possess a general knowledge of what can be accomplished using “front end” web technologies and web API’s
  • Agile Scrum Master of the ecommerce team responsible for sprint planning, daily huddle and sprint review/retrospectives
  • Conduct ROI and ROS analysis for on-platform media spending
  • Provide the DC’s with a daily demand forecast in units to help inform staffing decisions especially around peak periods

Skills For IT Business Analyst Ecommerce Resume

  • Publish and update hosted product catalogs and pricing
  • Work with the product group to set product offering and verify setup
  • Work with sales and support teams to set pricing models
  • With limited to no guidance, assist customer support teams with product, pricing, unit of measure, and other issues
  • Understand database structures and how they relate to the e-procurement platforms and pricing file
  • Identify and define user training
  • Monitor and understand leading practices and industry trends and make recommendations to business partners as appropriate

Skills For QA Analyst Ecommerce Resume

  • Builds and manages stakeholder relationships including business partners, users, vendors, customers, project team members, and management leaders
  • Provide insights around key performance indicators such as customer activity and sales trending
  • Partner with development and infrastructure teams to determine updates to existing SOPs/tools
  • Supports business areas with new project generation including direct to consumer eCommerce platform implementation
  • Consults with business SME to document existing process, research best practices and propose future process in the spirit of continuous improvement

Skills For Business Analyst Ecommerce Resume

  • Knowledgeable on the NA eCommerce pureplay channel
  • Look at the business from a holistic Omnichannel point of view and come up with learning and recommendations that drive a holistic Omnichannel strategy
  • Provide guidance on share projections and business incrementality as the eCommerce channel develops
  • Support Deployment of eCommerce Measurement – including but not limited to creation of reports/training for Nielsen eCommerce measurement and project oversight for Beauty/Baby All Outlet work
  • Lead Healthy Essentials GSIA activities - work to expedite HIVE process and share best practices/learning’s across the organization

Skills For Senior Analyst Ecommerce, Data Quality Resume

  • Manage reporting / business deep dives for Connected Commerce monthly across all squads
  • Manage day-to-day National Online Panel (Healthy Essentials Listens) requests
  • Develop deep understanding and provide guidance at brand level based on learnings from Ratings and Review and Sentiment analysis of our Brands and key competitive brands (SCANR metrics)
  • Leverage syndicated data available, like market share, share of mentions, % listing on search landing page etc, in industry to gain insights and track/develop ecommerce business
  • Global work experience (work/study abroad, global project management experience, etc.)

List of Typical Responsibilities For an Analyst, Ecommerce Resume


Responsibilities For Senior Analyst Ecommerce Resume

  • Experience in (Lean) Six Sigma, Finance and / or Project Management is strongly desirable
  • Exceptional project management skills are required
  • Manage assigned tasks effectively, communicating variances and/or obstacles in estimates or delivery dates to management in a timely manner
  • Demonstrate flexibility in providing after hour support on projects when needed
  • Capture and author user stories that define requirements and user experience, acceptance criteria, wireframes and metrics for success
  • Experience working within an eCommerce, Marketing or Merchandising capacity
  • Experience in eCommerce

Responsibilities For Senior QA Analyst Ecommerce Resume

  • Experience as an Analyst required with 1-3 years in Ecommerce analytics
  • Demonstrated ability to understand, interpret and apply analytics/disparate data sources to solve business issues is required
  • Advanced experience with excel (pivot tables, formulas, macros, etc.)
  • Experience in analytics
  • Experience with DevOps tools: Chef, GIT, Jenkins, etc

Responsibilities For Analyst, Ecommerce Engineer Resume

  • Experience with Agile/iterative methodologies
  • Experience with web analytics tools such as Adobe Analytics, Omniture, SiteCatalyst, Google Analytics
  • Ite operations or product management or equivalent experience with web technologies
  • General knowledge of web technologies and software development process with hands on experience
  • Possesses strong understanding of application development
  • Experience with eCommerce and Retail business systems

Responsibilities For Business Analyst, Ecommerce Resume

  • NIX experience
  • Cloud experience on the Microsoft Azure platform or AWS
  • End to end infrastructure to platform to application setup experience
  • Experience in eCommerce and digital
  • Assist with identifying and resolving customer-impacting issues to minimize customer impact
  • Represent ecommerce team in large scale projects to identify ecommerce impact by having a deep understanding of current capabilities

Responsibilities For Junior Business Analyst Ecommerce Resume

  • Generate and analyze reporting data
  • Build operational process flows and troubleshooting guides
  • Perform gap analysis and traceability exercises to ensure solution being developed meets business needs
  • Drive sales team productivity, and sales and margin through improved reporting/ processes, and new initiatives to achieve financial targets
  • Build and maintain operation dashboards
  • Regular impactful communication of progress and results relative to KPIs
  • Understand complex concepts and ideas, understand their impacts, and break those ideas down into manageable and actionable requirements and dependencies

Responsibilities For Senior Financial Analyst Ecommerce Resume

  • Support Product Management team in the process of prioritization, market research, customer behavior research, and identifying people and process impacts that go along with a technology-based project
  • Advocate for the lines of business by ensuring their projects or proposals are well-formed and align with corporate strategic goals; function as an expert resource to the business to answer or facilitate responses to business related questions
  • Collaborate with cross functional teams to establish best practices and iteratively identify process improvements
  • Break down and understand technical issues and communicate them to non-technical stakeholders
  • Adhere to application development life-cycle: conduct discovery, design confirmation, development, testing and data validation, user-acceptance testing, release, and stabilization
  • Partner with various stake holders within eCommerce, Finance, Marketing, Sales and Analytics to continuously improve the internal and external processes and tools to include all reporting and user Dashboards
  • Perform value added ad-hoc analysis/reporting in support of the business unit objectives and initiatives, as well as, present findings and recommendations to senior management
  • Produce and streamline regular weekly, monthly, and quarterly reporting (complete with key insights and recommendations)

Responsibilities For IT Business Analyst Ecommerce Resume

  • Work closely with and effectively communicate to influence strategies across all levels/groups throughout the organization including but not limited to Finance, Sales, Marketing, and Product Management
  • Demonstrated strong proficiency at an advanced level in Microsoft Excel (Excel w/ Macro’s, Access) and PowerPoint
  • Work varied shifts as business needs change
  • Knowledge of our website
  • BA/BS in Finance, Economics, Business or other related field
  • Strong strategic, analytical and critical thinking skills; strong bias towards data-based decision making with the ability to break down complex problems and formulate plans

Responsibilities For QA Analyst Ecommerce Resume

  • Knowledge of web analytical tools (Omniture SiteCatalyst, Report Builder, Google Analytics) and A/B and multivariate testing or other industry standard web analytics and testing tools
  • Business Analyst or Project Management
  • At least 5 years+ of fundamental experience as a Business Analyst, ideally within a manufacturing industry around projects in eCommerce and order management processes
  • Ability of seeing the whole picture and delivering results in a partnering and collaborative style
  • Sound knowledge of process mapping and process optimization
  • CBAP certification is an advantage

Responsibilities For Business Analyst Ecommerce Resume

  • Plan strategically, as well as translate into implementation plan for organization
  • Understanding of various facets of eCommerce like Pure Play, Omnichannel, DTC and understanding of different ‘Business Model’ options in industry is required
  • Some understanding of Precision Marketing, Social, User Generated Content, Search is required
  • Travel domestically up to 10% of the time is required
  • Proficiency in web analytics programs such as Google Analytics
  • Communicate clearly at various levels within the organization
  • Knowledge of, and ability to create reports and draw insights from the tool
  • Strong interpersonal and presentation skills as well as demonstrated experience in fact based analysis, including the ability to persuasively present insights and recommendations to senior management

Responsibilities For Senior Analyst Ecommerce, Data Quality Resume

  • Manage multiple projects and changing priorities with demonstrated track record of strong execution and experience partnering with technical teams to deliver results
  • Strive to make continuous quality and process improvements
  • Investigates requirements, and specify effective business processes. Organizes their implementation through improvements in eCommerce and information systems, data management, practices and, organization
  • Advise on the practicability of alternatives, marrying up technical limitations with operational realities in line with eCommerce plans
  • To assure the business is aware of upcoming & implemented eCommerce & global capabilities, and to seek opportunities for benefit maximization (usability, exploitation)
  • Experience working within multiple types of software development methodologies and project management techniques (e.g. Waterfall and Agile methodologies)
  • Thrive in a fast paced environment with ever changing priorities

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